HP DesignJet T2500 Multifunction Series User guide
© Copyright 2015 HP Development Company, L.P. 2 Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction .................................................................................................................................................. 1 Safety precautions ................................................................................................................................................. 2 HP Start-Up Kit ..................................................................................................................................................
Require account ID ............................................................................................................................................... 33 Set Windows driver preferences ......................................................................................................................... 34 4 Network configuration ................................................................................................................................. 35 Introduction ....................
Paper presets ....................................................................................................................................................... 64 Printing paper info ............................................................................................................................................... 64 Move the paper ....................................................................................................................................................
13 Color management ................................................................................................................................... 103 Introduction ....................................................................................................................................................... 104 How colors are represented ..............................................................................................................................
Update the firmware ......................................................................................................................................... 151 Update the software .......................................................................................................................................... 152 Printer maintenance kits ................................................................................................................................... 152 Secure File Erase ........
The whole image is blurry or grainy .................................................................................................................. 187 The paper is not flat .......................................................................................................................................... 188 The print is scuffed or scratched ....................................................................................................................... 188 Ink marks on the paper ...........
Vertical black band 20 cm wide ......................................................................................................................... 214 The scanner damages some originals .............................................................................................................. 215 Completely wrong colors .................................................................................................................................. 215 Vertical distortion ..........................
28 HP Customer Care .................................................................................................................................... 240 Introduction ....................................................................................................................................................... 241 HP Professional Services ................................................................................................................................... 241 HP Proactive Support ....
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Mobile printing ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures other than as described in this document, because doing so may result in death, serious personal injuries, or fire. Mains connection ● Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet with multiple devices. Doing so can cause a fire or an electric shock hazard. ● Ensure that the printer is well grounded.
● During a power failure ● The power cord or plug is damaged ● The printer has been dropped ● The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the links to the printer's software and documentation. Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center on page 241). Introduction This chapter provides a brief introduction to the printer and its documentation for new users.
● Troubleshooting paper issues on page 168 ● Troubleshooting print-quality issues on page 179 ● Troubleshooting ink cartridge and printhead issues on page 226 ● Troubleshooting general printer issues on page 230 ● Front-panel error messages on page 236 Accessories, support and specifications These chapters, Supplies and accessories on page 165, HP Customer Care on page 240 and Printer specifications on page 245, contain reference information, including customer care, the printer specifications and
The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide and 7 m (23 ft) long.
The printer’s main components The following front and rear views of the printer illustrate the main components. Front view 6 1. Scanner 2. Printhead 3. Stacker 4. Front panel 5. Ink cartridges 6. Basket 7. Lower roll cover 8.
Rear view ENWW 1. Power switch 2.
Communication ports 1. Gigabit Ethernet port, to connect to a network 2. Diagnostic LEDs, to be used by service engineers 3. Hi-Speed USB host port, intended for connecting a USB flash drive The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be is printed or a destination for scanned files. When a USB flash drive is inserted, a USB icon displayed on the front panel's home screen. 2. The front panel itself: a touch-sensitive screen with a graphical user interface. 3. Loudspeakers. 4. The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is on. It flashes when the printer is in sleep mode.
● Press to cancel the current process. ● Press to view the printer's email. Home screen dynamic icons The following items are displayed only on the home screen. ● Press to reach the information screen, where you can view information about printer and scan status, change printer settings, or initiate actions such as loading paper or replacing ink supplies. ● Press to release the paper from the scanner. If there is no paper in the scanner, this button is not displayed.
Information screen To reach the information screen, press on the home screen. Information screen dynamic icons ● Press for information about the paper status. ● Press for information about the ink cartridge status. ● Press for information about the printhead status. ● Press for information about the network status. ● Press for a list of alerts. ● Press for information about the printer. ● Press to view and change printer or scan settings.
● Printer drivers ● The Embedded Web Server and (alternatively) the HP Utility allow you to: ◦ Manage the printer from a remote computer (the Embedded Web Server is recommended for this purpose) ◦ View the status of the ink cartridges, the printhead, and the paper ◦ Update the printer's firmware, see Update the firmware on page 151 ◦ Perform calibrations and troubleshooting ◦ Submit print jobs ◦ Manage the job queue, see Job queue management on page 95 ◦ View job accounting information, see
For more information, see http://www.hp.com/go/designjetmobility. Turn the printer on and off If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use the Power key on the front panel. However, if you plan to store the printer for a long period or the Power key does not seem to work, you are recommended to turn it off using the power switch at the rear. To turn it back on, use the power switch at the rear.
● 14 ◦ Usage report shows estimates of the total number of prints, number of prints by paper type, number of prints by print-quality option, counting of scans, and total amount of ink used per color (the accuracy of these estimates is not guaranteed) ◦ HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette ◦ PostScript font list shows PostScript fonts available (PostScript printers only) Service information prints ◦ Print current information ◦ Print usage
2 ENWW Installing the software ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Uninstall the printer software (Mac OS X) 15
Connect the printer to your network The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes. Once the printer has a working network configuration, you can check its network address from the front , then .
TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more easily) from the Embedded Web Server. TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6. Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP address may be the only successful option. 5. Follow the instructions on your screen to install the printer drivers and other HP software, such as the HP DesignJet Utility. Uninstall the printer software (Windows) Use the Control Panel to uninstall the software, you can uninstall any software by the same method.
Click Continue. 7. Continue following the instructions on the screen.. 8. When the HP Utility Setup Assistant has finished, you can remove the DVD from the DVD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD. Uninstall the printer software (Mac OS X) During the previous Installation step, you have the option to select the HP Uninstaller. This should be available under HP in the system Applications folder.
3 20 Setting up the printer ● Introduction ● Set up web services ● Web Services manual configuration ● Configure a scan-to-network or scan-to-FTP folder ● Paper suitability options ● Turn nesting on and off ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID ● Set Windows driver preferences Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Set up web services Your printer can connect to the Internet to benefit from various Web Services (see also Mobile printing on page 12): ● Automatic firmware updates ● Use HP ePrint to print by email To set up your printer for Web Services, please follow these steps, explained in more detail below: 1. 2.
● Internet connection: The default value is Yes. ● Proxy > Enable proxy: Enable or disable a proxy server. ● Proxy > Proxy address: Enter the proxy address, empty by default. ● Proxy > Proxy port: Enter the proxy port number, zero by default. ● Proxy > Proxy authentication: Enable or disable authentication. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 233.
● Roll: Choose between Roll 1, Roll 2, and Save paper, which automatically chooses the narrowest roll on which the print will fit. ● HP ePrint Center jobs: Choose between On hold and Direct print. By default, jobs from the cloud are On hold. If you choose Direct print, the front panel will not ask for permission before printing. Configure a scan-to-network or scan-to-FTP folder A scanned image may be saved in a USB flash drive, in a network folder, or in an FTP folder.
