HP DesignJet T790 and T1300 Printer Series - Using your printer

20 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow
the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the
recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support
on page 173.
Text messages
Message Recommendation
[Color] cartridge altered Check the cartridge.
[Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads
on page 105.
[Color] cartridge is low on ink Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is missing Insert a cartridge of the correct color. See Handling ink cartridges
and printheads on page 105.
[Color] cartridge is out of ink Replace the cartridge. See Handling ink cartridges and printheads
on page 105.
[Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready.
[Color] printhead #[n] error: not present Insert the correct printhead. See Handling ink cartridges and
printheads on page 105.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the
correct type (color and number). See Handling ink cartridges and
printheads on page 105.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead of
the correct type (color and number). See Handling ink cartridges
and printheads on page 105.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See The
front-panel display recommends reseating or replacing a printhead
on page 156.
Cutter replacement advised Contact HP Support to replace the cutter. See Contact HP Support
on page 173.
Job queue notication Cancel, resume or delete the job. See Job queue management
(T790 PS and T1300 series) on page 62.
Maintenance #1 advised Contact HP Support. See Contact HP Support on page 173.
Maintenance #2 advised Contact HP Support. See Contact HP Support on page 173.
Paper loaded incorrectly: remove paper Remove the paper and try to reload it.
Paper mispositioned: remove paper Remove the paper and try to reload it.
Paper path error: incorrectly loaded Unload and reload the paper.
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