HP Designjet Z5200ps Photo Printer Using your printer
© 2009 Hewlett-Packard Development Company, L.P. 1st edition Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ..................................................................................................................................................... 1 Safety precautions ................................................................................................................................ 2 HP Start-up Kit .....................................................................................................................................
Access the Embedded Web Server ................................................................................................... 20 Change the language of the HP Utility ............................................................................................... 21 Change the language of the Embedded Web Server ......................................................................... 21 Password-protect the Embedded Web Server ............................................................................
Select margins options ....................................................................................................................... 47 Print with shortcuts ............................................................................................................................. 48 Print on loaded paper ......................................................................................................................... 49 Rescale a print .....................................................
Printing in grayscale .......................................................................................................... 74 Color management scenarios ............................................................................................................ 75 Print a color photo for an exhibition (Photoshop, PS driver) .............................................. 75 Print a color photo for an exhibition (Photoshop, PCL3 driver) ..........................................
10 Maintaining the printer ............................................................................................................................. 115 Check printer status ......................................................................................................................... 116 Clean the exterior of the printer ........................................................................................................ 116 Replace the cutter ..............................................
Ink marks on the back of the paper ................................................................................. 146 Vertical dotted or dashed lines on the print ...................................................................................... 146 Vertical continuous lines on the print ................................................................................................ 147 Black ink comes off when you touch the print ......................................................................
Unavailable driver features when printing from QuarkXPress .......................................................... 171 Printer alerts ..................................................................................................................................... 171 16 Front-panel error messages .................................................................................................................... 173 17 HP Customer Care ..................................................................
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ENWW Introduction ● Safety precautions ● HP Start-up Kit ● Your printer's documentation ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints Introduction 1 1
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
Introduction Use and maintenance These chapters help you carry out normal printer procedures and include the following topics.
Introduction The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 1118 mm (44 in) wide.
1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines Introduction Front view 10. Basket Rear view ENWW 1. Spindle 2. Spindle holders 3. Document holder 4.
Introduction 5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center.
Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-panel display contrast or the IP address. 7. Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. If the power key light is off the device is off. If the power key light is blinking green, the device is starting up. If the power key light is green on, the device is on.
Introduction Before requesting any internal print, make sure that paper is loaded (roll or sheet), and that the front panel displays the Ready message. The loaded paper should be at least A3 landscape—420 mm (16.53 in) wide—otherwise the print may be clipped. To print any internal print, select the Internal Prints menu icon , then select the internal print you want. The following internal prints are available.
ENWW Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Software installation 2 9
Choose which connection method to use The following methods can be used to connect your printer. Software installation Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long: 100 m (328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
TIP: If you would like to install the PostScript as well as the PCL3 printer driver, click Custom Install, select the printer from the list of detected printers and choose Custom Installation. 5. Follow the instructions on your screen to set up the printer. The configuration program looks for printers connected to your network. When the search is complete, a list of printers appears. Identify your printer by its IP address and select it from the list.
Printer sharing considerations ● The HP Utility must be installed on a computer before it can be used from that computer. ● Any other people sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting.
Open the CD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option, which will install the PCL3 (raster) printer driver. If you would like to install the PostScript driver, select Custom Installation. 6. The printer software is installed, including the printer driver and the HP Utility. 7.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network. 10. When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the CD. TCP/IP connection Software installation 1.
8. When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1) in the Printer Name column. ● If you find the right printer name, scroll sideways to see the Connection Type column, and check that it shows IP Printing. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer name with an IP Printing connection type, check the box My printer is not in the list. Click Continue.
9. In the HP Printer Setup Assistant, click Continue. 10. In the list of printers that appears, select the entry that uses the connection type USB, and click Continue. 11. The following screen displays information about your printer's installation, where the name of the printer can be modified. Make any changes you wish to make, and click Continue. 12. Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer. 13.
To delete the print queue: ● ◦ from the system preferences, select the Printing pane of the Print & Fax dialog. Select the name of the printer and click the – button. ◦ from the Print Setup utility, select the name of the printer and click the Delete icon. Under Mac OS X 10.5 or 10.6: from the system preferences, select the Print & Fax dialog. Select the name of the printer and click the – button. Software installation ● Under Mac OS X 10.
3 Personal settings 18 Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Password-protect the Embedded Web Server ● Set the date and time ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Conf
Turn the printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (the default time is determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately.
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, select the Setup menu icon , then Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. At the front panel, press the OK key and hold it down. While holding the OK key down, press the Power key and hold it down.
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 170. Change the language of the HP Utility ● Under Windows, select Tools > Set Language and select a language from the list. ● Under Mac OS, the language is changed as for any other application. In System Preferences select International and re-launch the application.
● Update the printer's firmware ● Update the paper presets If you forget the password, see Cannot access the Embedded Web Server on page 170. Set the date and time The printer's date and time settings are mainly useful in job accounting (see Request accounting data by E-mail on page 104). These settings can be changed using the Embedded Web Server or the front panel. ● In the Embedded Web Server, go to the Setup tab and select Date & Time.
