HP Designjet T1100 Printer Series Using your printer
HP Designjet T1100 printer series Using your printer
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Table of contents 1 Introduction Safety precautions ................................................................................................................................ 2 HP Start-Up Kit ..................................................................................................................................... 2 Using this guide .................................................................................................................................... 2 Introduction ...........
4 Personalizing the printer Turn the printer on and off .................................................................................................................. 28 Change the language of the front-panel display ................................................................................. 29 Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) .......................................... 29 Access the Embedded Web Server ............................................................
Print a draft ......................................................................................................................................... 66 High-quality printing ............................................................................................................................ 66 If you have a high-resolution image ................................................................................... 67 Print in gray shades ...............................................................
Using Excel ...................................................................................................................... 107 9 Job queue management Job queue page ................................................................................................................................ 110 Job preview ...................................................................................................................................... 110 Turn off the job queue ................................
Order accessories ............................................................................................................ 145 Introduction to the accessories ......................................................................................................... 146 Stand ............................................................................................................................... 146 Spindle .............................................................................................
Horizontal lines at the end of a cut sheet print ................................................................................. 169 Vertical lines of different colors ........................................................................................................ 169 White spots on the print .................................................................................................................... 169 Colors are inaccurate .................................................................
20 Printer specifications Functional specifications .................................................................................................................. 200 Physical specifications ..................................................................................................................... 201 Memory specifications ...................................................................................................................... 201 Power specifications .............................
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ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints Introduction 1 1
Introduction Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer's electrical outlet with multiple devices. ● Ensure the printer is well-grounded. Failure to ground the printer may result in electrical shock, fire, and susceptibility to electromagnetic interference.
Introduction Use and maintenance These chapters help you carry out normal printer procedures and include the following topics.
Introduction CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the product. The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 24 inches (61 cm) or 44 inches (1.12 m) wide depending on your printer's width.
1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines Introduction Front view 10.
Introduction Rear view 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4. Sockets for communication cables and optional accessories 5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center.
Introduction The front panel has the following components: 1. Direct access keys: ● ● ● ● First key Second key Third key on page 53 Fourth key : View ink levels, see Check the ink cartridges status on page 120 : View loaded paper, see View information about the paper on page 54 : Unload paper, see Unload a roll on page 49 and Unload a single sheet : Form feed and cut, see Feed and cut the paper on page 56 2. Menu key - Press to return to the main menu of the front-panel display.
Information about specific uses of the front panel can be found throughout this guide.
ENWW ● Menu map: shows details of all the front-panel display menus ● Configuration: shows all the current front-panel display settings ● Usage report: shows estimates of the total number of prints, number of prints by paper type, number of prints by print-quality option, and total amount of ink used per color (the accuracy of these estimates is not guaranteed) ● HP-GL/2 palette: shows the color or grayscale definitions in the currently selected color palette ● Service information: provides inform
Introduction 10 Chapter 1 Introduction ENWW
ENWW Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) Installing the software 2 11
Choose which connection method to use The following methods can be used to connect your printer. Installing the software Connection type Speed Cable length Other factors Gigabit Ethernet Very fast; varies according to network traffic Long (100 m=328 ft.) Requires extra equipment (switches). Jetdirect print server (optional accessory) Moderate; varies according to network traffic Long (100 m = 328 ft) Requires extra equipment (switches) Provides additional features See http://www.hp.
Click Install. The printer drivers, HP Easy Printer Care, and HP Color Center are installed. 4. Follow the instructions on your screen to set up the printer. The following notes help you to understand the screens and make appropriate choices. ● When asked how the printer is connected, select Wired Networking. ● The configuration program looks for printers connected to your network. When the search is complete, a list of printers appears.
Printer sharing considerations ● HP Easy Printer Care must be installed on a computer before it can be used from that computer. ● Any other users sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting.
ENWW Open the DVD icon on your desktop. 4. Open the Install icon for your printer (HP Designjet T1100ps or T1100). 5. Open the Mac OS X HP Designjet Installer icon. 6. Follow the instructions on your screen. You are recommended to use the Easy Install option. 7. The printer software is installed, including the printer driver, HP Printer Utility, and HP Color Center. 8.
Installing the software ● If you find the right printer name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour/Rendezvous. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer name with a Bonjour/Rendezvous connection type, check the box My printer is not in the list. Click Continue. 10. Continue following the instructions on the screen.
Open the DVD icon on your desktop. 4. Open the Install icon for your printer (HP Designjet T1100ps or T1100). 5. Open the Mac OS X HP Designjet Installer icon. 6. Follow the instructions on your screen. You are recommended to use the Easy Install option. 7. The printer software is installed, including the printer driver, HP Printer Utility, and HP Color Center. 8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer.
Connect directly to a computer (Mac OS) You can connect your printer directly to a computer without going through a network, by using the printer's built-in USB 2.0 socket. Make sure the printer is either turned off, or disconnected from the computer. 2. Insert the HP Start-Up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Install icon for your printer (HP Designjet T1100ps or T1100). 5. Open the Mac OS X HP Designjet Installer icon. 6.
