Designjet T2500 eMultifunction Series User’s Guide
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Table of contents 1 Introduction .................................................................................................................................................. 1 Safety precautions ................................................................................................................................................. 2 HP Start-Up Kit ..................................................................................................................................................
Network configuration ................................................................................................................................. 35 Introduction ......................................................................................................................................................... 36 Verify correct operation ......................................................................................................................................
Feed and cut the paper ........................................................................................................................................ 64 7 Working with two rolls ................................................................................................................................. 66 The uses of a multiroll printer .............................................................................................................................
Color management from printer drivers ........................................................................................................... 112 Color management from printer drivers (PostScript printers) ........................................................................ 116 Color management from the Embedded Web Server ....................................................................................... 118 Color management from the front panel .................................................
Replace the scanner’s glass plate ..................................................................................................................... 160 Calibrate the scanner ........................................................................................................................................ 165 19 Supplies and accessories ..........................................................................................................................
Colors are fading ............................................................................................................................................... 195 The image is incomplete (clipped at the bottom) ............................................................................................. 195 The image is clipped ..........................................................................................................................................
Monitor calibration ............................................................................................................................................ 225 Save the diagnostic plot for future use ............................................................................................................ 225 25 Troubleshooting ink cartridge and printhead issues ................................................................................... 226 Cannot insert an ink cartridge .....................
Glossary ....................................................................................................................................................... 247 Index ...........................................................................................................................................................
1 ENWW Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer’s main features ● The printer’s main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures other than as described in this document, because doing so may result in death, serious personal injuries, or fire. Mains connection ● Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet with multiple devices. Doing so can cause a fire or an electric shock hazard. ● Ensure that the printer is well grounded.
● The printer has been dropped ● The printer is not operating normally HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation. Using this guide This guide can be downloaded from the HP Support Center (see HP Support Center on page 240). Introduction This chapter provides a brief introduction to the printer and its documentation for new users.
Accessories, support and specifications These chapters, Supplies and accessories on page 166, HP Customer Care on page 239 and Printer specifications on page 243, contain reference information, including customer care, the printer specifications and part numbers for paper types, ink supplies and accessories. Glossary The Glossary on page 247 contains definitions of printing and HP terms used in this documentation.
The printer’s main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in) wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide and 7 m (23 ft) long.
The printer’s main components The following front and rear views of the printer illustrate the main components. Front view 6 1. Scanner 2. Printhead 3. Stacker 4. Front panel 5. Ink cartridges 6. Basket 7. Lower roll cover 8.
Rear view 1. Power switch 2.
1. Gigabit Ethernet port, to connect to a network 2. Diagnostic LEDs, to be used by service engineers 3. Hi-Speed USB host port, intended for connecting a USB flash drive The front panel The front panel is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to six fixed icons at different times. Normally they are not all displayed at the same time. Left and right fixed icons ● Press ● Press to view help about the current screen. ● Press to go to the previous item. ● Press to go to the next item. ● Press screen. ● Press to return to the home screen. to go back to the previous screen.
● Press to scan a sheet of paper and store the image in a file, either in a network folder or in a USB flash drive. See Scanning on page 84. ● ● Press to copy a sheet of paper (scan and print). See Copying on page 88. Press to view and manage the print and scan job queues. A smaller warning icon appears if there are jobs on hold. See Job queue management on page 103. ● ● to view information about the USB flash drive. This icon appears only when a USB flash Press drive is inserted.
wakes up in several seconds, more quickly than if it is completely turned off. While in sleep mode, the Power button blinks. To change the time that elapses before sleep mode, press , then , then Setup > Front panel options > Sleep mode wait time. You can set a time between 1 and 240 minutes; the default time is 30 minutes. Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web JetAdmin continue to be available during sleep mode.
● Automatic firmware updates (see Update the firmware on page 153) ● Print to your HP Designjet ePrinter from anywhere you have an Internet connection ● Use your tablet, smartphone, laptop, or printer touchscreen to print where and when you need To take advantage of these benefits, your printer must be connected to the Internet. For the latest information, see http://www.hp.com/go/designjeteprinters.
To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery. See also Sleep mode on page 10 and Change the auto-off setting on page 46.
14 ◦ Print connectivity configuration ◦ Print all pages (prints all the above reports) Chapter 1 Introduction ENWW
2 ENWW Installing the software ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Uninstall the printer software (Mac OS X) 15
Connect the printer to your network The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes. Once the printer has a working network configuration, you can check its network address from the front panel: press , then .
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document discusses how name resolution plays a fundamental role in Dual-Stack transition methods.
virtually anywhere. To use HP Designjet ePrint & Share, you must create a free password-protected account to protect your documents. If you have enabled Web Services on your printer, you can print to your printer by email. You can find the email address in the printer's front panel: press , then . Then send the file you want to print to that email address as an attachment. You can also use your HP Designjet ePrint & Share account to print remotely to your printer.
7. The printer software is installed, including the printer drivers and other HP software, such as the HP Utility. An active Internet connection is recommended in order to perform a full installation with the latest software. If you have enabled Web Services on your printer, you can print to your printer by email. You can find the email address in the printer's front panel: press , then . Then send the file you want to print to that email address as an attachment. 8.
● If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows IP Printing. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer's name with an IP Printing connection type, check the box My printer is not in the list. Click Continue. 9. Continue following the instructions on the screen.
3 ENWW Setting up the printer ● Introduction ● Set up your Web-connected printer ● Web Services manual configuration ● Configure a scan-to-network or scan-to-FTP folder ● Paper suitability options ● Turn nesting on and off ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID ● Set Windows driver preferences 21
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use.
NOTE: If an administrator password has been set, it will be required to change these settings. Thus, the administrator can prevent the printer from being connected to the Internet, if desired. ● In the Embedded Web Server: select Setup > Internet connection. ● Using the front panel: press , then , then Connectivity > Internet connectivity. The following settings are available: ● Internet connection: The default value is Yes. ● Proxy > Enable proxy: Enable or disable a proxy server.
● Print quality: Choose between Best, Normal, and Fast. ● Roll: Choose between Roll 1, Roll 2, and Save paper, which automatically chooses the narrowest roll on which the print will fit. ● HP ePrint Center jobs: Choose between On hold and Direct print. By default, jobs from the cloud are On hold. If you choose Direct print, the front panel will not ask for permission before printing.
● Protocol may be FTP or CIFS (Windows). ● Folder type may be public or private. The folder type is displayed in both the Embedded Web Server and the front panel with an icon. When you select a private folder, you must enter a password in the front panel. ● Alias name is displayed in the front panel when you are choosing the scan destination. It may be different from the network or FTP folder name. ● Server name should contain the network name of the remote computer.
3. Click Add to save the configuration. NOTE: If the product has already been configured for scanning to the network and you now want to use a different shared folder, click Modify. 4. The printer automatically checks that it can access the network folder. If not, see Cannot access the network folder on page 200. You can check at any later time that the shared folder remains accessible by clicking Verify in the Embedded Web Server.
6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes that user). 7. If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the folder in the Security tab. Only some file systems such as NTFS require this. The 'scanner user' can now access the folder and write files to it.
