HP DesignJet T900 and T1500 Printer Series User guide
© Copyright 2015 HP Development Company, L.P. 2 Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Safety precautions ................................................................................................................................................. 2 HP Start-Up Kit ..................................................................................................................................................
Network configuration ................................................................................................................................. 27 Introduction ......................................................................................................................................................... 28 Verify correct operation .......................................................................................................................................
Feed and cut the paper ........................................................................................................................................ 57 7 Working with two rolls (T1500 Series) ........................................................................................................... 58 The uses of a multiroll printer .............................................................................................................................
Check usage statistics for a job ......................................................................................................................... 112 Request accounting data by email .................................................................................................................... 113 14 Handling ink cartridges and printhead ....................................................................................................... 115 About the ink cartridges .........................
18 Troubleshooting print-quality issues ........................................................................................................ 144 General advice ................................................................................................................................................... 146 Print-quality troubleshooting wizard ............................................................................................................... 146 Recalibrate the paper advance .............
Communication failures between computer and printer .................................................................................. 168 Cannot access the HP Utility .............................................................................................................................. 169 Cannot access the Embedded Web Server ........................................................................................................ 169 Cannot connect to the Internet ...................................
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Mobile printing and Web Services ● Enable email printing ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures other than as described in this document, because doing so may result in death, serious personal injuries, or fire. Mains connection ● Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet with multiple devices. Doing so can cause a fire or an electric shock hazard. ● Ensure that the printer is well grounded.
● The printer has been dropped ● The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation. Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center on page 176). Introduction This chapter provides a brief introduction to the printer and its documentation for new users.
Accessories, support and specifications These chapters, Supplies and accessories on page 131, HP Customer Care on page 175 and Printer specifications on page 179, contain reference information, including customer care, the printer specifications and part numbers for paper types, ink supplies and accessories. Glossary The Glossary on page 184 contains definitions of printing and HP terms used in this documentation.
The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide.
The printer’s main components The following front and rear views of the printer illustrate the main components. Front view 6 1. Window 2. Printhead 3. Stacker 4. Front panel 5. Ink cartridges 6. Basket 7. Lower roll cover (T1500 series) 8.
Rear view 1. Power switch 2.
1. Gigabit Ethernet port, to connect to a network 2. Diagnostic LEDs, to be used by service engineers 3. Hi-Speed USB host port, intended for connecting a USB flash drive The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to six fixed icons at different times. Normally they are not all displayed at the same time. Left and right fixed icons ● Press ● Press to view help about the current screen. ● Press to go to the previous item. ● Press to go to the next item. ● Press screen. ● Press to cancel the current process. ● Press to view the printer's email. to return to the home screen.
Information screen To reach the information screen, press on the home screen. Information screen dynamic icons ● Press for information about the paper status. ● Press for information about the ink cartridge status. ● Press for information about the printhead status. ● Press for information about the network status. ● Press for a list of alerts. ● Press for information about the printer. ● Press to view and change printer settings.
◦ Manage the printer from a remote computer (the Embedded Web Server is recommended for this purpose) ◦ View the status of the ink cartridges, the printhead, and the paper ◦ Update the printer's firmware, see Update the firmware on page 128 ◦ Perform calibrations and troubleshooting ◦ Submit print jobs ◦ Manage the job queue, see Job queue management (T920 PS, T930, T930 PS and T1500 Series) on page 78 ◦ View job accounting information, see Retrieving printer usage information on page 111 ◦ C
Congratulations, you now have completed Web Services setup. HP ePrint is ready to use. For the latest information, support, and terms of use of HP Connected see http://www.hpconnected.com. You can also benefit from automatic firmware updates after following this setup. Turn the printer on and off If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use the Power key on the front panel.
● ENWW ◦ Usage report shows estimates of the total number of prints, number of prints by paper type, number of prints by print-quality option, and total amount of ink used per color (the accuracy of these estimates is not guaranteed) (T930, T930 PS and T1500 series only) ◦ HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette ◦ PostScript font list shows PostScript fonts available (PostScript printers only) Service information prints ◦ Print current inform
2 14 Installing the software ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Uninstall the printer software (Mac OS X) Chapter 2 Installing the software ENWW
Connect the printer to your network The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes. Once the printer has a working network configuration, you can check its network address from the front , then .
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document discusses how name resolution plays a fundamental role in Dual-Stack transition methods.
