HP DesignJet T790 and T1300 Printer Series Using your printer
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Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Safety precautions ................................................................................................................................................................... 2 HP Start-Up Kit ...................................................................................
Set Windows driver preferences .......................................................................................................................................... 26 4 Personalizing the printer ....................................................................................................................................................................... 27 Change the language of the front-panel display .............................................................................................
8 Web-connected printing ........................................................................................................................................................................ 61 Print by email .......................................................................................................................................................................... 61 9 Job queue management (T790 PS and T1300 series) ............................................................................
Maintain the ink cartridges ................................................................................................................................................. 116 Move or store the printer .................................................................................................................................................... 116 Update the firmware .......................................................................................................................................
Edges of objects are darker than expected ..................................................................................................................... 148 Horizontal lines at the end of a cut sheet print .............................................................................................................. 149 Vertical lines of different colors .........................................................................................................................................
Customer Self Repair .......................................................................................................................................................... 173 Contact HP Support ............................................................................................................................................................. 173 22 Printer specifications .............................................................................................................................
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure that the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire and susceptibility to electromagnetic interference.
● Working with two rolls (T1300 series) on page 44 ● Printing on page 46 ● Web-connected printing on page 61 ● Job queue management (T790 PS and T1300 series) on page 62 ● Color management on page 69 ● Practical printing examples on page 80 ● Retrieving printer usage information on page 101 ● Handling ink cartridges and printheads on page 105 ● Maintaining the printer on page 115 Troubleshooting These chapters help you solve problems that may occur while printing and include the following
Full name Short name HP DesignJet T790 Printer T790 HP DesignJet T790 PostScript Printer T790 PS HP DesignJet T795 Printer T795 HP DesignJet T1300 Printer T1300 HP DesignJet T1300 PostScript Printer T1300 PS The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 1118 mm (44 in) wide.
The printer’s main components The following front and rear views of the 1118mm (44 in) printer illustrate the main components. The 610 mm (24 in) printer (not shown) has the same components in a narrower body. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10.
Rear view HP DesignJet T1300 series 6 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast (T790) or Gigabit (T795, T1300) Ethernet port, to connect to a network 3. Diagnostic LEDs, to be used by service engineers 4. Hi-Speed USB host port, intended for connecting an accessory There is another Hi-Speed USB host port on the other side of the printer, beside the front panel, intended for connecting a USB flash drive.
The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed. 1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed.
Home screen dynamic icons The following items are displayed only on the home screen. ● Press to view information about printer status, change printer settings, or initiate actions such as loading paper or replacing ink supplies. A smaller warning icon appears if there are actions that need to be performed. ● To the right of the above button is a message showing the printer status or the most important current alert.
— Perform calibrations and troubleshooting — Submit print jobs (T1300 series only) — Manage the job queue, see Job queue management (T790 PS and T1300 series) on page 62 — View job accounting information (T1300 series only), see Retrieving printer usage information on page 101 — Change various printer settings — Manage e-mail notifications — Change permissions and security settings (T1300 series only) See Access the Embedded Web Server on page 28 and Access the HP Utility on page 28.
To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes. The printer’s internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel.
2 12 Installing the software ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS) ● Connect a computer to the printer by USB cable (Mac OS) ● Uninstall the printer software (Mac OS) Chapter 2 Installing the software ENWW
Choose which connection method to use The following methods can be used to connect your printer.
Using IPv6 Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers. In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is necessary: 1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”). 2.
Now you can proceed to install the printer software and connect to your printer. Printer software installation 1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server on page 28). 2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the setup.exe program in the root folder of the DVD. 3. Press the Software Installation button. 4.
8. When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure that the printer is turned on. 9. The printer drivers and the HP Utility are installed. TIP: If you would like to share the printer with other people connected to your network, press the Printer Properties button in the Ready to Install window, set Printer Name to the name under which the printer will be shared, then set Shared to Yes.
