OfficeJet Pro X series - Ink Service Container Replacement Guide

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After you have installed the replacement duplexer/ink container, follow these steps to reset the duplex module counter.
1. Determinethermwareversiononyourprinter.Thestepsforobtainingthermwareversionwilldierdependingonyourprintermodel.
Findyourprintermodelintheoptionsbelow,andthenfollowthestepsprovidedtoobtainthermwareversion.
For X476, X551, and X576 models:
a.FromtheHomescreenontheprintercontrolpanel,touchthe“?”thatappearsatthetoprightcornerofthescreen.
b.TouchPrinter Information.
c.Ontheprinterinformationscreen,lookforthelinelabeledFW Version.
TheFWversionnumberisastringoflettersandnumbers.
d.Todeterminethermwareversion,lookforthefournumbersthatappearbeforethetwolettersattheend.
Forexample,ifthermwareversionnumberisLWP1CN1548AR,then“1548”indicatestheversion.
For X451 models:
a.FromtheHomescreenontheprintercontrolpanel,pressthebuttonnexttoSetup.
b.PressthebuttonnexttoPrint Reports.
c.PressOKnexttoPrinterStatusReport.
d.OnthePrinterStatusReport,lookforthelinethatshowsFirmware Version.
Thermwareversionnumberisastringoflettersandnumbers.
e.Todeterminethermwareversion,lookforthefournumbersthatappearbeforethetwolettersattheend.
Forexample,ifthermwareversionnumberisLWP1CN1548AR,then“1548”indicatestheversion.
2.Resettheduplexmodulecounter.Thestepstoresettheduplexmodulecounterdierdependingonthermwareversionandmodelof
your printer.
For units running rmware version 1548 or later,ndyourprintermodelintheoptionsbelow,andthenfollowthestepsprovidedtoreset
the duplex module counter.
For X476, X551, and X576 models:
a.FromtheHomescreen,touchtheRightarrow(
),andthentouchtheSetupicon( ).
b.TouchTools.
c.Touchthedownarrow(
) until Replace Duplex Module appears.
d.TouchReplace Duplex Module then touch OK.
For X451 models:
a.FromtheHomescreen,pressthebuttonnexttoSetup.
b.PressthebottomrightATMbuttonuntilTools displays, and press OK.
c.PressthebottomrightATMbuttonuntilReset Duplex Module displays, and then press OK.
For units running rmware versions older than 1548,ndyourprintermodelintheoptionsbelow,andthenfollowthestepsprovidedto
reset the duplex module counter.
For X476, X551, and X576 models:
a.FromtheHomescreen,touchtheBackbutton(
) four times.
b.TouchtheSupport menu.
c.TouchtheRightarrowbutton(
) until System Conguration Menu displays, and then touch OK.
d.TouchtheRightarrowbutton(
) until Service Ink Container or Duplex Module displays, and then touch OK.
e.TouchtheRightarrowbutton(
) until Replace Duplex Module displays, and then touch OK.
Themessage“Installed New Duplex Module?” will display on the screen.
f.TouchOK to reset the counter.
g.TouchtheCancelbutton(
)aboutfourtimesuntilyoureturntotheHomeScreen.
For X451 models:
a.FromtheHomescreen,presstheBackbutton(
)togettotheinklevelsscreen.
b.Fromtheinklevelsscreen,presstheBackbutton(
),presstheCancelbutton( ),andthenpresstheBackbutton( ) two more
times.TheSupportMenuoptionwilldisplay.
c.PressOK.
d.PressthebottomrightATMbuttonuntilService Ink Container or Duplex Module displays, and then press OK.
e.PressthebottomrightATMbuttonuntilReplace Duplex Module displays, and then press OK.
Themessage“Installed New Duplex Module?” will display on the screen.
f.PressOK to reset the counter.
g.PresstheCancelbutton(
) to return to the Home screen.