C4724A/C4723A HP DesignJet 3500/3000CP Printer 18 325 425 488 4998 1584 2000 58% 14% 20% 8% User’s Guide
Manual part number C4724-90051 Printed in Europe Customer reorder number C4724-60011 All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. 3M™ is a registered trademark of UNIX® is a registered trademark Safety Symbols in the United States and other 3M Company. Adobe™ is a trademark of Adobe countries, Iicensed exclusively through X/Open Company Systems Incorporated which may Limited.
C4724-90051 English 1 User’s Guide HP DesignJet 3500CP/ 3000CP Printer
Finding Information Finding Information This User’s Guide contains: n n n A comprehensive explanation of all the printer’s features and specific information directly associated with the HP DesignJet CP Ink System (Imaging ink) Specific information directly associated with the HP DesignJet CP Ink System UV (UV Pigmented ink) Information on using the Take up reel. The Assembly Instructions contain: Step by step instructions for unpacking the printer and installing the Legs and the Take Up Reel.
Finding Information Where to find the most commonly needed information To find how to … Go to … Install the printer ÁThe Setup Guide. Connect the printer ÁThe Setup Guide. Choose media ÁPage 3-2, Choosing Media in this guide. Load media ÁPage 3-13, Loading Roll Media in this guide or the quick reference guide. Load the Take Up Reel ÁPage 3-20, Take Up Reel loading or the quick reference guide Replace ink system components ÁPage 4-11, Removing and Replacing Ink Systems in this guide.
Table of Contents Table of Contents Welcome 1-1 A Five-Minute Guide To Your Printer 1-2 Your Printer’s Main Features 1-2 Take Up Reel 1-4 Connections 1-7 Memory 1-7 Software Applications and Drivers 1-8 Front View of Printer 1-9 Rear View of printer 1-10 Using the Front Panel 2-1 The Front Panel 2-2 Standby Mode 2-6 Printing the Current Configuration 2-7 Entering the Menu System 2-8 Printing the Menus 2-9 Printing Other Internal Prints 2-12 Navigating the Menu System 2-14 Menu Graphics Used in This Manual
Table of Contents Installing the Final Print 3-6 Media Types 3-8 HP Commercial Names of Media Types 3-8 Physical Characteristics of Media Types 3-9 Combinations of Media Type and Print Quality 3-10 Using Coated Paper and Heavy Coated Paper with Productivity Mode 3-11 Handling Your Media 3-12 Loading Roll Media 3-13 Take Up Reel loading 3-20 Unloading Media from the Take Up Reel 3-27 Removing a Roll from the Printer 3-31 Installing a New Roll into the Printer 3-33 Changing the Core Tube on the Take Up Reel
Table of Contents Replace the Ink System 4-13 After replacing the Ink System 4-23 Removing and Storing Partially Used Ink Systems 4-24 Handle the Ink Systems with Care 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 Removing the Ink System from the HP DesignJet CP Ink System Storage Container 4-29 Controlling the Page Format 5-1 Page Format 5-2 Do You Need to Adjust the Page Size in the Front Panel? 5-4 Adjusting the Page Size in the Front Panel 5-5 Page Size and Clipp
Table of Contents (Merge) 6-9 Printing Color Images in Monochrome 6-10 Switching between Color and Monochrome 6-11 Printing Speeds and Print Quality 6-12 Print mode settings 6-14 Changing the print mode 6-16 Managing Your Prints 7-1 Managing Pages Currently being Printed or Drying 7-2 Cancelling a Page 7-2 Cutting a Page before Drying is Complete (Roll Media Only) 7-3 Pausing while Printing a Series of Pages 7-4 Managing Pages not yet Printed (the Queue) 7-5 What is the Queue? 7-5 Starting to Print a File
Table of Contents To Recalibrate the Printer 8-6 To Restore the Factory’s Calibration 8-7 Changing the Graphics Language 8-8 To Change the Graphics Language Setting 8-8 Graphics Language and Networks 8-9 Changing the Interface Settings 8-10 To Change the I/O Time-out Setting 8-10 Upgrading Your Printer with More Memory 8-11 Turning on the Take Up Reel 8-12 Improving Throughput in the HP DesignJet 3500CP printer 8-14 Controlling Image Quality 9-1 Selecting the Ink Emulation Mode 9-2 Calibrating the Color O
Table of Contents Troubleshooting 11-1 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 How to Proceed with the Image Quality Print Diagnosis 11-5 If the Color is Not as Expected 11-6 Some General Information About the Image Quality Test 11-7 Identifying the Printhead Components 11-7 How to Use the Image Quality Print 11-8 Printing the Image Quality Print 11-8 Analyzing the Image Quality Test Results 11
Table of Contents Printhead Checks 11-37 Using the Replace Ink System Key 11-37 Checking Ink Systems 11-38 If You Have Problems Reseating a Printhead 11-41 Cleaning Electrical Contacts 11-42 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 If there is a Problem Communicating between Your Computer and the Printer 1145 Solving Problems with Image Position or Content 11-46 If the Print is Completely Blank 11-46 If the Output Contains Only a Partial Print 11-46 If the Image is Clipped 11-47 If a
Table of Contents Jam.
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1 1 Welcome 1 A Five-Minute Guide To Your Printer 1-2 Front View of Printer 1-9 Rear View of printer 1-10 1-1
Welcome A Five-Minute Guide To Your Printer A Five-Minute Guide To Your Printer Your Printer’s Main Features Your printer is an inkjet printer designed for printing high-quality, large-format color or monochrome images. Some major features of the printer are: ■ Large capacity ink system ■ True 600 dpi print resolution. ■ Take Up Reel to enable long unattended prints. ■ Able to print onto media up to 54 inches (137 cms) wide.
Welcome A Five-Minute Guide To Your Printer The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 3500CP or 3000CP printer. Both Ink Systems include three-components; printhead, printhead cleaner and ink cartridge to provide large-capacity ink, unattended printing, ease-of-use, reliability and low-cost. Plus both Ink Systems offer true 600 dpi and new advanced dithering algorithms for exceptional image quality prints.
Welcome A Five-Minute Guide To Your Printer Take Up Reel The Take Up Reel consists of the left and right hand assemblies, sensor assembly, spindle assembly, core tube and a media weight. As the media is fed out of the printer (1) it travels down the front of the printer, around the Media Weight (2) and then onto the Core Tube (3). The Core Tube turns, reeling in the printed media.
Welcome A Five-Minute Guide To Your Printer Color Calibration Automatic color calibration improves color consistency between prints. The printer prints a test target image and measures the image color with a sensor to generate a color calibration value that is applied to the PostScript imaging process. Ink emulation Ink emulation lets your printer accept CYMK PostScript files that use printing industry standard color gamuts, enabling the printer to emulate commercial printing presses for proofing.
Welcome A Five-Minute Guide To Your Printer Media You can print on roll media or sheet media up to 54 inches wide (1370mm). HP rolls of media come in 24inches (609.mm), 36 inches (914.mm), 42 inches (1066mm) and the largest size 54 inches (1370mm).
Welcome A Five-Minute Guide To Your Printer Connections 3500CP Only The 3500CP printer comes with an HP JetDirect network interface card, for LAN connections, as well as a parallel interface for a direct connection to your computer. See the Setup Guide for information on connecting your printer to a computer or network. 3000CP Only Your printer comes with a Modular IO (MIO) which can be used to connect a networking card.
Welcome A Five-Minute Guide To Your Printer Software Applications and Drivers To make sure that your printer prints exactly what you were expecting - in terms of size, position, orientation, color and quality - use the correct driver for the combination of your application software and your printer, and make sure that it is configured correctly. Many software applications include their own drivers. A set of Software Application Notes is provided with this printer for the most popular applications.
Welcome A Five-Minute Guide To Your Printer Front View of Printer Printheads (inside) Window Front Panel Display Front Panel Standby Switch Printhead Cleaners (inside) Ink Cartridges (inside) mm ' / 305 12' Media Lever Media Button Media-Entry Slot Roll Cover m 7m / 106 /915mm m = 36'' /1270m m + = 50'' /1372m + = 54'' + 42'' Take Up Reel 00 1-9
Welcome A Five-Minute Guide To Your Printer Rear View of printer Parallel Interface Network Interface Pocket for Quick Reference Guide and Media Knife Handles for lifting during assembly of the printer Slots for upgrades Power Switch 1-10 Socket for power cord
1 2 Using the Front Panel 2 The Front Panel 2-2 Standby Mode 2-6 Printing the Current Configuration 2-7 Entering the Menu System 2-8 Printing the Menus 2-9 Printing Other Internal Prints 2-12 Navigating the Menu System 2-14 Menu Graphics Used in This Manual 2-15 Navigation Examples 2-16 Other Types of Front-Panel Display Information 2-28 2-1
Using the Front Panel The Front Panel The Front Panel The front panel of the printer is made up of four functional areas as shown below: Previous Receiving Print Current Configuration (Press both Keys) Display Section Enter Photo Color Cancel Form Feed and Cut Replace Ink System Pause Mono Productivity Status Lights Economy Print Mode C4704002 Action Keys 2-2 Print Mode Keys
Using the Front Panel The Front Panel Display Section The display section of the front panel consists of the two-line display and the four display keys to its right (Previous, ↑, ↓ and Enter). Previous Enter C4704016 ■ The display can show two lines of text and is used for displaying: – menus used to configure the printer. PAGE FORMAT Menu Title Mirroring Menu Option C4704007 – and messages. STATUS Aligning printheads C4704034 – These messages may concern printer status, required actions or errors.
Using the Front Panel The Front Panel Action Keys The action keys let you: ■ cancel the current printer operation (Cancel). ■ advance and cut media (Form Feed and Cut). ■ replace ink system components (Replace Ink System). ■ pause the printer (Pause). Cancel Form Feed and Cut Replace Ink System Pause C470432a Action Keys dddddddy See chapter 7, Managing Your Prints, for information on the use of these keys.
Using the Front Panel The Front Panel Status Lights The status lights provide status information about the current configuration and state of the printer. These lights are described later in this manual Receiving Photo Color Pause Mono Productivity Status Lights Economy Print Mode C4704031 NOTE In most cases, settings in your application software or printer driver override any settings you make on the front panel of the printer.
Using the Front Panel Standby Mode Standby Mode The printer has a standby mode where, after a period of inactivity, the printer goes into a sleep mode (low-power usage mode). This is indicated by the front panel display and status indicators turning off. The indicator light on the Standby switch is on when the printer is in standby mode. The printer “wakes up” whenever you press the Standby switch on the printer or there is any I/O activity such as receipt of a file.
Using the Front Panel Printing the Current Configuration Printing the Current Configuration The display section is used for setting the printer’s configuration. You can print out a report showing the printer’s current configuration by following the steps below. 1 Make sure that media is loaded. See page 3-13, Loading Roll Media, for loading information. 2 Press the ↑ and ↓ keys simultaneously to print the Current Configuration.
Using the Front Panel Entering the Menu System Entering the Menu System 1 Make sure a status screen is displayed, as shown in the example below: STATUS Ready C4704034 2 Press the Enter key. Either the SHORT MENUS screen SHORT MENUS Queueing & Nesting C4704008 Only menus shaded yellow in front-panel menus print are accessible in Short Menus mode. (Shaded gray if printing in black only). or the FULL MENUS screen: FULL MENUS Queueing & Nesting All menus are accessible.
Using the Front Panel Printing the Menus Printing the Menus You can see the complete menu structure available on the printer by printing the Front-Panel Menus print. To help understand the menu structure and its navigation, print it now: NOTE The Menus print is printed in the size specified in the Page Format → Size settings in the front panel. However if sheet media is loaded it will automatically shrink to fit. Make sure this setting specifies the size you want before printing.
Using the Front Panel Printing the Menus c Press Enter. d Press ↓ or ↑ until Menu is displayed. INTERNAL PRINTS Menu C4704034 e Press Enter. The printer prints a menu tree of the entire front-panel menu structure. The Receiving light flashes while the file is being processed, and then the printer starts printing. 3500CP Only Look at the Front-Panel Menus print. It shows the full menu structure.
Using the Front Panel Printing the Menus 3000CP Only Look at the Front-Panel Menus print. It shows the full menu structure. Here is a sample section of it (concerned with pen settings): There are six columns: 1 2 3 4 5 6 1 contains the highest level menu options. 6 contains the lowest level menu options. C4704005 Row associated with first level menu (HP-GL/2). Area expanded for use in the navigation example in this chapter.
Using the Front Panel Printing Other Internal Prints Printing Other Internal Prints In addition to the current configuration print and menu print, there are several other internal prints available in the printer. The internal prints are listed below: 3500CP Only PostScript demo Demonstrates the image quality capabilities of the printer. PostScript config The PostScript Configuration print shows the current configuration status of the printer’s PostScript features.
Using the Front Panel Printing Other Internal Prints Service print The Service print provides information needed for printer servicing, such as the current configuration, operating conditions (temperature and humidity), ink levels, and other statistics about printer usage. Menu The Menu print shows the complete menu structure available on the printer to help you in locating menu options in the front panel.
Using the Front Panel Navigating the Menu System Navigating the Menu System Once in the first-level menu, you can navigate the menu system using the display keys. Press Previous to display the previous menu level, without changing any menu selections (equivalent to moving left [←]1 one column in the Front-Panel Menus print). Previous Press ↑ to scroll up, or ↓ to scroll down through the options in a menu (equivalent to moving up [↑] or down [↓] a column in the Front-Panel Menus print).
Using the Front Panel Menu Graphics Used in This Manual Menu Graphics Used in This Manual At the end of this chapter, there are some examples of navigating the menu system, showing all the menu displays available. In the rest of this manual, a menu graphic is displayed in the left margin when you need to use the menu system. This menu graphic gives a concise explanation of how to navigate to the exact place.
Using the Front Panel Navigation Examples Navigation Examples Use the following examples to practice navigating the menu system. All examples assume that you have entered the menu system from the STATUS screen shown below. STATUS Ready C4704034 Selecting the Full Menu Mode ◆ Make sure the STATUS display level is shown on the front panel: STATUS Ready C4704034 1 Press Enter. SHORT MENUS Queueing & Nesting C4704008 2 Press ↓ or ↑ until Utilities is displayed.
