User's Manual

The printer will not start
If the printer will not start, you are recommended to replace the firmware, in the following way.
1. Go to the HP Support Center (see
HP Support Center on page 240) and download the firmware.
2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with
the FAT filesystem.
3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port in the
front panel, then turn the printer on.
4. The printer takes about a minute to read the firmware file, then asks you to remove the USB flash drive.
5. The printer automatically installs the new firmware and restarts.
The printer does not print
If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a
file you have sent from your computer may not start printing when expected:
●
You may have an electrical power problem. If there is no activity at all from the printer, and the front
panel does not respond, check that the power cable is connected correctly and that there is power
available at the socket.
●
Nesting may be on and the printer is waiting for the specified nest wait time before calculating the
appropriate nests. In this case, the front panel shows the remaining time needed for nesting.
●
You may have the wrong graphic language setting, see
Change the graphic language setting on page 48.
●
You may not have installed in your computer the correct driver for your printer, see the Assembly
instructions.
●
If you are printing on a sheet, you must specify Manual Feed as the paper source in your printer driver.
●
The printer may be holding the job for paper or accounting information, see
Job status messages
on page 108.
●
You may have requested a print preview from your printer driver. This is a function you can use to check
that the image is the one you want. In this case, the preview is displayed on your screen, and you must
click the Print button to start printing.
●
Make sure that you have closed the stacker, unless you are using manual mode.
ENWW The printer will not start 231