HP Photosmart D5300 series Windows Help
1 HP Photosmart D5300 series Help..........................................................................................3 2 HP Photosmart overview The HP Photosmart at a glance.................................................................................................5 Control panel features................................................................................................................6 Display icons..................................................................................
Software installation troubleshooting........................................................................................83 Print quality troubleshooting.....................................................................................................87 Print troubleshooting.................................................................................................................94 Memory card troubleshooting.......................................................................................
HP Photosmart D5300 series Help For information about the HP Photosmart, see: • • • • • • • • • • • “HP Photosmart overview” on page 5 “Find more information” on page 9 “Computer connection information” on page 11 “How do I?” on page 13 “Load paper” on page 15 “Print from your computer” on page 27 “Use the photo features” on page 47 “Maintain the HP Photosmart” on page 53 “Shop for ink supplies” on page 67 “HP warranty and support” on page 131 “Technical information” on page 137 HP Photosmart D5300 series
Chapter 1 HP Photosmart D5300 series Help 4 HP Photosmart D5300 series Help
2 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print labels on printable CD/DVD discs. The Two-sided printing accessory included with the HP Photosmart lets you print on both sides of the page, so you can print brochures and booklets, or just save paper. You can access many HP Photosmart functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) * Label Description 11 Print cartridge door 12 Two-sided printing accessory 13 Rear USB port 14 Power connection* Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features. Label Icon Name and Description Overview 1 Color graphics display (also referred to as the display): Shows photos on a memory card. Also shows status and error messages.
(continued) Label Icon Name and Description 9 Cancel: Stops the current operation and returns to the main screen. 10 On: Turns the HP Photosmart on or off. When the HP Photosmart is off, a minimal amount of power is still supplied to the device. You can further reduce power consumption by holding down the On button for 3 seconds. This will put the HP Photosmart in Standby/Off state. To completely remove power, turn the HP Photosmart off, and then unplug the power cord.
Chapter 2 Overview 8 HP Photosmart overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 69 in this onscreen Help.
Chapter 3 Find more information 10 Find more information
Computer connection information The HP Photosmart comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the device over an existing home network.
Chapter 4 Connection 12 Computer connection information
How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 5 How do I? 14 How do I?
6 Load paper You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP Photosmart lets you load and print directly on the surface of specially coated CDs and DVDs. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), A4, and 8.5 x 11 inch. HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo.
HP Premium Photo Cards HP Premium Photo Cards enable you to make your own greeting cards. HP Brochure & Flyer Paper HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel.
Chapter 6 TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP Photosmart.
4. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray. If the HP Photosmart is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP Photosmart to eject blank pages.
Chapter 6 To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid to load photo paper in the photo tray. 2. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 3.
3. Slide the paper-length and paper-width guides inward against the stack of cards until the guides stop. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. 4. Lower the photo tray lid. Related topics “Change the print settings for the current job” on page 28 Load envelopes You can load one or more envelopes into the main input tray of the HP Photosmart.
Chapter 6 5. Lower the output tray. 6. Pull the output tray extender towards you, as far as it will go. Related topics “Change the print settings for the current job” on page 28 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size, and then print.
HP CD/DVD Tattoo labels ▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down; slide the CD/DVD tattoo paper forward until it stops. NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed.
Chapter 6 2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. The CD/DVD should be placed on the ring at the end of the holder with the arrows. NOTE: If you are using a smaller-sized media, flip the CD/DVD holder ring over the CD/DVD. 3. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray.
4. Push the CD/DVD holder into the HP Photosmart until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. NOTE: The HP Photosmart pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the device. If the HP Photosmart is placed close to a wall, move it at least 3 inches away from the wall. NOTE: Refer to the software that came with the HP Photosmart for printing on CD/ DVDs.
Chapter 6 Load paper 26 Load paper
7 Print from your computer The HP Photosmart can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters. You can also automatically print on both sides of the page using the Two-sided printing accessory included with the HP Photosmart to print brochures and booklets, or just save paper.