Uninstall the printer software (Windows) 1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD. 2. Navigate to the Software Installation button and press it. 3. Press the Install Software button, and follow the instructions on your screen to uninstall the printer software.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD. Uninstall the printer software (Mac OS X) 1. Insert the HP Start-up Kit DVD into your DVD drive. 2. Open the DVD icon on your desktop. 3. Open the Mac OS X HP DesignJet Uninstaller, and follow the instructions on your screen to uninstall the printer software.. To delete the print queue, select the Print & Fax dialog from the system preferences.
3 ENWW Setting up the printer ● Introduction ● Set up Web Services ● Web Services manual configuration ● Paper suitability options ● Turn nesting on and off (T930, T930 PS and T1500 Series) ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID (T930, T930 PS and T1500 series) ● Set Windows driver preferences 19
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Set up Web Services Your printer can connect to the Internet to benefit from various Web Services (see also Mobile printing and Web Services on page 11): ● Automatic firmware updates ● Use HP ePrint to print by email To set up your printer for Web Services, please follow these steps, explained in more detail below: 1. 2.
● Proxy > Proxy authentication: Enable or disable authentication. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 169. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates. NOTE: If an administrator password has been set, it will be required to change these settings.
Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
● In the HP DesignJet Utility for Windows: from the Admin tab, select Printer settings > Job Management > Nest. ● In the HP Utility for Mac OS X: select Configuration > Printer Settings > Configure Printer Settings > Job Management > Nest. ● In the Embedded Web Server: select Setup > Printer settings > Job management > Nest. ● Using the front panel: press , then , then Setup > Job management > Nest options > Nesting.
You must also ensure that the e-mail server has been configured. To configure the e-mail server using the Embedded Web Server, select Setup > E-mail server, and fill in the following fields: ● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all e-mail messages from the printer. If the mail server requires authentication, e-mail notifications will not work.
me when alert appears” box (as below), the alerts will be available in the HP Printer Monitor, but will not pop up in the Dock screen. Control access to the printer Front-panel security settings From the front panel, you can press , then , then Security, to control some of the features of the printer. ● USB drive: Enable or disable the use of a USB flash drive. ● Firmware update from USB: Enable or disable firmware updates from a USB flash drive.
● Specify separate administrator and guest passwords to control access to the Embedded Web Server ● Securely erase some or all files on the hard disk ● Enable or disable various groups of front panel operations ● Use the same security settings that are available in the front panel (see above) NOTE: An administrator password may be required. NOTE: For more information, see the Embedded Web Server's online help.
4 ENWW Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols 27
Introduction The printer provides a single RJ-45 connector port for a network connection using an unshielded, twisted-pair network cable. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode.
Add the printer to your network system When the printer is configured for proper operation on your network, you can then add the printer on each computer that will send print jobs directly to it. To add the printer to your system configuration, you must use network printer installation software for your system. You are recommended to use the HP Start-Up Kit DVD that came with your printer. Client-server printing After you have set up the printer, you will need to set up your network clients to access it.
Item Description Port Config If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: Auto Negotiation ● UNKNOWN: The printer is in an initialization state. ● DISCONNECTED: A network connection has not been detected.
Control network protocols The printer can simultaneously support multiple network communication protocols. This allows network computers that may be using different protocols to communicate with the same printer. Each protocol may require some configuration before the printer can communicate on the network. For some protocols, required parameters are automatically sensed and user-specified settings are not needed. However, for other protocols, there may be many parameters to configure.
Menu item Sub-menu item Sub-menu item Values and Description DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. Manual Settings (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n).
Menu item Sub-menu item Sub-menu item Values and Description DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server. Router Unavailable: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server.
Menu item Sub-menu item Sub-menu item IPSEC Values and Description Specify the IPsec or Firewall status on the print server. Keep: IPsec/Firewall status remains the same as currently configured. Disable: IPsec/Firewall operation on the print server is disabled. Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults.
● ● ◦ FTP (File Transfer Protocol) ◦ WS Discovery (Microsoft Web Services) ◦ Embedded Web Server, HTTP (TCP port 80) ◦ Embedded Web Server, HTTPS (TCP port 443) ◦ IP Security (IPsec) Printing ◦ Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102) ◦ LPD printing (TCP port 515) ◦ IPP printing (TCP port 631) ◦ FTP printing (TCP ports 20, 21) ◦ WS Print (Microsoft Web Services) Security ◦ SNMP v3 ◦ SSL/TLS ◦ 802.