Configure network settings To configure the network settings from the HP Utility for Windows, select Settings tab > Network Settings. From the HP Utility for Mac OS, select Network Settings in the Configuration group. You can view and configure the following network settings.
4 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Move the paper ● Skew check ● Maintain the paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Paper handling 24 Chapter 4 Paper handling ENWW
General advice TIP: Before starting a paper loading process, make sure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. All paper must be 280 mm (11 in) or longer. A4 and US Letter paper cannot be loaded landscape. Paper handling TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 26 2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 3.
TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stop is fitted onto the right-hand end of the spindle. 6. Put the blue paper stop onto the open end of the spindle, and push it towards the end of the roll. 7.
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place.
4. If the edge of the roll is torn (sometimes due to tape used to hold the end of the roll) or not straight, pull the paper slightly beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. 5. Insert the edge of the paper into the feeder. ENWW 6. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. 7.
8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 134. 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge of glossy or satin paper to ensure perfect quality; other paper types are not cut. 10. Look at the front panel; you may find some instructions there. 11.
3. Select Paper load. 4. Select Load roll. 5. Continue with step 8 of the easy loading procedure. Unload a roll Before unloading a roll, check whether there is paper on the roll or whether the end of the paper is no longer attached to the roll, and follow the appropriate procedure as described below. TIP: Do not touch the paper while the printer is printing, which may cause print quality defects. Unload paper key procedure with paper on the roll 1. Press the Unload paper key on the front panel. 2.
2. Select Unload paper. 3. Continue from step 2 of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll, use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer.
2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper cannot continue, with thicker sheets you feel resistance. The printer detects the sheet in three seconds. A countdown begins on the front-panel display. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks whether you are loading a roll or a cut sheet. Select Load sheet. 5.
6. If skew checking is enabled (see Skew check on page 40), the printer checks the alignment and measures the sheet. If you have disabled skew checking, you will need to align the sheet manually. NOTE: Depending on the length of the sheet, it feeds out the front of the printer. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display.
4. Select Load sheet. 5. Continue with step 5 of the easy loading procedure. Unload a single sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. TIP: Do not touch the paper while the printer is printing, which may cause print quality defects. Unload paper key procedure 1. Press the Unload paper key on the front panel. 2.
View information about the paper To view the loaded paper information, press the View loaded paper key on the front panel. You can also select the Paper menu icon and then View loaded paper.
To install a downloaded paper preset 1. After finding the right paper preset at http://www.hp.com/go/Z5200ps/paperpresets/ or at the paper manufacturer's Web site, click the Download Now button and save the paper preset (“.oms” file) on your computer. NOTE: If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware on page 121. 2.
in the Color Center, and http://www.hp.com/go/Z5200ps/paperpresets/. The available categories are: ● Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte black ink, relatively low ink limits and high carriage position. ● Photo Paper: Photo-base, relatively thick papers with a variety of finishing from matte to satin to glossy.
6. Select a paper category from the drop-down menu. The paper category determines the amount of ink used and other basic printing parameters. For more information, see the online help in the Color Center, and http://www.hp.com/go/Z5200ps/paperpresets/. The available categories are: ● Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte black ink, relatively low ink limits and high carriage position.
10. You can print an image of your choice to check for color gamut, coalescence, mottle and bronzing. If the results are not satisfactory, you can change printing properties and launch another calibration. For instance: ● For better color gamut, increase the ink limit or select a "more ink" variant of the same paper type if available. ● To reduce coalescence, decrease the ink limit or select a "less ink" variant of the same paper if available.
Setup menu icon , then Printing preferences > Paper options > Sheet load, check skew > No. You are not recommended to disable it, unless the printer has difficulty in performing the check successfully with the substrate you are using. While performing the skew check, the printer also measures the length of the sheet. If you disable the skew check, the printer does not measure the length of the sheet; instead, it estimates the length as four times the width.
Turn the automatic cutter on and off To turn the printer's paper cutter on or off: ● From the HP Utility for Windows, select the Settings tab and change the Cutter option in Printer Settings > Advanced. ● From the HP Utility for Mac OS, in the Configuration group, select Printer Settings > Configure Printer Settings and change the Cutter option in Printer Settings > Advanced.
Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Print on loaded paper ● Rescale a print ● Preview a print ● Print a draft ● High-quality printing ● Print 16-bit color images ● Print in gray shades ● Print with no margins ● Rotate an image ● Print with crop lines ● Print on sheet paper ● Use paper economically ● Nest jobs to save roll paper ● Use ink economically Printing 5 ENWW 43
Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your HP Designjet printer, the printer driver is invoked to send your job to the printer.
Printing stored jobs When you print a file with the Embedded Web Server, you can mark the job to be stored permanently in the printer. If you select Stored jobs in printer in the Main tab of the Embedded Web Server, you will see a list of the stored jobs.
You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS Print dialog (PCL3 driver): go to the Paper/Quality panel and look at the Quality Options section.