28 3. Open the System Preferences application and select the Sharing icon. 4. Make sure the 'scanner user' has Read & Write access to the folder. 5. Click Options. 6. Check the Share files and folder using SMB box, and make sure that the 'scanner user' is checked in the On column.
7. Click Done. You will now see file sharing enabled and Windows sharing on. The 'scanner user' can now access the folder and write files to it. Next, you must configure the printer to send scans to the folder. Paper suitability options Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper.
● Minimize paper waste. If this option is chosen, the printer will choose the narrowest roll that meets all the criteria, to avoid wasting paper due to trimming. This is the default option. ● Minimize roll changes. If this option is chosen, the printer will choose the roll that is currently active, to avoid wasting time with a roll switch. ● Use roll with less paper. If this option is chosen, the printer will choose the roll that has the least paper.
TIP: Optimized order uses the minimum amount of paper; however, it may take longer to print because the printer waits for compatible pages to arrive. Turn usage information on and off The printer can send usage information periodically by e-mail. You can request this in the following ways: ● In the HP Designjet Utility for Windows: from the Admin tab, select Printer settings > Accounting. ● In the HP Utility for Mac OS X: select Configuration > Printer Settings > Configure Printer Settings > Accounting.
To access alert settings under Windows ● Select Alert Settings in the Tools menu of the HP Designjet Utility. ● Select Alert Settings in any alert page displayed by the HP Designjet Utility. ● Right-click the system tray icon of the HP Designjet Utility, and select Alert Settings. In the Alert Settings window, you can use the Alerting slider to turn off alerts completely. Alternatively, you can choose when, if ever, to display critical or non-critical alerts.
● User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes. ● Printer access control: Enable, disable, or change the administrator password.
● In the HP Designjet Utility for Windows: from the Admin tab, select Printer settings > Accounting > Require account ID. ● In the HP Utility for Mac OS X: select Configuration > Printer Settings > Configure Printer Settings > Accounting > Require account ID. If this setting is turned on, the account ID field will be mandatory and jobs with no account ID will be kept "on hold for accounting". The account ID can be set in the printer driver when sending the job.
4 ENWW Network configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols 35
Introduction The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks.
Add the printer to your network system When the printer is configured for proper operation on your network, you can then add the printer on each computer that will send print jobs directly to it. To add the printer to your system configuration, you must use network printer installation software for your system. You are recommended to use the HP Start-Up Kit DVD that came with your printer. Client-server printing After you have set up the printer, you will need to set up your network clients to access it.
Item Description Port Config If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: Auto Negotiation ● UNKNOWN: The printer is in an initialization state. ● DISCONNECTED: A network connection has not been detected.
Control network protocols The printer can simultaneously support multiple network communication protocols. This allows network computers that may be using different protocols to communicate with the same printer. Each protocol may require some configuration before the printer can communicate on the network. For some protocols, required parameters are automatically sensed and user-specified settings are not needed. However, for other protocols, there may be many parameters to configure.
Menu item Sub-menu item Sub-menu item Values and Description DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. Manual Settings (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n).
Menu item Sub-menu item Sub-menu item Values and Description DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server. Router Unavailable: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server.
Menu item Sub-menu item Sub-menu item IPSEC Values and Description Specify the IPsec or Firewall status on the print server. Keep: IPsec/Firewall status remains the same as currently configured. Disable: IPsec/Firewall operation on the print server is disabled. Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults.
● ● ◦ Bonjour (for Mac OS X) ◦ FTP (File Transfer Protocol) ◦ WS Discovery (Microsoft Web Services) ◦ Embedded Web Server, HTTP (TCP port 80) ◦ Embedded Web Server, HTTPS (TCP port 443) ◦ IP Security (IPsec) Printing ◦ Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102) ◦ LPD printing (TCP port 515) ◦ IPP printing (TCP port 631) ◦ FTP printing (TCP ports 20, 21) ◦ WS Print (Microsoft Web Services) Security ◦ SNMP v3 ◦ SSL/TLS ◦ 802.
5 44 Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Change the auto-off setting ● Change the loudspeaker volume ● Change the front-panel display brightness ● Change the units of measurement ● Configure network settings ● Change the graphic language setting ● Manage printer se
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then , then Setup > Front panel options > Language. ● If you cannot understand the current front-panel display language, start with the printer powered off. and then Press the Power key to turn it on. When you see icons appear on the front panel, press .
You can see your printer's IP address on the front panel by pressing and then . You can also access the Embedded Web Server from the HP Designjet Utility or HP Utility. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 233.
Change the front-panel display brightness To change the brightness of the front-panel display, press , then , then Setup > Front panel options > Display brightness, and select a value you want. Press OK to set the value. The default brightness is set to 50. Change the units of measurement To change the units of measurement in the front-panel display, press , then , then Setup > Front panel options > Unit selection, and select English or Metric. By default the units are set to metric.
To configure the same network settings from the front panel, press , then , then Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. You have various other options available from the Connectivity > Network connectivity > Advanced menu. ● Allow SNMP: Specify whether SNMP is permitted. ● Embedded Web Server > Allow EWS: Specify whether the Embedded Web Server is enabled. ● Web Services > HP Utility software: Enable or disable the HP Utility.
You may wish to use the same credentials for HP Designjet ePrint & Share and the ePrint Center, so that they are easier to remember. Change your printer’s email address You can change your printer's email address at the HP ePrint Center: http://www.hp.com/go/eprintcenter.
6 50 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● The stacker ● The basket ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Change the retrieval time ● Turn the automatic cutter on and off ● Feed and cut the paper Chapter 6 Paper handling ENWW
General advice CAUTION: Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully. CAUTION: Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation.
2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: end. Be sure to remove the black end first. Removing the blue end first could damage the black WARNING! Do not insert your fingers into the spindle supports during the removal process.
3. The spindle has a stop at each end. The blue stop can move along the spindle and has a latch to lock it in place. Open the latch and remove the blue stop from the end of the spindle. 4. If there is already a roll or core on the spindle, remove it. 5. If the roll is long, rest it horizontally on a table and insert the spindle into it. TIP: You may need two people to handle a large roll. 6. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown.
7. Put the blue stop onto the open end of the spindle, and push it towards the end of the roll. 8. Ensure that the blue stop is pushed in as far as it goes; until both ends are against the stops, then close the latch. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Supplies and accessories on page 166.
If the roll you have selected is already loaded, you have to wait while it is automatically unloaded. 2. If you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby position, so that it can be printed on again without reloading whenever required (and vice versa). NOTE: If at any time you open a roll cover while that roll is loaded but not printing, the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it. ENWW 3.
6. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 8. If the leading edge of the paper has a barcode, the printer reads and then cuts off the barcode, which falls into the basket. 9.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 173. Unload a roll Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described below. Quick procedure with paper on the roll If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically. The front panel prompts you to load a new roll or sheet.
Load a single sheet 1. Ensure that both roll covers are closed. If a roll cover is opened while a sheet is loaded, the sheet is immediately unloaded. WARNING! Do not load the sheet before starting the loading process from the front panel. 2. At the front panel, press , then if it is not already highlighted, then the sheet icon, then Load > Load sheet. Alternatively, press 3. , then , then Paper > Paper load > Load sheet.
