HP OfficeJet Pro 8210 series User Guide
Copyright information HP Company notices Acknowledgements © 2016 HP Development Company, L.P. The information contained in this document is subject to change without notice. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Edition 1, 5/2016 All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws.
Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6.
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ......................................................................................................................................................
4 Web Services ............................................................................................................................................... 34 What are Web Services? ....................................................................................................................................... 34 Set up Web Services ............................................................................................................................................. 34 Use Web Services ......
Clear a print carriage jam .................................................................................................................. 57 Read general instructions in the Help for clearing a print carriage jams ...................... 57 Learn how to avoid paper jams ......................................................................................................... 57 Solve paper-feed problems .......................................................................................................
Regulatory information for wireless products ................................................................................. 79 Exposure to radio frequency radiation ........................................................................... 79 Notice to users in Brazil .................................................................................................. 79 Notice to users in Canada ...............................................................................................
1 ENWW How do I? ● Get started ● Print ● Web Services ● Work with cartridges ● Solve a problem 1
2 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Set up and use accessories ● Update the printer ● Open the HP printer software (Windows) Accessibility The printer provides a number of features that make it accessible for people with disabilities.
● Manage Power ● Quiet Mode ● Optimize Printing Supplies Manage Power Use Sleep Mode and Schedule Printer On/Off to conserve electricity. Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after a selected period of inactivity. The default time is 5 minutes. To change the period of inactivity before the printer sleeps: 1. On the printer control panel, from the Home screen, select Setup , and then press OK . 2.
NOTE: Quiet Mode does not work if you print photos or envelopes. You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday. To turn on Quiet Mode from the printer control panel 1. From the Home screen on the printer control panel, select Setup , and then press OK . 2. Select Printer Settings , and then press OK . 3. Select Quiet Mode , and then press OK . 4.
4. Select On or Off . 5. Click Apply Now. To turn Quiet Mode on or off from the Embedded Web Server (EWS) 1. Open the EWS. For more information, see Open the embedded web server. 2. Click the Settings tab. 3. In the Preferences section, select Quiet Mode , and then select On or Off . 4. Click Apply. Optimize Printing Supplies To optimize printing supplies such as ink and paper, try the following: ● Recycle used original HP cartridges through HP Planet Partners. For more information, visit www.
4 Output tray extension 5 Input tray 6 Control panel 7 Control panel display 8 Cartridge access door Printing supplies area 1 Printhead 2 Cartridges NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.
Use the printer control panel This section contains the following topics: ● Overview of buttons ● Change printer settings Overview of buttons The following provides a quick reference to the printer control panel features. Label Name and Description 1 Home button: Returns to the Home screen from any other screen. 2 Back button: Returns to the previous screen. 3 Cancel button or Selection button: Changes according to what is displayed on the screen. 4 OK button: Confirms your selection.
Change printer settings Use the control panel to change the printer function and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using the printer management tools in computer. For more information about these tools, see Printer management tools. To change settings for a function The Home screen of the control panel display shows the available functions for the printer. 1.
Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. Photo printing ● HP Premium Plus Photo Paper HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer.
Everyday printing All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors. ● HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. ● HP Printing Paper HP Printing Paper is a high-quality multifunction paper.
Load paper To load standard-size paper ENWW 1. Pull out the input tray completely. 2. Slide the paper guides towards the edges of the tray as far as possible. ● To slide the paper-width guides, press the button on the left paper-width guide and slide the guide at the same time. ● To slide the paper-length guide, press the button on the paper-length guide and slide the guide at the same time.
3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Besides, make sure the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. 12 4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 5.
6. Pull out the output tray extension. To load envelopes NOTE: ENWW ● Do not load paper while the printer is printing. ● If you have a Tray 2, note that it supports only A4, Letter, or Legal sized plain paper. 1. Pull out the input tray completely. 2. If there is other paper in the input tray, remove the paper. 3. Slide the paper guides towards the edges of the tray as far as possible.
4. Insert the envelopes print-side down in portrait orientation according to the graphic below. NOTE: Do not load envelopes while the printer is printing. 14 5. Adjust the paper-width guides until they touch the edge of the stack of envelopes. 6. Make sure the stack of envelopes does not exceed the stack height marking on the left paper-width guide. 7. Adjust the paper-length guide until it touches the edge of the stack of envelopes. 8. Reinsert the input tray back into the printer.
9. Pull out the output tray extension. To load cards and photo paper NOTE: ENWW ● Do not load paper while the printer is printing. ● If you have a Tray 2, note that it supports only A4, Letter, or Legal sized plain paper. 1. Pull out the input tray completely. 2. If there is other paper in the input tray, remove the paper. 3. Slide the paper guides towards the edges of the tray as far as possible.
