HP Color LaserJet CP4005 User Guide
HP Color LaserJet CP4005 User Guide
Copyright and License Trademark Credits © 2006 Copyright Hewlett-Packard Development Company, L.P. Adobe® and PostScript® are registered trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
HP customer care Online services For 24-hour access to information using a modem or Internet connection: World Wide Web URL: For the HP Color LaserJet CP4005 Series printers, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/ljcp4005. (The sites are in English.) Go to http://www.hp.com/support/net_printing for information about network printing using HP Jetdirect print servers.
HP support and information for Macintosh computers Go to http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to http://www.hp.com/go/mac for products designed specifically for the Macintosh user.
Table of contents 1 Printer basics Quick access to printer information ...................................................................................................... 2 World Wide Web links .......................................................................................................... 2 User guide links ................................................................................................................... 2 Where to look for more information ...................................
Supported printer drivers ................................................................................................... 19 Gaining access to the printer drivers ................................................................................. 19 Software for Macintosh computers ..................................................................................................... 21 Installing Macintosh printing system software for networks ...............................................
Showing the IP address .................................................................................... 54 Color/black mix .................................................................................................................. 54 Setting the color/black mix ................................................................................ 54 Tray behavior options ........................................................................................................
Wireless printing ................................................................................................................................. 75 IEEE 802.11 standard ........................................................................................................ 75 4 Printing tasks Controlling print jobs ........................................................................................................................... 78 Source ..........................................................
Layout options for printing on both sides ........................................................ 103 Setting the color options .................................................................................................. 104 Using the HP Digital Imaging Options dialog box ............................................................ 104 Using the Services tab .....................................................................................................
Networking tab ................................................................................................................. 128 Other links ........................................................................................................................ 128 Using the HP Easy Printer Care Software ........................................................................................ 129 Supported operating systems .................................................................................
Supply replacement guidelines ........................................................................................ 147 Making room around the printer for replacing supplies .................................................... 148 Approximate replacement intervals for supplies .............................................................. 148 Using the cleaning page ................................................................................................................... 149 Configuring alerts .
Incorrect printer output ..................................................................................................................... 203 Incorrect fonts .................................................................................................................. 203 Symbol sets ..................................................................................................................... 203 Drifting text ..................................................................................
Next-day on-site service .................................................................................. 239 Weekly (volume) on-site service ..................................................................... 239 Appendix D Printer specifications Physical dimensions ......................................................................................................................... 242 Electrical specifications ........................................................................................
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1 Printer basics This chapter contains information on setting up your printer and becoming familiar with its features.
Quick access to printer information World Wide Web links Printer drivers, updated HP printer software, and product information and support may be obtained from the following URLs: ● http://www.hp.com/support/ljcp4005 Printer drivers may be obtained from the following sites: ● In China: http://www.hp.com.cn/support/cp4005 ● In Japan: http://www.jpn.hp.com/support/cp4005 ● In Korea: http://www.hp.co.kr/support/cp4005 ● In Taiwan: http://www.hp.com.
HP Embedded Web Server User Guide Information about using the embedded Web server is available on the CD-ROM that came with the printer. Accessory and Consumable Installation Guides Provides step-by-step instructions for installing the printer’s accessories and consumables. Supplied with the printer’s optional accessories and consumables. Using the printer CD-ROM User Guide Provides detailed information on using and troubleshooting the printer. Available on the CD-ROM included with the printer.
Printer configurations Thank you for purchasing the HP Color LaserJet CP4005 Series printer. This printer is available in two configurations. HP Color LaserJet CP4005n (product number CB503A) The HP Color LaserJet CP4005 printer is a four-color laser printer that prints up to 30 pages per minute (ppm) for black and 25 pages per minute (ppm) for color. ● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various print media or 20 envelopes.
Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the following new features and standard capabilities. For more information about printer features, see the Hewlett-Packard Web site at http://www.hp.com/support/ljcp4005. Table 1-1 Features Performance Memory ● Prints up to 30 pages per minute (ppm) in black & white and 25 ppm in color for lettersized (8.5"x11") and A4-size paper.
Table 1-1 Features (continued) Fonts Paper handling Accessories Connectivity Supplies 6 Chapter 1 Printer basics ● 80 internal fonts available for both PCL and PostScript emulation. ● 80 printer-matching screen fonts in TrueType format available with the software solution. ● Supports forms and fonts on the disk using HP Web Jetadmin. ● Prints on media from 77 mm x 127 mm (3 inches x 5 inches) up to 216 mm x 356 mm (8.5 inches x 14 inches) (legal size).
Walk around The following illustrations identify the locations and names of key components of this printer.
Figure 1-2 Back/side view (HP Color LaserJet CP4005dn with optional 500-sheet feeder shown) 8 1 Formatter board 2 Upper formatter board tab 3 USB 2.
Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the Getting Started Guide for installation instructions. NOTE For the latest information about the printing system software components, see the readme file on the Web at http://www.hp.com/support/ljcp4005.
Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at http://www.hp.com/ support/ljcp4005 and http://www.hp.com/hpdpc_se Installing the printing system software The following sections contain instructions for installing the printing system software.
Installing the software after the USB cable has been connected If you have already connected a USB cable to a Windows computer, the New Hardware Found dialog box appears when you turn on the computer. Installing the software for Windows 2000 or Windows XP 1. In the New Hardware Found dialog box, click Search. 2. On the Locate Driver Files screen, select the Specify a Location check box, clear all other check boxes, and then click Next. 3. Type the letter for the root directory.
If the welcome screen does not open, start it by using the following procedure: ● On the Start menu, click Run. ● Type the following: X:\setup (where X is the letter of the CD-ROM drive). ● Click OK. 5. When prompted, click Install Printer and follow the instructions on the computer screen. 6. Click Finish when installation has completed. 7. You might need to restart the computer. 8. Print a Test Page or a page from any software program to make sure that the software is correctly installed.
HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect-connected printers within your intranet using a Web browser. HP Web Jetadmin is a browser-based management tool, and should be installed only on a single network administration server.
● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools You can use the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. The HP Easy Printer Care Software is available at http://www.hp.com/go/easyprintercare. Embedded Web server This printer is equipped with an embedded Web server, which allows access to information about printer and network activities.
ENWW Windows Mac OS Network administrator ● Software installer — automates the printing system installation ● ● ● Online Web registration PostScript Printer Description files (PPDs) — for use with the Apple PostScript drivers that comes with the Mac OS HP Web Jetadmin — A browserbased system management tool. See http://www.hp.com/go/ webjetadmin for the latest HP Web Jetadmin software.
Printer drivers The product comes with software that allows the computer to communicate with the product (by using a printer language). This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. Supported printer drivers The following printer drivers are provided for the product. If the printer driver that you want is not on the product CD-ROM or is not available at http://www.hp.
Select the correct printer driver Select a printer driver based on the operating system that you are using and the way that you use the product. See the printer-driver Help for the features that are available. For information about gaining access to the printer-driver Help, see Printer-driver Help. ● The PCL 6 printer driver can provide the best overall performance and access to your printer features. ● The PCL 5 printer driver is recommended for general office monochrome and color printing.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default To change the configuration settings (for example, turn on settings (for example, add a Print on Both Sides by default) tray or enable/disable Manual Duplexing) Mac OS X v10.2 1. On the File menu, click Print. 1. On the File menu, click Print. 1. In the Finder, on the Go menu, click Applications. 2. Change the settings that you want on the various pop-up menus. 2.
Printer drivers for Macintosh computers The printer comes with printer-driver software that uses a printer language to communicate with the printer. Printer drivers provide access to printer features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. Supported printer drivers A Macintosh printer driver and the necessary PPD files are included with the printer.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default To change the configuration settings (for example, turn on settings (for example, add a Print on Both Sides by default) physical option such as a tray, or turn on or off a driver feature such as Allow Manual Duplexing) These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.
Software for Macintosh computers The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers. If both the printer and the Macintosh computer are connected to a network, use the printer embedded Web server (EWS) to configure the printer. For more information, see Using the embedded Web server.
5. On the computer hard drive, open Applications, open Utilities, and then open Print Center or Printer Setup Utility. NOTE If you are using Mac OS X v10.3 or v10.4, then the Printer Setup Utility has replaced the Print Center. 6. Click Add Printer. 7. Select Bonjour as the connection type. 8. Select your printer from the list. 9. Click Add Printer. 10. Close the Print Center or the Printer Setup Utility by clicking the close button in the upper-left corner.
Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a computer running Mac OS X v10.2, v10.3, and v10.4, or later. This section describes several functions that you can perform through the HP Printer Utility. Opening the HP Printer Utility The process that you use to start the HP Printer Utility depends on the Macintosh operating system that you are using. To open the HP Printer Utility in Mac OS X v10.2, v10.3, v10.4, or later 1.
Viewing supplies status View the status of the printer supplies (such as print cartridges, imaging drum, or print media) from a computer. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select Supplies Status. 3. Click the Supplies tab to view the status of various replaceable supplies, and click the Media tab to view the status of print media. ● To view a more detailed status list, click Detailed Supplies Information. The Supplies Information dialog box appears.
Updating the firmware Obtain the new firmware files for your printer at http://www.hp.com, and then update the printer firmware by loading the new firmware file. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select Firmware Update. 3. Click Choose, navigate to the firmware file that you want to upload, and then click OK. 4. Click Upload to load the firmware file.
5. In the Default Media Type pop-up menu, select the default media type for the tray. 6. Click Apply Now. Changing network settings Change the network internet protocol (IP) settings from the computer. You also can open the embedded Web server to change additional settings. For more information about the embedded Web server, see Using the embedded Web server. 1. Open the HP Printer Utility. 2. In the Configuration Settings list, select IP Settings. 3.
ENWW 5. Click the Events tab, and, in the list, define the events for which an e-mail alert should be sent. 6. To test the alerts setup, click the Server tab, and then click Test. A sample message is sent to the defined e-mail addresses if the configuration is correct. 7. Click Apply Now.
Print media specifications For optimum results, use conventional 75 g/m2 (20 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. ● To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies. ● To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. ● To order accessories, go to http://www.hp.com/go/accessories.
Table 1-3 Tray 2 and optional Tray 3 media sizes1 Tray 2 and optional Tray 3 Dimensions Weight or thickness Capacity Paper, standard sizes (letter/ A4, legal, executive, JIS B5, A5); custom sizes Range: Range: Maximum stack height: 56 mm (2.2 in) 148 x 210 mm (5.83 x 8.27 in) to 216 x 356 mm (8.5 x 14 in) 60 g/m2 (16 lb) bond to 120 g/ Equivalent to 530 sheets of 75 m2 (32 lb) bond g/m2 (20 lb) bond Glossy paper (letter/A4, legal, executive, JIS B5, A5) Range: Range: 148 x 210 mm (5.83 x 8.
Table 1-4 Automatic duplex printing (two-sided printing) (continued) Automatic duplex printing Dimensions Weight or thickness Executive: 184.2 x 266.7 mm (7.25 x 10.5 in) JIS B5: 182 x 257 mm (7.17 x 10.12 in) Glossy paper (A4/letter, 13 x 8.5 in, legal, executive, JIS B5) See above for standard sizes supported Range: 75 g/m2 (20 lb) bond to 120 g/ m2 (32 lb) bond NOTE Do not use inkjet papers in this printer.
2 Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs.
Introduction The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems.
Figure 2-2 Printer display 1 Message area 2 Prompt area Figure 2-3 Printer display 1 Message area 2 Supplies gauge 3 Print cartridge colors are indicated from left to right: black, magenta, cyan, and yellow The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, magenta, cyan, and yellow). A appears instead of the consumption level when the level is not known.
Accessing the control panel from a computer You can also access the printer control panel from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. From your computer, you can also perform control panel functions such as checking supplies status, viewing messages, or changing tray configuration. For more information, see Using the embedded Web server.
Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name Function Select Makes selections and resumes printing after recovery errors. Up arrow Navigates menus and text, and increases or decreases the values of numerical items in the display. Down arrow Back/exit arrow Menu Accesses and exits the menus.
Interpreting control panel indicator lights Figure 2-4 Control panel indicator lights 1 Ready 2 Data 3 Attention Indicator On Off Flashing Ready Printer is online (able to accept and process data). Printer is offline or is turned off. Printer is attempting to stop printing and go offline. Processed data is present in the printer, but more data is needed to complete the job. Printer is not processing or receiving data. Printer is processing and receiving data. A critical error has occurred.
Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer’s control panel.
Menu hierarchy The following tables list the hierarchies of each menu. To enter the menus Press Menu to enter MENUS. Press or to navigate the listings. Press to select the appropriate option. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu See Retrieve job menu for more information. RETRIEVE JOB PRINT STORED JOB LIST USER NAME ALL PRIVATE JOBS PRINT COPIES DELETE Information menu See Information menu for more information.
PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST Paper handling menu See Paper handling menu for more information. PAPER HANDLING TRAY X SIZE X = 1, 2 or 3 TRAY X TYPE X = 1, 2 or 3 Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information.
COLOR RET CREATE CLEANING PAGE PROCESS CLEANING PAGE AUTO CLEANING CLEANING INTERVAL SYSTEM SETUP Date/Time JOB STORAGE LIMIT JOB HELD TIMEOUT SHOW ADDRESS Restrict Color COLOR/BLACK MIX TRAY BEHAVIOR Sleep Delay WAKE TIME DISPLAY BRIGHTNESS PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY RAM DISK LANGUAGE I/O I/O TIMEOUT Embedded Jetdirect X (Where X = 1 or 2) RESETS RESTORE FACTORY SETTINGS SLEEP MODE Diagnostics menu See Diagnostics menu for more
PQ TROUBLESHOOTING PRINT DIAGNOSTICS PAGE DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST MANUAL SENSOR TEST 2 COMPONENT TEST PRINT/STOP TEST COLOR BAND TEST ENWW Menu hierarchy 41
Retrieve job menu The RETRIEVE JOB menu allows you to view listings of all stored jobs. Menu item Description PRINT STORED JOB LIST Prints a page that lists all jobs stored on the printer. Each person who has jobs stored on the printer is listed. The number in parentheses indicates how many jobs that person has stored. 42 USER NAME Each user who has stored jobs is listed by name. Select the appropriate user name to see a list of stored jobs.
Information menu Use the information menu to access and print specific printer information. ENWW Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages. PRINT CONFIGURATION Prints the printer configuration page.
Paper handling menu The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. NOTE If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet CP4005 Series printers, setting the Tray 1 size and type to ANY SIZE is equivalent to First mode.
Configure device menu The CONFIGURE DEVICE menu allows you to change the default printing settings, adjust the print quality, change the system configuration and I/O options, and reset the default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. This menu can also be used to set default media size and type.
Menu item Values Description FONT POINT SIZE FONT NUMBER: The printer assigns a number to each font and lists the numbers on the PCL font list. The range is 0 to 999. SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES MEDIA SOURCE MAPPING FONT PITCH: Selects the font pitch. This item might not appear, depending on the font selected. The range is 0.44 to 99.99. FONT POINT SIZE: Selects the font point size. This appears only if a font with a scalable point size is selected as the default font.
Menu item Values Description PRINT TEST PAGE: Prints a test page that shows the current registration settings. Source: Allows you to select the tray for which you want to print the test page. If installed, optional trays appear as selections, where [N] is the number of the tray. ADJUST TRAY X: Sets the registration fro the specified tray, where [N] is the number of the tray. A selection appears for each tray that is installed, and registration must be set for each tray.
Menu item Values Description FUSER TEMP TRAY 1 RESTORE OPTIMIZE QUICK CALIBRATE NOW Performs partial printer calibrations. For more information, see Calibrating the printer. CALIBRATE NOW Performs all printer calibrations. For more information, see Calibrating the printer. COLOR RET OFF ON CLEANING INTERVAL 1000 2000 5000 10000 20000 AUTO CLEANING Off The COLOR RET menu item allows you to turn on or turn off the printer REt (Resolution Enhancement Technology) setting. The default is ON.
Menu item Values Description Date/Time DATE Allows you to set various configurations for the date format when setting the date and select a 12-hour or 24-hour clock when setting time. Date Format TIME Time Format SHOW ADDRESS AUTO OFF Restrict Color DISABLE COLOR ENABLE COLOR COLOR IF ALLOWED COLOR/BLACK MIX AUTO MOSTLY COLOR PAGES MOSTLY BLACK PAGES This item determines whether the printer’s IP address is shown on the display with the Ready message. The default is OFF.
Menu item Values Description See Changing printer control panel configuration settings for more information. Sleep Delay 1 Minute 15 MINUTES Reduces power consumption when the printer has been inactive for the selected period. The default is 30 MINUTES. 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS WAKE TIME A list of day and hour variables appears. When enabled, the default is daily at 7:00 AM. This menu item opens a wizard that can be used to set the printer wake time.
