HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification .............................................................................................................. 10 Finding your hardware and software information ............................................................................... 10 Locating hardware ...................................
Optical drive ....................................................................................................................... 48 Hard drive .......................................................................................................................... 49 WLAN module .................................................................................................................... 52 Memory module ............................................................................................
Restore and recovery ......................................................................................................................... 99 Recovering using HP Recovery Manager ........................................................................ 100 What you need to know ................................................................................... 100 Using the HP Recovery partition ..................................................................... 100 Using HP Recovery media to recover .
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1 Product description Category Description Product Name HP Pavilion 17 TouchSmart Notebook PC Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ HP Pavilion 17 Notebook PC Processors AMD ● AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A10-4600M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.
Category Description Processors (continued) 4th Generation Intel Core ● Intel® Core® i7-4702MQ 2.20 GHz processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W) ● Intel Core i5-4200M 2.5 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) ● Intel Core i3-4000M 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) ● Intel Pentium® 3550M 2.40 GHz processor (1600 MHz FSB, 2.
Category Description Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor ● AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor ● AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor; not supported for use on computer models equipped with Windows 8.
Category Description Graphics (continued) Switchable graphics: ● AMD Radeon HD 8670M with 1 GB of dedicated video memory (128 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) ● AMD Radeon HD 8670M with 2 GB of dedicated video memory (256 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) Computer models equipped with an AMD processor √ Support for HD decode, DX11, and HDMI Support for PX5.5 (supported for use on computer models equipped with Windows 8.0) Support for PX7.
Category Description Graphics (continued) Internal graphics: ● Intel HD Graphics 4600 on computer models equipped with an Intel 4th Generation Core processor ● Intel HD Graphics 4000 on computer models equipped with an Intel 3rd Generation Core processor ● Intel HD Graphics on computer models equipped with an Intel Pentium or Celeron processor Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ Switchable Discrete Graphics: ● AMD Radeon HD 8670M (64
Category Description Memory Two customer-accessible/upgradable memory module slots Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ √ √ Support for DDR3L (1600 MHz) dual channel Support for DDR3L-1600 MHz single channel (for use on computer models equipped with an AMD A6-5200, A4-500, or E1-2500 processor) Support for up to 12288 MB of system RAM in the following configurations: Hard drive ● 12288 MB (8192 MB x 1+ 4096 MB x 1), not suppor
Category Description Audio and video Dual speakers Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Single digital microphone HD Audio DTS sound+ Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) √ √ Wireless Integrated wireless local area network (WLAN) options by way of wireless module √ √ Two WLAN antennas built into display assembly
Category Description Ports ● AC adapter, HP Smart ● Audio in (mono microphone)/audioout (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: two USB 3.0 ports, one USB 2.
Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Operating system Preinstalled: √ √ √ √ Serviceability ● Windows 8.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager in the left column. A list reveals all the devices installed in your computer.
Item Component Description (5) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app.
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Reveals system information when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Item Component Description (1) External monitor port Connects an external VGA monitor or projector.
Item Component Description (5) Audio-out (headphone) jack/Audio in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Right side Item Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive eject button Releases the disc tray. (3) USB 2.0 port Connects an optional USB device. (4) RJ-45 (network) jack Connects a network cable. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. (6) Power connector Connects an AC adapter.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Service cover Provides access to the hard drive bay, the WLAN module slot, and the memory module slots.
● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
3 Illustrated parts catalog Computer major components 20 Chapter 3 Illustrated parts catalog
Item Component (1) Display assembly: Spare part number 17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED TouchSmart display assembly for HP Pavilion 17 TouchSmart Notebook models 749970-001 17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED display assembly for HP Pavilion 17 Notebook models. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28.