5 36 Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Change the auto-off setting ● Change the loudspeaker volume ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage Printer se
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 169. Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese. ● Under Windows, select Tools > Set Language and select a language from the list.
Change the front-panel display brightness To change the brightness of the front-panel display, press , then , then Setup > Front panel options > Display brightness, and select a value you want. Press OK to set the value. The default brightness is set to 50. Change the units of measurement To change the units of measurement in the front-panel display, press , then , then Setup > Front panel options > Unit selection, and select English or Metric. By default the units are set to metric.
● Default IP: Specify the IP address to use when the printer is unable to obtain an IP address from the network when powered on or when reconfigured to use BOOTP or DHCP. ● Send DHCP requests: Specify whether DHCP requests are transmitted when a legacy default IP address or a default Auto IP is assigned. To configure the same network settings from the front panel, press , then , then Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration.
filtering service, you should be careful about giving out your printer's email address, as everything sent to that address may be printed on your printer. If you are the printer administrator, you can manage your printer’s security or change your printer status to lock mode by visiting HP Connected at http://www.hpconnected.com. You can also customize your printer's email address and manage print jobs from there. At your first visit, you will need to create an account in the HP Connected.
6 42 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● The stacker ● The basket ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Change the retrieval time ● Turn the automatic cutter on and off ● Feed and cut the paper Chapter 6 Paper handling ENWW
General advice CAUTION: Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully. CAUTION: Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation.
Load a roll onto the spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: end. WARNING! 44 Be sure to remove the black end first. Removing the blue end first could damage the black Do not insert your fingers into the spindle supports during the removal process.
3. The spindle has a stop at each end. The blue stop can move along the spindle and has a latch to lock it in place. Open the latch and remove the blue stop from the end of the spindle. 4. If there is already a roll or core on the spindle, remove it. 5. If the roll is long, rest it horizontally on a table and insert the spindle into it. TIP: 6. You may need two people to handle a large roll. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown.
7. Put the blue stop onto the open end of the spindle, and push it towards the end of the roll. 8. Ensure that the blue stop is pushed in as far as it goes; until both ends are against the stops, then close the latch. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Supplies and accessories on page 131.
If the roll you have selected is already loaded, you have to wait while it is automatically unloaded. 2. In the T1500 series only, if you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required (and vice versa).
6. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 8. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode, which falls into the basket. 9.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 135. Unload a roll Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described below. Quick procedure with paper on the roll If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically. The front panel prompts you to load a new roll or sheet.
Load a single sheet 1. When using a T1500 series printer, ensure that both roll covers are closed. If a roll cover is opened while a sheet is loaded, the sheet is immediately unloaded. 2. At the front panel, press , then if it is not already highlighted, then the sheet icon, then Load > Load sheet. Alternatively, press 3. , then , then Paper > Paper load > Load sheet. If a roll is already loaded, you have to wait while it is automatically unloaded.
7. Push the sheet into the printer until it will not go any further. WARNING! Do not push your fingers inside the printer's paper path. 8. Guide the sheet into the printer until the printer beeps and starts pulling the paper. 9. The printer checks the alignment. 10. If the sheet is not correctly aligned, it is ejected, and you will have to try again. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully on page 135.
TIP: Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the printer is not printing. TIP: You can lock the stacker cover in the open position to collect special jobs. Make sure that you close it afterwards. TIP: If you want to use a photo paper for printing in normal printing mode to the stacker, you are recommended to use an HP Instant-Dry Photo Paper.
● If you put the printer into manual mode from the front panel, all jobs in the queue are put on hold for manual mode, and you can print them from the queue. When you exit manual mode, any jobs still in the queue return to their previous status. NOTE: Manual mode is automatically cancelled if the stacker cover is not opened within 30 seconds. You can lock it into the open position. In manual mode: ENWW ● You can print only one page at a time. You must start each page manually from the front panel.
Manual mode is indicated in various front-panel screens by the icon. The basket The stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket. You may decide to use the basket if you do not want to cut paper between print jobs, or if the stacker is full. The basket can accept up to 10 A1 or D-sized sheets of bond paper. Larger prints should be removed from the basket immediately after printing.
drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset. The paper preset contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software.
Maintain paper To maintain paper quality, follow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the window of your printer closed NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 153.
TIP: To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper on page 57. Feed and cut the paper If you go to the front panel and press , then , then Paper > Form feed and cut, the printer advances the paper and makes a straight cut across the front edge. There are several possible reasons why you might want to do this. ● To trim the leading edge of the paper if it is damaged or not straight. The cut strip falls into the basket.