NOTE: If you have disabled skew checking, the paper length is estimated as four times the width. TIP: If your document is 330 × 483 mm (13 × 19 in), designed to fit on sheet paper of the same size, select the document size Super B/A3.
● In the Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): select the Margins/Layout panel. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Paper > Layout/Margins. You will then see at least some of the following options. NOTE: Under Mac OS, the available margins options depend on the paper size selected in the Page Setup dialog. For instance, for borderless printing you must select a paper size name that includes the words “no margins”. ● Standard.
The driver options are now adjusted to suit your job. You can either print immediately, or examine the settings to check that you agree with them. If you like, you can select a shortcut and then change some of its settings manually. TIP: Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc. The Factory Defaults shortcut contains the printer's default settings. When you click it, it sets all options to their default values.
You can rescale an image in the following ways: ● In the Windows driver dialog: go to the Features tab and look at the Resizing Options section. ◦ The Print document on option adjusts the image size to the paper size you have selected. For example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size.
● To preview a print under Mac OS, you have the following options: ◦ Use your application's print preview option. ◦ Click the Preview button at the bottom of the Print dialog box. This is the basic print preview provided by Mac OS. ◦ If you are using the PostScript driver, check the Show print preview option, which you can find in the driver's Printing dialog, in the Finishing panel.
● In the Mac OS X 10.4 Print dialog (PostScript driver): go to the Image Quality panel and move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): go to the Paper/Quality panel and move the print-quality slider to the extreme left ('Speed'). ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Standard options > Speed.
If you have printhead problems If your printheads have an excessive number of clogged nozzles (which may cause banding or white streaks on your prints), print quality can be improved by selecting the More Passes option. ● In the driver dialog (Mac OS Print dialog): select custom instead of standard print-quality options, then check the More Passes box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Best, and More passes to Yes.
Print with no margins Printing with no margins (to the edges of the paper) is known as borderless printing. In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the paper is absorbed by the sponge situated in the platen. NOTE: If you wish to print with no margins, you must ensure that your image will fill the page. If your image is smaller than the page, it will not be automatically stretched.
You may wish to rotate your images by 90 degrees in order to save paper, like this: You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees. ● In the Mac OS Print dialog (PCL3 driver): select the HP Print Preview and then Rotate by 90 degrees. ● In the Mac OS Print dialog (PostScript driver): go to the Finishing panel and select Rotate by 90 degrees.
Autorotate With some printer drivers, you can also select the Autorotate option, which will automatically rotate by 90 degrees any oversized portrait images in order to save paper. Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines automatically with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Enable crop lines.
● ◦ In the Mac OS Print dialog (PostScript driver): select the Finishing panel, then Remove Top/Bottom Blank Areas and/or Rotate by 90 degrees. ◦ On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Remove top/bottom blank areas and/or Rotate. If you check the print preview on your computer before printing, you can sometimes avoid wasting paper on prints containing obvious mistakes. See Preview a print on page 50.
● The Margins setting must be the same for all pages. ● The Mirror Image setting must be the same for all pages. ● The Rendering Intent must be the same for all pages. ● The Cutter setting must be the same for all pages. ● The color adjustment settings must be the same for all pages. See Color adjustment options on page 73. ● Pages must be all color, or all grayscale: not some in color and some in grayscale.
ENWW Color management 6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Perform black point compensation ● Set the rendering intent ● Printer emulation ● HP Professional PANTONE Emulation ● Color adjustment options ● Color management scenarios 59
Color management What is color? We see the world around us as steeped in color, where color is in the first instance simply an aspect of how we experience our environment. Color is therefore subjective. Upon further inspection we find that our color experiences are closely related to brain activity that is triggered by signals sent to it by our eyes.
Color management To control the output of color imaging devices, the following color spaces are normally used: ● RGB (Red, Green and Blue) is the color space typically used for additive devices. A color is represented as a combination of specific quantities of red, green and blue colorants and all such combinations address the range of colors (color gamut) of the chosen device.
Color management 1. All colors 2. Computer monitor gamut 3. CMYK press gamut Finally, there are some color spaces that are not device-dependent, but instead represent how a viewer sees colors, such as CIE Lab or CIECAM02 defined by the CIE (Commission Internationale de l’Éclairage). The advantage of these spaces is that, unlike CMYK or RGB, if two objects have the same CIE Lab values then they will look the same when viewed under the same conditions.
Color management ● CMS: CMS stands for Color Management System. It is the application that converts the color information stored in the input image, which has the color space defined by a source profile, into an output image that has the color space specified by a destination profile. There are many different CMSs on the market: there are CMSs in applications, in operating systems and in printing software provided by printer manufacturers (in our case the HP Designjet Z5200ps internal RIP).
Color management generate an RGB ICC profile, describing its color behavior for the paper that was loaded at the time of measuring.
Color management A summary of the color management process To get the accurate and consistent colors that you want, you should follow these steps for each paper type that you use. 1. If your paper type is not already known to the printer, add it to the printer's list of known papers. See To create your own paper preset on page 37. Typical users may add a few custom paper types every year. 2. Color-calibrate the paper type, for consistent colors.