Chapter 7 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
To set the paper size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Resizing Options area, from the Size drop-down list, select More. 7.
Chapter 7 To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More.
6. In the Print Quality drop-down list, select the appropriate quality setting for your project. NOTE: To view the maximum dpi that the HP Photosmart will print, click Resolution. 7. In the Paper Type drop-down list, select the type of paper that you have loaded. Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page. Usually, you set the page orientation in the software application you used to create your document or project.
Chapter 7 To change the saturation, brightness, or color tone 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Color tab. 6. Click the Advanced Color Settings button. 7.
To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list. NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed.
Chapter 7 To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the HP Photosmart is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut.
• • • • Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top, bottom, and side edges of up to 13 x 18 cm (5 x 7 inch) photo paper. TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo Papers to print your photos. To print a borderless image 1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray. 2.
Chapter 7 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7. In the Resizing Options area, from the Size drop-down list, select More.
5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo paper from the list. 8. Click OK, and then click Print or OK in the Print dialog box. Related topics “Load a CD/DVD” on page 23 Print using Maximum dpi Use Maximum dpi mode to print high-quality, sharp images.
Chapter 7 To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
9. Wait until the HP Photosmart has stopped printing for several seconds before removing any of the printed pages from the output tray. If you remove the pages while the document is still printing, the pages might get out of order. 10. When the entire document has finished printing, fold the stack of paper in half, so that the first page is on top, then staple the document along the crease. TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long reach to staple the booklet.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16. 7. If you want a border to appear around each page image printed on the sheet of paper, select the Print page borders check box. 8. In the Page order list, click an appropriate page order option.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available. Your document will automatically print in the correct order. 7.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type.
Print a poster You can create a poster by printing a document on multiple pages. The HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the HP Photosmart is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
3. Double-click the HP Photosmart icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP Photosmart icon.
Chapter 7 Print 46 Print from your computer
Use the photo features The HP Photosmart is equipped with memory card slots that enable you to insert a memory card and begin printing photos without uploading your photos to a computer first. Additionally, if the HP Photosmart is connected to a computer with a USB cable, you can also save your photos to the computer to later print, edit, or share them. The HP Photosmart supports the memory cards described below.
Chapter 8 This section contains the following topics: • • • • Print photos from the control panel Save photos to your computer Edit photos Share photos using HP Photosmart Software Print photos from the control panel Photos The HP Photosmart enables you to print photos directly from your memory card without first transferring the files to a computer. You can print borderless photos (one per sheet of paper) or you can print multiple photos on a single sheet of paper.
5. Press the OK button to select the photo you want to print. Each time you press the OK button, you increment the number of copies of the selected photo to be printed. 6. Press the Print Photos button. 7. If you increased the number of copies or selected additional photos to print, do one of the following in the Select Format screen: • Press the OK button to accept the default of 1-Up. The photos will be printed on separate pages. • Press the button to highlight 3-Up, and then press the OK button.
Chapter 8 5. Press the Print Photos button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print Photos button to add that photo to the print queue. Photos 6. If you increased the number of copies or selected additional photos to print, do one of the following in the Select Format screen: • Press the OK button to accept the default of 1-Up. The photos will be printed on separate pages.
Remove red-eye The flash on a camera (especially on older model cameras) can sometimes cause a subject's eyes to appear red in your photos. You can remove redness so that eyes appear the correct shade in your photos. NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card. Photos To remove red-eye from photos 1. Insert your memory card into the appropriate slot on the HP Photosmart.
Chapter 8 Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart. NOTE: The HP Photosmart must be connected to a computer that has the HP Photosmart Software installed on it. Photos To share photos 1. Insert a memory card into the appropriate slot on the HP Photosmart. The software opens on your computer. 2.
9 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace, align, or clean your print cartridges from time to time ensure that your printouts are always of the highest quality. This section provides instructions for keeping the HP Photosmart in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 9 Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. Maintain the HP Photosmart 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully.
