OFFICEJET 4610/4620 User Guide
HP Officejet 4610 All-in-One series/HP Officejet 4620 eAll-in-One series User Guide
Copyright information © 2012 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................9 Eco............................................................................................................................................10 Manage Power...................................................................................................................10 Conserve Printing Supplies...........................................
Print on envelopes....................................................................................................................32 Print on envelopes (Windows)............................................................................................33 Print on envelopes (Mac OS X)..........................................................................................33 Print photos......................................................................................................................
Contents Set up speed-dial entries..........................................................................................................57 Set up and change Quick Contact entries..........................................................................58 Set up and change Quick Contact group entries................................................................58 Delete Quick Contact entries..............................................................................................
4 Solve a problem HP support................................................................................................................................78 Obtain electronic support....................................................................................................79 HP support by phone..........................................................................................................79 Before you call..............................................................................
Contents Solve wireless problems (HP Officejet 4620 e-All-in-One series)..........................................112 Basic wireless troubleshooting.........................................................................................113 Advanced wireless troubleshooting..................................................................................113 Step 1: Make sure your computer is connected to your network................................
Printer specifications..............................................................................................................141 Physical specifications......................................................................................................141 Product features and capacities.......................................................................................141 Processor and memory specifications..............................................................................
Contents Environmental product stewardship program.........................................................................158 Paper use.........................................................................................................................158 Plastics.............................................................................................................................158 Material safety data sheets.......................................................................................
D Network setup (HP Officejet 4620 e-All-in-One series) Set up the printer for wireless communication........................................................................198 Before you begin..............................................................................................................198 Set up the printer on your wireless network.....................................................................199 Set up the printer using the HP printer software (Recommended)...........................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Chapter 1 Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program. HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.
Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 10 9 8 1 7 2 6 3 4 5 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Output tray extension 5 Input tray 6 Power button 7 Control panel display 8 Control panel 9 Document feeder tray 10 Width guides Understand the printer parts 11
Chapter 1 Printing supplies area 3 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead Back view 1 2 3 4 12 1 Fax port (2-EXT) 2 Fax port (1-LINE ) 3 Universal serial bus (USB) port 4 Power input Get started
Use the printer control panel This section contains the following topics: • • Overview of buttons and lights Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features. 2 1 3 9 8 1 2 abc 3 def 6 mno 4 ghi 5 7 pqrs 8 tuv 9 wxyz * 0 # @ jkl _ ? 7 6 5 4 Label Name and Description 1 Home button: Returns to the home screen from any other screen.
Chapter 1 Change printer settings Use the control panel to change the printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer. For more information about these tools, see Printer management tools.
This section contains the following topics: • • Scan to Computer HP Digital Fax (Fax to PC and Fax to Mac) Scan to Computer You can simply walk up to the printer, press a button on the control panel, and scan documents directly to a computer. You can then attach the scanned documents to your email and share them with your business partners. For more information, see Scan.
Chapter 1 Depending on your country/region, some of these papers might not be available. HP Brochure Paper HP Professional Paper HP Premium Presentation Paper HP Professional Paper These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for producing professional quality marketing materials such as brochures and mailers, as well as business graphics for report covers and calendars.
Recommended papers for photo printing For the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity.
Chapter 1 • • Do not overload the tray or ADF. For more information, see Load media or Load an original in the automatic document feeder (ADF).
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a document by placing it in the ADF. CAUTION: Do not load photos in the ADF; this might damage your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: Only single-sided documents can be scanned, copied, or faxed using the ADF. The ADF does not support double-sided documents.
Chapter 1 2. Slide the width guides inward until they stop at the left and right edges of the media. Load media This section provides instructions for loading media into the printer. • • • Load standard-size media Load envelopes Load cards and photo paper NOTE: Printing on custom-size media is not supported by this printer. Load standard-size media To load standard-size media Use these instructions to load standard media. 1. Pull out the input tray as far as possible. 2.
3. Insert the media print-side down in the tray. Make sure the stack of media is inserted as far inside the printer as possible and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6. Pull out the tray extender.
Chapter 1 Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guides in the input tray as far as possible. 3. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load envelopes while the printer is printing. 4.
6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guide in the input tray as far as possible.
Chapter 1 3. Insert the media print-side down in the tray. Make sure the stack of media is inserted as far inside the printer as possible and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6.
Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • • • Clean the scanner glass and lid backing Clean the exterior Clean the ADF Clean the scanner glass and lid backing Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
Chapter 1 3. Clean the glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. 1 2 1 Lid backing 2 Scanner glass CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass.
Clean the ADF If the ADF picks up multiple pages or if it does not pick up plain paper, you can clean the ADF. To clean the ADF 1. Turn off the printer. For more information, see Turn off the printer. 2. Remove all originals from the ADF. 3. Lift the ADF cover. 4. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 5. Use the damp cloth to wipe any residue off the rollers or separator pad.
Chapter 1 2 3 1 1 ADF cover 2 Rollers 3 Separator pad 6. Close the cover of the ADF. 7. Lift the scanner lid.
8. Wipe the ADF bar and glass strip. 1 2 1 ADF bar 2 Glass strip 9. Close the scanner lid, and turn on the printer. Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates. To update the printer, complete the following steps: 1.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option.
Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box.
• • Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • • Print on envelopes (Windows) Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. 2. 3. 4. Load envelopes print-side down in the tray.
Chapter 2 Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system.
6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate photo paper type • Quality: Best or Maximum dpi NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. If necessary, change the photo and color options: a. Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image.
Chapter 2 Print borderless documents or photos (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a borderless paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. 3. 4. 5. 6. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select an available borderless paper size from the Paper Size pop-up menu, and then click OK.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Chapter 3 To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. On the computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan.
Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents. This section contains the following topics: • • To scan documents as editable text Guidelines for scanning documents as editable text To scan documents as editable text Use the following guidelines for scanning documents as editable text.
Chapter 3 6. After the scan is complete, click the Save button in the HP Scan toolbar 7. Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select TXT from the Format pop-up menu. Extract the text, as well as some of the formatting of the original Select RTF or PDF-Searchable from the Format pop-up menu. 8. Click Save.
• • Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. Save your file in the correct format. If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format (such as Text (.txt) or TXT).
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. As a result, the number of fax pages that can be stored in memory might be reduced. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1.
You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the (Setup) button, and then, using the buttons on the right, scroll to and select the copy function settings you want to change. 3. Press the (Back) button, and then press the button to the right of Black Copy or Color Copy.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Send a fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. For more information, see Print fax confirmation reports. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing.
Chapter 5 To send a fax using monitor dialing from the printer control panel 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen, using the buttons on the right, select Fax, select Start Fax, and then select Black or Color. • If the printer detects an original loaded in the ADF, you hear a dial tone. • If you load your original on the scanner glass, select Fax from Glass. 3.
not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can only send scheduled faxes in black-and-white. NOTE: You need to set date and time for the printer before you can use this feature. To schedule a fax from the printer control panel 1. Load your originals.
Chapter 5 Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. For more information, see Set up speed-dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting. NOTE: If you cannot find the pop-up menu, click the disclosure triangle next to the Printer selection or click Show Details. 5. Enter the fax number and other information in the boxes provided, and then click Add to Recipients. 6.
Chapter 5 Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) For more information, see Change fax settings.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. From the Home screen on the printer control panel, press the button to the right of Fax, press the button to the right of OK, and then press the button to the right of Receive Fax Manually. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line.
Chapter 5 Reprint received faxes from memory When Backup Fax Reception mode is set to On, the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Fax Forwarding. 3. Scroll to and select On-Print Forward to print and forward the fax, or select On Forward to forward the fax.
Chapter 5 To set automatic reduction from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Automatic Reduction. 3. Scroll to and select On or Off, and then press the button to the right of OK.
Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Junk Fax Setup. 3. Scroll to and select Remove from Junk List. 4.
Chapter 5 Fax to PC and Fax to Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all times. The destination computer must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's control panel. To modify settings from the printer’s control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select HP Digital Fax. 3. Scroll and select the setting that you want to change.
Chapter 5 This section contains the following topics: • • • • Set up and change Quick Contact entries Set up and change Quick Contact group entries Delete Quick Contact entries Print a list of speed-dial entries Set up and change Quick Contact entries You can store fax numbers as Quick Contact entries. To set up Quick Contact entries 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2.
3. Scroll to and select the entries you want to include in the Quick Contact group, and then select Done. 4. Type the name for the group, and then press the button to the right of OK. To change Quick Contact group entries 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, scroll to and select Phone Book Setup, select Add/ Edit Contact, and then select Group Contacts. 3.
