Color LaserJet Enterprise MFP M680 User Guide M680dn M680f www.hp.
HP Color LaserJet Enterprise MFP M680 User Guide
Copyright and License Trademark Credits © Copyright 2015 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product comparison .............................................................................................................................................. 2 Product views ........................................................................................................................................................
Print multiple pages per sheet (Windows) ....................................................................................... 42 Select the paper type (Windows) ...................................................................................................... 42 Additional print tasks ........................................................................................................................ 43 Print tasks (Mac OS X) ........................................................................
Complete the destination folder settings ........................................................................................ 67 Add Network Folder Path – Save to a standard shared network folder ........................ 67 Add Network Folder Path – Save to an FTP Server ........................................................ 68 Send only to folders with read and write access ........................................................... 69 Allow sending to folders with write-access only .................
Fax tab (MFP models only) ........................................................................................... 103 Troubleshooting tab ..................................................................................................... 103 Security tab ................................................................................................................... 104 HP Web Services tab .....................................................................................................
Clear jams from under the top cover .............................................................................................. 138 Clear jams in the document feeder ................................................................................................. 139 Clear jams in the output bin ............................................................................................................ 143 Clear jams in the stapling mailbox accessory ......................................................
Clean the pickup rollers and separation pad in the document feeder ........................................... 165 Improve fax image quality ................................................................................................................................ 167 Send-fax quality issues ................................................................................................................... 167 Check the scanner glass for dirt and smudges .................................................
The volume for sounds coming from the fax accessory is too high or too low .......... 178 Index ...........................................................................................................................................................
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1 Product introduction ● Product comparison ● Product views ● Product hardware setup and software installation For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Product comparison Model name M680dn M680f M680z M680z Model number CZ248A CZ249A CZ250A CZ251A Optional Paper handling Tray 1 (100-sheet capacity) Tray 2 (500-sheet capacity) 1x500-sheet paper feeder with storage cabinet Optional 2,500-sheet high-capacity feeder Optional 1x500-sheet feeder Optional Optional 900-sheet 3-bin stapling mailbox accessory Optional Optional Postcard media tray-insert for printing small-size paper Optional Optional Optional Optional Optional Optional A
Model name M680dn M680f M680z M680z Model number CZ248A CZ249A CZ250A CZ251A Mobile printing solutions ● HP ePrint via email For more information about Mobile printing solutions see: ● HP ePrint software1 ● www.hp.com/go/ mobileprinting HP ePrint app ● ePrint Enterprise app www.hpconnected.com ● HP ePrint Home & Biz www.hp.com/go/ LaserJetMobilePrinting (English only) ● Google Cloud Print ● AirPrint www.hp.com/go/ eprintsoftware ● Android Printing www.hp.
Model name M680dn M680f M680z M680z Model number CZ248A CZ249A CZ250A CZ251A Supported operating systems2, 3 Windows XP SP3 or later, 32bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide besteffort support for the discontinued XP operating system.
Model name M680dn M680f M680z M680z Model number CZ248A CZ249A CZ250A CZ251A Mac OS X 10.6, OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks 1 2 3 The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
Product views ● Product front view ● Product back view ● Interface ports ● Control-panel view Product front view 17 12 3 4 5 6 7 11 10 9 6 18 1 2 13 8 14 M680dn 15 16 M680f 1 Document feeder cover (access for clearing jams) 2 Document feeder 3 Document-feeder output bin 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Right-side door (access for clearing jams) 6 Tray 1 7 On/off button 8 Model name 9 Tray 2 10 Front door (access to the ton
ENWW 17 Stapling mailbox accessory 18 Keyboard (pull the keyboard straight out to use it) Product views 7
Product back view NOTE: The product is shown without a finishing accessory attached.
Interface ports FIH 1 2 3 4 5 6 1 Fax port 2 Foreign interface harness (for connecting third-party devices) 3 Hi-Speed USB 2.0 printing port NOTE: ENWW For Easy-access USB printing, use the USB port near the control panel.