Item (3) (4) 22 Component Spare part number In white finish for use on all computer models in the Czech Republic and Slovakia 724535-FL1 In white finish for use on all computer models in Denmark, Finland, Norway, and Sweden 724535-DH1 In white finish for use on all computer models in France 724535-051 In white finish for use on all computer models in Germany 724535-041 In white finish for use on all computer models in Greece 724535-151 In white finish for on all computer models in Hungary 7
Item Component Spare part number (5) TouchPad button board (includes TouchPad board cable and TouchPad button board cable) 720672-001 (6) System board (includes replacement thermal material): HP Pavilion 17 Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system 737131-501 For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 2 G
Item Component Spare part number For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system 713256-501 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2 GB of discrete memory, and the FreeDOS operating system 713256-001 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 1 GB of discrete memory, and the Wi
Item Component Spare part number For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the Windows 8.1 Standard operating system 749966-501 For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system 749967-001 For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8.
Item (9) 26 Component Spare part number AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) 713550-001 AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) 683047-001 AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W); not supported for use on computer models equipped with Windows 8.1 713549-001 Intel Core i7-4702MQ 2.
Item (10) Component Spare part number For use only on computer models equipped with an Intel Core i3-3110M processor and a graphics subsystem with discrete memory 736176-001 For use only on computer models equipped with an Intel Core i3-3110M processor and a graphics subsystem with UMA memory 736175-001 PCH heat sink 719863-001 Thermal Material Kit (includes thermal replacement material) 719864-001 RTC battery (includes cable and double-sided tape) RTC battery for use all on computer models exce
Item Component (20) WLAN module: (21) Spare part number Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models 733476-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.
Item Component Spare part number (1) Display bezel 720666-001 (2) 17.3 in (43.
Mass storage devices 30 Item Component (1) Hard drive (does not include hard drive bracket or hard drive connector cable): Spare part number 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0) 669300-001 500 GB, 5400 rpm, 7.
Miscellaneous parts Component Spare part number AC adapter: 65 W HP Smart AC adapter (non-PFC, 4.5 mm) for use on all computer models 710412-001 90 W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models 710413-001 Power cord (3 pin, black, 1.
Spare part number Description 669300-001 640 GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable); supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0 NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.
Spare part number Description 713163-001 Intel Core i3-3130M 2.60 GHz processor (1600 MHz FSB, 3.
34 Spare part number Description 719864-001 Thermal Material Kit (includes thermal replacement material) 720459-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2 GB of discrete memory, and the FreeDOS operating system (includes thermal replacement material) 720459-501 System board for use only on HP Pavilion 17 Notebook computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2 GB of discr
Spare part number Description 720670-251 Keyboard with backlight in black finish for use on all computer models in Russia (includes backlight cable and keyboard cable) 720670-261 Keyboard with backlight in black finish for use only on computer models equipped with an Intel processor in Bulgaria (includes backlight cable and keyboard cable) 720670-271 Keyboard with backlight in black finish for use on all computer models in Romania (includes backlight cable and keyboard cable) 720670-A41 Keyboard wi
36 Spare part number Description 720691-001 System board for use only on HP Pavilion 17 Notebook computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes thermal replacement material) 720691-501 System board for use only on HP Pavilion 17 Notebook computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material) 720692-
Spare part number Description 724535-BA1 Keyboard with backlight in white finish for use on all computer models in the Adriatic Region (includes backlight cable and keyboard cable) 724535-BB1 Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Israel (includes backlight cable and keyboard cable) 724535-BG1 Keyboard with backlight in white finish for use on all computer models in Switzerland (includes backlight cable and keyboard cable) 724535-D
38 Spare part number Description 733476-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.
Spare part number Description 748413-001 Top cover in hazel berry finish for use on all computer models (includes TouchPad) 748414-001 Top cover in goji berry finish for use on all computer models (includes TouchPad) 749966-001 System board for use only on HP Pavilion 17 TouchSmart Notebook computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes thermal replacement material) 749966-501 System board for use only on HP Pavil
40 Spare part number Description 758897-001 System board for use only on HP Pavilion 17 TouchSmart Notebook computer models equipped with an AMD A4-5000 processor, a graphics subsystem with UMA memory, and the FreeDOS operating system (includes thermal replacement material) 758897-501 System board for use only on HP Pavilion 17 TouchSmart Notebook computer models equipped with an AMD A4-5000 processor, a graphics subsystem with UMA memory, and the Windows 8.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
7. Remove the optical drive (3). Reverse this procedure to install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001. Description Spare part number 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.
