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GwenRG.book Page ii Thursday, January 31, 2002 5:20 PM © Copyright Hewlett-Packard Company 2002 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Portions Copyright © 1989-2001 Palomar Software Inc. The HP Digital Copier Series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.
GwenRG.book Page iii Thursday, January 31, 2002 5:20 PM contents 1 review the front panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 menu functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GwenRG.book Page iv Thursday, January 31, 2002 5:20 PM hp digital copier series set the number of copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . change settings for all copy tasks . . . . . . . . . . . . . . . . . . . . . . . perform special copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . copy a photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . fit a copy to the page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GwenRG.book Page v Thursday, January 31, 2002 5:20 PM hp digital copier series clean the ink cartridge contacts. . . . . . . . . . . . . . . . . . . . . . . . . . clean the printhead contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . replacement alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . perform color calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . override the ink level gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GwenRG.book Page vi Thursday, January 31, 2002 5:20 PM hp digital copier series ink carriage is stalled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 other copier problems and errors. . . . . . . . . . . . . . . . . . . . . . . . . . . 69 ink is not drying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 cover or door will not close . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 copier is in factory mode . . . . . . . . . . . . . . . . . . . . . .
GwenRG.book Page 1 Thursday, January 31, 2002 5:20 PM review the front panel 1 The front panel of your new HP Digital Copier has several buttons and indicators that allow you to change settings and perform a wide range of copy functions. front panel features The front panel is divided into the following main regions: • Keypad • Shared buttons and front panel display • Copy area • On button The following page shows a close-up of the front panel with the parts labeled.
GwenRG.book Page 2 Thursday, January 31, 2002 5:20 PM hp digital copier series 2 5 1 4 3 6 7 9 8 10 11 12 13 feature 2 14 15 16 17 18 19 20 purpose 1 Keypad: use to enter numbers such as the quantity of copies or percentages when reducing or enlarging. 2 Front Panel Display: use to view the active function and access the menu system. 3 Menu: use to access the menu system. Available menus depend upon which model of the HP Digital Copier you have.
GwenRG.book Page 3 Thursday, January 31, 2002 5:20 PM hp digital copier series feature purpose 9 Special Features: use to access options that let you reduce or enlarge to a specified copy image size on paper loaded in the selected tray. The options are Normal, Fit to Page, Which Size?, Poster, 2 on 1, MarginShift and Mirror. 10 Fit to Page: use to turn the Fit to Page feature on and off. 11 On: use to turn your HP Digital Copier on and off.
GwenRG.book Page 4 Thursday, January 31, 2002 5:20 PM hp digital copier series You can also access Menu functions by pressing the number that corresponds to a menu option. For example, to set the language and country/region, press Menu, then press 3 and 7. This automatically selects the Status and Maintenance menu (3), then the Set Country and Language option (7). menu options The following Menu functions are available.
GwenRG.book Page 5 Thursday, January 31, 2002 5:20 PM get help 2 help description Setup Poster The Setup Poster provides instructions for setting up and configuring your HP Digital Copier. Reference Guide This printed Reference Guide contains everything you need to know about using your HP Digital Copier. The Reference Guide includes troubleshooting assistance, instructions for ordering supplies and accessories, technical specifications, and information regarding support and warranty.
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GwenRG.book Page 7 Thursday, January 31, 2002 5:20 PM load originals and paper 3 load originals You can copy many types of originals onto different paper types, weights, and sizes, including transparency film. It is important, however, that you choose the right paper and make sure that it is loaded correctly and not damaged.
GwenRG.book Page 8 Thursday, January 31, 2002 5:20 PM hp digital copier series top edge of original load originals in the automatic document feeder If your HP Digital Copier is equipped with an ADF, you can load up to 50 originals, printed side up, of the following paper types: • Plain Paper • 16 to 24lb. long grain only Specialty Paper – – HP Premium Inkjet Paper HP Bright White Inkjet Paper Caution! Make sure you do not leave an original on the glass when you use the ADF. This causes a paper jam.