Choose the right cartridge combination Choose the best combination of cartridges for your print job: • • • Everyday printing: Use a black cartridge along with a tri-color cartridge. Color photos: Use a photo cartridge along with a tri-color cartridge. Black-and-white photos: Use a gray photo cartridge along with a tri-color cartridge. To replace the print cartridges 1. Make sure the HP Photosmart is on.
Chapter 9 If you are replacing the black, photo, or gray photo print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges Maintain the HP Photosmart 4. Pull the print cartridge toward you out of its slot. 5.
Maintain the HP Photosmart 7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black, photo, or gray photo print cartridge, slide it into the right slot. 8. Close the print cartridge door.
Chapter 9 10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 11. Press OK to continue.
Related topics • “Clean the print cartridges” on page 62 • “Replace the print cartridges” on page 54 • “Align the print cartridges” on page 61 Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. NOTE: The HP Photosmart can only detect the ink levels for genuine HP ink.
Chapter 9 Related topics • “Shop for ink supplies” on page 67 • “Replace the print cartridges” on page 54 • “Use the print cartridge protector” on page 60 Use the print cartridge protector In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP Photosmart.
Align the print cartridges Aligning the print cartridges ensures high-quality output. The HP Photosmart prompts you to align and calibrate the print cartridges every time you install a new print cartridge. Make sure you align the print cartridges when prompted to ensure excellent print quality. NOTE: If you remove and reinstall the same print cartridge, the HP Photosmart will not prompt you to align the print cartridges.
Chapter 9 3. Click the Device Services tab. 4. Click Align the Print Cartridges. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). To clean the print cartridge contacts 1. Turn on the HP Photosmart and open the print cartridge door.
Chapter 9 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP Photosmart. Related topics “Clean the area around the ink nozzles” on page 64 Clean the area around the ink nozzles If the HP Photosmart is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP Photosmart.
Chapter 9 TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP device. For more information, go to: www.shopping.hp.com/accessories-store/printer. Reduce energy consumption when the HP Photosmart is off When the HP Photosmart is off, an amount of energy is still being consumed. Energy consumption can be lessened by enabling the Standby/Off state.
10 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges.
Chapter 10 Shop for ink supplies 68 Shop for ink supplies
11 Troubleshooting This section contains the following topics: • • • • • • • • Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting CD/DVD print troubleshooting Errors Troubleshooting tips This section contains the following topics: • • • • • Communication problems over a USB connection Information on paper Information on print cartridges Clear paper jams Troubleshoot print cartridges Com
Chapter 11 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again. • • • • If you are connecting the HP Photosmart through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer.
• • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance. Information on print cartridges For best results, use HP print cartridges. Refilled print cartridges might damage the HP Photosmart.
Chapter 11 To clear a paper jam from the Two-sided printing accessory 1. Turn off the HP Photosmart. 2. Press in the tabs on the left and right side of the Two-sided printing accessory. Remove the accessory by pulling it away from the HP Photosmart. CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage the print mechanism. Always access and clear paper jams from the Twosided printing accessory of the HP Photosmart. 3. Gently pull the paper out of the rollers.
b. Remove any paper from inside the accessory. c. Close the Two-sided printing accessory cover until it locks into place. 5. Replace the Two-sided printing accessory. Gently push the accessory forward until it snaps into place. 6. Turn on the HP Photosmart, and then press OK to continue the current job. To clear a paper jam from the front door 1. If necessary, raise the output tray. Then, raise the print cartridge door. 2. Gently pull the paper out of the rollers.
Chapter 11 4. Press OK to continue the current job. Troubleshoot print cartridges If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Do the following: To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed.
4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. 5. If the self-test report shows a problem, clean the print cartridges. 6. If the problem persists, clean the copper-colored contacts of the print cartridges. 7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.
Chapter 11 To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 3. Click the Device Services tab. 4.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP Photosmart.