Bonjour connection 1. Go to the front panel and press , then , then . Note the mDNS service name of your printer. 2. Insert the HP Start-up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP DesignJet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and other HP software, such as the HP Utility. 7.
Click Continue. 9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network. 10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive. If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the network. See Connect a computer to the printer by network (Mac OS) on page 16. Uninstall the printer software (Mac OS) 1. Insert the HP Start-up Kit DVD into your DVD drive. 2. Open the DVD icon on your desktop. 3. Open the Mac OS X HP DesignJet Uninstaller, and follow the instructions on your screen to uninstall the printer software..
3 20 Setting up the printer ● Introduction ● Set up your Web-connected printer ● Web Services manual configuration ● Paper suitability options (T1300 series) ● Turn nesting on and off (T1300 series) ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off (Windows only) ● Control access to the printer ● Require account ID (T1300 series) ● Set Windows driver preferences Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Set up your Web-connected printer Your printer can connect to the Internet to benefit from various Web Services: ● Automatic firmware updates ● Use HP ePrint to print by email To set up your printer for Web Services, please follow these steps, explained in more detail below: 1. 2.
● Proxy > Primary port: Enter the proxy port number, zero by default. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 165. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates. NOTE: If an administrator password has been set, it will be required to change these settings.
When a job is put on hold for paper, it is kept in the printer queue until some suitable paper is loaded (in which case, all jobs waiting for that paper type can be printed). Meanwhile, other jobs with different requirements can continue printing. Roll switching options If two rolls are loaded, both of which are suitable for the job, the roll will be chosen according to your preferences.
● — The next page will not fit on the same row as the other pages already nested. — No page has been sent to the printer during the specified wait time. — The incompatible-page queue is full. The printer can queue up to six incompatible pages while nesting compatible pages. If it receives a seventh incompatible page, the nest is printed as it is. Off: nesting is disabled. This is the default option.
● Select Alert Settings in the Device List page of the HP Utility for Windows. ● Select Alert Settings in any alert page displayed by the HP Utility for Windows. ● Right-click the system tray icon of the HP Utility for Windows, and select Alert Settings. You can change the settings in the following ways: ● Turn all alerts on or off. ● Turn job status alerts on or off (T1300 series only). ● Turn on or off printer alerts for problems that stop the printer from printing.
● Specify separate administrator and guest passwords to control access to the Embedded Web Server ● Enable or disable Ethernet and USB connections to the printer ● Enable or disable various groups of front panel operations ● Use the same security settings that are available in the front panel (see above) NOTE: An administrator password may be required. NOTE: For more information, see the Embedded Web Server's online help.
4 ENWW Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage printer security ● Change your printer’s
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the Power key to turn it on. When you see icons appear on the front panel, press and then .
Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian, Simplified Chinese, Traditional Chinese, Korean and Japanese. ● Under Windows, select Tools > Set Language and select a language from the list. ● Under Mac OS, the language is changed as for any other application. In System Preferences, select International and re-launch the application.
The following settings are available. ● IP Configuration method: Specify the way to set an IP address, selecting BOOTP, DHCP, Auto IP or Manual. ● Host name: Specify the IP name of the printer. The name may contain up to 32 ASCII characters. ● IP address: Specify the IP address of the printer. Duplicate IP addresses on a TCP/IP network will cause communication to fail. TIP: Make sure that the combination of IP address, subnet mask and default gateway is valid.
1. Under Windows, select the Settings tab then Printer settings > Printing preferences. Under Mac OS, select Configuration then Printer settings > Configure printer settings > Printing preferences. 2. Select one of the following options. ● Select Automatic to let the printer determine which type of file it is receiving. This is the default setting; it works for most software applications. You should not normally need to change it.
5 32 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Chapter 5 Paper handling ENWW
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: moving. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 4.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder. Ensure both ends of the roll are as close to the spindle stops as possible. 6.