GwenRG.book Page 9 Thursday, January 31, 2002 5:20 PM hp digital copier series avoid paper jams To avoid paper jams, be sure to not overload the input trays. Make sure your paper edges are not bent or crumpled in any way. Additionally, it is a good idea to remove papers from the output tray frequently. The output tray capacity is affected by the type of paper and the amount of ink you are using. For more information about output tray capacity, see on page 84.
GwenRG.book Page 10 Thursday, January 31, 2002 5:20 PM hp digital copier series 10 5 Tap the stack on a flat surface to align the edges of the paper, and then check the paper for the following: – Make sure it is free of rips, dust, wrinkles, and curled or bent edges. – Make sure all the paper in the stack is the same size and type, unless you are working with photo paper. 6 Insert paper into the main tray print-side down until it stops. If you are using letterhead, insert the top of the page first.
GwenRG.book Page 11 Thursday, January 31, 2002 5:20 PM hp digital copier series load the optional 250-sheet plain paper tray ` See load paper in the optional 250-sheet plain paper tray on page 33 for more information. recommended paper types Following is a list of HP papers you can use for copying: load paper and originals • HP Bright White Inkjet Paper delivers high-contrast colors and sharp text.
GwenRG.book Page 12 Thursday, January 31, 2002 5:20 PM hp digital copier series papers to avoid We do not recommend the following papers: • Any size paper other than letter, A4, or legal • Banner paper • 4 x 6 Photo Paper • Paper heavier than 24 lb. (135 gsm) or lighter than 16 lb.
GwenRG.book Page 13 Thursday, January 31, 2002 5:20 PM hp digital copier series choose the paper tray and set the paper type If you have installed the optional 250-sheet plain paper tray, it becomes the default paper tray used for copying. To use a type of paper other than plain paper, such as transparency film, load that paper in the main tray. Adjust the settings for paper type to ensure the best quality and specify which paper tray to use.
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GwenRG.book Page 15 Thursday, January 31, 2002 5:20 PM use copier features 4 Your HP Digital Copier lets you do the following: • Produce high-quality color and black-and-white copies using a variety of paper types and sizes, including iron-on transfers. • Reduce or enlarge the size of the copies you make from 25% to 400% of the copy’s original size. (Percentages may vary between models.
GwenRG.book Page 16 Thursday, January 31, 2002 5:20 PM hp digital copier series make a copy 1 Load your original on the glass or into the ADF, if available. If you are placing your original on the glass, open the lid of your HP Digital Copier and place the document face down in the bottom-right corner of the glass with the sides of the picture touching the right and bottom edges. 2 Press Start Copy - Black or Start Copy - Color.
GwenRG.book Page 17 Thursday, January 31, 2002 5:20 PM hp digital copier series make copies lighter or darker change color intensity copy using photo mode use copier features 1 Press Reduce/Enlarge to choose one of the following: – Custom 100%— lets you enter the percentage to reduce or enlarge your copy. – Full Page 91% — lets you reduce an original to 91% of its original size, which prevents cropping that may occur if you make a fullsize (100%) copy.
GwenRG.book Page 18 Thursday, January 31, 2002 5:20 PM hp digital copier series enhance text sharpness and photo colors set the number of copies change settings for all copy tasks 18 Use Text enhancements to sharpen edges of black text. Text enhancement is the default option. You can turn off Text enhancement by selecting Photo or None if the following occur: • Stray dots of color surround some text on your copies. • Large, black typefaces look splotchy (not smooth).
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GwenRG.book Page 20 Thursday, January 31, 2002 5:20 PM hp digital copier series Fit to Page Original to do this through the special features menu 1 Load the original on the glass. 2 Load the appropriate paper. 3 Press Special Features until Fit to Page appears. 4 Press Enter. 5 Press Start Copy - Black or Start Copy - Color. to do this with the fit to page button 1 Load the original on the glass. 2 Load the appropriate paper. 3 Press Fit to Page. 4 Press 5 Press Enter.