Chapter 11 3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black, photo, or gray photo print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 4.
7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black, photo, or gray photo print cartridge, slide it into the right slot. 8. Close the print cartridge door.
Chapter 11 10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 11. Press OK to continue. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart.
Solution: • Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter. Plug the power cord into a grounded power outlet, surge protector, or power strip. • • • 1 Power connection 2 Power cord and adapter 3 Grounded power outlet If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Photosmart directly into a grounded power outlet. Test the power outlet to make sure it is working.
Chapter 11 Solution: You must first install the software that came with the HP Photosmart before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions. Once you have installed the software, connecting your computer to the HP Photosmart with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP Photosmart.
Solution: Load paper in the input tray. For more information, see: “Load paper” on page 17 Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software.
Chapter 11 Solution: Check that the HP Photosmart is turned on, and then try the USB connection again. To retry the USB connection 1. Unplug the HP Photosmart power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. 3. Click Retry to retry the connection. If this does not work, continue to the next step. 4. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.
For more information, see: “Uninstall and reinstall the software” on page 85 The registration screen does not appear Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart D5300 series, and then clicking Product Registration.
Chapter 11 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Printer Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP Photosmart from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP Photosmart before restarting your computer.
Cause: The HP Photosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The computer is turned off. Solution: Turn the computer on. Cause: The HP Photosmart is not properly connected to the computer. Solution: Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port on your computer.
Chapter 11 • If the self-test shows a defect, try the following: • Clean the print cartridges automatically. For more information, see “Clean the print cartridges” on page 62. • If you are missing lines when you print, clean the electrical contacts. For more information, see “Clean the print cartridge contacts” on page 62. • Replace the print cartridge. For more information, see “Replace the print cartridges” on page 54.
Ink is not filling the text or graphics completely Cause: The Paper Type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: “Set the paper type for printing” on page 29 Cause: The print quality setting on the HP Photosmart is set too low. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution.
Chapter 11 Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. The printout has a horizontal band of distortion near the bottom of the page Cause: Your photo image has light blue, gray, or brown hues that print near the bottom of the page. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution.
Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges need to be cleaned.
Chapter 11 Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. Solution: Allow half an hour for the print cartridge to recover. Cause: There might be fiber or dust built up around the ink nozzle area on the print cartridges. Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information on print cartridges, see “Troubleshoot print cartridges” on page 74. Printouts seem blurry or fuzzy Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: The Paper Type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray.
Chapter 11 Solution: Make sure the paper is loaded correctly. For more information, see: “Load full-size paper” on page 18 Cause: Solution: Cause: More than one type of paper is loaded in the input tray. Load only one type of paper at a time. The Two-sided printing accessory might not be securely installed. Solution: Make sure the Two-sided printing accessory on the back of the HP Photosmart is securely installed.
Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP Photosmart. The HP Photosmart is not responding Cause: The HP Photosmart is busy with another task.
Chapter 11 Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Photosmart and the computer as shown below. If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP Photosmart, check the status of the HP Photosmart. In the HP Photosmart Software, click Status.
Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing. From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • • Disconnect the USB cable from the HP Photosmart, restart the computer, and then reconnect the USB cable to the HP Photosmart.
Chapter 11 TIP: You can set the HP Photosmart as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The computer is not communicating with the HP Photosmart. Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Photosmart and the computer as shown below.
Solution: Turn the HP Photosmart off and open the print cartridge door. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP Photosmart, this means the first page will be print side up at the bottom of the stack.
Chapter 11 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: “Load envelopes” on page 21 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: To check your margin settings 1. Preview your print job before sending it to the HP Photosmart. 2. Check the margins.
TIP: Some software applications allow you to scale the document to fit the paper size currently selected. Additionally, you can scale the size of a document from the print Properties dialog box. Cause: The paper is loaded incorrectly. Solution: If the paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of paper from the input tray, and then reload the paper following the steps below.