Color management Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers situated in different geographical locations.
Color management The calibration process is fully automatic and can be performed unattended after you have loaded paper of the type you wish to calibrate—which should be A4, Letter or any larger size. The process takes about 8–10 minutes and consists of the following steps. 1. A calibration test chart is printed, which contains patches of each ink used in your printer. 2. The chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time to stabilize. 3.
Color management In order to print accurate colors, it is necessary to convert the color values in your files to the color values that will produce the correct colors from your printer, your inks and your paper. An ICC color profile is a description of a printer, ink and paper combination that contains all the information needed for these color conversions.
Color management NOTE: Chart measurement may not be successful if you load the chart as a single sheet with skew checking disabled. 4. From the measurements made by the spectrophotometer, the printer calculates the ICC profile for your printer, inks and paper type. 5. The new ICC profile is stored in the correct system folder on your computer, where your application programs can find it. The profile is also stored in the printer, so that other computers connected to the same printer can copy it.
Color management ColorSync can be selected under Mac OS X 10.4 from the Color Options panel, then select Use Embedded (ICC/ColorSync) from the Source Profile drop-down list. Under Mac OS X 10.5 and 10.6, ColorSync can be selected from the Color Matching panel. You are recommended to consult the Knowledge Center at http://www.hp.com/go/Z5200ps/ knowledgecenter/ to see how to use the color management options of your particular application.
Color management preserving shadows when the black point of the source space is darker than that of the destination space. This option is allowed only when the relative colorimetric rendering intent is selected (see Set the rendering intent on page 71). Black point compensation can be specified in the following ways: ● ● On the Embedded Web Server's Submit Job page: select Color > Black point compensation.
Color management HP Professional PANTONE Emulation When you use a named PANTONE color in an image, your application will normally send to the printer a CMYK or RGB approximation to that color. But the application does not take the printer or the paper type into account, it merely produces a generic approximation of the PANTONE color, which will look different on different printers and on different papers.
Color management Color adjustment options The aim of color management is to print accurate colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual color adjustments.
Color management ● In the Mac OS X 10.4 Print dialog (PostScript driver): select the Color Options panel, then Lightness and Hue. ● In the Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): select the Color Options panel, select Color from the Mode list, then press the Adjust button. Under either operating system, you will then be able to make adjustments using a lightness slider and three color sliders. ● The lightness slider simply makes the whole print lighter or darker.
Color management ● The lightness slider simply makes the whole print lighter or darker. This slider is available under Windows in the same window as the other grayscale controls; it is available under Mac OS by selecting Lightness and Hue. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively.
Color management 4. 76 ● Missing Profiles: check Ask When Opening. ● Conversion Options > Intent: select Perceptual. ● Click OK. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile.
Color management 5. From the File menu, select Print with Preview. ● Select Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size you need. ● Make sure that More Options are displayed. ● Select the Color Management tab. ● ◦ Print: select Document.
Color management 3. 4. 78 From the Edit menu, select Color Settings. ● Make sure that More Options are displayed. ● Color Management Policies: select Preserve Embedded Profiles. ● Profile Mismatches: check Ask When Opening and Ask When Pasting. ● Missing Profiles: check Ask When Opening. ● Conversion Options > Intent: select Perceptual. ● Click OK. From the File menu, select Open to open the image.
From the File menu, select Print with Preview. ● ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. Set the Position and the Scaled Print Size you need. ● Make sure that More Options are displayed. ● Select the Color Management tab. ◦ Print: select Document.
Color management Print a black-and-white photo for an exhibition (Photoshop, PS driver) This example uses Adobe Photoshop CS4 under Windows, with the PostScript driver. The color management is done by the printer's internal PostScript RIP. NOTE: Application-managed colors could be used in this example, exactly as in the previous example. However, printer-managed colors will be used this time, in order to illustrate both methods of color management.
5. Color management 4. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, try assigning it to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK.
Color management 6. From the File menu, select Print with Preview. ● Select Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size you need. ● Make sure that More Options are displayed. ● Select the Color Management tab. ● ◦ Print: select Document.
Color management conversion will take place in the printer. If you want to convert a color image to black-and-white in Photoshop CS4, you have to go through the optional step 5. 1. ENWW Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated with the printer and the print-quality level that you intend to use. See Color calibration on page 66. ● For a correct preview of the printed image, the monitor should also be profiled. 2.
Color management 4. 5. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, try assigning it to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK.
Color management 6. From the File menu, select Print with Preview. ● Select Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size you need. ● Make sure that More Options are displayed. ● Select the Color Management tab. ● ◦ Print: select Document.
Color management 86 3. If you haven't already created a project for this album, go to the File menu and select New Project, then name the project. Select the new project in the projects menu (on the left), then go to the File menu and select Import > Folders into a Project. 4. Select the images you want to use, then go to the File menu and select New From Selection > Book. ● Theme list: select a theme in the list to see a preview of its design on the right.