Control-panel view The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button on the left side of the product control panel, or touch the Home button in the upper-left corner of most screens. NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
14 Features Depending on the product configuration, the features that appear in this area can include any of the following items: ● Quick Sets ● Copy ● E-mail ● Fax ● Save to USB ● Save to Network Folder ● Save to Device Memory ● Retrieve from USB ● Retrieve from Device Memory ● Save to SharePoint® ● Job Status ● Supplies ● Trays ● Administration ● Device Maintenance 15 Keyboard This product includes a physical keyboard.
Product hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/colorljMFPM680 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Troubleshooting. 4.
2 Paper trays ● Load Tray 1 ● Load Tray 2 and the 500-sheet trays ● Load the 1,500-sheet high-capacity input tray ● Configure the stapling mailbox accessory For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Load Tray 1 CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 14 1. Open Tray 1. 2. Pull out the tray extension to support the paper.
3. Load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 17.
16 4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face-down Bottom edge leading into the product Automatic 2-sided printing Face-up Bottom edge leading into the product Landscape 1-sided printing Face-down Top edge toward the back of the product Automatic 2-sided printing Face-up Top edge toward the back of the product ENWW Load Tray 1 17
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product Envelopes Landscape 1-sided printing Face-down Short edge of the envelope feeding into the product Portrait Long edge of the envelope feeding into the product 18 Chapter 2 Paper trays Top edge toward the front of the product 1-sided printing Face-down Top edge leading into the product ENWW
Load Tray 2 and the 500-sheet trays NOTE: here. 1. Open the tray. NOTE: 2. The procedure to load paper for the 500-sheet trays is the same as for Tray 2. Only Tray 2 is shown Do not open this tray while it is in use. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 500sheet trays paper orientation on page 21. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. Close the tray. 5.
Table 2-2 Tray 2 and the 500-sheet trays paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1-sided printing Face-up Top edge at the left side of the tray Automatic 2-sided printing Face-down Top edge at the left side of the tray Landscape 1-sided printing Face-up Top edge toward the back of the tray ENWW Load Tray 2 and the 500-sheet trays 21
Table 2-2 Tray 2 and the 500-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Automatic 2-sided printing Face-down Top edge toward the back of the tray Prepunched 22 Chapter 2 Paper trays Portrait or landscape 1- or 2-sided printing Holes toward the back of the tray ENWW
Load the 1,500-sheet high-capacity input tray 1. Open the tray. NOTE: 2. Do not open this tray while it is in use. Adjust the paper-width guide to the correct position for the paper you are using. LGL LTR 3. A4 Rotate the paper-stop lever to the correct position for the paper you are using.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 24 5. Close the tray. 6. The tray configuration message displays on the product control panel. 7.
Configure the stapling mailbox accessory The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up to 900 sheets of paper in the three output bins. The output bins have three mode-configuration options: stacker mode, mailbox mode, or function separator mode. ● Load staples ● Configure the default staple location ● Configure the operation mode Load staples 1. Lift the gray latch on the front of the stapler, and open the stapler cover. 2.
3. Insert the new staple cartridge into the stapler and push down on the green handle until it snaps into place. 4. Close the stapler cover. Configure the default staple location 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. 26 ● Stapler/Stacker Settings ● Stapling Select a staple location from the list of options, and then touch the Save button.
● Top left: The staple is in the top left corner of the short edge of the paper. ● Top right: The staple is in the top right corner of the long edge of the paper. 1 2 1 Top left corner of the short edge of the paper 2 Top right corner of the long edge of the paper Configure the operation mode Use this procedure to configure how the product sorts jobs into the output bins. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2.
28 Chapter 2 Paper trays ENWW
3 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Replace the toner cartridges ● Replace the toner collection unit For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field.
Accessories Item Description Part number 500-sheet paper tray Input tray accessory CZ261 500-sheet paper feeder and cabinet Input tray and storage cabinet accessory CZ262 2x500-sheet, 1,500-sheet high-capacity input feeder, and stand 2,500-sheet feeder accessory CZ263 900-sheet, 3-bin stapling mailbox Stapling mailbox accessory CZ264 HP LaserJet MFP Analog Fax Accessory 500 Analog fax accessory CC487A HP LaserJet Postcard Media Insert Tray Tray insert for printing small-size paper CC497A
Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
1. Open the front door. Y M Y C M K C K 2. Grasp the handle of the used toner cartridge and pull out to remove it. Y M Y C M K C K K 3. Remove the new toner cartridge from its protective bag.