7 Working with two rolls (T1500 Series) The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
● ● With different paper types loaded: ◦ Type is: Select the paper type you require ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: doesn't matter With different paper widths loaded: ◦ Type is: Use printer settings ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper economically on page 71.
8 60 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility (T930, T930 PS and T1500 series) ● Print from a computer using a printer driver ● Advanced print settings ● Print from iOS with AirPrint Chapter 8 Printing ENWW
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 61. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 80.
● Rotation allows you to rotate the print by any multiple of 90°, or you can choose Automatic, which rotates the print automatically if that will save paper. ● Printer margins allows you to change the default printer margins. NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently. You can change the default settings, except for the Output setting, by pressing , then , then Print from USB preferences. 5.
● JPEG ● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully. If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and number of copies), you can just press the Print button and they will be sent to the printer.
Alternatively, you can select from the custom options: Best, Normal and Fast. If you select Fast, you can also select Economode, which uses a lower rendering resolution and consumes less ink. It therefore increases printing speed even further, but reduces print quality. Economode can be selected only from the custom options (not from the slider). There is also two supplementary custom options that may have an effect on print quality: Maximum Detail and More Passes. See High-quality printing on page 69.
Custom paper sizes If you want to choose a paper size that is not included in the list of standard paper sizes, there are various different ways to specify it. Use the Windows printer driver 1. Select the Paper/Quality tab. 2. Press the Custom button. 3. Enter the name and dimensions of your new paper size. 4. Press OK. The new paper size is automatically selected. A custom paper size created in this way has the following characteristics: ● The paper size is permanent.
Use the Mac OS X printer driver 1. Go to the Page Setup dialog. NOTE: If your application offers no Page Setup dialog, please use the Print dialog. 2. Select Paper Size > Manage Custom Sizes. Use the Embedded Web Server (T1500 series only) 1. Go to the Submit Job page. 2. Select Advanced settings > Paper > Page size > Custom.
NOTE: These are the default Paper Type selections. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
To turn merge on, go to the front panel and press , then , then Setup > Printing preferences > HP-GL/2 options > Merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings. Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print.
High-quality printing You can specify high-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS X Print dialog: go to the Paper/Quality panel and move the print-quality slider to the extreme right ('Quality').
Print with no margins (T930, T930 PS and T1500 series) Printing with no margins (to the edges of the paper) is known as borderless printing. This can be done only on rolls of photo paper. In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the paper is absorbed by the sponge situated in the platen.
To print crop lines with nested jobs (see Nest jobs to save roll paper (T930, T930 PS and T1500 series) on page 71), you must select a different option: ● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when nest is enabled > On. ● Using the front panel: press , then , then Setup > Job management > Nest options > Enable crop lines > On.
● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off (T930, T930 PS and T1500 Series) on page 22. What pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll. A single group of nested pages cannot be split between two rolls.
● Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printhead. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printhead.
● Drying time should be set to Optimal. ● Press , then , then Setup > Printing preferences > Paper options > Roll switching options > Minimize roll changes or Use roll with less paper. We recommend the following settings, depending on the paper type and what kind of prints you are making.
● To print, press the arrow and then Print. Choose your printer's name from the list that appears. ● If you need more information, go to the printer's front panel, and press , then , then Setup > Connectivity > AirPrint connectivity > Help. Alternatively, visit http://www.hp.com/go/airprint.
9 Mobile printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Automatic firmware updates on page 128) ● Print on HP Printers from almost anywhere ● Print on HP Printers from almost any device, including smartphones, tablets, and laptops See http://www.hp.com/go/designjeteprinters for more detailed information.
In this way, you can print from anywhere with an Internet connection, without needing any printer driver. There are a few limitations that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats. ● The maximum file size is 10 MB, but your email server may have a lower limit. ● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in portrait orientation (some printers may offer autorotation)..
10 Job queue management (T920 PS, T930, T930 PS and T1500 Series) 78 ● Introduction ● The job queue in the front panel (T920 PS, T930, T930 PS and T1500 series) ● The job queue in the Embedded Web Server or HP Utility (T930, T930 PS and T1500 series) Chapter 10 Job queue management (T920 PS, T930, T930 PS and T1500 Series) ENWW
Introduction The job queue management options described in this chapter are available for the following printers. ● T930, T930 PS and T1500 series: all options in this chapter ● T920 PS: front panel options only ● T920: very limited job queue management If you have the DesignJet T920, you can press on the front panel to see the last job printed and any pending jobs from a USB flash drive or the Embedded Web Server. You can reprint the last job or cancel pending jobs.