Chapter 11 covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Ink is spraying the inside of the HP Photosmart when I print a photo Cause: The borderless print settings require photo paper to be loaded in the photo tray. You are using the wrong paper type.
Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format. The HP Photosmart does not read the memory card Cause: The card is inserted backwards or upside down. Solution: Turn the memory card so that the label side is up and the contacts are facing the HP Photosmart, and then push the card forward into the appropriate slot until the Photo light turns on.
Chapter 11 light remains solid. Removing a memory card while it is being accessed might corrupt information on the card or damage the HP Photosmart and card. The Attention light blinks when I insert my memory card Cause: The HP Photosmart has detected an error with the memory card. Solution: Remove and reinsert the memory card. You might have inserted it incorrectly.
on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again. For more information on setting up the HP Photosmart and connecting it to your computer, see the Setup Guide that came with the HP Photosmart. CD/DVD print troubleshooting Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with the HP Photosmart.
Chapter 11 Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first. Cause: You might have inserted the CD/DVD holder back into the storage area. Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower the CD/DVD tray (located below the control panel).
printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. When the HP Photosmart detects the holder, the prompt disappears. The HP Photosmart does not detect a CD/DVD on the holder Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto the holder. Solution: Remove the CD/DVD holder from the CD/DVD tray.
Chapter 11 DVD tray until the lines on the holder line up to the white lines on the tray and try your print again. The HP Photosmart is printing on a non-printable area of my disc Cause: Your design is not the correct size for the CD/DVD you loaded. Solution: Make sure the design you are printing is appropriate for the size of the media loaded in the CD/DVD holder, including the diameter of the inner and outer rings.
The HP Photosmart reports a CD/DVD size mismatch error Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not match the size you specified when you started the print job from the computer. Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/ DVD holder with a CD/DVD that is the same size as specified in the print job, or change the print settings in the software.
Chapter 11 Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display to continue. Cause: The CD/DVD tray is open. Solution: Close the CD/DVD tray. Carriage jam Cause: The print carriage is blocked.
Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display to continue. Firmware revision mismatch Cause: The revision number of the HP Photosmart firmware does not match the revision number of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.
Chapter 11 Follow the prompts on the display to continue. CD/DVD tray open Cause: Solution: The CD/DVD tray is open and a print job is started from the computer. Close the CD/DVD tray. CD/DVD tray misaligned Cause: The CD/DVD holder is loaded incorrectly in the CD/DVD tray. Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the holder. Make sure you push the CD/DVD holder into the tray evenly.
holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. For more information, see: “Load a CD/DVD” on page 23 Cause: The HP Photosmart prompts you to insert the next disc when printing multiple CD/DVDs in a print job. Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder.
Chapter 11 line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK. CD/DVD not found Cause: A printable CD/DVD is not found in the holder. Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder back into the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray. To continue, press OK.
Error reading or writing the file Cause: The HP Photosmart software could not open or save the file. Solution: Check to see if you typed the correct folder and file name. Unreadable files. NN files could not be read Cause: Some of the files on the inserted memory card are damaged. Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable.
Chapter 11 Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort. Cause: The file system is corrupted.
Solution: stops. Remove the memory card and reinsert it in the memory card slot until it Disconnected Cause: Several situations can cause this error message to appear. • Your computer is not turned on. • Your computer is not connected to the HP Photosmart. • The software that came with the HP Photosmart was not installed correctly. • The software that came with the HP Photosmart is installed, but it is not running. Solution: Make sure your computer is turned on and is connected to the HP Photosmart.
Chapter 11 If more than one memory card is inserted, the Attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Card is inserted incorrectly Cause: The card is inserted backwards or upside down. Solution: Turn the memory card so that the label side is up and the contacts are facing the HP Photosmart, and then push the card forward into the appropriate slot until the Photo light turns on.
If the file system on the card is corrupt, reformat the memory card in your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. CD/DVD is upside down Cause: The CD/DVD is loaded upside down on the CD/DVD holder.