7. Push the sheet into the printer until it will not go any further. WARNING! Do not push your fingers inside the printer's paper path. 8. Guide the sheet into the printer until the printer beeps and starts pulling the paper. 9. The printer checks the alignment. 10. If the sheet is not correctly aligned, it is ejected, and you will have to try again. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully on page 173.
TIP: Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the printer is not printing. TIP: You can lock the stacker cover in the open position to collect special jobs. Make sure that you close it afterwards. TIP: If you want to use a photo paper for printing in normal printing mode to the stacker, you are recommended to use an HP Instant-Dry Photo Paper.
In manual mode: ● You can print only one page at a time. You must start each page manually from the front panel. ● You print with the stacker cover open, and stand in front of the printer to check the print as it emerges. ● With the stacker cover open, you have a better view of the print as it emerges, but the stacker cannot guarantee that the print will follow the correct paper path, so you must watch over it to prevent possible damage.
The basket The stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket. You may decide to use the basket if the stacker is full, or if you want to separate a job from the other jobs printed to the stacker. The basket can accept up to 10 A1 or D-sized sheets of bond paper. Larger prints should be removed from the basket immediately after printing.
NOTE: Colors may not be accurate. This method is not recommended for high-quality prints. ● Download the correct paper preset from http://www.hp.com/go/T2500/paperpresets. NOTE: HP provides presets for HP paper types only. If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware on page 153.
Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling. Press , then , then Setup > Print retrieval > Drying time.
● To trim the leading edge of the paper if it is damaged or not straight. The cut strip falls into the basket. ● To feed and cut the paper when the automatic cutter has been disabled. ● To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages. NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay.
7 Working with two rolls The uses of a multiroll printer A multiroll printer can be useful in several different ways: ● The printer can automatically switch between different paper types according to your needs. ● The printer can automatically switch between different paper widths according to your needs. This enables you to save paper by printing smaller images on narrower paper.
● ● With different paper types loaded: ◦ Type is: Select the paper type you require ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: doesn't matter With different paper widths loaded: ◦ Type is: Use printer settings ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: Minimize paper waste TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper economically on page 79.
8 68 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility ● Print from a computer using a printer driver ● Advanced print settings ● Print from iOS with AirPrint Chapter 8 Printing ENWW
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 69. ● Print a file that is already in the job queue. See Reprint a job from the queue on page 105.
● Page order: allows you to choose first page on top, or last page on top ● Rotation allows you to rotate the print by any multiple of 90°, or you can choose Automatic, which rotates the print automatically if that will save paper. ● Printer margins allows you to change the default printer margins. NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently.
Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in one of the above formats, but its name may have an extension such as .plt or .prn. If the files are not in one of these formats, they will not be printed successfully.
Select print quality The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality. Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed. With some paper types, you can choose a compromise position between the two. Alternatively, you can select from the custom options: Best, Normal and Fast.
NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel. Custom paper sizes If you want to choose a paper size that is not included in the list of standard paper sizes, there are various different ways to specify it. Use the Windows printer driver 1. Select the Paper/Quality tab. 2. Press the Custom button. 3. Enter the name and dimensions of your new paper size. 4. Press OK. The new paper size is automatically selected.
● If a printer queue is shared from another computer, this paper size will not appear on the driveŕs document size list. A Windows form in a shared queue needs to be created in the server. ● If the printer queue is deleted, the paper size is not deleted. Use the Mac OS X printer driver 1. Go to the Page Setup dialog. NOTE: If your application offers no Page Setup dialog, please use the Print dialog. 2. Select Paper Size > Manage Custom Sizes. Use the Embedded Web Server 1.
● In the Windows driver dialog: select the Paper/Quality tab, then select Use printer settings in the Paper Type drop-down list. ● In the Mac OS X Print dialog: select the Paper/Quality panel, then select Any in the Paper Type dropdown list. NOTE: These are the default Paper Type selections. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger).
● Off: where the lines cross, only the color of the top line is printed. This is the default setting. ● On: where the lines cross, the colors of the two lines merge. , then To turn merge on, go to the front panel and press , then Setup > Printing preferences > HP-GL/2 options > Merge. You can set the merge option from your software in some applications. Settings in your software override the front-panel settings.
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel. High-quality printing You can specify high-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS X Print dialog: go to the Paper/Quality panel and move the print-quality slider to the extreme right ('Quality').
Print in gray shades You can convert all colors in your image to shades of gray: see Printing in grayscale on page 115. Print with no margins Printing with no margins (to the edges of the paper) is known as borderless printing. This can be done only on rolls of photo paper. In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the paper is absorbed by the sponge situated in the platen.
● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when printing > On. ● Using the front panel: press , then , then Setup > Printing preferences > Paper options > Enable crop lines > On. To print crop lines with nested jobs (see Nest jobs to save roll paper on page 79), you must select a different option: ● ● In the Embedded Web Server: select Setup > Printer settings > Job management > Use crop lines when nest is enabled > On.
3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off on page 30. What pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless there are too many of them to fit into the remaining length of the roll.
Use ink economically Here are some recommendations for making economical use of ink. ● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For further economy, select custom print quality options, then select Fast and Economode. ● Clean the printhead only when needed. Cleaning the printhead can be useful, but it uses a small amount of ink.
● Check the ink levels remaining in your ink cartridges. ● When you have submitted your print jobs, you can use the Embedded Web Server from a remote location to monitor their status. ● Drying time should be set to Optimal. ● Press , then , then Setup > Printing preferences > Paper options > Roll switching options > Minimize roll changes or Use roll with less paper. We recommend the following settings, depending on the paper type and what kind of prints you are making.
● To print, press the arrow and then Print. Choose your printer's name from the list that appears. ● If you need more information, go to the printer's front panel, and press , then , then Setup > Connectivity > AirPrint connectivity > Help. Alternatively, visit http://www.hp.com/go/airprint.
9 Scanning Paper types suitable for scanning The scanner does not support the full range of paper types that may be used by the printer. The following paper types are supported by the scanner. ● White paper to scan any matte original printed with inkjet technology. Choose this option to scan, for instance, anything printed with this printer on any of these paper types: HP Universal Inkjet Bond Paper, HP Coated Paper, HP Heavyweight Coated Paper, plain paper.
NOTE: The maximum length of paper that the scanner can scan depends on the paper width and the scan resolution. An alert is displayed if the maximum length is exceeded. NOTE: Scanned images may be saved to PDF files with the T2500 PS only. 2. 3. Push the sheet into the insertion slot until you feel it contact the rollers. The scanner will automatically grab the sheet and move it into position for scanning. If you feel that the sheet has loaded badly and you want to try again, you can pull it out manually.
NOTE: The use of USB flash drives with your printer may be disabled in the Embedded Web Server (Setup > Security > Disable USB drives). ● In a network folder (a folder on a computer that is accessible through the network) NOTE: The network folder option will not work unless the network folder has been correctly set up and identified in the Embedded Web Server or HP Utility: see Configure a scan-to-network or scan-to-FTP folder on page 24.
8. Press 9. After scanning, you can choose to scan again or go to the job queue. to eject the scanned sheet from the scanner; be ready to pick it up from the rear. TIP: All scan jobs are saved in the scan queue, where they can be accessed by any user. If your job is private, you may wish to delete it from the queue after recovering the image file. TIP: If you scan an image to a file and then decide to print it one or more times, you can change the print settings every time.
