User Guide
Cause Solution
One of the following might have occurred.
– Both ink cartridges are missing.
– Both ink cartridges are installed improperly, or still have
plastic tape on them.
– Both ink cartridges are incompatible or damaged.
– If there is no ink cartridge installed in the printer, install
the ink cartridges.
– If both ink cartridges are installed in the printer, remove
the cartridges, make sure there is no plastic tape on
them, and then reinsert the ink cartridges securely.
– Make sure that you are using the correct HP ink
cartridges for your printer.
– If the error persists, replace the ink cartridges. For
information about how to replace ink cartridges, see
Replace ink cartridges on page 58.
● For one of the Ink Level icons, only one segment is on.
Cause Solution
The corresponding ink cartridge is low on ink and will need to
be replaced soon.
– Continue to print using the remaining ink. The quality of
printed documents might be aected.
– If the print quality is poor, consider replacing the
corresponding ink cartridge. For more information, see
Replace ink cartridges on page 58.
● For both Ink Level icons, only one segment is on.
Cause Solution
Both cartridges are low on ink and will need to be replaced
soon.
– Continue to print using the remaining ink. The quality of
printed documents might be aected.
– If the print quality is poor, consider replacing the ink
cartridges. For more information, see Replace ink
cartridges on page 58.
● One of the Ink Level icons is blinking with no segment, the Ink Alert light is on, and the Resume light is
blinking.
Cause Solution
One of the following might have occurred.
– A counterfeit or previously used ink cartridge is installed.
– The corresponding ink cartridge is very low on ink.
– If the corresponding ink cartridge is newly installed, it
might be counterfeit or previously used. Refer to the
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