GwenRG.book Page 21 Thursday, January 31, 2002 5:20 PM hp digital copier series Original Copy 1 Load the original on the glass. 2 Load the appropriate paper in the main tray. 3 Press Special Features until Which Size? appears. 4 Press 5 When How Many? appears, press to select the number of images that will fit on a page. Some larger sizes do not prompt you for a number of images. 6 Press Enter to select the number of photos you want to appear on a page.
GwenRG.book Page 22 Thursday, January 31, 2002 5:20 PM hp digital copier series shift image to increase the margin 1 Place the first original on the glass. If you are using the ADF, load both originals there. 2 Press Special Features until 2 on 1 59% appears, then press Enter. 3 Press Start Copy - Black or Start Copy - Color. 4 If you placed your first original on the glass you will be prompted to Place 2nd original on glass, then press Enter.
GwenRG.book Page 23 Thursday, January 31, 2002 5:20 PM hp digital copier series 1 Load your letter- or A4-sized originals in the ADF. Tip! You cannot make legal-sized two-sided copies. For more information on how to reduce legal-sized originals to lettersized copies, see reduce or enlarge a copy on page 16. collate copies 2 Press the Two-Sided Copy button repeatedly until the desired option appears, or choose one of the following by pressing until the desired setting appears and then press Enter.
GwenRG.book Page 24 Thursday, January 31, 2002 5:20 PM hp digital copier series Original 1 Poster Load the original on the glass. Tip! You cannot use the ADF when making a poster. 2 Load the appropriate paper in the main tray. 3 Press Special Features until Poster appears. The option Poster 2 pages Wide appears by default. 4 Press 5 Press Enter to confirm your selection. 6 Press Start Copy - Black or Start Copy - Color. to select how wide you want the poster to be.
GwenRG.book Page 25 Thursday, January 31, 2002 5:20 PM hp digital copier series create a mirror image copy 1 Load the original on the glass or in the ADF. 2 Load the T-shirt transfer paper in the main tray. 3 If you have installed the optional 250-sheet plain paper tray, press Tray Select/Paper Type until the Upper Tray is selected. 4 Press until Iron-On appears and then press Enter to select it. Selecting this option automatically activates the Mirror function.
GwenRG.book Page 26 Thursday, January 31, 2002 5:20 PM hp digital copier series 1: Copy Setup 0:Collation 1:Enhancements 2:Paper Size 3:Color Intensity 4:Set Copy Defaults 5:Restore Copy Factory Settings 26 Press Menu to display the Copy Setup options. and to move to the setting you want. Press Press Enter to select the displayed setting.
GwenRG.book Page 27 Thursday, January 31, 2002 5:20 PM accessories 5 You can upgrade your HP Digital Copier by adding the following: 1 automatic document feeder (ADF) 2 optional 250-sheet plain paper tray 3 two-sided printing accessory automatic document feeder (ADF) The automatic document feeder (ADF) is standard on some HP Digital Copier models and is available as an accessory on the others. You can use the ADF to perform unattended copying.
GwenRG.book Page 28 Thursday, January 31, 2002 5:20 PM hp digital copier series to attach the ADF lid 1 On the ADF lid, unfold the hinges. 2 Pull up both tabs. 3 Insert the ADF lid straight down into the unit. tab above each hinge hinges 4 Push down both tabs until they click. 5 Gently close the ADF lid. Caution! To prevent damaging the unit, do not allow the ADF lid to fall onto the flatbed surface. Always close the ADF lid when the product is not in use.
GwenRG.book Page 29 Thursday, January 31, 2002 5:20 PM hp digital copier series replace an existing ADF lid If you remove the ADF lid for any reason, you can easily replace it. to remove the ADF lid 1 Gently pull the ADF input tray straight out. 2 Open the ADF lid. 3 Pull up both tabs. 4 Remove the ADF lid by gently pulling it slightly forward as you lift. tab above each hinge hinges use the ADF 5 Follow the steps, above, labeled “to install the ADF.
GwenRG.book Page 30 Thursday, January 31, 2002 5:20 PM hp digital copier series Tip! Put the rear access door in a safe place. If you decide to remove the two-sided printing accessory in the future, you must replace the rear access door for your HP Digital Copier to operate. 2 Insert the two-sided printing accessory into the back of the unit. Tip! Turn the two-sided printing accessory so the button is on top.
