Troubleshooting Guide HP t505 Flexible Thin Client
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
Table of contents 1 Product Description ........................................................................................................................................ 1 Product features ................................................................................................................................... 1 Serial Number Location ....................................................................................................... 2 Front Panel Components .............................
4 Diagnostics and Troubleshooting ............................................................................................................... 26 LEDs ................................................................................................................................................... 26 Power-On Sequence .......................................................................................................................... 27 Power-On Diagnostic Tests .....................................
Installing Remote Installation Services (RIS PXE Server) ................................................................. 53 Authorizing Remote Installation Services (RIS PXE Server) .............................................................. 53 Configuring Remote Installation Services .......................................................................................... 54 Set User Permissions on the Active Directory Server ........................................................................
1 Product Description The following features are common to all HP thin clients: ● no hard drives or diskette drives ● 5-minute hardware setup time ● central deployment and management using HP Management Solutions The following features are specific to the t505 thin client: ● Intel Atom D525 single core processor ● Intel PCH NM10 chipset ● Integrated graphics, selectable at 64/128/256MB ● DDR3 SODIMM, 1 socket, up to 2 GB NOTE: 1Rx16 and 2Rx8 SODIMMS not supported ● front I/O: 2 USB, 1 mic,
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance.
Front Panel Components For more information, go to http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs.
Rear Panel Components For more information, go to http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs. Figure 1-3 Rear panel components (1) Ethernet RJ-45 connector (5) Cable lock slot (2) Serial connectors (4) (6) Power connector (3) Parallel connector (7) VGA connector (4) PS/2 connectors (2) (8) Universal serial bus (USB) connectors (2) Installing the Rubber Feet You may want to use your thin client in a horizontal orientation.
3. Align the feet with their holes and press them in securely. Figure 1-4 Installing the rubber feet Installing the Stand If you wish to use the thin client in a vertical orientation, you should install the stand for stability. To install the stand: 1. Turn unit upside down. 2. Locate the slots on the bottom of the unit into which the tabs on the stand fit. Position the stand with the wide part toward the front of the unit. Align the tabs on the widest part of the stand with the slots approximately 7.
3. Insert the tabs into the slots and slide the stand forward until it locks into place. Figure 1-5 Installing the stand Removing the Stand To remove the stand: 1. Turn unit upside down. 2. Press the tab (1), then slide the stand toward the rear of the thin client and lift it off the unit (2).
2 Hardware Changes General Hardware Installation Sequence To ensure the proper installation thin client hardware components: 1. Back up any data, if necessary. 2. If the thin client is powered on: a. Turn off the computer properly through the operating system, then turn off any external devices. b. Disconnect the power cord from the power outlet and disconnect any external devices. c. Disconnect any external devices or cables, such as a cable lock.
9. Load any necessary drivers. NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com and search for your specific thin client model. 10. Reconfigure the thin client, if necessary. Removing and Replacing the Side Access Panel Removing the Side Access Panel WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. To remove the access panel: 1.
Replacing the Side Access Panel To replace the access panel: 1. Align the tabs on the access panel with the slots in the both sides of the chassis and place the access panel on the side of the unit, offset about 8.3 mm (1/3 inch) toward the top of the unit (1). 2. Slide the panel toward the front of the unit until the panel is flush with the bottom panel of the chassis (2). 3. Insert and fasten the two screws to secure the side access panel to the chassis.
Installing Thin Client Options Various options can be installed on the thin client: ● Removing and Replacing the Battery on page 10 ● External Drives on page 11 Removing and Replacing the Battery Before beginning the replacement process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware.
The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions. Contact a qualified Taiwanese recycler for proper battery disposal. External Drives Various external USB drives are available as options for these thin clients. For more information about these drives, visit http://www.hp.
Configuring Powered Serial Ports Three configurable, powered serial ports, COM 2, COM 3, and COM 4, are standard on the thin client. COM 1 is a standard, non-powered serial port that cannot be configured. Some devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.
Figure 2-4 Serial Port Jumper Locations on the System Board Item Jumper 1 COM3 SP33 2 COM3 SP31 3 COM4 SP43 4 COM4 SP41 5 COM2 SP28 6 COM2 SP23 7 COM2 SP21 8 COM2 SP22 9 COM2 SP24 10 COM2 SP29 11 COM4 SP42 12 COM4 SP44 13 COM3 SP32 14 COM3 SP34 Before beginning the configuration process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware.