10 Copying Before starting to copy, see Paper types suitable for scanning on page 84. 1. Load the sheet with the printed side facing upwards (you can also load the sheet before step 1, if you prefer). Align the center of the sheet approximately with the center of the scanner. Use the standard size markings to help you. NOTE: The maximum length of paper that the scanner can scan depends on the paper width and the scan resolution. An alert is displayed if the maximum length is exceeded. 2. 3. 4.
● Copy color allows you to choose color or grayscale printing. ● Roll allows you to specify printing on roll 1 or roll 2, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit. ● Job output allows you to send the print to stacker or basket. ● Content type allows you to optimize the scan for a line drawing, a photographic image, or a mixed image. ● Original type allows you to specify the paper type on which the original image has been printed.
11 Web-connected printing 90 ● Introduction ● Enable Cloud printing for your printer ● Print through the Cloud with HP Designjet ePrint & Share ● Print by email ● Print from a smartphone or tablet ● View and print from the HP Designjet ePrint & Share website ● Print from HP Designjet ePrint & Share using the printer’s front panel ● Scan to an email address ● View and print from other content repositories ● Create your Online Print History ● Share files in your Online Print History ●
Introduction Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 153) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from almost any device, including smartphones, tablets, and laptops For the latest information, see http://www.hp.com/go/designjeteprinters. NOTE: You can print by email from any device capable of sending email.
1. From your application, send the file to print, selecting your printer. 2. If you are already signed into your HP Designjet ePrint & Share account, you can select settings and continue printing through the Cloud. If you are not signed in to HP Designjet ePrint & Share, a dialog appears asking you if you are trying to print locally or remotely through the Cloud. Select the option Print remotely through the cloud and sign in to your account, then continue printing normally.
ENWW 2. An image of your print is displayed. 3. To print the file, press Print. 4. Select the printer if it is already listed; or, if necessary, press Add a printer and give your printer's email address to add it to the list.
5. Choose the print settings, then press Print. NOTE: Printing may not start immediately. Whenever you print a document with HP Designjet ePrint & Share, it is saved in your Online Print History. From other applications, when there is an ‘Open In’ option available, select ePrint & Share in order to print your documents on a Web-connected HP Designjet printer. View and print from the HP Designjet ePrint & Share website 1. 94 Go to http://www.hp.com/go/eprintandshare and log in to your account.
2. To view and print a file, select the category to filter your list of saved files (printed, scanned, shared with me, or all). You will see a list of your files ordered by time. The file can be identified by the name, the date and time of printing, the printer that was used, and the thumbnail. 3. Select the file, and a file preview is shown in the right panel. If the file contains multiple pages, you can navigate through the pages using the arrows.
96 2. Press the HP ePrint & Share icon. 3. Sign in to HP Designjet ePrint & Share using your registered email address and password. 4. Press the white Email address field to enter your email address. A keyboard is displayed so that you can enter the letters. Press OK when you have finished; then enter your password in the same way.
5. Select an event category by pressing its name. You can select All events, all Printed events, all Scanned events, or all Shared events. 6. Select a particular event by pressing the event name. The number of files associated with each event is shown on the right. 7. Select a file from the event by pressing the file name. 8. The default print settings are displayed, and you can change them by pressing the Settings button. The number of copies can be changed by pressing the up or down arrows. 9.
98 1. Press the Scan icon on the front panel's home screen. 2. Press the HP ePrint & Share icon. 3. Sign in using your registered email address and password. 4. Press the white Email address field to enter your email address. A keyboard is displayed so that you can enter the letters. Press OK when you have finished; then enter your password in the same way.
5. The default scan settings are displayed, and you can change them by pressing the Settings button. NOTE: You can change the default settings from the front panel. 6. When you are ready to scan, press the Start button. 7. If you have not already done so, feed the document into the scanner as shown, centered and facing up. 8. When the scan is complete, the scan results are displayed.
9. In the next screen, you can choose to share the scan with any of your contacts. You can also add new contacts. Press the Send button when ready. NOTE: Your own email address is always selected by default. Your contact will receive an email invitation to view and download the file from the HP Designjet ePrint & Share website. 10. After adding one document to the scan queue, you can press the Make another scan icon to scan another document.
● Whenever you print from the front panel using HP Designjet ePrint & Share ● Whenever you print from the the mobile app on your smartphone or tablet ● Whenever you print from an FTP site using HP Designjet ePrint & Share or the mobile app Documents are not added to your Online Print History when you print by email without using HP Designjet ePrint & Share. Share files in your Online Print History You can share any of the files in your Online Print History with your colleagues.
HP Designjet ePrint & Share is hosted in a first-class data center. Physical access to these premises is strictly controlled and restricted. Only employees who have a legitimate business need can access the data center. All the computers hosting the HP Designjet ePrint & Share service are protected by a multi-tiered firewall, all the systems are constantly monitored, and intrusion detection tests are run periodically.
12 Job queue management ENWW ● The job queue in the front panel ● The job queue in the Embedded Web Server or HP Utility 103
The job queue in the front panel To see the job queue on the front panel, press on the home screen. You can choose Print & Copy Jobs or Scan Jobs from the tabs at the top of the screen. Job queue page The job queue page shows all jobs that are available in whichever job queue you have selected. The print & copy queue includes jobs that are being received, parsed, rendered, printed, and already printed. The scan queue includes jobs that are being scanned and jobs that have been scanned.
If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off and then move it to the front of the queue as described above. In the following cases, the Move to front button is not displayed: ● The job is already at the front of the queue. ● The job is on hold—in this case the Force print button is displayed instead.
The job queue in the Embedded Web Server or HP Utility The HP Utility provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP Utility. To see the queue in the Embedded Web Server, select Job Center from the HP Utility. Job queue page By default, access to the job queue is open to all users.
NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job.
To make more than one print of a non-printed job in the queue from the front panel, select the job and choose Copies, then specify the number of copies required. This overrides any value set by your software. NOTE: If Rotate was On when you sent the file, every copy will be rotated. NOTE: You cannot use this method for PCL3GUI jobs. To reprint old jobs that are PCL3GUI, you may be able to use your operating system's printer spooler, if you have already set the spooler to save old jobs.
● Printed ● Canceled: The job has been canceled by the printer ● Canceled by user ● Empty job: The job does not contain anything to print Reactivate a job on hold When the printer puts a job on hold you receive an alert, see Alerts on page 234, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off.
13 Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server ● Color management from the front panel ● Color management and the scanner 110 Chapter 13 Color management ENWW
Introduction Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable results. ● Color calibration for consistent colors. ● One gray and two black inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers. How colors are represented All devices that display color use a color model to represent color in numerical terms.
NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because the printhead has been replaced, and should be repeated. ● Done: the paper has been calibrated, and the calibration is up to date. ● Disabled: this paper cannot be calibrated. NOTE: Color calibration cannot be performed on plain paper, nor on any kind of transparent material.
There are two basic approaches to color management for your printer: ● Application-Managed Colors: in this case your application program must convert the colors of your image to the color space of your printer and paper type, using the ICC profile embedded in the image and the ICC profile of your printer and paper type. ● Printer-Managed Colors: in this case your application program sends your image to the printer without any color conversion, and the printer converts the colors to its own color space.