Menu item Values Description JAM RECOVERY AUTO Sets whether the printer will attempt to reprint pages after a jam. The default is AUTO. OFF ON RAM DISK AUTO OFF LANGUAGE A listing of available languages appears. Allows you to specify how the RAM disk is configured. When set to AUTO, the printer determines the optimal RAM disk size based on the amount of available memory. The default is AUTO. This message displays in models that do not have a hard disk installed. Sets the default language.
Menu item Values Description printing environment, and return all default settings to factory defaults. SLEEP MODE 52 Chapter 2 Control panel Values are ON and OFF. Allows you to enable and disable sleep mode. The default is ON.
Diagnostics menu The DIAGNOSTICS menu allows you to run tests that can help you identify and solve problems with the printer. ENWW Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer’s event log, starting with the most recent. SHOW EVENT LOG This item displays the last 50 events on the control panel display, starting with the most recent.
Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, sleep mode, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server.
3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight COLOR/BLACK MIX. 7. Press to select COLOR/BLACK MIX. 8. Press or 9. Press to select the option. to select the desired option. 10. Press Menu. Tray behavior options Tray behavior allows seven user-defined options: ● USE REQUESTED TRAY.
7. Press to select TRAY BEHAVIOR. 8. Press to select USE REQUESTED TRAY. 9. Press or 10. Press to select EXCLUSIVELY or FIRST. to set the behavior. 11. Press Menu. Setting manually feed prompt 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight TRAY BEHAVIOR. 7. Press to select TRAY BEHAVIOR. 8.
Setting the printer to use size/type prompt 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight TRAY BEHAVIOR. 7. Press to select TRAY BEHAVIOR. 8. Press to highlight SIZE/TYPE PROMPT. 9. Press or 10. Press to select DISPLAY or DO NOT DISPLAY. to set the behavior. 11. Press Menu. Setting the printer to use another tray 1.
7. Press to select TRAY BEHAVIOR. 8. Press to highlight DUPLEX BLANK PAGES. 9. Press or 10. Press to select AUTO or YES. to set the behavior. 11. Press Menu. Setting the printer to rotate images 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight TRAY BEHAVIOR. 7. Press to select TRAY BEHAVIOR. 8.
8. Press or to select the appropriate time period. 9. Press to set the time period. 10. Press Menu. NOTE If media is loaded in optional Tray 3 when the printer is in sleep mode, the printer will not sense new media when it comes out of sleep mode. This could cause the printer to use wrong paper for a print job. Be sure to wake the printer before loading media in optional Tray 3. Disabling/enabling sleep mode 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3.
9. Press to accept the selection. 10. Press or to select custom or Off. 11. Press to accept the selection. 12. Press or 13. Press to accept the selection. 14. Press or 15. Press to accept the selection. 16. Press or 17. Press to accept the selection. 18. Press to enter APPLY TO ALL DAYS. 19. Press or 20. Press to accept the selection. 21. Press or 22. Press to accept each selection. to select the hour. to select the minutes. to select AM or PM. to select YES or NO.
Personality This printer features automatic personality (printer language) switching. AUTO is the default value. ● AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. ● PCL configures the printer to use Printer Control Language. ● PDF configures the printer to print PDF files. ● PS configures the printer to use PostScript emulation. Setting the personality 1. Press Menu to enter the MENUS. 2.
8. Press or to select the appropriate setting. 9. Press to set the selection. 10. Press Menu. Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. ● ON displays an error message for ten seconds before automatically continuing to print. ● OFF pauses printing any time the printer displays an error message and until you press . Setting auto continue 1. Press Menu to enter the MENUS. 2.
Setting replace supplies response 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight REPLACE SUPPLIES. 7. Press to select REPLACE SUPPLIES. 8. Press or 9. Press to set the selection. to select the appropriate setting. 10. Press Menu.
Setting color supply out response 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight COLOR SUPPLY OUT. 7. Press to select COLOR SUPPLY OUT. 8. Press or 9. Press to set the selection. to select the appropriate setting. 10. Press Menu.
RAM disk This option allows you to specify how the RAM disk is configured. Options are AUTO and OFF. When set to AUTO, the printer determines the optimal RAM size based on the amount of available memory. The message displays only in printer models that do not have a hard disk installed. The default is AUTO. Changing RAM disk behavior You can change this behavior at any time by following these steps: 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3.
Selecting the language if the display is in a language you do not understand 66 1. Turn the printer power off. 2. Hold down the 3. Press again. 4. Press or 5. Press to save the desired language as the new default. key while turning the printer power on until all three lights stay on. to scroll through the available languages.
Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output.
68 Chapter 2 Control panel ENWW
3 I/O configuration This chapter describes how to configure certain network parameters on the printer.
Network configuration You might need to configure certain network parameters on the printer. You can configure these parameters from installation software, the printer control panel, the embedded Web server, or management software, such as HP Web Jetadmin. NOTE For more information about using the embedded Web server, see Using the embedded Web server. For more information about supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator’s Guide.
14. Press to highlight IP Address:. 15. Press to select IP Address:. NOTE The first of three sets of numbers is highlighted. If a number is not highlighted, a highlighted empty underscore appears. 16. Press or to increase or decrease the number for configuring the IP address. 17. Press to move to the next set of numbers. 18. Repeat steps 15 and 16 until the correct IP address is entered. 19. Press the Menu button to return to the Ready state. Setting the subnet mask 1.
Setting the default gateway 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EMBEDDED JETDIRECT MENU. 7. Press to select EMBEDDED JETDIRECT MENU. 8. Press to highlight TCP/IP. 9. Press to select TCP/IP. 10. Press to highlight MANUAL SETTINGS. 11. Press to select MANUAL SETTINGS. 12. Press to highlight DEFAULT GATEWAY. 13.
USB configuration This printer supports a USB 2.0 connection. The USB port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. Figure 3-1 USB configuration ENWW 1 USB 2.
HP Jetdirect print servers The HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. They support multiple network protocols and operating systems. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through HP Web Jetadmin software.
Wireless printing Wireless networks offer a safe, secure, and cost-effective alternative to traditional wired network connections. IEEE 802.11 standard Optional HP Jetdirect wireless print servers support connection to an 802.11 network. This wireless technology provides a high-quality printing solution without the physical constraints of wiring. Peripherals can be conveniently placed anywhere in an office or home and can be easily moved without changing network cables.
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4 Printing tasks This chapter describes how to perform basic printing tasks.
Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically selects a tray using the default printer settings. Source Printing by Source means that you choose a specific tray from which you want the printer to pull paper.
● Printer Properties dialog box (printer driver). The printer driver opens when you click Properties in the Print dialog box. Settings changed in the Printer Properties dialog box do not override settings available anywhere else. ● Default printer settings. The default printer settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above. There are two ways to change the default printer settings: 1.
Selecting print media You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. For more information about supported print media, see Print media specifications. It is possible that media could meet all of the guidelines in this chapter and still not print satisfactorily.
Automatic media type sensing (auto sense mode) The HP Color LaserJet CP4005 Series printers can automatically classify media into one of the following categories: ● Plain ● Transparency ● Glossy ● Extra-heavy glossy ● Glossy film ● Heavy ● Light The automatic media type sensor functions only when that tray is configured to Any Type Plain. Configuring a tray to any other type, such as Bond or Glossy, deactivates the media sensor in that tray.
Tray 2 and optional Tray 3 sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results. ● The printer assumes that the sixth and all subsequent pages are of the same media type, until the printer is turned off or goes into sleep mode, or until the tray is opened.
Configuring input trays The printer allows you to configure input trays by type and size. You can load different media in the printer’s input trays and then request media by type or size using the control panel. NOTE If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet CP4005 Series printers, setting the Tray 1 size and type to ANY SIZE is equivalent to First mode.
A Setting saved message appears, and then the current type and size settings are displayed. 8. If size and type are now correct, press to clear the message. Configuring a tray to match print job settings 1. In the software application, specify the source tray, the paper size, and the paper type. 2. Send the job to the printer. If the tray needs to be configured, the LOAD TRAY X: message appears. 3. Load the tray with the correct paper. When the tray is closed, the TRAY X SIZE= appears. 4.
6. Press or to highlight the correct paper type. 7. Press to select the correct paper type. A Setting saved message appears, and then the current type and size settings are displayed. Configuring Tray 2 and optional Tray 3 for a custom paper size The printer automatically detects many sizes of paper, but you can also configure trays for custom paper sizes.