To configure the serial ports: 1. Locate the serial port and jumper. 2. Place jumpers on the appropriate pins. (See Table 2-3 Configuring Serial Port Power on page 15 to determine the appropriate pins.) CAUTION: An unsupported configuration can cause severe equipment damage. Carefully verify COM Port Jumper locations and supported configurations before you configure a serial port.
CAUTION: To prevent severe equipment damage, carefully verify the location of the COM Port Jumper before you configure it. See Figure 2-4 Serial Port Jumper Locations on the System Board on page 13 for locations. NOTE: The jumpers in the following table are in the same orientation illustrated in Figure 2-4 Serial Port Jumper Locations on the System Board on page 13.
Table 2-3 Configuring Serial Port Power (continued) 16 Chapter 2 Hardware Changes
Table 2-3 Configuring Serial Port Power (continued) Configuring Powered Serial Ports 17
Table 2-3 Configuring Serial Port Power (continued) 18 Chapter 2 Hardware Changes
Table 2-3 Configuring Serial Port Power (continued) Configuring Powered Serial Ports 19
Table 2-3 Configuring Serial Port Power (continued) 20 Chapter 2 Hardware Changes
3 BIOS Settings, (F10) Utility Using the BIOS Settings Changing BIOS Settings from the repset utility Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility1. This table identifies the items that can be controlled with this method.
ECP Mode Use DMA DMA3 DMA1 USB Controller Enabled Disabled External USB Ports Enabled Disabled Halt On All, but Keyboard No Errors Security Option Setup Always USB Keyboard Support Enabled Disabled USB Mouse Support Disabled Enabled NOTE: Settings that can be controlled from the operating system with repset can also be controlled remotely by sending the client an Altiris job that uses the repset tool to apply the setting changes. Changing BIOS Settings Using the F10 Utility 1.
Table 3-1 Setup (F10) Utility Main Menu (continued) Integrated Peripherals Setup Utility—Integrated Peripherals on page 24 Power Management Setup Setup Utility—Power Management Setup on page 25 Setup Utility—System Information NOTE: Support for specific Setup options may vary depending on the hardware configuration.
Table 3-4 Setup Utility—Advanced BIOS Features (continued) 1st Boot Device Select Boot Device Priority. Default is USB. 2nd Boot Device Select Boot Device Priority. Default is ATA Flash. 3rd Boot Device Select Boot Device Priority. Default is Network. Boot Up Numlock Status Select power on state for Numlock. Default is OFF. POST Delay (secs) Set a delay that is added to POST to allow more time to press F10 to enter the Setup Utility. Default is None. F12 Boot Enable/Disable F12 network boot.
Setup Utility—Power Management Setup Table 3-6 Setup Utility—Power Management Setup Option Description PWRON After PWRFail When power is lost and comes back, the option determines what power state the system should go to. Options are Off, On, and Former-Sts. Default is Former-Sts. Wake on PME Enable/disable system wake-up capability for events received through the PCI bus. Default is enabled. BIOS Wake up Enable RTC alarm wake-up. Default is disabled.
4 Diagnostics and Troubleshooting LEDs Table 4-1 Power and IDE Flash Activity LEDs LED Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.
Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: 1. Initializes CPU and memory controller. 2. Initializes VGA software. 3. Initializes and configures all PCI devices. 4. Initializes the video to a known state. 5. Initializes USB devices to a known state. 6. Performs power-on diagnostics.
Beep Codes If there are no video errors, the system goes directly to POST messages. Beep Code Description 1 long, 2 short A video error has occurred and the BIOS cannot initialize the video screen to display any additional information. 1 long, 3 short System running in boot block recovery mode. 2 long, 2 short No memory detected. 2 long, 3 short Unsupported SODIMM installed.
Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 4-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client unit: The thin client unit does not power on. The thin client unit powers on and displays a splash screen, but does not connect to the server.
Table 4-4 Power-On Troubleshooting (continued) A newly connected unknown USB peripheral does not respond or USB peripherals connected prior to the newly connected USB peripheral will not complete their device actions. An unknown USB peripheral may be connected and disconnected to a running platform as long as you do not reboot the system. If problems occur, disconnect the unknown USB peripheral and reboot the platform. Video does not display. 1.