You should stand behind the printer when loading the lower roll (roll 2). You may stand behind or in front of the printer when loading the upper roll (roll 1). CAUTION: If your height is less than 1.6 m (5 ft 3 in), loading a roll while standing in front of the printer may cause back pain or other physical problems. 2.
8. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer beeps and the front panel asks you to remove the paper. 9. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 10.
12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 41. 13. The printer checks the alignment and measures the width, then the front panel prompts you to close the roll cover. If the roll is not correctly aligned, follow the instructions on the front-panel display. NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 129.
3. If a roll is already loaded, you have to wait while it is automatically unloaded. In the T1300 series only, the roll is not unloaded, but withdrawn to the standby position, so that it can be printed on again without reloading as soon as the sheet paper has been unloaded. NOTE: If at any time you open a roll cover while that roll is in the standby position, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it (T1300 series only). 4.
Unload a single sheet To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. To unload a sheet without printing, go to the front panel and press Unload sheet. Alternatively, press , then then the roll 1 icon, then Unload > , then Paper > Paper unload > Unload sheet. The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the basket.
Printing paper info Enable the Printing paper info option to record the printer’s estimate of the remaining roll length, paper width and type. The information is a combination of barcode and text that is printed on the leading edge of the roll when the paper is unloaded from the printer. NOTE: The paper-length estimate is available only if the printer registered the amount of paper that was on the roll when you loaded it.
● Reduced, to set a shorter than recommended time when quality is of lower importance ● None, to disable the drying time and remove your print as soon as it finishes printing CAUTION: print. If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in parallel.
NOTE: TIP: ENWW Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 147. To move the paper without cutting it, see Move the paper on page 41.
6 Working with two rolls (T1300 series) ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
NOTE: The Type is and Source is settings are in the printer driver and the Embedded Web Server; the Roll switching policy is set in the front panel.
7 46 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility (T1300 series) ● Print from a computer using a printer driver ● Advanced print settings Chapter 7 Printing ENWW
Introduction There are five different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 47. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 64.
6. When you are satisfied with the print settings, press Start. 7. If two rolls are loaded, you can choose to print on either roll, or you can let the printer choose automatically. NOTE: 8. The printer will automatically rotate the image by 90° if it can save paper by doing so. After printing, you can choose to print another file or go to the job queue. If you print another file immediately without returning to the home screen, the temporary settings used for the previous file are used again.
If you need to specify printing settings, go to the Job settings section and select the options you need. Each option has explanatory text on the right, so that you can understand the behavior of each setting. Remember that, if you leave the setting as Default, the setting saved in the job will be used. If the job contains no setting, the setting in the printer will be used.
● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS Print dialog (non-PostScript printers): go to the Paper/Quality panel and look at the Quality Options section.
3. Enter the name and dimensions of your new paper size. 4. Press OK. The new paper size is automatically selected. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned off. ● The paper size is local to the printer queue. It will not be seen from other printer queues in the same computer. ● In Domain server networks, the paper size is local to the computer.
Use the Embedded Web Server (T1300 series only) 1. Go to the Submit Job page. 2. Select Advanced settings > Paper > Page size > Custom. Select margins options By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (increased to 17 mm at the foot of cut-sheet paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Margins/Layout button.
Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. ● ● To preview a print under Windows, you have the following options: — Use your application's print preview option. — Check the Show preview before printing option (for the T1300 series only), which you can find in the driver's Paper/Quality tab and Features tab.
● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options, then set the quality level to Fast and check the Economode box. ● In the Mac OS Print dialog (non-PostScript printers): go to the Paper/Quality panel and set the quality options to Custom, then set quality to Fast and check the Economode box.
Print with no margins (T1300 series) Printing with no margins (to the edges of the paper) is known as borderless printing. This can be done only on rolls of glossy paper. In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the paper is absorbed by the sponge situated in the platen.