GwenRG.book Page 31 Thursday, January 31, 2002 5:20 PM hp digital copier series 3 set the paper size Remove shipping tape from paper-width fence. The 250-sheet plain paper tray can hold letter, legal, and A4 paper. To specify the paper size for the 250-sheet plain paper tray, you must set all three size adjustments located on the inner tray.
GwenRG.book Page 32 Thursday, January 31, 2002 5:20 PM hp digital copier series 1 Set the paper-width guide by sliding it until the arrow is even with the correct setting. 2 Set the width to LTR to use legal-size paper. 3 Set the paper-width fence by carefully snapping it into the slots for the paper size. Tip! The slots for letter width paper are in the sides of the inner tray. Use the LTR setting for legal-size paper also.
GwenRG.book Page 33 Thursday, January 31, 2002 5:20 PM hp digital copier series Tip! There is no marking for legal-size paper. Pull the paperlength guide out beyond the edge of the tray and push it back up against the edge of the paper. load paper in the optional 250-sheet plain paper tray 1 Load the paper by dropping it into the inner tray. 2 Re-insert the inner tray, pushing it firmly until it is completely inserted. Tip! The next time you need to load paper, simply remove the inner tray.
GwenRG.book Page 34 Thursday, January 31, 2002 5:20 PM hp digital copier series attach the optional 250sheet plain paper tray to the unit 34 Caution! You must attach the HP two-sided printing accessory to your HP Digital Copier before attaching the optional 250-sheet plain paper tray. 1 Place the 250-sheet plain paper tray where you want your HP Digital Copier to be situated. 2 Turn off the copier. 3 Lift the copier unit and position it directly over the optional 250-sheet plain paper tray.
GwenRG.book Page 35 Thursday, January 31, 2002 5:20 PM maintain your hp digital copier 6 This section provides instructions for keeping your HP Digital Copier in top working condition. Perform these maintenance procedures as necessary. clean the glass If the glass on your unit becomes dirty from fingerprints, smudges, hair, and so on, the performance is slowed down and the accuracy of special features, such as Fit to Page and Copy, is adversely affected.
GwenRG.book Page 36 Thursday, January 31, 2002 5:20 PM hp digital copier series clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. The interior of the unit does not require cleaning. Keep fluids away from the interior of the unit as well as the front panel.
GwenRG.book Page 37 Thursday, January 31, 2002 5:20 PM hp digital copier series verify a printhead needs to be replaced If a printhead error message appears on the front-panel display, verify that the printhead needs to be replaced. 1 Turn the unit off and then turn it on. If the error message still appears, continue with the following steps. 2 Open the print-carriage access door by lifting the handle until the door locks into place. The print carriage will move to the center of the copier.
GwenRG.book Page 38 Thursday, January 31, 2002 5:20 PM hp digital copier series Pull the printhead handle upward replace the printheads 5 If there is plastic tape on the failed printhead, remove the plastic tape. 6 Push the failed printhead firmly down into the appropriate slot using the printhead handle. Do not touch the printhead tower, and do not remove the printhead handle. 7 Move the print carriage latch down, and make sure the loops catch the hooks.
GwenRG.book Page 39 Thursday, January 31, 2002 5:20 PM hp digital copier series 2 After the print carriage stops moving, release the gray print carriage latch and then lift the print carriage to access the printheads. Caution! To avoid damaging the copier, remove a printhead only when a replacement is available. If a printhead is removed without being replaced: – – – 3 Close the print carriage and the print-carriage access door. Replace the printhead within 24 hours.
GwenRG.book Page 40 Thursday, January 31, 2002 5:20 PM hp digital copier series 4 Remove the new printhead from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape. Caution! Do not touch the copper contacts, the printhead tower, or the ink nozzles.