If you are running in a Linux environment go to step 3. 2. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit does not boot to the network the server is not configured to PXE. If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.
Troubleshooting Flowcharts Initial Troubleshooting Start Intial Troubleshooting Is there power? No Go to No Power No Go to No Video Yes Is there video? Yes Beeps, LEDs, or error No Go to Error Messages Yes Is the OS loading? No Yes Go to next page t5000 Troubleshooting Flow Chart B 32 Chapter 4 Diagnostics and Troubleshooting Go to No OS Loading
Initial Troubleshooting Part 2 Continued from B Initial Troubleshooting Keyboard/ mouse working? No Go to Non-functioning pointing device or keyboard Yes NIC working? No Go to No internal network connector Yes Audio working? No Go to No audio Yes Windows desktop displayed but can't connect? No Go to No IP address Yes Boot in continuous loop? Go to Booting in continuous loop Troubleshooting 33
No Power, Part 1 34 Chapter 4 Diagnostics and Troubleshooting
No Power, Part 2 Troubleshooting 35
No Power, Part 3 36 Chapter 4 Diagnostics and Troubleshooting
No Video, Part 1 Troubleshooting 37
No Video, Part 2 38 Chapter 4 Diagnostics and Troubleshooting
No Video, Part 3 Troubleshooting 39
No Video, Part 4 Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. No Video Part 3 continued No Video Part 4 Restart computer See codes or beeps? Yes Turn off the computer and disconnect power. Replace components in system one at a time starting with Flash. Test system after each replacement for video or beeps.
Error Messages Error Messages Beeps, CPU or Keyboard Lights, or POST error messages Caution: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. Power LED has no color showing. Computer is off. Power LED glows green. Computer is on. Beep code - 1 Long, 2 Short. Video controller not present or incorrectly initialized.
NO OS Loading 42 Chapter 4 Diagnostics and Troubleshooting
OS Not Loading from Flash Troubleshooting 43
Non-Functioning Pointing Device or Keyboard Non-functioning Pointing Device or Keyboard Pointing device or keyboard not operating properly. Reseat keyboard or mouse and disconnect other devices. F10 Setup to enable USB controller. Keyboard or mouse working? Yes Done No Disconnect the nonfunctioning device and attach a known working keyboard/ mouse to the system. Press Ctrl+Alt+Del to reboot. Press Ctrl+Alt+Del to reboot. Working? Yes Done No Reimage device using the recovery process.
No Internal Network Connection No Internal Network Connection Note: Yellow or green LED on NIC connector indicates an active jack. Keyboard or mouse working? No Replace cable or have jack activated. NIC configured in OS? No Reimage using recovery process. Yes OK? Yes Done No Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgibin/hpsupport/index.
No Audio No Audio Is Volume Control or Media Player muted? If so, change the setting. Audio? Yes Done N Are speaker connectors in correct jacks? Try both audio jacks. Audio? Restore image using the Recovery process. Yes Audio? Yes N In Control Panel's Sound and Audio, does the Audio tab indicate whether the unit sees its audio hardware? N N Yes Disconnect any external speakers Turn up volume for internal and external speakers.
No IP Address No IP Address Done Thin client have a valid IP address? Yes Service the unit. Note: Refer to the Warranty for coverage information. N Ping Loopback OK? Done N Yes Thin client have a valid IP address? Yes Ping Gateway OK? Reimage device using restore N Reboot unit and server. Yes Ping Server by name OK? N N Contact Server Administrator to verify DCHP, DNS services started. Replace network cable.
Booting in Continuous Loop 48 Chapter 4 Diagnostics and Troubleshooting
5 Restoring the Flash Image System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the DOM (Disk On Module of ATA Flash), you will need the following: ● A computer running Microsoft Windows 7 or higher ● One or more HP t505 Series Thin Clients ● CD-R or CD-RW drive (if using the ISO Image option) ● 1-GB USB flash device for Windows (if using the USB format) or Linux and an 8GB USB flash device for Windows Embedded 7 This restore method will
Choose one of the deployment options: Each option is described in the following paragraphs. ● ISO Image ● USB Format ● Deployment During the restore process, the thin client flash drive will be reformatted and all data on it will be erased before the system image is copied to it. To prevent loss of data, be sure that you have saved any user-created data from the flash drive.