8. ENWW Color management 7. Print your book, using the Print button in the Book Layout Editor. ● Presets Name list: select your book preset. ● Select Copies and Pages to print. ● Paper Size: select the paper size on which you want to print the job. ● Orientation: select the orientation of your image on the paper. ● ColorSync Profile: select the correct color profile for the printer and paper that you will use. ● Select Black Point Compensation.
Color management ● ● Select Color Options from the drop-down menu. ◦ Select Color mode. ◦ Select Application color management. Click Print. Print a digital album (Aperture, PCL3 driver) This example uses Apple Aperture under Mac OS, with the PCL3 driver. The color management is done by Aperture. 1. 88 Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use.
If you like, change the page layout and customize it. You can add photo and text boxes, modify the box positions and the text styles. 6. You can let Aperture place your images into the book automatically (select Autoflow Unplaced Images from the Book Actions menu ), or you can place them manually by drag and drop. Furthermore: 7. ENWW ● You can scale, crop and pan the image. ● You can set an image as page background and apply wash. Color management 5.
Color management ● 8. Click the Printer Settings button. ● Printer: select the printer (for example, HP Designjet Z5200ps Photo). ● Select Paper/Quality from the drop-down menu. ● ● 90 Gamma: Because computer displays are illuminated, images displayed on computers tend to look more luminous than when printed. Increasing the Gamma from the default of 1.0 can compensate for this. Usually, a setting 1.1 to 1.2 is adequate.
Color management Proof the output on the monitor (InDesign, PS driver) This example uses Adobe InDesign CS2 under Mac OS, with the PostScript driver. Color management is done by the printer. 1. ENWW Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use. See Color calibration on page 66 and Color profiling on page 67.
Color management 6. From the File menu, select Document Setup and check that all settings are correct for your document. 7. From the View menu, select Display Performance > High Quality Display. 8. From the View menu, select Proof Setup > Custom. 9. ● Profile: select the profile of the output device you want to proof. A printer profile generally depends on the printer model and paper type.
● Color management ◦ Select Printer color management. Click Print. 11. Check the Adobe InDesign Print settings. ● ● Setup (left-hand menu): ◦ Paper Size: select Defined By Driver. ◦ Options: select whatever scaling option you need. Output (left-hand menu): ◦ ● ● Color: select Composite RGB. Color Management (left-hand menu): ◦ Print: select Document. ◦ Options > Color handling: select PostScript® Printer Determines Color. Click Print.
Color management 5. 6. 94 ● Pictures > Rendering Intent: select Perceptual. ● Check Color Manage RGB Sources to RGB Destinations. Select the CMYK tab. ● Solid Colors > Profile: select Europe ISO Coated FOGRA27 in Europe, U.S. Web Coated (SWOP) v2 in the USA or Japan Standard v2 in Japan. ● Solid Colors > Rendering Intent: select Relative Colorimetric. ● Pictures > Profile: select Europe ISO Coated FOGRA27 in Europe, U.S. Web Coated (SWOP) v2 in the USA or Japan Standard v2 in Japan.
7. Output Options > Profile: select Europe ISO Coated FOGRA27. ● Click OK. Color management ● From the Edit menu, select Preferences > Color Manager (in the left-hand menu under Print Layout). ● Check the Black Point Compensation check box. ● Source Options > Source Setup: select your custom Source Setup. ● Soft Proofing > Proof Output: select your custom Output Setup. ● Soft Proofing > Rendering Intent: select Relative Colorimetric. ● Click OK. 8.
Color management ◦ Color Options > Setup: select your custom Output Setup. ◦ Orientation: select the orientation of your document on the paper. ◦ Click OK. 11. Press the Printer button to change the printer driver settings. 96 ● Select Paper/Quality from the drop-down menu, then select the Paper Type that is currently loaded into the printer (or Any). Also, select Standard quality options and drag the slider to Quality. ● Select Color Options from the drop-down menu. ◦ Select Color mode.
ENWW Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages Job queue 7 97
Embedded Web Server job queue page You can manage your printer's job queue from the HP Utility, see Access the HP Utility on page 20, or the printer's Embedded Web Server, see Access the Embedded Web Server on page 20. The job queue page shows all jobs that are available in the printer job queue. It includes jobs that are being received, parsed, rendered, printed and already printed. The following information is displayed for each job: Job queue ● Preview: Click the icon to see the job preview.
Job preview is available once the job is processed. To access the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
The job currently being printed has a pointing hand icon, jobs already printed have a check mark, canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning. Prioritize a job in the queue To make any job in the queue the next one to be printed, select it and choose Reprint (in the Embedded Web Server) or Move to front (in the front panel). If nesting is turned on, the prioritized job may still be nested with others.
● Waiting for nest: the printer is set up with nesting on and is waiting for other jobs in order to complete the nest and proceed with printing ● On hold: the job was sent with the on hold for preview option and is on hold TIP: Do not send a job for preview with more than 64 pages. ● On hold for paper: the job can't be printed because paper is not loaded in the printer.
