HP Deskjet D2500 series Windows Help
HP Deskjet D2500 Printer series HP Photosmart Software Help
© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
1 Welcome....................................................................................................................................5 2 Special features........................................................................................................................7 3 Get started The printer at a glance................................................................................................................8 Buttons and lights.......................................................
Print iron-on transfers...............................................................................................................37 Printing tips Print a test page.......................................................................................................................39 Printing shortcuts......................................................................................................................39 Create printing shortcuts..........................................................
Contents 11 Troubleshooting Error messages........................................................................................................................61 Print cartridge error messages...........................................................................................61 Incorrect print cartridge or print cartridge missing........................................................61 Print cartridge problem message................................................................................
A HP support Ink cartridge warranty information..........................................................................................106 Support process.....................................................................................................................106 HP support by phone..............................................................................................................106 Phone support period..................................................................................
Welcome Welcome to the HP Deskjet D2500 Printer series Help. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. If you are using the product with a Windows 2000 computer, some features may not be available. For more information, see Notice to Windows 2000 users.
Chapter 1 (continued) Section Description HP inkjet supplies recycling program Find out how to recycle print cartridges.
Special features Congratulations! The HP Deskjet is equipped with several exciting features: • • • • User friendly: Easy to install and operate. Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. For information, see Print borderless photos. Estimated ink levels: Know the approximate ink level of each print cartridge with the Estimated Ink Levels option in the printer Toolbox. For information, see View estimated ink levels.
3 Get started • • • • • The printer at a glance Buttons and lights Paper tray Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
1 USB port Buttons and lights 1 Power button and light 2 Cancel button 3 Resume button and light 4 Print Cartridge Status lights Get started Use the printer buttons to turn the printer on and off, cancel a print job, and restart a job. The printer lights give you visual cues about the status of the printer.
Chapter 3 Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure.
Resume button and light The Resume light flashes when an action is required, such as loading paper or clearing a paper jam. When the problem is solved, press the Resume button to continue printing. 1 Resume button and light Print Cartridge Status lights The Print Cartridge Status lights are located on the control panel.
Chapter 3 1 Tri-color print cartridge light 2 Black print cartridge light 1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge carriage. • The light is on and solid when the tri-color print cartridge is low on ink. • The light flashes when the tri-color print cartridge needs to be serviced. 2. The right status light represents the black print cartridge, which is installed in the right side of the print cartridge carriage.
2. Pull out the tray extension. 3. If you are printing in the Fast Draft mode, fold out the tray extension stop. Use the paper tray Get started Print on different sizes of media by sliding the paper guide to the right or to the left. The printer deposits printed pages on the top of the paper tray.
Chapter 3 Fold the paper tray To fold the paper tray 1. Remove paper or other media from the paper tray. 2. If the tray extension stop is folded out, fold it back in. 3. Push the tray extension into the paper tray. 4. Raise the paper tray.
Print cartridges Two print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
Chapter 3 • • Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Ordering Information dialog box: For a list of print cartridge selection numbers, open the Printer Toolbox, click the Estimated Ink Levels tab, and then click the Print Cartridge Information button. The printer can operate in ink-backup mode. For more information, see Ink-backup mode.
Ink-backup mode output Printing in ink-backup mode slows the printer and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cartridges in the printer to exit ink-backup mode. Get started For information about installing a print cartridge, see Installation instructions.
4 Connect the printer • USB Connect the printer USB The printer connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.
5 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print borderless photos. Print photos with a border. • • • Print an Exif Print-formatted photo if you have Exif Print-enabled software. For more information, see Exif Print. Prevent photo paper from curling for great photos everytime. For more information on storing photo paper, see Store and handle photo paper.
Chapter 5 Prepare to print 1. Slide the paper guide all the way to the left. 2. Verify that the photo paper is flat. 3. Place the photo paper in the right side of the tray. The side to be printed on should face down and the short edge should point towards the printer. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper.
Guidelines • For maximum fade resistance, use HP Advanced Photo Paper. • Verify that the plain paper that you are using is flat. • Do not exceed the paper tray capacity: 80 sheets of paper. 1 Small photos 2 Large photos Print photos Prepare to print 1. Slide the paper guide all the way to the left. 2. Verify that the photo paper is flat. 3. Place the photo paper in the right side of the tray. The side to be printed on should face down and the short edge should point towards the printer. 4.
Chapter 5 4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options: • Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Maximum dpi. • Paper Type: An appropriate photo paper type • Paper Size: An appropriate photo paper size • Orientation: Portrait or Landscape 5. If necessary, change the HP Real Life Technologies settings.
