HP PageWide Pro 552dw series User Guide
Copyright and License Trademark Credits © 2016 Copyright HP Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained in this document is subject to change without notice.
Table of contents 1 Product basics ............................................................................................................................................... 1 Product features .................................................................................................................................................... 2 Environmental features ......................................................................................................................
To connect the product to a wireless network using the Wireless Setup Wizard ........................................................................................................... 17 To connect the product to a wireless network using WPS ........................... 17 To connect the product to a wireless network manually ............................. 18 Use Wi-Fi Direct to connect a computer or device to the product ......................................................................
Security settings ............................................................................................................................... 33 Firmware updates ............................................................................................................................. 34 HP Printer Assistant in the printer software (Windows) ..................................................................................... 34 Open the HP Printer Assistant ...........................................
Print when a cartridge is at estimated end of life ............................................................................ 53 Check the estimated cartridge levels ................................................................................................ 53 Order cartridges ................................................................................................................................ 54 Recycle cartridges ............................................................................
Solve problems ............................................................................................................................................ 71 Problem-solving checklist ................................................................................................................................... 72 Check that the product power is on .................................................................................................. 72 Check the control panel for error messages ..........
Problem with Printer Preparation .................................................................................. 87 Problem with SETUP cartridges ...................................................................................... 87 Use SETUP cartridges ..................................................................................................... 87 Used [color] installed ...................................................................................................... 87 Printing issues ..
A print job was not sent to the product that you wanted ................................................................. 97 You are using a generic printer driver when using a USB connection .............................................. 97 8 Service and support ..................................................................................................................................... 99 Customer support ..............................................................................................
Power consumption ........................................................................................................................ 115 European Union Commission Regulation 1275/2008 .................................................................... 115 Paper ............................................................................................................................................... 115 HP PageWide printing supplies .................................................................
Index ...........................................................................................................................................................
xii ENWW
1 ENWW Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode 1
Product features PageWide Pro 552dw Tray capacity (75 GSM or 20–lb Bond paper) Connectivity D3Q17A, D3Q17B, D3Q17C, D3Q17D ● Tray 1: 50 sheets ● 802.3 LAN (10/100) Ethernet port ● Tray 2: 500 sheets ● Host USB Type A and Type B ports (back) ● Optional Tray 3: 500 sheets ● USB 2.0 Device port (front) ● Optional Tray 4: 500 sheets Wireless ● Standard output bin: 300 sheets ● Embedded wireless capability ● Automatic Document Feeder (ADF): 50 sheets ● 802.
Environmental features Feature Environmental benefit Duplex printing Automatic duplex printing is available on all models of HP PageWide Pro 552dw series. Duplex printing saves the environment and saves you money. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle cartridges by using the HP Planet Partners return process.
Product views ● Front view ● Back view ● Cartridge door view Front view 4 Label Description 1 USB device connection port 2 Control panel 3 Tray 1 extension 4 Tray 1 5 Power button 6 Tray 2 – default paper tray 7 Cartridge door 8 Output bin Chapter 1 Product basics ENWW
Back view Label Description 1 Output bin stop 2 Ethernet connection port 3 USB Type A and USB Type B ports 4 Power cord connection 5 Left door 6 Duplexer Cartridge door view ENWW Label Description 1 Product serial number and product number 2 Cartridge part numbers 3 Cartridge slots Product views 5
Power on and off NOTICE: To prevent damage to the product, use only the power cord that is provided with the product. ● Turn the product on ● Manage power ● Turn the product off Turn the product on 1. Connect the power cord that is provided with the product to the connection port on the back of the product. 2. Connect the power cord to a wall outlet with an adequate voltage rating. NOTE: Make sure that your power source is adequate for the product voltage rating.
The product switches into a reduced power-consumption state when it has been idle for the amount of time that you select. Schedule the product to turn on or off 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Power Management, and then touch Schedule Printer On/Off. 4. Turn the Schedule On or Schedule Off option on. 5.
Use the control panel ● Control panel buttons ● Control panel home screen ● Control panel dashboard ● Control panel application folders ● Control panel shortcuts ● Help features NOTE: The small text on the control panel is not designed for prolonged viewing. Control panel buttons Buttons and indicator lights on the control panel of HP PageWide Pro 552dw series printers appear lit when their function is available, and are darkened if their function is not available. 1 Home button.
