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11 Troubleshooting
General
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When I right-click a file in Windows Explorer, I don't see the ePrint & Share option.
Answer: Under the 64-bit version of Windows XP, you can access your Library on the Web, but
the Printing Tool is not supported (see
System requirements on page 4).
Recommendation: Use the 64-bit version of Windows Vista or Windows 7.
●
I cannot use HP ePrint & Share from Mac OS.
Answer: Under Mac OS, you can access your Library on the Web, but the Printing Tool is not
supported (see
System requirements on page 4).
Recommendations:
◦
From Mac OS, you can use HP ePrint & Share to share and store files in the cloud.
◦
If you have access to another computer running Windows, you can then use the Printing Tool
on that computer.
◦
If you have an HP Designjet T2300 eMFP, you can upload files by scanning directly to your
Library.
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I cannot preview a multipage document.
Answer: Double-click the document name to see an expanded list of all the pages of the
document.
HP ePrint & Share Printing Tool
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I cannot install the Printing Tool successfully.
Answer: Administrator privileges are required to install the Printing Tool.
Recommendation: Before trying to install the Printing Tool, please log in as an administrator, or
as a user with administrative rights.
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I cannot delete all the printers from the printer list in the Printing Tool.
Answer: You can delete a printer from the printer list only if it has been added by network
discovery. To remove any other printer from the list, you must uninstall it from your computer.
Recommendation: To uninstall a printer, remove the corresponding HP Designjet driver. For
example, in Windows XP, select Start > Printers & Faxes > Printers and delete the printer's
icon. The process for removing the driver may vary depending on your operating system.
ENWW
General
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