Chapter 5 • • • Set the fax speed Set the fax sound volume Set the Error Correction Mode Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1.
printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message. To set the number of rings before answering 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Rings to Answer. 3. Scroll to the desired number of rings, and then press the button to the right of OK.
Chapter 5 5. Press the button to the right of OK, and then select Yes to continue. 6. Do one of the following: • Scroll to and select the ring pattern assigned by your telephone company to fax calls. - Or • Select Auto Detect, and then follow the instructions on the printer’s control panel. NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to the default, which is All Rings.
Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: • • • • An Internet phone service A PBX system Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower fax speed.
Chapter 5 Before turning the ECM setting off, consider the following. If you turn ECM off: • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium. You can no longer send or receive faxes in color. To change the ECM setting from the control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Error Correction Mode. 3.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see Set the fax speed. For more information about using ECM, see Set the Error Correction Mode.
Chapter 5 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with ink cartridges.
Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Fax Error Report. 3. Scroll to and select one of the following. On (Send and Receive) Prints whenever a fax error occurs.
Chapter 5 Print a T30 fax trace report Use the following procedure to print a T30 fax trace report. To print a T30 fax trace report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select T30 Fax Trace Report.
6 HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. Once you have signed up for an account on ePrintCenter (www.eprintcenter.
Chapter 6 3. On the Web Services tab, click Setup in the Web Services Settings section, and then click Continue. 4. Click Accept Terms of Use and Enable Web Services, and then click Next. 5. Click Yes to allow the printer to automatically check for and install product updates. 6. If your network uses proxy settings when connecting to the Internet, enter these settings. 7. Follow the instructions on the information sheet to finish the setup.
Use HP ePrint To use HP ePrint, make sure to have the following: • • An Internet- and email-capable computer or mobile device An HP ePrint-capable printer on which Web Services has been enabled TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit ePrintCenter (www.eprintcenter.com). Print using HP ePrint To print documents using HP ePrint, complete the following steps: 1. On your computer or mobile device, open your email application.
Chapter 6 Turn off HP ePrint To turn off HP ePrint, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) button. 2. Using the buttons on the right, scroll to and select ePrint: On. 3. Scroll to and select Off, and then press the button to the right of OK. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1.
7 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. To resolve print quality issues, see Print quality troubleshooting.
Chapter 7 • • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure you turn off the printer by pressing Power. The printhead assembly should be parked on the right side of the printer, in the service station. For more information, see Turn off the printer.
NOTE: At this time, some portions of the HP Web site are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. Use these steps to replace the ink cartridges. To replace the ink cartridges 1.
Chapter 7 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge access door.
Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer.
8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using the HP support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP web site at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages.
Chapter 8 • • Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.
Chapter 8 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support web site: www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
• • Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer's power cord is connected firmly to a functioning power outlet. For voltage requirements, see Electrical specifications. The printer is making some unexpected noises You might hear some unexpected noises made by the printer.
Chapter 8 installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see Uninstall and reinstall the HP software. Check the cable connections • Make sure both ends of the USB cable are secure. • If the printer is connected to a network, check the following: ◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer.
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 8 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts.
TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout.
Chapter 8 Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. • Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • Make sure the paper lays flat in the input tray and is not wrinkled.
Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the printer.
Chapter 8 Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
Solve copy problems If the following topics do not help, see HP support for information about HP support. • • • • • • No copy came out Copies are blank Size is reduced Copy quality is poor The printer prints half a page, then ejects the paper Paper mismatch No copy came out • • • Check the power Make sure that the power cord is securely connected, and the printer turned on. Check the status of the printer ◦ The printer might be busy with another job.
Chapter 8 Copy quality is poor Take steps to improve the copy quality • • • Use quality originals. The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast. Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. For more information, see Media specifications.
• • • Incompletely filled text or graphics Try adjusting the contrast and copy-quality settings. Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job.
Chapter 8 Scanner did nothing • • • Check the original Make sure that the original is loaded correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Check the printer The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen.
Text cannot be edited • • Make sure that the OCR has been installed: ◦ Make sure that the OCR has been installed: Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected. Mac OS X: If you have installed the HP software using the Minimum installation option, the OCR software might not have been installed.
Chapter 8 Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from another device, such as another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software provided with the printer. ◦ If you are using a USB connection, make sure that you have connected the USB Device Cable to the correct port on the back of your computer.