12. The following screen displays information about your printer's installation, where the name of the printer can be modified. Make any changes you wish to make, and click Continue. 13. Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer. 14. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
Installing the software 20 2. Open the DVD icon on your desktop. 3. Open the Install icon for your printer (HP Designjet T1100ps or T1100). 4. Open the Mac OS X HP Designjet Installer icon. 5. Select Uninstall, and follow the instructions on your screen to uninstall the printer software.
ENWW Setting up the printer ● Introduction ● Handle paper conflicts ● Turn nesting on and off ● Turn usage information on and off ● Turn alerts on and off ● Set or delete the security password ● Require account ID ● Set Windows driver preferences Setting up the printer 3 21
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Handle paper conflicts If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
In each case, you will see the following options: ● ● In order: pages are nested in the order in which they are sent to the printer. The nested pages are printed as soon as one of three conditions is met: ● The next page will not fit on the same row as the other pages already nested. ● No page has been sent to the printer during the specified wait time. ● The next page is incompatible with the pages already nested (see Nest jobs to save roll paper on page 69).
You must also ensure that the e-mail server has been configured. To configure the e-mail server using the Embedded Web Server, select Setup > E-mail server, and fill in the following fields: ● SMTP server: the IP address of the outgoing mail server (SMTP) that will process all e-mail messages from the printer. If the mail server requires authentication, e-mail notifications will not work.
Access to the Networking page is protected by a different password (the administrator's password). To reset the administrator's password, you need to reset the whole input/output configuration. Using the front panel, select the Connectivity menu icon Ethernet), then Restore factory settings. , then select your connection method (e.g. Gigabit NOTE: This will reset the whole input/output configuration, the printer will reset to the DHCP configuration method and its IP address could change.
Setting up the printer 26 Chapter 3 Setting up the printer ENWW
Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Access the Embedded Web Server ● Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front-panel display contrast ● Change the units of measurement ● Config
Turn the printer on and off TIP: The printer is Energy Star compliant and can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time (30 minutes by default), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display returns it to active mode, and it can resume printing immediately.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. Preparing the printheads takes about one minute and 15 seconds. However, if the printer has been off for six weeks or more, preparing the printheads could take up to 45 minutes. Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages.
Access the Embedded Web Server The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser running on any computer. NOTE: To use the Embedded Web Server, you must have a TCP/IP connection to your printer. The following browsers are known to be compatible with the Embedded Web Server: ● Internet Explorer 5.5 or later, for Windows ● Internet Explorer 5.1 or later, for Mac OS X ● Netscape Navigator 6.01 or later ● Mozilla 1.5 or later ● Mozilla Firefox 1.
To change the language, you must change your Web browser's language setting. For example, in Internet Explorer version 6, go to the Tools menu and select Internet Options, Languages. Then ensure that the language you want is at the top of the list in the dialog box. To complete the change, you must close and reopen your Web browser. Change the sleep mode setting If the printer is left switched on but unused for a certain period of time, it goes automatically into sleep mode to save power.
● Subnet mask: specify a subnet mask, which is a 32-bit number applied to an IP address to determine which bits specify the network and subnet and which bits uniquely specify the node ● Default gateway: specify the IP address of a router or computer that is used to connect to other networks or sub-networks, if none exist, use the IP address of the computer or the IP address of the print server ● Domain name: specify the name of the DNS domain that the print server resides in, for example, support.hp.
You can change the graphic language setting from the front panel. Press the Menu key to return to the , then Printer preferences > Select graphic main menu the select the Setup menu icon language. Select the desired option and press the OK key to set the value. If you are using a USB connection, select the Setup menu icon ASCII.
Personal settings 34 Chapter 4 Personalizing the printer ENWW
Paper handling ● General advice ● Load a roll onto the 24-inch spindle ● Load a roll onto the 44-inch spindle ● Load a roll into the 24-inch printer ● Load a roll into the 44-inch printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper profiles ● Print on loaded paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed and cut the paper Paper handling 5 ENWW 35
General advice CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 11 inches (28 cm) or longer. A4 and letter paper cannot be loaded landscape. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
1. Remove the spindle from the printer one end at a time. WARNING! Do not insert your fingers into the spindle supports during the removal process. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed.
4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table. TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder.
1. Remove the black end of the spindle from the printer, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. WARNING! Do not insert your fingers into the spindle supports during the removal process. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle.
3. If your roll has a three-inch cardboard core, ensure that the core adaptors supplied with the printer have been installed. 4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table. TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle.
If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 141. Load a roll into the 24-inch printer There are two ways to load a roll. The easy loading procedure is recommended. CAUTION: To start these procedures you must have a roll loaded on the spindle. See Load a roll onto the 24-inch spindle on page 36.
3. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. 4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. TIP: Cut the paper as straight as possible, as uneven paper does not load correctly. 5. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path.
6. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. 7. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys and press OK. 8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150. 9.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 148. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack prints in the basket. You can also turn off the automatic cutter, see Turn the automatic cutter on and off on page 56, and release your print using the Form feed and cut key .
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150. 6. Continue with step five of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack prints in the basket.
2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. 4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull paper slightly beyond the cutting groove and use a cutter to cut a straight edge. Paper handling TIP: Cut the paper as straight as possible, as uneven paper does not load correctly.
5. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. 7. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys and press OK. 8. Select your paper category and type. Paper handling 6.
10. Look at the front panel; you may find some instructions there. 11. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the roll is not aligned, follow the instructions on the front-panel display. NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 148. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints.
5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150. 6. Continue with step five of the easy loading process, skipping steps eight and nine. TIP: When prints fall into the basket, they can be torn or get ink marks from other prints. To avoid this, catch your prints as they are cut from the roll and do not stack prints in the basket.
2. Select Unload paper. 3. Continue from step two of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel that procedure. 2. Lift the blue lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer.
Easy loading procedure 1. Standing in front of the printer, open the sheet tray. If the sheet is long, extend the tray. TIP: If the tray is difficult to open, try opening from behind the printer. NOTE: The extensions are seven cm and snap in place. 2. Insert the sheet into the feeder. Load your sheet aligned with the load line and insert until the paper will not continue, with thicker sheets you feel resistance. The printer detects the sheet in three seconds.
5. Enter your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150. 6. The printer checks the alignment and measures the sheet. NOTE: 7. Depending on the length of the sheet, it feeds out the front of the printer. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print.
3. Select Paper load. 4. Select Load sheet. CAUTION: If you select roll, the sheet will not load. 5. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 150. Continue with step two of the easy loading procedure, skipping steps four and five. Unload a single sheet To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer.
Unload paper key procedure 1. Press the Unload paper key 2. on the front panel. The sheet unloads out the front of the printer, either catch it manually or allow it to fall in the basket. Paper menu procedure You can also unload a sheet from the paper menu. 1. Press the Menu key to return to the main menu and select the Paper menu icon 2. . Select Unload paper. The sheet unloads out of the front of the printer, either catch it manually or allow it to fall in the basket.
Paper profiles Each supported paper type has its own characteristics. For optimum print-quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the “media” or “paper” profile.
NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 167. Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling. Select the Setup menu icon , then Print retrieval> Select drying time.
TIP: If the printer is waiting to nest more pages, you can cancel the waiting time and print the available pages immediately by pressing the Form feed and cut key NOTE: . The printer may not cut the paper directly after pressing the Form feed and cut key , as each time a print is printed the printheads are serviced and the paper cannot be cut until the process completes. Remove the cut piece from the output tray. CAUTION: If strips or short prints are left in the output tray the printer could jam.
Paper handling 58 Chapter 5 Paper handling ENWW
ENWW Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Print with crop lines ● Use paper economically ● Nest jobs to save roll paper ● Use ink economically Printing 6 59
Create a print job Printing In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your HP Designjet printer, the printer driver is invoked to send your job to the printer.
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. With some paper types, you can choose a compromise position between the two. Alternatively, you can select from the custom options: Best, Normal, and Fast.
Printing NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 64. ● In the Windows driver dialog: select the Paper/Quality tab, then Document Size. ● In the Mac OS Page Setup dialog: select your printer from the Format for list, then select your paper size from the Paper Size list.
● Standard. Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize. Your image will be printed on a page slightly larger than the size you have selected. If you cut off the margins, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper. ● Clip Contents By Margins.
Printing TIP: Check at least the settings that you can see in the Printing Shortcuts tab: the document size, orientation, etc. The Factory Defaults shortcut contains the printer's default settings. When you click on it, it sets all options to their default values. Printing shortcuts can be customized to your particular needs. To create your own shortcut: 1. Select the shortcut that comes closest to satisfying your requirements. 2. Change any value in the Printing Shortcuts tab and/or other tabs. 3.
Printing If you are printing to a single sheet, you must ensure that the image can actually fit onto the sheet, otherwise the image will be clipped. Change the treatment of overlapping lines NOTE: This topic applies only when printing an HP-GL/2 job. The merge option controls the overlapping lines in an image. There are two settings: ● Off: where the lines cross, only the color of the top line is printed. ● On: where the lines cross, the colors of the two lines merge.
Print a draft Printing You can specify fast draft-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS Print dialog (T1100): go to the Paper Type/Quality panel and select Paper, then move the print-quality slider to the extreme left ('Speed').
If you have a high-resolution image If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options box under Windows), print sharpness may be improved by selecting the Maximum Detail option. This option is available only if you are printing on glossy paper and you have selected Best print quality. ● In the driver dialog (Mac OS Print dialog): select Custom instead of Standard print-quality options, then check the Maximum Detail box.
Printing ● In the Mac OS Page Setup dialog (T1100ps): select a paper size name that includes the words “no margins”. Then, in the Print dialog, select Finishing > Layout > Borderless. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Paper > Layout/Margins > Borderless.
Here are some recommendations for making economical use of paper: ● If you are printing relatively small images or document pages, you can use nesting to print them side by side instead of one after another. See Nest jobs to save roll paper on page 69. ● You may be able to save some roll paper by using the following options: ● ● In the Windows driver dialog: select the Features tab and then Remove top/bottom blank areas and/or Rotate by 90 degrees.
What pages can be nested? Printing All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll. A single group of nested pages cannot be split between two rolls.
ENWW Leave the printer permanently turned on so that it can maintain the printheads in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printheads. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printheads.