Control panel home screen The control panel home screen displays a dashboard, application folders, and user-defined shortcuts to screens for performing tasks. 1 Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings (see Control panel dashboard). To view the full dashboard, touch the strip at the top of the home screen, or press and drag the handle at the center of the dashboard strip. 2 Time and date display.
Control panel dashboard To open the dashboard, touch the strip at the top of the home screen or swipe the dashboard tab downward. To learn more about how to use the dashboard, touch Tips > Use the Dashboard. 1 on the control panel, and then select Control Panel Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to change product settings. Swipe to scroll horizontally through the available icons.
Create a shortcut on the home screen 1. Open an application folder, and then navigate to the application or setup icon for which you want to create a shortcut. 2. Touch and hold the icon until the application folder strip turns green. 3. Drag the icon onto the green strip and then release it. Remove a shortcut from the home screen 1. Touch the shortcuts icon at the lower left of the control panel home screen to display all available shortcuts. 2.
● Product Service ID ● Current firmware version number ● Usage, status, and settings information if you print the full product information and printer status report pages. View or print a Printer Information page 1. On the printer control panel, touch . 2. Touch Printer Information. 3. If you want to print the full product information and printer status report pages, touch Print. Help animations The built-in help contains animations that show how to perform tasks or solve problems.
Quiet Mode To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode off. To turn Quiet Mode on or off from the control panel 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3.
2 14 Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings Chapter 2 Connect the product ENWW
Connect the product to a computer or a network To connect the product using a USB cable You can use a USB cable to connect the product to a computer. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). NOTICE: Do not connect the USB cable until the installation software prompts you to connect it. 1. Quit all open programs on the computer. 2. Install the printer software from 123.hp.
To connect the product to a network The product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide Pro 552 products support the following network protocols.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks. ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network. NOTE: Before installing the product software, make sure the product is not connected to the network using an Ethernet cable.
Push Button method 1. On the control panel, press and hold on the printer for more than three seconds to start WPS push indicator starts blinking. mode. The 2. Press the WPS button on your router. The product begins a timer for approximately two minutes while a wireless connection is established. PIN method 1. Locate the WPS PIN. a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). b.
Use Wi-Fi Direct to connect a computer or device to the product With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. ◦ If you are using a computer, make sure you have installed the printer software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer.
shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure Wi-Fi Direct for your printer is turned on. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer.
c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word “Bonjour” is listed in the right column beside the printer name), and click Add. Install HP printer software for a wireless product already on the network If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps. 1. Obtain the product IP (on the control panel dashboard, touch 2.
1. Obtain the product IP (on the control panel dashboard, touch 2. Type the product IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. You can change settings as needed. ). Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change the product settings. 1.
NOTE: ENWW ● The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). ● Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3.
3 24 Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) Chapter 3 Printer management and services ENWW
HP Embedded Web Server ● About the EWS ● About cookies ● Open the EWS ● Features About the EWS This product is equipped with the HP Embedded Web Server (EWS), which provides access to information about product and network activities. EWS provides an environment in which Web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a web browser.
Open the EWS To open the EWS, do one of the following: ● In a supported web browser, type the product IP address into the address box. (To obtain the IP address, on the control panel dashboard, touch .) ● In the printer software, open the HP Printer Assistant and on the Print tab, click Printer Home Page (EWS). For more information, see Open the HP Printer Assistant.
Item Description Wi-Fi Direct Set up Wi-Fi Direct to print from a mobile device directly to the printer without connecting to a wireless network AirPrint Set up AirPrint™ for printing from Apple-supported products Printer Information View information about the printer, such as product serial number, service ID, firmware version, and total page count Administrator Set up administrator control of printer features Backup Back up the printer settings into a password-encrypted file Firewall Configur
Item Description Utilities ● Bookmarking: Bookmark pages in the EWS ● Print Quality Toolbox: Run maintenance tools to improve the print quality of your printouts ● Asset Tracking: Assign an asset number/location to this device ● Backup: Create a password-encrypted file that stores the printer's settings ● Restore: Restore the printer's settings using a backup file created by the EWS Backup and Restore Printer Restart Power Cycle: Turn off and restart the printer Printer Updates Firmware Upd
Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. NOTE: ● You can sign up for an account at the HP Connected website (might not be available in all countries/ regions), and sign in to configure the ePrint settings.
3. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5.
To turn off HP ePrint from the control panel 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch . , and then touch HP ePrint and turn it off. To turn off HP ePrint in the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Web Services tab. 3. In the Web Services Settings section, for HP ePrint, click Turn Off. 4.