Print NOTE: If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Printing Shortcuts tab. 4.
Chapter 5 printer software then uses this information to automatically perform image-specific enhancements to create outstanding photos. To print Exif Print-enhanced photos, you must have the following items: • • A digital camera that supports Exif Print Exif Print-enabled photo software, such as HP Photosmart Software To print Exif Print-enhanced photos 1. Open the photo in an Exif Print-enabled software program that allows editing, such as HP Photosmart Software. 2.
HP Everyday Photo Paper is designed to create quality photos with less ink. Print photos NOTE: For higher-quality photos, use HP Advanced Photo Paper and set the print resolution to Best or Maximum dpi. For more information on enabling the maximum dpi mode, see Maximum dpi.
6 Print other documents E-mail Documents Letters Envelopes Postcards Index cards Labels Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print other documents Print e-mail Guidelines Do not exceed the paper tray capacity: 80 sheets of plain paper. Prepare to print 1.
3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 6 Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select the following print settings: • Print Quality if you want a print quality other than Normal • Print On Both Sides if you want to print on both sides of the paper For more information, see Two-sided printing. 5.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. Print envelopes Prepare to print 1. Slide the paper guide all the way to the left. 2.
Chapter 6 Print postcards Guidelines Do not exceed the paper tray capacity: 20 postcards. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the cards in the right side of the tray. The side to be printed on should face down and the short edge should point toward the printer. 3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards. Print 1. Open the Printer Properties dialog box. 2.
3. Push the cards into the printer until they stop. 4. Slide the paper guide firmly against the edge of the cards. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Plain paper • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 6 Print NOTE: If your software program includes a label printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. Print brochures Guidelines • Open the file in a software program and assign the brochure size. Ensure that the size corresponds to the paper size on which you want to print the brochure. • Do not exceed the paper tray capacity: 30 sheets of brochure paper. Prepare to print 1. Slide the paper guide all the way to the left. 2.
Chapter 6 Print greeting cards Greeting cards • Unfold prefolded cards, and then place them in the paper tray. • For great results, use HP Greeting Card Paper. • Do not exceed the paper tray capacity: 20 cards. Prepare to print 1. Slide the paper guide all the way to the left. 2. Fan the edges of the greeting cards to separate them, and then align the edges. 3. Place the greeting cards in the right side of the tray. The side to be printed on should face down. 4.
For example, when a four-page booklet is printed on both sides of the paper, the pages are reordered and printed like this: Guidelines Do not exceed the paper tray capacity: 80 sheets of paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, select one of the following binding options: • Left Edge Booklet • Right Edge Booklet 5.
Chapter 6 6. When prompted, reload the printed pages in the paper tray as shown below. 7. Click Continue to finish printing the booklet. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. For more information, see What's This? help. Print posters Guidelines • For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together.
3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Plain paper • Orientation: Portrait or Landscape • Size: An appropriate paper size 3. Click the Advanced tab, and then click Printer Features. 4. In the Poster Printing drop-down list, select the number of sheets for the poster. 5.
Chapter 6 Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print NOTE: If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1.
7 Printing tips Learn how to use printing shortcuts, select a paper type, change the print resolution, set the page order, print multiple pages on a single sheet, preview a document, and use twosided printing. Click any of the following links: Check your printer • • Connect the printer. Print a test page. Save time • • Printing shortcuts. Set the page order. Save money • • • • Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Two-sided printing.
Chapter 7 NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is or change them.
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 4. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the page order The page order determines the order in which your multipage documents print. To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document Options, and then click Layout Options. 4.
Chapter 7 Print multiple pages on a single sheet of paper You can print up to 16 pages on a single sheet of paper. 1 2 3 4 To print multiple pages on a single sheet of paper 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages that you want to appear on each sheet of paper. 4. In the Page Order drop-down list, select a layout for the pages. A preview of the page order is displayed at the top of the Features tab. 5.
4. In the Print In Grayscale drop-down list, select from the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. • Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 5. Select any other print settings that you want, and then click OK.
Chapter 7 To preview a printed document 1. Open the Printer Properties dialog box. 2. Click the Features or the Color tab. 3. Select the Show preview before printing check box. 4. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. 5. Do one of the following: • Click OK to print the document. • Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document.
Change the print speed or quality The HP Deskjet automatically chooses a print quality and speed setting depending on the paper type setting you select. You can also change the print quality setting to customize the speed and quality of the print process. Print quality settings • Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink. • Normal provides the best balance between print quality and speed and is appropriate for most documents.