● In the Mac OS X Print dialog: select the Color Options panel, then select from the Printer Emulation list. Color adjustment options The aim of color management is to print accurate colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual color adjustments.
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset button restores each slider to its default central position.
● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls. ● The zone definition sliders can be used to define what you mean by highlight, midtone and shadow. ● The other controls for highlight, midtone and shadow can be used to adjust the gray balance of highlights, midtones and shadows respectively. The Reset button restores each control to its default setting.
Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers. You can set color emulation in the following ways: ● In the Windows PostScript driver dialog: select the Color tab, and Printer Managed Colors. ● In the Mac OS X Print dialog: select the Color Options panel, then select Printer Emulation from the Color Management list.
● U.S. Web Uncoated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 260% total area of ink coverage, negative plate, uncoated white offset stock. ● Euroscale Uncoated 2 uses specifications designed to produce quality separations using Euroscale inks under the following printing conditions: 260% total area of ink coverage, positive plate, uncoated white offset stock.
If you leave an option set to Default, the setting saved in the job will be used. If the job contains no setting, the front-panel setting in the printer will be used. ● Color/Grayscale: you can choose to print in color, in shades of gray, or in pure black and white. ● Default RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. ● Printer emulation: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation).
NOTE: These front panel settings can all be overridden by the printer driver or Embedded Web Server job submission settings. ● Color/Grayscale: you can choose to print in color, in shades of gray, or in black and white. Default: Print in color. ● Select RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. Default: sRGB. ● Emulate printer: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation).
14 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office For printing examples using HP Designjet ePrint & Share, see http://www.hp.com/go/eprintandshare.
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the document size.
ENWW 3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Layout/Output tab, and then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print from Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window.
ENWW 3. The Plot window opens. You can see further options by pressing the circular button in the lower right corner of the window. 4. Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button.
6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality). 7. Press the Margins/Layout button for additional layout options.
8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disable automatic cutter option, and check the Autorotate option, which can help to avoid wasting paper. 9. Press the OK button and save your configuration changes to a PC3 file. Using printer emulation Printer emulation can be requested by selecting Advanced settings > Color > Color management > Printer Managed Colors > Printer emulation.
2. Choose from the available document sizes. If you do not find the size that you intend to use, press the Custom button. Enter the width, the length, and the name of your custom size. Press the Save and OK buttons.
3. You may wish to change the default paper source, paper type, and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010. Using PowerPoint 1. ENWW Select the File tab, then Print, and select the name of your printer.
2. Select Printer Properties > Layout/Output > Fit to to scale the document to a particular size.
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. ENWW Select File > Page Setup > Print.
2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use printer settings.
5. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. ENWW Select the Page Layout tab, then Size, and choose the paper size you want.
2. Select the File tab, then Print, and select the name of your printer. 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality.
4. ENWW Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Excel.
15 Retrieving printer usage information ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 136 Chapter 15 Retrieving printer usage information ENWW
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 137. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on page 137. If the HP Utility is not available, see Access the HP Utility on page 45. ● Request accounting data by email.
Accounting statistics with the HP Utility 1. Access the HP Utility, see Access the HP Utility on page 45. 2. Under Windows, select the Job center and then Accounting, which launches the Embedded Web Server. Under Mac OS X, select Job Accounting and click the Look Up button. Accounting statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 45. 2. Go to the Main tab. 3. Select History > Accounting. Request accounting data by email 1.
When you have completed the above steps, the printer will send accounting data by email with the frequency that you specified. The data are provided in XML and can easily be interpreted by a third-party program. The data provided on each print job include when the job was submitted, when the job was printed, the printing time, the type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of ink used and various other attributes of the job.
16 Handling ink cartridges and printhead ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● Safe mode ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage information 140 Chapter 16 Handling ink cartridges and printhead ENWW
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Supplies and accessories on page 166. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 247). Avoid touching pins, leads and circuitry. Check the ink cartridges status To view the ink levels of your ink cartridges, press on the front panel, then .
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake it vigorously.
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the cartridge has been inserted.
5. When all cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted. Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty.
● Status, see Front-panel error messages on page 236 ● Volume of ink it has used ● Warranty status You can also get some of this information from the HP Utility. For an explanation of the printhead status messages, see Printhead status messages on page 229. If the warranty status is See warranty note, this indicates that expired ink is being used. If the warranty status is Out of warranty, this indicates that non-HP ink is being used.
3. The front panel asks you to lift the scanner. 4. Locate the printhead carriage. 5. Raise the blue printhead cover.
ENWW 6. Pull the blue cover back towards you, raising the black piece to which it is attached. 7. Leave the black piece approximately vertical. 8. Grasp the printhead by the blue pieces on each side.
9. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old cartridge later if it still contains some ink. 1. Insert the new printhead. CAUTION: Insert the printhead slowly and vertically, straight down.
3. Lower the black piece over the printhead. 4. Close the blue cover and make sure that it is properly closed. When the printhead has been inserted correctly and is accepted by the printer, the printer beeps. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to be reinserted.
5. Lower the scanner. 6. The front-panel display confirms that the printhead is correctly inserted. The printer starts checking and preparing the printhead. The default routine process takes 10 minutes. If the printer finds problems in preparing the printhead, it takes longer, up to 45 minutes. After the printhead is checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see Align the printhead on page 228. 7.
17 Printer maintenance ENWW ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe 151
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
1. Turn off the power using the Power key on the front panel. 2. Also turn off the power switch at the rear of the printer. 3. Disconnect the printer's power cable. CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage. When reconnecting the power cable, remember to route the cable tidily along the back gutter. When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printhead.
● Using the Embedded Web Server, select the Setup tab and then Maintenance > Firmware update. Press Check now to check whether new firmware is available. If new firmware is available, some information about the new firmware is displayed, and you are given the opportunity to download and install it. ● Using the HP Designjet Utility under Windows, select the Admin tab and then Firmware Update. ● Using the HP Utility under Mac OS X, select Firmware Update in the Information and Support group.
the purpose. This is the normal method in which files are erased on most computer systems; it is the fastest method but the least secure. ● Secure Fast Erase (1 pass): all pointers to the information are erased, and the information itself is also overwritten with a fixed character pattern. This method is slower than Non-Secure, but more secure. It may still be possible to access fragments of the erased information by using special tools to detect residual magnetic traces.
18 Scanner maintenance ● Clean the scanner’s glass plate ● Replace the scanner’s glass plate ● Calibrate the scanner 156 Chapter 18 Scanner maintenance ENWW
Clean the scanner’s glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed.
3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the printer. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner glass plate or anywhere else in the scanner. Do not worry about tiny droplets of water left on the glass: they will evaporate. 4.
● ENWW Clean the pressure rollers and the feed rollers.
5. Close the scanner cover and gently push it down to lock it into place. 6. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 7. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key. Replace the scanner’s glass plate Over time, the condition of the glass plate can deteriorate. Small scratches on the surface of the glass can reduce image quality.
2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 3. ENWW Unscrew 4 screws from the upper part if you intend to replace any of the three upper glasses; or unscrew the 4 screws of the lower part for the two lower glasses.