Alternatively, in the HP Utility, select the Settings tab and then Scan to network. See Access the HP Utility on page 46. 2. On the Scan to Network page, click Add folder details, and fill in the various fields. ● Protocol may be FTP or CIFS (Windows). ● Folder type may be public or private. The folder type is displayed in both the Embedded Web Server and the front panel with an icon. When you select a private folder, you must enter a password in the front panel.
For an FTP folder, enter the server name, folder name, user name, and password. Leave the user domain empty. 3. Click Add to save the configuration. NOTE: If the product has already been configured for scanning to the network and you now want to use a different shared folder, click Modify. 4. The printer automatically checks that it can access the network folder. If not, see Cannot access the network folder on page 198.
26 5. Check the Share this folder box. 6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes that user).
7. If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the folder in the Security tab. Only some file systems such as NTFS require this. The 'scanner user' can now access the folder and write files to it. Next, you must configure the printer to send scans to the folder. Example: Create a scan-to-network folder under Mac OS ENWW 1. Create a new user account for the 'scanner user' on the remote computer.
6. Check the Share files and folder using SMB box, and make sure that the 'scanner user' is checked in the On column. 7. Click Done. You will now see file sharing enabled and Windows sharing on. The 'scanner user' can now access the folder and write files to it. Next, you must configure the printer to send scans to the folder.
● Press , then , then Setup > Job management > Paper mismatch action > Print anyway if you want such jobs to print on whatever paper is loaded. This is the default option when printing from a software application or from the Embedded Web Server; but it does not work when printing from a USB flash drive. ● Press , then , then Setup > Job management > Paper mismatch action > Put job on hold if you want such jobs to be put on hold. The printer will send an alert whenever a job is put on hold.
● ● ◦ The next page will not fit on the same row as the other pages already nested. ◦ No page has been sent to the printer during the specified wait time. ◦ The next page is incompatible with the pages already nested (see Nest jobs to save roll paper on page 81). Optimized order: pages are not necessarily nested in the order in which they are sent to the printer. When it receives an incompatible page, the printer holds it and waits for compatible pages to complete the nest.
◦ Port number ◦ Authentication. If you choose authentication, you are also asked for your username and password. Turn e-mail notifications on and off In order to receive e-mail notifications from the printer, you must have configured the e-mail server (see Turn usage information on and off on page 30). The notification service is always turned on, but all specific notifications are turned off by default.
Control access to the printer Front-panel security settings From the front panel, you can press , then , then Security, to control some of the features of the printer. ● USB drive: Enable or disable the use of a USB flash drive. ● Firmware update from USB: Enable or disable firmware updates from a USB flash drive. ● Internet connection: Enable or disable the Internet connection. NOTE: If you disable it, you also disable automatic firmware updates and remote printing.
Embedded Web Server security settings From the Embedded Web Server, you can select the Security tab to control access to the printer in various ways: ● Specify separate administrator and guest passwords to control access to the Embedded Web Server ● Securely erase some or all files on the hard disk ● Enable or disable various groups of front panel operations ● Use the same security settings that are available in the front panel (see above) NOTE: An administrator password may be required.
Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color emulation or paper-saving options. To do this, press the Start button on your computer's screen, then select Devices and Settings. In the Devices and Settings window, right-click your printer's icon, and select Printing Preferences. Any settings you change in the Printing Preferences window will be saved as default values for the current user.
4 ENWW Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols 35
Introduction The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks.
After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again. Add the printer to your network system When the printer is configured for proper operation on your network, you can then add the printer on each computer that will send print jobs directly to it. To add the printer to your system configuration, you must use network printer installation software for your system.
● Print an IO Configuration page and check link settings. Item Description Port Config If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: Auto Negotiation ● UNKNOWN: The printer is in an initialization state.
CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved over a cold reset to factory default values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved. See also The printer behaves strangely on page 232. Control network protocols The printer can simultaneously support multiple network communication protocols.
Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Menu item Sub-menu item Sub-menu item Values and Description Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through the embedded Web server. Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config.
Menu item Sub-menu item Proxy Server Sub-menu item Values and Description Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.
Menu item Sub-menu item Sub-menu item Reset Security Values and Description Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server.
● ● ◦ FTP (File Transfer Protocol) ◦ WS Discovery (Microsoft Web Services) ◦ Embedded Web Server, HTTP (TCP port 80) ◦ Embedded Web Server, HTTPS (TCP port 443) ◦ IP Security (IPsec) Printing ◦ Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102) ◦ LPD printing (TCP port 515) ◦ IPP printing (TCP port 631) ◦ FTP printing (TCP ports 20, 21) ◦ WS Print (Microsoft Web Services) Security ◦ SNMP v3 ◦ SSL/TLS ◦ 802.
5 ENWW Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Change the auto-off setting ● Change the loudspeaker volume ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage printer
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
To access the Embedded Web Server on any computer, open your Web browser and give the IP address of your printer. You can see your printer's IP address on the front panel by pressing and then . You can also access the Embedded Web Server from the HP DesignJet Utility or HP Utility. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 233.
Change the loudspeaker volume To change the volume of the printer's loudspeaker, go to the front panel and press , then , then Setup > Front panel options > Speaker volume, and select Off, Low, or High. Change the front-panel display brightness To change the brightness of the front-panel display, press , then , then Setup > Front panel options > Display brightness, and select a value you want. Press OK to set the value. The default brightness is set to 50.
NOTE: The domain name does not include the host name: it is not the fully qualified domain name, such as printer1.support.hp.com. ● Idle timeout: Specify the time that an idle connection is allowed to remain open when a remote computer is waiting for the printer. The default value is 280 seconds. If set to zero, the timeout is disabled and the connection is allowed to remain open indefinitely.
Alternatively, you can change the graphic language setting from the front panel. Press , then , then Setup > Printing preferences > Graphics language. Select the desired option. NOTE: If the graphic language is set from the Embedded Web Server, it overrides the front panel setting. Manage printer security When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your printer's email address can print to your printer by just sending a file to it.
6 ENWW Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● The stacker ● The basket ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Change the retrieval time ● Turn the automatic cutter on and off ● Feed and cut the paper 51
General advice CAUTION: Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully. CAUTION: Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation.
2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: end. WARNING! ENWW Be sure to remove the black end first. Removing the blue end first could damage the black Do not insert your fingers into the spindle supports during the removal process.
3. The spindle has a stop at each end. The blue stop can move along the spindle and has a latch to lock it in place. Open the latch and remove the blue stop from the end of the spindle. 4. If there is already a roll or core on the spindle, remove it. 5. If the roll is long, rest it horizontally on a table and insert the spindle into it. TIP: 6. You may need two people to handle a large roll. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown.