Printing 72 Chapter 6 Printing ENWW
ENWW Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (T1100ps only) ● Color management from the Embedded Web Server ● Color management from the front panel Color management 7 73
Introduction HP Designjet T1100 printers have been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers.
You can check the color calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following: ● PENDING: the paper has not been calibrated. ● OBSOLETE: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be repeated. ● DONE: the paper has been calibrated, and the calibration is up to date. ● DISABLED: this paper cannot be calibrated.
Color management options The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you print an image, you see very similar colors as when you view the same image on your monitor.
● In the Windows HP-GL/2 or PostScript driver dialog: select the Color tab, then Printer Managed Colors, then select Printer Emulation from the Source Profile list. You can then select from the Emulated Printer list. ● In the Mac OS Print dialog (T1100): select the Paper Type/Quality panel, then Color > Printer Managed Colors > Emulated Printer. ● In the Mac OS Print dialog (T1100ps): select the Color Options panel, then Basic > Printer Emulation.
The Reset button restores each slider to its default central position. Printing in grayscale You can adjust the gray balance of your print in similar ways under Windows and Mac OS: ● In the Windows driver dialog: select the Color tab, ensure that the Advanced Color Adjustments box is checked, then press the Settings button beside it. ● In the Mac OS Print dialog (T1100): select the Paper Type/Quality panel, then Gray balance.
● In the Windows PostScript driver dialog: go to the Color tab and select HP Professional PANTONE Emulation. ● In the Mac OS Print dialog: go to the Color Options panel and select HP Professional PANTONE Emulation. You can also use the Embedded Web Server to print a swatch book showing emulations of PANTONE colors as made by your printer, together with a measure of the color difference (ΔE) between each emulation and the original PANTONE spot color.
Color management ● Euroscale Uncoated 2 uses specifications designed to produce quality separations using Euroscale inks under the following printing conditions: 260% total area of ink coverage, positive plate, uncoated white offset stock. ● Japan Web Coated (Ad) uses specifications developed by the Japan Magazine Publisher Association for digital proofing of images in the Japanese magazine/advertising market. ● Japan Color 2001 Coated uses the Japan Color 2001 specification for type 3 (coated) paper.
T1100 and T1100ps options ● Color/Grayscale: you can choose to print in color, in shades of gray, or in pure black and white. ● Default RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. ● Printer emulation: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation). ● Default CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27.
Color management Color management from the front panel You can color-calibrate the loaded paper type from the front panel by selecting the Image Quality Maintenance menu icon , then Calibrate color. See Color calibration on page 74. The other color options in the front panel can all be found by selecting the Setup menu icon then Printing preferences > Color. , NOTE: These front panel settings can all be overridden by the printer driver or Embedded Web Server settings.
TIP: If you have old HP-GL/2 or PostScript files made for a different HP Designjet printer, you can send them to the printer and use the front panel to turn on the appropriate emulation mode. ENWW ● Select CMYK source profile: you can choose from a selection of CMYK source profiles recognized by the printer. Default: Europe ISO Coated FOGRA27. ● Select rendering intent: you can select the rendering intent. Default: Perceptual.
Color management 84 Chapter 7 Color management ENWW
Practical printing examples ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Printing examples 8 ENWW 85
Print a draft for revision with the correct scale This section demonstrates how to print a draft for revision with the correct scale from Adobe Acrobat. Using Adobe Acrobat Printing examples 1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the screen to check the plot size. 2. Select File > Print. NOTE: 86 The page size will not be automatically selected according to the drawing size.
In order to keep the scale, set Page Scaling to None (which is not the default setting). 4. Press the Properties button and then select the Paper/Quality tab. 5. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. Printing examples 3.
6. Select the Features tab, and then Autorotate. 7. Click OK, and check that the print preview in the Print dialog box seems correct. Printing examples Print a project This section demonstrates how to print a project from Autodesk Design Review, AutoCAD, and the printer's Embedded Web Server. Using Autodesk Design Review 1. 88 In Autodesk Design Review, select File > Batch printing wizard.
Press the Next button. 3. Select the files or folders that you want to print, select Use HP Instant Printing, and click Next. 4. Select your printer and paper size, then click OK. Printing examples 2. Using Windows Explorer to print Autodesk Design Review files 1. ENWW Highlight in Windows Explorer the files you want to print. Right-click on the group of files and select Use HP Instant Printing.
2. Select your printer and paper size, then click OK. Using AutoCAD Printing examples 90 1. The AutoCAD window shows the Model tab followed by a tab for each layout. Normally one of the layouts is printed rather than the model. 2. Select File > Plot.
3. You can see further options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. ENWW Press the Properties button. Printing examples 4.
Select the Device and Document Settings tab, and press the Custom Properties button. 6. Select the Paper/Quality tab, then select the paper type that you intend to use. 7. Select the print quality (your own choice between speed and quality of printing). Printing examples 5.
Select Show preview before printing. 9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button. Printing examples 8. 10. Select Clip contents by margins.
11. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 12. Press the OK button and save your configuration changes to a PC3 file. Printing examples 13. When you have pressed the OK button, the printer will construct a print preview.