● When After Processing is selected, the printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. ● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color.
Turn off the job queue To turn off the job queue, press ENWW , then , then Setup > Job management > Queue > Off.
The job queue in the Embedded Web Server or HP Utility (T930, T930 PS and T1500 series) The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job Center from the HP Utility. Job queue page By default, access to the job queue is open to all users.
NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
To make more than one print of a non-printed job in the queue from the front panel, select the job and choose Copies, then specify the number of copies required. This overrides any value set by your software. NOTE: If Rotate was On when you sent the file, every copy will be rotated. NOTE: You cannot use this method for PCL3GUI jobs. To reprint old jobs that are PCL3GUI, you may be able to use your operating system's printer spooler, if you have already set the spooler to save old jobs.
● Canceled: The job has been canceled by the printer ● Canceled by user ● Empty job: The job does not contain anything to print Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 170, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off.
11 Color management 86 ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T930, T930 PS and T1500 series) ● Color management from the front panel Chapter 11 Color management ENWW
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP DesignJet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because the printhead has been replaced, and should be repeated. ● Done: the paper has been calibrated, and the calibration is up to date. ● Disabled: this paper cannot be calibrated. NOTE: Color calibration cannot be performed on plain paper, nor on any kind of transparent material.
● Application-Managed Colors: in this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: in this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space.
Color adjustment options The aim of color management is to print accurate colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual color adjustments.
● In the Windows driver dialog: select the Color tab, ensure that the Advanced color adjustments box is checked, then press the Settings button beside it. You will then be able to make adjustments using separate controls for highlights, midtones and shadows. ● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow.
● In the Windows PostScript driver dialog: go to the Color tab and select HP Professional PANTONE Emulation. ● In the Mac OS X PostScript Print dialog: go to the Color Options panel and select HP Professional PANTONE Emulation. Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers.
● U.S. Sheetfed Uncoated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 260% total area of ink coverage, negative plate, uncoated white offset stock. ● U.S. Web Coated (SWOP) 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 300% total area of ink coverage, negative plate, coated publication-grade stock. ● U.S.
Color management from the Embedded Web Server (T930, T930 PS and T1500 series) Submit Job options When you send jobs to the printer using the Embedded Web Server's Submit Job page, you have the following color management options. If you leave an option set to Default, the setting saved in the job will be used. If the job contains no setting, the front-panel setting in the printer will be used.
Color management from the front panel You can color-calibrate the loaded paper type from the front panel by pressing , then , then Image quality maintenance > Calibrate color. See Color calibration on page 87. The other color options in the front panel can all be found by pressing , then , then Setup > Printing preferences > Color options. NOTE: These front panel settings can all be overridden by the printer driver or (with the T1500 series) Embedded Web Server job submission settings.
12 Practical printing examples 96 ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office Chapter 12 Practical printing examples ENWW
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the document size.
98 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Layout/Output tab, and then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print from Autodesk AutoCAD ENWW 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window.
3. The Plot window opens. You can see further options by pressing the circular button in the lower right corner of the window. 4. Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button.
ENWW 6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality). 7. Press the Margins/Layout button for additional layout options.
8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disable automatic cutter option, and check the Autorotate option, which can help to avoid wasting paper. 9. Press the OK button and save your configuration changes to a PC3 file. Using printer emulation Printer emulation can be requested by selecting Advanced settings > Color > Color management > Printer Managed Colors > Printer emulation.
2. Choose from the available document sizes. If you do not find the size that you intend to use, press the Custom button. Enter the width, the length, and the name of your custom size. Press the Save and OK buttons.
3. You may wish to change the default paper source, paper type, and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010. Using PowerPoint 1. Select the File tab, then Print, and select the name of your printer.
2. ENWW Select Printer Properties > Layout/Output > Fit to to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print.
ENWW 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use printer settings.
5. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. Select the Page Layout tab, then Size, and choose the paper size you want.
ENWW 2. Select the File tab, then Print, and select the name of your printer. 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality.
4. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Excel.
13 Retrieving printer usage information ENWW ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 111
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 112. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 112. If the HP Utility is not available, see Access the HP Utility on page 37. ● Request accounting data by email.