To print crop lines with nested jobs (see Nest jobs to save roll paper (T1300 series) on page 57), you must select a different option: ● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when nest is enabled > On. ● Using the front panel: press , then , then Setup > Job management > Nest options > Enable crop lines > On.
● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off (T1300 series) on page 23. What pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll. A single group of nested pages cannot be split between two rolls.
● Leave the printer permanently turned on so that it can maintain the printheads in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printheads. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printheads.
Recommended settings for unattended printing 60 Print type Print mode MaxDetail Drying time Paper types Lines Normal Off Optimal Coated, Bond, Heavyweight Coated, Glossy Lines and fills Normal On Optimal Coated, Bond, Heavyweight Coated, Glossy Maps Best On Optimal Coated, Heavyweight Coated, Glossy Renderings, photographs Best On Optimal Coated, Heavyweight Coated, Glossy Chapter 7 Printing ENWW
8 Web-connected printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 117) ● Print on HP printers from almost anywhere ● Print on HP printers from almost any device, including smartphones, tablets, and laptops For the latest information, see http://www.hpconnected.com (availability varies by product, country, and region). Print by email After you have enabled Web Services, you can print to your printer by email.
9 62 Job queue management (T790 PS and T1300 series) ● Introduction ● The job queue in the front panel (T790 PS and T1300 series) ● The job queue in the Embedded Web Server or HP Utility (T1300 series) Chapter 9 Job queue management (T790 PS and T1300 series) ENWW
Introduction The job queue management options described in this chapter are available for the following printers. ● T1300 series: all options in this chapter ● T790 PS: front panel options only ● T790, T795: no job queue management The job queue in the front panel (T790 PS and T1300 series) To see the job queue on the front panel, press on the home screen. Job queue page The job queue page shows all jobs that are available in the job queue.
Prioritize a job in the queue You can select a job in the queue and make it the next one to be printed. After selecting the job, press Move to front. If nesting is turned on (T1300 series only), the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off and then move it to the front of the queue as described above.
The job queue in the Embedded Web Server or HP Utility (T1300 series) The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job queue in the Main tab. Job queue page By default, access to the job queue is open to all users.
NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
NOTE: If Rotate was On when you sent the file, every copy will be rotated. NOTE: You cannot use this method for PCL3GUI jobs. To reprint old jobs that are PCL3GUI, you may be able to use your operating system's printer spooler, if you have already set the spooler to save old jobs. This facility depends on your operating system. NOTE: When reprinting a print job, you cannot change the print settings, because the job has already been rasterized.
Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 166, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off.
10 Color management ENWW ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1300 series) ● Color management from the front panel 69
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP DesignJet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated. ● Done: the paper has been calibrated, and the calibration is up to date. ● Disabled: this paper cannot be calibrated. NOTE: Color calibration cannot be performed on plain paper, nor on any kind of transparent material.
● Application-Managed Colors: in this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: in this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space.
Color adjustment options The aim of color management is to print accurate colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual color adjustments.
● In the Mac OS Print dialog (non-PostScript printers): go to the Color Options panel and select Grayscale from the Mode drop-down list. You can also select Pure Black and White if you want only black and white, without gray shades. ● In the Mac OS PostScript Print dialog (PostScript printers): go to the Color Options panel and select Grayscale from the Mode drop-down list. You can also select Pure Black and White if you want only black and white, without gray shades.
HP Professional PANTONE Emulation When you use a named PANTONE color in an image, your application will normally send to the printer a CMYK or RGB approximation to that color. But the application does not take the printer or the paper type into account, it merely produces a generic approximation of the PANTONE color, which will look different on different printers and on different papers.
● PSO Uncoated ISO12647-ECI is based on the characterization data set FOGRA47L.txt, applicable to the following reference printing condition according to the international standards ISO 12647- 2:2004 and ISO 12647-2:2004/Amd 1:2007: commercial and specialty offset, paper type 4, uncoated white paper, positive plates, tone value increase curves C (CMY) and D (K), white backing. ● PSO LWC Improved-ECI is based on the characterization data set FOGRA45L.