Remove the hard drive: 1. Remove the two Phillips PM2.5×5.75 screws (1) that secure the hard drive to the computer. 2. Disconnect the hard drive connector cable (2) from the system board. 3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. 4. Remove the hard drive (2). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b.
Reverse this procedure to install the hard drive.
WLAN module Description Spare part number Qualcomm Atheros QCA9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models 733476-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 NOTE: Before adding new memory, make sure you update the computer to the latest BIOS. Refer to Updating the BIOS on page 93. Before removing a memory module, follow these steps: 1. Turn off the computer.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the computer.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
For use in country/region Spare part number In white finish for use on all computer models in France 724535-051 In white finish for use on all computer models the Adriatic Region 724535-BA1 In white finish for use on all computer models in Germany 724535-041 In white finish for use on all computer models in Spain 724535-071 In white finish for use on all computer models in Greece 724535-151 In white finish for use on all computer models in Switzerland 724535-BG1 In white finish for use on all
Remove the keyboard: 58 1. Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. 2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer as far as it will open.
7. Lift the rear edge of the keyboard until it rests at an angle. 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the zero insertion force (ZIF) connector (2) to which the keyboard ribbon cable is attached, and then disconnect the keyboard ribbon cable (3) from the system board. 10. Remove the keyboard (4). Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad.
3. Remove the 15 Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Remove the six Phillips PM2.0×3.0 screws that secure the top cover to the computer. 5. Turn the computer right side up with the front toward you. 6. Open the computer. 7. Release the ZIF connector (1) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board.
8. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board. 9. Remove the three Phillips PM2.5×7.0 screws that secure the top cover to the computer. 10. Lift the rear edge of the top cover (1) until the left and right sides detach from the computer. 11. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) For use only with HP Pavilion 17 Notebook computer models 720673-001 For use only with HP Pavilion 17 TouchSmart Notebook computer models 749969-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 720672-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Display assembly NOTE: The HP Pavilion 17 TouchSmart Notebook models are spared at the display assembly only. For removal procedures for the HP Pavilion 17 Notebook non-touch screen models display assembly subcomponents, see Display assembly subcomponents on page 67. Component Spare part number 17.3 in (43.
3. Release the wireless antenna cables from the clips built into the base enclosure (3). 4. Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. 5. Remove the display assembly (2) from the computer. Reverse this procedure to reassemble and install the display assembly.
Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion 17 Notebook non-touch screen models only. For removal procedures for an HP Pavilion 17 TouchSmart Notebook model display assembly; see Display assembly on page 65.
68 3. Release the wireless antenna cables from the clips built into the base enclosure (3). 4. Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. 5. Remove the display assembly (2) from the computer.
6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720677-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
c. 7. Remove the display bezel (4). If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. 70 a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) b. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
8. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.5×4.5 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c.
9. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). 10. If it is necessary to replace the display panel cable: 72 a. Release the webcam/microphone module cable from the adhesive (1) attached to the display enclosure. b. Release the display panel cable from the clips (2) and routing channel built into the display enclosure. c. Remove the display panel cable (3).
11. If it is necessary to replace the wireless antenna: a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the clips (2) and routing channel built into the left, right, and bottom edges of the display enclosure. c. Remove the wireless antenna (3). Reverse this procedure to reassemble and install the display assembly subcomponents.
74 Description Spare part number For use only on computer models equipped with an AMD A6-5200 processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system 726634-501 For use only on computer models equipped with an AMD A6-5200 processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system 726634-001 For use only on computer models equipped with an AMD A6-5200 processor, a graphics subsystem with UMA memory, and the Windows 8
Description Spare part number For use only on computer models equipped with an Intel Core i3-3110M processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system 729844-501 For use only on computer models equipped with an Intel Core i3-3110M processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system 729844-001 For use only on computer models equipped with an Intel Core i3-3110M processor, a graphics subsystem with UMA memor
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 52) d. Keyboard (see Keyboard on page 56) e.