Using the Front Panel Navigation Examples 4 Press Enter. MENU MODE Short* C4704034 5 Press ↓. MENU MODE Full C4704034 6 Press Enter. UTILITIES Menu mode=Full → C4704034 7 Press Previous. FULL MENUS Utilities → C4704034 8 Press Previous again to return to the STATUS screen in the front-panel display.
Using the Front Panel Navigation Examples Changing the Color Calibration Setting in the Image Quality Menu 3500CP Only In this example, you will change the Color Calibration setting in the Image Quality menu. The colored arrows on the excerpt from the Front-Panel Menus print on page 2-20 correspond to the numbered instructions. From the previous example, you should now have the STATUS screen displayed on the front panel, with FULL MENUS mode selected.
Using the Front Panel Navigation Examples 5 Press the Enter key to select the option and move to the Color calibration third-level menu. The option currently selected is displayed with a *. COLOR CALIBRATION On* C4704034 6 Change the displayed option by pressing the ↓ or the ↑ key. COLOR CALIBRATION Off C4704034 7 Press the Enter key to set COLOR CALIBRATION to the new displayed setting. You will be returned to the IMAGE QUALITY second-level menu. IMAGE QUALITY Color calib.
Using the Front Panel Navigation Examples If you now reenter the menu system and repeat steps 1 to 4, you will see the option that you selected displayed with a *. 1 2 → ↓ ↓ FULL MENUS Image quality→ 8 ← Ink emul.= 3 ↓ 7 ← EuroScale* TOYO Enhanced Native SWOP Color Calib.= → Printhead service= 4 → On* Now Off 5 6 ↑↓ ↵ Check=Frequency→ Refill Now Align Now C4704040 NOTE 2-20 A → character in a menu option box indicates that a lower level of menu is available.
Using the Front Panel Navigation Examples Changing the Merge Setting in HP-GL/2 Settings In this example, you will change the Merge setting in the HP-GL/2 Settings. The colored arrows on the excerpt of the Front-Panel Menus print on the next page correspond to the numbered instructions. You should now have the STATUS screen displayed on the front panel, with FULL MENUS mode selected. STATUS Ready C4704034 1 Press the Enter key to enter the front-panel menu.
Using the Front Panel Navigation Examples 5 Press the Enter key to select the option and move to the Merge third-level menu. The option currently selected is displayed with a * MERGE Off* C4704034 6 Change the displayed option by pressing the ↓ or the ↑ key. MERGE On C4704034 7 Press the Enter key to set Merge equal to the new displayed value. You will be returned to the Merge second-level menu. HP-GL/2 Merge=On → C4704034 8 To exit the menu system, press the Previous key twice.
Using the Front Panel Navigation Examples If you now reenter the menu system and repeat steps 1 to 4, you will see the option that you selected displayed with a *. 1 ↓ Software* ↓ Palette A 2 Palette= ↓ Palette B → ↓ Factory ↓ ↓ 3 ↓ ↓ 4 → Merge= → Off* 5 FULL MENUS 6 On HP-GL/2 Settings → ↑↓ ↵ 4 ← 8 Palette A ← Define Palette= Palette B Factory C4704009 NOTE A → character in a menu option box indicates that another level of menu is available.
Using the Front Panel Navigation Examples Changing Margins ◆ This example shows how to adjust the page margins. Make sure the STATUS display level is shown on the front panel: STATUS Ready C4704034 1 Enter the menu system by pressing the Enter key. FULL MENUS Queueing & Nesting C4704034 Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the Queueing & Nesting option. If necessary, see page 2-16, Selecting the Full Menu Mode, to change to full menu mode.
Using the Front Panel Navigation Examples 5 Press the Enter key to display the MARGINS menu. MARGINS Extended* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Margins. 7 To exit the menu system, press the Previous key twice.
Using the Front Panel Navigation Examples Changing the Drying Time ◆ This example adjusts the drying time, a setting used to suit different environmental conditions, in the DRYING TIME menu. The printer must be in full menu mode for this example. Make sure the STATUS display level is shown on the front panel.: STATUS Ready C4704034 1 Press the Enter key to enter the menu system.
Using the Front Panel Navigation Examples 5 Press the Enter key to display the DRYING TIME menu. DRYING TIME Automatic* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Drying time. 7 To exit the menu system, press the Previous key twice.
Using the Front Panel Other Types of Front-Panel Display Information Other Types of Front-Panel Display Information Other types of messages are also displayed in the front panel, such as those displayed for selecting media type during media loading: SELECT MEDIA Coated Paper C4704034 or the amount of ink remaining: FULL MENUS Ink level Full menu mode Cyan Mgnta Yel Black C4704041 There are other selection menus which are not part of the main menu system.
1 3 Working with Media 3 Choosing Media 3-2 Using the Ink System UV Outside 3-5 Handling Your Media 3-12 Loading Roll Media 3-13 Take Up Reel loading 3-20 Unloading Media from the Take Up Reel 3-27 Removing a Roll from the Printer 3-31 Installing a New Roll into the Printer 3-33 Changing the Core Tube on the Take Up Reel 3-36 Loading sheet media 3-40 Unloading Sheet Media 3-43 Drying Time (Take Up Reel =off) 3-45 Drying time (Take Up Reel =on) 3-46 3-1
Working with Media Choosing Media Choosing Media Your printer supports several types of media. Choosing the best media type for your needs is an essential step in ensuring good image quality. For best printing results, use only genuine Hewlett-Packard media, whose reliability and performance have been developed and thoroughly tested. All HP printing components (printer, ink system, and media) have been designed to work together to give trouble-free performance and optimal image quality.
Working with Media Choosing Media Some Important Points about Media Types ■ This printer supports many media types. However, the quality of some images may be reduced if you do not use HP media. ■ Whenever you load a roll or a sheet, the printer’s front-panel display prompts you to specify the media type you are loading. It is absolutely essential to specify this correctly for good image quality. The table on page 3-4, Supported Media Types, gives you all the information you need.
Working with Media Choosing Media Supported Media Types Your printer supports several types of media The supported types and their most common uses are shown in the table below. The media you choose will depend on the ink system you have installed that is, UV inks or imaging inks. Media Type on the FrontPanel Display Description Coated Paper A specially coated wood-pulp based paper for inexpensive high-quality color graphics and photographic image prints.
Working with Media Using the Ink System UV Outside Using the Ink System UV Outside Laminating the Media after Printing After you have printed a file using the HP DesignJet CP Ink System UV on 3M™ Changeable Opaque Imaging Media 8522CP and before displaying the print outdoors, it must be laminated with one of the 3M overlaminates (see Table below).
Working with Media Using the Ink System UV Outside Installing the Final Print Recommendations to Follow When Installing the Final Print Follow these recommendations when the final print is to be displayed outdoors: ■ Installation temperatures Final graphic installation temperature should range between 28° F and 110°F. Final graphic removal temperature should range between 28° F and 110°F. ■ Installation surfaces The print must only be installed on flat, vertical surfaces.
Working with Media Using the Ink System UV Outside CAUTION Always apply the final print to the surface by hand or using a squeegee with a low friction paper sleeve. 1 Position the final print on the surface. Measure the final print placement relative to the sides of the substrate. 2 Tape the full leading edge of the final print in the correct position. Two-inch wide masking tape is recommended for this. If the final print is less than 50 inches long: a Lift the final print up from the trailing edge.
Working with Media Media Types Media Types HP Commercial Names of Media Types The following table lists the common and HP commercial names of the media types supported by your printer.
Working with Media Media Types Physical Characteristics of Media Types The following table lists the physical characteristics of the different supported media types.
Working with Media Media Types Combinations of Media Type and Print Mode The table below shows possible combinations of media type and print quality.
Working with Media Using Coated Paper and Heavy Coated Paper with Productivity Mode Using Coated Paper and Heavy Coated Paper with Productivity Mode You should always select the media type in the front-panel menu that matches the media type you have loaded in the printer, with the following one exception: Printing on Coated Papers Using Productivity Mode ■ If you are loading Coated paper or Heavy coated paper, and you intend to print in Productivity mode, you can select either Coated paper or Heavy coated
Working with Media Handling Your Media Handling Your Media ■ Handle film and glossy media by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. ■ Although the standard ink systems supplied with this printer have excellent lightfastness, colors will eventually fade or change if exposed to sunlight over a long period of time. ■ Handle 3M™ Changeable Opaque Imaging Media 8522CP carefully, avoid scratching and abrasions, especially after printing.
Working with Media Loading Roll Media Loading Roll Media To start this procedure you need to have a roll of media installed on to the printer spindle. See page 3-33, Installing a New Roll into the Printer. 1 Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it is skewed (not perpendicular to the guides), continue with the next procedure. If the media is cut correctly go to step 3. WARNING The knife used in the next step is sharp. Be sure the printer’s wheels are locked.
Working with Media Loading Roll Media NOTE:Make sure the media lever is in the raised position. 3 Open the roll cover and pull out the media. 45 cm 40 - 12'' mm / 305 m 7m / 106 /915mm m = 36'' /1270m m + = 50'' /1372m + = 54'' + 42'' C472330a 4 Position the media.
Working with Media Loading Roll Media 5 Insert the media into the printer. C472371 6 When the media is fed into the printer as far possible the media button light comes on. The front panel displays: Press Load Button to continue C4704034 7 Make sure the media is aligned with dashed line as shown below.
Working with Media Loading Roll Media 8 Press the media button and the media will be fed into the printer. C472353 9 Press the ↓ key next to the front-panel display to indicate you are loading a roll. Previous Sheet load ---------> Roll load ------------> Enter C4704029 10 Use the ↑ and ↓ keys until the display shows the type of media you are loading and then press the Enter key.
Working with Media Loading Roll Media 11 Align the media. a When the front panel displays “Lower Lever”. Lower the media lever. Lower Lever C4704034 C4704130 b Wind the media stop in the direction of the arrow shown below. This is to take up any slack in the roll before aligning the media.
Working with Media Loading Roll Media d Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut. Then align the left and right edges of the media, so that they are flush with the edges of the roll. Im po m Im po ioitru mui y Im po ioitru mui y C4723127 e When you have aligned the media lift the lever. Lift lever after aligning after aligning C4704016 C4704131 f The printer checks that the media is aligned properly.
Working with Media Loading Roll Media 13 When you close the roll cover you have two options, depending on the status of the Take Up Reel a If the Take Up Reel is turned off the printer is now ready to print. NOTE:If you want to turn on the Take Up Reel, see page 8-12, Turning on the Take Up Reel. b If the Take Up Reel is turned on and you want to load the Take Up Reel proceed to the next step. 14 If your media is not straight or has been damaged press the ↑ key.
Working with Media Take Up Reel loading Take Up Reel loading To start this procedure you need to have a roll of media installed into the printer see page 3-33, Installing a New Roll into the Printer and Loading Roll Media 3-13. CAUTION Using Back-lit media with a separate slip sheet is not recommended for use with the Take Up Reel. 1 Move the leading edge of the media to half way down the Core Tube. To move the media down use the ↓ key as shown below. If the media has gone too far (i.e.
Working with Media Take Up Reel loading 2 Move the adjustment levers on the media guides to the unlocked position. Adjustment lever C472351 3 The two media guides and core must be positioned on the spindle so that the media is in the center, between the media guides. Adjust the media guides as shown below. The media guides may be slightly stiff on the spindle, you may have to use both hands. C472366 4 When the adjustment is made, pull the adjustment levers to the locked position.
Working with Media Take Up Reel loading 5 Pull the media down taut to the position shown below. Do not attempt to pull more media from the printer, if you need more media use the front panel.
Working with Media Take Up Reel loading 6 Use a small amount of sticky tape (see note below) to attach the media to the core. Use three strips, one at each side of the media and one in the middle. Stick the middle one first. NOTE:Use only tape which will not tear the media when it is removed later. NOTE:To avoid the media skewing as it is wound onto the Core tube, ensure the media is straight when it is attached.
Working with Media Take Up Reel loading 8 Important: Press the media wind button on the Take Up Reel panel indicated below to wind the media once around the core.
Working with Media Take Up Reel loading 9 Press the ↓ button on the front panel to advance some more media, advance about the amount shown below to enable you to insert the Media Weight It is important that the Media Weight is the same width as the media you are using. By matching color coded lengths of plastic tube, you can make a Media Weight for different widths of standard media sizes: 24”,36”,42”,50” and 54”.
Working with Media Take Up Reel loading 11 Press Previous or Enter. The front panel displays: Ready C4704034 NOTE:When the Take Up Reel is in operation it is important to ensure that the Take Up Reel sensor is not blocked. 12 Shown below is how the printer should look when it is in operation. As media is fed from the printer it drops down in a loop and up into the Take Up Reel spindle.
Working with Media Unloading Media from the Take Up Reel Unloading Media from the Take Up Reel To remove media from the printer see page 3-31, Removing a Roll from the Printer. To unload roll media from the Take Up Reel perform the following procedure. NOTE:Before unloading media ensure the ink is dry; see page 3-46, Drying time (Take Up Reel =on). 1 Press the Form feed and cut button on the front panel. Cancel Form Feed and Cut C4704024 2 Important: Remove the Media Weight shown below.
Working with Media Unloading Media from the Take Up Reel 3 The front panel displays: Remove Media Weight Continue-----------> C4704016 4 Press continue. 5 Press the media wind button shown below to wind the media hanging down onto the Take Up Reel. The front panel displays: Wind the Take Up Reel Cut ------------------> C4704016 C472337 6 After winding up the Take Up Reel press the ↓ key. The cutter cuts the media.
Working with Media Unloading Media from the Take Up Reel 8 Slide open the spindle lock on the right hand side of the Take Up Reel. Spindle lock C472358 9 Remove the Take Up Reel spindle.
Working with Media Unloading Media from the Take Up Reel 10 Remove the Take Up Core from the Take Up Reel spindle. Take Up Reel spindle Take Up Core (with media) Media guide C472350c To remove roll media from the printer perform the following procedure.