Accounting statistics with the HP Utility (T930, T930 PS and T1500 series) 1. Access the HP Utility, see Access the HP Utility on page 37. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, open the Embedded Web Server and click the Accounting link. Under Mac OS X, select Job Accounting and click the Look Up button. Accounting statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 37. 2.
14. Set Send accounting files every to the frequency with which you want the information sent, choosing a specific number of days or prints. 15. You may want to set Exclude personal information from accounting email to On, so that the accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included.
14 Handling ink cartridges and printhead ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● Safe mode ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage information 115
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Supplies and accessories on page 131. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 184). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. ENWW Before removing the cartridge from its wrapping, shake it vigorously.
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted. Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty.
● Status, see Front-panel error messages on page 172 ● Volume of ink it has used ● Warranty status You can also get some of this information from the HP Utility. For an explanation of the printhead status messages, see Printhead status messages on page 165. If the warranty status is See warranty note, this indicates that expired ink is being used. If the warranty status is Out of warranty, this indicates that non-HP ink is being used.
3. The carriage moves automatically to the left side of the printer. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing the printhead, it tries to move back to its normal position in the right-hand end. ENWW 4. Raise the blue printhead cover. 5. Pull the blue cover back towards you, raising the black piece to which it is attached.
6. Leave the black piece approximately vertical. 7. Grasp the printhead by the blue pieces on each side. 8. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old cartridge later if it still contains some ink. 1.
2. Insert the new printhead. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 3. ENWW Check that the printhead is correctly aligned with its ink connectors.
4. Lower the black piece over the printhead. 5. Close the blue cover and make sure that it is properly closed. When the printhead has been inserted correctly and is accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted.
6. Close the window. 7. The front-panel display confirms that the printhead is correctly inserted. The printer starts checking and preparing the printhead. The default routine process takes 10 minutes. If the printer finds problems in preparing the printhead, it takes longer, up to 45 minutes. After the printhead is checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see Align the printhead on page 164. 8.
15 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 126 Chapter 15 Maintaining the printer ENWW
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When reconnecting the power cable, remember to route the cable tidily along the back gutter. When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printhead.
Manual firmware updates Manual firmware updates can be performed in the following ways: ● Using the Embedded Web Server, select the Setup tab and then Maintenance > Firmware update. Press Check now to check whether new firmware is available. If new firmware is available, some information about the new firmware is displayed, and you are given the opportunity to download and install it. ● Using the HP DesignJet Utility under Windows, select the Admin tab and then Firmware Update.
you turn it on, but old temporary files that were already on the hard disk are not erased retroactively. If you want to erase the old files too, see Disk Wipe on page 130. Secure File Erase provides three different levels of security: ● Non-Secure: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten.
16 Supplies and accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 131
How to order supplies and accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com, select your printer and click on the accessories button. ● Contact HP Support (see Contact HP Support on page 178), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. Order ink supplies The following ink supplies can be ordered for your printer.
Name Product number HP DesignJet 3-in Spindle Adaptor Kit CN538A HP DesignJet 36-in Spindle L4R66A HP HD Pro 42-in scanner G6H51B HP SD Pro 44-in scanner G6H50B Introduction to the accessories PostScript Upgrade The PostScript Upgrade enables a T920, T930, T1500 or T1530 to print the same file types that a T920 PS, T930 PS, T1500PS or T1530 PS can print, including PDF and PostScript files. The PostScript upgrade can be plugged into the printer's USB host.
17 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong paper type ● An “on hold for paper” message ● The paper has jammed in the print platen ● The paper has jammed in the stacker ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The print remains in the printer after printing has completed ● The cutter does not cut well ● The roll is loose o
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● The paper may be crumpled, or warped, or may have irregular edges. Unsuccessful roll load ● If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
Front-panel message Suggested action Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent. Roll cover closed during paper load process Do not close the roll cover until you are prompted to do so by the front panel. Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too short to be loaded in the printer. Press to stop the load process.
● Plain Paper ● Coated Paper ● Heavyweight Coated Paper ● Super Heavyweight Plus Matte Paper TIP: If you load paper that is slightly thicker than the paper type you selected, the printer will use less ink than usual for the loaded paper. For other print-quality problems, see Troubleshooting print-quality issues on page 144.
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed? Yes. Every time a new roll of paper is loaded, the printer will check if there are any jobs on hold for paper that could be printed on the loaded roll. I don’t like jobs being put on hold for paper. Can I prevent it? Yes, this can be done from the front panel: see Paper mismatch action on page 22.