4. Hold both ends of the toner cartridge and rock it 5-6 times. K 5. Remove the protective shield from the toner cartridge.
6. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. Y M Y C M K C K K 7. Close the front door.
Replace the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
3. Place the attached cap over the opening at the top of the unit. 4. Remove the new toner collection unit from its packaging.
5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place. Y M Y C M K C K 6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. Y M Y To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
4 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Store print jobs on the product to print later ● Mobile printing ● Print from the USB port For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 40 3. Click or tap the tabs in the print driver to configure the available options.
Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options.
Additional print tasks In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Print tasks (Mac OS X) How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Automatically print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (Mac OS X) 1. Click the File menu, and then click the Print option. 2.
Store print jobs on the product to print later ● Create a stored job (Windows) ● Create a stored job (Mac OS X) ● Print a stored job ● Delete a stored job Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: 46 Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2.
4. 5. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel.
5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later.
Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only).
● Network Settings ● Wireless Menu ● Wireless Direct ● SSID 3. Touch the SSID name area. 4. Use the keyboard to change the name. 5. Touch OK. HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product might require a firmware update to use this feature.
● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options. ● Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.
Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port from the product control-panel menus: 1.
5 Copy ● Make a copy ● Copy on both sides (duplex) ● Optimize copy quality for text or pictures For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Make a copy 54 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. To adjust the number of copies, touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Start ENWW button.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents face-up in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Sides button. 4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button.
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary.
58 Chapter 5 Copy ENWW
6 Scan/send ● Set up Scan to Email ● Set up Save to Network Folder ● Set up Save to USB ● Set up Save to SharePoint® (flow models only) ● Create a Quick Set ● Send a scanned document to one or more email addresses ● Send a scanned document to a network folder ● Use HP Flow CM solution (flow models only) For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting.
Set up Scan to Email The product can scan a file and send it to one or more email addresses. Use the following information to set up the Scan to Email feature. ● Use the E-Mail Setup Wizard ● Set up the Scan to Email feature via the HP Embedded Web Server ● Set up personal and network contacts ● Configure Microsoft Outlook with Google Gmail Use the E-Mail Setup Wizard Some HP products include driver installation from a software CD.
10. On the Outgoing E-mail Servers (SMTP) dialog, do one of the following: ● Select I know my SMTP server address or host name, enter the information, and then click Next. The Outgoing E-mail Servers (SMTP) dialog refreshes. ● Select Search network for outgoing e-mail server, click Next, select the appropriate server from the Finding SMTP servers list, and then click Next. The Outgoing E-mail Servers (SMTP) dialog refreshes. NOTE: This option finds outgoing SMTP servers inside your firewall only. 11.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Scan/Digital Send tab. 3. In the left navigation pane, click the Address Book link. 4. In the Network Contacts Setup area, click the Enable Personal Contacts and the Enable Network Contacts check boxes.
2. Touch the Address Book button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner of the screen.
4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the contact's email address. Touch the OK button to add the contact to the list. Configure Microsoft Outlook with Google Gmail If you have Google™ Gmail email service and you are using Microsoft® Outlook as your email interface, additional configuration is necessary to use the Scan to Email feature. NOTE: The following instructions are for Microsoft Outlook 2007. 1.
Use the following type of encrypted connection: TLS ENWW 7. Click OK. 8. On the Account Settings screen, click Next. 9. On the Change Email Account screen, click Finish to complete the setup.
Set up Save to Network Folder Use the following information to configure a Save to Network Folder quick set. ● Use the Save to Network Folder Quick Set Wizard ● Set up Save to Network Folder via the HP Embedded Web Server ● Complete the destination folder settings Use the Save to Network Folder Quick Set Wizard Some HP products include driver installation from a software CD. At the end of this installation is an option to Setup Scan to Folder and Email.
NOTE: For additional help with folder settings, see Complete the destination folder settings on page 67. 8. On the Notification Settings dialog, select the scan status notification preference. Click Next. 9. On the File Settings dialog, select the file settings to use. Click Next. 10. Review the Summary dialog and click Finish. 11. On the Save to Network Folder Setup dialog, click Apply to save the quick set.