Chapter 11 • • Paper mismatch Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP Photosmart is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.
Solution: Clear the jam. For more information, see: “Clear paper jams” on page 71 Cause: The print carriage is blocked. Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display to continue.
Chapter 11 Power and connection messages The following is a list of power- and connection-related error messages: • • • • Communication test failed HP Photosmart not found Improper shutdown Two-way communication lost Communication test failed Cause: The HP Photosmart is turned off. Solution: Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off.
Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below. For more information, see: “Communication problems over a USB connection” on page 69 Improper shutdown Cause: The last time the HP Photosmart was used, it was not turned off properly.
Chapter 11 Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below.
Need alignment or alignment failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support.
Chapter 11 Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Solution: You installed new print cartridges which might need alignment. You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it, your print cartridge might be defective.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: One or both of the print cartridges are not installed or are installed incorrectly. Solution: One or both of the print cartridges are not installed or are installed incorrectly.
Chapter 11 Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information on print cartridges, see “Troubleshoot print cartridges” on page 74. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge.
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print cartridge is not compatible Cause: The indicated print cartridge(s) are not compatible with the HP Photosmart. Solution: Replace the indicated print cartridge(s) with print cartridges that are compatible with the HP Photosmart.
Chapter 11 For more information, see: • • “Replace the print cartridges” on page 54 “Troubleshoot print cartridges” on page 74 Troubleshooting 130 Troubleshooting
12 HP warranty and support HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart.
Chapter 12 3. • Valuable HP Photosmart and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart Call HP support. Support options and availability vary by device, country/region, and language. HP warranty and support Before you call HP support Software programs from other companies might be included with the HP Photosmart.
Phone support period Placing a call Call HP support while you are in front of the computer and the HP Photosmart.
Chapter 12 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your device for exchange, see “Pack the HP Photosmart” on page 135.
If, after contacting HP support or returning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the following items before returning your device: • The print cartridges • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP Photosmart CAUTION: The replacement HP Photosmart will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP Photosmart arrives.
Chapter 12 HP warranty and support 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • 136 A complete description of symptoms for service personnel (samples of print quality problems are helpful).
13 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP Photosmart are provided in this section.
Chapter 13 (continued) Type Paper weight Input tray* Output tray† Photo tray* (252 gsm) * † * Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. Maximum capacity. NOTE: For a complete list of supported media sizes, see the printer driver.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.
Chapter 13 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
This section contains the following topics: Regulatory model identification number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table Declaration of conformity (European Economic Area) HP Photosmart D5300 series declaration of conformity • • • • • • • • • Regulatory model identification number For regulatory identification purposes, your product
Chapter 13 Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 13 Technical information 144 Technical information
Index 10 x 15 cm photo paper specifications 137 13 x 18 cm photo paper load 19 2 pages on 1, print 39 4 pages on 1, print 39 4 x 6 inch (10 x 15 cm) borderless photos print 35 5 x 7 inch photo paper, load 19 A A4 paper, load 18 addresses, print 42 after the support period 133 align print cartridges 61 alignment failed 125 print cartridges 125 B booklet printing 38 borderless photos print 35 print from memory card 48 brightness, change in print 31 buttons, control panel 6 C cancel button 7 print job 44 ca
L labels load 22 specifications 137 landscape orientation 31 left arrow 6 legal paper load 18 specifications 137 letter paper load 18 specifications 137 load 13 x 18 cm photo paper 19 5 x 7 inch photo paper 19 A4 paper 18 envelopes 21 full-size paper 18 greeting cards 22 Hagaki 20 index cards 20 iron-on transfers 22 labels 22 legal paper 18 letter paper 18 postcards 20 transparencies 22 M Index maintenance align print cartridges 61 check ink levels 59 clean print cartridges 62 print cartridges 53 replace
Index Q quality print 30 R recycle ink cartridges 139 regulatory notices declaration of conformity (European Economic Area) 143 declaration of conformity (U.S.
Index 148
