HP DesignJet T790 and T1300 Printer Series - Using your printer
Maintain the ink cartridges ................................................................................................................................................. 116
Move or store the printer .................................................................................................................................................... 116
Update the rmware ........................................................................................................................................................... 117
Update the software ........................................................................................................................................................... 118
Printer maintenance kits .................................................................................................................................................... 118
Secure Disk Erase ................................................................................................................................................................ 118
15 Accessories ......................................................................................................................................................................................... 119
How to order supplies and accessories ............................................................................................................................ 120
Introduction to the accessories ......................................................................................................................................... 124
16 Troubleshooting paper issues ......................................................................................................................................................... 128
The paper cannot be loaded successfully ........................................................................................................................ 129
The paper type is not in the driver .................................................................................................................................... 130
The printer printed on the wrong paper type ................................................................................................................. 132
An “on hold for paper” message (T1300 series) ............................................................................................................ 132
The roll paper will not advance ......................................................................................................................................... 133
The paper has jammed ....................................................................................................................................................... 133
A strip stays on the output tray and generates jams ..................................................................................................... 136
The printer displays out of paper when paper is available ........................................................................................... 137
Prints do not fall neatly into the basket ........................................................................................................................... 137
The sheet stays in the printer when the print has been completed ............................................................................ 137
The paper is cut when the print has been completed ................................................................................................... 137
The cutter does not cut well .............................................................................................................................................. 137
The roll is loose on the spindle .......................................................................................................................................... 137
Recalibrate the paper advance .......................................................................................................................................... 138
17 Troubleshooting print-quality issues ............................................................................................................................................. 140
General advice ...................................................................................................................................................................... 141
Print quality troubleshooting wizard ................................................................................................................................ 141
Horizontal lines across the image (banding) ................................................................................................................... 142
Lines are too thick, too thin or missing ............................................................................................................................ 143
Lines appear stepped or jagged ........................................................................................................................................ 143
Lines print double or in the wrong colors ........................................................................................................................ 144
Lines are discontinuous ...................................................................................................................................................... 144
Lines are blurred .................................................................................................................................................................. 145
Line lengths are inaccurate ................................................................................................................................................ 145
The whole image is blurry or grainy ................................................................................................................................. 146
The paper is not at ............................................................................................................................................................ 146
The print is scued or scratched ....................................................................................................................................... 147
Ink marks on the paper ....................................................................................................................................................... 147
Black ink comes o when you touch the print ................................................................................................................ 148
Edges of objects are stepped or not sharp ...................................................................................................................... 148
vi ENWW