The scanned image shows blots, lines, vertical white stripes, or other defects ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See Maintain the printer for cleaning instructions. ◦ The defects might be on the original and are not a result of the scanning process. Graphics look different from the original Scan at a higher resolution. NOTE: Scanning at high resolution can take a long time, and it can take up a large amount of space on your computer.
Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
The "Fax Hardware Test" failed Solution: • Turn the printer off by pressing the • • • • (Power) button located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
Chapter 8 • • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing.
• • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 8 • • • can be a standard phone cord that you might already have in your home or office. Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
Chapter 8 that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook.
connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. 1 2 • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 8 • • • • • The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see Set the Error Correction Mode. If the problem persists, contact your telephone company.
• Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration.
Chapter 8 • • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.
• • If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Chapter 8 Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.
Chapter 8 • • If you are using HP ePrint, check the following: ◦ Make sure the printer’s email address is correct. ◦ The ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the email address of your HP printer in the "To" field. Do not enter any additional email addresses in the other fields. ◦ Make sure you are sending documents that meet the HP ePrint requirements.
TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems.
Chapter 8 Step 1: Make sure your computer is connected to your network Make sure your computer is connected to your wireless network. If the computer is not connected to the network, you cannot use the printer over the network. To check a wireless connection 1. Make sure that your computer's wireless has been turned on. For more information, see the documentation that came with your computer. 2.
A: Make sure the printer is on the network 1. If the printer is connected to a wireless network, print the network configuration page. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series). 2. After the page has been printed, check the Network Status and URL: • Network Status • URL If the Network Status is Ready, the printer is actively connected to a network. If the Network Status is Offline, the printer is not connected to a network.
Chapter 8 If you are able to access the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it.
printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. b.
Chapter 8 Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.
Solve printer management problems (HP Officejet 4620 eAll-in-One series) This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded web server cannot be opened NOTE: To use the embedded web server, the printer must be connected to a network using a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. TIP: You can visit the HP online support website at www.hp.
Chapter 8 Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Print Reports, and then select Network Configuration Page. • Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X).
Check the ink cartridges Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer cannot work if all the ink cartridges are not installed. HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements.
Chapter 8 ◦ • Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series).
If you need to call HP, it is often useful to print the printer status report before calling. 1 2 3 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), and the number of pages printed from the trays and accessories. 2. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and warranty expiration dates for the ink cartridges.
Chapter 8 help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page from the printer control panel (Setup) button. Using the buttons on the right, From the Home screen, press the scroll to and select Reports, and then select Network Configuration Page. 1 2 3 1.
• • SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence, location, and configuration of networked services in enterprise networks. This protocol simplifies discovery and use of network resources such as printers, web servers, fax machines, video cameras, files systems, backup devices (tape drives), databases, directories, mail servers, calendars.
Chapter 8 Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.
To clean the printhead from HP Utility (Mac OS X) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open HP Utility. For more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Clean Printheads. 4. Click Clean, and then follow the onscreen instructions. To clean the printhead from the embedded web server (EWS) 1.
Chapter 8 3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. Click Align Printhead and follow the onscreen instructions. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.
To evaluate the Print Quality Diagnostic Page This section includes the following topics: • • • • • • • • Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns If you see no defects Printhead maintenance 129
Chapter 8 Ink Levels ▲ Look at the Ink Level indicators. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the streaked bar and make sure it is correctly vented. For more information, see Replace the ink cartridges. 3.
Chapter 8 Regular white streaks in the bars If any of the color bars show regular white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see Align the printhead. 2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more information, see Clean the printhead. 3. Print another Print Quality Diagnostic report.
Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. For more information, see Clean the printhead. Example of good Large-Font Type Example of bad Large-Font Type The letters are sharp and clear - the printer is operating correctly. The letters are jagged - align the printer.
Chapter 8 Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. For more information about contacting HP, see HP support. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly.
To clear a jam inside the printer 1. Remove all media from the output tray. 2. Open the ink cartridge access door, and then remove the cover in the printer. 1 2 3 3. Locate any jammed media inside the printer, grasp it with both hands, and then pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
Chapter 8 To clear a paper jam in the ADF 1. Lift the cover of the ADF. 2. Lift the tab located on the front edge of the ADF. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4.