4. Remove the plastic piece (upper or lower as appropriate), and the plastic tabs next to the glass you intend to remove. 5. Slide the glass laterally to remove it.
ENWW 6. Slide the new glass into place. 7. Put back the plastic tabs you removed earlier.
8. Put back and screw in the plastic piece you removed earlier. 9. Close the scanner cover and gently push it down to lock it into place. 10. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key.
Calibrate the scanner Your scanner has been calibrated at the factory, and theoretically CIS scanners do not need to be recalibrated during their lifetimes. Nevertheless, because of environmental changes, your scanner may start showing image defects that can be easily corrected by recalibrating the scanner.
19 Supplies and accessories ● How to order supplies and accessories ● Introduction to the accessories 166 Chapter 19 Supplies and accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories: ● Visit http://www.hp.com/go/T2500/accessories on the Web. There you will also see the latest list of supplies and accessories for your printer. ● Contact HP Support (see Contact HP Support on page 242), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing.
● (A) indicates papers available in Asia (excluding Japan) ● (C) indicates papers available in China ● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all regions. Table 19-3 Roll paper Paper type g/m² Length Width Part numbers 80 45.
Table 19-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Natural Tracing Paper 90 45.7 m (150 ft) 594 mm (23.39 in) (A1) Q1439A (J) 610 mm (24 in) C3869A (AEN) 914 mm (36 in) C3868A (AELN) 610 mm (24 in) C3860A (AJN) 914 mm (36 in) C3859A (JLN) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B 15.2 m (50 ft) 610 mm (24 in) CZ984A (AEN) 22.9 m (75 ft) 914 mm (36 in) Q8806A (AEN) 15.
Table 19-3 Roll paper (continued) Paper type g/m² Length Width Part numbers HP Colorfast Adhesive Vinyl, 2 Pack 190 without liner 12.2 m (40 ft) 914 mm (36 in) C0F08A HP Universal Adhesive Vinyl, 2 Pack 150 without liner 20.1 m (66 ft) 914 mm (36 in) C2T51A HP Everyday Matte Polypropylene, 2 Pack 120 30.5 m (100 ft) 610 mm (24 in) CH022A 914 mm (36 in) CH023A HP Durable Banner with DuPont Tyvek, 2 Pack 140 22.
3-in Spindle Adaptor Kit With this adaptor you can use paper rolls with 3-inch cores, provided that the diameter of the roll is within printer specifications.
20 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong paper type ● An “on hold for paper” message ● The paper has jammed in the print platen ● The paper has jammed in the stacker ● The printer reports unexpectedly that the stacker is full ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The print remains in the printer after printing has comp
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer, you should feel the printer grab the paper. ● The paper may be crumpled, or warped, or may have irregular edges. Unsuccessful roll load ● If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
Front-panel message Suggested action Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent. Roll cover closed during paper load process Do not close the roll cover until you are prompted to do so by the front panel. Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too short to be loaded in the printer. Press to stop the load process.
● Plain Paper ● Coated Paper ● Heavyweight Coated Paper ● Super Heavyweight Plus Matte Paper TIP: If you load paper that is slightly thicker than the paper type you selected, the printer will use less ink than usual for the loaded paper. For other print-quality problems, see Troubleshooting print-quality issues on page 182.
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed? Yes. Every time a new roll of paper is loaded, the printer will check if there are any jobs on hold for paper that could be printed on the loaded roll. I don’t like jobs being put on hold for paper. Can I prevent it? Yes, this can be done from the front panel: see Paper mismatch action on page 29.
ENWW 2. Move the carriage manually to the left side of the printer, if feasible. 3. Go to the paper path.
4. Cut the paper with a pair of scissors. 5. Open the roll cover.
ENWW 6. Manually rewind paper onto the roll. 7. If the leading edge of the paper is ragged, trim it carefully with scissors.
8. Remove the paper left in the printer. 9. Make sure you have removed every fragment of paper. 10. Lower the scanner and close the roll cover. 11. Restart the printer by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on. 12. Reload the roll, or load a new sheet see Paper handling on page 50. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper.
When the stacker cover is closed and the printer detects no jammed paper, the front panel requests confirmation to continue printing.
21 Troubleshooting print-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on t
● ENWW If you still have a problem 183
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 167.
rate at which the paper advances. See Troubleshooting print-quality issues on page 182 for steps to determine if paper advance calibration will solve your issue. You can check the paper advance calibration status of the currently loaded paper at any time from the front panel. Press , then , then Image quality maintenance > Calibration status. The status may be one of the following. ● DEFAULT: This status appears when loading any paper that has not been calibrated.
4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero.
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 62. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 68). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality slider to Speed, try setting it to Quality.
5. If the problem remains, go to the front panel and press , then , then Image quality maintenance > Calibration status to see the printhead alignment status. If the status is PENDING, you should align the printhead. See Align the printhead on page 228. After alignment, you may wish to reprint your job in case the problem has been solved. 6. Go to the front panel and press , then , then Image quality maintenance > Calibration status to see the paper advance calibration status.
1. Align the printhead. See Align the printhead on page 228. 2. Reseat the printhead by removing and then reinserting it. See Remove the printhead on page 145 and Insert the printhead on page 148. Lines are discontinuous If your lines are broken in the following way: 1. Check that you are using appropriate print-quality settings. See Printing on page 68. 2. When printing on uncoated paper in Fast mode, try loading the paper as Bright Bond. 3. Align the printhead.
Line lengths are inaccurate If you have measured your printed lines and find that the lengths are not sufficiently accurate for your purposes, you can try to improve line length accuracy in the following ways. 1. Print on HP Matte Film, for which your printer's line length accuracy is specified. See Functional specifications on page 244. Polyester film is about ten times more dimensionally stable than paper. However, using film that is thinner or thicker than HP Matte Film will reduce line length accuracy.
The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 62. 2.
Whenever you notice this problem, cancel the printing job immediately. Press on the front panel and also cancel the job from your computer application. Soaked paper can damage the printhead. Try the following suggestions to avoid this problem: 1. Increase the margins by relocating the image to the center of the page, either with your software or with the front panel’s Move Paper option (see Move the paper on page 63).
Edges of objects are stepped or not sharp If edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Normal. See Printing on page 68.
White spots on the print You may notice white spots on the print. This is probably due to paper fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1.
If you have to use such files, try to ensure that the EPS, PDF or grayscale images are already in the same color space that you intend to use later on in Adobe InDesign or QuarkXPress. For instance, if your final goal is to print the job in a press that follows the SWOP standard, convert the image into SWOP when you create it. Colors are fading If you print on instant-dry photo paper, your prints will fade rapidly.
NOTE: An image 32,768 pixels long would print at a length of 1.39 m (54.61 in) if you select Best or Quality in the driver, 2.78 m (109.23 in) if you select Fast, Normal or Speed in the driver. If you try to print an image larger than this from these applications, the bottom of the image may be clipped. To print the whole image, try these suggestions: ● Try using the PostScript printer driver to print your job, if you have not already tried it.
1. Use the same paper type that you were using when you detected a problem. 2. Check that the selected paper type is the same as the paper type loaded into the printer. See View information about the paper on page 62. 3. At the printer's front panel, press , then , then select Image Quality Maintenance > Print diagnostic image. It takes about two minutes to print the Image Diagnostics Print. The print is divided into two parts, both of which test printhead performance.