GwenRG.book Page 41 Thursday, January 31, 2002 5:20 PM hp digital copier series Release button Copper contacts Plastic tape Do not touch the copper contacts, and hold the cartridge away from you as you remove the plastic tape so the ink does not spill on you or your clothing. replace the ink cartridges Front-panel display messages appear under the following conditions to let you know that you should replace your ink cartridges.
GwenRG.book Page 42 Thursday, January 31, 2002 5:20 PM hp digital copier series 2 After the carriage stops moving, press the gray button to release the ink cartridge, then pull it up and out of its slot. Caution! To avoid damaging the copier, remove an ink cartridge only when a replacement is available. If an ink cartridge is removed without being replaced: – – – 3 Close the print carriage and the print-carriage access door. Replace the ink cartridge within 24 hours.
GwenRG.book Page 43 Thursday, January 31, 2002 5:20 PM hp digital copier series Color bars 5 Close the print-carriage access door. 6 Press Enter to align the printheads. For more information, see align the printheads on page 43. align the printheads The HP Digital Copier prompts you to align the printheads every time you install or replace a printhead or ink cartridge. Aligning the printheads ensures high-quality output.
GwenRG.book Page 44 Thursday, January 31, 2002 5:20 PM hp digital copier series Make sure you have the following materials available: • A clean, lint-free cloth • Distilled, filtered, or bottled water (do not use tap water, as it may contain contaminants that can damage the printheads) Caution! Be careful not to get ink on your hands or clothing. 1 Turn the unit on and open the print-carriage access door. The print carriage moves to the center.
GwenRG.book Page 45 Thursday, January 31, 2002 5:20 PM hp digital copier series clean the printhead contacts Clean the printhead copper contacts only if you get repeated front panel messages prompting you to check a printhead after you already have. Caution! Do not remove all printheads at the same time. Remove and clean them one at a time.
GwenRG.book Page 46 Thursday, January 31, 2002 5:20 PM hp digital copier series Do not touch the printhead tower. Do not touch the ink nozzles on the underside of the printhead. Clean only the copper contacts in the front of the printhead. Clean only the copper contacts in the back of the print carriage. 7 Place the printhead back into the holder. 8 Repeat cleaning of other printheads, if necessary. 9 Move the print carriage latch down, and make sure the loops catch the hooks.
GwenRG.book Page 47 Thursday, January 31, 2002 5:20 PM hp digital copier series non-hp ink cartridges The Ink Level Gauge may not work properly with a non-HP ink cartridge. If you choose to use a non-HP ink cartridge, you may not know when the cartridge is running low or empty. Copying with an empty ink cartridge may seriously damage the printheads. Any damage resulting from the use of a non-HP ink cartridge is not the responsibility of Hewlett-Packard.
GwenRG.book Page 48 Thursday, January 31, 2002 5:20 PM hp digital copier series 3 Follow the instructions on the report to determine the correct Color Patch Number. 4 At the prompt on the front-panel display, enter the Color Patch Number, then press Enter. to cancel a color calibration 1 Press Menu. 2 override the ink level gauge Press 3, then press 5. This selects the Status and Maintenance menu, then selects the Restore Factory Defaults option.
GwenRG.book Page 49 Thursday, January 31, 2002 5:20 PM hp digital copier series set the country/region or language Usually, the language and country/region are set when you install the HP Digital Copier. If you need to reset them, use the following procedure. Tip! If you accidentally choose the wrong language and are unable to read the front-panel display, simply repeat the first three steps to choose the correct language.
GwenRG.book Page 50 Thursday, January 31, 2002 5:20 PM hp digital copier series set the power save mode time The bulb in your HP Digital Copier remains on for a specified period so that the unit is immediately ready to respond to your request. When the HP Digital Copier has not been used within that specified period, it turns the bulb off to preserve power and displays Power Save On in the frontpanel display. Tip! You can exit this mode by pressing any button on the front panel.
GwenRG.book Page 51 Thursday, January 31, 2002 5:20 PM hp digital copier series maintenance menu options 3:Status and Maintenance Use Menu to display the Status and Maintenance menu options. Press and to move to the setting you want. Press Enter to select the displayed setting.