7. Put the blue stop onto the open end of the spindle, and push it towards the end of the roll. 8. Ensure that the blue stop is pushed in as far as it goes; until both ends are against the stops, then close the latch. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Supplies and accessories on page 165.
If the roll you have selected is already loaded, you have to wait while it is automatically unloaded. 2. If you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required (and vice versa). NOTE: If at any time you open a roll cover while that roll is loaded but not printing, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it. 56 3.
6. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 8. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode, which falls into the basket. 9.
10. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 64. 11. Close the roll cover when the front panel prompts you to do so. NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 169.
2. You may need to open the roll cover. Load a single sheet 1. Ensure that both roll covers are closed. If a roll cover is opened while a sheet is loaded, the sheet is immediately unloaded. WARNING! 2. Do not load the sheet before starting the loading process from the front panel. At the front panel, press , then if it is not already highlighted, then the sheet icon, then Load > Load sheet. Alternatively, press 3. , then , then Paper > Paper load > Load sheet.
6. Align the left-hand edge of the sheet with the blue line on the left-hand side of the printer. 7. Push the sheet into the printer until it will not go any further. WARNING! Do not push your fingers inside the printer's paper path. 8. Guide the sheet into the printer until the printer beeps and starts pulling the paper. 9. The printer checks the alignment. 10. If the sheet is not correctly aligned, it is ejected, and you will have to try again.
1. Basket 2. Stacker pivoting cover 3. Stacker By default, the printer cuts the paper after every print job. The resulting printed sheet of paper is neatly stacked on top of the other printed sheets by the stacker. To empty the stacker, stand in front of the printer and pull the stack of printed sheets out of the stacker. The stacker cover may open during this process; make sure that it is closed after you have removed the sheets. Normally the return spring will close it automatically.
● If you put the printer into manual mode from the front panel, all jobs in the queue are put on hold for manual mode, and you can print them from the queue. When you exit manual mode, any jobs still in the queue return to their previous status. NOTE: When opening the stacker to enter manual mode, lock the stacker cover into the open position. In manual mode: 62 ● You can print only one page at a time. You must start each page manually from the front panel.
● If the printer is left idle and in manual mode for more than 15 minutes, manual mode is cancelled, and you are advised to close the stacker. ● You can exit manual mode from the front panel or by closing the stacker. Manual mode is indicated in various front-panel screens by the icon. The basket The stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket.
The same information is displayed in the HP DesignJet Utility for Windows (Overview tab > Supplies tab) and the HP Utility for Mac OS X (Information group > Supplies Status). Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type.
Move the paper If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You may want to do this in order to have more or less white space between the last print and the next one when the cutter is disabled; or to increase top margin of the next print. To move the paper, press , then , then Paper > Move paper. Maintain paper To maintain paper quality, follow the recommendations below.
Turn the automatic cutter on and off To turn the printer's paper cutter on or off: ● From the HP DesignJet Utility for Windows, select the Admin tab and change the Cutter option in Printer Settings > Advanced. ● From the Embedded Web Server, select the Setup tab, then Printer Settings > Advanced, and change the Cutter option. ● From the front panel, press , then , then Setup > Print retrieval > Cutter. The default setting is On.
7 Working with two rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
Here are some settings that may be used in typical situations. NOTE: The Type is and Source is settings are in the printer driver and the Embedded Web Server; the Roll switching policy is set in the front panel.
8 ENWW Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility ● Print from a computer using a printer driver ● Advanced print settings ● Print from iOS with AirPrint 69
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 70. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 97.
● Paper output allows you to direct output to the stacker (the default) or the basket ● Collate allows you to turn collation on or off ● Page order: allows you to choose first page on top, or last page on top ● Rotation allows you to rotate the print by any multiple of 90°, or you can choose Automatic, which rotates the print automatically if that will save paper. ● Printer margins allows you to change the default printer margins.
Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
If you have chosen some non-default settings and expect to reuse the same group of settings in the future, you can save them all under a single name from the Manage presets tab, and recall them using that name later. Print from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Installing the software on page 15), and the computer must be connected to the printer by network.
● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS X Print dialog: go to the Paper/Quality panel and look at the Quality Options section. If you select Standard quality options, you will see a simple slider with which you can select speed or quality.
3. Enter the name and dimensions of your new paper size. 4. Press OK. The new paper size is automatically selected. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● The paper size is local to the printer queue. It will not be seen from other printer queues in the same computer. ● In Domain server networks, the paper size is local to the computer.
NOTE: If your application offers no Page Setup dialog, please use the Print dialog. 2. Select Paper Size > Manage Custom Sizes. Use the Embedded Web Server 1. Go to the Submit Job page. 2. Select Advanced settings > Paper > Page size > Custom. Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (increased to 17 mm at the foot of cut-sheet paper). However, you can change this behavior in several ways.
NOTE: These are the default Paper Type selections. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
● Off: where the lines cross, only the color of the top line is printed. This is the default setting. ● On: where the lines cross, the colors of the two lines merge. To turn merge on, go to the front panel and press , then , then Setup > Printing preferences > HP-GL/2 options > Merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings.
● ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Fast, and Economode to On. Using the front panel: press , then , then Setup > Printing preferences > Print quality > Economode. NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel.
● In the driver dialog (Mac OS X Print dialog): select custom instead of standard print-quality options, then check the More Passes box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Best, and More passes to Yes. NOTE: The More Passes option results in slower printing, but it does not increase the amount of ink used.
Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines with individual jobs in the following ways: ● In the Windows driver dialog: select the Layout/Output tab, then Crop lines. ● In the Mac OS X Print dialog: select the Finishing panel, then Crop lines. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Enable crop lines > Yes.
1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off on page 29.
● ◦ HP-GL/2, RTL, TIFF, JPEG ◦ PostScript, PDF JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to check whether a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time; the factory default nest wait time is 2 minutes.
Unattended printing/overnight printing The printer is well suited to long, unattended print jobs, having multiple rolls plus robust and consistent image quality. Here are some recommendations to help you deal with a long queue of printing jobs. ● Empty the stacker. ● If feasible, use brand-new long rolls of paper.
● Ensure that Airprint is enabled: go to the printer’s front panel and press , then , then Setup > Connectivity > AirPrint connectivity > AirPrint. ● Your AirPrint device must be in the same segment of the same local network as the printer. When using Wi-Fi, the Wi-Fi network must be bridged to the wired network used by the printer (as is the case with most home or small-office routers).
9 Scanning Paper types suitable for scanning The scanner does not support the full range of paper types that may be used by the printer. The following paper types are supported by the scanner. ● White paper to scan any matte original printed with inkjet technology. Choose this option to scan, for instance, anything printed with this printer on any of these paper types: HP Universal Inkjet Bond Paper, HP Coated Paper, HP Heavyweight Coated Paper, plain paper.
