DesignJet T900 and T1500 Printer Series - User guide
18 Troubleshooting print-quality issues ........................................................................................................ 144
General advice ................................................................................................................................................... 146
Print-quality troubleshooting wizard ............................................................................................................... 146
Recalibrate the paper advance .......................................................................................................................... 146
Horizontal lines across the image (banding) .................................................................................................... 148
Lines are too thick, too thin or missing ............................................................................................................. 149
Lines appear stepped or jagged ........................................................................................................................ 150
Lines print double or in the wrong colors ......................................................................................................... 150
Lines are discontinuous ..................................................................................................................................... 151
Lines are blurred ................................................................................................................................................ 151
Line lengths are inaccurate ............................................................................................................................... 152
The whole image is blurry or grainy .................................................................................................................. 152
The paper is not at ........................................................................................................................................... 153
The print is scued or scratched ....................................................................................................................... 153
Ink marks on the paper ...................................................................................................................................... 153
Black ink comes o when you touch the print .................................................................................................. 154
Edges of objects are stepped or not sharp ....................................................................................................... 154
Edges of objects are darker than expected ....................................................................................................... 155
Horizontal lines at the end of a cut sheet print ................................................................................................ 155
Vertical lines of dierent colors ........................................................................................................................ 155
White spots on the print .................................................................................................................................... 155
Colors are inaccurate ......................................................................................................................................... 156
Colors are fading ................................................................................................................................................ 156
The image is incomplete (clipped at the bottom) ............................................................................................. 157
The image is clipped .......................................................................................................................................... 157
Some objects are missing from the printed image ........................................................................................... 158
A PDF le is clipped or objects are missing ....................................................................................................... 158
The Image Diagnostics Print ............................................................................................................................. 158
If you still have a problem ................................................................................................................................. 160
19 Troubleshooting ink cartridge and printhead issues ................................................................................... 162
Cannot insert an ink cartridge ........................................................................................................................... 163
Ink cartridge status messages .......................................................................................................................... 163
Cannot insert the printhead .............................................................................................................................. 163
The front-panel display recommends reseating or replacing the printhead ................................................... 163
Clean the printhead ........................................................................................................................................... 164
Align the printhead ............................................................................................................................................ 164
Printhead status messages ............................................................................................................................... 165
20 Troubleshooting general printer issues ..................................................................................................... 166
The printer will not start ................................................................................................................................... 167
The printer does not print ................................................................................................................................. 167
The printer seems slow ..................................................................................................................................... 168
The printer behaves strangely .......................................................................................................................... 168
ENWW vii