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GwenRG.book Page 53 Thursday, January 31, 2002 5:20 PM troubleshooting tips 7 Troubleshooting provides tips for solving problems and improving the quality of your copies. Look for your problem in the following troubleshooting topics. For additional information on your HP Digital Copier, see: www.hp.com/go/copiers paper problems The following issues relate to the paper path and paper types used in your HP Digital Copier. You can avoid many paper jams by loading paper properly in the input tray.
GwenRG.book Page 54 Thursday, January 31, 2002 5:20 PM hp digital copier series adf tray jams 1 If paper is jammed at the top of the unit, carefully remove the ADF input tray. ADF cover 2 Gently pull out any paper. 3 Snap the ADF tray back into place. ADF input tray It might also be necessary to lift the ADF cover to remove a paper jam. Tip! Avoid this type of paper jam by making sure that the glass is clear of originals before using the ADF.
GwenRG.book Page 55 Thursday, January 31, 2002 5:20 PM hp digital copier series 3 Make sure the input tray is not overfilled. The input tray capacity varies depending on the type of paper you are using. 4 Check that the input tray is in place. 5 Do not add paper to the input tray while the HP Digital Copier is printing. 6 Use recommended paper types 7 Do not let paper stack up in the output tray. The paper type and the amount of ink used affects the output tray capacity.
GwenRG.book Page 56 Thursday, January 31, 2002 5:20 PM hp digital copier series paper type is not correct or not supported Your HP Digital Copier is designed to work well on most paper types. Test a variety of paper types before buying large quantities. Find a paper type that works well and is easy to purchase. HP Premium Papers are designed for the best quality results. • Paper that is too thin, slick, or "stretches" easily can feed incorrectly through the paper path.
GwenRG.book Page 57 Thursday, January 31, 2002 5:20 PM hp digital copier series is the hp digital copier turned on? Look on the HP Digital Copier display. If the display is blank, the HP Digital Copier is not on. Make sure the HP Digital Copier is connected to a power outlet, then press the On button. is your original placed correctly on the glass? Make sure you place your original in the bottom right corner of the glass.
GwenRG.book Page 58 Thursday, January 31, 2002 5:20 PM hp digital copier series hp digital copier fails to power on did you check the electrical connection to the hp digital copier? 1 Make sure the power cord is firmly connected to both the HP Digital Copier and the power supply box. Plug the power cord into a grounded power outlet, surge protector, or power strip. 2 If you are using a power strip, make sure the power strip is on. Or try plugging the HP Digital Copier directly into the power outlet.
GwenRG.book Page 59 Thursday, January 31, 2002 5:20 PM hp digital copier series 1 If you install ink cartridges before the “Must Install Before” date (see the back of the ink cartridge packaging), the ink cartridges expire 18 months after being installed in the HP Digital Copier. 2 If you install the ink cartridges after the “Must Install Before” date, the cartridges expire in less than 18 months. The expiration period is the maximum time for which an ink cartridge can be used.
GwenRG.book Page 60 Thursday, January 31, 2002 5:20 PM hp digital copier series are you using the highest possible copy quality? Check the copy Quality setting. Use a high print quality (Normal or Best) for your project. are you using the right type of paper for your project? If the paper you are using is too fibrous, the ink may not cover the print surface. Make sure you are using a paper that is appropriate for your HP Digital Copier. For more information, see recommended paper types on page 11.
GwenRG.book Page 61 Thursday, January 31, 2002 5:20 PM hp digital copier series If you are using the ADF, make sure that you place the original print-side up. For more information, see load originals on page 7. do you need to clean or replace the ink cartridges or printheads? Print a Self-Test Report to determine the condition of the ink cartridges and printheads. If the report has missing colors, clean the ink cartridges.
GwenRG.book Page 62 Thursday, January 31, 2002 5:20 PM hp digital copier series For more information, see create a self-test report for cartridges and printheads on page 67, clean the ink cartridge contacts on page 43 and replace the ink cartridges on page 41. copy is fuzzy or blurry are you using the right type of paper for your project? For most documents, plain paper works well. For more dense documents, such as high-contrast graphics or photographs, use HP Premium paper for best results.