Scan to file 1. Load the sheet with the printed side facing upwards (you can also load the sheet before step 1, if you prefer). Align the center of the sheet approximately with the center of the scanner. Use the standard size markings to help you. NOTE: The maximum length of paper that the scanner can scan depends on the paper width and the scan resolution. An alert is displayed if the maximum length is exceeded. NOTE: Scanned images may be saved to PDF files with the T25x0 PS only. 2. 3.
● In a USB flash drive NOTE: The use of USB flash drives with your printer may be disabled in the Embedded Web Server (Setup > Security > Disable USB drives). ● In a network folder (a folder on a computer that is accessible through the network) NOTE: The network folder option will not work unless the network folder has been correctly set up and identified in the Embedded Web Server or HP Utility: see Configure a scan-to-network or scan-to-FTP folder on page 23.
NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently. You can change most of the default settings from the main menu: press , then Scan preferences. 5. When you are satisfied with the scan settings, press anywhere on the screen to return to the previous page, then press Start. 6. Once the original has been scanned, you can (if you like) check the file size and change the automatically-generated filename of the scanned image. 7.
10 Copying Before starting to copy, see Paper types suitable for scanning on page 86. 1. Load the sheet with the printed side facing upwards (you can also load the sheet before step 1, if you prefer). Align the center of the sheet approximately with the center of the scanner. Use the standard size markings to help you. NOTE: The maximum length of paper that the scanner can scan depends on the paper width and the scan resolution. An alert is displayed if the maximum length is exceeded. 2. 3. 4.
● Size allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size). ● Copy quality allows you to set the print quality to Best, Normal or Fast. ● Copy color allows you to choose color or grayscale printing. ● Roll allows you to specify printing on roll 1 or roll 2, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit.
11 Mobile printing 92 ● Introduction ● Print from mobile devices ● Print from Apple iOS ● Print from Android ● Print by email (HP ePrint) ● Mobile Printing Chapter 11 Mobile printing ENWW
Introduction You can print to your printer from many mobile devices and from almost any location. There are two main methods of Mobile Printing: ● Direct printing by connection to the same network ● Printing by e-mail Print from mobile devices You can print directly from the operating system of your mobile device, if your mobile device and printer are connected to the same network. For more information, see http://www.hp.com/go/designjetmobility.
Mobile Printing Print from in-OS (internal Operating Systems) iPhone, iPad Printing with AirPrint™ is simple, all you have to do is make sure your device and printer are operating on the same network and follow the steps below. 1. Choose your content. Open the document or photo you want to print, tap the share button. 2. Select print icon. Swipe screen to reveal print button on bottom now, then tap the print icon. 3. Print. Confirm the correct printer setting are selected.
12 Job queue management ENWW ● The job queue in the front panel ● The job queue in the Embedded Web Server or HP Utility 95
The job queue in the front panel To see the job queue on the front panel, press on the home screen. You can choose Print & Copy Jobs or Scan Jobs from the tabs at the top of the screen. Job queue page The job queue page shows all jobs that are available in whichever job queue you have selected. The print & copy queue includes jobs that are being received, parsed, rendered, printed, and already printed. The scan queue includes jobs that are being scanned and jobs that have been scanned.
Prioritize a job in the queue You can select a job in the queue and make it the next one to be printed. After selecting the job, press Move to front. If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off and then move it to the front of the queue as described above. In the following cases, the Move to front button is not displayed: ● The job is already at the front of the queue.
Turn off the job queue To turn off the job queue, press 98 Chapter 12 Job queue management , then , then Setup > Job management > Queue > Off.
The job queue in the Embedded Web Server or HP Utility The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job Center from the HP Utility. Job queue page By default, access to the job queue is open to all users.
Job preview The printer generates a JPEG file for each incoming job, which can be displayed as a preview of the job. Job preview is available once the job is processed. NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page.
In the same way, you can delete a job that has not been printed yet. If the job is currently being printed (its status is printing), you can select Cancel and then Delete. Reprint or copy a job in the queue To reprint or make extra copies of any job in the queue, select the job in the Embedded Web Server and click the Reprint icon, then specify the number of copies you want. The job will be moved to the top of the queue.
● Printing ● Drying ● Cutting paper ● Ejecting page ● Canceling: The job is being canceled, but will remain in the printer job queue ● Deleting: The job is being deleted from the printer ● Printed ● Canceled: The job has been canceled by the printer ● Canceled by user ● Empty job: The job does not contain anything to print Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 235, which explains why the job is on hold.
13 Color management ENWW ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server ● Color management from the front panel ● Color management and the scanner 103
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP DesignJet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
You can check the color calibration status of the currently loaded paper from the front panel at any time: press , then , then Image quality maintenance > Calibration status. The status may be one of the following: ● Recommended: the paper has not been calibrated. NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended.
3. The chart is scanned and measured. 4. From the measurements, the printer calculates the necessary correction factors to apply for consistent color printing on that paper type. It also calculates the maximum amount of each ink that can be applied to the paper.
Printer emulation If you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a different HP DesignJet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. Accuracy is guaranteed only when printing on plain, coated, or heavyweight coated paper.
You can then make adjustments using a lightness slider and three color sliders. ● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively. The Reset button restores each control to its default setting.
● In the Windows PostScript driver dialog: go to the Color tab and select HP Professional PANTONE Emulation. ● In the Mac OS X PostScript Print dialog: go to the Color Options panel and select HP Professional PANTONE Emulation. Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers.
● U.S. Sheetfed Coated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 350% total area of ink coverage, negative plate, bright white offset stock. ● U.S. Sheetfed Uncoated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 260% total area of ink coverage, negative plate, uncoated white offset stock. ● U.S.
● ColorMatch RGB emulates the native color space of Radius Pressview monitors. This space provides a smaller gamut alternative to Adobe RGB (1998) for print production work. ● Apple RGB emulates the characteristics of the average Apple monitor, and is used by a variety of desktop publishing applications. Use this space for files that you plan to display on Apple monitors, or for working with old desktop publishing files. ● Adobe RGB (1998) provides a fairly large gamut of RGB colors.
guarantee that any particular color will be printed accurately. It maps the white of the input space to the white of the paper on which you are printing. ● Absolute colorimetric (proofing): the same as relative colorimetric, but without mapping the white. This rendering is also used mainly for proofing, where the goal is to simulate the output of one printer (including its white point).
application, the information of the ICC profile is automatically used for optimum color appearance on your monitor. When you print a scanned image, or copy an original, the embedded ICC profile is also automatically used by the printer for optimum printing results.
14 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office For printing examples using HP DesignJet ePrint & Share, see http://www.hp.com/go/eprintandshare.