• • • • Do not force paper too far forward in the input tray. Use paper types that are recommended for the printer. For more information, see Media specifications. If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to add paper when the printer is trying to pick up a sheet. Make sure that the printer is clean. For more information, see Maintain the printer.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: 138 • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: • Physical specifications • • Product features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded web server specifications • Media specifications • • Print specifications Copy specifications • Fax specifications • • Scan specifications HP ePrint specifications (HP Officejet 4620 e-All-in-One series) • HP website specifications • • Environmental specificati
Appendix A (continued) Feature Capacity Printer control panel language support Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Slovakian, Slovenian, Swedish, Traditional Chinese, Turkish. Language availability varies by country/region.
• A network connection (cannot be used with a printer connected to a computer using a USB cable) • An Internet connection (required for some features) NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available. NOTE: The embedded web server must be on the same side of a firewall as the printer. Media specifications Use these tables to determine the correct media to use with your printer, and determine what features work with your media.
Appendix A (continued) Media size Input tray ADF Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Borderless Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches) Photo media Photo media (102 x 152 mm; 4 x 6 inches)* Photo media (5 x 7 inches)* Photo media (8 x 10 inches)* Photo media (8.
(continued) Tray Type Photo media Weight Capacity (16 to 28 lb bond) (10 mm or 0.39 inch stacked) 250 g/m2 Up to 30 sheets (66 lb bond) (10 mm or 0.39 inch stacked) Labels Up to 25 sheets (10 mm or 0.39 inch stacked) Envelopes Cards Output tray All supported media ADF Paper 75 to 90 g/m2 Up to 15 sheets (20 to 24 lb bond envelope) (10 mm or 0.39 inch stacked) Up to 200 g/m2 Up to 40 cards (110 lb index) (10 mm or 0.
Appendix A Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 14.9 mm (0.586 inch) U.S. Legal A4 U.S. Executive B5 A5 Cards Photo media Envelopes NOTE: Printing on custom-size media is not supported by this printer. Print specifications • Print speeds vary according to the complexity of the document.
Fine (dpi) Standard (dpi) Black 196 x 203 98 x 203 Color 200 x 200 200 x 200 Fax to PC/Fax to Mac Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications • • Integrated OCR software automatically converts scanned text to editable text Twain-compliant interface (Windows) and Image Capture-compliant interface (Mac OS X) • Resolution: ◦ ◦ Scanner glass: 1200 x 1200 dpi ADF: 600 x 600 dpi • Color: 24-bit color, 8-bit grayscale (256
Appendix A Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical specifications Power supply Universal power adapter (Internal) Power requirements Input voltage: 100 to 240 VAC
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • • Regulatory Model Number FCC statement • Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • Noise emission statement for Germany • • Gloss of housing of peripheral devices for Germany Notice to users of the U.S.
Appendix A FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Gloss of housing of peripheral devices for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden.
Appendix A Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Appendix A Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product.
Appendix A Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Notice to users in Taiwan Regulatory information 157
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Battery disposal in Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd.
Appendix A 162 English European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Технічний регламент щодо обмеження використання небезпечних речовин (Україна) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Environmental product stewardship program 163
Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
Appendix A This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ==================================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
Appendix A ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A * may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED.
Third-party licenses 171
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP web site (www.hpshopping.com) for the latest updates. You may also make purchases through the web site. NOTE: Not all cartridges are available in all countries/regions.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Appendix C 3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
(continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on
Appendix C To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
(continued) 3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring.
Appendix C To set up the printer with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting.
Appendix C NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2.
Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 1 5 2 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6.
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 3 1 6 7 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6.
Appendix C (continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
(continued) Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
D Network setup (HP Officejet 4620 e-All-in-One series) You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server (HP Officejet 4620 eAll-in-One series).
TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.
Appendix D To connect the printer using the PIN Method 1. (Wireless) button, and then, using the buttons on On the printer control panel, press the the right, scroll to and select Wireless Settings. 2. 3. Select Wi-Fi Protected Setup, and then follow the onscreen instructions. When prompted, select PIN. The WPS PIN appears on the display. 4. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN.
Test the wireless connection Print the wireless test page for information about the printer's wireless connection. The wireless test page provides information about the printer's status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test page displays details about the network settings. To print the wireless test page 1. On the printer control panel, press the 2. (Wireless) button.
Appendix D To add hardware addresses to a wireless router or wireless access point 1. Print the network configuration page, and then locate the printer’s hardware address. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-inOne series). NOTE: The printer maintains a separate hardware address for the wireless connection. The hardware address is listed on the printer’s network configuration page. 2.