7. Press to select the value. After the unit of measure is set properly, set the X dimension as follows: or to highlight the correct value. 8. Press 9. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to enter another value. After the X dimension is set properly, set the Y dimension as follows: 10. Press or to highlight the correct value. 11. Press to select the value.
4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. NOTE Make sure the paper fits under the tabs on the guides and not above the load level indicators. Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1. Up to 20 envelopes can be stacked in the tray. Printing performance depends on the construction of the envelope. In the software, set margins at least 15 mm (0.6 inches) from the edge of the envelope.
2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. 3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides. Printing envelopes 1. Specify Tray 1 or select the media source by size in the printer driver. 2.
media sizes: 8.5 x 13 and Executive (JIS), double Japan postcard, and custom. The printer automatically detects the media size in these trays based on the tray’s paper guide configuration. (See Supported media weights and sizes.) CAUTION The paper path for optional Tray 3 passes through Tray 2. If Tray 2 is partially pulled out or removed, media from optional Tray 3 cannot feed into the printer. The printer will stop and generate a message that Tray 2 must be installed.
2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. 3. Slide the media-width guides open to the size for the media you are using. 4. Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting or fanning the ream of paper. Splitting or fanning the ream might cause a multi-feed problem, which could result in a paper jam.
5. Insert the tray into the printer. The printer will display the tray’s media type and size. If the configuration is not correct, press the key when the printer prompts you to configure the tray for type and size. (For more information see Configuring a tray when loading paper.) 6. If the configuration is correct, press to clear the message.
2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. 3. Slide the media-width guides open to the size for the media you are using. 4. Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting or fanning the ream of paper. Splitting or fanning the ream might cause a multi-feed problem, which could result in a paper jam.
5. Insert the tray into the printer. The printer will display the tray’s media type and size. If the configuration is not correct, press the key when the printer prompts you to configure the tray for type and size. (For more information, see Configuring a tray when loading paper.) 6. If the configuration is correct, press to clear the message.
3. Load media into the tray face up. NOTE For best performance, load the tray completely full without splitting or fanning the ream of paper. Splitting or fanning the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets.
Printing on special media Use these guidelines when printing on special types of media. NOTE Special media such as envelopes, transparencies, custom-size paper, or heavy media greater than 120 g/m2 is used in Tray 1. To print on any special media, use the following procedure: 1. Load the media in the paper tray. 2. When the printer prompts you for the paper type, select the correct media type for the paper loaded in the tray.
Colored paper ● Colored paper should be of the same high quality as white xerographic paper. ● Pigments used in colored media must be able to withstand the printer’s fusing temperature of 190° C (374°F) for 0.1 second without deterioration. ● The printer creates colors by printing patterns of dots, overlaying and varying their spacing to produce various colors. Varying the shade or color of the paper will affect the shades of the printed colors.
Paper type Paper weight Heavy and extra-heavy stock 105-163 g/m2 28-43 lb Cardstock 164-220 g/m2 43-58 lb Intermediate 90-105 g/m2 24-28 lb HP Tough paper 5 mil When printing on heavy paper types, use the following guidelines: ● Use Tray 1 for paper that is heavier than 120 g/m2 (32 lb). ● For optimum results when printing on heavy paper, use the printer control panel to set the media type for the tray to HEAVY 105-120 G/M2.
● Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during storage. ● Before loading preprinted paper such as forms and letterhead, verify that the ink on the paper is dry. During the fusing process, wet ink can come off of preprinted paper. ● To load pre-printed forms and letterhead into Tray 1, load them face down with the top edge of the page facing toward you.
Using features in the printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
To use quick sets 1. Open the printer driver (see Gaining access to the printer drivers). 2. Select the quick set that you want to use from the Print Task Quick Sets drop-down list. 3. Click OK. The product is now set to print according to the saved settings in the quick set. NOTE To restore printer-driver default settings, select Default Print Settings from the Print Task Quick Sets drop-down list.
Setting a custom paper size from the printer driver To set a custom paper size 1. Open the printer driver (see Gaining access to the printer drivers). 2. On the Paper or Paper/Quality tab, click Custom. 3. On the Custom Paper Size window, type the name of the custom paper size. 4. Type the paper-size length and width. If you type a size that is too small or too large, the driver automatically adjusts the size to the minimum or maximum size that is allowed. 5.
To print multiple pages on one sheet of paper 1. Open the printer driver (see Gaining access to the printer drivers). 2. Click the Finishing tab. 3. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 4. If the number of pages is greater than 1, select the correct options for Print Page Borders and Page Order. 5. ● Click Print Page Borders if you want to print a border around each page on the sheet.
To print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For Tray 2 and optional Tray 3, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION result. Do not load paper that is heavier than 105 g/m2 (28 lb bond). Jamming could 2.
3. Long-edge portrait This is the default setting, and the most common layout used, with every printed image oriented right-side-up. Facing pages are read from top to bottom on the first page, then from top to bottom on the second page. 4. Short-edge portrait This layout is often used with clipboards. Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom.
● SmartFocus: Enhance the image quality and clarity of low resolution images such as those downloaded from the Internet. Click On to allow the printer software to sharpen details in the image automatically. ● Sharpness: Adjust the image sharpness to your preference. Click Automatic to allow the printer software to set the level of sharpening for the image automatically. ● Smoothing: Soften an image. Click Automatic to allow the printer software to set the level of smoothing for the image automatically.
Using features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help.
To print a cover page 1. Open the printer driver (see Gaining access to the printer drivers). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document. 3. If you are using Mac OS X, in the Cover Page Type pop-up menu, select the message that you want to print on the cover page. NOTE To print a blank cover page, select Standard as the Cover Page Type.
To print on both sides by using the duplex-printing accessory 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper with the front side up and the bottom-edge feeding into the printer first. ● For Tray 2 and optional Tray 3, load the letterhead paper with the front side down and the top edge at the back of the tray. CAUTION result.
NOTE For more information about using the color options, see Managing printer color options on Macintosh computers. To set the color options ENWW 1. Open the printer driver (see Gaining access to the printer drivers). 2. Open the Color Options pop-up menu. 3. If you are using Mac OS X, click Show Advanced Options. 4. Manually adjust the individual settings for text, graphics, and photographs.
Two-sided (duplex) printing Some printer models are capable of duplex printing (printing on both sides of a page). To find out which models support automatic duplexing, see Printer basics. All printer models support manual duplexing. NOTE You must specify two-sided printing options in your software application or in the printer driver in order to print on both sides of the page.
Control panel settings for automatic two-sided printing Many software applications allow you to change two-sided print settings. If your software application or printer driver does not allow you to adjust two-sided printing settings, you can adjust these settings through the control panel. The factory default setting is OFF. CAUTION Do not use two-sided printing when printing on labels. Serious damage could result.
NOTE To select two-sided printing from the printer driver, the driver must first be properly configured. For instructions, see the online Help for the printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers. Options for binding two-sided printing jobs Before printing a two-sided document, use the printer driver to choose the edge on which you will bind your finished document. Long-edge or book binding is the conventional layout used in book binding.
To manually print on two sides (duplex) 1. Ensure that the printer driver is configured to allow manual duplexing. For more information, see Printer drivers or Printer drivers for Macintosh computers. In the printer driver, select Allow Manual Duplex. 2. From the application, open the printer driver. 3. Select the appropriate size and type. 4. On the Finishing tab, click Print on Both Sides or Print on Both Sides (Manually). 5.
Special printing situations Use these guidelines when printing on special types of media. Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper. 1. From your application or printer driver, specify a tray for the first page and another tray for the remaining pages.
Stopping a print request You can stop a print request either from the printer control panel or from your software application. To stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It may take some time for all printing to clear after you have canceled a print job. Stopping the current print job from the printer control panel 1. Press Stop on the printer control panel to pause the job that is currently printing.
Job storage features Use the HP Color LaserJet CP4005 Series printer job-storage feature lets to store a job in the printer’s memory for printing at a later time. The job storage features use random access memory (RAM). To support job storage features for complex jobs, or if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts, HP recommends that you install additional memory.
can be stored is 32. You can change the number of jobs that can be stored from the control panel. For more information about setting the job storage limit, see Configure device menu. A job can be deleted from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: 1. Press Menu to enter MENUS. RETRIEVE JOB is highlighted. 2. Press to select RETRIEVE JOB. 3. Press to highlight your USER NAME. 4.
