Manual

Solve paper-feed problems
What kind of problem are you having?
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Paper is not picked up from the input tray
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Make sure paper is loaded in the input tray. For more information, see Load paper. Fan the paper
before loading.
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Make sure the paper-width guides are snug, but not tight, against the paper.
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Make sure paper in use is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
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Pages are skewing
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Make sure the paper loaded in the input tray is aligned to the paper-width guides.
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Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Make sure the paper-width guides are snug, but not tight, against the stack of paper.
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Make sure the input tray is not overloaded with paper.
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Use HP paper for optimum performance and eiciency.
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operation system.
Troubleshoot problems with
print jobs not printing
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
ENWW Printing issues 63