To remove Web Services using the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Remove Web Services. 4. Click Remove Web Services to confirm. 5. Click Yes to remove Web Services from your printer. HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders.
Protocol or service Description IPv4 and IPv6 To operate properly on a TCP/IP network, the product must be configured with valid TCP/IP network configuration settings, such as an IP address that is valid for your network. This product supports two versions of this protocol: version 4 (IPv4) and version 6 (IPv6). IPv4 and IPv6 can be enabled/disabled individually or simultaneously enabled.
Firmware updates The printer firmware can be automatically updated. On the Tools tab of the Embedded Web Server, click Printer Updates, Firmware Updates, and then Install updates automatically. HP recommends using this option. HP Printer Assistant in the printer software (Windows) The HP Printer Assistant provides access to HP printer features and resources from the Windows programs menu or the desktop icon on your computer. Open the HP Printer Assistant 1.
Item Description Print ● Connect Printer to the Web: Click to open the HP website and get new content and solutions for your HP web-connected printer ● Set Preferences: Click to open your Printing Preferences dialog box to view and change defaults for paper size, print quality, and more ● Maintain Your Printer: Click to open the Toolbox to align and clean cartridges or print a diagnostic page ● Print From Your Mobile Devices: Click to open the HP Mobile Printing website to learn how to print from
AirPrint™ (OS X) Your product supports printing with Apple’s AirPrint for iOS 4.2 and Mac OS X v10.9 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later). For more information, see Print with AirPrint (OS X).
4 ENWW Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper 37
Understand paper use HP PageWide cartridges for business are specifically developed for use with HP printheads. Unique formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these cartridges provide laser-like color output that dries quickly and is ready for distribution. NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product.
Supported media sizes For best results, use the appropriate paper and media sizes: ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216x340 mm 216 x 340 mm Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.25 x 10.
Supported envelope sizes Size Dimensions Tray 1 Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.4 x 9 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope C6 114 x 162 mm (4.5 x 6.4 inches) Monarch 98.4 x 190.5 mm (3.875 x 7.5 inches) Japanese Envelope Chou #3 120 x 235 mm (4.7 x 9.3 inches) Japanese Envelope Chou #4 90 x 205 mm (3.5 x 8.
Size Dimensions Japanese Postcard (100 x 148 mm) (3.9 x 5.8 inches) Custom Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 216 x 356 mm (8.5 x 14 inches) Tray 1 Tray 2 Optional Tray 3 Optional Tray 4 Width: 76 to 216 mm (3 to 8.5 inches) Width: 102 to 216 mm (4 to 8.5 inches) Width: 102 to 216 mm (4 to 8.5 inches) Width: 102 to 216 mm (4 to 8.5 inches) Length: 127 to 356 mm (5 to 14 inches) Length: 210.06 to 297.2 mm (8.27 to 11.7 inches) Length: 210.06 to 356 mm (8.
Paper type Weight ● Envelope ● Heavy Envelope ● Labels 1 Capacity1 Paper orientation Up to 7 envelopes or labels Side to be printed on facedown Capacity can vary depending on paper weight and thickness, and environmental conditions.
If you use special paper for all or most print jobs on the product, change this default tray setting on the product. The following table lists possible ways you can use the tray settings to meet your printing needs. Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1, and configure the tray for the correct paper and type. Do not use Any Size/Any Type.
2. Pull out the Tray 1 extension. 3. Open the paper guides completely, and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper with the side to be printed on face-up, with the top edge toward the left side of the tray. For ALM orientation, see Load letterhead or preprinted forms. 1.
2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of the tray. 5. Put the tray into the product. Load optional Tray 3 Tray 3 is an optional accessory tray that attaches to the bottom of the product. It can hold longer media, such as legal (216 x 356 mm, 8.
46 2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and the side of the tray. 5. Put the tray into the product.
Load optional Tray 4 Tray 4 is available only in a bundle with Tray 3 and a cart. Tray 3 attaches to the bottom of the product. Tray 4 attaches to the bottom of Tray 3 and sits on top of the cart. Load media into Tray 4 as you did for Tray 3. Load envelopes You can load envelopes into Tray 1 or Tray 2. To load envelopes into Tray 1 ENWW 1. Open Tray 1. 2. Pull out the Tray 1 extension.