Working with Media Removing a Roll from the Printer Removing a Roll from the Printer To unload media from the Take Up Reel see page 3-27, Unloading Media from the Take Up Reel. 1 If the media button light is off, press Form Feed and Cut on the front panel. 2 If the media button light is on, press the media button. C472353a 3 The front panel displays: Remove media C4704034 4 Open the roll cover and gently pull the media from the printer.
Working with Media Removing a Roll from the Printer 5 Remove the old roll by pulling firmly on each end of the spindle, A then B. A 12'' 42'' mm / 305 7mm m / 106 5m /91 m = 36'' /1270m m + = 50'' /1372m + = 54'' + C4723121 B 6 Rest the old roll upright on the floor so that the media stop (A) is on top. Pull out the media stop A and the spindle. Pull out the endcap (B) from the other end of the old roll.
Working with Media Installing a New Roll into the Printer Installing a New Roll into the Printer 1 If an empty spindle is installed in the printer, open the roll cover and remove the empty spindle by pulling firmly on each end, A and then B as shown below. A mm ' / 305 12' 7mm / 106 /915mm = 36'' /1270mm + = 50'' /1372mm + = 54'' + 42'' B C4723118 2 Remove the new roll from its wrapping.
Working with Media Installing a New Roll into the Printer 4 Place the spindle vertically on the floor, with the media stop at the bottom. Remove the end cap from the top of the spindle, and slide the new roll onto the spindle. The leading edge of the media must wind clockwise as shown below. 5 Alternatively if the media roll is very long, rest it horizontally on a table and load the media on the table.
Working with Media Installing a New Roll into the Printer 7 Insert the spindle so that the large media stop (A) is to the right and the small endcap (B) to the left. Push in firmly on both ends. Make sure the media remains flush against the media stop. A mm 12'' / 305 7mm 1067mm mm /106 915m m 15m 42''/ 36''/9 42'' mm = 36''/ = 270m 1270 mm ++ 50''/ 372mm ==50''/1 1372 ++ 54''/ ==54''/1 ++ B Media Path C4723122 The media must be positioned on the roll as shown above.
Working with Media Changing the Core Tube on the Take Up Reel Changing the Core Tube on the Take Up Reel The Core tube on the Take Up Reel must be the same width as the media you are using. To change the core perform the following procedure. 1 Slide open the spindle lock on the right hand side of the Take Up Reel. 12'' m 5m / 30 C472358 2 Remove the Take Up Reel spindle from the printer as shown by pulling firmly on each end of the spindle, A then B.
Working with Media Changing the Core Tube on the Take Up Reel 3 Remove the left-hand media guide. 4 Remove the old Take Up Core. 5 Install the new Core you have chosen onto the spindle and re-install the left hand guide assembly. NOTE:You can also use an empty cardboard tube to replace the plastic Take Up Core that was supplied with your printer. It is important that the Take Up Core is the same width as the media you are using.
Working with Media Changing the Core Tube on the Take Up Reel Alternatively you can use an empty media cardboard core. NOTE:Ensure the Take Up Core is pushed firmly into both media guides. NOTE:If you want to use a three inch cardboard core then use the 3 inch core adaptors shown below.
Working with Media Changing the Core Tube on the Take Up Reel 6 Install the Take Up Reel spindle into the printer by pushing firmly on each end of the spindle, A then B. A mm 12'' / 305 B m 7m / 106 5mm 42'' = 36''/91 70mm m /12 + = 50'' /1372m + = 54'' + C472349b 7 Slide shut the spindle lock on the right-hand side of the Take Up Reel.
Working with Media Loading sheet media Loading sheet media Which edge first? You can load a sheet in either portrait or landscape orientation. Unless using the Rotate option (see page 5-15, Rotating an Image), load the sheet in the same orientation as you have specified in your software. If printing a PostScript file, always load the sheet with the short edge first, even if the width of your image is greater than its length.
Working with Media Loading sheet media 3 Holding the media at its sides, align the right edge with the perforated line on the entry platen. When the media is fed into the printer as far possible the media button light comes on. 12'' mm / 305 7mm / 106 915mm = 36''/ 1270mm + = 50''/ 1372mm + = 54''/ + 42'' C472365 C472363 4 When you are satisfied that the media is positioned straight, press the media button. Only let go of the media when the printer begins to pull it in.
Working with Media Loading sheet media 6 Using the ↑ and ↓ keys until the display shows the type of media you are loading*. Then press the Enter key. Previous SELECT MEDIA Coated paper Enter C4704030 *For information on media types, see page 3-2, Choosing Media. 7 The printer moves the sheet in and out to check its size and alignment, and then advances it to the start of the page.
Working with Media Unloading Sheet Media Unloading Sheet Media 1 Wait until the appropriate drying time has passed (see page 3-45, Drying Time (Take Up Reel =off)). No drying time is necessary for some combinations of media types and print modes). 2 Press the Form Feed and Cut button Cancel Form Feed and Cut C4704024 3 Gently pull the sheet from the printer.
Working with Media Unloading Sheet Media Device Setup Skew tolerance Full menu mode only Default: Off Compensating for Badly Cut Media If media is persistently difficult to load, it could be an indication that it has been cut unevenly, with the media width on the leading edge different to that of the trailing edge. A front-panel option called Skew tolerance helps you compensate for the shape of some poorly cut sheet media.
Working with Media Drying Time (Take Up Reel =off) Drying Time (Take Up Reel =off) On some media types, the ink needs to dry before the media is unloaded. The printer automatically determines the appropriate drying time, based on the type of media you have selected and the current temperature and humidity. NOTE If you have the Take Up Reel turned off from the front panel, pressing the Form Feed and Cut key will eject (and cut, if roll media) the page, which will override the dry time setting.
Working with Media Drying time (Take Up Reel =on) Drying time (Take Up Reel =on) If you are using the Take Up Reel the ink must be dry before the media is wound up onto the Take Up Tube, otherwise the image will be damaged. In most cases the Take Up Reel paper loop gives the print time to dry before it is wound up, in this case the printer will not slow down.
Working with Media Drying time (Take Up Reel =on) Automatic This is the default setting. The printer (if necessary) will automatically adjust the drying time depending on the following: ■ Type of Media ■ Print Mode ■ Width of printing area ■ Environmental conditions CAUTION To avoid the printer adding drying time to prints operate the printer under the following environmental conditions: HP Media Type Width of printing area Max.% Relative Humidity Max.
Working with Media Drying time (Take Up Reel =on) 3-48
1 4 Working with Ink Systems 4 About the Ink System 4-2 Monitoring the Ink Level 4-9 Removing and Replacing Ink Systems 4-11 After replacing the Ink System 4-23 Removing and Storing Partially Used Ink Systems 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 4-1
Working with Ink Systems About the Ink System About the Ink System The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 3500CP and 3000CP printers for a total printing solution that delivers clear, sharp prints - every time. ■ The HP DesignJet CP Ink System UV also referred to as UV Pigmented ink is designed for use in applications where durability to direct sunlight is needed.
Working with Ink Systems About the Ink System What is an Ink System? In each of the four ink systems, there are three separate components that work together. The components of each ink system are color-coded to help you install them correctly. Printhead Ink Cartridge Printhead Cleaner C4704144 Ink Cartridge Each ink cartridge is a large-capacity ink supply that refills the printhead whenever the ink volume in the printhead drops below a minimum level.
Working with Ink Systems About the Ink System How to Identify the HP DesignJet CP Ink System UV Components The appearance of the HP DesignJet CP Ink System UV is similar to the HP DesignJet CP Ink System. To help you easily identify the UV Ink System each component is marked with the following symbol after the name HP DesignJet CP Ink System UV: C6240008a Be sure to check all components; printhead, printhead cleaner and ink cartridge for this symbol.
Working with Ink Systems About the Ink System When Does the Ink System Refill the Printheads? Normally the printheads are refilled when a print has been finished. If you are printing an image with a high ink density which is larger than E/A0, the printer may stop during the print to refill. The printer contains algorithms to find the best place in a print to stop for a refill.
Working with Ink Systems About the Ink System Obtaining Optimum Refill Performance using non-HP media. Device Setup Refill Type Refill * In some cases, particularly with high ink density prints and using non endorsed media types, defects can occur as the ink dries on the media while a print is paused to refill the printheads. If you are experiencing this problem you can change the way the printer refills. Your printer can use three different refill types, they are optimized for different types of media.
Working with Ink Systems About the Ink System Media for Imaging Ink Economy Productivit y Photo Coated B B A Heavy Coated B A A Imaging Film-Backlit A A A High Gloss Film B B B Semi-Gloss Photo B B B High-Gloss Photo B B B Opaque Vinyl C C C Economy Productivit y Photo Heavy Coated A A A UV Vinyl B B B UV Custom Media A B B B UV Custom Media B A A A UV Custom Media C A A A UV Custom Media D B B B Media for UV ink NOTE:The refill types shown are th
Working with Ink Systems About the Ink System Refilling the Printheads from the Front Panel Image Quality Printhead service Refill now You may want to refill the printheads before printing a very large (long axis) or dense print that may require more ink than the minimum volume in the printhead. Select Refill in the Printhead service menu. Refill causes the printer to refill all four printheads immediately.
Working with Ink Systems Monitoring the Ink Level Monitoring the Ink Level FULL MENUS Ink Level → You can monitor how much ink you have remaining in each ink cartridge by selecting the Ink level display in the front-panel menu. The display provides an indication of how much ink is remaining in each of the four ink cartridges (based on internal counts of the ink ejected).
Working with Ink Systems Monitoring the Ink Level When should I Replace an Ink System? You should replace an ink system when prompted by the printer. When the printer runs out of one or more colors of ink, the printer displays the following message on the front panel. Out of ink C4723036A The printer displays four blocks representing the four ink colors with empty ink systems shown as blinking empty blocks. The printer displays the colors in the same positions as installed in the printer.
Working with Ink Systems Removing and Replacing Ink Systems Removing and Replacing Ink Systems NOTE:It very important that you do not mix ink systems up. The UV ink systems and other non-UV ink systems are not compatible. Contamination of one ink system with the other will result in you having to replace both the ink systems. The front-panel display will prompt you to replace components in the following order: 1 Remove and replace printheads. 2 Remove and replace printhead cleaners.
Working with Ink Systems Removing and Replacing Ink Systems Working with multiple Ink Systems IMPORTANT To get the best images from your HP DesignJet CP Ink Systems always follow these important rules: ■ Change all three components for each ink color set together. The printhead, printhead cleaner, and ink cartridge should all be new every time you replace a color unless they have been previously used together and stored in the HP DesignJet CP Ink System Storage Container.
Working with Ink Systems Replace the Ink System Replace the Ink System 1 Removing and Replacing Printheads 1 When the printer carriage stops and the front panel displays the message “Open window to access printheads,” open the window of the printer. C4704140 NOTE:Do not open the window before the “Open window to access printheads” message is displayed. Follow the instructions in the front-panel display.
Working with Ink Systems Replace the Ink System After you open the window, the printer will display the following message on the front panel. Blinking indicators show which printheads must be replaced. In the following example, the yellow printhead needs to be replaced. Replace printhead(s) Yellow Cyan Magenta Black C4704036 2 Press down lightly on the printhead you are replacing and pull it toward you, removing it from its stall as shown below. Discard the used printhead.
Working with Ink Systems Replace the Ink System 4 Insert the printhead into the stall with the color dot that matches the color of the printhead label. Press down lightly and push the printhead away from you (toward the back of the cradle) until it snaps into place as shown below. NOTE:The printhead colors can also be identified by the part numbers on the boxes. The sequence of the stalls is, from left to right; yellow, cyan, magenta, and black.
Working with Ink Systems Replace the Ink System 2 WARNING Removing and Replacing the Printhead Cleaner When you open the right door of the printer, the printhead cleaners move to the opening in the printer for replacement. Keep hands clear of the opening until the printhead cleaners stop moving. 1 Open the right door on the printer. C4704114 After you open the right door, the printer displays the message shown below on the front panel.
Working with Ink Systems Replace the Ink System 2 Press down on the printhead cleaner handle and pull it out of the printer. Discard the used printhead cleaner. C4707138 3 Insert the new printhead cleaner into the matching color-coded slot in the printer. C4704139 4 Repeat steps 2 and 3 for any additional printhead cleaners you need to replace.
Working with Ink Systems Replace the Ink System 5 Close the right door on the printer. C4704107 The front panel will display the message “Open left door to access ink cartrg.”. Continue with the next procedure, Removing and Replacing the Ink Cartridges.
Working with Ink Systems Replace the Ink System 3 Removing and Replacing the Ink Cartridges 1 Open the left door on the printer. C4704108 After you open the left door, the printer displays the message shown below on the front panel. The blinking indicator shows which ink cartridge must be replaced. In the example below, the yellow ink cartridge needs to be replaced.
Working with Ink Systems Replace the Ink System 2 While pressing down on the quick-release button (1), unplug the ink cartridge tube by pulling the tube connector away from the printer (2). 1 2 1 2 C4704113 CAUTION Never pull the ink cartridge out by the tube or connector. This may cause the ink cartridge to leak. Always grasp the body of the cartridge when removing or installing. 3 Remove the used ink cartridge from the slot in the printer. Discard the used ink cartridge.
Working with Ink Systems Replace the Ink System 4 Insert the new ink cartridge into the slot in the printer, making sure that you match the color of the ink cartridge with the color code on the printer. C4704142 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure that you match the valve color with the color code on the valve connector. 1 2 C4704134 6 Repeat steps 2 through 5 for any additional ink cartridges you need to replace.
Working with Ink Systems Replace the Ink System 7 Close the left door on the printer. C4704103 After the left door is closed, The front panel displays the message “STATUS, Checking ink system” while the printer checks that all ink system components have been installed correctly. This may take a few minutes. Components Installed Correctly If all components have been installed correctly, the front panel displays “Install complete”.
Working with Ink Systems After replacing the Ink System After replacing the Ink System After you replace the ink system, the printer: ■ aligns the printheads ■ performs a printhead check (if enabled) ■ calibrates the color, if the color calibration function is enabled in the front-panel. See chapter 9, Controlling Image Quality, for more information on these functions. If no media is loaded, the printer will display the message “Load media to align printheads.