8 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Request accounting data by E-mail Printer usage 102 Chapter 8 Retrieving printer usage information ENWW
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 103. ● View ink and paper usage for each of your recent jobs by using the HP Utility or the front panel, see Check ink and paper usage for a job on page 103. If the HP Utility is not available, see Access the HP Utility on page 20. ● Request accounting data by E-mail.
Printer statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 20. 2. Go to the Main tab and select Accounting. Request accounting data by E-mail Printer usage 1. Ensure that the printer's date and time have been set correctly. See Set the date and time on page 22. 2. In the Embedded Web Server's Setup tab, select E-mail server.
Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead Ink and printheads 9 ENWW 105
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. You can purchase 130 ml and 300 ml ink cartridges for your printer, see Accessories on page 123. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 183). Avoid touching pins, leads and circuitry.
CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 1. From the front panel, select the Ink menu icon 2. Open the ink cartridge cover completely. Magenta and yellow are in the left side, while light magenta, light cyan, photo black, light gray, matte black and cyan are in the right side. 3. Grip the cartridge you wish to remove. Ink and printheads , then Replace ink cartridges.
4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge Ink and printheads 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color.
4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel. About the printheads The printheads are connected to the ink cartridges and jet ink onto the paper.
NOTE: If the warranty status is See warranty note, this indicates that non-HP ink is being used. Printer service or repairs required as a result of using "non-HP" ink are not covered under warranty. See the Legal Information document for detailed warranty implications. Remove a printhead CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: Printhead replacement must be performed with the printer powered on. 1.
ENWW Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the carriage lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. Ink and printheads 5.
9. Using the blue handle, use steady force to disengage the printhead. 10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Ink and printheads Insert a printhead 1. If the printhead is new, shake the printhead vigorously before removing the protective caps. 2. Remove the orange protective caps by pulling them down. 3.
4. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 5. Push down as indicated by the arrow shown below. 6. ENWW Insert any other printheads, that need to be installed, with the same procedure, then close the carriage lid.
7. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 8. Lower the handle to rest on the carriage lid. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 9. Close the window. Ink and printheads 10.
10 Maintaining the printer Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits Printer maintenance ● ENWW 115
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility, and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Printer maintenance 4.
7. Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within its housing to check that it moves freely.
10. Slide the new cutter into position on the cutter rail. The two wheels on the bottom of the cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check that the cutter runs smoothly up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. Printer maintenance 11.
12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed. Look at the front panel and follow its instructions if there is any problem. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required.
5. Before transporting the printer, secure the rear tray in the closed position with tape. Otherwise, the tray could open and perhaps break and fall out of the printer. If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable.
If you experience very slow progress while uploading the firmware file to the printer, the reason could be that you are using a proxy server. In that case, try bypassing the proxy server and accessing the Embedded Web Server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
● ENWW Accessories 11 Accessories How to order supplies and accessories 123
Accessories How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/Z5200ps/supplies/ or http://www.hp.com/go/Z5200ps/accessories/ on the Web. ● Contact your local dealer. The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Printhead Part number HP 70 Matte Black & Cyan Printhead C9404A HP 70 Light Magenta & Light Cyan Printhead C9405A HP 70 Magenta & Yellow Printhead C9406A HP 70 Photo Black & Light Gray Printhead C9407A Accessories Table 11-2 Printheads Order paper HP currently provides the following paper types for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.hp.com/go/Z5200ps/supplies/.
Table 11-3 Roll paper (continued) Accessories Paper type g/m² Length Width Part numbers Coated Paper 90 45.7 m (150 ft) 420 mm (16.54 in) Q1443A (J) 594 mm (23.39 in) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.11 in) Q1441A (EJ) 914 mm (36 in) C6020B 1067 mm (42 in) C6567B 91.4 m (300 ft) 914 mm (36 in) C6980A Inkjet Coated Paper 90 45.7 m (150 ft) 457 mm (18 in) Q7897A (ELN) Universal Coated Paper 95 45.
Paper type g/m² Length Width Part numbers Clear Film 174 22.9 m (75 ft) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B Matte Film 160 38.1 m (125 ft) High Gloss Polyester Film White Matte Polyester Film 167 15.2 m (50 ft) 914 mm (36 in) Q1736A (AEN) 300 15.2 m (50 ft) 610 mm (24 in) Q8759A 1118 mm (44 in) Q8840A 15.2 m (50 ft) 457 mm (18 in) Q7990A 22.9 m (75 ft) 610 mm (24 in) Q7991A 30.
Table 11-3 Roll paper (continued) Accessories Paper type g/m² Length Width Part numbers Professional Semi-gloss Contract Proofing Paper 235 30.
Paper type g/m² Length Width Part numbers Paper-backed Satin Fabric Silk 63.5 30.5 m (100 ft) 914 mm (36 in) Q1748A (EN) (with backing) 160 10.