And here is an example of the same printhead in a bad state: Corrective action 1. Clean the printhead if necessary (see Clean the printhead on page 228). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printhead again, and reprint the Image Diagnostics Print to see whether the problem has been solved. 3.
ENWW ● Check that your printer's firmware is up to date. See Update the firmware on page 153. ● Check that you have the right settings in your software application.
22 Troubleshooting scanner issues Cannot access the network folder If you have set up a network folder (see Configure a scan-to-network or scan-to-FTP folder on page 24), but the printer cannot access it, try the following suggestions. ● Check that you have filled in each field correctly. ● Check that the printer is connected to the network. ● Check that the remote computer is switched on, working normally and connected to the network. ● Check that the folder is shared.
23 Troubleshooting scan-quality issues ● Random vertical lines ● Wrinkles or folds ● Line discontinuities ● Grain in area fills when scanning plain paper ● Small color differences between adjacent CIS modules ● Vertical light lines at the intersection between CIS modules ● Variable line thickness or missing lines ● Inaccurately reproduced colors ● Color fringing ● Clipping in dark or light areas ● Flare in the image when scanning glossy originals ● Vertical red and green bands over w
due to incorrect settings, product limitations, or easily solvable mistakes. A failure mode is due to malfunctions of some of the scanner components. Some of the corrective actions proposed here require the use of the Scanner Diagnostic Plot, which you can print and scan as indicated in The scanner diagnostic plot on page 220. Please do not use any printed version of this guide to test the scanner, as the resolution of the images included here is insufficient.
Actions 1. Re-scan the original, setting the content type to Image, and contrast and background cleaning to zero. 2. If the problem persists, re-scan the original at a lower scanner resolution (Standard quality if scanning, Fast or Normal if copying). It may also help to flatten the original manually as much as possible before scanning it again. NOTE: The problem of wrinkles cannot always be solved, due to the technological limitations of CIS technology.
a. 4 (from module A to E). b. 10, at the intersection between modules. c. 13 in modules A and E, and 14 in modules B, C, and D. If you see any of these defects in the studied areas, call HP support and report a “line discontinuities” error after calibration. The four vertical thin black lines at the beginning and the end of the diagnostic plot show, approximately, the position of the intersection between CIS modules, where this kind of error usually appears.
4. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 156. Check that the maintenance sheet is also clean, and that it is not damaged before calibrating the scanner (an old or damaged maintenance sheet may cause this problem); if it is damaged, call HP support and ask for a new maintenance sheet. 5. If the problem persists, proceed to analyze areas 11 and 12 of the diagnostic plot across modules A to E.
Actions 1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90 degrees before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Scanner maintenance on page 156. If calibration ended without errors, proceed to analyze again pattern number 9 and modules A through E of the diagnostic plot. 3.
Variable line thickness or missing lines When scanning some CAD plots at Standard resolution, mostly when working with grayscale or black-andwhite prints that contain very thin lines, you may see a variation in line thickness, or even some missing lines, in some places: Actions 1. Repeat the scan or copy using a higher resolution (High or Max if scanning, Normal or Best if copying). You should also set background cleaning to 0, or set the content type to Mixed.
4. Note that the image enhancement settings are automatically reset to default values after a certain time, so you may get a different result from copying the same original if you have not checked the settings before starting the job. 5. If you scanned to a PDF file, try opening the PDF file in Adobe Acrobat and saving it as a PDF/A file. For more information, see http://www.adobe.com/products/acrobat/standards.html (English only). 6.
Image © www.convincingblack.com, reproduced with permission. Actions 1. If you are making copies, and the original is printed on photographic paper, while you are copying it onto matte paper, this problem is to be expected. However, you can try to improve the result by running a color calibration of the printer (see Using your printer), and by reducing contrast and background cleaning; this also applies if you see this problem in scanned files. 2.
Flare in the image when scanning glossy originals If the scanner is miscalibrated, or if the original plot you are trying to scan is very glossy or reflective, you can sometimes find flare in the scanned image, as in the following example: original on the left, scanned image on the right. Image © www.convincingblack.com, reproduced with permission. Actions 1. Clean the original and the scanner’s glass plate, then scan again. 2.
The two images below are examples of the stop-start effect when the above image is scanned. Please note the black arrow indicating the scanning direction in these examples. Actions 1. Clean and calibrate your scanner as indicated in Scanner maintenance on page 156. Scan your original again and make sure that the printer is not working while you are scanning. Reduce scanning resolution (choose Standard if scanning, Fast if copying) if necessary. 2.
3. If the problem persists, analyze pattern 4 of the diagnostic plot. If you see the problem shown on the right, call HP support and report a “vibration problem”. Horizontal periodical banding This problem can be found in scanners with a defective pressure roll in some CIS modules.
Actions ENWW 1. Check the scanner lid sensor by opening the scanner lid and checking that the five CIS modules show blinking red, green and blue lights alternately. If not, reboot the machine and call HP support reporting the error appearing at the front panel. If no error is given in the front panel then report “scanner lid sensor failure”. 2. If all the modules lit up correctly in the previous step, close the scanner lid by pushing it down until you hear a click.
4. If the problem persists, analyze pattern number 7 in modules A through E of the diagnostic plot. A correct example is given below, followed by two incorrect examples. Note that there is a black ring near the center of pattern 7. In this step, you must look at the region near the black ring. If you can see discontinuities in the black and white lines, call HP support and report a “defocus or blurring” error.
Actions 1. Turn your original 90 degrees and repeat your scan. 2. If the problem persists, open the scanner lid. Clean the motor wheels (small black rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan. 3. If the problem persists, restart the scanner by turning it off and on again.
3. If the problem persists, try to calibrate the scanner as indicated in Scanner maintenance on page 156. If this operation fails, call HP support with the error code given on the front panel. If no error code appears, try to repeat your scan. 4. If the problem persists, call HP support and report a “vertical black band 20 cm wide”. The scanner damages some originals HP is aware that this scanner may cause vertical scratches on inkjet originals on thick glossy paper.
Vertical distortion If the lid sensor of the scanner fails, the scanner cannot detect when the lid is open. Hence, you can start a scan, and at some point find that the pressure rolls do not move the original through the scanner paper path. You may see images like the following when this happens (original on the left, scanned image on the right). Please note the black arrow indicating the scanning direction in these examples. Actions 1.
Actions 1. Restart your printer. Then calibrate the scanner, as indicated in Scanner maintenance on page 156, and repeat your scan. Turn the original 90 degrees if possible before rescanning. 2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call HP support and report an “object replication“ issue if you see the kind of error shown on the right.
A copied or scanned image is very skewed Originals are often loaded into the scanner with some degree of skew. In order to correct for this unavoidable problem, the scanner has a built-in automatic de-skew algorithm, which measures the skew in the original and rotates the scanned image so that the result is perfectly straight. However, in some cases the de-skew algorithm may increase the skew rather than correcting it. In other cases, the skew is so bad that it cannot be automatically corrected.