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the document size.
ENWW 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button.
5. Select the Layout/Output tab, and then Autorotate. 6. Click OK, and check that the print preview in the Print dialog box seems correct. Print from Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
ENWW 2. Click the Plot icon at the top of the window. 3. The Plot window opens. You can see further options by pressing the circular button in the lower right corner of the window.
4. Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button.
ENWW 6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality). 7. Press the Margins/Layout button for additional layout options.
8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disable automatic cutter option, and check the Autorotate option, which can help to avoid wasting paper. 9. Press the OK button and save your configuration changes to a PC3 file. Using printer emulation Printer emulation can be requested by selecting Advanced settings > Color > Color management > Printer Managed Colors > Printer emulation.
Print from Adobe Photoshop 1. ENWW In Photoshop CS5, select File > Print, then select your printer and press Print Settings.
2. Choose from the available document sizes. If you do not find the size that you intend to use, press the Custom button. Enter the width, the length, and the name of your custom size. Press the Save and OK buttons.
3. You may wish to change the default paper source, paper type, and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010.
Using PowerPoint 1. Select the File tab, then Print, and select the name of your printer. 2. Select Printer Properties > Layout/Output > Fit to to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. ENWW Select File > Page Setup > Print.
2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want.
4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use printer settings. 5. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. ENWW Select the Page Layout tab, then Size, and choose the paper size you want.
2. Select the File tab, then Print, and select the name of your printer.
ENWW 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 4. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Excel.
15 Retrieving printer usage information ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 132 Chapter 15 Retrieving printer usage information ENWW
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 133. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 133. If the HP Utility is not available, see Access the HP Utility on page 46. ● Request accounting data by email.
NOTE: The accuracy of the usage statistics is not guaranteed. Accounting statistics with the HP Utility 1. Access the HP Utility, see Access the HP Utility on page 46. 2. Under Windows, select the Job center and then Accounting, which launches the Embedded Web Server. Under Mac OS X, select Job Accounting and click the Look Up button. Accounting statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 46. 2. Go to the Main tab. 3.
14. Set Send accounting files every to the frequency with which you want the information sent, choosing a specific number of days or prints. 15. You may want to set Exclude personal information from accounting email to On, so that the accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included.
16 Handling ink cartridges and printhead ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● Safe mode ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage information 136 Chapter 16 Handling ink cartridges and printhead ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Supplies and accessories on page 165. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 250). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously.
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted. Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty.
● Colors ● Product name ● Product number ● Serial number ● Status, see Front-panel error messages on page 236 ● Volume of ink it has used ● Warranty status You can also get some of this information from the HP Utility. For an explanation of the printhead status messages, see Printhead status messages on page 229. If the warranty status is See warranty note, this indicates that expired ink is being used. If the warranty status is Out of warranty, this indicates that non-HP ink is being used.
2. The carriage moves automatically to the left side of the printer. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing the printhead, it tries to move back to its normal position in the right-hand end. 3. The front panel asks you to lift the scanner.
ENWW 4. Locate the printhead carriage. 5. Raise the blue printhead cover.
6. Pull the blue cover back towards you, raising the black piece to which it is attached. 7. Leave the black piece approximately vertical.
8. Grasp the printhead by the blue pieces on each side. 9. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old cartridge later if it still contains some ink. 1. Insert the new printhead.
2. Check that the printhead is correctly aligned with its ink connectors. 3. Lower the black piece over the printhead.
4. Close the blue cover and make sure that it is properly closed. When the printhead has been inserted correctly and is accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. ENWW 5. Lower the scanner. 6. The front-panel display confirms that the printhead is correctly inserted. The printer starts checking and preparing the printhead.
Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer.
17 Printer maintenance ENWW ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 149
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When reconnecting the power cable, remember to route the cable tidily along the back gutter.
● A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection. ● A firmware update is downloaded in the background: the printer can be printing at the same time. However, it cannot be installed in the background: printing must stop. Manual firmware updates Manual firmware updates can be performed in the following ways: ● Using the Embedded Web Server, select the Setup tab and then Maintenance > Firmware update.
Secure File Erase The printer's hard disk is used as a temporary storage area for print jobs. Secure File Erase can erase your temporary files from the hard disk to protect them from unauthorized access. It begins to do so as soon as you turn it on, but old temporary files that were already on the hard disk are not erased retroactively. If you want to erase the old files too, see Disk Wipe on page 153.
18 Scanner maintenance ● Clean the scanner’s glass plate ● Replace the scanner’s glass plate ● Calibrate the scanner 154 Chapter 18 Scanner maintenance ENWW
Clean the scanner’s glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed.
3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the printer. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner glass plate or anywhere else in the scanner. Do not worry about tiny droplets of water left on the glass: they will evaporate. 4.
● ENWW Clean the pressure rollers and the feed rollers.
5. Close the scanner cover and gently push it down to lock it into place. 6. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 7. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key. Replace the scanner’s glass plate Over time, the condition of the glass plate can deteriorate. Small scratches on the surface of the glass can reduce image quality.
2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 3. ENWW Unscrew 4 screws from the upper part if you intend to replace any of the three upper glasses; or unscrew the 4 screws of the lower part for the two lower glasses.
4. Remove the plastic piece (upper or lower as appropriate), and the plastic tabs next to the glass you intend to remove.
ENWW 5. Slide the glass laterally to remove it. 6. Slide the new glass into place.
7. Put back the plastic tabs you removed earlier. 8. Put back and screw in the plastic piece you removed earlier.
9. Close the scanner cover and gently push it down to lock it into place. 10. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key. Calibrate the scanner Your scanner has been calibrated at the factory, and theoretically CIS scanners do not need to be recalibrated during their lifetimes. Nevertheless, because of environmental changes, your scanner may start showing image defects that can be easily corrected by recalibrating the scanner.
Load the maintenance sheet into the scanner face up, centered and with as little skew as possible. Once the calibration is finished, the maintenance sheet should be carefully placed into its solid cover, and saved in a fresh and dry place. Otherwise, it could be damaged, which could affect the operation of your scanner in the future. Check that the maintenance sheet is not dirty, wrinkled, scratched or folded before calibrating the scanner. If necessary, call HP support and ask for a new maintenance sheet.
19 Supplies and accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 165
How to order supplies and accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com, select your printer and click on the accessories button. ● Contact HP Support (see Contact HP Support on page 243), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. Order ink supplies The following ink supplies can be ordered for your printer.
Order accessories The following accessories can be ordered for your printer. Name Product number HP DesignJet PostScript®/Pdf Upgrade Kit C0C66A HP DesignJet 3-in Spindle Adaptor Kit CN538A HP DesignJet 36-in Spindle L4R66A HP HD Pro 42-in scanner G6H51B HP SD Pro 44-in scanner G6H50B Introduction to the accessories PostScript Upgrade The PostScript Upgrade enables a T2500 to print the same file types that a T2500 PS can print, including PDF and PostScript files.