3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 48 1. Pull the tray out of the product. 2. Stack envelopes face-up, with the top of the envelopes oriented toward the front of the tray. 3. Place the envelopes in the tray and make sure that they are flat at all four corners. Close the length and width paper guides against the loaded media. 4.
Load letterhead or preprinted forms You can load letterhead, preprinted, or prepunched forms into any tray. Paper orientation depends on whether you are printing in simplex or duplex mode. If Alternative Letterhead Mode (ALM) is enabled, you can print in both simplex and duplex modes without reorienting the paper. NOTE: With ALM enabled, you must select Letterhead, Preprinted, or Prepunched as the paper type in the Printer Properties dialog box. To enable or disable ALM from the control panel 1.
Tips for selecting and using paper For the best results, observe the following guidelines. 50 ● Load only one type of paper at a time into the tray. ● Make sure the paper is loaded correctly when loading from the tray. ● Do not overload the tray.
5 ENWW Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges 51
HP PageWide cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP’s cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP’s printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents. NOTE: ● This printer is not designed to use continuous ink systems.
Store cartridges ● Do not remove the cartridge from its package until you are ready to use it. ● Store cartridges at room temperature (15-35° C or 59-95° F) for at least 12 hours before using them. ● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Print with General Office mode General Office mode produces slightly lighter printouts, which might extend the life of the cartridge. 1.
To check the cartridge levels from the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Tools tab, and then click Cartridge Level Gauge. To check the cartridge levels from the product software (Windows) 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Print tab, click Maintain Your Printer. 3. Click the Estimated Cartridge Levels tab. To check the cartridge levels from the product software (OS X) 1. Open HP Utility.
NOTE: The SETUP cartridge that comes with the printer is not available for separate purchase. Recycle cartridges Visit the HP sustainability website for full information on recycling and to order postage-paid labels, envelopes, and boxes for recycling. Replace cartridges The product uses four colors and has a different cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K).
56 4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door.
Tips for working with cartridges Use the following tips to work with cartridges: ● ENWW To prevent print-quality problems, do the following: ◦ Always turn the printer off using the power button on the front, and wait until the power button light goes out. ◦ Make sure that all the cartridge slots are filled. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. ● Do not open or unpackage cartridges until you are ready to install them.
6 58 Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success Chapter 6 Print ENWW
Print from a computer To print from a computer (Windows) These instructions apply to printing on various media including the following. ● Plain paper ● Envelopes ● Brochures ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (Windows) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4.
Tab Description Effects This tab contains settings that temporarily affect the presentation of the print job. You can select from the following options: Finishing ● Resizing options: Includes actual size, a percentage of actual, or scaled to a specific media size such as Letter or Envelope #10 ● Watermarks: Includes Confidential and Draft This tab contains settings that influence the output of the print job.
● Plain paper ● Envelopes ● Brochures ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if needed. 5. On the Paper/Quality tab, click the pop-up menu next to the media type.
4. Click Save Current Settings as Preset. 5. Type a descriptive name for the preset, and save it for Only this printer or All printers. To adjust or manage colors Adjust the color of print output for the product by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control access to color printing Choose a preset color theme for a print job 1.
Depending on your software application, this link or button might be called Properties , Options, Printer Setup, Printer Properties, Printer, or Set Preferences. ● 4. 5. OS X: From the Copies & Pages pop-up menu, select Color. Then, deselect HP EasyColor. Continue to the Advanced tab or pane. ● Windows: On the Advanced tab, click Ink Settings. ● OS X: Click the disclosure triangle next to Advanced. Use the sliders to make the following adjustments.
Control access to color printing HP’s suite of color access control tools allows you to enable or disable color by individual users or groups and applications. For more information, visit the HP Universal Print Driver website. Print from the control panel Print using job storage You can create and store jobs on the product, which you or others can print later. To save printer memory or to protect sensitive information, you can delete the stored jobs from the product.
Apply job storage to one or all print jobs (Windows) 1. Do one of the following. ● For one print job: On the File menu in the software program, click Print. ● For all print jobs: Click Start, and do one of the following, depending on your operating system. ◦ Windows 10: Click Settings, click Devices, and then click Printers. ◦ Windows 8, 8.1: Click Control Panel, click Hardware and Sound, and then click Devices and Printers. ◦ Windows 7: Click Devices and Printers. 2.