Chapter 7 Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. In the Printer Features area, select Enabled from the Maximum dpi drop-down list. NOTE: To disable maximum dpi mode, select Disabled from the drop-down list. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 6.
To print a two-sided document with a tablet binding 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Two-sided printing drop-down list, click Manual. 4. Select the following check boxes: • Flip Pages Up • Preserve Layout 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
Printer software • • • • • Make the HP Deskjet the default printer Set default print settings Printer Properties dialog box What's This? help Download printer software updates Printer software 8 Make the HP Deskjet the default printer You can set the HP Deskjet as the default printer to use from any software program. This means that the HP Deskjet is automatically selected in the printer drop-down list when you click Print from the File menu in a software program. Windows Vista users 1.
Chapter 8 To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. Printer software 1 HP Digital Imaging Monitor icon The HP Solution Center is displayed. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 3.
NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. What's This? help Printer software Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3.
9 Maintenance • • • • • • • • • Install print cartridges Align print cartridges Automatically clean print cartridges View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge carriage.
Choose cartridge combinations for best results • Text, graphics, and color photos: Combine tri-color and black print cartridges. • Metallic accents: Combine tri-color and metallic print cartridges. NOTE: Metallic print cartridges are available in select countries/regions. Always install the tri-color print cartridge in the left side of the print cartridge carriage. Install the black print cartridge in the right side of the print cartridge carriage.
Chapter 9 4. Slide the print cartridge out of the carriage. 1 Press the Power button 2 Open the printer cover 3 Push down on the print cartridge 4 Slide the print cartridge out of the carriage Maintenance 5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
1 Ink nozzles 2 Copper contacts Maintenance 6. Slide the print cartridge firmly into the carriage at a slight upward angle until you feel resistance. 7. Push the cartridge into the carriage. You hear a snap when the print cartridge is correctly positioned. 8. Close the printer cover. 9. Align the print cartridges for optimum print quality. For more information, see Align print cartridges. For information about storing print cartridges, see Maintain print cartridges.
Chapter 9 3. Click Align the Print Cartridges. 4. Click Align, and then follow the onscreen instructions. The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard the test page. Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see View estimated ink levels.
Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stains, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water. CAUTION: Do not use any type of cleaning solution. Household cleaners and detergents might damage the printer finish. Keep all fluids away from the interior.
Chapter 9 To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the print cartridge carriage moves to the right side of the HP Deskjet and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes. To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
• • • When you remove a print cartridge from the printer, store it in an airtight plastic container to protect your print cartridge and to prevent the ink from drying out. Keep all unused print cartridges in their original sealed packages until they are needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F). Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer.
10 Shop for ink supplies To find the print cartridge reorder number, see the printed documentation that came with the HP Deskjet. You can also use the software that came with the HP Deskjet to find out the reorder number for the print cartridge. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder number for your device and purchase print cartridges. To order HP papers and other supplies, go to www.hp.
11 Troubleshooting • • • • • • • • • • • • Error messages Installation problems Printer lights are on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted If you continue to have problems Error messages If an error message displays on the computer screen, check the following topics for a solution: • • • • • Print cartridge error messages "Paper Mismatc
Chapter 11 Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are not installed properly. If you receive a message stating there is a problem with a print cartridge, follow the instructions in Resolving print cartridge error messages to resolve the problem. Print cartridge carriage is stuck If the printer stalls while you are printing a document, follow the instructions in Print cartridge carriage is stalled.
Original HP ink depleted Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges. For more information, see Replace print cartridges. Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 11 removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
NOTE: Do not set the paper size from the Printers folder or from the printer icon located in the lower-right hand corner of the screen next to the clock, because this will affect all applications. Only set the paper size in Microsoft Word. To set the paper size in Microsoft Word 1. In Microsoft Word, click File, and then click Print. 2. Make sure that the appropriate printer is selected, and then click Properties. 3. Click the Features tab. 4. In the Size drop-down list, select Envelope #10. 5.
Chapter 11 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem: • The USB cable is old or defective. • Software, such as an antivirus program, is running. • Another device, such as a scanner, is connected to the computer. Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2.
To resolve the problem 1. Disconnect the USB cable from the printer. 2. Disconnect the power cord from the printer. 3. Wait approximately 30 seconds. 4. Reconnect the power cord to the printer. 5. Reconnect the USB cable to the printer. 6. If the “Unknown Device” message is still displayed, replace the USB cable.
Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is causing the lights to flash, click the appropriate link. NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions.
Power light is flashing 1 Power light If the Power light is flashing, the printer is preparing to print. The light stops flashing when the printer has received all data. Resume light is flashing 1 Resume light If the Resume light is flashing, check the following conditions: • • The printer might be out of paper. Place paper in the input tray, and then press the Resume button. There might be a paper jam. For information about clearing a paper jam, see Paper jam. The printer might be stalled.
Chapter 11 Both Power and Resume lights are flashing The printer might need to be restarted. 1. Press the Power button to turn off the printer, and then press the Power button to restart the printer. Proceed to step 2 if the lights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect the printer power cord from the electrical outlet. 4. Reconnect the printer power cord to the electrical outlet. 5. Press the Power button to turn on the printer.
If one or both Print Cartridge Status lights are on and flashing • The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge (on the right) is the problem. For resolving the error with the problem cartridge, see Resolving print cartridge error messages. • If both lights are flashing, verify that the correct print cartridges are installed. For more information, see Installation instructions.
Chapter 11 • • • • • • • Solution 3: Clear the print queue Solution 4: Check the printer cable connection Solution 5: Verify the printer driver configuration Solution 6: Check if the printer is paused or offline Solution 7: Clear the print queue manually Solution 8: Restart the print spooler Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is turned on Solution: Look at the Power light located on the front of the printer.
Solution 3: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Chapter 11 After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
6. Check the driver listed in the Driver drop-down menu to verify that the product is using the correct driver. The name of your product should be listed as the driver. 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: If there was more than one product configured on the same computer, the product in use was not be set as the default printer, or the wrong driver might have been configured.
Chapter 11 Solution 7: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2.
Solution 9: Verify whether the software application is causing the problem Solution: Verify whether the software application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3.
Chapter 11 To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are printing Documents containing graphics or photos print more slowly than text documents. Best or Maximum dpi print mode is selected The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode.
NOTE: In the procedures below, the "problem" cartridge is identified by the blinking light. The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right blinks when the black cartridge (on the right) is the problem. If both lights blink, either both cartridges are the problem, or the printer cannot determine the problem cartridge. To determine which cartridge is having the problem 1. Make sure the printer is on. 2. Open the printer cover.
Chapter 11 8. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 9. When you have identified the problem cartridge, continue with the following solutions. Work through the following sections in order. When the print cartridge status light stops blinking, you have solved the problem.
5. Read the selection number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the reference guide that came with your printer. 1 Selection number 6. If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions. 7. Close the printer cover. If this did not solve the issue, try the next solution.
Chapter 11 Try the following solutions: • • • • • Solution 1: Turn the power off and on Solution 2: Clear any paper jams Solution 3: Move the printer carriage Solution 4: Verify the power source Solution 5: Remove and reinstall the print cartridges Solution 1: Turn the power off and on Solution: Turn the power off and then back on. CAUTION: Check for any loose or broken parts in the printer. If you find loose or broken parts, go to www.hp.com/support. To turn off the printer 1.
Solution 3: Move the printer carriage Solution: If the printer carriage is still stuck, try moving it as described in the following procedure. To move the printer carriage 1. Press the Power button to turn off the printer, and then disconnect the power cord from the printer. 2. Open the printer cover and try to move the print carriage from side to side by hand. 1 3. 4. 5. 6. 7. Print carriage in the access door If the print carriage does not move, then your printer needs to be serviced.
Chapter 11 Solution 4: Verify the power source Solution: Verify that the printer is properly connected to a suitable power source. To verify the power source 1. Verify that the computer and the printer have the correct power plugs depending on your country/region. 2. Remove the printer cable from any power strips or surge suppressors, and then plug it directly into a power outlet. 3. Try the print job again to see if this procedure resolved the issue.
5. Remove the rear access door. Press the handle to the right, and then pull out the door. 6. Remove the paper jam from the back of the printer, and then replace the rear access door securely. 7. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. CAUTION: Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 8.
Chapter 11 • • Use a different type of paper. Do not mix paper types in the input tray Out of paper Try the following solutions: • • • • • • Solution 1: Make sure the paper tray is not empty Solution 2: Check the rear door of the printer Solution 3: Check the paper Solution 4: Use the HP Paper Feed Cleaning Kit Solution 5: Clean the rollers Solution 6: Contact HP support for service Solution 1: Make sure the paper tray is not empty Solution: Cause: If the paper tray is empty, add more paper.