● None (Native): no emulation, for use when the color conversion is done by the application or operating system, and therefore the data arrive at the printer already color-managed. ● sRGB IEC61966-2.1 emulates the characteristics of the average PC monitor. This standard space is endorsed by many hardware and software manufacturers, and is becoming the default color space for many scanners, printers and software applications. ● ColorMatch RGB emulates the native color space of Radius Pressview monitors.
● Relative colorimetric (proofing): best used when you want to match a particular color. This method is mainly used for proofing. It guarantees that, if a color can be printed accurately, it will be printed accurately. The other methods will probably provide a more pleasing range of colors but do not guarantee that any particular color will be printed accurately. It maps the white of the input space to the white of the paper on which you are printing.
The other color options in the front panel can all be found by pressing , then , then Setup > Printing preferences > Color options. NOTE: These front panel settings can all be overridden by the printer driver or (with the T1300 series) Embedded Web Server job submission settings. T790 series and T1300 series options ● Color/Grayscale: you can choose to print in color or in shades of gray. Default: Print in color.
11 Practical printing examples 80 ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Chapter 11 Practical printing examples ENWW
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check the plot size. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: ENWW The page size will not be automatically selected according to the drawing size.
82 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Features tab, and then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from AutoCAD and the Embedded Web Server. Using AutoCAD ENWW 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window.
3. The Plot window opens. 4. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing.
ENWW 5. Press the Properties button. 6. Select the Device and Document Settings tab, and press the Custom Properties button.
7. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1300 series) on page 59). 86 8. Select the print quality (your own choice between speed and quality of printing). 9. If you intend to print on roll paper, you must decide where the printer should cut the paper.
10. Select the Features tab, then select the Autorotate option. If you have a T1300 series printer, select the Crop lines option also. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 11. Press the OK button and save your configuration changes to a PC3 file.
12. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1300 series only). If you have the HP DesignJet software suite installed, you will see the preview in HP DesignJet Preview. Using the Embedded Web Server to submit files (T1300 series) From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will see the window below; with other Web browsers, the mechanism for adding files is slightly different.
Press the Add files button (or Choose File, Add another file) to choose the files from your computer that you want to print. The files must be in one of the following formats: ● PDF (PostScript printers only) ● PostScript (PostScript printers only) ● TIFF (PostScript printers only) ● JPEG (PostScript printers only) ● HP-GL/2 ● RTL NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn.
Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected. The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver. Print a presentation This section demonstrates how to print a presentation from AutoCAD and from Photoshop. Using AutoCAD 90 1. Open the AutoCAD file and select a layout. 2. Click the Plot icon at the top of the window. 3.
4. Select the Device and Document Settings tab, and press the Custom Properties button. 5. In the Paper/Quality tab, check the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1300 series) on page 59). 6. ENWW Select the print quality (your own choice between speed and quality of printing).
92 7. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button and select Clip contents by margins. 8. If you are using photo or glossy paper, you can select Borderless printing (T1300 series only). 9. Select the Features tab, then select the Autorotate option. If you have a T1300 series printer, select the Crop lines option also.
10. Press the OK button and save your configuration changes to a PC3 file. 11. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1300 series only). Using Adobe Photoshop 1. ENWW In Photoshop CS5, select File > Print and then select your printer.
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons.
3. Select Show preview before printing. You may also wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2007. Using PowerPoint 1.
96 2. Select Properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type.
4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project ENWW 1. Select File > Page Setup > Print. 2. Select your printer's name, then Close.
98 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project.
Using Excel ENWW 1. Select the Office Button, then Print. Select your printer's name, then click Close. 2. Select the Page Layout tab, then Size, and choose the paper size you want.
3. Select the Office Button, then Print > Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 4. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
12 Retrieving printer usage information ENWW ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 101
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 102. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 102. If the HP Utility is not available, see Access the HP Utility on page 28. ● Request accounting data by email.