Using the Embedded Web Server to submit files Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● PDF (HP Designjet T1100ps only) ● PostScript (HP Designjet T1100ps only) ● TIFF (HP Designjet T1100ps only) ● JPEG (HP Designjet T1100ps only) ● HP-GL/2 ● RTL ● CALS/G4 NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn.
This setting will apply to jobs that do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper > Layout/Margins > Print with margins > Layout > Clip contents by margins. Use this option when the contents to be printed have white borders and a size equal to that of the paper you have selected.
Select the Device and Document Settings tab, and press the Custom Properties button. 6. Select the Paper/Quality tab, then select the paper type that you intend to use. 7. Select the print quality (your own choice between speed and quality of printing). Printing examples 5.
8. Select Show preview before printing. 9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button. Printing examples 10. Select Clip contents by margins.
11. If you are using photo or glossy paper, you can select Borderless printing. Printing examples 12. Select the Features tab, then select the Autorotate and Crop lines options. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 13. Press the OK button and save your configuration changes to a PC3 file.
14. When you have pressed the OK button, the printer will construct a print preview. Printing examples Using Adobe Photoshop 1. Select File > Page Setup, select your printer, and click OK.
2. Choose from the available paper sizes. Printing examples If you do not find the paper size that you intend to use, select Printer > Properties > Paper/ Quality > Custom > Paper Size. Enter the width, the length, and the name of your custom paper size. Press the Save and OK buttons. 3. ENWW Select File > Print with Preview.
4. Select Print > Properties. 5. Select Paper Source, Paper Type, and Print Quality.
Press the Margins/Layout button. In this example you can select Borderless because you have already selected a photo paper (this option is only enabled with photo and glossy papers). The default image enlargement method is Automatically by printer. The option Manually in application can be used when you want to control the amount of enlargement precisely. 7.
Using PowerPoint Select File > Print, then select the Name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. Printing examples 1.
4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project Select File > Page Setup > Print. 2. Select your printer's name, then Close. Printing examples 1.
Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper Source: Automatically Selected and Paper Type: Any. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Printing examples 3.
Using Excel ENWW Select File > Page Setup > Print. Select your printer's name, then click OK. 2. Select File > Page Setup, and choose the Paper Size you want. 3. Select Options to go to the printer driver. Printing examples 1.
4. Select the Paper/Quality tab, where you can select Paper Type, Paper Source, and Print Quality. 5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
Job queue management ● Job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages Job queue 9 ENWW 109
Job queue page You can manage your printer's job queue from HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 29, or the printer's Embedded Web Server, see Access the Embedded Web Server on page 30. By default, the access to the job queue is open to all users.
NOTE: Do not send a job for preview with more than 64 pages, this may cause the driver software to crash. Job preview is available once the job is processed. To access the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer.
However, you can also manage the queue from the front panel. To do so, select the Job management menu icon , then Job queue, where you can see a list of the jobs in the queue. Each has an identifier, comprising: : The job currently being printed has a check mark, canceled jobs have crosses, processing jobs have a clock, and jobs on hold have a warning.
Job status messages These are the possible job status messages, approximately in the order in which they may be seen: ● Receiving: the printer is receiving the job from the computer ● Waiting to process: the job has been received by the printer and is waiting to be rendered (for jobs submitted through the Embedded Web Server only) ● Processing: the printer is parsing and rendering the job ● Preparing to print: the printer is performing writing system checks before printing the job ● Waiting to prin
Job queue 114 Chapter 9 Job queue management ENWW
10 Retrieving printer usage information Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job Printer usage ● ENWW 115
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 116. ● View ink and paper usage for each of your recent jobs by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Check ink and paper usage for a job on page 116.
Under Mac OS, select Job Accounting and click on the Look Up button. Ink and paper statistics with the Embedded Web Server Access the Embedded Web Server, see Access the Embedded Web Server on page 30. 2. Go to the Main tab. 3. Select History > Accounting. Printer usage 1.
Printer usage 118 Chapter 10 Retrieving printer usage information ENWW
ENWW ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 119 Ink and printheads 11 Handling ink cartridges and printheads
Ink and printheads About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. Your 24-inch printer comes with one 130 ml matte black ink cartridge and five 69 ml ink cartridges. Your 44-inch printer comes with six 130 ml ink cartridges. To purchase additional cartridges, see Accessories on page 141. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 203).
There are two occasions when you need to remove an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, and you must replace it to continue printing. CAUTION: Do not try to remove an ink cartridge while printing. CAUTION: Remove an ink cartridge only if you are ready to insert another one.
Ink and printheads 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: 5. Avoid storing partially used ink cartridges. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously. 2. Unwrap the new ink cartridge, find the label identifying the ink color.
Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 178. 5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel. About the printheads The printheads are connected to the ink cartridges and jet ink onto the paper.
Ink and printheads Check the printhead status The printer automatically checks and services the printheads after each print. Follow the steps below to get more information on your printheads. 1. Press the Menu key to return to the main menu and select the Ink menu icon information. 2. Select the printhead on which you want information. 3.
1. Press the Menu key to return to the main menu and select the Ink menu icon printheads. 2. , then Replace The printer moves the carriage into the correct position. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing any printheads, it tries to move back to its normal position in the righthand end. ENWW 3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4.
