User manual

2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of
the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the
bottom of the cartridge. Fingerprints on the imaging drum can
cause print-quality problems.
4. If you see any scratches, fingerprints, or other damage on the
imaging drum, replace the toner cartridge.
5. If the imaging drum does not appear to be damaged, rock the
toner cartridge gently several times and reinstall it. Print a
few pages to see if the problem has resolved.
Check the paper and printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when
selecting paper:
ENWW Improve print quality 183