Accounting statistics with the HP Utility (T1300 series) 1. Access the HP Utility, see Access the HP Utility on page 28. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under Mac OS, select Job Accounting and click on the Look Up button. Accounting statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 28. 2. Go to the Main tab. 3. Select History > Accounting.
14. Set Send accounting files every to the frequency with which you want the information sent, choosing a specific number of days or prints. 15. You may want to set Exclude personal information from accounting email to On, so that the accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included.
13 Handling ink cartridges and printheads ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 105
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. To purchase additional cartridges, see Accessories on page 119. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 178). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: 5. Avoid storing partially used ink cartridges. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge ENWW 1. Before removing the cartridge from its wrapping, shake it vigorously. 2.
3. Insert the ink cartridge into its slot. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 156. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted.
Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. From the front panel, press 2. The front panel displays: then , then the printhead on which you want information.
3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the lid.
ENWW 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead NOTE: You cannot insert a new printhead successfully if either of the connected ink cartridges is empty, or nearly empty. In this case, you should replace the ink cartridge before inserting the new printhead. 1. Remove the orange protective caps by pulling them down. 2.
3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
6. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. 8. Close the window. 9.
14 Maintaining the printer ENWW ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase 115
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printheads. Preparing the printheads normally takes just over a minute. However, if the printer has been off for a six weeks or more, preparing the printheads could take up to 45 minutes. CAUTION: If the printer remains off for a long period of time, the printheads may become unusable. In this case, you need to replace the printheads with new ones.
● Using the HP Utility under Mac OS, select Firmware Update in the Support group. ● Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using a USB flash drive. Download the firmware file from http://www.hp.com/go/T790/firmware or http://www.hp.com/go/T1300/firmware (according to your printer model) into the USB flash drive and insert it into the Hi-Speed USB host port beside the front panel.
15 Accessories ENWW ● How to order supplies and accessories ● Introduction to the accessories 119
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T790/accessories or http://www.hp.com/go/T1300/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 173). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
● (A) indicates papers available in Asia (excluding Japan) ● (C) indicates papers available in China ● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions. Roll paper Paper type g/m² Length Width Part numbers 80 45.7 m (150 ft) 594 mm (23.
Roll paper (continued) Paper type HP Universal Heavyweight Coated Paper HP Heavyweight Coated Paper HP Super Heavyweight Plus Matte Paper g/m² 120 131 210 Length Width Part numbers 457 mm (18 in) Q7897A (EJN) 594 mm (23.39 in) (A1) Q1442A (EJ) 610 mm (24 in) C6019B 841 mm (33.11 in) (A0) Q1441A (EJ) 914 mm (36 in) C6020B 1067 mm (42 in) C6567B 91.4 m (300 ft) 914 mm (36 in) C6980A 30.
Roll paper (continued) Paper type g/m² Length Width Part numbers HP Vivid White Glossy Polyester Film 230 20.1 m (66 ft) 610 mm (24 in) CG827A (EJN) 1067 mm (42 in) CG828A (EJN) 610 mm (24 in) Q6574A 914 mm (36 in) Q6575A 1067 mm (42 in) Q6576A 610 mm (24 in) Q6579A 914 mm (36 in) Q6580A 1067 mm (42 in) Q6581A HP Photographic Paper HP Universal Instant-dry Gloss Photo Paper HP Universal Instant-dry Semi-gloss Photo Paper 190 190 30.5 m (100 ft) 30.
Roll paper (continued) Paper type g/m² Length Width Part numbers HP Self-adhesive Gloss Polypropylene 180 22.
External hard disk (T790 PS and T1300 series) The external hard disk replaces the printer's internal hard disk as a repository of personal data (the job queue, including temporary files, accounting and so on). The external hard disk can be removed and stored in a secure place when the printer has been turned off. You cannot use the external hard disk to share files between HP DesignJets or to download files from any computer to the printer.