5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Unpacking the Image and Tools for Deployment 1. Click Deployment. 2. When prompted, select the destination directory for the imaging tools and image. The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there are three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and README.
A Adding an Image Restore Tool 1. Ensure that the boot order is set to use the Network as the first boot device. 2. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) 3. From the Altiris Deployment Server Console, click File > New > Job. 4. Enter a unique name for the job that you will use to deploy the original thin client image. 5. Click the name of the new job. 6.
B Configuring a PXE Server Prerequisites The services listed below must be running, and they may be running on different servers: ● Domain Name Service (DNS) ● Active Directory DHCP ● Remote Installation Services (RIS) on Microsoft Windows 2000 Server This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives.
5. Right-click DHCP (just above the domain name) and select Manage Authorized Servers. 6. Click Authorize. 7. Type the IP address of your RIS PXE server, and then click OK. 8. Click OK. 9. Log off from the DHCP Server. Configuring Remote Installation Services Use the default option to have RIS install on second hard drive (D:\ or E:\). 1. Click Start > Run. 2. Type Risetup.exe and click Next. 3. Click Next. 4. Select Respond to client computers requesting service. 5. Click Next. 6.
11. Click Next. 12. Click Finish. RIS Menu 1. Install the RIS menu of your choice. 2. Configure the RIS menu. 3. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE. Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. Refer to the Microsoft Web site for instructions about creating a network bootable diskette.
C FTP Update HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client system running the WES operating system.
Description The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run XP Embedded operating system. Host Settings There are two ways to specify host settings: 1. You can manually enter settings by clearing the Get Host Settings from DHCP server check box and filling in appropriate information to the Host ID, Path, User ID, and Password boxes. If the FTP share allows anonymous read access, then you can leave the User ID and Password boxes empty.
Select Image to Update Once the host settings are entered, either manually or automatically through DHCP, then click the Refresh Image List button to make the applet query the FTP share for all WES images whose targeted BIOS families match the one of the current thin client system, and fill in the drop-list combo box to the left of the button. You can choose any of the listed images to update/image the system.
Select Image to Update 59
D System BIOS Restoring or updating a BIOS If the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to the operating system. To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web site. The Softpaq contains utilities for restoring or updating the system BIOS. Included in the Softpaq are several methods for changing or updating the BIOS version on your computer.
E Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers.
F Specifications Table F-1 HP t505 Flexible Thin Client Dimensions Width 50.00 mm 1.97 in. Height (without stand) 220.00 mm 8.66 in Height (with stand) 228.50 mm 9.00 in Depth 194.00 mm 7.74 in. Approximate Weight (without adapter) 1.483 kg 3.27 lb Adapter 0.336 kg 0.74 lb 10° to 35° C 50° to 95° F -30° to 60° C -22° to 140° F Temperature Range (fanless design)* Operating** (max. rate of change is 10° C per hour or 18° F per hour) Nonoperating (max.
Table F-1 HP t505 Flexible Thin Client (continued) Power Supply Operating Voltage Range 100–240 VAC 100–240 VAC Rated Line Frequency 50–60 Hz 50–60 Hz Power Output (maximum) 65 W 65 W Rated Output Current (maximum) 3.42 A 3.
Index A access panel removing 8 replacing 9 adding an image restore tool 52 altitude specifications 62 authorizing Remote Installation Services 53 B basic troubleshooting 29 battery, replacing 10 beep codes 28 BIOS 60 restoring 60 updating 60 C cable routing slot 4 cautions static electricity 7 changing BIOS settings in the repset utility 21 using the F10 utility 22 components front panel 3 rear panel 4 configuring a PXE server 53 configuring Remote Installation Services 54 D description 1 diagnostics and
relative humidity specifications 62 removing battery 10 side access panel 8 stand 6 replacing battery 10 side access panel 9 restore 52 restoring a corrupt BIOS 60 restoring the flash image 49 RIS menu 55 RJ-45 connector location 4 rubber feet, installing 4 S secure cable routing slot 4 serial connector location 4 serial connectors 12 serial number location 2 setting user permissions on the Active Directory Server 54 Setup Utility Advanced BIOS Features 23 Integrated Peripherals 24 Main Menu 22 Power Manage