5. Press to highlight a JOB NAME. 6. Press to select the JOB NAME. PRINT is highlighted. 7. Press to select PRINT. 8. Press or 9. Press to select the digit. The number changes to an asterisk. to select the first digit of the PIN. 10. Repeat steps 8 and 9 to enter the remaining three digits of the PIN. 11. Press when finished entering the PIN. 12. Press or 13. Press to print the job. to select the number of copies.
The HP Color LaserJet CP4005 Series printers support mopying when they have sufficient total memory (128 MB DDR). The mopying feature is enabled by default if the Mopier Mode setting is Enabled on the Device Settings tab.
Managing memory The HP Color LaserJet CP4005 Series printers support up to 544 MB of memory: 512 MB DDR. You can add additional memory by installing dual data-rate (DDR) memory. To accomodate for memory expansion, the printer has one DDR slot, which accepts 128, 256, or 512 MB of RAM. For information about installing memory, see Working with memory.
5 Managing the printer This chapter describes how to manage the printer.
Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration.
4. Press to highlight PRINT CONFIGURATION. 5. Press to select PRINT CONFIGURATION. The message Printing... CONFIGURATION appears on the display until the printer finishes printing the configuration page. The printer returns to the Ready state after printing the configuration page. NOTE If the printer is configured with an HP Jetdirect print server an additional configuration page will print that provides information about those devices.
Demo page A demo page is a representation of a color photograph that demonstrates print quality. 1. Press Menu to enter the MENUS. 2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT DEMO. 5. Press to select PRINT DEMO. The message Printing... DEMO PAGE appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page.
File directory The file directory page contains information for all installed mass storage devices. This option does not appear if no mass storage devices are installed. 1. Press Menu to enter the MENUS. 2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT FILE DIRECTORY. 5. Press to select PRINT FILE DIRECTORY. The message Printing... FILE DIRECTORY appears on the display until the printer finishes printing the file directory page.
Using the embedded Web server NOTE When the printer is directly connected to a computer, use the HP Easy Printer Care Software to view the printer status. When the printer is directly connected to a computer, the embedded Web server is supported for Windows 2000 and later. When the printer is connected to the network, the embedded Web server is automatically available. You can access the embedded Web server from Windows 2000 and later, or through the Apple Safari browser.
Information tab The Information pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0% representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings. ● Configuration page. This page shows the information found on the printer configuration page. ● Supplies Status.
● Time Services. Configure the printer’s time settings. ● Restrict Color. Set user color print job restrictions. For more information on restricting and reporting color usage, see http://www.hp.com/go/coloraccess. Setting the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print jobs, so that you can identify the most recent versions of stored print jobs.
Using the HP Easy Printer Care Software The HP Easy Printer Care Software is an application that you can use for the following tasks: ● View color usage information. ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You can use the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. To use the HP Easy Printer Care Software go to http://www.hp.
Section Description Support tab ● Provides help information ● and links. ● Printer usage reports Software updates, including automatic updates for HP drivers Online diagnostics ● Online user documentation ● Online support NOTE If you use a dial-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care Software, you must connect before you can visit these Web sites.
6 Color This chapter describes how the HP Color LaserJet CP4005 Series printer provides great color printing. This chapter also describes ways to produce the best possible color prints.
Using color The HP Color LaserJet CP4005 Series printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use. The HP Color LaserJet CP4005 Series printer provides carefully designed and tested color tables to provide a smooth, accurate color rendition of all printable colors.
systems, sRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical users will experience greatly improved color matching. sRGB improves your ability to match colors between the printer, the computer monitor and other input devices (scanner, digital camera) automatically, without the need to become a color expert.
Color matching The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
vary depending on paper type and the software application used. For more details on how to use the color samples, go to http://www.hp.com/support/ljcp4005. Use the following procedure to print color samples at the printer using the control panel: ENWW 1. Press Menu to enter the MENUS. 2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES. 5. Press to select PRINT CMYK SAMPLES or PRINT RGB SAMPLES.
Managing printer color options on Windows computers Setting color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.
NOTE Automatic is the default setting and is recommended for printing most color documents. The Manual color adjustment option allows you to adjust the neutral gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To access the Manual color options, from the Color tab, select Manual, then Settings. Manual color options You can manually adjust color options for Edge Control, Halftones, and Neutral Grays.
Two values are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black. NOTE Some applications convert text or graphics to raster images.
Managing printer color options on Macintosh computers Setting the color options to Automatic typically produces the best possible print quality for the most common printing requirements. However, for some documents, setting the color options manually can enhance the way the document appears. Examples of these documents include marketing brochures that contain many images or documents that are printed on a media type that is not listed in the printer driver.
NOTE Some software programs convert text or graphics to raster images. In these cases, the Photographs settings also control text and graphics. RGB Color Five values are available for the RGB Color setting: ● Select Default (sRGB) for most printing needs. This setting instructs the printer to interpret RGB color as sRGB, which is the accepted standard of Microsoft and the World Wide Web Organization (WWW).
7 Maintenance This chapter describes ways to maintain your printer.
Managing print cartridges Be sure to use genuine HP print cartridges with ColorSphere toner for the best printing results. HP ColorSphere toners ensure high quality results, page after page. This section provides information about using and storing HP cartridges correctly. It also provides information about using non-HP print cartridges.
Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. HP black and color print cartridges both last an average of 7,500 pages. when printing on letter or A4size paper at 5% coverage.
Changing print cartridges When a print cartridge approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).
2. Pull down the front cover and transfer unit. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print quality problems could result. ENWW 3. Remove the used print cartridge from the printer. 4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
5. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated. NOTE The print cartridge tape seal is removed automatically when the print cartridge is installed in the printer. NOTE If a cartridge is in the wrong slot, the control panel will display the message INCORRECT [COLOR] CARTRIDGE. 6. Close the front cover and then close the top cover. After a short while, the control panel should display Ready. 7. Installation is complete.
Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles. The following figure illustrates the location of each supply item.
Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. 3 1 2 Figure 7-2 Supplies replacement clearance diagram 1 530 mm (20.9 inches) 2 1294 mm (50 inches) 3 804 mm (31.7 inches) Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item.
Using the cleaning page During printing, toner and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these problems. Cleaning the HP Color LaserJet CP4005n printer at the control panel 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight PRINT QUALITY. 5.
13. Press to highlight PROCESS CLEANING PAGE. 14. Press to select PROCESS CLEANING PAGE. Cleaning the HP Color LaserJet CP4005dn printer at the control panel 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight PRINT QUALITY. 5. Press to select PRINT QUALITY. 6. Press to highlight PROCESS CLEANING PAGE. 7. Press to select PROCESS CLEANING PAGE. A page with a pattern prints.
ENWW 6. Press to highlight CLEANING INTERVAL. 7. Press to select CLEANING INTERVAL. 8. Press to highlight the desired value. 9. Press to select the desired value.
Configuring alerts You can use HP Web Jetadmin or the printer’s embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.
8 Problem solving This chapter describes what to do if problems arise with your printer.
Basic troubleshooting checklist If you are experiencing problems with the printer, this checklist can help identify the cause of the problem.
Factors affecting printer performance Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special media (such as transparencies, glossy media, heavy media, and custom-size media), printer processing time, and download time.
Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● Configuration page NOTE It is recommended that you print a configuration page before beginning any printer diagnostics.
Registration page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page. You can set registration values for a tray so that an image on the back and front of a page is centered. Setting the registration also allows edge-to-edge printing to be set to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for each tray. Perform the registration procedure for each tray. 1.
Control panel message types Control panel messages are divided into three types, depending on their severity. ● Status messages ● Warning messages ● Error messages Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them.
Control panel messages Message listing Control panel message Description Recommended action 10.90.X REPLACE A color cartridge is out of toner and needs to Replace the color cartridge. be replaced. [COLOR] CARTRIDGE alternates with For help press 10.X.X CARTRIDGES The print cartridge is not seated properly in the printer. Remove and reinstall the print cartridge. NOT ENGAGED 10.X.X SUPPLY MEMORY ERROR alternates with The printer cannot read or write to at least one 1.
Control panel message 13.X.XX JAM IN Description Paper is jammed in Tray 1. Recommended action 3. For more information, see Clearing jams. 4. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/ljcp4005. 1. Press for detailed information about clearing the jam. 2. Press 3. For more information, see Clearing jams. 4. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/ljcp4005. 1.
