User Guide

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Company confidential. Genie User’s Guide, Edition 2, First Draft. Freeze Status: open

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Locating the source of your problem

1 Check the status of the front-panel lights. For an explanation, see Chapter 8.

2 Test the printer, as follows:

a Switch the printer off.

b Ensure that the power cord is firmly inserted in the printer and plugged in to an

outlet that you know works.

c Switch the printer on.

d Print a demonstration print (see page 1–26). If the printer prints this correctly,

the problem is probably not with the printer.

3 Test your computer hardware and interface, as follows:

a Ensure that you are using the correct interface cable between the computer and

the printer and that it is firmly connected to the correct ports (see pages 1–17

and 10–11).

b Serial interface users only. Check that the serial interface settings on the

Setup Sheet match the requirements of your computer hardware and application

software (see page 1–19).

Localization Note.

TROUBLE–

SHOOTING

Troubleshooting

Locating the source of your problem