ENWW 2. Move the carriage manually to the left side of the printer, if feasible. 3. Go to the paper path.
4. Cut the paper with a pair of scissors. 5. Open the roll cover.
ENWW 6. Manually rewind paper onto the roll. 7. If the leading edge of the paper is ragged, trim it carefully with scissors.
8. Remove the paper left in the printer. 9. Make sure you have removed every fragment of paper. 10. Close the window and the roll cover.
11. Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on. 12. Reload the roll, or load a new sheet see Paper handling on page 42. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
18 Troubleshooting print-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on t
● ENWW If you still have a problem 145
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 132.
you are not satisfied with the default calibration of your paper, you may need to recalibrate the rate at which the paper advances. See Troubleshooting print-quality issues on page 144 for steps to determine if paper advance calibration will solve your issue. You can check the paper advance calibration status of the currently loaded paper at any time from the front panel. Press , then , then Image quality maintenance > Calibration status. The status may be one of the following.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 54. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 60). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to Quality.
5. If the problem remains, go to the front panel and press , then , then Image quality maintenance > Calibration status to see the printhead alignment status. If the status is PENDING, you should align the printhead. See Align the printhead on page 164. After alignment, you may wish to reprint your job in case the problem has been solved. 6. Go to the front panel and press , then , then Image quality maintenance > Calibration status to see the paper advance calibration status.
1. Reseat the printhead by removing and then reinserting it. See Remove the printhead on page 120 and Insert the printhead on page 122. 2. Align the printhead. See Align the printhead on page 164. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 60. 2. Reseat the printhead by removing and then reinserting it. See Remove the printhead on page 120 and Insert the printhead on page 122. 3.
Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes, you can try to improve line length accuracy in the following ways. 1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional specifications on page 180. Polyester film is about ten times more dimensionally stable than paper. However, using film that is thinner or thicker than HP Matte Film will reduce line length accuracy.
The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 54. 2.
Whenever you notice this problem, cancel the printing job immediately. Press your computer application. Soaked paper can damage the printhead. and also cancel the job from Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 54. 2. Use a recommended paper type (see Order paper on page 132) and the correct print settings. 3.
If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 60.
Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 54. Also, press , then , then Image quality maintenance > Calibration status to check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 87.
Prints on swellable coated papers will fade much less rapidly. However, lamination will increase the life of prints (depending on the type of lamination) with all paper types. For more information, consult your laminate provider. The image is incomplete (clipped at the bottom) ● Did you press before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● There may be a communications problem between your computer and the printer.
● Try using the PostScript printer driver to print your job, if you have not already tried it. ● The Windows HP-GL/2 driver dialog includes an option called Max. application resolution, which enables you to print successfully in this situation. You will not normally need to change the default setting, which is Auto. However, you can find the option in the Advanced tab, under Document Options > Printer Features.
● Part 1 (top) consists of rectangles of pure colors, one for each ink. This part represents the print quality that you will get from each color. ● Part 2 (bottom) consists of small dashes, one for each printhead nozzle. This part complements the first, and aims more specifically to detect how many faulty nozzles each printhead has. Please look carefully at the print. The names of the colors are shown above the rectangles and to the left of the patterns of dashes.
And here is an example of the same printhead in a bad state: Corrective action 1. Clean the printhead if necessary (see Clean the printhead on page 164). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printhead again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printhead manually (see Clean the printhead on page 164).
ENWW ● Try using a higher print-quality option. See Printing on page 60. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/T920/drivers or http://www.hp.com/go/T930/drivers or http://www.hp.com/go/T1500/drivers or http://www.hp.com/go/T1530/drivers.
19 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages 162 Chapter 19 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label rightside up and readable. CAUTION: Never clean inside the ink cartridge slots.
2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 3. Reinsert the printhead, see Insert the printhead on page 122. 4. Check the front-panel display message.
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. 5. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again.
20 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● The printer behaves strangely ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Mobile printing troubleshooting ● Automatic file system check ● Alerts 166 Chapter 20 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start, you are recommended to replace the firmware, in the following way. 1. Go to the HP Support Center (see HP Support Center on page 176) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port in the front panel, then turn the printer on. 4.
● If you selected manual mode for the job, you must open the job queue, select the job, and print it in manual mode. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working.
● If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer. ● Try another interface cable. ● Ensure that the graphic language setting is correct, see Change the graphic language setting on page 40. Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 37.