7. The front panel displays Select Secure Disk Erase Level or Cancel to abort. 8. Choose the SDE level to be applied to the internal hard disk. Secure Disk Erase provides three different levels of security: 9. ● Insecure Mode or Non-Secure Fast Erase: All pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten.
Troubleshooting ● The use of the external hard disk by any device other than an HP DesignJet is not supported and may cause severe damage to the hard disk, which is not covered by the warranty. ● If the external hard disk has been previously inserted into a different HP DesignJet, the front panel displays: External hard disk not valid for this machine. Power off, plug in the correct hard disk and power on again.
16 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● An “on hold for paper” message (T1300 series) ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tray and generates jams ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ●
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the frontpanel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
NOTE: If the roll has become loose around the core, the printer cannot load the paper. Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Ensure that the sheet is aligned with the reference line on the roll cover. ● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display. ● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
Transparent or translucent paper If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear film. If your paper is a translucent paper (for example, technical paper), select paper type Technical paper > Natural Tracing Paper, Vellum or Translucent bond. Glossy paper If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type Photo Gloss Paper.
The printer printed on the wrong paper type If the printer prints your job before you were able to load your desired paper, you may have Any selected for the Paper Type in the printer driver. When Any is selected the printer will print immediately on whichever paper is loaded. Load your desired paper, see Paper handling on page 32, and select your paper type specifically in the driver. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper type from the Paper Type list.
I set the option “Paper mismatch action” to Print anyway, but some jobs are still put on hold If the Show print preview option is selected in the driver or the Embedded Web Server, jobs are put on hold until you have checked the preview and resumed the job. Check that the Show print preview option is not checked in the driver, and that there are no pending preview windows waiting for confirmation to continue printing.
2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: ENWW Do not move the paper sideways, as it could damage the printer. 6. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer.
8. Lower the blue lever. 9. Close the window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 32. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the basket ● Ensure the basket is correctly installed. ● Ensure the basket is open. ● Ensure the basket not full. ● Paper often tends to curl near the end of a roll, which can cause output problems.
Recalibrate the paper advance Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase. The printer is calibrated to advance correctly with all the papers appearing in the front panel.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
17 Troubleshooting print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off w
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 120.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 40. 2.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 40. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 46). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available).
Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 109 and Insert a printhead on page 112. 2. Align the printheads. See Align the printheads on page 159.
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 177. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 40. 3.
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 40. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 46). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 40. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper and HP Super Heavyweight Plus Matte Paper. 5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper. 6.
Horizontal lines at the end of a cut sheet print This type of defect affects only the end of a print, within approximately 30 mm of the trailing edge of the paper. You may see some very thin horizontal lines across the print. To avoid this problem: 1. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 152. 2. Consider printing with roll paper. 3. Consider using larger margins around your image.
3. Check that you are using appropriate print-quality settings (see Printing on page 46). If you have selected the Speed or Fast options, you may not get the most accurate colors. If you change the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 4. If you are using Application Color Management, check that the color profile you are using corresponds to the selected paper type and print-quality settings.
The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 54). ● Check the actual printable area for the paper size you have loaded.
● Use a RIP to print the file. ● Reduce the resolution of bitmap images in your application software. ● Select a lower print quality in order to reduce the resolution of the printed image. NOTE: If you are working under Mac OS, not all of these options are available. These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem.
First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part 2). For each individual colored pattern, check that most of the dashes are present. If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning.
Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 157). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printheads on page 157).
18 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 155
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 5. Reinsert the printhead, see Insert a printhead on page 112. 6. Check the front-panel display message. If the problem remains, try a new printhead.
1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage.
5. Remove any debris blocking the printhead drop detector. 6. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements.
NOTE: If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure by pressing , then , then Image Quality Maintenance > Align printheads. CAUTION: Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press CAUTION: pressing 2. on the front panel. Do not print if the realignment process has been canceled.