Table 11-4 Sheet paper Accessories Paper type g/m² Length Width Part numbers 90 610 mm (24 in) 457 mm (18 in) Q1961A (AJEN) 914 mm (36 in) 610 mm (24 in) Q1962A (AJEN) Bond and Coated Paper Inkjet Coated Paper Photographic Paper Professional Satin Photo Paper 300 483 mm (19 in) 330 mm (13 in) Q8839A Matte Photo Paper 196 483 mm (19 in) 330 mm (13 in) Q5492A Professional High-gloss Contract Proofing Paper 200 483 mm (19 in) 330 mm (13 in) Q8662A (EN) Professional Semi-gloss Cont
ENWW Download from Serif PosterPro http://www.hp.com/go/PosterDesignerPro/ HP Designjet accounting tool http://www.hp.
12 Troubleshooting paper issues Paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance 132 Chapter 12 Troubleshoo
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer; you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. The printer automatically attempts to straighten the sheet. ● Preferably avoid using hand-cut sheets; if you need to use them, disable skew checking when loading them. See Skew check on page 40.
To work with a paper not in the driver, you can add new paper type to your driver, see To create your own paper preset on page 37. Adding your paper type to the driver is recommended as it allows you to store custom parameters, such as a profile, for your paper. ● Bond and Coated Paper: Fiber-based, thin papers with a matte surface. These papers use matte black ink relatively low ink limits and high carriage position.
The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. Paper issues 1.
Lift the blue lever as far up as it goes. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. 7. ENWW Carefully remove all small pieces of paper. The paper has jammed 137 Paper issues 4.
Paper issues 8. Lower the blue lever. 9. Close transparent window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet. See Load a roll into the printer on page 27 or Load a single sheet on page 32. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open.
The paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 41. You can disable the cutter, see Turn the automatic cutter on and off on page 42. The cutter does not cut well By default the printer is set to cut the paper automatically after the drying time has been completed. If the cutter is turned off, the Form feed and cut key only advances the paper.
You can check the paper advance calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following. Paper issues ● DEFAULT: This status appears when loading an HP paper. HP papers in the Front Panel have been optimized by default and unless you experience print-quality problems in your printed image such as banding or graininess it is not recommended to recalibrate the paper advance.
ENWW ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Vertical dotted or dashed lines on the print ● Vertical continuous lines on the print ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected ● Bronzing ● Horizontal lines a
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give troublefree performance and best-quality prints. For details of recommended papers, see Order paper on page 125. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 43).
The whole image is blurry or grainy Print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 43). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super Heavyweight Plus Matte Paper or thicker Digital Fine Art papers. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: Print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2.
First check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. ● Using the HP Utility for Windows, select Color Center > Paper Preset Management > Change Printing Properties. ● Using the HP Utility for Mac OS, select HP Color Center > Paper Preset Management. Select button and select Change Printing Properties from the the paper type, then press the popup menu.
Edges of objects are darker than expected If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and make sure that the More Passes and Maximum Detail options are turned off. See Printing on page 43.
White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. If the colors of your print do not match your expectations, try the following: 1.
Color accuracy using EPS or PDF images in page layout applications Page layout applications such as Adobe InDesign and QuarkXPress do not support color management of EPS, PDF or grayscale files. If you have to use such files, try to ensure that the EPS, PDF or grayscale images are already in the same color space that you intend to use later on in Adobe InDesign or QuarkXPress.
There is another possible explanation for a clipped image. Some applications, such as Adobe Photoshop, Adobe Illustrator and CorelDRAW, use an internal 16-bit coordinate system which means that they cannot handle an image of more than 32,768 pixels. NOTE: An image 32,768 pixels long would print at a length of 1.39 m (54.61 in) if you select Best or Quality in the driver, 2.78 m (109.23 in) if you select Fast, Normal or Speed in the driver.
Lines are too thick, too thin or missing Print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 43). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and try turning on the Maximum detail option.
Lines print double or in the wrong colors ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. Print-quality issues This problem can have various visible symptoms: To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 110 and Insert a printhead on page 112. 2. Align the printheads. See Align the printheads on page 164.
1. Check that you are using appropriate print-quality settings. See Printing on page 43. 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 110 and Insert a printhead on page 112. 3. Align the printheads. See Align the printheads on page 164. Lines are blurred Print-quality issues Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1.
The Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems. It helps you to check the performance of the printheads that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2.
If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles. Here is an example of a light gray printhead in a good state: Print-quality issues And here is an example of the same printhead in a bad state: Corrective action 1.
4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies you when this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 161. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 105), or contact HP Support (see Contact HP Support on page 177).
14 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages Ink system issues 158 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
The front-panel display recommends reseating or replacing a printhead 1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains, continue with the next step. 3. Remove the printhead, see Remove a printhead on page 110. 4. Clean the electrical connections on the backside of the printhead with a lint-free cloth.
First, remove the printhead, see Remove a printhead on page 110, and then use a lint-free cloth to clean the bottom of the printhead until the residue is removed. Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces, block the sensor print-quality is affected.
To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. Ink system issues 2.
With a dry lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Ink system issues 6.
Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced. In cases where the paper has jammed, you have used a custom paper, or are experiencing problems with color accuracy, see Color management on page 59; you may need to align the printheads.