● FQDN: \\servername.us.companyname.net\scans ● IP Address: \\16.88.20.20\scans Custom Subfolder: This option automatically creates a subfolder for a scan in the destination folder. Select a format for the subfolder name from the list. Restrict subfolder access to user: Select this option to restrict subfolder access to the user who creates the scan job. Folder Path Preview: Click Update Preview to view the complete folder path for scan jobs.
Send only to folders with read and write access Select this option for folders configured for read and write access. This option also supports folder access verification, job notifications, and inclusion of user in a subfolder name. Verify folder access prior to job start ● Select this check box to force the device to verify folder access before starting a scan job. ● Clear this check box for faster completion of scan jobs. Jobs can fail if the folder is unavailable.
Set up Save to USB 1. 70 Open the HP Embedded Web Server (EWS): button to display the IP a. From the Home screen on the product control panel, touch the Network address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Scan/Digital Send tab. 3. Click the Save to USB Setup link. 4. Select the Enable Save to USB check box. 5.
Set up Save to SharePoint® (flow models only) NOTE: Before you can complete this procedure, the destination folder to which you want to save scanned files must exist on the SharePoint® site, and you must have write access to the destination folder. 1. Open the HP Embedded Web Server (EWS): button to display the IP a. From the Home screen on the product control panel, touch the Network address or host name. b.
c. In the Authentication Settings field, select whether users must sign in with their credentials at the control panel to access this SharePoint® folder, or if the login credentials should always be the same as when you navigated to the folder. NOTE: If you select Use credentials of user to connect after Sign In at the control panel in the Authentication Settings drop-down list, the logged-in user must have permissions to write to the specified SharePoint® site. d. Click OK. 8.
Create a Quick Set Use the Quick Sets feature to quickly access preset job options. The product administrator can use the HP Embedded Web Server to create Quick Sets, which are then available in the Quick Sets menu from the control-panel Home screen. Quick Sets are available for the following scan/send features: ● E-mail ● Save to Network Folder ● Save to USB ● Save to SharePoint® Ask the system administrator for assistance with the following steps: 1.
● If you selected E-mail, the following dialogs appear: Address and Message Field Control, Signing and Encryption ● If you selected Fax, the following dialog appears: Select Fax Recipients ● If you selected Save to Network Folder, the following dialog appears: Folder Settings ● If you selected Save to USB the following dialog appears: Set where files are saved on the USB storage device ● If you selected Save to SharePoint® the following dialogs appear: SharePoint® Destination Settings, Add SharePoi
Send a scanned document to one or more email addresses ● Send email by entering email addresses manually ● Send email by using the address book Send email by entering email addresses manually 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. 3.
76 4. Enter the email address. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after you type each address. 5. Complete the CC:, Subject:, and File Name: fields by touching the field and using the touchscreen keyboard to enter information. Touch the OK button when you have completed the fields. 6. To change the settings for the document touch the More Options button. 7.
8. Touch the Start button to send. NOTE: The product might prompt you to add the email address to the address book. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen. 9. To set up another email job, touch the OK button on the Status screen. NOTE: You have the option to retain the settings from this job to use for the next job.
78 3. Touch the Address Book button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the address book view that you want to use.
5. Select a name from the list of contacts, and then touch the right arrow button to add the name to the recipients list. Repeat this step for each recipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
Send a scanned document to a network folder The product can scan a file and save it in a folder on the network. The following operating systems support this feature: ● Windows Server 2003, 64-bit ● Windows Server 2008, 64-bit ● Windows XP, 64-bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the Quick Sets folders only) NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows File Sharing.
3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the file. Touch the OK button. 5. If necessary, touch the File Type drop-down menu to select a different output file format.
6. Touch the Add button that is below the Folder Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: \\path\path Touch the OK button. 7. To configure settings for the document, touch the More Options button. 8. Touch the Start button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen.
Use HP Flow CM solution (flow models only) HP Flow CM Professional is an easy-to-use, cloud-based solution designed to help businesses securely store and access information for better collaboration. The solution provides access from virtually anywhere, via a web browser, to a complete set of proven document-management tools for capture, store, search, retrieval, sharing, and more.
