User manual

Solve fax problems
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Checklist for solving fax problems
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Perform a fax diagnostic test
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Fax trace report
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Fax error report printing
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Set the fax-error-correction mode
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Change the fax speed
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Solve problems sending faxes
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Solve problems receiving faxes
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Solve general fax problems
Checklist for solving fax problems
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Several possible fixes are available. After each recommended action, retry faxing to see if the problem
is resolved.
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For best results during fax problem solving, make sure the line from the product is connected directly to
the wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is connected to the correct port on the back of the product.
2. Check the phone line by using the fax test:
a. From the Home screen on the product control panel, touch the Setup
button, and then touch the
Service menu.
b. Select the Fax Service menu.
c. Select the Run Fax Test option. The product prints a fax test report.
The report contains the following possible results:
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Pass: The report contains all of the current fax settings for review.
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Fail: The report indicates the nature of the error and contains suggestions for how to resolve
the issue.
3. Verify that the product firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current firmware
date code.
b. Go to
www.hp.com.
1. Click the Support & Drivers link.
2. Click the Download drivers and software (and firmware) link option.
3. In the For product box, enter the product model number, and then click the Go button.
200 Chapter 9 Solve problems ENWW