Manual

Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing issues. The application is
only available in some languages.
The printer shuts down unexpectedly
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If the printer is connected to the power:
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Check the power and power connections. Make sure the printer's power cord is connected rmly to
a functioning power outlet.
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If the printer is disconnected from the power:
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Make sure the battery is installed properly.
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Check the battery status. For more information, see Charge the battery.
Printer alignment fails
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If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the printer, the alignment fails.
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If the alignment process fails repeatedly, you may need to clean the cartridge, or you might have a
defective sensor. To clean the cartridge, see Maintain the cartridge and printer .
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If cleaning the cartridge does not solve the problem, contact HP support. Go to www.hp.com/support.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
Complete the following steps to resolve such problems.
1.
Press (Power) to turn o the printer.
2. Unplug the power cord.
3. Remove the battery if a battery has been installed.
4. Plug in the power cord.
5.
Press (Power) to turn on the printer.
6. Install the battery.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures.
To access the Help menu from the Home screen or contextual help for a screen, touch (Help) on the
printer control panel.
ENWW Printer hardware issues 73