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7 Fax ● Set up fax ● Change fax configurations ● Send a fax For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Set up fax The steps to set up the fax function on the product vary depending on whether you are initially setting up the product hardware or if the hardware is already set up. NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server.
Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch Administration. 2.
Menu item Description Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting. Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax.
Menu item Description Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again. The Error Correction Mode feature is enabled by default.
90 Menu item Description Ring Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for the ring frequency on the keypad, and then touch the OK button. The default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.
Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Fax button. You might be prompted to type a user name and password. 3. Touch the More Options button. Verify that the settings match those of your original. When all settings are completed, touch the up arrow to scroll to the main Fax screen. 4.
5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touch the Help button on the preview screen.
8 Manage the product ● Configure IP network settings ● HP Utility for Mac OS X ● HP Embedded Web Server ● HP Web Jetadmin ● Product security features ● Economy settings ● Software and firmware updates For more information: In the US, go to www.hp.com/support/colorljMFPM680. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV 4 Settings ● Config Method 3.
96 4. Use the keypad to enter the address, and then touch the OK button. 5. Touch the Save button.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, click Applications, click Hewlett-Packard, and then click HP Utility. If HP Utility is not included in the Utilities list, use the following procedure to open it: 1.
Menu Item Description Update Firmware Transfers a firmware update file to the product. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item. Commands Sends special characters or print commands to the product after the print job. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
HP Embedded Web Server ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel.
● Scan/Digital Send tab (MFP models only) ● Fax tab (MFP models only) ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links list Information tab Table 8-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Table 8-2 HP Embedded Web Server General tab (continued) Menu Description Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu. AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses.
Table 8-3 HP Embedded Web Server Copy/Print tab (continued) Menu Description Copy Settings (MFP models only) Configure the default options for copy jobs. Manage Trays Configure settings for paper trays. Scan/Digital Send tab (MFP models only) Table 8-4 HP Embedded Web Server Scan/Digital Send tab Menu Description E-mail and Save to Network Folder Quick Setup Wizards Configure the product to send scanned images as email attachments.
Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description OXPd: Workflow Use third-party workflow tools. Digital Sending Software Setup Configure settings related to using optional Digital Sending software.
Security tab Table 8-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the product. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
Table 8-9 HP Embedded Web Server Networking tab (continued) Menu Description Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
Other Links list NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links. Table 8-10 HP Embedded Web Server Other Links list Menu Description Product Support Connect to the support site for the product to search for help on various topics. Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as toner cartridges and paper.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features ● Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens. 2. Click the Security tab. 3. Open the General Security menu. 4. In the Username field, enter the name to associate with the password. 5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
3. Open the Date/Time Format menu and configure the following settings: ● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the Administration screen. 8. Open the following menus: 9.
Software and firmware updates HP regularly updates features that are available in the product firmware. To take advantage of the most current features, update the product firmware. Download the most recent firmware update file from the Web: In the US, go to www.hp.com/support/colorljMFPM680. Click Drivers & Software. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4.
9 Solve general problems ● Customer support ● Control panel help system ● Restore factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve fax problems For more information: In the US, go to www.hp.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support Download software utilities, drivers, and electronic information Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. ● In the US, go to www.hp.com/support/colorljMFPM680. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore factory-set defaults 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: 3. ● General Settings ● Restore Factory Settings A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Order supplies Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Product does not pick up paper or misfeeds ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clear jams Jam locations 8 9 10 2 1 5 7 3 4 5 7 6 5 M680dn M680f M680z 1 Output bin See Clear jams in the output bin on page 143. 2 Document feeder See Clear jams in the document feeder on page 139. 3 Right door and fuser area See Clear jams in the right door and the fuser area on page 135. 4 Tray 1 See Clear jams in Tray 1 on page 123. 5 Tray 2 and the 500-sheet trays See Clear jams in Tray 2 and the 500-sheet trays on page 125.
1. Use only paper that meets HP specifications for this product. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
Clear jams in Tray 1 When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
3. Gently pull the paper out of the pick up area. 4. Close the right door.
Clear jams in Tray 2 and the 500-sheet trays Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 500sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the product by pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. 3. Remove any paper from the feed rollers inside the product.