Control panel message 13.X.XX MULTIPLE Description There are multiple jams in the paper path. This includes the top cover area. Recommended action 3. For more information, see Clearing jams. 4. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/support/ljcp4005. 1. Press for detailed information about clearing the jam. 2. and Press instructions. 3. For more information, see Clearing jams. 4.
Control panel message Description Recommended action 41.5 UNEXPECTED The printer senses a different media type in the media path than configured in the tray. 1. TYPE IN TRAY X If the incorrect type was selected, cancel the job or press to access help. OR For help press 2. Press 3. Press and instructions. 1. Turn the printer off then on. 2. If the message persists, contact HP Support at http://www.hp.com/ support/ljcp4005. 1. Turn the printer off then on. 2. Press and instructions. 3.
Control panel message Description Recommended action A printer error has occurred. Turn the printer off then on. Press information. turn off then on 52.X PRINTER ERROR alternates with for more If the message persists, contact HP Support at http://www.hp.com/support/ljcp4005. To continue turn off then on 53.XX.X CHECK RAM A memory error has occurred. DIMM SLOT X If prompted to do so, press to continue. The printer should come to the Ready state, but will not make full use of all memory installed.
Control panel message Description Recommended action 57.0X A printer fan error has occurred. 1. Turn the printer off then on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005. 1. Turn the printer off then on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005. 1. Turn the printer off then on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005.
Control panel message Description STORAGE FULL 68.X PERMANENT STORAGE WRITE FAIL Recommended action 4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive. 5. For 68.1 errors that persist, contact HP Support. A non-volatile storage device is full. Pressing 1. the button should clear the message. 2. Printing can continue, but there may be unexpected behavior. X Description Press to continue. If the message persists, turn the printer off then on. 3.
Control panel message Description Recommended action [FS] DEVICE The file system device is protected and no new files can be written to it. 1. To enable writing to the Flash Memory, turn off write protection, using HP Web Jetadmin. To clear press 2. To clear the message, press the alternates with 3. If the message persists, turn the printer off then on. 1. Use HP Web Jetadmin software to delete files from the Flash Memory and try again. 2. To clear the message, press the 3.
Control panel message Description The supplies gauge will display the consumption levels of print cartridges. Recommended action 3. Remove the incorrect print cartridge. 4. Install the correct print cartridge. 5. Close image transfer unit and then close the top and front covers. Calibrating... The printer is calibrating. No action necessary. Canceling... X The printer is in the process of canceling a job.
Control panel message Description Recommended action Creating... CLEANING PAGE This message is displayed while a cleaning page is being generated. When the page is complete, the control panel display backs up one screen to the PRINT QUALITY menu. No action necessary. The cyan cartridge is installed in the wrong slot and the cover is closed. 1. CYAN CARTRIDGE IN When the page is printed, follow the instructions printed on the cleaning page to process the page. Open the top and front covers.
Control panel message Description Recommended action DISK FILE The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full. 1. Use the HP Web Jetadmin software to delete the stored job from the printer control panel. 2. To clear the message, press the 3. If the message persists, turn the printer off then on. ● To clear the message, press the ● If the message persists, turn the printer off then on.
Control panel message Description Recommended action INCOMPATIBLE SUPPLIES At least two supplies are installed that are not intended for use in this device. 1. Press to access the SUPPLIES STATUS menu. 2. and to highlight the specific Press supply that has a problem. 3. Press 4. and Press instructions. alternates with For status press The supplies gauge will display the consumption levels of print cartridges. to view help for the supply.
Control panel message Description Recommended action DIMMS LOAD TRAY 1: [TYPE] [SIZE] Tray 1 is loaded and configured for a type and 1. size other than the one specified in the job. 2. 4. Confirm that the media guides are in the correct position. 5. To use another tray, remove paper from Tray 1 and then press . For help press [TYPE] [SIZE] This message appears when Tray 1 is selected but is not loaded, and no other paper trays are available for use.
Control panel message Description Recommended action MAGENTA CARTRIDGE IN The magenta cartridge is installed in the wrong slot and the cover is closed. 1. Open the top and front covers. WRONG POSITION CAUTION The image transfer unit can be easily damaged. alternates with For help press The supplies gauge will display the consumption levels of print cartridges. MANUALLY FEED 2. Open the image transfer unit. 3. Remove the incorrect print cartridge. 4. Install the correct print cartridge. 5.
Control panel message Then press Description Recommended action to print second sides Moving solenoid The printer is executing a component test and No action necessary. the component selected is a solenoid. To exit press. Stop Moving solenoid and motor To exit press. Stop The printer is executing a component test and No action necessary. the components selected are the solenoid and the motor. No job to cancel There are no stored jobs that can be canceled. No action necessary.
Control panel message ORDER TRANSFER KIT Description The transfer unit is near end of life. Printing can continue. LESS THAN X PAGES Recommended action 5. Press 6. Obtain a part number from help. 7. Order the supply. 8. Repeat the previous steps as necessary for each supply that needs to be ordered. 9. Supplies ordering information is also available from the embedded Web server. See Using the embedded Web server for more information. 1. Press 2.
Control panel message Description Recommended action Printing... The printer is generating the diagnostics page. The printer will return to the online Ready state when the page is completed. No action necessary. The printer is generating the engine test page. The printer will return to the online Ready state when the page is completed. No action necessary. The printer is generating the event log page. The printer will return to the online Ready state when the page is completed. No action necessary.
Control panel message Description Recommended action Processing... The printer is currently processing or printing collated copies. The message indicates that copy X of Y total copies is currently being processed. No action necessary. This message might be displayed during periods of heavy usage if the printer becomes overheated. If this occurs, the printer enters a mode in which it prints for one minute and pauses for one minute. This cycle continues until the operating temperature stabilizes.
Control panel message Description Recommended action The printer is executing a disable cartridge check or component test where the component selected is the cartridge motor. Remove one print cartridge. PRINT CARTRIDGES To exit press. Stop Remove at least one print cartridge. To exit press. Stop REPLACE [COLOR] CARTRIDGE The supplies gauge will display the consumption levels of print cartridges. The identified print cartridge has reached the 1. end of life and the COLOR SUPPLY OUT 2.
Control panel message REPLACE SUPPLIES The supplies gauge will display the consumption levels of print cartridges. REPLACE SUPPLIES For status press The supplies gauge will display the consumption levels of print cartridges. REPLACE SUPPLIES Override in use alternates with REPLACE SUPPLIES Using black only alternates with 178 Chapter 8 Problem solving Description Recommended action Multiple supplies are at the end of their useful 1.
Control panel message Description Recommended action REPLACE TRANSFER KIT For help press REPLACE TRANSFER KIT For help press The transfer unit is at end of life. Printing can 1. continue but print quality might be reduced. 2. The transfer unit is nearing the end of its useful life and the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is set to STOP AT OUT. alternates with REPLACE TRANSFER KIT Request accepted please wait Resend Open the top and front cover.
Control panel message Description Recommended action a restore action, such as RESTORE COLOR VALUES. Restoring... The printer is restoring factory settings. No action necessary. The printer is set to COLOR IF ALLOWED and you or your software program are not authorized to print in color. Get your network administrator to set the user or program permissions that will allow you to print in color. A component test is in progress; the component selected is the cartridge motor.
Control panel message TRAY X EMPTY Description Recommended action 4. Close the image transfer unit and then close the top and front covers. 5. If the error persists, contact HP Support at http://www.hp.com/support/ljcp4005. The specified tray is empty and the current job does not need this tray to print. Refill the tray at a convenient time. The specified tray is open or not closed completely. Close the tray. The size selected from the menu has been saved. No action is necessary.
Control panel message Description Recommended action to reinitialize device modes have changed or the printer is coming out of the diagnostics mode and will automatically restart. Waiting for The printer is waiting for Tray 2 or optional Tray 3 to lift. No action necessary. Warming up The printer is coming out of sleep mode. Printing will continue as soon as warmup is completed. No action necessary. X.X EMBEDDED This message is generated by a failure of the embedded Jetdirect print server.
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing jams. NOTE All areas of the printer that might need to be opened to clear jams are equipped with green handles for rapid identification.
To disable paper jam recovery 1. Press Menu to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JAM RECOVERY. 7. Press to select JAM RECOVERY. 8. Press to highlight OFF. 9. Press to select OFF. 10. Press the Menu button to return to the Ready state. To improve print speed and increase memory resources, you might want to disable paper jam recovery.
Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Paper jams Cause and solution Cause Solution When the printer is first installed, the protective insert does not eject properly. See Jam in Tray 1. Print media does not meet HP-recommended media specifications. Use only media that meets HP specifications. See Supported media weights and sizes. A supply item is installed incorrectly, causing repeated jams.
Clearing jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Open Tray 1. 2. Remove loaded paper from Tray 1. 3. Reload paper in Tray 1 and check to make sure the media is loaded correctly. NOTE Do not load media above the fill tabs. 186 4. Confirm that the guides are in the correct position. 5. To continue printing, press , and then press .
Jam in Tray 2 or optional Tray 3 1. Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position. 2. Remove any partially fed media. Grasp the media by both corners and pull down. NOTE Use Tray 1 to avoid jams with heavier paper. 3. Inspect the media path to ensure that it is clear. NOTE If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4.
5. Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all trays are completely closed. Jams in top cover area Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this section to clear a jam in this area.
Clearing a jam in the top cover area WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser. ENWW 1. Open the top and front covers. 2. Grasp any visible media by both corners and pull to remove it. 3. Grasp the green handle on the transfer unit and pull down.
190 4. Grasp the media by both corners and pull down. 5. Close the transfer unit. 6. Close the top and front covers.
Clearing other jams 1. Using the handles, open the top and front covers. 2. If media is present, grasp the media by both corners and pull down. 3. If media is present, grasp the media by both corners and pull up. NOTE If no media is present at these locations, continue to the next step.
192 4. Grasp the green handle on the transfer unit and pull down. 5. If media is present, grasp the media by both corners and pull down. 6. If media is present, grasp the media by both corners and pull up.
ENWW 7. Close the transfer unit. 8. Close the top and front covers.
Media-handling problems Use only media that meets HP specifications. For paper specifications for this printer, see Supported media weights and sizes. For media ordering information, see Supplies and accessories. Multiple sheets Table 8-1 Printer feeds multiple sheets Cause and solution Cause Solution The input tray is overfilled. Remove excess media from the input tray. Print media is sticking together. Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray.
Incorrect tray Table 8-3 Printer pulls from incorrect tray Cause and solution Cause Solution You are using a driver for a different printer. For more information, see Printer drivers or Printer drivers for Macintosh computers. Use a driver for this printer. The specified tray is empty. Load media in the specified tray. Tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu. Change the setting to EXCLUSIVELY.
Table 8-5 Media does not feed from Tray 2 or optional Tray 3 (continued) Cause and solution Cause Solution The correct media type for the input tray is not selected in the printer control panel. From the printer control panel, select the correct media type for the input tray. Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path. Closely inspect the fuser area for jams. See Paper jams. None of the optional trays appear as input tray options.
Envelope printing error Table 8-7 Envelopes jam or will not feed in the printer Cause and solution Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Duplexing error Table 8-9 Printer will not duplex or duplexes incorrectly Cause and solution 198 Cause Solution You are trying to duplex on unsupported media. Verify that the media is supported for duplex printing. See Supported media weights and sizes. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead.
Printer response problems Control panel display is blank Table 8-10 No display message Cause and solution Cause Solution The printer’s on/off button is in the standby position. Verify that the printer is on. Fans might run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed incorrectly. Verify that the printer’s memory DIMMs are correctly installed and are not defective. The power cord is not firmly plugged into both the printer and the power receptacle.
Table 8-11 Printer is on, but nothing prints (continued) Cause and solution Cause Solution The computer port is not configured or is not working properly. Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or for a Macintosh computer. Use the appropriate utility to name the printer on the network.
Table 8-13 Unable to select the printer from the computer (continued) Cause and solution ENWW Cause Solution The correct printer driver is not installed in the computer. Install the correct printer driver. For more information, see Printer drivers or Printer drivers for Macintosh computers. The correct printer and port are not selected on the computer. Select the correct printer and port. The network is not configured properly for this printer.
Printer control panel problems Control panel setting Table 8-14 Control panel settings work incorrectly Cause and solution Cause Solution The printer control panel display is blank or is not lit, even when the fan is running. Fans might run while the printer is in standby mode (off). Press the printer’s on/off button to turn the printer on. Printer settings in the printing software application or printer driver differ from the printer control panel settings.
Incorrect printer output Incorrect fonts Table 8-16 Incorrect fonts are printed Cause and solution Cause Solution The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the printer. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not selected. Select the correct printer driver.
Table 8-19 Erratic, missing characters or interrupted printout (continued) Cause and solution Cause Solution The interface cable is damaged or bad. Try using a different interface cable. The power cable is loose. Disconnect and reconnect the power cable. You are attempting to print a PCL job with the printer configured for PostScript Emulation. From the printer control panel, select the correct printer personality, and then resend the print job.
Software application problems System selection through software Table 8-21 Unable to change system selections through software Cause and solution Cause Solution System software changes are locked out by the printer control panel. Consult with your network administrator. The software application does not support system changes. See the software application documentation. The correct printer driver is not loaded. Load the correct printer driver.
Optional Tray 3 and duplexer recognition Table 8-24 Printer driver does not recognize optional Tray 3 or the duplexer Cause and solution 206 Cause Solution The printer driver has not been configured to recognize optional Tray 3 or the duplexer. See the printer driver’s online Help for instructions on how to configure the driver to recognize printer accessories. For more information, see Printer drivers or Printer drivers for Macintosh computers. The accessory might not be installed.
Troubleshooting common Macintosh problems This section lists problems that can occur when using Mac OS 9.x or Mac OS X. Solving problems with Mac OS X. Table 8-25 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .
Table 8-25 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
Table 8-25 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.2, v10.3, and v10.4. ● Ensure that your Macintosh has the appropriate USB software from Apple.
Color printing problems Printout color error Table 8-26 Printing black instead of color Cause and solution Cause Solution Color mode is not selected in the software application or printer driver. Select Color mode instead of grayscale or monochrome mode in the software application or printer driver, see Printer information pages to learn how to print a configuration page. The correct printer driver is not selected in your software application. Select the correct printer driver.
Cartridge error Table 8-29 Inconsistent colors after installing a print cartridge Cause and solution Cause Solution Another print cartridge might be low. Check the supplies gauge on the control panel or print a supplies status page. See Printer information pages. Print cartridges might be improperly installed. Verify that each print cartridge is installed properly. A non-HP cartridge might be installed. Ensure that you are using a genuine HP print cartridge.
Print quality troubleshooting When occasional print quality problems occur, use the information in this section to help solve the problem. Print quality problems associated with media Some print quality problems arise from use of inappropriate media. ● Use paper that meets HP paper specifications. See Supported media weights and sizes. ● The surface of the media is too smooth. Use media that meets HP paper specifications. See Supported media weights and sizes.
● The selected colors are undesirable when printed. Select different colors in the software application or printer driver. ● If you are using a reflective overhead projector, use a standard overhead projector instead. Print quality problems associated with the environment The printer is operating in excessively humid or dry conditions. Verify that the printing environment is within specifications. See Environmental specifications.
Calibrating the printer The HP Color LaserJet CP4005 Series printer automatically calibrates and cleans at various times to maintain the highest level of print quality. The user might also request the printer to calibrate via the printer’s control panel, using QUICK CALIBRATE NOW or CALIBRATE NOW located in the PRINT QUALITY menu. QUICK CALIBRATE NOW is used for color tone calibration and takes about 65 seconds. If color density or tone seems wrong, Quick Calibration can be run.
1 First occurrence of the defect (the distance from the top of the page to the defect might vary. 2 Print cartridge (34.3 mm (1.35 inches)) 3 Print cartridge or transfer roller (if the defect occurs in only one color, the defective part is the print cartridge; if the defect occurs in all colors, the defective part is the ETB) (37.7 mm (1.48 inches)) 4 Print cartridge (42.7 mm (1.68 inches)) 5 ETB (75 mm (2.95 inches)) 6 Fuser (76.0 mm (2.99 inches)) 7 Fuser (81.0 mm (3.
the problem. For the latest information and problem-solving procedures, go to http://www.hp.com/ support/ljcp4005 and http://www.hp.com/go/printquality/ljcp4005 NOTE The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer short-edge first (portrait orientation). An image with no defects 216 Horizontal lines or streaks Misaligned colors ● Make sure that the operation and location requirements of the printer are met.
Color fade in all colors Color fade in one color ● Make sure that the operation and location requirements of the printer are met. ● Make sure that the operation and location requirements of the printer are met. ● Calibrate the printer. ● Calibrate the printer. ● Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
Smeared toner ● Make sure to use supported media. Media damage (wrinkles, curl, creases, tears) ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using.
wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances. ● ● first page to help isolate the defect to a particular component. Make sure that the following supplies are seated correctly: ● fuser ● transfer belt Inspect the jam areas and remove any undetected jammed or torn media. Skewed, stretched, or offcenter page ● Make sure that the operation and location requirements of the printer are met.