Working with Ink Systems Removing and Storing Partially Used Ink Systems Removing and Storing Partially Used Ink Systems If you need to print several images unattended (for example, when printing overnight) and one or more of the ink colors is low on ink, you may want to replace these colors with new ones before starting to print and store them in the HP DesignJet CP Ink System Storage Container.
Working with Ink Systems Removing and Storing Partially Used Ink Systems Storing the Ink System in the HP DesignJet CP Ink System Storage Container Additional HP DesignJet CP Ink System Storage Containers can be purchased separately through your Hewlett-Packard dealer. Refer to page 13-18, Ordering Accessories for more information.
Working with Ink Systems Removing and Storing Partially Used Ink Systems 4 Lift the lever arm and insert the printhead cleaner into the matching color coded slot in the HP DesignJet CP Ink System Storage Container. C6240001 5 Push the lever arm forward so that the printhead cleaner “clicks” into position in the HP DesignJet CP Ink System Storage Container.
Working with Ink Systems Removing and Storing Partially Used Ink Systems 7 Insert the printhead into the stall with the color dot that matches the color of the printhead label. C6240003 NOTE Each printhead is color keyed to the correct stall and will not fit in any other position. 8 Press down lightly and push the printhead away from you (toward the back of the cradle) until it “clicks” into place. C6240004 9 Repeat steps 7 and 8 for the three remaining color printheads in the Ink System.
Working with Ink Systems Removing and Storing Partially Used Ink Systems NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink) printheads and printhead cleaners in the storage container for up to six weeks without affecting the Outdoor Durability Warranty (providing you comply with the warranty procedures) 11 Make sure the lock-arms are in the locked position when lifting the HP DesignJet CP Ink System Storage Container by the cover.
Working with Ink Systems Removing and Storing Partially Used Ink Systems Removing the Ink System from the HP DesignJet CP Ink System Storage Container CAUTION The sequence in which the printhead and printhead cleaner are removed from the HP DesignJet CP Ink System Storage Container is very important to prevent printhead damage. Always follow the sequence in the procedure given below. 1 Lower the two cover lock-arms and remove the top cover from the HP DesignJet CP Ink System Storage Container.
Working with Ink Systems Removing and Storing Partially Used Ink Systems 2 Press down lightly on the printhead and pull it toward you, removing it from the stall. C6240006 3 Repeat step 2 for the three remaining color printheads in the HP DesignJet CP Ink System Storage Container. 4 Pull the lever arm up and towards you. Press down on the printhead cleaner handle and pull it out of the stall.
1 5 Controlling the Page Format 5 Page Format 5-2 Page Size and Accuracy 5-8 Selecting the Ink Emulation Mode 5-11 Adjusting Margins for Roll and Sheet Media 5-12 Rotating an Image 5-15 Printing a Mirror Image 5-19 Changing the Scale of a Printed Image 5-20 5-1
Controlling the Page Format Page Format Page Format This chapter explains how to make sure that the printer produces your print in the page format you want.
Controlling the Page Format Page Format Page size Page size can be specified from the front panel or in the software, where it may be called ”Page Size”, “Media Size”, “Paper Size” etc., and where the options include, for example, ISO A3, ANSI Letter, Custom, etc. If your software does not put a page size command in the print file, the front-panel setting is used. Otherwise, the software setting overrides the front-panel setting. NOTE There is one exception to this rule.
Controlling the Page Format Page Format Do You Need to Adjust the Page Size in the Front Panel? The answer is normally no, because the page size you have selected in your driver overrides the page size selected in the printer. However, some of the circumstances in which you may want to change the default setting are: ■ When you are using the PS Scale→Fit to page feature. See page 5-20, Changing the Scale of a Printed Image.
Controlling the Page Format Page Format Adjusting the Page Size in the Front Panel PostScript files Unless you are using the front-panel PS Scale→Fit to page option (see page 5-20, Changing the Scale of a Printed Image), the front-panel page-size settings have no effect on PostScript files that already contain page-size information, which includes all PostScript files sent using one of the HP DesignJet PostScript drivers supplied with this printer.
Controlling the Page Format Page Format Page format Size All menu modes Default: Software Non-PostScript files The Size option lets you select the page size of your print. The options are described in the following table. If you need to adjust the page size from the front panel, do so before sending the file from your computer. The printer determines the size of a print at the time it is received from your application.
Controlling the Page Format Page Format Page Size and Clipped Images If you specify in your software a page size that is larger than the media size loaded in the printer, the printer will still print what it can, but may clip your image. A2 media in printer Clipped Area C4704049 A1 page size in software or front panel Page Size and Nesting (Roll Media Only) Nesting means placing two or more pages side-by-side on a roll to save media. There are certain cases when your prints can not be nested.
Controlling the Page Format Page Size and Accuracy Page Size and Accuracy DEVICE SETUP Pg.Acc=Optimized Full menu mode Default: Optimized* The printer dynamically modifies the advance of the media, to achieve the best image print, depending on the printheads installed in the printer and the content of the image, although the width of the image will always be correct. In the front panel display the “Page accuracy” option lets you choose one of three options.
Controlling the Page Format Page Size and Accuracy The “Optimized” option means the printer will calculate the media advance dynamically depending on: ■ the printheads ■ the use of each printhead This selection will give best possible print quality, but page lengths may change between two or more different illustrations with the same specific dimensions. NOTE:Select “Optimized” when page size accuracy is not critical and you want the best possible print quality.
Controlling the Page Format Page Size and Accuracy 5 With the “Page Accuracy” menu still selected, scroll through the menu until “Maximum” is displayed. Press Enter to access this menu. Page Accuracy Maximum C4704034 By selecting this option, the printer will advance media without any dependence on the printhead. Choose this option to achieve the maximum page-size accuracy. Image quality may be worse than the two previous options.
Controlling the Page Format Selecting the Ink Emulation Mode Selecting the Ink Emulation Mode DEVICE SETUP Ink emul.= All menu mode Default: Eurocale Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards. The selections are: ■ Native - No ink emulation, uses HP DesignJet CP CMYK Ink settings. ■ SWOP - U.S.
Controlling the Page Format Adjusting Margins for Roll and Sheet Media Adjusting Margins for Roll and Sheet Media Page format Margins Full menu mode Default: Extended Affects next file Besides nesting and setting the page size, you can also change the margin settings and expand the printing area of the page, reducing the amount of media waste. The two side margins are 15.0 mm.
Controlling the Page Format Adjusting Margins for Roll and Sheet Media Extended margins provide wider top and bottom margins. Extended margins enable the printer to do automatic error correction on the leading and trailing edges of an image to prevent image quality defects when it detects nonfunctional nozzles. See page 9-6, Checking Printheads, for more information on this feature. NOTE If you select Smaller Margins with PostScript files, the printer uses the Normal margin settings.
Controlling the Page Format Adjusting Margins for Roll and Sheet Media Non-PostScript Files For roll media if you select Smaller in the Margins menu selection, you can reduce Only the margins to 10 mm on the leading and trailing edges of the media. NOTE If Smaller margins are selected, the Nesting auto-rotation feature is disabled. Pages will not be automatically rotated.
Controlling the Page Format Rotating an Image Rotating an Image Your images can be rotated from the Page format / Rotate option in the front panel if: ■ The file is an RTL/HP-GL/2 file and Queueing and Nesting are off (see page 711, Avoiding Media Waste by Nesting Pages) ■ The file is a PostScript file (3500CP only) ■ The file is an RTL/HP-GL/2 file and the file contains no raster data.
Controlling the Page Format Rotating an Image What is Rotated? ◆ With roll media, both the image and the page orientation are rotated. 0° 90° 180° 270° C4704043 ◆ Notice that the narrow margins are always at the left and right sides, regardless of the orientation. The page size is adjusted to maintain the printing area, preventing clipping. With sheet media, the image is rotated, but the page orientation specified in your software is retained.
Controlling the Page Format Rotating an Image How Does Rotate Interact with Your Software? For PostScript files ■ On sheet media, the front-panel Rotate setting has no effect. ■ On roll media, use the front-panel Rotate setting to save media, by printing narrow pages in landscape orientation, that is, with the short edge parallel to the media path. An example, when rotated by 90° or 270°, the page size is enlarged by 2 x (27–15) = 24 mm, i.e.
Controlling the Page Format Rotating an Image For Non-PostScript Files ■ The printer adds the rotation setting to any rotation angle you specify in your software. For example: For software applications which, like the printer, rotate counter-clockwise the result is the sum of the rotation selected in the printer and the rotation selected in the software application.
Controlling the Page Format Printing a Mirror Image Printing a Mirror Image Page format Mirroring If you are using clear imaging media, sometimes called backlit. You may want to print a mirror image of your print. So that when the media is lit from behind it is in the correct orientation. This can be done from the front panel, without changing the image in your software.
Controlling the Page Format Changing the Scale of a Printed Image Changing the Scale of a Printed Image Page Format PS Scale = All menu modes Default: 100% With a PostScript file, you can enlarge your printed image from the printer’s front panel by using the PS scale option, accessed from the Page format menu. The PS scale feature is useful: ■ If your software does not support large formats.
Controlling the Page Format Changing the Scale of a Printed Image Fit To Page The Fit to page setting adjusts the image size to the page size selected for your printer. For example, If you have selected ISO A2 as the page size and you print an A4-size image, it will be enlarged to fit the A2 page. If ISO A4 page size is selected, the printer would reduce a larger image to fit the A4 size. Cumulative Scaling Factors The PostScript scaling factors are cumulative with software settings.
Controlling the Page Format Changing the Scale of a Printed Image 5-22
6 Controlling the Overall appearance of a Print 6 Ways of Controlling the Print’s Appearance 6-2 Changing Pen Widths and Colors Using the Internal Palettes 6-3 Changing the Treatment of Overlapping Lines (Merge) 6-9 Printing Color Images in Monochrome 6-10 Printing Speeds and Print Quality 6-12 6-1
Controlling the Overall appearance of a Print Ways of Controlling the Print’s Appearance Ways of Controlling the Print’s Appearance NOTE:Unless you have specifically indicated in your software that the printer’s front-panel settings are to be used (for example, Printer’s default Setting in a Macintosh Print Options window), the software settings for a PostScript file override the printer front-panel settings described in this chapter.
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Changing Pen Widths and Colors Using the Internal Palettes The “pens” discussed throughout this chapter are the “conceptual” pens in a software palette, rather than the printer's physical printheads. These settings have no effect on PostScript files. The printer has three pen palettes: ■ Factory ■ Palette A ■ Palette B. The factory palette cannot be changed.
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes To Select a Palette To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 SETTINGS and choose the palette you want. The following table describes the palette choices. HP-GL/2 SETTINGS Palette= Full menu mode Default: Software Palette Comments Software The printer looks to your software for pen settings and ignores all three internal palettes.
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Viewing Current Config. Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Make sure that the front-panel Color/Mono switch is set to Color. 3 Print the Current Configuration Print, by pressing the ↑ and ↓ keys simultaneously.
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Viewing the Colors Available For a Palette 1 Make sure that the front-panel Color/Mono switch is set to Color. 2 To print the Palette, go to the INTERNAL PRINTS menu and choose HP-GL/2 Palette. INTERNAL PRINTS HP-GL/2 Palette In the Palette print, there are 256 squares, numbered 0 through 255, each showing one of the 256 colors available for selection in the printer’s internal palettes.
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes To Change the Palette Settings HP-GL/2 SETTINGS Define palette Full menu mode Defaults: Palette: Factory Width: 0.35 mm Color: See Palette Print You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. Item Available Options Palettes Factory, A, B. Pens 0 through 15. Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00, 1.40, 2.
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6 Scroll to the next pen number you want to change, press Enter and do steps 3 through 5 again. 7 When all pen definitions are correct, press Previous until you exit the menus. IMPORTANT 6-8 The palette you have just defined will take effect only when you select it to be the current palette, as explained on page 6-4, To Select a Palette.
Controlling the Overall appearance of a Print Changing the Treatment of Overlapping Lines (Merge) Changing the Treatment of Overlapping Lines (Merge) HP-GL/2 Settings Merge Full menu mode Default: Off The Merge setting controls how overlapping lines are treated. Merge has two settings, Off and On. The following illustration shows the effect of each setting. Merge off. A subsequent line hides a previous line where they overlap. Merge on. Overlapping lines and area fills are merged.
Controlling the Overall appearance of a Print Printing Color Images in Monochrome Printing Color Images in Monochrome There are times when you may want to print a color image in monochrome (grayscales only). Examples of this are: ■ You want a draft where color is not important, for example to check that the image is not going to be clipped, ■ You want a version for photocopying in black and white.
Controlling the Overall appearance of a Print Printing Color Images in Monochrome Switching between Color and Monochrome 1 Use the front-panel key shown below to toggle between color and monochrome. Photo Color Productivity Mono Economy Print mode C4704027 2 Send the file from your computer. NOTE The Color/Mono setting also effects most of the printer’s internal prints. The Image Quality print is always printed in color, even when Mono is selected in the front panel.
Controlling the Overall appearance of a Print Printing Speeds and Print Quality Printing Speeds and Print Quality The printing time varies with the Print mode setting, and with the media type specified. Recommended combinations of Print mode and media types are given on page 3-10, Combinations of Media Type and Print Mode. The table below shows the effects of combinations of Print mode and media type on print speed and the amount of ink used when printing an image.
Controlling the Overall appearance of a Print Printing Speeds and Print Quality The table below shows the different print speeds and the amount of ink used when printing an image using the six different media settings. This is representative of an E size print in Photo mode with 20% ink density in all four colors. The printing process used by the printer varies not only with the print quality setting, but also with the media type specified.
Controlling the Overall appearance of a Print Printing Speeds and Print Quality Print mode settings You can set the overall Print mode from the front panel. In general: ■ Choose Economy to print your images in the shortest time. ■ Choose Productivity to get a good combination of image quality and productivity. ■ Choose Photo to get the highest possible quality. You should print images in different modes to see which mode gives the best combination of throughput and quality for your application.
