HP DesignJet T790 and T1300 Printer Series - Using your printer

Text messages (continued)
Message Recommendation
Paper path error: misaligned Unload and reload the paper.
Printhead replacement incomplete. Restart it. Restart the printhead replacement process.
Printheads need individual testing. Do replacement Test the printheads using the Image Diagnostics Print (see the
Image-quality troubleshooting guide) and replace any that are not
working correctly.
Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and printheads
on page 105.
Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink
cartridges and printheads on page 105.
Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer.
06:03 Restart the printer.
08:04 Restart the printer. If the problem persists, update the printer's rmware. See Update the rmware
on page 117.
08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
persists, update the printer's rmware. See Update the rmware on page 117.
21, 21.1, 21:03, 21.1:03, 21:13,
21.2:13, 22.0, 22.1, 22.2, 22.3,
22.x:03, 24
Restart the printer.
26:01, 26.x:01 Bad contact detected in an ink cartridge (if present, x refers to the cartridge in slot x). Remove and
reinsert the cartridge. If necessary, insert a new cartridge.
26:14 Update your printer's rmware. See Update the rmware on page 117.
27:01, 27.x:01 Too many printhead nozzles are not working (if present, x refers to the printhead in slot x). Remove and
reinsert the printhead, or try cleaning the electrical connections. If necessary, insert a new printhead.
See The front-panel display recommends reseating or replacing a printhead on page 156.
27:03 Printhead error. Restart the printer.
27:14 Update your printer's rmware. See Update the rmware on page 117.
31:03, 41:03, 42:03, 45.1:03,
45.2:03, 47:03, 56:03
Restart the printer.
61:01 The le format is wrong and the printer cannot process the job. You may have sent a PostScript, PDF,
TIFF or JPEG job to a non-PostScript printer. If the job is password-protected, try sending it without
password protection. Otherwise, update your printer's rmware and try again. See Update the rmware
on page 117.
61:04.1, 61:04.2 Update your printer's rmware. See Update the rmware on page 117.
61:08.1 Resend the job without password protection.
62, 62:04, 63 Update your printer's rmware. See Update the rmware on page 117.
63:01 The printer has failed to get an IP address. Connect to another network or change the IPv4
conguration.
63:04, 64 Update your printer's rmware. See Update the rmware on page 117.
64.1:01 The external hard disk has been removed while it was in use. Please reconnect it and restart the printer.
64:04, 65, 65:04 Update your printer's rmware. See Update the rmware on page 117.
168 Chapter 20 Front-panel error messages ENWW