4. Reinsert and close the tray. 5. Open the lower-right door. 6. Gently pull out any jammed paper.
7. Close the lower-right door. 8. Open the right door. 9. Gently pull out any jammed paper.
10. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 11. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it. 12. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
13. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 14. Close the jam-access door, and push the fuser completely into the product. 15. Close the right door.
Clear jams in the 1,500-sheet high-capacity input tray and the lower-right door Use the following procedure to check for paper in all possible jam locations related to the 1,500-sheet highcapacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the 1,500-sheet high-capacity input tray. 2. Remove and discard any damaged sheets. 3. Remove the paper from the tray.
4. Lift the tray up and then pull it straight out to remove it. 5. If jammed paper is in the feed area, pull it down to remove it. 6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 1,500 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.
7. Close the tray. 8. Open the lower-right door.
9. Remove any jammed paper. 10. Close the lower-right door. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any remaining paper.
Clear jams in the lower-right door Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the lower-right door. 2. Remove any jammed paper. 3. Close the lower-right door.
Clear jams in the right door and the fuser area Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull out any jammed paper.
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 4. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it. 5. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser.
6. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 7. Close the jam-access door, and push the fuser completely into the product. 8. Close the right door.
Clear jams from under the top cover Use the following procedure to check for paper under the top cover. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the top-cover-release lever forward, and then lift the top cover up. 2. Remove any jammed paper. CAUTION: Do not touch the foam rollers that are under the top cover. Contaminants can affect print quality. 3. Close the top cover.
Clear jams in the document feeder Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Lift the jam-access door, and remove any jammed paper. If necessary, rotate the green wheel at the front of the document feeder to remove jammed paper.
4. Press on the door next to the document-feeder rollers to make sure it is closed completely. 5. Lift the document feeder input tray. 6. Squeeze inward on the two slots at each end of the backside-background selector assembly.
7. Remove the backside-background selector assembly by pulling it out. 8. Remove any jammed paper. 9. Reinstall the backside-background selector assembly by sliding it in until it locks into place.
10. Lower the document-feeder input tray. 11. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
Clear jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. Clear jams in the stapling mailbox accessory Use the following procedure to check for paper in the stapling mailbox accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1.
2. Lift the gray latch on the front of the stapler, and open the stapler cover. 3. If jammed paper is visible underneath the paper guide, pull it straight out.
4. Lift the green jam-access door. If jammed paper is visible under the jam-access door, pull it straight out. 5. Close the stapler cover. Clear staple jams in the stapling mailbox accessory Use the following procedure to check for staples jammed in the stapling mailbox accessory. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Lift the gray latch on the front of the stapler, and open the stapler cover. 2. Lift the green tab on the staple cartridge up, and then pull the staple cartridge straight out. 3. Lift up on the small lever at the back of the staple cartridge.
4. Remove the jammed staples. 5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
6. Insert the staple cartridge into the stapler and push down on the green handle until it snaps into place. 7. Close the stapler cover.
Improve print quality If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue. If the product is having scan, fax, or copy quality problems, try the following solutions and also see “Improve scan quality,” “Improve fax quality,” or “Improve copy quality” for further solutions.
Check the paper type setting (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Touch Calibration/Cleaning, touch Cleaning Page, and then touch Print to print the page. A Cleaning message displays on the product control panel. The cleaning process takes a few minutes to complete. Do not turn the product off until the cleaning process has finished. When it is finished, discard the printed page.
3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.
3. ● Calibration/Cleaning ● Full Calibration Touch the Start button to start the calibration process. A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product off until the calibration process has finished. 4. Wait while the product calibrates, and then try printing again.
Change the color options 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independently from other settings.
HP UPD PCL 5 HP UPD PCL 6 156 Chapter 9 Solve general problems ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with mul
Improve copy image quality If the product is having copy quality problems, try the following solutions in the order presented to resolve the issue.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Touch the Next button to start the calibration process. Follow the on-screen prompts. 4. Wait while the product calibrates, and then try copying again. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Step one: Check the paper size and type configuration 1. From the Home screen on the product control panel, scroll to and touch the Trays button. 2.
NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Copy Settings ● Edge-To-Edge 3.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.
Improve scan image quality ● Check the scanner glass for dirt and smudges ● Check the scan/send settings from the product control panel ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
4. Open the Default Job Options menu. 5. Touch the Resolution button. 6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Check the color settings Follow these steps to adjust the color setting: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu.
● Save to USB ● Scan to SharePoint® 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the product returns to the default settings.
2. Open the document-feeder cover. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.
Improve fax image quality ● Send-fax quality issues ● Receive-fax quality issues Send-fax quality issues Follow these steps if the product is having quality issues with sent faxes. Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Touch the Resolution button. 4. Select one of the predefined options. Touch the Save button. 5. Touch the Start button. Check the image-adjustment settings Adjust these additional settings to improve send-fax quality 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options 3. Touch the Image Adjustment button. 4.
3. ● Fax Send Setup ● General Fax Send Settings Select the Error Correction Mode option. Touch the Save button. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rollers and separation pad in the document feeder Follow these steps if the printed pages have toner smudges or skewed print. 1. Lift the document-feeder latch. 2.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. NOTE: Lift up the roller assembly so you can clean the second roller. 4. Close the document-feeder cover. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. Receive-fax quality issues Follow these steps if the product is having quality issues with received faxes.
● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve fax problems ● Checklist for solving fax problems ● General fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable.
Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2.
General fax problems The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the product control panel The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
A one-page fax prints as two pages The fax header is being appended to the top of the fax, pushing text to a second page. To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low The volume setting needs to be adjusted.
Index Symbols/Numerics 1,500 high-capacity input tray part number 31 1,500-sheet high-capacity input tray clear jams 130 loading 23 500-sheet paper trays part numbers 31 A accessories ordering 30 part numbers 31 address books, email recipient lists 77 recipient lists, creating AirPrint 51 61 B bins, output locating 6 Bonjour identifying 99 both sides, copying 56 both sides, copying manually duplex, manual 56 browser requirements HP embedded Web Server 99 C calibrate colors 153 scanner 158 cartridge repla
Ethernet (RJ-45) locating 9 Explorer, versions supported HP Embedded Web Server 99 F fax feeding problems 177 optimize for text or pictures 169 required settings 86, 87 setup wizard 86, 87 fax accessory part number 31 fax port locating 9 fax settings HP Embedded Web Server 103 feeding problems 177 FIH (foreign interface harness) locating 9 file upload, Mac 97 firmware update, Mac 98 folders sending to 80 fonts upload, Mac 97 foreign interface harness (FIH) locating 9 formatter locating 8 front door locat
M Mac driver settings Job Storage 47 Macintosh HP Utility 97 mailbox accessory part number 31 maintenance kits part numbers 30 managing network 94 manual duplex Mac 44 Windows 41 margins, small copying 160 memory included 2 memory chip (toner) locating 32 mobile printing solutions 2 model number locating 8 multiple pages per sheet printing (Mac) 44 printing (Windows) 42 N Near Field Communication printing 49 Netscape Navigator, versions supported HP embedded Web Server 99 network product name, changing 94 s
required settings country/region 86, 87 resolution copy and scan 2 restore factory settings 116 right door jams 135 locating 6 RJ-45 port locating 9 rollers cleaning 160, 165, 170 S Save to Network Folder 80 scan settings HP Embedded Web Server 102 scan to email setting up 60 scanner calibrate 158 glass cleaning 151, 157, 162, 167 scanning optimize for text or pictures 164 resolution 2 scanning to email address books 61, 77 recipient lists 77 sending documents 75 scanning to folder 80 secuity settings HP Em
troubleshooting jams 121 network problems 173 paper feed problems 119 wired network 173 troubleshooting tools HP Embedded Web Server 103 two-sided copying 56 two-sided printing settings (Windows) 41 U USB port enabling 52 locating 9 USB storage accessories printing from 52 W Web browser requirements HP Embedded Web Server 99 Web sites customer support 114 HP Web Jetadmin, downloading 107 wizard, fax setup 86, 87 ENWW Index 183
184 Index ENWW