Controlling the Overall appearance of a Print Printing Speeds and Print Quality Using Coated Paper and Heavy Coated Paper with Productivity Mode You should always select the media type in the front-panel menu that matches the media type you have loaded in the printer, with one exception: ■ If you are loading Coated paper or Heavy coated paper, and you intend to print in Productivity mode, you can select either Coated paper or Heavy coated paper in the front-panel menu selection.
Controlling the Overall appearance of a Print Printing Speeds and Print Quality Changing the print mode 3500CP Only Use the front-panel print mode key to toggle between the three print mode settings. Settings in your PostScript printer driver override the front-panel setting. Use your driver for setting the print mode of images sent from your computer. Use the front panel to set the print mode for internal prints.
1 7 Managing Your Prints 7 Managing Pages Currently being Printed or Drying 7-2 Managing Pages not yet Printed (the Queue) 7-5 Avoiding Media Waste by Nesting Pages 7-11 7-1
Managing Your Prints Managing Pages Currently being Printed or Drying Managing Pages Currently being Printed or Drying NOTE In this chapter, the terms job and page are used interchangeably for files. PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are single page jobs. Where we talk about the print media, the term page means a single output page. Cancelling a Page ◆ Press Cancel on the front panel.
Managing Your Prints Managing Pages Currently being Printed or Drying Cutting a Page before Drying is Complete (Roll Media Only) ◆ Press Form Feed and Cut on the front panel. Cancel Form Feed and Cut C4704024 If you are using the Take Up Reel the Front Panel displays: Remove media weight Continue -------------> C4704034 Remove the media weight and press the ↓ to continue.
Managing Your Prints Managing Pages Currently being Printed or Drying Pausing while Printing a Series of Pages You can pause between two pages already sent from your computer, for example to change the media type or replace the cartridges. 1 Press Pause on the front panel. Photo Pause Color Productivity Mono Economy C4704026 The printer finishes the current page and leaves the printer paused (indicated by the Pause light being on) until you press Pause again.
Managing Your Prints Managing Pages not yet Printed (the Queue) Managing Pages not yet Printed (the Queue) What is the Queue? Your printer can store files in a queue at the same time as printing the current file. It stores them by page. If you send only single-page files, you can regard these as files. The size of the queue is limited by number of jobs (maximum of 32 jobs containing up to 64 pages total) and the total memory available. The queue stores processed output pages, not the input jobs.
Managing Your Prints Managing Pages not yet Printed (the Queue) With queueing turned OFF If Queueing is Off and the printer receives print files, the files are printed as they are received, and are not stored in the queue. Nesting time-out settings have no effect when Queueing is Off. ■ Files are printed as they are received, and are not stored in the queue. ■ The printer will not accept another file sent from the computer until the current page has finished printing and the printer is ready.
Managing Your Prints Managing Pages not yet Printed (the Queue) Starting to Print a File that is Waiting for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a file you have sent from your computer may not start printing when expected: ■ The print file may lack a proper file terminator and the printer is therefore waiting for the specified I/O time-out period before assuming it is complete.
Managing Your Prints Managing Pages not yet Printed (the Queue) QUEUEING & NESTING Queue mgmt Page ID All menu modes Identifying a Job in the Queue In Queueing / Nesting, you can scroll through the pages in the queue. Each has an identifier, comprising: : Position in Queue The job currently being printed is in position 0. The next job to be printed is in position 1, the one after in position 2, etc.
Managing Your Prints Managing Pages not yet Printed (the Queue) Prioritizing a Job in the Queue Page ID Move to top All menu modes To make any job in the queue the next one to be printed, select it and choose Move to top . If nesting is turned on (see page 7-11, What is Nesting?) the prioritized job may still be nested with others. If you really want this job to be printed next and on its own on the roll, then first turn nesting off and then use Move to top to move it the top of the queue.
Managing Your Prints Managing Pages not yet Printed (the Queue) Making Copies of a Job in the Queue Has the job already been printed? Do you want one copy or several? Yes One Use Move to top (see page 7-9, Prioritizing a Job in the Queue). Several Use Copies (see below) and then use Move to top (see page 7-9, Prioritizing a Job in the Queue). One Use Copies (see below). Several Use Copies (see below) No What to do In all cases, the job must be still in the queue.
Managing Your Prints Avoiding Media Waste by Nesting Pages Avoiding Media Waste by Nesting Pages NOTE Nesting can only be used with roll media. What is Nesting? Nesting means placing pages side-by-side on the media (rather than one after the other), to avoid wasting media.
Managing Your Prints Avoiding Media Waste by Nesting Pages Automatic Rotation The printer may automatically rotate a page in nesting (see page 7-13, Which Pages Cannot be Rotated?). It may do this even with a single page. Automatic Rotation does not apply to pages that have margins set to Smaller. Direction of paper flow Media saved Nesting off Nesting on C4704011 NOTE 7-12 The printer’s automatic rotatation does not apply to PostScript files.
Managing Your Prints Avoiding Media Waste by Nesting Pages When Does the Printer Try to Nest Pages? When all the following are true: ■ The printer is loaded with roll media rather than sheet media. ■ In the front-panel menus, Queue is ON (the default). See page 7-5, What is the Queue? ■ In the front-panel menus, Nest is ON (that is, set to either Optimal or In order). See page 7-14, Turning Nesting On or Off and Choosing the Nesting Method.
Managing Your Prints Avoiding Media Waste by Nesting Pages Turning Nesting On or Off and Choosing the Nesting Method QUEUEING & NESTING Nest All menu modes Default: Off Nest Setting Selected Printer’s Response Off The printer will not nest pages. Optimal Choose this if you want to use the least amount of media. The printer will search all through the queue for suitable pages. It will nest the pages according to an algorithm that, for most combinations of page sizes, saves the most media.
Managing Your Prints Avoiding Media Waste by Nesting Pages How Long does the Printer Wait for Another File? QUEUEING & NESTING Nest Optimal/In order So that the printer can make the best nest possible, it waits after a file has been received to check if a subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time. The factory default nest wait time is two minutes.
Managing Your Prints Avoiding Media Waste by Nesting Pages Getting the Best from Nesting (Nesting and Margins) 3000CP Only In order to “squeeze in” one more page, the printer may reduce the right margin of the right-most page by up to 3 mm (0.08 in). This is done only if: ■ the Size option in the Page format menu is set either to a Photo option or to a discrete standard size, and ■ the roll of media loaded is slightly narrower than a standard size.
1 8 Reconfiguring Your Printer 8 Viewing the Current Overall Configuration of the Printer 8-2 Viewing the Current Configuration of the Front-Panel Settings 8-5 To Change the Front-Panel Settings 8-5 Recalibrating the Printer for Accuracy 8-6 Changing the Graphics Language 8-8 Changing the Interface Settings 8-10 To Change the I/O Time-out Setting 8-10 Upgrading Your Printer with More Memory 8-11 Turning on the Take Up Reel 8-12 Improving Throughput in the HP DesignJet 3500CP printer 8-14 8-1
Reconfiguring Your Printer Viewing the Current Overall Configuration of the Printer Viewing the Current Overall Configuration of the Printer 3500CP Only To see the current configuration of your printer, print out the configuration print. The information contained on the configuration prints is described in the following tables. PostScript Configuration Print INTERNAL PRINTS Item Comments PostScript config. Printer Name The name assigned to your printer.
Reconfiguring Your Printer Viewing the Current Overall Configuration of the Printer HP-GL/2 Configuration Print INTERNAL PRINTS Item Comments HP-GL/2 config. Queueing & Nesting The current queueing and nesting settings in the frontpanel menu. Utilities The current menu mode setting (Full or Short).
Reconfiguring Your Printer Viewing the Current Overall Configuration of the Printer 8-4 Item Comments I/O setup Current I/O configuration and time-out setting. Image quality -> Printhead service Current printhead service check frequency setting. HP-GL/2 settings Current Palette and Merge settings. Device setup Current Device setup menu settings: Graphics language, Cutter, Media advance, Skew tolerance, and Drying time, page accuracy, Take Up Reel.
Reconfiguring Your Printer Viewing the Current Configuration of the Front-Panel Settings Viewing the Current Configuration of the Front-Panel Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Print the Current Configuration Print, by pressing the up-arrow and down-arrow keys simultaneously.
Reconfiguring Your Printer Recalibrating the Printer for Accuracy Recalibrating the Printer for Accuracy When to Recalibrate the Printer UTILITIES Service tests Accuracy calibrations Recalibrate Your printer was calibrated at the factory to ensure that it operates with the greatest accuracy in normal environmental conditions. If you are operating under significantly different conditions, you should recalibrate the printer as explained here.
Reconfiguring Your Printer Recalibrating the Printer for Accuracy 7 First ensure the media is dry, then rotate the sheet 90° counterclockwise and reload it printed-side down, so that the black arrows go into the printer first. 1 2 3 Χ4704038 8 Go to Recalibrate again, and choose Measure pattern. When the printer has finished measuring and has ejected the sheet, the recalibration procedure is finished.
Reconfiguring Your Printer Changing the Graphics Language Changing the Graphics Language 3500CP Only DEVICE SETUP To Change the Graphics Language Setting To change the graphics language setting, go to the Device setup/Lang menu. There are three selections, as follows: Lang= Full menu mode only Default: Automatic Graphics Language Comments Automatic Choose Automatic to let the printer determine which type of file it is receiving. This setting works for most software applications.
Reconfiguring Your Printer Changing the Graphics Language Graphics Language and Networks For system administrators If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert automatically the PJL languageswitching commands at the beginning and end of each file.
Reconfiguring Your Printer Changing the Interface Settings Changing the Interface Settings I/O SETUP Modular MIO Full menu mode only Network With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup / Modular / MIO…. Parallel With a parallel interface, no front-panel configuration is necessary.
Reconfiguring Your Printer Changing the Interface Settings Upgrading Your Printer with More Memory 3500CP Only Your printer comes with 36 MB of memory (4 MB of main memory plus a 32-MB SIMM) plus 4 MB of internal printing memory. You can expand the memory up to a maximum of 68 MB by adding additional 4-MB, 8-MB, 16-MB, and 32-MB memory expansion modules. In addition to this memory, the printer has an internal hard disk drive used as extended memory for PostScript rendering and print management.
Reconfiguring Your Printer Turning on the Take Up Reel Turning on the Take Up Reel The Take Up Reel enables you to have very long prints without the need for you to be present. As the media is printed, it is automatically wound onto the Take Up Reel spindle. NOTE:The default for the Take Up Reel is On. 1 When the Front Panel displays Ready press Enter. NOTE:If the front panel does not display Ready press the Previous key until it does. 2 Use the ↑ or ↓ keys until the front panel displays Device Setup.
Reconfiguring Your Printer Turning on the Take Up Reel pressed on the Front Panel. ■ Queueing is turned on. 5 Press the Previous key until you get back to the display saying the printer is Ready.
Reconfiguring Your Printer Improving Throughput in the HP DesignJet 3500CP printer Improving Throughput in the HP DesignJet 3500CP printer There are many factors that affect the performance of your printer. Shown below are some settings that you may change in order to get the best performance. Background printing (Macintosh only) Using background printing penalizes the performance of the printer, the less powerful your Macintosh is, the longer the sending time will be.
1 9 Controlling Image Quality 9 Selecting the Ink Emulation Mode 9-2 Calibrating the Color Output 9-3 Performing a Image Quality Test 9-4 Servicing the Printheads 9-5 Media Test Print 9-8 9-1
Controlling Image Quality Selecting the Ink Emulation Mode Selecting the Ink Emulation Mode 3500CP Only IMAGE QUALITY Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing, To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards. The selections are: Ink emul.= ■ Native - No ink emulation All menu modes Default: Euroscale ■ Enhanced - Optimized version of native ■ SWOP - U.
Controlling Image Quality Selecting the Ink Emulation Mode Calibrating the Color Output 3500CP Only IMAGE QUALITY Color calibration improves color consistency between prints, and from one printer to another. The printer prints a test image and measures the image color with a sensor to generate a color calibration table that is applied to the PostScript imaging process.
Controlling Image Quality Performing a Image Quality Test Performing a Image Quality Test UTILITIES Service tests Image quality print Full menu mode only 9-4 The image quality print helps you determine if you have image quality problems, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns that are designed to highlight any image quality problems. For detailed information on how to use this print, see page 11-5, Solving ImageQuality Problems.
Controlling Image Quality Servicing the Printheads Servicing the Printheads IMAGE QUALITY Printhead service All menu modes The Printhead Service selection in the Image Quality menu lets you: ■ align the printheads ■ refill the printheads from the ink reservoir ■ select the frequency that you check the printhead for nozzle failures. The three selections in this menu are described in the following sections.
Controlling Image Quality Servicing the Printheads Checking Printheads IMAGE QUALITY Printhead service Check= The printhead check function prints a test pattern and then analyzes the pattern to determine if any printhead nozzles are not placing ink on the media correctly. If nonfunctional nozzles are found, the printer will switch to other nozzles on the printhead to prevent any degradation in image quality. Eventually it will perform a set of actions to bring them to a better working condition.
Controlling Image Quality Servicing the Printheads NOTE If you are using a third-party Raster Image Processor (RIP) to print with your printer, the printer may not be able to switch to other nozzles. In this case, the printer will attempt to recover the nozzles.
Controlling Image Quality Servicing the Printheads Media Test Print If you choose to print on non-endorsed media (Custom Media) it is recommended that you first print the Media Test Print. From the Media Test Print you can determine which print mode best suits the custom media you have loaded. The Media Test Print is number of colored patterns with titles consisting of colored area-fills and colored lines. Each pattern and title corresponds to a media selection in the front-panel menu.
Controlling Image Quality Servicing the Printheads How to perform the Media Test Print 1 When the front-panel displays SELECT MEDIA, use the ↑ or ↓ key to select Test media and press the Enter key. Previous SELECT MEDIA Test media Enter C4704030 2 The front panel then displays: Select Print Quality Continue - - - - - - -> C4704034 3 On the front panel, select the Photo, Productivity or Economy key to suit your printing requirements and then press the ↓ key.