4. Insert the cards or photo paper print-side down in portrait orientation. NOTE: Do not load paper while the printer is printing. 16 5. Adjust the paper-width guides until they touch the edge of the stack of paper. 6. Make sure the stack of paper does not exceed the stack height marking on the left paper-width guide. 7. Adjust the paper-length guide until it touches the edge of the stack of paper. 8. Reinsert the input tray back into the printer.
9. Pull out the output tray extension. To load legal-size paper NOTE: ENWW ● Do not load paper while the printer is printing. ● If you have a Tray 2, note that it supports only A4, Letter, or Legal sized plain paper. 1. Pull out the input tray completely. 2. If there is other paper in the input tray, remove the paper. 3. Slide the paper guides towards the edges of the tray as far as possible.
4. Extend the input tray. To do this, press the button near the tray's front-left corner and at the same time, pull out the front of the tray. 5. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Besides, make sure the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing.
6. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 7. Reinsert the input tray back into the printer. 8. Pull out the output tray extension. To load paper in Tray 2 NOTE: Tray 2 is available with some models of the printer. NOTE: Tray 2 supports only plain paper in A4, Letter, or Legal size. To learn how to set up and use Tray 2, see Set up and use accessories. ENWW 1. Pull out Tray 2 completely from the printer. 2.
3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray. Besides, make sure the stack of paper does not exceed the stack height marking on the right edge of the tray. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper. 5.
NOTE: Tray 2 is available with some models of the printer. You can purchase accessories online at www.hp.com . Install and use Tray 2 To install Tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy and level. 2. Turn off the printer and unplug the power cord from the electrical socket. 3. Set the printer on top of the tray. CAUTION: 4. Be careful to keep your fingers and hands clear of the bottom of the printer.
To change tray settings NOTE: You can also change the tray settings from the HP printer software or EWS. To access EWS and the printer software, see Embedded web server and Open the HP printer software (Windows). 1. Make sure the printer is turned on. 2. On the printer control panel, from the Home screen, select Setup , and then press OK . 3. Select Printer Settings , and then press OK . 4. Select Paper Settings , and then press OK . 5. Select Default Tray or Tray Lock, and then press OK . 6.
4. Select Auto Update, and then press OK . 5. Select Automatically, and then press OK . To update the printer using the embedded web server 1. Open the EWS. For more information, see Embedded web server. 2. Click the Tools tab. 3. In the Printer Updates section, click Firmware Updates, and then follow the on-screen instructions. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers.
6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. To print documents (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Specify the page properties. If you do not see options on the Print dialog, click Show Details. ● Choose the appropriate paper size in the Paper Size pop-up menu. NOTE: If you change the paper size ensure that you have loaded the correct paper. 4. ● Select the orientation.
5. Select the appropriate options on the Printing Shortcuts tab. To change other print settings, click the other tabs. For more printing tips, see Tips for print success. NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. To print brochures (OS X) 1. From the File menu in your software, choose Print. 2.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 5. Select the appropriate options on the Printing Shortcuts tab. To change other print settings, click the other tabs. For more printing tips, see Tips for print success. NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. 6.
5. Select the appropriate options on the Printing Shortcuts tab. To change other print settings, click the other tabs. For more printing tips, see Tips for print success. NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel. 6. Click OK to close the Properties dialog box. 7. Click Print or OK to begin printing. NOTE: After the printing is finished, remove unused photo paper from the input tray.
Print on special and custom-size paper If your application supports custom-size paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper. To set up custom sizes (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows). 2. Click Print , and then click Set Peferences. 3. Click the Paper/Quality tab. 4.
c. Click Manage Custom Sizes in the Paper Size pop-up menu. If you do not see options on the Print dialog, click Show Details. 3. d. Click +, and then select the new item in the list and type a name for the custom paper size. e. Enter the height and width for your custom paper. f. Click Done or OK, and then click Save. Use the created custom paper size to print. a. From the File menu in your software application, click Print. b. Make sure your printer is selected. c.
● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is preinstalled. For more information about AirPrint, see Print with AirPrint™. ● Android: Download and enable the HP Print Service Plugin (supported by most Android devices) from the Google Play Store. You can also use the HP All-in-One Printer Remote app to set up and use your HP printer for printing and sharing documents. Install it from the app store for your mobile device.
For more information, see Replace the cartridges. ● Check the estimated ink levels in the cartridges to make sure there is sufficient ink. Ink level warnings and indicators provide estimates for planning purposes only. For more information, see Check the estimated ink levels. NOTE: When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
Notes ● Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit. ● Ink level warnings and indicators provide estimates for planning purposes only.
