HP DesignJet T120 and T520 Printer series - Warranty statement

Cosmetic damage, including but not limited to scratches or fingerprints, is not covered by HP’s
Limited Warranty.
Routine printer maintenance operations in the HP Printer, such as cleaning and preventive
maintenance services (including parts contained in any preventive maintenance kit and HP service
engineer visits), are not covered by HP’s Limited Warranty.
6.
For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead
or ink cartridge) does not affect either HP’s Limited Warranty to you or any HP support contract
with you. However, if printer failure or damage is attributable to the use of a non-HP consumable
product, HP will charge its standard time and materials charges to service the printer for the
particular failure or damage.
7. If HP or an HP authorized service provider receives, during the applicable warranty period, notice
of a defect in any product covered by this HP Limited Warranty, HP shall, at its option, either
repair or replace the product which proves to be defective.
8.
Customer self-repair warranty service. HP products are designed with many Customer
Self-Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing
defective parts replacement. If, during the diagnosis period, HP identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts:
a. Parts for which customer self-repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
b. Parts for which customer self-repair is optional.
These parts are also designed for Customer Self-Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service
designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and a
technician will help you over the phone. HP specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to HP. In cases where it is required to return
the defective part to HP, you must ship the defective part back to HP within a defined period of
time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in
HP billing you for the replacement. With a customer self-repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used.
9.
Should HP elect to replace or repair the defective product or part onsite, such products will be
serviced at the end-user customer's facility at no charge only within designated local service travel
areas. Outside designated local service travel areas, warranty services will be performed at the
end-user customer's facility only upon prior agreement; you may be required to pay travel
expenses and other applicable expenses for such services. Contact your local HP authorized
service provider for details on local travel areas.
2
HP Limited Warranty
ENWW
5.
HP’s limited warranty is void in the event the printer is attached to an aftermarket apparatus or
system that modifies the printer’s functionality such as a continuous ink system.