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
19 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 162 Chapter 19 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 171) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off.
● Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 40.
NOTE: If you connect directly to your printer with a USB cable, use the HP Utility. From the front panel, press , then , then Setup > Connectivity > Advanced > Embedded Web Server > Allow EWS > On. If you are using a proxy server, try bypassing the server and accessing the Web server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Options > Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes. CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file system check will restart from the beginning whenever you turn the printer on again. A file system check is scheduled every 90 days, in order to maintain the hard disk's file system integrity.
20 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 173. Text messages ENWW Message Recommendation [Color] cartridge altered Check the cartridge.
Text messages (continued) Message Recommendation Paper path error: misaligned Unload and reload the paper. Printhead replacement incomplete. Restart it. Restart the printhead replacement process. Printheads need individual testing. Do replacement Test the printheads using the Image Diagnostics Print (see the Image-quality troubleshooting guide) and replace any that are not working correctly. Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and printheads on page 105.
Numerical error codes (continued) Error code Recommendation 66:08 The job cannot be printed on the paper type that is loaded. 67, 67:04 Update your printer's firmware. See Update the firmware on page 117. 68:03 Restart the printer. 71.04 Out of memory. To avoid this, in the HP-GL/2 and HP RTL driver select the Advanced tab and then Send job as a bitmap. 71:03 Restart the printer. 71:04 Update your printer's firmware. See Update the firmware on page 117. 74:04, 74.
21 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 170 Chapter 21 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.
Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component.
22 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 174 Chapter 22 Printer specifications ENWW
Functional specifications HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta and cyan Cartridges containing 300 ml of ink (T795 & T1300 series only): matte black only Paper sizes Roll width Minimum Maximum 279 mm (11 in) 610 mm (24 in) or 1118 mm (4
Margins Top, right and left margins 5 mm (0.2 in) Bottom margin (trailing edge) 5 mm (0.2 in) (roll) 17 mm (0.67 in) (sheet) Mechanical accuracy ±0.1% of the specified vector length or ±0.2 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
* 640 MB physical DRAM Power specifications Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current <2A Consumption < 120 W Ecological specifications This product complies with European Union WEEE and RoHS Directives. To determine the ENERGY STAR qualification status of these product models, please go to http://www.hp.com/go/energystar.
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP DesignJet products no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Hi-Speed USB A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise compatible with original USB. Most personal computers today use Hi-Speed USB.
Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP DesignJet T790 and T1300 series, each printhead prints two different colors.
Index A access control 25 accessories order 124 account ID [T1300] requiring 26 accounting 102 accounting data by email 103 acoustic specifications 177 alerts errors 166 turn on and off 24 warnings 166 B banding problems 138 basket output problems 137 black and white 73 black point compensation 78 blurred lines 145 brightness in front panel 29 buzzer on/off 29 C calibration color 70 cannot load paper 129 clean the platen 148 clean the printer 116 clipped at bottom 150 clipped image 151 color adjustment opt
enable merge 53 form feed and cut 42 Internet connectivity 21 modify configuration 30 move paper 41 PANTONE emulation 79 paper mismatch action 22 print connectivity config.
loading error messages 130 maintenance 41 movement 41 not cut well 137 not flat 146 output problems in basket 137 paper not in driver 130 presets 40 print on loaded paper 52, 132 printed on wrong paper 132 retained by printer 137 roll loose on spindle 137 select type 52 size 50 sizes (max and min) 175 usage 102 view information 40 paper mismatch action [T1300] 22 paper not in driver 130 paper suitability [T1300] 22 paper types 120 PDF clipped 152 PDF missing objects 152 physical specifications 176 platen cl
T telephone number 173 two rolls [T1300] 44 U unattended printing [T1300] 59 unload paper roll 38 sheet 40 usage information turn on and off 24 using this guide 2 W wall spacers 7 warranty extensions 171 Web connection setup 21 web services introduction 10 troubleshooting 165 184 Index ENWW