GwenRG.book Page 63 Thursday, January 31, 2002 5:20 PM hp digital copier series If you are using the ADF, make sure that you insert the original print-side up. does your original fill the margins? If the image or text on your original fills the entire page without leaving a margin, use the Fit to Page feature. For more information, see fit a copy to the page on page 19. is the original larger than the paper size in the tray? • Verify that you are copying to the same size paper as the original.
GwenRG.book Page 64 Thursday, January 31, 2002 5:20 PM hp digital copier series are the paper guides positioned correctly? The paper guides should be close to the edges of the paper in the input tray, but must not bend the paper. Remove the paper, and then move the left paper guide all the way to the left. Insert the paper, and then move the front paper guide even with the paper. Move the left paper guide to the edge of the paper. For more information, see load originals on page 7.
GwenRG.book Page 65 Thursday, January 31, 2002 5:20 PM hp digital copier series ink cartridge and printhead problems The following issues relate to problems with the ink cartridges and printheads inside your HP Digital Copier. ink cartridges or printheads have problems For best results, use only HP ink cartridges and printheads. Refilled ink cartridges may damage your unit.
GwenRG.book Page 66 Thursday, January 31, 2002 5:20 PM hp digital copier series Reinsert the print cartridges and verify that they are fully inserted and locked in place. For more information, see handle ink cartridges and replace the ink cartridges on page 41. did you clean the contacts? For more information, see clean the ink cartridge contacts on page 43. If the error reappears, replace the ink cartridge indicated in the error message.
GwenRG.book Page 67 Thursday, January 31, 2002 5:20 PM hp digital copier series need printhead alignment If you have installed new printheads, you must align the printheads to ensure excellent print quality. 1 After you insert a new printhead, close the unit. A message on the front panel display appears to let you know to align the printheads. 2 Press Enter. An alignment page is printed.
GwenRG.book Page 68 Thursday, January 31, 2002 5:20 PM hp digital copier series printhead has failed When a printhead error is detected, a message appears on the front panel display that indicates the color of the failed printhead. The HP Digital Copier continues to print; however, the failed printhead may affect print quality and speed. If several printheads fail, the HP Digital Copier may stop working. For more information, see replace the printheads on page 38.
GwenRG.book Page 69 Thursday, January 31, 2002 5:20 PM hp digital copier series other copier problems and errors The following issues relate to other miscellaneous problems and errors that might occur. ink is not drying If you are copying transparencies or other media, they require a longer than normal drying time. Leave the media in the output tray until dry. If necessary, carefully remove the copied media. Hold them from the underside or the edges, and then place them on a flat surface to dry.
GwenRG.book Page 70 Thursday, January 31, 2002 5:20 PM hp digital copier series using a power-strip switch or by removing the power plug from the back of the unit, the print carriage may not return to the correct position, which can allow the ink cartridges to dry out. mechanism error did you remove the protective tape from the ink cartridges and printheads when you set up your unit? Check each cartridge and printhead, and remove the tape if it is still covering the ink nozzle.
GwenRG.book Page 71 Thursday, January 31, 2002 5:20 PM support services and warranty 8 This section contains customer support, service and warranty information for your HP Digital Copier. If you cannot find the answer you need in this guide, contact one of the HP Support Services listed on the following pages. Some support services are available only in the U.S. and Canada. If a support service number is not listed for your area, contact your nearest authorized HP dealer for help.
GwenRG.book Page 72 Thursday, January 31, 2002 5:20 PM hp digital copier series b. Unplug the power adapter connector from the back of the unit for 10 seconds. c. Plug the power adapter connector back into the unit. d. Turn on the unit using the On button. returning your hp digital copier for service 3 For more information, check the HP Support website at: http://www.hp.
GwenRG.book Page 73 Thursday, January 31, 2002 5:20 PM hp digital copier series b. Grip the handle of the first printhead, and lift the print head out of the print carriage. Repeat this process to remove the remaining printheads. c. Lower the print carriage, and push down on the print carriage latch until it clicks into place.