● For one print job: On the File menu in the software program, click Print. Then, in the pop-up menu below Presets, select Job Storage. ● For all print jobs: From the Copies & Pages pop-up menu, select Job Storage. 2. Make sure your printer is selected. 3. From the Mode pop-up menu, select one of the following options: 4.
NOTE: If the job is private or encrypted, enter the PIN or password. 4. If needed, touch the trash icon, and then touch Delete. Print from a USB device This product features printing directly from a USB storage device (Plug and Print), so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port near the control panel. You can print the following types of files. ● .DOC ● .JPG ● .PPT ● .DOCX ● .PDF ● .PPTX ● .
1. On your computer or mobile device, open your email application. 2. Create a new email message, and then attach the file that you want to print. 3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email message. NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint server does not accept print jobs if there are multiple email addresses.
Tips for print success ● Cartridge tips ● Paper loading tips ● Printer settings tips (Windows) ● Printer settings tips (OS X) Cartridge tips ● If the print quality is unacceptable, see Improve print quality for more information. ● Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges.
● ◦ In the HP Printer Assistant, click Print , and then click Set Preferences. For more information, see Open the HP Printer Assistant. ◦ On the File menu in the software program, click Print. Open the Printer Properties dialog box. On the Color or Finishing tab of the printer driver, set the following options as needed: ◦ Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge. Click Black Ink Only, and then click OK .
7 ENWW Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) 71
Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power is on ● Check the control panel for error messages ● Test print functionality ● Try sending a print job from a computer ● Test the plug-and-print USB functionality ● Factors that affect product performance Check that the product power is on 1. If the power button is not lit, press it to turn the product on. 2.
Test the plug-and-print USB functionality 1. Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front of the product. 2. The Memory Device Options menu opens. Try printing the document or photo. 3. If no documents are listed, try a different type of USB flash drive.
Menu Item Description NOTE: Cartridge-level alerts and indicators provide estimates for planning purposes only. When you receive a low-cartridge alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until you are prompted to.
Cleaning routines ● Clean the printhead ● Clean the touch screen Clean the printhead During the printing process, paper, ink, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as specks or smearing. This product automatically services itself, running cleaning routines that can correct most of these problems. For problems that the product cannot automatically solve, use the following routine to clean the printhead.
Jams and paper-feed issues Try these steps to solve paper-handling problems. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray. 4.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one at a time.
NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. Clear jams in Tray 2 78 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product.
3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 ENWW 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product.
3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 4 1. 80 Open Tray 4.
2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 4. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. ENWW Open the left door.
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, remove all fragments before you resume printing. 3. Open and then close the left door to clear the message.
2. Remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. ENWW 3. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 4.
5. Reinstall the duplexer. 6. Close the left door. Cartridge issues Refilled or remanufactured cartridges HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.
Cartridge Very Low Description The cartridge is near the end of its useful life. Recommended action Have a replacement cartridge on hand. You do not need to replace the cartridges until prompted to. Counterfeit or used [color] cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action Click OK to continue printing or replace with genuine HP cartridge.
Recommended action ● Carefully clean the contacts on the cartridge by using a soft, lint-free cloth and insert the cartridge again. ● Remove this cartridge immediately and replace with a compatible cartridge. Install [color] cartridge Description This message can appear during the initial set up of the product and may also appear after the initial set up of the product has been completed.
Problem with Printer Preparation Description The printer clock has failed and cartridge preparation may not be complete. The estimated Cartridge Level gauge might be inaccurate. Recommended action Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it. Problem with SETUP cartridges Description There is a problem with the SETUP cartridges and the printer cannot complete system initialization.
● If the control panel does not indicate the product is ready, turn the product off and then on again. ● If the control panel indicates the product is ready, try sending the job again. 2. If the control panel indicates the product has an error, resolve the error and then try to print a test page from the control panel. If the test page prints, there may be a communication problem between the product and the computer you are trying to print from. 3. Make sure the cables are all connected correctly.
● The file that you want to print is not listed in the Memory Device Options menu The Memory Device Options menu does not open when you insert the USB accessory 1. You might be using a USB storage device or a file system that this product does not support. Save the files on a standard USB storage device that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. 2.
● Align the printhead ● Print a print-quality report Check for genuine HP cartridges Your cartridge may not be a genuine HP cartridge. For more information, see Counterfeit HP cartridges. Replace it with a genuine HP cartridge. Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of ink are on the printed pages. ● Ink smears on the printed pages.