View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer. You can print a more detailed network configuration page, which lists all of the important network settings such as the IP address, link speed, DNS, and mDNS. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series).
Appendix D • • 5. Default Gateway DNS Address Enter your changes, and then press the button to the right of OK. Reset network settings To reset the administrator password and network settings, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings, select Restore Defaults, and then select Yes. A message appears stating that the network defaults have been restored.
E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server (HP Officejet 4620 e-All-in-One series) Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1.
Appendix E About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem How do I? 207
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems.
Solution 1: Turn the printer off and on Turn off the printer, and then turn it on again. If the problem persists, try the next solution. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed: 1. Gently pull open the ink cartridge access door. 2. 3. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact. 4.
Appendix G The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the printer for jams. (Power) button to turn off the printer, and then check the For more information, see Clear jams. Paper Jam Paper has become jammed in the printer.
Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the (Power) button to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the printer.
Appendix G Printhead failure There is a problem with the printhead. Contact HP support for service or replacement. For more information about contacting HP support, see HP support. Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge. Printer supply upgrade successful The supply upgrade was successful.
supplies. Click the button below the message to view Rewards online. Rewards may not be available in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available.
Appendix G Use black ink only? The cartridges listed in the message are out of ink. Solutions: To print in color, replace the empty cartridges. For information about how to install new cartridges, see Replace the ink cartridges. To temporarily print using Black ink only, click Use Black Only. The printer will replace color with grayscale. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode.
To temporarily print using black ink only, click Cancel Print and then re-send the print job. The Use black ink only? message appears before the job prints. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode. Black cartridge out of ink The black cartridge is out of ink. Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges.
Index A accessibility 3, 9 accessories printer status report 123 warranty 139 acoustic emissions 148 ADF (automatic document feeder) load originals 19 media sizes supported 143 ADSL, fax setup with parallel phone systems 178 after the support period 82 align printhead 127 answer ring pattern change 61 parallel phone systems 180 answering machine fax tones recorded 110 set up with fax (parallel phone systems) 190 set up with fax and modem 191 automatic document feeder (ADF) clean 27 feeding problems, trouble
Index E ECM. See error correction mode edit text in OCR program 39 electrical specifications 148 embedded web server about 205 opening 206 system requirements 142 troubleshoot, cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode 63 error messages unable to activate TWAIN source 96 error reports, fax 67 EWS.
ordering online 172 part numbers 123, 172 replace 74 status 123 supported 141 tips 73 warranty 139 warranty expiration dates 123 yields 141 ink levels, check 74 input tray capacity 144 media sizes supported 143 media types and weights supported 144 installation hardware installation suggestions 120 HP software installation suggestions 121 troubleshooting issues 120 Internet Protocol fax, using 64 IP address checking for printer 120 IP settings 203 ISDN line, set up with fax parallel phone systems 179 J jam
Index DSL setup 178 ISDN setup 179 modem and answering machine setup 191 modem and voice mail setup 195 modem setup 183 modem shared with voice line setup 186 PBX setup 179 separate line setup 177 setup types 175 shared line setup 181 PBX system, set up with fax parallel phone systems 179 PCL 3 GUI support 141 phone cord connected to correct port test failed 100 correct type test failed 101 extend 110 phone line, answer ring pattern 61 phone support 79 phone support period period for support 80 phone, fax f
setup answering machine (parallel phone systems) 190 answering machine and modem (parallel phone systems) 191 computer modem (parallel phone systems) 183 computer modem and answering machine (parallel phone systems) 191 computer modem and voice line (parallel phone systems) 186 computer modem and voice mail (parallel phone systems) 195 distinctive ringing 61 distinctive ringing (parallel phone systems) 180 DSL (parallel phone systems) 178 fax scenarios 175 fax, with parallel phone systems 174 ISDN line (par
Index missing or incorrect information 85 multiple pages are picked 90 network configuration page 123 nothing prints 83 paper-feed problems 89 power 83 print 82 printer status report 122 receive faxes 104, 107 scan 93 scan quality 96 send faxes 104, 106, 109 skewed copies 92 skewed pages 90 tips 82 troubleshooting hardware installation suggestions 120 HP software installation suggestions 121 installation issues 120 solve network problems 121 wireless problems 112 TWAIN unable to activate source 96 warranty
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