24 The scanner diagnostic plot ● Prepare the printer and the paper to print the diagnostic sheet ● Visual check for errors while printing the diagnostic sheet ● Scan or copy the diagnostic plot ● Monitor calibration ● Save the diagnostic plot for future use 220 Chapter 24 The scanner diagnostic plot ENWW
Prepare the printer and the paper to print the diagnostic sheet Turn on your printer and wait until it is functioning. Then select the paper on which the diagnostic plot is going to be printed (you can reuse the diagnostic plot any time in the future, if it is saved carefully). Ideally, the diagnostic plot should be printed on glossy paper, and you are highly recommended to do that if you use your printer mostly for scanning or copying photo originals (posters, pictures printed on glossy paper, etc).
Alignment Looking at patterns 4, 13, and 14, you may find problems with the printer’s printhead alignment, which can cause defects such as the following. Additionally, misalignment problems can be seen in patterns 4 and 9 in the form of color fringing (which is exaggerated below, on the right). That is, the limits between two strong colors are not well defined or a third color appears between them.
colored crosses that may be used to identify the problem in question. The correct pattern is shown on the left, an example of misalignment on the right. Loss of shadow or highlight details Looking at pattern 16, you may find a problem with the color calibration of the printer (CLC process). If you can distinguish lightness steps beyond the upper and lower specified thresholds, then the printer is fine. Here you can see examples of correct functioning on the left, incorrect on the right.
Streaks Looking at patterns 1, 2, 3, 9 and 16, you may find vertical streaks as in the examples shown below, if the printer’s printheads are not working correctly. Replacing the printhead for the color showing the streaks may solve the problem. Grain Looking at patterns 1, 2, and 3, you may find problems in the printer’s paper advance or the printheads that cause visible grain in area fills. The following examples show this defect: original on the left, printed image on the right.
● Content type: Image ● Compression: medium ● Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. ● Quality: Best ● Content type: Image ● Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. Copy Load the diagnostic plot into the scanner input tray, making sure that the printed side of the plot is facing up. The black arrows on the diagnostic plot indicate the direction of loading.
25 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages 226 Chapter 25 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label rightside up and readable. CAUTION: Never clean inside the ink cartridge slots.
2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water. CAUTION: This is a delicate process and may damage the printhead. Do not touch the nozzles on the bottom side of the printhead, especially not with any alcohol. 3. Reinsert the printhead, see Insert the printhead on page 148. 4. Check the front-panel display message.
If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again. Printhead status messages These are the possible printhead status messages: ENWW ● OK: The printhead is working normally, with no known problems ● Missing: There is no printhead present, or it is not correctly installed in the printer. ● Reseat: You are recommended to remove the printhead and then reinsert it.
26 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● The printer behaves strangely ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts 230 Chapter 26 Troubleshooting general printer issues ENWW
The printer will not start If the printer will not start, you are recommended to replace the firmware, in the following way. 1. Go to the HP Support Center (see HP Support Center on page 240) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port in the front panel, then turn the printer on. 4.
● If you selected manual mode for the job, you must open the job queue, select the job, and print it in manual mode. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working.
● If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer. ● Try another interface cable. ● Ensure that the graphic language setting is correct, see Change the graphic language setting on page 48. Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 45.
● All tests ● Network connectivity test: Check the printer's connection to the local area network. ● Internet connectivity test: Check the printer's connection to the Internet. ● HP Designjet ePrint & Share test: Check the printer's connection to HP Designjet ePrint & Share. ● HP ePrint Center connectivity test: Check the printer's connection to the HP ePrint Center. ● Firmware update test: Check the printer's connection to HP's firmware update servers.
● Errors: Mainly alerting you to the fact that the printer is unable to work normally. However, in the printer driver, errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer is able to print. ● Warnings: Alert you when the printer needs attention either for an adjustment, such as a calibration or for a possible unprintable situation, such as a preventive maintenance or low ink. There are various ways in which you can receive alerts.
27 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact HP Support on page 242.
Table 27-2 Numerical error codes Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 153. 08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 153. 09:01 Paper jam in the scanner. Remove all paper from the scanner and try again.
Table 27-2 Numerical error codes (continued) Error code Recommendation 71.03, 71.08 Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap. 74.01 An error occurred when loading the firmware update file. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Reload the firmware update file into the printer.
28 HP Customer Care ENWW ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 239
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/printservices. HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ printservices.
Contact HP Support HP Support is available to you by telephone or instant messaging. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
29 Printer specifications ENWW ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 243
Functional specifications Table 29-1 HP 727 ink supplies Printhead One printhead, with doubled nozzles for matte black Ink cartridges Cartridges containing 40 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Table 29-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 914 mm (36 in) Roll length 91 m (300 ft) Roll diameter 140 mm (5.51 in) Roll weight 11.9 kg (26.
Table 29-3 Printing resolutions (continued) Print quality Maximum detail Graphic language Rendering resolution (ppi) Printing resolution (dpi) Fast (plain, coated, natural tracing paper) Off HP-GL/2 600 × 600 600 × 1200 HP PCL3GUI, PostScript 300 × 300 600 × 1200 any 300 × 300 600 × 1200 Economode Off * For a list of supported papers, see Order paper on page 167. Scanner resolutions: 200, 300, 600 ppi. Table 29-4 Margins Top, right and left margins 5 mm (0.
Memory specifications Table 29-8 Memory specifications HP Designjet Physical DRAM Virtual file-processing memory Hard disk T2500 series 1.5 GB 128 GB 320 GB Power specifications Table 29-9 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50–60 Hz Current < 4.
Glossary AirPrint A technology used by iPod, iPhone, iPad, and (optionally) Mac OS X 10.7 onwards, which allows immediate printing to a printer in the same network without the need for a printer-specific driver. AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP Designjet printers no longer support AppleTalk.
Firmware Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices.
Paper A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer.
Index A access control 32 accessories order 170 account ID requiring 33 accounting 137 accounting data by email 138 acoustic specifications 246 Acrobat, print from 122 alerts errors 234 turn on and off 31 warnings 234 auto-off 46 AutoCAD, print from 124 B banding problems 184 basket 62 output problems 181 black and white 115 black point compensation 119 blurred lines 189 brightness in front panel 47 C calibration color 111 scanner 165 cannot load paper 173 clean the printer 152 clipped at bottom 195 clippe
paper size 72 print connectivity config.
calibrate the paper advance 184 cannot load 173 displaying information 63 download presets 62 economical use of 79 feed and cut 64 incorrect out of paper 181 jam in platen 176 jam in stacker 180 loading error messages 173 maintenance 63 movement 63 not cut well 181 not flat 191 output problems in basket 181 paper not in list 174 presets 62 print on loaded paper 74, 175 printed on wrong paper 175 retained by printer 181 roll loose on spindle 181 select type 74 size 72 sizes (max and min) 244 stacker unexpect
vibration effect 211 wrinkles or folds 202 scanner calibration 165 can't access network folder 200 clean glass plate 157 diagnostic plot 220 replace glass plate 160 scan to file 84 slow scan 200 supported paper types 84 scratched prints 191 scuffed prints 191 secure file erase 154 security 32 ePrint & Share 101 network settings 41 sheet paper load 58 sleep mode 10 sleep mode wait time 46 slow printing 232 smartphone 92 software 11 software update 154 specifications acoustic 246 environmental 246 functional