Change the paper type and size setting (Windows) 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper Type drop-down list, click More. 5. Expand the list of Type Is options. 6. Expand each category of paper types until you find the paper type that you are using. 7. Select the option for the type of paper you are using, and click OK .
Align the printhead 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Printer Maintenance, and then touch Align Printhead. . Print a print-quality report Run a Print Quality report and follow the instructions. For more information, see Information pages.
The computer is using the incorrect IP address for the product 1. On the computer, open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page or through the control panel. 2. If you installed the product using an HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 3.
The product is disabled, or other network settings are incorrect 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary. Wireless network issues Wireless connectivity checklist ● The product and the wireless router are turned on and have power. Also make sure the wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page to determine the SSID.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Reports , and then touch Network Configuration Page to print the report. 4. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. 5. If the SSIDs are not the same, the devices are not connecting to the same network.
The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. To verify if the network has lost communication, try connecting other devices to the network. 2.
Problem Solution ◦ ◦ 3. Click Printers. 4. Right-click the product driver icon, and then select Properties . 5. Click the Ports tab, and then click Configure Port. 6. Verify the IP address, and then click OK or Cancel. 7. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. Windows 7, installed without using the fully featured installer (such as Add Printer Wizard in Windows): 1. Click Start. 2. Click Devices and Printers. 3.
98 1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box.
8 ENWW Service and support ● Customer support ● HP limited warranty statement 99
Customer support If you need help from an HP technical support representative to solve a problem, contact HP Customer Support. Register your product www.register.hp.
HP limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP PageWide Pro 552dw 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen.
Article L211-12 du Code de la Consommation: « L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ». Garantie des vices cachés Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus.
consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP.
Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D.
jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o.
Bulgaria Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва: HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu.
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.
A ENWW Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information 111
Product specifications ● Print specifications ● Physical specifications ● Power consumption and electrical specifications ● Acoustic emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product Product dimensions (width x depth x height) Operation dimensions (width x depth x height) Weight HP PageWide Pro 552dw series 530 x 407 x 468 mm (20.
Operating Altitude 0 to 3048 m (0 to 10,000 ft) Tilt IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. NOTE: ENWW Transporting Values are subject to change.
Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material restrictions — General battery information — Battery disposal in Taiwan — California Perchlorate Material Notice — EU Battery Directive — Battery notice for Brazil ● Chemical substances ● EPEAT ● Disposal of waste equipment by
Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment to obtain more information about HP and the environment, including environmental profile sheets for these products, Material Data Safety Sheets, and HP return and recycling programs.
Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs, visit the HP sustainability website. Material restrictions ● General battery information ● Battery disposal in Taiwan ● California Perchlorate Material Notice ● EU Battery Directive ● Battery notice for Brazil General battery information This HP product does not contain intentionally added mercury.
Battery notice for Brazil Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach. EPEAT Most HP products are designed to meet EPEAT.
Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Restriction of hazardous substance statement (India) 118 Appendix A Technical
China energy label for printer, fax, and copier China SEPA Eco Label user information ENWW Environmental product stewardship program 119
Regulatory information ● Regulatory notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● Visual display workplaces statement for Germany ● European Union Regulatory Notice ● Additional statements for wireless products Regulatory notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
For further information, contact: Manager of Corporate Product Regulations, HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304, USA. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
European Union Regulatory Notice ● European Union Regulatory Notice ● Wireless models only European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards.
Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure to radio frequency radiation Notice to users in Brazil Canadian statements Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Index A acoustic specifications 112 Alternative Letterhead Mode input tray 49 anticounterfeit supplies 52 D default gateway, setting 22 defaults, restoring 74 disposal, end-of-life 116 duplex settings, changing 22 B batteries included 116 bin, output jams, clearing 82 E electrical specifications 112 embedded Web server features 25 end-of-life disposal 116 environmental features 3 errors software 96 C cartridge levels, check 53 cartridges 54 check cartridge levels 53 non-HP 52 recycling 55, 115 storage
N network password, changing 22 password, setting 22 settings, changing 21 settings, viewing 21 networks default gateway 22 HP Web Jetadmin 32 IPv4 address 22 subnet mask 22 networks, wired installing product 16 non-HP supplies 52 O online support 100 OS X HP Utility 35 output bin jams, clearing 82 P paper default size for tray 42 jams 76 selecting 50, 90 paper path jams, clearing 81 paper pickup problems solving 76 paper type changing 90 Plug and Print USB Drive printing 67 power consumption 112 print cart
