HP DesignJet T790 and T1300 Printer Series - Using your printer

The printer printed on the wrong paper type
If the printer prints your job before you were able to load your desired paper, you may have Any selected for the
Paper Type in the printer driver. When Any is selected the printer will print immediately on whichever paper is
loaded. Load your desired paper, see Paper handling on page 32, and select your paper type specically in the
driver.
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In the Windows driver dialog: select the Paper/Quality tab, then select your paper type from the Paper Type
list.
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In the Mac OS Print dialog (non-PostScript printers): select the Paper/Quality panel, then select your paper
type from the Paper Type list.
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In the Mac OS PostScript Print dialog (PostScript printers): select the Paper/Quality panel, then select your
paper type from the Paper Type list.
NOTE: Any is the driver default.
An “on hold for paper” message (T1300 series)
Based on a set of conditions that you can set when sending a job (see Paper mismatch action on page 22), the
printer will decide which of the loaded rolls of paper is more suitable to print the job. If there is no roll of paper
available that meets all the conditions, the printer will put the job on hold for paper. You can manually resume
the job, forcing it to print on a paper other than the one originally specied, otherwise it will stay on hold.
Which criteria are used to decide on which roll a job will be printed?
When a user sends a job, the desired paper type can be set (in the driver or in the Embedded Web Server). The
printer will print the job on a roll of paper of the chosen paper type that is large enough to print the drawing
without clipping. If there is more than one roll on which the job could be printed meeting all the criteria, the roll
will be chosen according to your preferences. These can be set from the front panel: see Roll switching options
on page 23.
When is a job put on hold for paper?
If the paper mismatch action is set to Put job on hold (see Paper mismatch action on page 22), a job is put on
hold for paper in the following cases:
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The paper type that has been selected by the user is not currently loaded on the specied roll—or on either
of the rolls, if no roll has been specied.
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The paper type that has been selected by the user is loaded on the specied roll, but the drawing is too
large to t on the roll—or on either of the rolls, if no roll has been specied.
If I load a new roll of paper, will jobs that were on hold for paper be automatically
printed?
Yes. Every time a new roll of paper is loaded, the printer will check if there are any jobs on hold for paper that
could be printed on the loaded roll.
I don’t like jobs being put on hold for paper. Can I prevent it?
Yes, this can be done from the front panel: see Paper mismatch action on page 22.
132 Chapter 16 Troubleshooting paper issues ENWW