20 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong paper type ● An “on hold for paper” message ● The paper has jammed in the print platen ● The paper has jammed in the stacker ● The printer reports unexpectedly that the stacker is full ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The print remains in the printer after printing has comp
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● The paper may be crumpled, or warped, or may have irregular edges. Unsuccessful roll load ● If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
Front-panel message Suggested action Close the roll cover when the paper load is finished Close the roll cover when the paper load is finished. Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent. Roll cover closed during paper load process Do not close the roll cover until you are prompted to do so by the front panel.
Black ink is easily removed when touched This happens when your paper is incompatible with matte black ink. To use an optimized ink combination, select paper type Photo Paper > Photo Gloss Paper. After printing, the paper has wrinkles or there is too much ink Reduce the quantity of ink, or use thicker paper.
When is a job put on hold for paper? If the paper mismatch action is set to Put job on hold (see Paper mismatch action on page 28), a job is put on hold for paper in the following cases: ● The paper type that has been selected by the user is not currently loaded on the specified roll—or on either of the rolls, if no roll has been specified.
The paper has jammed in the print platen When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display, and a system error 81:01 or 86:01. ENWW 1. Lift the scanner. 2. Move the carriage manually to the left side of the printer, if feasible.
3. Go to the paper path. 4. Cut the paper with a pair of scissors.
ENWW 5. Open the roll cover. 6. Manually rewind paper onto the roll.
7. If the leading edge of the paper is ragged, trim it carefully with scissors. 8. Remove the paper left in the printer. 9. Make sure you have removed every fragment of paper.
10. Lower the scanner and close the roll cover. 11. Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on. 12. Reload the roll, or load a new sheet see Paper handling on page 51. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
● Ensure that the basket is not full. ● Ensure that the paper is not jammed. ● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or remove prints manually as they are completed. If you see the message Please remove the print from the basket and press OK to continue, empty the basket, check that there is no paper in the path to the basket, then press OK. The printer checks that the problem has been fixed.
21 Troubleshooting print-quality issues ENWW ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink mark
● Some objects are missing from the printed image ● A PDF file is clipped or objects are missing ● The Image Diagnostics Print ● If you still have a problem 180 Chapter 21 Troubleshooting print-quality issues ENWW
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 166.
Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 63. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 69). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to Quality.
Application Resolution option in the driver dialog's Advanced tab, under Document Options > Printer Features. If you change this option, you may wish to reprint your job at this point in case the problem has been solved. 4. When printing on uncoated paper in Fast mode, try loading the paper as Bright Bond. 5. If the problem remains, go to the front panel and press , then , then Image quality maintenance > Calibration status to see the printhead alignment status.
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Align the printhead. See Align the printhead on page 228. 2. Reseat the printhead by removing and then reinserting it. See Remove the printhead on page 141 and Insert the printhead on page 145. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 69. 2.
1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 249. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 63. 3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 4.
3. Check that you are using appropriate print-quality settings (see Printing on page 69). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. If you change the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 4.
Photo paper may be extremely sensitive to the basket or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing. To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Catch your prints as they are cut from the roll and do not let them fall into the basket. Alternatively, leave a sheet of paper in the basket so that freshly printed sheets do not make direct contact with the basket.
3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper fibers may affect performance. 4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
Horizontal lines at the end of a cut sheet print This type of defect affects only the end of a print, within approximately 30 mm of the trailing edge of the paper. You may see some very thin horizontal lines across the print. To avoid this problem: 1. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 194. 2. Consider printing with roll paper. 3. Consider using larger margins around your image.
is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 104. If you have made any changes, you may wish to reprint your job in case the problem has been solved. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 69). If you have selected the Speed or Fast options, you may not get the most accurate colors.
The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 78). ● Check the actual printable area for the paper size you have loaded.
● Try using the PostScript printer driver to print your job, if you have not already tried it. ● Select a smaller page size and scale to the desired final page size in the driver or in the front panel. ● Save the file in another format, such as TIFF or EPS, and open it with another application. ● Use a RIP to print the file. ● Reduce the resolution of bitmap images in your application software. ● Select a lower print quality in order to reduce the resolution of the printed image.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, you should clean the printhead, selecting the relevant color group.
And here is an example of the same printhead in a bad state: Corrective action 1. Clean the printhead if necessary (see Clean the printhead on page 228). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printhead again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3.
ENWW ● Try using a higher print-quality option. See Printing on page 69. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/T2500/drivers. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware is up to date.
22 Troubleshooting scanner issues Cannot access the network folder If you have set up a network folder (see Configure a scan-to-network or scan-to-FTP folder on page 23), but the printer cannot access it, try the following suggestions. ● Check that you have filled in each field correctly. ● Check that the printer is connected to the network. ● Check that the remote computer is switched on, working normally and connected to the network. ● Check that the folder is shared.
ENWW 5. If scanning to files on the network is too slow and the network configuration cannot be amended to correct this, improved speeds can be achieved by scanning to a USB flash drive. 6. If scanning to a USB flash drive seems slow, check your USB flash drive interface compatibility. Your system supports a Hi-Speed USB interface. Your USB flash drive should be compatible with Hi-Speed USB (sometimes known as USB 2).
23 Troubleshooting scan-quality issues ● Random vertical lines ● Wrinkles or folds ● Line discontinuities ● Grain in area fills when scanning plain paper ● Small color differences between adjacent CIS modules ● Vertical light lines at the intersection between CIS modules ● Variable line thickness or missing lines ● Inaccurately reproduced colors ● Color fringing ● Clipping in dark or light areas ● Flare in the image when scanning glossy originals ● Vertical red and green bands over w
● A copied or scanned image is very skewed In this chapter the most common defects and failure modes are shown, sorted by relevance and frequency of appearance. A defect is a common image artifact that usually appears when using any CIS scanner. These are due to incorrect settings, product limitations, or easily solvable mistakes. A failure mode is due to malfunctions of some of the scanner components.
Actions 1. Re-scan the original, setting the content type to Image, and contrast and background cleaning to zero. 2. If the problem persists, re-scan the original at a lower scanner resolution (Standard quality if scanning, Fast or Normal if copying). It may also help to flatten the original manually as much as possible before scanning it again. NOTE: The problem of wrinkles cannot always be solved, due to the technological limitations of CIS technology.
calibrating the scanner (an old or damaged maintenance sheet may cause this problem); if it is damaged, call HP support and ask for a new maintenance sheet. 4. If the problem persists, proceed to analyze the following areas of the diagnostic plot: a. 4 (from module A to E). b. 10, at the intersection between modules. c. 13 in modules A and E, and 14 in modules B, C, and D.