GwenRG.book Page 74 Thursday, January 31, 2002 5:20 PM hp digital copier series call in the U.S. during warranty Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your standard long-distance phone charges still apply. A fee may apply outside the warranty period.
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GwenRG.book Page 76 Thursday, January 31, 2002 5:20 PM hp digital copier series country/region hp technical support country/region hp technical support Malaysia 03-2952566 +971 4 883 8454 Yemen call in Australia postwarranty If your product is not under warranty, you can call 03 8877 8000. A perincident, out-of-warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M.
GwenRG.book Page 77 Thursday, January 31, 2002 5:20 PM hp digital copier series If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
GwenRG.book Page 78 Thursday, January 31, 2002 5:20 PM hp digital copier series 6 If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s rewritten, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product. 7 HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
GwenRG.book Page 79 Thursday, January 31, 2002 5:20 PM hp digital copier series to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c.
GwenRG.book Page 80 Thursday, January 31, 2002 5:20 PM hp digital copier series using non-hp inkjet products If a non-HP Inkjet product is found to be the direct cause of the printer failure or damage, HP will not cover the repair related to that non-HP product. warranty upgrades Upgrade your standard factory warranty to a total of three years with the HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase.
GwenRG.book Page 81 Thursday, January 31, 2002 5:20 PM hp digital copier series If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace the defective Product, at HP’s option. Where labor charges are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for labor.
GwenRG.book Page 82 Thursday, January 31, 2002 5:20 PM hp digital copier series To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not apply to the Customer.
GwenRG.book Page 83 Thursday, January 31, 2002 5:20 PM 9 technical information hp digital copier series specifications The following specifications are subject to change without notice.
GwenRG.book Page 84 Thursday, January 31, 2002 5:20 PM hp digital copier series paper specifications top (leading edge) bottom (trailing edge)* left right U.S. Letter .07 in. (1.8 mm) .44 in. (8.7 mm) .25 in. (6.4 mm) .25 in. (6.4 mm) U.S. Legal .07 in. (1.8 mm) .44 in. (8.7 mm) .25 in. (6.4 mm) .25 in. (6.4 mm) ISO A4 .07 in. (1.8 mm) .44 in. (8.7 mm) .13 in. (3.4 mm) .13 in. (3.4 mm) sheet paper * This margin is not LaserJet-compatible, however, the total writing area is compatible.
GwenRG.book Page 85 Thursday, January 31, 2002 5:20 PM hp digital copier series paper sizes (continued) type size Labels Letter: 8.5 x 11 in. (215.9 x 279.4 mm) A4: 210 x 297 mm automatic document feeder (ADF) Paper Letter: 8.5 x 11 in. (215.9 x 279.4 mm) Legal: 8.5 x 14 in. (215.9 x 355.6 mm) Executive: 7.25 x 10.5 in. (184.2 x 266.7 mm) US Personal: 5.5 x 8.5 in. (139.7 x 215.
GwenRG.book Page 86 Thursday, January 31, 2002 5:20 PM hp digital copier series environmental specifications temperature humidity -40º to 158º F, or -40º to 60º C Storage conditions additional specifications sound level copy color copy b&w Sound Power, LwAd (1B=10dB) 5.3 B(A) 5.9 B(A) Sound Pressure, LpAm (bystander positions) 44.3 dB(A) 50.5 dB(A) To obtain sound level specifications, visit the following HP website: http://www.hp.
GwenRG.book Page 87 Thursday, January 31, 2002 5:20 PM hp digital copier series environmental product stewardship program protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP’s Commitment to the Environment website at: http://www.hp.
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GwenRG.book Page 96 Thursday, January 31, 2002 5:20 PM visit the hp digital copier information center It has everything you need to get the most value from your HP Digital Copier. • Technical Support • Supplies and Ordering Information • Project Tips • Ways to Enhance Your Product www.hp.com/go/copiers © 2002 Hewlett-Packard Company Printed in the U.S.A., Mexico, Germany, Singapore, or China.