4 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
To set up Web Services using the embedded web server 1. Open the EWS. For more information, see Embedded web server. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts.
NOTE: Documents printed with HP ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like. Remove Web Services Use the following instructions to remove Web Services.
5 Work with cartridges This section contains the following topics: ● Information on cartridges and the printhead ● Some color ink is used even when printing with black cartridge only ● Check the estimated ink levels ● Replace the cartridges ● Order cartridges ● Store printing supplies ● Anonymous usage information storage ● Cartridge warranty information Information on cartridges and the printhead The following tips help maintain HP cartridges and ensure consistent print quality.
Some color ink is used even when printing with black cartridge only Ink is used in a number of ways throughout the inkjet printing process. In general, ink in a cartridge is used for printing documents, photographs and other such materials. Some ink, however, must be used to maintain the health of the printhead; some ink is residual; and some ink evaporates. For more information on ink usage, visit www.hp.com/go/learnaboutsupplies and click HP Ink.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing. For information on recycling used ink supplies, see HP inkjet supplies recycling program. To replace the cartridges 1. Make sure the printer is turned on. 2. Open the cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the cartridge to release it, and then remove it from the slot. 4. Remove the new cartridge from its packaging. 5. Slide the cartridge into the empty slot until it clicks securely into the slot. Make sure that the color on the cartridge matches the color on the slot.
6. Repeat steps 3 through 5 for each cartridge you are replacing. 7. Close the cartridge access door. Order cartridges To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can visit the www.hp.
To turn off the collecting usage information function 1. On the printer control panel, from the Home screen, select Setup , and then press OK . 2. Select Printer Settings , and then press OK . 3. Select Preferences , and then press OK . 4. Scroll down to select Store Anonymous Usage Information, and then press OK . 5. Select Off , and then press OK . NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's ability to collect the printer's usage information.
6 Network setup Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Embedded web server.
Set up the printer on your wireless network Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: Before you proceed, go through the list at Before you begin. 1. From the printer control panel, press 2. Press 3. Select Wireless Settings, and then press OK . 4. Select Wireless Setup Wizard, and then press OK . 5. Follow the display instructions to complete the setup. (the Wireless button). (the Selection button) to select Settings.
To change from a wireless connection to a USB or Ethernet connection (OS X) Add the printer to the print queue. 1. Open System Preferences . 2. Depending on your operating system, click Printers & Scanners . 3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if there is one for the current connection. 4. Open HP Utility. HP Utility is located in the HP folder in the Applications folder at the top level of the hard disk. 5.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings). To print network settings Use one of the following ways: ● From the printer control panel, press (the Wireless button). The network status screen is displayed. Select Print Info by pressing the OK button to print the network configuration page.
To enter the information of a setting, select the desired setting, and then press OK . 7. After entering your changes, select Apply by pressing 8. Press OK . (the Selection). Use Wi-Fi Direct With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software.
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
such as DIRECT-**-HP OfficeJet Pro XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. a.
7 Printer management tools This section contains the following topics: ● Toolbox (Windows) ● HP Utility (OS X) ● Embedded web server ● HP Web Jetadmin software Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. System requirements can be found in the Readme file, which is available on the HP printer software CD provided with your printer. To open the Toolbox 1.
● Embedded web server cannot be opened About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet Pro XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. In a supported web browser on your computer, type the following address: http:// 192.168.223.1.
For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows): C:\ping 123.123.123.123 Or In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com .
8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance.
2. Check the gap under the printer where the input tray was. Reach into the gap and remove the jammed paper. 3. Insert the input tray back into the printer. To clear a paper jam from Tray 2 NOTE: ▲ Tray 2 is available with some models of the printer. Pull Tray 2 out of the printer completely, and then remove any jammed paper if possible. If the jam cannot be cleared in this way, do the following: a. Lift the printer off Tray 2. b.
2. If the print carriage is not obstructed, move the print carriage to the rightmost end, and remove the jammed paper with both hands. 3. If need, move the print carriage to the leftmost end, and remove any jammed or torn pieces of paper. 4. Close the cartridge access door. To clear a paper jam from the rear of the printer 56 1. Turn to the rear of the printer. 2. Press the two buttons on the rear access panel and at the same time pull the panel to open it. 3. Remove any jammed paper.
4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely. 5. Remove any jammed paper. 6. Insert the paper path cover back into the printer. 7. Close the rear access panel. 8. Turn to the front of the printer. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. ● Do not use paper that is too thick or too thin for the printer. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper. ● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. ● Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.