(3) USB board ribbon cable (4) Power connector cable 7. Remove the three Phillips PM2.5×7.0 screws (5) that secure the system board to the base enclosure. 8. Lift the right side of the system board (1) until it rests at an angle. 9. Remove the system board (2) by sliding it up and to the right an angle. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) For use on all computer models except those equipped with an AMD A6-5200, AMD A4-5000, or AMD E1-2500 processor 637193-001 For use only on computer models equipped with an AMD A6-5200, AMD A4-5000, or AMD E1-2500 processor 741976-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer.
3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery.
Fan Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.
2. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory. 3. 82 Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the system board.
4. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
Reverse this procedure to install the heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A10-4600M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) 683046-001 AMD A8-5550M 2.
c. WLAN module (see WLAN module on page 52) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) g. Fan (see Fan on page 80) h. Heat sink (see Heat sink on page 81) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 47), and then remove the following components: a. Optical drive (see Optical drive on page 48) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 52) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the speakers: 1.
RJ-45/USB board Description Spare part number RJ-45/USB board (includes cable) 720674-001 Before removing the RJ-45/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power connector cable Description Spare part number Power connector cable 719859-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Optical drive connector cable Description Spare part number Optical drive connector cable 720668-001 Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed. Replacement thermal material is included with the PCH heat sink and system board spare part kits.
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
8 Specifications Computer specifications Metric U.S. Width 42.0 cm 16.5 in Depth 26.7 cm 10.5 in Height for HP Pavilion 17 Notebook (front to rear) 2.9 to 3.3 cm 1.2 to 1.3 in Height for HP Pavilion 17 TouchSmart Notebook (front to rear) 3.1 to 3.4 cm 1.2 to 1.5 in Weight for HP Pavilion 17 Notebook 2.9 kg 6.4 lbs Weight for HP Pavilion 17 TouchSmart Notebook 3.5 kg 7.7 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.
Metric U.S. Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.00 W Viewing angle ±65° horizontal, ±50° vertical (typical) Hard drive specifications 1 TB, 5400 rpm* 750 GB, 5400 rpm** 640 GB, 5400 rpm** 500 GB, 5400 rpm** Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
models equipped with Windows 8.1) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 100. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 100. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 17 AC adapter, spare part numbers 31, 32 action keys 13 antenna locations 10 removal 73 spare part number 29, 34, 67 Antenna Kit, spare part number 29, 67 audio in jack 16 audio, product description 7 audio-out jack 16 B backups 98 base enclosure spare part numbers 39 base enclosure, spare part numbers 27, 34 battery removal 47 spare part numbers 27, 32, 47 battery bay 18 battery release latch 18 BIOS determining version for Windows computer models 93 downloading an update for Windo
hard drive bracket illustrated 30 removal 50 hard drive connector cable illustrated 30 removal 50 Hard Drive Hardware Kit contents 30 spare part number 27, 30, 33 hard drive light 16 HDMI port 15 headphone jack 16 heat sink removal 81 spare part numbers 26, 33, 35, 37, 38, 81 hinge removal 72 spare part number 29, 34, 67 HP PC Hardware Diagnostics (UEFI) downloading for Windows computer models 95 using on Windows computer models 95 HP Recovery Manager 100, 101 correcting boot problems 101 HP Recovery media
power requirements, product description 8 processor product description 1 removal 85 spare part numbers 25, 32, 33, 36, 38, 85 product description audio 7 chipset 2 display panel 5 Ethernet 7 external media cards 7 graphics 3 hard drive 6 keyboard 8 memory module 6 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 8 serviceability 9 video 7 wireless 7 product name 1 product name and number, computer 19 R recovery 100 discs 99,
wireless light 14 wireless, product description 7 WLAN device 19 WLAN label 19 WLAN module removal 52 spare part numbers 28, 32, 33, 38, 52 workstation guidelines 44 110 Index