Controlling Image Quality Servicing the Printheads 5 If the media has been correctly loaded, the front panel will then display: STATUS Aligning printheads C4704034 The printer aligns the printheads by producing and calibrating the multi-color pattern. NOTE If the media has not been correctly loaded, you will have to reload it and repeat steps 1 through 5 again. 6 After completing the printhead alignment check, the printer automatically prints the Media Test Print.
Controlling Image Quality Servicing the Printheads Changing the Print Mode when Media is Already Loaded Image Quality Qualify media Select Media If, after loading and selecting a print mode for non-endorsed media, you want to change the print mode to another one, it is not necessary to remove and reload the media. From the front panel menu select Image quality/Qualify media/Select media and press Enter.
Controlling Image Quality Servicing the Printheads 9-12
1 Maintaining Your Printer 10 10 Cleaning the Printer 10-2 Lens Maintenance 10-3 Normal Printer Use 10-6 Storing and Moving Your Printer 10-7 10-1
Maintaining Your Printer Cleaning the Printer Cleaning the Printer WARNING To avoid an electric shock, make sure that the printer is switched OFF and unplugged before you clean it. Do not let water get inside the printer. CAUTION Do not use abrasive cleaners on the printer. NOTE Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician.
Maintaining Your Printer Lens Maintenance Lens Maintenance The optical sensor on the printhead carriage has a lens cover to protect if from ink aerosol and other contaminants. The lens cover is located on the lower right side of the carriage. C4704151 Lens Cover Over time, this lens cover will get dirty and need to be replaced.
Maintaining Your Printer Lens Maintenance Replacing the Lens Cover 1 Press the Replace Ink System key on the front panel. 2 When the printer carriage stops and the front panel displays the message “Open window to access printheads,” open the window of the printer. NOTE:Do not open the window before the “Open window to access printheads” message is displayed.
Maintaining Your Printer Lens Maintenance 9 Making sure that you do not touch the glass portion of the lens cover, install the new lens cover into the slot. Make sure the cover is firmly in place. C4704150 10 Press the ↓ key on the front panel. You have finished replacing the lens cover. 11 Close the printer window and the printer is ready to print.
Maintaining Your Printer Normal Printer Use Normal Printer Use “Normal” printer use means an average of 160 ft² of print per day. Under normal usage conditions, it will be approximately 5 years before you need maintenance. If you use the printer more than this, it will need maintenance service more frequently. The printer keeps an internal count of total usage.
Maintaining Your Printer Storing and Moving Your Printer Storing and Moving Your Printer UTILITIES Transport mode If you need to move your printer or store it for an extended period of time, you need to prepare your printer properly to avoid possible damage to the printer. To prepare your printer, follow the instructions listed in the following sections. Full menu mode only Selecting Transport Mode 1 In the front-panel menu, select Transport mode in the UTILITIES menu, and press Enter.
Maintaining Your Printer Storing and Moving Your Printer Removing the Printheads 1 Open the window of the printer when the printer carriage stops and the front panel displays the message “Open window to access printheads.” C4704140 After you open the window, the front-panel displays the message “Remove all printheads”. 2 Press down lightly on the printhead you are removing and pull it toward you, removing it from its stall.
Maintaining Your Printer Storing and Moving Your Printer 3 Repeat step 2 for the remaining three printheads. When you have removed all four printheads, the front panel displays the message “Close window to continue.” 4 Close the printer window. The front panel displays the message “Open right door to access head cleaners ”. Continue with the next section, Removing the Printhead Cleaners.
Maintaining Your Printer Storing and Moving Your Printer 3 Press down on the printhead cleaner handle and pull it out of the printer. C4723138 4 Repeat step 3 for the remaining three printhead cleaners. 5 Close the right door on the printer.
Maintaining Your Printer Storing and Moving Your Printer The front panel displays the message “Open left door to access ink cartrg.”. Continue with the next procedure, Removing the Ink Cartridges. Removing the Ink Cartridges 1 Open the left door on the printer. C4704108 After you open the left door, the printer displays the message “Remove all ink cartridge(s)” on the front panel.
Maintaining Your Printer Storing and Moving Your Printer CAUTION Never pull the ink cartridge out by the tube or connector. This may cause the ink cartridge to leak. Always grasp the body of the cartridge when removing or installing. 3 Remove the used ink cartridge from the slot in the printer. C4704143 4 Repeat steps 2 and 3 for the remaining three ink cartridges. When you have finished removing all four ink cartridges, the printer front panel displays the message “Close left door to continue”.
Maintaining Your Printer Storing and Moving Your Printer Once the printer has verified that all printhead cleaners have been removed, it moves the printer mechanisms to the transport positions and displays the message “Switch power off”. Switching off and Disconnecting the Printer 1 Switch the power off from the main power switch at the back of the printer. 2 Disconnect any cables connected to the printer. The printer is now ready for transportation or storage.
Maintaining Your Printer Storing and Moving Your Printer 10-14
1 Troubleshooting 11 11 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 Solving Media-Handling Problems 11-28 Solving Ink System Problems 11-31 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 Solving Problems with Image Position or Content 11-46 Solving Front-Panel Problems 11-51 Solving Miscellaneous Problems 11-54 Getting Help 11-56 11-1
Troubleshooting A Note About Troubleshooting A Note About Troubleshooting Much of the troubleshooting information contained in this chapter is provided to complement the printer’s own internal image quality checking features.
Troubleshooting Where to Find Help in Solving Problems Where to Find Help in Solving Problems n n n n n n n To find the meaning of front-panel messages, see chapter 12, Front-Panel Messages. If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. Use this manual’s index or table of contents to find the section. For example, if you are having difficulty with page formatting, refer to chapter 5, Controlling the Page Format.
Troubleshooting Finding the Source of Your Problem Finding the Source of Your Problem 1 Look at the front-panel display for messages. See chapter 12, Front-Panel Messages for an explanation of front-panel messages. 2 Test the printer. n n n Switch the printer off at the power switch at the back of the printer. Make sure that the power cord is firmly inserted in the printer and plugged in to an outlet that you know works. Switch the printer on. Print an internal print.
Troubleshooting Solving Image-Quality Problems Solving Image-Quality Problems NOTE:To achieve the best performance from your printer, only use genuine HP accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and Photo-quality prints. For details of HP media, see page 3-4, Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer.
Troubleshooting Solving Image-Quality Problems NOTE:Before starting any corrective action: If the printer has not performed a printhead check or printhead alignment check recently, select the printhead alignment check from the front-panel menu (see page 9-5, Aligning Printheads) and then reprint the image. If the image quality is still bad, proceed with the following section. If the Color is Not as Expected There is no direct comparison between prints produced with the UV Pigmented inks and Imaging inks.
Troubleshooting Solving Image-Quality Problems Some General Information About the Image Quality Test One of the printer’s internal prints is the Image Quality Print test, accessed from the Utilities / Service tests / Image quality print menu. Whenever you suspect that your printing is not correct, it is advisable to perform this test to help diagnose the problem.
Troubleshooting Solving Image-Quality Problems How to Use the Image Quality Print 1 The Image Quality Print prints in A3 and B sizes so you must have media loaded (roll or sheet) that is this size or larger. Do not use 3M Changeable Opaque Imaging media or equivalent. 2 Use the same type of media that you were using when you found the image quality problem. 3 Study each of the test patterns in the order listed to determine the type of image quality problem.
Troubleshooting Solving Image-Quality Problems Note to Printer Strip in Image Quality print scan here as shown in printed sample 11-9
Troubleshooting Solving Image-Quality Problems Analyzing the Image Quality Test Results The following paragraphs describe how to use each pattern. Test Pattern 1: Printhead Warm-Up This print warms up the printheads, leaving them in a perfect operating condition. You can ignore this pattern and continue with Test Pattern 2. Test Pattern 2: Black, Cyan, Magenta, Yellow, Red, Blue, Green Test This test pattern checks for overall image print quality.
Troubleshooting Solving Image-Quality Problems What is Banding? Banding is when you see repetitive horizontal bands within your printed image (these may appear as light or dark bands). The test pattern is printed with four primary colors; black, cyan, magenta and yellow.
Troubleshooting Solving Image-Quality Problems Example A Problem 1 Banding in cyan, blue and green columns only, but more evident in cyan than in blue and green columns. This is an indication that the cyan printhead may require servicing or could be damaged. 2 Banding in magenta, red and blue columns only, but more evident in magenta than in red and blue columns. This is an indication that the magenta printhead may require servicing or could be damaged.
Troubleshooting Solving Image-Quality Problems Problem See: Corrective Action 3 Banding in yellow, red and green columns only, but more evident in yellow than in red and green columns. This is an indication that the yellow printhead may require servicing or could be damaged. _ Refer to 11-16, Nozzle Print Test for the yellow color. Verify this problem and see the recommended actions 4 Banding in black column only.
Troubleshooting Solving Image-Quality Problems Example B Problem 1 Banding in all color columns. See: Corrective Action Example B Refer to 11-20, Color Alignment Quality Test The causes are not related to misalignment but the troubleshooting actions are the same. NOTE:It is also possible that the banding was caused because you were using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media.
Troubleshooting Solving Image-Quality Problems Problems Due to Misalignment There are two types of misalignment; vertical and horizontal, refer to page 11-20, Color Alignment Quality Test for more information. Misalignment between two primary colors when creating a secondary color can cause two different effects: n n If there is horizontal misalignment of the colors this will create banding. If there is vertical misalignment of the colors, it will create gaps or overlaps between colors, see Example C .
Troubleshooting Solving Image-Quality Problems Problem See: Corrective Action 2 Different colors visible in the spaces between some or all of the columns (depending on the color of the printhead that is misaligned) This is an indication of vertical misalignment. Example C Refer to 11-20, Color Alignment Quality Test and verify this problem. See the recommended actions. NOTE:It is also possible that the banding was caused because you were using nonHP media.
Troubleshooting Solving Image-Quality Problems Nozzles not printing There are two ways to see this problem, it is easier to see the error from the first check. See example D. 1 In the top pattern, marked with numbers, if the diagonally stepped lines are broken in one or more steps it indicates that this specific nozzle(s) may be blocked and are not printing. White lines will also be visible in the area fill at both sides of the pattern. 2 Below the top pattern there is a set of horizontal straight lines.
Troubleshooting Solving Image-Quality Problems Nozzles misdirected If all the stepped lines are visible in the top pattern, then all the printhead nozzles are printing. However the nozzles could still be misdirected, possibly due to some dried ink around the nozzles, as shown in the following example: Dried Ink Theoretical Ink Direction Misdirected Ink Direction There are two ways to see this problem (see Example E), it is easier to see the misalignment from the second check.
Troubleshooting Solving Image-Quality Problems NOTE: Some of the printhead nozzle problems that you will see in this pattern do not mean you will not get perfect image quality results. The printer has internal corrections to hide many nozzle defects. Problem See: Corrective Action 1 Some printhead nozzles, in any one color, are not printing. Proceed with Corrective Action a.
Troubleshooting Solving Image-Quality Problems Test Pattern 4: Color Alignment Quality Test This test pattern is to check the color alignment, and produces six patterns each with two different primary colors. In each pattern you will see primary color circles. If there is misalignment between the primary colors the composite color will be present in one part of the circle and white will be visible at the opposite side of the circle.
Troubleshooting Solving Image-Quality Problems Test Pattern 5. Color Variation Pattern Test This test produces four boxes: black, blue, cyan and yellow. In each box there are three horizontal bands; the two outer bands are 100% shade, the inner band is shaded from 100% scaling to 75%. The purpose of this test is to determine at what percentage the middle shading becomes visible from the two outer bands.
Troubleshooting Solving Image-Quality Problems No Printing Defects Found in the Image Quality Print If all the test patterns from the Image Quality Print are correct and you still experience print quality problems, here are some of the more likely causes to check: n the print mode used in your printer is incorrect (this is defined by the printer’s front-panel menu selections) n n n non-HP driver the RIP (If you are using one) the software applications you are using.
Troubleshooting Solving Color Accuracy problems Solving Color Accuracy problems 3500CP Only These are two areas you should review when troubleshooting a color accuracy problem: Configuration Check that you are using the correct driver setting and CRD information for your software. Check which ink emulation mode has been selected in the front panel; see page 9-2, Selecting the Ink Emulation Mode Media Ensure the media loaded is genuine HP media and the correct media type selected on the front panel.
Troubleshooting Solving Color Accuracy problems Configuration The configurations of the printer, the driver, and/or the Software RIPs define how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy.
Troubleshooting Solving Color Accuracy problems NOTE To have accurate colors, the media settings must match the type of media you have loaded in the printer. If you are using non-HP media with HP drivers, the colors in your print may not be accurate.
Troubleshooting Solving Color Accuracy problems Where to Find Additional Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: n The Software Application Note for your application, in the specific package shipped with your printer. n Non-PostScript On-line documentation in the drivers shipped with your printer.
Troubleshooting Solving Color Accuracy problems There are Smears and/or Scratching on Your Printed Media. This can appear on paper based media if there is a lot of ink printed quickly, the media gets distorted and as the printheads move over the media, the printheads and the media come into contact with each other. n Press the Cancel key on the front panel otherwise the printheads could get damaged. n n n n Cancel the print job from your computer application. Use the Take Up Reel if possible.
Troubleshooting Solving Media-Handling Problems Solving Media-Handling Problems The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned Roll media n n Sheet media n n n n n n The roll may be loaded the wrong way. The media should load over the roll toward you. The media may be loaded at an angle. The right-hand edge must be parallel to the perforated line on the printer. The media may be loaded at the wrong side of the entry slot.
Troubleshooting Solving Media-Handling Problems n n between prints or nesting sets. If you need to cut the media before the ink-drying time has passed or before the next print begins printing, press Form Feed and Cut key on the front panel. However if the Take Up Reel is on you will need to perform the unloading procedure described on page 3-27, Unloading Media from the Take Up Reel. Check the ink-drying time and change if necessary (Device setup / Drying time).
Troubleshooting Solving Media-Handling Problems The Cutter is Jammed n n n Switch the printer off. Open the window. With you finger and thumb carefully pinch together the cutter assembly plates (1) and move it to the left (2). 1 2 C472378 n If the paper needs to be removed from the printer because it is damaged, perform part of the procedure described on page 3-31, Removing a Roll from the Printer.