● All tests ● Network connectivity test: Check the printer's connection to the local area network. ● Internet connectivity test: Check the printer's connection to the Internet. ● HP ePrint Center connectivity test: Check the printer's connection to the HP ePrint Center. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer’s connection to the configured email server.
● Errors: Mainly alerting you to the fact that the printer is unable to work normally. However, in the printer driver, errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer is able to print. ● Warnings: Alert you when the printer needs attention either for an adjustment, such as a calibration or for a possible unprintable situation, such as a preventive maintenance or low ink. There are various ways in which you can receive alerts.
21 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP Support on page 178.
Table 21-2 Numerical error codes Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 128. 08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 128. 39.1:01 Roll 1 has been unexpectedly unloaded. Reload the roll. 39.
Table 21-2 Numerical error codes (continued) Error code Recommendation 74.01 An error occurred when loading the firmware update file. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Reload the firmware update file into the printer. See Update the firmware on page 128. 74.1:04 Try the firmware update again.
22 HP Customer Care ENWW ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 175
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative responsetime options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices.
Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP. ● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
23 Printer specifications ENWW ● Functional specifications ● Mobile printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 179
Functional specifications Table 23-1 HP 727 ink supplies Printhead One printhead, with doubled nozzles for matte black Ink cartridges Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Cartridges containing 300 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Table 23-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 914 mm (36 in) Roll length 91 m (300 ft) Roll diameter 140 mm (5.51 in) Roll weight 11.9 kg (26.
Table 23-3 Printing resolutions (continued) Print quality Maximum detail Economode Off Graphic language Rendering resolution (ppi) Printing resolution (dpi) HP PCL3GUI, PostScript 300 × 300 600 × 1200 any 300 × 300 600 × 1200 * For a list of supported papers, see Order paper on page 132. Table 23-4 Margins Top, right and left margins 5 mm (0.2 in)/ 3 mm (0.1 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) / 3 mm (0.1 in) 22 mm (0.87 in) (sheet) Table 23-5 Mechanical accuracy ±0.
Mobile printing specifications Table 23-7 Mobile printing Mobile printing Yes, directly from both iOS with AirPrint and Android with HP Print Service Plugin Mobile devices supported by HP Mobile printing Smartphones and tablets Supported operating systems iOS, Android, Windows OS Versions iOS from 7.0 and Android from 4.
Power specifications Table 23-11 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current < 4.
Glossary AirPrint A technology used by iPod, iPhone, iPad, and (optionally) Mac OS X 10.7 onwards, which allows immediate printing to a printer in the same network without the need for a printer-specific driver. AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet printers no longer support AppleTalk.
Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices.
Paper A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer.
Index A access control 25 accessories order 132 account ID [T1500] requiring 26 accounting 112 accounting data by email 113 acoustic specifications 183 Acrobat, print from 97 alerts errors 170 turn on and off 24 warnings 170 auto-off 38 AutoCAD, print from 99 B banding problems 146 basket 54 output problems 143 black and white 90 black point compensation 94 blurred lines 151 brightness in front panel 39 C calibration color 87 cannot load paper 135 clean the platen 154 clean the printer 127 clipped at botto
display brightness 39 drying time 56 economode 68 emulate printer 95 enable crop lines 70 form feed and cut 57 Internet connectivity 20 language 37 maximum detail 69 merge 68 modify configuration 40 move paper 55 nest options 23 PANTONE emulation 95 paper mismatch action 22 paper size 64 print connectivity config.
overnight printing [T1500] 73 P page size 64 PANTONE emulation 91 paper advance 57 calibrate the paper advance 146 cannot load 135 displaying information 55 download presets 54 economical use of 71 feed and cut 57 incorrect out of paper 143 jam in platen 138 jam in stacker 143 loading error messages 135 maintenance 56 movement 55 not cut well 143 not flat 153 output problems in basket 143 paper not in list 136 presets 54 print on loaded paper 66, 137 printed on wrong paper 137 retained by printer 143 roll
mobile 182 mobile printing 182 paper size 180 physical 182 power 183 printing resolutions 180 spindle 133 roll load 44 spindle adaptor kit 133 stacker 51 statistics ink cartridge 116 usage 112 usage per job 112 stepped lines 150 store the printer 127 support services HP Care Packs 177 HP Customer Care 176 HP Proactive Support 177 HP Start-Up Kit 176 HP Support 178 HP Support Center 176 printer installation 177 warranty extensions 177 T TCP/IP settings 31 telephone number 178 two rolls [T1500] 58 U unattende