3. If the product is not already on, turn it on by pressing the Power button. 4. Remove the stack of paper from the paper tray and verify that all the paper in the paper tray is the same size and type. 5. Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper. NOTE: Use plain paper in the product until the issue is resolved. 6.
Chapter 11 in the Size list to see if a defined paper size already exists for the type of paper you are using.
If this did not solve the issue, try the next solution. Solution 5: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water. To clean the rollers 1. Turn off the product and remove the power cord. 2. Remove the rear door to access the rollers. 3.
Chapter 11 Printer prints on multiple sheets at once If the printer prints on multiple sheets at once, check the following: • • Paper weight Paper might be loaded improperly Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. For more information, see Paper weights.
(continued) Tab Setting NOTE: For more information on enabling the maximum dpi mode, see Maximum dpi.
Chapter 11 If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the paper tray. Load the photo paper correctly in the paper tray. Verify that the paper guide fits firmly against the edge of the paper. Follow loading instructions for the paper type. Fading occurs on the edges of a photo Verify that the photo paper is not curled.
If the printout has an unwanted border, try the following solutions: • • • • Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Chapter 11 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used.
Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using all print cartridges. If you are satisfied with the print quality, continue printing in ink-backup mode. Or, replace the missing print cartridge.
Chapter 11 Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridges Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges.
Chapter 11 Solution 2: Check the print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • • Change the print speed or quality Maximum dpi Cause: The print quality setting was set to low. If this did not solve the issue, try the next solution.
Solution 2: Check the print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. For more information, see: • • Change the print speed or quality Maximum dpi Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow half an hour for the print cartridge to recover.
Chapter 11 Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • • • Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Clean the print cartridges Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting.
self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see Print a test page. Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts seem blurry or fuzzy Try the following solutions if your printout is smudged or unclear. TIP: After reviewing the solutions in this section, you can go to HP's support Web site to see if there is additional troubleshooting help.
Chapter 11 Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the paper tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper.
Chapter 11 Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed. Cause: The font was a custom size.
If parts of the document are still missing, the printer settings might be overridden by the software program print settings. Select the appropriate print settings from within the software program. Envelope is printed at an angle Solution: 1. Slide the flap inside the envelope before loading it in the printer. For more information about loading envelopes, see Print envelopes. 2. Confirm that the paper guide fits firmly against the edge of the envelope. 3. Reprint the envelope.
A HP support • Ink cartridge warranty information • • Support process HP support by phone HP support Ink cartridge warranty information The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
B Technical information • Printer specifications • • Notice to Windows 2000 users Environmental product stewardship program • Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (without the tray extended): 140.8 mm high x 437.5 mm wide x 209.1 mm deep (5.54 inches high x 17.22 inches wide x 8.23 inches deep) Printer weight (without print cartridges): 2.8 kg (6.
remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Appendix B ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.
Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Appendix B Regulatory notices • • FCC statement Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • • Toxic and hazardous substance table HP Deskjet D2500 Printer series declaration of conformity FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Technical information Toxic and hazardous substance table Regulatory notices 113
Appendix B HP Deskjet D2500 Printer series declaration of conformity Technical information 114 Technical information
Index E accessibility 2 after the support period 107 aligning print cartridges 55 e-mail printing 26 envelope printing 29 environment Environmental product stewardship program 108 Environmental information material safety data sheets 109 paper use 109 plastics 109 recycling program 109 error messages out of paper 86 print cartridge errors 61 estimated ink level 56 Exif Print 23 B booklet printing 34 borderless printing 91 bound two-sided printing 46 brochure printing 33 buttons Cancel button 10 Power but
Index phone support period period for support 107 photo fix options 23 photo has unwanted border for small photo paper 92 photo paper, storing and handling 24 photo printing borderless photos 19 photos on plain paper 22 photos with a border 20 saving money 24 photo printing problems verifying print settings 90 photos digital 23 do not print correctly 90 placing a call 107 poor fax printout quality 96 poor printout quality 93 postcard printing 30 poster printing 36 power light is flashing 68 presentation pr
Index image prints at angle 91 installation program stops 66 misprinted document 104 multiple pages print at once 90 paper jam 84 parts of the document are missing or in wrong place 104 photo printing problems 90 poor print quality 93 Power light is flashing 69 Print Cartridge Status light is flashing 70 printer 61 printer does not feed paper 85 printer is not printing 71 printer is stalled 81 printer name does not appear 67 Resume light is flashing 69 text and images are misaligned 104 two-sided printing 4
Index 118