4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b. Depending on your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps, click Windows System, click Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.
Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e.
d. 4. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. If you made any changes, try to print again. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues.
To print a diagnostics page from the printer software (Windows) a. Open the HP printer software. For more information, see Open the HP printer software (Windows). b. In the printer software, click Print > Maintain Your Printer to access the printer toolbox. c. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. To print a diagnostics page from the printer software (OS X) a. Open HP Utility.
To clean the cartridges or printhead from the printer control panel a. On the printer control panel, from the Home screen, select Setup , and then press OK . b. Select Tools, and then press OK . c. Select the option to clean, press OK , then follow the onscreen instructions. If cleaning the cartridges or printhead does not solve the problem, contact HP support. Go to www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operating system. Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer.
NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, from the Home screen, scroll down to select Wi-Fi Direct, and then press OK . 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3.
Resolve printer failure Complete the following steps to resolve such problems. 1. Press 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn off the printer. (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support.
Wireless test report When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection. The report shows the results of the tests. If an issue is discovered, message along with how to fix it is provided at the top of the report. Some key wireless configuration details are provided at the bottom section of the report.
Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing power cord from the electrical socket. (the Power button) and unplug the Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Maintain the printhead and cartridges If you are experiencing problems with printing, you might have a problem with the printhead.
To restore the printer to the original factory defaults 1. From the printer control panel, from the Home screen, select Setup , and then press OK . 2. Select Tools, and then press OK . 3. Select Restore, and then press OK . 4. A warning message appears which indicates all configured settings will be deleted and the original factory settings will be restored. Press the OK button to continue. To restore the printer to the original network settings 1.
When contacting HP support, be prepared to provide the following information: ● Product name (Located on the printer, such as HP OfficeJet Pro 8210) ● Product number (located near the cartridge access area) ● Serial number (located on the back or bottom of the printer) Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts.
A Technical information This section contains the following topics: ● Specifications ● Regulatory information ● Environmental product stewardship program Specifications For more information, visit www.support.hp.com . Select your country or region. Click Product Support & Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product information, and then click Product specifications.
Paper size and weights For the list of supported paper sizes, see the HP printer software.
— Notice to users in Taiwan — Notice to users in Mexico — Notice to users in Japan — Notice to users in Korea Regulatory Model Number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1603-01. This regulatory number should not be confused with the marketing name (HP OfficeJet Pro 8210 series) or product number (D9L63).
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU.
website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is: HP GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY Products with wireless functionality EMF ● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
Declaration of conformity 78 Appendix A Technical information ENWW
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil ENWW Regulatory information 79
Notice to users in Canada Notice to users in Taiwan 80 Appendix A Technical information ENWW
Notice to users in Mexico Notice to users in Japan Notice to users in Korea Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
● China Energy Label for Printer, Fax and Copier ● The Table of Hazardous Substances/Elements and their Content (China) ● EPEAT ● Battery disposal in Taiwan ● California Perchlorate Material Notice ● EU Battery Directive ● Battery notice for Brazil Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the HP Environmental Programs and Initiatives website for more information on HP’s environmental initiatives. www.hp.
Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products: Additional ENERGY STAR certified imaging product model information is listed at: www.hp.com/go/energystar Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste.
China SEPA Eco Label User Information China Energy Label for Printer, Fax and Copier 84 Appendix A Technical information ENWW
The Table of Hazardous Substances/Elements and their Content (China) EPEAT Battery disposal in Taiwan ENWW Environmental product stewardship program 85
California Perchlorate Material Notice 86 Appendix A Technical information ENWW
EU Battery Directive ENWW Environmental product stewardship program 87
Battery notice for Brazil 88 Appendix A Technical information ENWW
Index A accessibility 2 accessories setup 20 align printhead 70 B both sides, print on 30 buttons, control panel 7 C carriage clear carriage jams 57 cartridges 41 clean exterior 70 printhead 70 connectors, locating 6 control panel buttons 7 customer support warranty 72 D diagnostic page 68 double-sided printing 30 E embedded web server about 50 opening 51 troubleshoot, cannot be opened 52 environmental specifications 73 environmental sustainability program 81 EWS.
R radio interference regulatory information 79 rear access panel illustration 6 recycle ink cartridges 82 regulatory information 74, 79 regulatory model number 75 replace ink cartridges 38 reports diagnostic 68 wireless test 69 S second tray use Tray 2 21 settings network 45 setup accessories 20 skew, troubleshoot print 58 specifications paper 74 physical 73 system requirements 73 status network configuration page system requirements 73 printer status report 68 skewed pages 58 two-sided printing 30 U USB c