Troubleshooting Solving Ink System Problems Solving Ink System Problems Important An “ink system” refers to one color. It is made up of the ink cartridge, the printhead and the printhead cleaner. All three components of an ink system must be used together. The three components are designed to be used together, and information about their use is recorded within the ink system. Failure to use them together could result in poor image quality or a failure of a component at a critical point in printing.
Troubleshooting Solving Ink System Problems Summary of Ink System Defect Messages Check ink system / Ignore This message follows one that has notified you of an error. You can either check the ink system (and possibly replace the failed components) now, or ignore the error and continue printing. In the latter case, the quality of printing may be impaired; you may correct the error at a later time. n See Checking Ink Systems 11-38. Head cleaner full One or more of the printhead cleaners are full of ink.
Troubleshooting Solving Ink System Problems Out of ink One or more of the four ink systems are out of ink. If the last print showed image print quality degradation, replace the ink systems affected. n See 11-38, Checking Ink Systems. n Printhead alignment cancelled Check the ink levels (see 4-9, Monitoring the Ink Level). If there is still a large amount of ink remaining in the ink cartridges, see the message “Printhead failure”.
Troubleshooting Solving Ink System Problems If the Replace Ink System Key does not Work 1 Make sure the window is closed before you press the Replace Ink System key. 2 Try pressing Enter to clear the previous message. 3 The printer may be busy; wait until it has completed the current process. Press the Cancel key if you want to interrupt the current process. If Brand New Printheads have Problems 1 Your printer may not detect the ink system that you have installed.
Troubleshooting Solving Ink System Problems Printhead Alignment Errors Printhead alignment error n n o n ---> The printer automatically runs the printhead alignment procedure every time you load, replace or even reseat a printhead, whether it is a new printhead or not. Do not remove the printheads unnecessarily. The routine C4704034 is also run when media is loaded that is of a different media type from that previously loaded, or after powering on the printer with no media loaded.
Troubleshooting Solving Ink System Problems 2 Load media of a suitable type for calibrating. Make sure you do not change the Media Type selection. 3 Perform the alignment procedure again (with Image Quality / Printhead Service / Align Now). 4 Unload the media you used for alignment. 5 Reload the media that you want to use for printing, without changing the Media Type setting, as that would cause another alignment attempt on the unsuitable media.
Troubleshooting Solving Ink System Problems Printhead Checks Your printer makes a printhead check at the frequency set in the Image Quality / Printhead Service / Printheads Check / Frequency front-panel menu. This check is also made when you power the printer on, when you explicitly request a check through Image Quality / Printhead Service / Printheads Check / Now, or when a pen is installed or reseated.
Troubleshooting Solving Ink System Problems Checking Ink Systems Check ink system -> Ignore -------------> If you see the message “Check ink system / Ignore” you can either proceed with the steps detailed in this section (press the ↑ key) or you can choose to continue printing (press the ↓ key). C4704034 If you select “Check ink system” (↑), you will only be asked to check those components for which the printer has detected an error.
Troubleshooting Solving Ink System Problems CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage the printhead. Handle the ink systems with care. (See the diagram on page 11-42.) n Make sure that the protective blue tape and green cardboard have been removed from the printhead. n Next, look at the electrical contacts on the side of the printhead and on the carriage. If they are dirty, they should be cleaned (see page 11-42, Cleaning Electrical Contacts).
Troubleshooting Solving Ink System Problems Checking the Ink Cartridges If prompted, open the left door to access the ink cartridges. The message “Check ink cartridge / Abort” is displayed. The flashing squares indicate which printheads require checking. If you are unable to fix C4704034 the errors now, press ↓ to cancel (abort) the procedure. n Check if any of the valves are loose in their holders. If so, this was probably the cause of the problem.
Troubleshooting Solving Ink System Problems If You Have Problems Reseating a Printhead Replace printhead nnon C4704034 When printheads are installed, in extreme circumstances it is possible that the printer will not recognize them. This will be visible on the front panel with the message “Replace printhead” or “Check printhead / Abort” where one or more of the squares are flashing.
Troubleshooting Solving Ink System Problems Cleaning Electrical Contacts The printer prints by firing tiny drops of ink onto the media. This is controlled by electrical signals that are sent from the printhead carriage to the printhead through electrical contacts. During normal printing operations, it is possible for ink to get spilt onto these electrical contacts. Ink can also be spilt onto them when printheads are loaded into the carriage.
Troubleshooting Solving Ink System Problems CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side in the diagram above). This can damage the printhead. Handle the ink systems with care. 3 Using damp cotton swabs, clean the electrical contact pads (the copper strip), especially where it bends down towards the nozzle plate. Wipe the contact pads very gently towards the cap end of the printhead, away from the nozzle plate.
Troubleshooting Clearing a Media Jam Clearing a Media Jam 1 If the front panel displays: Switch power off Check paper path C4704034 2 or: Switch power off Check printhead path C4704034 switch the printer OFF at the power switch at the back of the printer, open the window, and lower the media lever. 3 Carefully move the printhead carriage out of the way - if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the media is jammed.
Troubleshooting Solving Communication Problems Solving Communication Problems If there is a Problem Communicating between Your Computer and the Printer Some symptoms of a communication problem are: n n n n n The front-panel Receiving light does not come on. The front-panel display does not show STATUS / Receiving. Your computer displays an error message when you are trying to print. Your computer or printer “hangs” (stays idle) while communication is taking place.
Troubleshooting Solving Problems with Image Position or Content Solving Problems with Image Position or Content If you don’t find the solution to the problem here, other sources of help are: n The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
Troubleshooting Solving Problems with Image Position or Content If the Image is Clipped n n n n n n n This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. For general advice on printing areas and page size, see chapter 5. Check the actual printing area for the media size you have loaded. printing area = media size minus margins. For media size and margins, see page 13-8.
Troubleshooting Solving Problems with Image Position or Content If the Entire Image is in One Quadrant of the Correct Printing Area n n Is the page size configured in the software too small? Are you sure that your software doesn’t believe the image to be in one quadrant of the page? Otherwise, this indicates an incompatibility between the software and the printer: n Is your software configured for this printer? For general advice, see Set Up Your Software in the Setup Guide.
Troubleshooting Solving Problems with Image Position or Content n n n another cable to see if the problem is corrected. If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP parallel interface cable. If the front-panel graphics language setting is Automatic (the default), try the other settings: (PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the file again.
Troubleshooting Solving Problems with Image Position or Content If the Printer has Printed a Different Print than the One You were Expecting One possibility is that you have accidentally initiated one of the printer’s internal prints: n n n n The printhead Alignment Print. (A small pattern of colored squares without text.) This is printed automatically every time you replace, or even reseat a printhead. The Current Configuration Print.
Troubleshooting Solving Front-Panel Problems Solving Front-Panel Problems If the Replace Ink System Key Does Not Work n n n Make sure the window is closed before you press Replace Ink System. The printer may be busy. Wait until it has completed the current process. Press Enter to clear the previous message. If None of the Front-Panel Keys Work n n The printer may have been idle for some time and reverted to standby mode.
Troubleshooting Solving Front-Panel Problems If a “System Error” Message Is Displayed Press Enter. If the message does not clear: 1 Turn the printer off, then on again to try to clear the error message. 2 If the message is still displayed, record the whole alphanumeric code. Report the code to the service technician; knowing the code number will help the technician resolve the problem. If an “Out Of Memory/Data Was Lost” Message Is Displayed n The current file is too large for the printer’s memory.
Troubleshooting Take Up Reel problems Take Up Reel problems Take Up Reel Does Not function n n n n n n n You may have a power problem. Check the power cable is connected and that there is power available at the socket. Check the ON/OFF switch is in the ON position at the back of the Take Up Reel. Check the Spindle Lever, it should be closed. Check the sensor cable from the right hand assembly is connected correctly. Check the sensor operates correctly by placing a sheet of paper over the sensor.
Troubleshooting Solving Miscellaneous Problems Solving Miscellaneous Problems If the Printer does not Print n n n n n n You may have a power problem. If there is no activity at all from the printer, and no lights on the front panel, check that the power cable is connected correctly and that there is power available at the socket. If you are using a Macintosh and the print job does not print, ensure the printer language is set to Postscript or Automatic. See page 8-8, Changing the Graphics Language.
Troubleshooting Solving Miscellaneous Problems If the Printer Waits Too Long to Print a Nest n Change the Nest wait setting. See page 7-15. If the Bail (Black Metal Bar) does not Lower All the Way n n If the bail (the black metal bar just inside the printer’s window) will not lower all the way, check for obstructions underneath it. Make sure the cutting carriage is pushed all the way to the left. The Media coming from the Printer is Fed Back into the Printer causing a Media Jam.
Troubleshooting Getting Help Getting Help Hewlett-Packard has support services available to help you in case you have a problem with your printer. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this printer. What to Do Before You Call 1 Review the troubleshooting suggestions in this chapter: n In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
Troubleshooting Getting Help n If possible print out the following reports. See page 2-12, Printing Other Internal Prints and fax them to the support center helping you: – Usage report – Postscript config. – Service print.
Troubleshooting Getting Help 11-58
1 Front-Panel Messages 12 12 Message Explanations and Actions 12-2 12-1
Front-Panel Messages Message Explanations and Actions Message Explanations and Actions This is a list of the messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order. Message Explanation and Action Accessing head cleaners The printer is moving the platform that contains the printhead cleaners to a place where you can access them. Wait for a few seconds until this operation has finished.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Check ■■*■ Close right door The printer has detected an error in the printhead cleaners indicated by the stars. Check ink cartridges ■■❏■ Abort → The printer has detected an error in the cartridges indicated by the empty squares. Check ink system→ Ignore→ Reseat (do not replace) the indicated cleaners. When you have done so, close the right door of the printer. See 11-39, Checking the Printhead Cleaners.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Edge not found Reload media The printer could not find edge of media during loading procedure. Error processing job Flushing rest of job→ An error was encountered while the print was being processed. The print has been lost. Check the leading edge of the media for unevenness or tears; cut a straight edge, if necessary, and reload.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Image quality not assured→ This message appears after the printer finds an error in the ink system. One or more of the ink systems have passed their specified life, one or more of the printhead cleaners are full of ink, or one or more of the printheads has failed an electrical test, or an alignment or nozzle check. Press ↓ to continue. You may continue printing, but you may not get your usual image print quality.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Ink cartridge valve out ■■❏■→ The printer has detected that one or more of the ink cartridge valves (as indicated by flashing squares) has popped out during refilling. Press ↓ to check the failing ink cartridge. You should reseat the valves immediately; see 11-40, Checking the Ink Cartridges.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Install complete Ink system replacement has been completed successfully. Resume normal operations. Lift lever after aligning You have lowered the media lever to align the media with the entry platen. Lift lever to continue The media lever was lowered while the processor was busy.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Media too small You may have sent a print file that is too large for the media loaded; the print may be clipped. Press Cancel if the media is unsuitable, and reload with appropriate media. Media too small for calibration→ The media you loaded for printhead alignment or a printhead check is too small. The procedure has been cancelled.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Mixed ink system ❏■■■→ At power-on or after the ink systems have been serviced, the printer has detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are all of the same type. The flashing squares indicate which ink systems need checking.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Press Load Button to continue You are loading media into the printer and the Media Button has been activated by your actions. Press the Media Button and the media will be fed into the printer. Printhead alignment cancelled→ The printhead alignment procedure has failed, or the printer has detected a fault that stops the procedure from completing.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Printhead check error ■■❏■→ or Printhead check error → The message “Printhead check error” may be displayed if: ■ You are using colored media. Either disable checking or use media that is clean, white, and opaque. See the remarks on 11-35, Media Problems. ■ There are dirty nozzles on the printhead. Replace your ink system (see page 11-38, Checking Ink Systems). Do not attempt to clean the nozzles.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Printhead failure ■■❏■→ The printheads indicated by flashing squares have failed, either during printhead initialization or during printing. The printer may have detected an unusual electrical or thermal signal from the printhead that may require attention. The most likely causes of this message are: ■ The ink cartridge is empty.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Reload sheet Sheet media was loaded skewed and the printer ejected it. Reload the sheet. Remove all ink cartridge(s) You have selected the option Utilities / Transport mode of the front-panel menu, and opened the left door when instructed. The printer is instructing you to remove all the ink cartridges.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Replace mixed printhead(s) ■■●■ One of the printheads inserted into the printer is of a different ink system to the others. Remove the incorrect printhead and replace with a printhead which is of the same type of ink system as the others. Replace printhead(s) ■■❏■ You are in the ink system replacement process, and lifted the window when instructed.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action Set transport→ Yes Mode→ No You have selected transport mode in the front-panel menu. The printer is waiting for you to accept or reject the transport mode. Accepting transport mode starts the process of removing all ink systems. Press ↑ to accept or press ↓ to reject. Sheet load→ Roll load→ Press ↑ to load sheet media. Press ↓ to load roll media. Sheet misaligned Reload sheet Sheet media is skewed.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action System error An internal error has occurred and a system error number is displayed. XXXXXX System error XXXXXX XXXXXXXX Press Enter; this may clear the error and allow you to continue. If you cannot continue, turn off the printer, and then turn it on again. If you still see the system error message, record the system error number and call HP to have the printer serviced.
Front-Panel Messages Message Explanations and Actions STATUS Messages Message Explanation and Action STATUS You have pressed the Replace Ink System key or there is an error in the head cleaners and you have pressed ↑ or ↓. The carriage is moving so that you can access the printhead cleaners. Accessing head cleaners Wait until the carriage is in position. STATUS Accessing printheads You have pressed the Replace Ink System key or there is an error in the printheads and you have pressed ↑ or ↓.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action STATUS Checking printheads The printer is printing a pattern to test the printheads. STATUS Creating pattern The printer is performing an accuracy calibration. STATUS Head cleaner(s) full One or more of the printhead cleaners are full of ink. The printer will continue printing but image print quality may be affected, and ink may leak inside the printer and damage it. Wait until the check is complete.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action STATUS Measuring pattern The printer is measuring the accuracy calibration print that you just loaded. STATUS Out of media The printer has received a file, is ready to print, but has no media loaded. STATUS Pause pending You have pressed the Pause key but the printer was busy performing a previous action. The printer will pause when it has completed its current action. Wait for the calibration to complete.