Ink and printheads 6. Push the handle back to raise the lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead.
CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead ENWW 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. Insert a printhead 127 Ink and printheads 10.
Ink and printheads 3. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It may be damaged if you insert it too fast, or at an angle, or if you rotate it as you insert it. 4. Push down as indicated by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it down firmly but smoothly.
Ensure the end of the blue handle catches the wire loop on the near side of the carriage. 7. Lower the handle to rest on the carriage cover. When all the printheads have been inserted correctly and are accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted. ENWW 8. Close the window. 9.
Ink and printheads 130 Chapter 11 Handling ink cartridges and printheads ENWW
ENWW ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase Maintaining the printer 12 Maintaining the printer 131
Check printer status You can check the current status of the printer in various ways: Maintaining the printer ● If you start HP Easy Printer Care under Windows or HP Printer Utility under Mac OS, and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
ENWW Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Replace the cutter 133 Maintaining the printer 4.
Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within its housing to check that it moves freely. Maintaining the printer 7.
The two wheels on the bottom of the cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check that the cutter runs smoothly up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. ENWW Replace the cutter 135 Maintaining the printer 10. Slide the new cutter into position on the cutter rail.
11. Fit the cutter stop onto the end of the cutter rail, holding it there with one hand while you tighten the screw with the screwdriver in your other hand. Maintaining the printer 12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed.
Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to maintain the best print quality, replace a cartridge when it reaches its expiration date. The printer's front panel notifies you when any cartridge reaches its expiration date. You can also check a cartridge's expiration date at any time: see Check printer status on page 132.
TIP: Because preparing and purging the printheads uses both time and ink, you are strongly recommended to leave the printer always on or in sleep mode, whenever possible, to maintain the health of the printheads. In both cases, the printer wakes up from time to time to maintain the printheads. Thus you can avoid going through lengthy preparation processes before using your printer.
When you see the message, you should contact HP Support (see Contact HP Support on page 196) and request the maintenance kit. Three of the kits are installed by service engineers only; the fourth consists of a replacement cutter, which you can install yourself (see Replace the cutter on page 132). Secure Disk Erase Secure Disk Erase provides three different levels of security: ● Non-Secure Fast Erase: all pointers to the information are erased.
NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several times during the process, which will take about 6 hours with Secure Disk Erase or 24 hours with Secure Sanitizing Erase.
13 Accessories How to order supplies and accessories ● Introduction to the accessories Accessories ● ENWW 141
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/designjett1100_order/ on the Web. ● Contact HP Support (see Contact HP Support on page 196). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
● (E) indicates papers available in Europe, the Middle East, and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions. Table 13-3 Roll paper Paper type g/m² Length Width Part numbers 80 150 ft = 45.7 m 23.
Table 13-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Heavyweight Coated Paper 131 100 ft = 30.5 m 24 in = 610 mm C6029C (AEJN) 36 in = 914 mm C6030C 42 in = 1067 mm C6569C 225 ft = 67.5 m 42 in = 1067 mm Q1956A (EN) 100 ft = 30.5 m 24 in = 610 mm Q6626A (AEJN) 36 in = 914 mm Q6627A (AEJN) 42 in = 1067 mm Q6628A (AEJN) HP Super Heavyweight Plus Matte Paper 210 HP Colored Paper Fluorescent Yellow 100 150 ft = 45.
Table 13-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Premium Plus Photo Gloss 286 50 ft = 15.2 m 24 in = 610 mm Q5488A HP Premium Plus Photo Satin 286 50 ft = 15.
Name Product number HP Designjet T1100 24in Stand Q6663A HP Designjet T1100 24in Spindle Q6700A HP Designjet T1100 44in Spindle Q6709A HP Jetdirect 620n Fast Ethernet Print Server J7934A HP Jetdirect 625n Gigabit Ethernet Print Server J7960G HP Jetdirect 635n IPv6/IPsec Print Server J7961A Introduction to the accessories Stand The printer stand is used to support the printer and the basket, which collects prints as they emerge from the printer.
14 Troubleshooting paper issues The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● The printer displays out of paper when paper is available ● Prints do not fall nicely into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load with 44-inch printer On a 44-inch printer, if the paper has not been inserted straight, the front panel displays the following instructions. 1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll. 2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the printer measures the width and you are now ready to print.
front-panel display message Suggested action Paper too small During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process. See Functional specifications on page 200. Paper too big During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load process. See Functional specifications on page 200.
General purpose paper ● For thin papers (< 90 g/m2) uncoated papers (for example plain paper or bright white paper) select paper type Bond and Coated > Plain Paper. ● For light coated papers (<110 g/m2), select paper type Bond and Coated > Coated Paper. ● For heavyweight coated papers (<200 g/m2), select paper type Bond and Coated > Heavyweight Coated Paper. ● For cockle-free very thick coated papers (> 200 g/m2), select paper type Bond and Coated > Super Heavyweight Coated Paper.
The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go. Paper issues 1.
5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. Carefully remove all small pieces of paper. 8. Lower the blue lever. Paper issues 7.
9. Close window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 35. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. The printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll.
The paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 56. You can disable the cutter, see Turn the automatic cutter on and off on page 56. The cutter does not cut well By default the printer is set to automatically cut the paper after the drying time has been completed. If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles.
You can check the paper advance calibration status of the currently loaded paper at any time by pressing the View loaded paper key on the front panel. The status may be one of the following. ● DEFAULT: This status appears when loading any paper that has not been calibrated. HP papers in the Front Panel have been optimized by default and unless you experience image quality problems in your printed image such as banding or graininess it is not recommended to recalibrate the paper advance.
Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration. 1. Press the Menu key to return to the main menu and select the Image Quality Maintenance menu icon , then Paper advance calibration > Reset paper advance .
Paper issues 158 Chapter 14 Troubleshooting paper issues ENWW
ENWW ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 142. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into on the front panel. At the same time, the printer.
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2.
If the problem persists despite all the above actions, contact your customer service representative for further support. Lines are too thick, too thin, or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front . panel and in your software. To check on the front panel, use the View loaded paper key 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 59).
1. The problem may be inherent in the image. Try to improve the image with the application you are using to edit it. 2. Check that you are using appropriate print-quality settings. See Printing on page 59. 3. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and turn on the Maximum detail option (if available). 4.
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 124 and Insert a printhead on page 127. 2. Align the printheads. See Align the printheads on page 182. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 59. 2.
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 202. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. To check on the front panel, use the View loaded paper key . 3.
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 59). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key . 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink.
Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front . panel and in your software. To check on the front panel, use the View loaded paper key 2.
If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 59.
Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front . At panel and in your software. To check on the front panel, use the View loaded paper key the same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 74.
Colors are fading If you print on instant-dry photo paper, your prints will fade rapidly. If you plan to display the prints for more than two weeks, you should laminate them to achieve longer life. Prints on swellable coated papers will fade much less rapidly. However, lamination will increase the life of prints (depending on the type of lamination) with all paper types. For more information, consult your laminate provider.
that they cannot handle an image of more than 32,768 pixels. If you try to print an image larger than this from these applications, the bottom of the image will be clipped. In this case, the only way to print the whole image is to reduce the resolution so that the whole image requires fewer than 32,768 pixels. The PCL and HP-GL/2 drivers for Windows include an option called 16-bit App. Compatibility, which can be used to reduce the resolution of such images automatically.
The print is divided into two parts, both of which test printhead performance. ● Part 1 (top) consists of rectangles of pure colors, one for each printhead. This part represents the print quality that you will get from each color. ● Part 2 (bottom) consists of small dashes, one for each nozzle on each printhead. This part complements the first, and aims more specifically to detect how many faulty nozzles each printhead has. Please look carefully at the print.
And here is an example of the same printhead in a bad state: Corrective action Print-quality issues 1. Clean any faulty printheads (see Clean the printheads on page 179). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printheads on page 179).
If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do: Try using a higher print-quality option. See Printing on page 59. ● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/designjet/.
Print-quality issues 176 Chapter 15 Troubleshooting print-quality issues ENWW
Ink system issues 16 Troubleshooting ink cartridge and printhead issues ENWW ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 177
Ink system issues Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step. 3. Remove the printhead, see Remove a printhead on page 124. 4. Clean the electrical connections on the backside of the printhead with a lint free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water.
Ink system issues You must remove the printhead, see Remove a printhead on page 124, and using a lint free cloth, clean the bottom of the printhead until the residue is removed. Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles. If particles, such as fibers, hair, or paper pieces, block the sensor print-quality is affected.
ENWW To avoid an electric shock, switch the printer off and unplug it. 3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. Clean the printhead drop detector 181 Ink system issues 2.
Ink system issues 6. With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced.
If the paper has jammed, it is recommended that you reinsert the printheads and initiate the realignment procedure with the Image Quality Maintenance menu . CAUTION: Do not use transparent or semi-transparent paper to align the printheads. Reinsert printheads procedure 1. If the realignment process is running and the wrong paper is loaded, press the Cancel key on the front panel. CAUTION: Do not print if the realignment process has been canceled.
Ink system issues 3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 4. The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer. Scanning errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel.
ENWW ● The printer does not print ● The printer seems slow ● The printer printed on undesirable paper ● Communication failures between computer and printer ● Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 memory allocation error ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXpress ● Printer alerts General print
The printer does not print If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: General printer issues ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
● In the Windows driver dialog: select the Paper/Quality tab, then select your paper type in the Paper Type drop-down list. ● In the Mac OS Print dialog (T1100): select the Paper Type/Quality panel, then select your paper type in printer in the Paper Type drop-down list. ● In the Mac OS PS Print dialog (T1100ps): select the Image Quality panel, then select your paper type in the Paper Type drop-down list. NOTE: Any is the driver default.
3. If you have a TCP/IP connection to your printer, press the Menu key to return to the main menu and select the Connectivity menu icon again. 4. Select the type of connection you are using. 5. Select View Information. If you still cannot connect, switch the printer off and back on with the Power key on the front panel. General printer issues Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 30.
CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file system check will restart from the beginning whenever you turn the printer on again. A file system check is scheduled every 90 days, in order to maintain the hard disk's file system integrity. NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads.