Actions 1. Please look at the original and check if it is dirty, has fingerprints on it or if the grain is already present in the print. If not, then proceed to step 2. 2. Repeat the scan/copy, setting the content type to Image. 3. If the problem persists: ● If the problem appears when copying, use Best quality. We also recommend using coated or glossy paper in order to avoid grain in copies. ● If the problem appears in a scanned file, scan at a lower resolution (Standard quality). 4.
Sometimes the color mismatch between adjacent modules can be enormous, showing a serious scanner malfunction, as in the following example. If this occurs, see Completely wrong colors on page 215. Actions 1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90 degrees before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 154.
Actions 1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90 degrees before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 154. Then proceed to analyze pattern number 2 of the diagnostic plot at the intersections between CIS modules. The example below shows a good result on the left and a bad result on the right: the latter has light vertical banding 0.
Actions 1. Make sure that you choose the correct paper type in the scan settings before scanning. 2. When dealing with copies, you must take into account that good color matching between a given original and its copy can be achieved only if both are printed on the same type of paper. In the case of scanned files, good color matching can be achieved only if your monitor is color-calibrated or compliant with sRGB or AdobeRGB standards. 3.
3. If the problem still persists, you can diagnose this issue by analyzing the patterns 6 and 8 (A to E) of the diagnostic plot. The black horizontal lines appear slightly colored at the top and bottom of each end (in the example on the right, below). Normally, they look red at the top and blue or green at the bottom, but it could be the other way around. If you see this effect, call HP support and report “color fringing problem after calibration”.
If your scanned pattern looks like the incorrect one on the right, whether the clipping is in dark and/or light areas, call HP support and report “Clipping in dark/light areas”. Flare in the image when scanning glossy originals If the scanner is miscalibrated, or if the original plot you are trying to scan is very glossy or reflective, you can sometimes find flare in the scanned image, as in the following example: original on the left, scanned image on the right. Image © www.convincingblack.
Actions 1. Clean and calibrate the scanner as indicated in Scanner maintenance on page 154. If the calibration failed, proceed as stated in Calibrate the scanner on page 163. However, if the calibration ended correctly, scan your original again and check that the colored vertical bands have disappeared. 2. If the problem persists, call HP support and report “vertical red/green bands after calibration”.
2. If the problem persists, proceed to analyze patterns 4, 13, and 14 of the diagnostic plot. If you find a problem similar to that shown below, call HP support and report a “stop-start effect” error. Vibration If your printer is not properly placed on a flat surface, or if the scanner lid does not close correctly, you may sometimes find that the scanned image suffers from vibration, as in the following example: original on the left, scanned image on the right. 1.
Actions 1. Open the scanner lid. Clean the motor wheels (small black rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan. 2. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 154, and analyze pattern 1 of the diagnostic plot.
4. If the problem persists, analyze pattern number 7 in modules A through E of the diagnostic plot. A correct example is given below, followed by two incorrect examples. Note that there is a black ring near the center of pattern 7. In this step, you must look at the region near the black ring. If you can see discontinuities in the black and white lines, call HP support and report a “defocus or blurring” error.
Actions 1. Turn your original 90 degrees and repeat your scan. 2. If the problem persists, open the scanner lid. Clean the motor wheels (small black rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan. 3. If the problem persists, restart the scanner by turning it off and on again.
3. If the problem persists, try to calibrate the scanner as indicated in Scanner maintenance on page 154. If this operation fails, call HP support with the error code given on the front panel. If no error code appears, try to repeat your scan. 4. If the problem persists, call HP support and report a “vertical black band 20 cm wide”. The scanner damages some originals HP is aware that this scanner may cause vertical scratches on inkjet originals on thick glossy paper.
5. If the colors are still wrong, analyze the whole diagnostic sheet. Check that you find completely wrong colors in the area corresponding to just one of the CIS modules, as in the following figure. If so, call HP support and report “completely wrong colors after calibration”, and report the letter of the CIS module that is failing (module A at the example). If all the modules are failing, call HP support and report that.
Image © www.convincingblack.com, reproduced with permission. Actions 1. Restart your printer. Then calibrate the scanner, as indicated in Scanner maintenance on page 154, and repeat your scan. Turn the original 90 degrees if possible before rescanning. 2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call HP support and report an “object replication“ issue if you see the kind of error shown on the right.
Incorrect edge detection, mostly when scanning tracing paper Tracing or translucent papers can be scanned with good results, although totally transparent papers are not supported. Nevertheless, the resulting image may have extra margins or some clipping of the content in some situations when detection of the edge of the paper is not accurate, which may also happen when scanning plain paper if the glass plate is dirty. In order to avoid these undesired effects, please follow these recommendations. Actions 1.
24 The scanner diagnostic plot ENWW ● Prepare the printer and the paper to print the diagnostic sheet ● Visual check for errors while printing the diagnostic sheet ● Scan or copy the diagnostic plot ● Monitor calibration ● Save the diagnostic plot for future use 219
Prepare the printer and the paper to print the diagnostic sheet Turn on your printer and wait until it is functioning. Then select the paper on which the diagnostic plot is going to be printed (you can reuse the diagnostic plot any time in the future, if it is saved carefully). Ideally, the diagnostic plot should be printed on glossy paper, and you are highly recommended to do that if you use your printer mostly for scanning or copying photo originals (posters, pictures printed on glossy paper, etc).
Alignment Looking at patterns 4, 13, and 14, you may find problems with the printer’s printhead alignment, which can cause defects such as the following. Additionally, misalignment problems can be seen in patterns 4 and 9 in the form of color fringing (which is exaggerated below, on the right). That is, the limits between two strong colors are not well defined or a third color appears between them.
Finally, a special pattern for checking the printer’s printhead alignment can be found at the top left of the diagnostic sheet. This pattern has no number as it is not used for scanner checking. It is made of three colored crosses that may be used to identify the problem in question. The correct pattern is shown on the left, an example of misalignment on the right. Loss of shadow or highlight details Looking at pattern 16, you may find a problem with the color calibration of the printer (CLC process).
You can also see some banding in patterns 4, 9, 10, and 11, indicating that the printheads need to be cleaned. , then , then Image Quality You can launch printhead cleaning from the front panel by pressing Maintenance > Clean printheads. Streaks Looking at patterns 1, 2, 3, 9 and 16, you may find vertical streaks as in the examples shown below, if the printer’s printheads are not working correctly. Replacing the printhead for the color showing the streaks may solve the problem.
Scan or copy the diagnostic plot There are two options for evaluating the diagnostic plot: scanning into a JPEG file, or copying onto paper. We recommend using the scan option, so that the generated file can be analyzed more easily by a remote support engineer if necessary. If you decide to scan the plot, first adjust your computer’s monitor as described in Monitor calibration on page 224.