Image Quality Maintenance menu procedure 1. Load the paper you wish to use, see Paper handling on page 24. You can use a roll or cut sheet, however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended for the best results; plain, bond and thin coated papers provide acceptable but marginal results. NOTE: If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the printer. Do not use transparent or semi-transparent paper to align the printheads. 2.
● Test printhead separately: You are recommended to test the printheads individually to find the failing printhead. Remove all the printheads and insert them alone one by one, closing the latch and the carriage lid after every insertion. The front-panel display indicates the failing one showing the reseat or replace message. ● Reseat: You are recommended to remove the printhead and then reinsert it.
15 Troubleshooting general printer issues The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system check ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXPress ● Printer alerts General printer issues ● ENWW 167
The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, etc.).
Cannot access the Embedded Web Server Have you set a password for the Embedded Web Server, and then forgotten the password? If so, go to the front panel and select the Setup menu icon , then Front panel options > Resets > Reset EWS password. Otherwise, please continue reading this section. If you have not done so already, please read Access the Embedded Web Server on page 20. NOTE: If you connect directly to your printer with a USB cable, use the HP Utility. 1.
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. However, it can take up to 40 under some conditions, for example, when the printer has not been used for a long period of time and requires more time to prepare the printheads. No output when printing from Microsoft Visio 2003 For more information about problems when printing large images—more than 3.
◦ Print-quality and general troubleshooting links ◦ Firmware update notices ◦ Maintenance tools, like color calibration ◦ Access to the job queue, job accounting and printer usage information ◦ Access to some printer settings as well as the network settings. By default alerts are only displayed when you are printing and there are printing problems. For example: cartridge low or out of ink or printer out of paper.
Front-panel errors 16 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 177. Table 16-1 Text messages ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge.
Front-panel errors Table 16-1 Text messages (continued) Message Recommendation Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and printheads on page 105. Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink cartridges and printheads on page 105. Update: failed. Invalid file Make sure that you have selected the correct firmware update file. Then try again to perform the update.
ENWW ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support HP Customer Care 17 HP Customer Care 175
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/. HP Installation This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ lookuptool/.
● If you have installed third-party software drivers and RIPs, see their documentation.
18 Printer specifications Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Specifications ● ENWW 179
Functional specifications Table 18-1 HP 70 ink supplies Printheads Two inks in each printhead: magenta and yellow, light magenta and light cyan, photo black and light gray, matte black and cyan Ink cartridges Cartridges containing 130 ml or 300 ml of ink: magenta, yellow, light magenta, light cyan, photo black, light gray, matte black, cyan Table 18-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 1118 mm (44 in) Roll length 91.4 mm (300 ft) Sheet width 210 mm (8.
Table 18-5 Mechanical accuracy ±0.2% of the specified vector length or ±0.3 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed. Table 18-6 Graphic languages supported HP Designjet Z5200ps Photo Printer HP-PCL3 GUI, CALS/G4, PostScript, PDF, TIFF, JPEG Table 18-7 Operating systems supported Apple Mac OS X 10.
Environmental specifications Table 18-11 Printer environmental specifications Temperature range Humidity range Operating for optimal print-quality 22 to 26°C (72 to 79°F) 30 to 60% Operating for standard printing 15 to 35°C (59 to 95°F) 20 to 80% Printer without consumables 5 to 40°C (41 to 104°F) Non-operating packed consumables and printer: -40 to 60°C (-40 to 140°F) Acoustic specifications Printer acoustic specifications (declared according to ISO 9296).
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking, not supported by this printer. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address A unique identifier that identifies a particular node on a TCP/IP network. It consists of four integers separated by dots. Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local area network.
Index Symbols/Numerics 16-bit color images 53 A accessories order 130 accounting 103 accounting data by E-mail 22 acoustic specifications 182 alerts 101 B banding problems 139 basket output problems 138 battery change 122 black and white 53 black point compensation blurred lines 154 buzzer on/off 22 70 C calibration color 39 change printing properties 36 clean the platen 146 clean the printer 116 clipped at bottom 150 clipped image 150 color adjustment options 58 calibration 39 inaccurate 149 printer emu
select paper size 46 select paper type 135 select rendering intent 71 select units 22 select wait time 58 sleep mode wait time 22 unload paper 31, 35 view configuration 12 view connectivity information 169, 170 view loaded paper 36 view printer information 178 functional specifications 134 G graininess 144 graphic languages 181 gray shades 53 H hard disk specification 181 HP Care Packs 176 HP Customer Care 176 HP Installation 177 HP Proactive Support 122 HP Start-up Kit 176 HP Start-up Kit CD 2 HP Support 2
black ink comes off 147 blurred lines 154 bottom of print 148 bronzing 148 discontinuous lines 153 edges darker than expected 148 edges stepped or not sharp 147 general 142 graininess 144 horizontal lines 143 ink marks 145 line thickness 152 misaligned colors 153 paper not flat 144 scratching 36 scuffing 36 stepped lines 152 vertical continuous lines 147 vertical dotted lines 146 vertical lines of different colors 148 white spots 149 wizard 142 printer does not print 168 printer software Mac OS uninstall 16