Front-Panel Messages Message Explanations and Actions Message Explanation and Action STATUS Refilling XmXX s The printer is filling the printheads. STATUS Returning printheads The ink system replacement process has been cancelled, and the printhead carriage is returning to its station at the right of the printer. Wait for the process to complete. Wait until the carriage is in position. STATUS Roll feed edge trim The printer is trimming the edge of roll media.
Reference 13 13 Printer Specifications 13-2 Interface Specifications 13-10 Interface Cables 13-11 Regulatory Notices 13-12 Declaration of Conformity 13-16 Ordering Accessories 13-18 13-1
Reference Printer Specifications Printer Specifications Functional Specifications Ink systems Media sizes Roll HP DesignJet CP Ink System: (Supplied with printer) HP DesignJet CP Ink System UV: (Can be ordered separately) Four: yellow, cyan, magenta and black. 600 dpi, 240 nozzle, 7.5kHz. Each color cartridge contains 410 ml of usable ink. Four: yellow, cyan, magenta and black. 600 dpi, 240 nozzle, 4kHz. Each color cartridge contains 410 ml of usable ink.
Reference Printer Specifications Functional Specifications Margins Normal Smaller (roll media only) Extended (roll media only)(default) Leading edge: Using CP ink systems (Imaging) Trailing edge: Sides: 19 mm (0.75 in) 17 mm (0.67 in) 15 mm (0.59 in) 10 mm (0.39 in) 10 mm (0.39 in) 15 mm (0.59 in) 29 mm (1.14 in) 27 mm (1.06 in) 15 mm (0.59 in) Leading edge: Using CP ink systems (UV) with Trailing edge: Sides: HP or 3M media 46 mm (1.81 in) 17 mm (0.67 in) 15 mm (0.59 in) 10 mm (0.
Reference Printer Specifications Physical Specifications Weight Length Depth Height Packed Unit (with 197 kg (433 lbs) Take Up Reel and legs assembly) 2265 mm (69.7 in) 670 mm (2ft.2”) 1190 mm (3ft.10”in) Printer assembled and ready to print 2008 mm (6ft. 6”) 672 mm (2ft. 2”) 1220 mm (4ft) 100 kg (220 lbs) Memory Specifications Memory (3500CP only) 36 MB RAM (standard) 4.
Reference Printer Specifications Printer Power Specifications Source 100-240V ac ±10%. Autoranging. Frequency 50-60 Hz Current 2 amp maximum Consumption 120 watts maximum Energy Star rating (USA) Maximum power in idle state: 45 watts. Take Up Reel Power Specifications Source 100-240V ac ±10%. Autoranging. Frequency 50-60 Hz Current 0.2 amp maximum Consumption 15 watts maximum Ecological Specifications Energy efficiency Standby mode: 30 watts. Compliant with Energy Star Program EPA (US).
Reference Printer Specifications Environmental Specifications Environmental Operating Range Storage ranges Optimal print quality: 15°C to 30°C (59° F to 86° F) Standard: 15°C to 35°C (59° F to 95° F)(except glossy media: 15°C to 30°C (59° F to 86° F) Operating Relative Humidity: 20% to 80% Noncondensing 95% humidity -40°C to 70°C (-40° F to 158° F) Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage Container: Temperature: +15°C to +35°C (+59° F to +95° F) @ 20% - 80
Reference Printer Specifications Printer Safety Specifications Information Technology Equipment (ITE), Movable, Class I, Plugable Type A, Installation Category II, Pollution Degree 2. For indoor controlled office environments use. Canada Canadian Standards Association “Certified” ITE, CSA C22.2 No.950 European Union 73/23/EEC Low Voltage Directive compliant.
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Media Size (and Orientation of Media) Printing Area (Width x Height) by Orientation of Image inches landscape millimeters portrait landscape portrait ANSI media A A B B C C D D E (portrait) (landscape) (portrait) (landscape) (portrait) (landscape) (portrait) (landscape) (portrait) 9.5 x 7.2 9.8 x 7.0 15.5 x 9.8 15.7 x 9.5 20.5 x 15.7 20.8 x 15.5 32.5 x 20.7 32.8 x 20.5 42.6 x 32.8 7.2 x 9.5 7.0 x 9.8 9.8 x 15.5 9.5 x 15.
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Actual Media widths Extra Wide 42/50/54 in 50/54 in 54 in 50/54 in 54 in Page Size 1m (39.37in) x 1.4m (55.6 in) 44 x 62in (1.12m x 1.57m) 54 x 76in (1.37m x 1.93) 1.2m x 1.7m (47.2in x 66.9) 52 x 73in (1.32m x 1.85) Printing Area inches millimeters 38.7x 55 43.4 x 61.4 53.4 x 75.4 47.4 x 66.4 51.4 x 72.
Reference Interface Specifications Interface Specifications Below are the parallel interface specifications. For specifications of the HP JetDirect Print Server (Network Interface), see the JetDirect Print Server documentation supplied with this printer. For specifications of the Optional HP JetDirect Print Server (Network Interface), see the JetDirect Print Server documentation supplied with the Print Server Interface or consult your dealer.
Reference Interface Cables Interface Cables The following cables are recommended for optimum performance and electromagnetic compatibility: Cables for Macintosh Computers Interface type (Computer) HP part number Cable length Connector type at computer end of cable Serial (RS 422) Interface (Apple Macintosh Plus, SE, II Series, Classic, LC family, Quadra family, PowerBook, PowerMac) 92215S 1.5 m (4.9 ft.
Reference Regulatory Notices Regulatory Notices To Obtain a Material Safety Data Sheet (MSDS) You can obtain current Material Safety Data Sheets for the ink systems used in the printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan], C1808A [magenta] and C1809A [yellow]) (HP part numbers for UV Pigmented inks: C1892A [black], C1893A [cyan], C1894A [magenta] and C1895A [yellow]) by mailing a request to this address: Hewlett-Packard Customer Information Center, 19310 Pruneridge Avenue, Dept.
Reference Regulatory Notices CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment. NOTE:Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Reference Regulatory Notices When connected to LAN cables using print server accessories… This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment.
Reference Regulatory Notices VCCI Class A and class B (Japan) Korean EMI statement Taiwanese EMI statement Telecommunications General Approval (UK) Telecommunications Statement Address Hewlett-Packard Company Manager of Corporate Product regulations 3000 Hanover Street Palo Alto, CA 94304 415/857-1501 The HP DesignJet 3500CP and 3000CP printers, models C4723A and C4724A, are approved under Approval Number NS/G/1234/5/100003 for indirect connection to public telecommunication systems within the Unite
Reference Declaration of Conformity Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: declares that the product Product Name: Model Number (s): Product Accessory: Hewlett-Packard Española S.A.
Reference Declaration of Conformity Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: declares that the product Product Name: Model Number (s): Product Accessory: Hewlett-Packard Española S.A.
Reference Ordering Accessories Ordering Accessories Item HP Part Number Cables See Page 13-11 Documentation 13-18 3500CP User’s Guide and Quick Reference Guide Chinese English French German Japanese Italian Korean Portuguese Spanish Taiwanese C4724-60020 C4724-60011 C4724-60015 C4724-60014 C4724-60018 C4724-60017 C4724-60012 C4724-60019 C4724-60016 C4724-90053 3000CP User’s Guide and Quick Reference Guide Chinese English French German Japanese Italian Korean Portuguese Spanish Taiwanese C4723-60
Reference Ordering Accessories a.This item is updated regularly. For details of the latest version available, please contact the web page http://www.hp.com/designJet/index/htm. Look for large format printing. b.This document is available in most European languages. c.See page 13-21, HP-GL/2 and HP RTL Programming Information.
Reference Ordering Accessories Item HP Part Number Driversa Latest versions of the following were shipped with this printer: HP DesignJet PostScript Driver for Power Macintosh and Macintosha HP DesignJet PostScript Driver for Microsoft Windowsa HP-GL/2 Windows Driver HP DesignJet HPGL/2/RTL autocad drivers.
Reference Ordering Accessories HP-GL/2 and HP RTL Programming Information The HP-GL/2 and HP RTL Reference Guide provides complete explanations and examples of the HP-GL/2 and HP RTL graphic and interfacing instructions. If you are writing an HP-GL/2 or RTL driver for your printer, you will find this guide an invaluable source of general instruction information. It is published by AddisonWesley Publishing Company and you can order it through most book stores (ISBN 0-201-31014-7).
Reference Ordering Accessories 13-22
Glossary Glossary 14 ac device Alternating current. An external item connected to the computer: printer, plotter, tape drive, etc. Your HP DesignJet is a device. ANSI size An American standard media size; e.g. D, E dpi application Dots per inch, a measure of print resolution. The software you use to create your drawings. font. The black metal bar inside the printer, which holds the media in place. driver The software that controls the communication between a computer and a device.
Glossary HP-GL/2 One of Hewlett-Packard’s standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. media button The button located above the roll cover. Used to load and unload media. The transmission of data between a computer and a device. media weight The media weight is designed to give the media path a loop shape just before it is wound onto the Take Up Core.
Glossary printing area Page size minus margins. PostScript A standard page-markup language, commonly used by graphics and desktop publishing software applications. ROM SIMM A physical module containing read-only data, that can be installed in the back of the printer to provide upgrades. semi-gloss photo A semi glossy, opaque photographic paper. queueing spindle Placing each print received by the device into memory for processing with other prints. The rod which holds the roll of media.
Glossary G-4
Index Index 15 A margins 5-14 changing ink systems 4-29 accessories and supplies changing print mode 9-11 how to order 13-21 cleaning the printer 10-2 Accuracy 5-8 cleaning the print heads 11-42 accuracy calibration 8-6 clear polyester film 3-8 acoustic specifications 13-6 clipped images 5-7 action keys 2-4 with rotation 5-18 additional information, clipped print 11-47 configuration 11-26 coated paper 3-8 adjusting page size 5-4 color 11-6 non-PostScript files 5-6 color accuracy PostScript files 5-5 tro
Index storing used 4-23 HP-GL/2 configuration print 8-3 ink system features 1-3 HP-GL/2 palette 2-13 HP-GL/2 programming information ink system problems 11-43 Ink system storage container 13-20 13-21 ink systems, mixing 4-12 I ink, handling 4-24 I/O time-out setting inked area 5-3 changing 8-10 interface cables 13-11 image content 11-46 interface specifications 13-10 image position 11-46 internal palettes 6-3 image quality internal print controlling 9-1, 12-1 HP-GL/2 configuration 8-3 problems 11-5 PostScri
Index matte paper 3-8 matte prints 11-5 Media Laminating 3-5 Roll media alignment 3-15 Unloading 3-43 media 9-9 caring for 3-12 compensating for badly cut 3-44 incorrectly positioned 11-28 loading a new roll 3-33 misaligned 11-28 supported types 3-4 unused 3-12 media handling problems 11-28 media jam 11-44 media problems 11-24 handling 11-28 loading 11-28 roll 11-28 sheet 11-28 media test 9-8 Media Test Print 9-8 media test print 9-9 media types 3M Clear Imaging Media 3-8 coated paper 3-8 combinations with
Index print clipped 11-47 print margins using opaque vinyl 514 print mode keys 2-4 print problems diagnosis 11-7 print quality changing 6-16 combinations with media types 3-10 settings 6-14 print size 11-52 printer cleaning 10-2 front view 1-9 maintaining 10-1 rear view 1-9 storing and moving 10-7 printer features 1-2 printer specifications 13-2 printer speed 11-54 printer usage normal 10-6 printhead cleaner 4-24 printhead cleaners 4-3 removing and replacing 4-16 printheads 4-3, 11-7 aligning 9-5 checking 9
Index Loading 3-20 Panel 3-24 Unloading 3-27 test media 9-9 test media selection 9-8 test print custom media test print 9-9 test the printer 11-4 testing media 9-8 transport mode selecting 10-7 troubleshooting color accuracy 11-21 color alignment 11-20 color misalignment 11-15 color variation 11-21 communication problems 11-45 graining 11-5 ink system problems 11-31 loading media 11-28 matte color 11-5 media problems 11-28 rotation 11-48 unexpected color 11-6 U HP DesignJet CP Ink System UV 4-2 V vertic
Index I-6
Please Give Us Your Feedback on the Quality of This Documentation If mailing to the address in the USA (see over), fill out this sheet. Name: If mailing to the address in Spain, fill out the other sheet. Job Title: Organization: Alternatively, you can fax this form to: Address: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 3 582 2848, Phone: Attn: Learning Products Dept.
Any comments? Fold here and then staple or tape the ends together NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CA POSTAGE WILL BE PAID BY ADDRESSEE HP DesignJet Marketing Center Hewlett-Packard Company Building #7 16399 West Bernado Drive San Diego, CA 92127 U.S.A.
Please Give Us Your Feedback on the Quality of This Documentation If mailing to the address in Spain (see over), fill out this sheet. Name: If mailing to the address in the USA, fill out the other sheet. Job Title: Organization: Alternatively, you can fax this Address: form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 3 582 1400, Phone: Attn: Learning Products Dept.
Any comments? Fold here and then staple or tape the ends together Hewlett-Packard Company Barcelona Division Attn: Learning Products Dept. Avda.
1 3M™ MCS™ Warranty for Graphics Produced on HP DesignJet CP Printers Graphics made with 3M™ Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printers and according to manufacturers recommendations, are warranted for 12 months outdoors and 5 years indoors.
Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software: 90 Days Ink Delivery System: 90 Days Printer and Related HP Hardware:1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.
Obtaining Service During Warranty Period If your hardware should fail during the warranty period, read the “Troubleshooting” section in this guide, then contact your local Hewlett-Packard Sales and Support Office or an Authorized HP Personal Computer Dealer Repair Center and arrange for onsite repair of the product. Retain proof of purchase in order to obtain warranty service.
Manual Part Number:C4724-90051 English Printed in Europe This manual has been printed on chlorine-free paper