● Microsoft Office features or paper saving options ● Back to front printing If you are using the HP-GL/2 driver, the following features are not available. ● Print Preview ● Back to front printing To get the same results, use the equivalent features available in QuarkXPress. General printer issues Printer alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to print.
18 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, contact HP Support. See Contact HP Support on page 196. ENWW Message Recommendation [Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads on page 119.
Table 18-1 Text messages (continued) Front-panel errors Message Recommendation PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size. PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the complexity of the job. PDL Error: out of paper Load more paper. PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it.
19 HP Customer Care Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support HP Customer Care ● ENWW 193
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-toend support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.
For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/. HP Installation The HP Installation service unpacks, sets up, and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ lookuptool/.
Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
ENWW Central America: 1 800 711 2884 ● Chile: 800 HP INVENT, 123 800 360 999 ● China: 800 810 59 59, 10 6564 59 59 ● Colombia: 01 8000 51 HP INVENT, local 571 606 9191 ● Czech Republic: 420 261 307 310 ● Denmark: 70 11 77 00 ● Ecuador: 999 119, 1 800 225 528 ● Egypt: 202 532 5222 ● Finland: 0203 53232 ● France: 08 26 10 49 49 ● Germany: 0180 52 58 143 ● Greece: 210 6073603, 801 11 22 55 47 ● Guadaloupe: 0800 99 00 11, 877 219 8791 ● Guatemala: 1 800 999 5105, 1 800 711 2884 ● Ho
HP Customer Care ● Panama: 001 800 711 2884 ● Peru: 0 800 10111 ● Philippines: 632 888 6100 ● Poland: 22 566 6000 ● Portugal: 213 164 164 ● Puerto Rico: 1 800 652 6672 ● RSA: 27 11 258 9301, local 086 000 1030 ● Romania: 40 21 315 4442 ● Russia: 095 797 3520, 812 3467 997 ● Saudi Arabia: 6272 5300 ● Slovakia: 2 50222444 ● South Africa: 0800 001 030 ● Spain: 902 010 333 ● Sweden: 077 130 30 00 ● Switzerland: 0848 80 20 20 ● Taiwan: 886 2 872 28000 ● Thailand: 0 2353 9000 ●
20 Printer specifications Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Printer specifications ● ENWW 199
Functional specifications Table 20-1 HP 72 ink supplies Printheads Two inks in each printhead: gray and photo black, matte black and yellow, and magenta and cyan Ink cartridges Cartridges containing 69 ml of ink: gray, photo black, yellow, magenta, and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Table 20-2 Paper sizes Roll Width Minimum Maximum 18 inches (460 mm) 24-inch printer: 24 inches (609 mm) 44-inch printer: 44 inches (1118 mm) Roll Le
Table 20-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.1 mm (whichever is greater) at 23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed.
Environmental specifications Table 20-10 Printer environmental specifications Temperature range Humidity range Operating for optimal print-quality 22°C to 26°C (72°F to 79°F) 30% to 60% Operating for standard printing 15°C to 35°C (59°F to 95°F) 20% to 80% Printer without consumables 5°C to 40°C (41°F to 104°F) Non-operating packed consumables and printer: -40°C to 60°C (-40°F to 140°F) Acoustic specifications Printer acoustic specifications (declared according to ISO 9296).
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local area network. LED Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated. MAC address Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lower-level identifier than the IP address. Thus, a device may have both a MAC address and an IP address.
Index A accessories order 145 account ID requiring 25 accounting 116 acoustic specifications 202 administrator's password 24 alerts errors 190 turn on and off 24 warnings 190 B banding problems 155 basket output problems 154 black and white 67 black point compensation 81 blurred lines 165 buzzer on/off 31 C calibration color 74 cannot load paper 148 clean the platen 168 clean the printer 132 clipped at bottom 171 clipped image 171 color adjustment options 77 advantages 74 calibration 74 CMYK 74 emulation 7
print quality 61 printer utility software 187 printhead information 124, 162, 166 rendering intent 83 replace ink cartridges 121 replace printheads 125 reprint 112 reset cutter life counters 132 reset paper advance 157 resize 64 RGB source profile 82 select display contrast 31 select drying time 56 select graphics language 33 select I/O timeout 171 select language 29 select paper size 62 select paper type 150, 151 select units 31 select wait time 70 sleep mode wait time 31 unload paper 7, 49, 53, 54 view co
print on loaded paper 55, 186 printed on wrong paper 186 profiles 55 select type 55 size 61 sizes (max and min 200 usage 116 view information 54 paper conflicts, handle 22 paper not in driver 150 paper types 142 password administrator's 24 security 24 PDF clipped 172 PDF missing objects 172 physical specifications 201 platen cleaning 168 power on/off 28 power specifications 201 preferences, Windows driver 25 presentation, print 96 preview a print 65 print file 60 print job create 60 ink usage 116 nesting 69
U unload paper roll 49 roll out of paper 50 roll with paper 49 sheet 53 sheet with paper menu 54 sheet with Unload paper key 54 usage information turn on and off 23 using this guide 2 V Visio 2003, no output 189 W warranty extensions 194 208 Index ENWW