220 Chapter 8 Problem solving ENWW
A ENWW Working with memory 221
Printer memory You might want to add more memory to the printer if you often print complex graphics or PS documents, or use many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. To accommodate memory expansion, the available 200-pin small outline dual inline memory module (SODIMM) can be upgraded to a maximum of 512 MB of memory. DDR SDRAM memory is available in 128, 256, and 512 MB modules.
Installing memory You can install more memory for the printer. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. Installing DDR memory DIMMs ENWW 1. Turn the printer off. 2. Disconnect all power and interface cables.
224 3. Locate the formatter board in the rear of the printer. 4. Grasp the black tabs situated near the top and bottom of the formatter board.
ENWW 5. Gently pull on the black tabs to pull the formatter board from the printer. Place the formatter board on a clean, flat, grounded surface. 6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. 7. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM.
8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. 9. Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM.
10. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. 11. Reconnect the power cable and interface cables, and turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory.
Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 2000 and Windows XP 228 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Right-click the printer and select Properties. 3. On the Device Settings tab, click Printer Memory (in the Installable Options section). 4. Select the total amount of memory that is now installed. 5. Click OK.
B Supplies and accessories To order supplies in the U.S., contact http://www.hp.com/go/ljsupplies. To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories, see http://www.hp.com/go/ accessories.
Ordering directly through the embedded Web server (for printers with network connections) Use the following steps to order printing supplies directly through the embedded Web server (see Using the embedded Web server.) 230 1. In the Web browser on the computer, enter the IP address for the printer. The printer status window appears. Or, go to the URL provided in the alert e-mail. 2. Click Other Links. 3. Click Order Supplies.
Part numbers To order supplies through the embedded Web server, select the part numbers you want to order and follow the instructions on the screen.
Part Reference materials Part number Type/size Q6547A HP Professional 120 Glossy Laser Paper (A4) Q6607A HP Color Laser Glossy Photo Paper (letter), 200 sheets Q6614A HP Photo 220 Glossy Laser Paper (A4), 100 sheets Q6610A HP Color Laser Brochure Paper (letter), 250 sheets Q6616A HP Superior 160 Glossy Laser Paper (A4), 150 sheets C2934A HP Color Laser Transparencies (letter), 50 sheets C2936A HP Color Laser Transparencies (A4), 50 sheets CB503-90901 HP Color LaserJet CP4005 User Guide Fo
Part Part number Type/size For downloadable versions, go to http://www.hp.com/support/ljcp4005.
234 Appendix B Supplies and accessories ENWW
C ENWW Service and Support 235
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP4005n and CP4005dn One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print cartridge limited warranty statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Fuser and transfer unit limited warranty statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
240 Appendix C Service and Support ENWW
D ENWW Printer specifications 241
Physical dimensions Table D-1 Physical dimensions 242 Product Height Depth Width Weight HP Color LaserJet CP4005n 582 mm (22.9 in.) 598 mm (23.5 in.) 521 mm (20.5 in.) 47.7 kg (105.1 lb.) HP Color LaserJet CP4005dn with duplexer 628.6 mm (24.7 in.) 598 mm (23.5 in.) 521 mm (20.5 in.) 48.9 kg (107.8 lb.) HP Color LaserJet CP4005n with optional Tray 3 1010.6 mm (39.8 in.) 715 mm (28.2 in.) 630 mm (24.8 in.) 104.3 kg (230 lb.
Electrical specifications Power requirements Rated current 110-Volt models 220-Volt models 100-127V (+/- 10%) 220-240V (+/- 10%) 50/60 Hz (+/- 2 Hz) 50/60 Hz (+/- 2 Hz) 8 Amps 4 Amps Table D-2 Power consumption (average, in watts)1 Power consumption (average, in watts) Product model Printing (31 ppm letter)2 Ready3, 4 Sleep5 Off HP Color LaserJet CP4005n 567 55 17 0.3 HP Color LaserJet CP4005dn 567 55 17 0.3 NOTE 1Values are subject to change. See http://www.hp.
Acoustic emissions Sound Power Level Declared Per ISO 9296 Printing (31 ppm letter)1, 2, 3 LWAd=6.7 Bels (A) [67 dB (A)] Ready LWAd=4.7 Bels (A) [47 dB (A)] Sound Pressure Level - Bystander Position Declared Per ISO 9296 Printing (31 ppm letter)1, 2, 3 LpAm=50 dB (A) Ready LpAm=31 dB (A) NOTE 1Values are subject to change. See http://www.hp.com/support/ljcp4005 for current information. 2 Configuration tested: Base printer, simplex printing on A4 paper.
Environmental specifications ENWW Specification Recommended Allowed Temperature 17 to 25°C (62.
246 Appendix D Printer specifications ENWW
E ENWW Regulatory information 247
FCC regulations FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
HP Color LaserJet CP4005 Series Type Carbon monofluoride lithium battery Weight 0.8 grams Location Formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment/ productinfo/safety.
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet CP4005 Series including accessories: Q7499A-Optional 1x500 Sheet Paper Tray Regulatory Model Number2: Product Options: Toner Cartridge: BOISB-0404-00 All CB400A, CB401A, CB402A, CB403A conforms to the following Product Specificat
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP4005n, CP4005dn -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
256 Appendix E Regulatory information ENWW
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for "Bootstrap Protocol," an Internet protocol that allows a networked computer or peripheral to automatically obtain its IP configuration from a BOOTP server. CMYK An acronym for colors "cyan, magenta, yellow, and black." control panel The area on the printer that contains buttons and a display screen.
HP Jetdirect HP product for network printing. HP Web Jetadmin HP trademarked device management software that lets you manage a single printer or multiple printers using a Web browser. I/O An acronym for "input/output" and refers to computer port settings. IP address The unique number assigned to a computer device connected to a network. macro A single keystroke or command that results in a Series of actions or instructions.
ROM An acronym for "read-only memory," a type of computer memory used to store data that should not be changed. supplies Materials that the printer uses up and that must be replaced. Supply items for the HP Color LaserJet CP4005 Series printer are the four print cartridges, the transfer belt, and the fuser. TCP/IP An internet protocol (developed by the U.S. Department of Defense) that has become the global standard for communications.
260 Glossary ENWW
Index Symbols/Numerics 2-sided printing 110 A accessories ordering 229 accessory port 73 address, printer Macintosh, troubleshooting 207 alerts configuring 152 e-mail 127 auto continue 62 autocontinue black 210 automatic media sensing 81 B batteries included 250 booklets printing 113 both sides, printing on 102, 107 C canceling print job 115 cartridges recycling 249 cleaning page using 149 clearable warnings setting display time 61 clearing jams 189, 191 clock setting 128 CMYK samples printing 124 color ad
duplexing 102, 107 E e-mail alerts 127 embedded Web server checking toner level 143 description 14 ordering supplies 230 using 126 using to configure alerts 152 end-of-life disposal 250 enlarging documents 100 envelopes jams 197 loading in Tray 1 87 printing 87 environmental features 5 EPS files, troubleshooting 208 errors auto continue 62 European Union, waste disposal 251 event log printing 125 viewing 127 F FCC regulations 248 file directory page printing 125 first page blank 101 use different paper 10
retrieve job 42 system setup 48 mercury-free product 250 message types 158 messages critical 158 error 158 status 158 warning 158 mopier mode 118 multiple pages per sheet 101, 107 N n-up printing 101, 107 networks administrative tools 15 configuring 70 configuring with embedded Web server 128 default gateway 72 IP address 70 software 12 subnet mask 71 TCP/IP parameters 70 O order at supplies 63 P pages per sheet 101, 107 paper custom sizes, setting 101 document size, selecting 100 first page 101, 106 pages
recycling HP printing supplies returns and environmental program 250 reducing documents 100 registration page printing 157 regulations FCC 248 replace color supplies reporting 62 resets menu 51 resizing documents 100 restricting color printing 128, 138, 210 retrieve job menu 42 RGB samples printing 124 S safety statements AC cordset (Japan) 254 Canadian DOC 254 Japanese VCCI 254 Korean EMI 254 laser safety 254 laser safety for Finland 255 scaling documents 100 security page 127 servers configuring 127 servi
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