Now you are ready to check each pattern individually. Save the diagnostic plot for future use We recommend saving the diagnostic plot with the maintenance sheet, in the solid tube provided.
25 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages 226 Chapter 25 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label rightside up and readable. CAUTION: Never clean inside the ink cartridge slots.
2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 3. Reinsert the printhead, see Insert the printhead on page 145. 4. Check the front-panel display message.
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. 5. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again.
26 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● The printer behaves strangely ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Mobile printing troubleshooting ● Automatic file system check ● Alerts 230 Chapter 26 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start, you are recommended to replace the firmware, in the following way. 1. Go to the HP Support Center (see HP Support Center on page 241) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port in the front panel, then turn the printer on. 4.
● If you selected manual mode for the job, you must open the job queue, select the job, and print it in manual mode. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working.
● Ensure that you have selected the correct printer in your application, see Printing on page 69. ● Ensure that the printer works correctly when printing from other applications. ● Remember that very large prints may take some time to receive, process and print. ● If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer.
NOTE: The results printed out are from the last run of the Connectivity wizard, so you must already have run the Connectivity wizard in order to get any results. The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual tests. From the front panel, press , then , then Connectivity > Diagnostics & troubleshooting. The following options are available. ● All tests ● Network connectivity test: Check the printer's connection to the local area network.
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. However, it can take up to 40 under some conditions, for example, when the printer has not been used for a long period of time and requires more time to prepare the printhead. Alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to work normally.
27 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP Support on page 243.
Table 27-1 Text messages (continued) Message Recommendation Replace incorrect [color] cartridge Replace the cartridge. Check the supported ink cartridges and see Handling ink cartridges and printhead on page 136. Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink cartridges and printhead on page 136. Table 27-2 Numerical error codes ENWW Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer.
Table 27-2 Numerical error codes (continued) Error code Recommendation 63:10 ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Check that the network cable is correctly connected. ● Ensure that the printer’s firmware is up to date. See Update the firmware on page 151. 63:20 A potential problem has been detected in the network interface.
Table 27-2 Numerical error codes (continued) Error code Recommendation 86:01 Open the scanner and make sure that there are no obstacles restricting the movement of the printhead’s carriage. If the paper has jammed, clear the obstruction by following the instructions in the front panel. 94, 94.1 Restart color calibration. See Color calibration on page 104. The system error log The printer saves a log of system errors that you can access in the following ways. Using a USB flash drive 1.
28 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 240 Chapter 28 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
They include remote support. On-site service is also provided if necessary, with two alternative responsetime options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.
Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP. ● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair.
You can also get chat assistance on your smartphone by using the HP Support Center Mobile App: http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html? app=tcm:245-1163163&platform=tcm:245-1163164. Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html.
29 Printer specifications ENWW ● Functional specifications ● Mobile printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 245
Functional specifications Table 29-1 HP 727 ink supplies Printhead One printhead, with doubled nozzles for matte black Ink cartridges Cartridges containing 40 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Table 29-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 914 mm (36 in) Roll length 91 m (300 ft) Roll diameter 140 mm (5.51 in) Roll weight 11.9 kg (26.
Table 29-3 Printing resolutions (continued) Print quality Maximum detail Graphic language Rendering resolution (ppi) Printing resolution (dpi) Fast (heavyweight coated, photo) Off HP-GL/2 600 × 600 1200 × 1200 HP PCL3GUI, PostScript 300 × 300 1200 × 1200 HP-GL/2 600 × 600 600 × 1200 HP PCL3GUI, PostScript 300 × 300 600 × 1200 any 300 × 300 600 × 1200 Fast (plain, coated, natural tracing paper) Economode Off Off * For a list of supported papers, see Order paper on page 166.
Mobile printing specifications Table 29-7 Mobile printing Mobile printing Yes, directly from both iOS with AirPrint and Android with HP Print Service Plugin Mobile devices supported by HP Mobile printing Smartphones and tablets Supported operating systems iOS, Android, Windows OS Versions iOS from 7.0 and Android from 4.
Power specifications Table 29-11 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current < 4.
Glossary AirPrint A technology used by iPod, iPhone, iPad, and (optionally) Mac OS X 10.7 onwards, which allows immediate printing to a printer in the same network without the need for a printer-specific driver. AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet printers no longer support AppleTalk.
Fast Ethernet An Ethernet network capable of transferring data at up to 100,000,000 bits/second. Fast Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor.
Network A network is a set of connections that pass data between computers and devices. Every device is able to communicate with every other device in the same network. This allows data to be moved between computers and devices, and allows devices such as printers to be shared between many computers. Nozzle One of many tiny holes in a printhead through which ink is deposited onto the paper.
Index A access control 32 accessories order 167 account ID requiring 33 accounting 133 accounting data by email 134 acoustic specifications 249 Acrobat, print from 116 alerts errors 235 turn on and off 31 warnings 235 Android 94 auto-off 47 AutoCAD, print from 118 B banding problems 182 basket 63 output problems 177 black and white 108 black point compensation 113 blurred lines 186 brightness in front panel 48 C calibration color 104 scanner 163 cannot load paper 169 clean the printer 150 clipped at bottom
auto-off 47 black point compensation 113 calibrate color 105 calibrate paper advance 182 calibration status 105 clean printhead 228 CMYK source profile 113 color/grayscale 113 connectivity wizard 21, 233 cutter 66 display brightness 48 drying time 65 economode 79 emulate printer 113 enable crop lines 81 form feed and cut 66 Internet connectivity 21 language 46 maximum detail 79 merge 78 modify configuration 49 move paper 65 nest options 29 PANTONE emulation 113 paper mismatch action 28 paper size 74 print c
more passes 79 move the printer 150 multiroll printer 67 N nesting 81 turn on and off 29 network configuration 35 network folder cannot access 198 configure 23 use 87 Network settings 48 network troubleshooting 37 networks link speed 43 protocols 39 security settings 42 O on hold for paper enable/disable 172 message 171 order accessories 167 ink cartridges 166 paper 166 printhead 166 overlapping lines 77 overnight printing 84 P page size 74 PANTONE emulation 109 paper advance 66 calibrate the paper advance
remote printing set preferences 22 rendering intent 112 rescale a print 77 retrieval time change 65 roll paper load 55 spindle load 52 unload 58 roll protection 83 roll switching options 29 S safe mode 140 safety precautions 2 scale a print 77 scan-quality problems color differences between CIS modules 204 color fringing 207 completely wrong colors 215 damaged original 215 down-scaling 217 edge detection 218 flare from glossy originals 209 ghosting 216 grain in area fills 203 horizontal periodical banding 2
