HP DeskJet 3630 All-in-One series
Table of contents 1 HP DeskJet 3630 series Help ........................................................................................................................... 1 2 Get started .................................................................................................................................................... 3 Printer parts ...........................................................................................................................................................
5 Copy and scan .............................................................................................................................................. 47 Copy documents .................................................................................................................................................. 48 Scan using the HP printer software ..................................................................................................................... 49 Scan using Webscan ..........
Index ...........................................................................................................................................................
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1 HP DeskJet 3630 series Help Learn how to use your HP DeskJet 3630 series.
2 Chapter 1 HP DeskJet 3630 series Help ENWW
2 ENWW Get started ● Printer parts ● Control panel features ● Control panel lights and display icons status ● Load media ● Change the default paper size detected by printer ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 3
Printer parts 4 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Control panel 7 Front door 8 Output tray 9 Output tray extender (also referred to as the tray extender) 10 Ink cartridges 11 Cartridge access door 12 Power connection 13 USB port Chapter 2 Get started ENWW
Control panel features Overview of buttons and lights Feature Description 1 Control panel display : Indicates number of copies, media errors, wireless status and signal strength, Wi-Fi Direct status, and ink levels. 2 Cancel button: Stops the current operation. 3 Wireless button: Turns on or off the printer wireless capabilities. Wireless light: Indicates whether the printer is connected to a wireless network. 4 Wi-Fi Direct button: Turns on or off Wi-Fi Direct.
Feature Description 10 HP ePrint button: Turns HP ePrint on or off. HP ePrint light: Indicates the on or off status of HP ePrint. A blinking light indicates a problem with the connection to Web Services. 11 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white copies, press the button multiple times. Copying will start two seconds after the last button press.
Control panel lights and display icons status Power button light ● Status Description On The printer is on. Off The printer is powered off. Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes of inactivity. Blinking The printer is processing a job. To cancel the job, press the Cancel button ( Fast blinking If the cartridge access door is open, close it.
Status Description The Wireless light is blinking, and the Wireless icon and Wireless Attention icon are on. There is no wireless signal. The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking. – Make sure your wireless router or access point is powered on. – Move the printer closer to the wireless router. One of the following might have occurred. – The printer has a problem connecting to the wireless network.
Status Description The HP ePrint light is on. The HP ePrint feature is on and ready to use. For information about how to print documents using HP ePrint, see Print with HP ePrint on page 42. The HP ePrint light is off. The HP ePrint feature is off. To turn on HP ePrint, press the HP ePrint button ( The HP ePrint light blinks for three seconds, and then turns off. ). One of the following might have occurred. – The Web Services have not been setup up.
● ● ● 10 Cause Solution One of the following might have occurred. – If there is no ink cartridge installed in the printer, install the ink cartridges. – If both ink cartridges are installed in the printer, remove the cartridges, make sure there is no plastic tape on them, and then reinsert the ink cartridges securely. – Make sure that you are using the correct HP ink cartridges for your printer. – If the error persists, replace the ink cartridges.
Cause Solution message in the HP printer software for more information. – If the corresponding ink cartridge is not newly installed, it is very low on ink. Press the Resume button ( ) to continue printing, and replace the ink cartridge when the print quality is no longer acceptable. For information about how to replace ink cartridges, see Replace ink cartridges on page 58. ● Both Ink Level icons are blinking with no segment, the Ink Alert light is on, and the Resume light is blinking.
Cause Solution The printer receives a printing job, and detects that there is no paper in the input tray. Load paper, and then press the Resume button ( ) to continue printing. For information about how to load paper, see Load media on page 15. Number of copies icon ● The Number of copies icon is alternating between the letter E and the number 1. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.
Cause Solution The printer receives a single-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the page with errors. To clear the error, press any button on the control panel or wait for two minutes. To avoid the paper length mismatch problem, do one of the following before printing. – Change the paper size setting for the printing job to match the paper loaded.
● The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error icon, the Resume light, and the Ink Alert light are blinking. Cause There is a paper jam. Solution Clear the jam, and then press the Resume button ( ) to continue printing. For more information, see Jams and paper-feed issues on page 80. ● The Number of copies icon is alternating between the letter E and the number 5.
Load media Select a paper size to continue. To load full-size paper ENWW 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.
4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 16 1. Raise the input tray. 2. Slide the paper-width guide to the left.
3. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. ENWW Raise the input tray.
2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. The flap should be on the left side and facing down. 18 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Pull out the output tray and the tray extender.
Change the default paper size detected by printer The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 76. 2. Click the Settings tab. 3.
Load an original on the scanner glass To load an original on the scanner glass 20 1. Lift the scanner lid. 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ENWW ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. To change the time to Sleep mode 24 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 76. 2. Click the Settings tab. 3.
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
3 ENWW Print ● Print from your computer ● Print from your mobile device ● Print with AirPrint ● Tips for print success 27
Print from your computer ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 15. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper. 4. ● Select the orientation. ● Enter the scaling percentage. Click Print. To print on both sides of the page (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
To print a photo on photo paper (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation.
4. – Off: applies no changes to the image. – Basic: automatically focuses the image; moderately adjusts image sharpness. Select any other print settings you want, and then click Print. Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For a list of supported print resolutions, visit the HP DeskJet 3630 series support website at www.hp.com/ support. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3.
Print from your mobile device With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily. If you are at home or office, to use the printing capabilities already on your smartphone or tablet to print: 1. Make sure your mobile device and printer are on the same network. 2. Select the photo or document you want to print and choose your printer. 3. Confirm print settings and print.
Print with AirPrint Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.7 or later). To use AirPrint, ensure the following: ● The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting .
Tips for print success To print successfully, the HP ink cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Ink tips ● Use original HP ink cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace ink cartridges on page 58.
– Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and then click OK. ○ Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right. ○ Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe the purchased original HP ink cartridges, go to: www.hp.com/go/anticounterfeit ● Ink level warnings and indicators provide estimates for planning purposes only.
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4 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services 39
What are Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once you have signed up for an account on HP Connected ( www.hpconnected.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 76. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use. 4.
Print with HP ePrint HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 41. 2.
Use HP Printables Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .
Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com .
Remove Web Services To remove Web Services, complete the following steps: ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 76. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
Tips for using Web Services 46 ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.
5 ENWW Copy and scan ● Copy documents ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success 47
Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 15. 2. Load the original print side down on the right front corner of the scanner glass. For more information, see Load an original on the scanner glass on page 20. 3.
Scan using the HP printer software ● Scan to a computer ● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2.
3. In the printer software, click Scan a Document or Photo . 4. Select the type of scan you want and then click Scan . Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment. NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 51.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 51. Change scan settings (Windows) You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans. 1.
Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
Tips for copy and scan success Use the following tips to copy and scan successfully: ENWW ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
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6 Manage ink cartridges This section contains the following topics: ENWW ● Check estimated ink levels ● Order ink supplies ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with cartridges 55
Check estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. To check the ink levels from the printer control panel ● The Ink Level icons on the printer display show an estimate of ink remaining in the ink cartridges. For more information about the Ink Level icons, see Control panel lights and display icons status on page 7.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. To locate the cartridge number on the printer ● The cartridge number is located inside the front door. To locate the cartridge number from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 23. 2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen instructions.
Replace ink cartridges To replace the ink cartridges 58 1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Remove the ink cartridge. a. Open the front door of the printer. b. Open the cartridge access door and wait for the print carriage to move to the center of the printer. c. Press down to release the ink cartridge, and then remove it from the slot.
4. Insert a new ink cartridge. a. Remove the ink cartridge from the packaging. b. Remove the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the ink cartridge. c. ENWW Slide the ink cartridge into the slot until it clicks into place.
d. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new ink cartridge. e. 5. 60 Close the front door of the printer. Pull out the output tray and the tray extender.
Use single-cartridge mode Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the printer operates in single-cartridge mode, a message is displayed on the computer screen. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with cartridges Use the following tips to work with cartridges: ENWW ● To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot.
64 Chapter 6 Manage ink cartridges ENWW
7 ENWW Connect your printer ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up and using a networked printer 65
Connect your printer to a wireless network with a router TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds. ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you can connect your printer to a wireless network using WPS, make sure you have following: ● A wireless 802.
NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit. Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following: ● A wireless 802.11b/g/n network that includes a wireless router or access point.
If you have the HP printer software installed on your computer 2. a. Double-click the HP Utility icon (located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk). b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and then follow the on-screen instructions. After the printer connects successfully, the blue Wireless light stops blinking and remains on. To connect a new printer (Windows) 1. Open the printer software.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the HP printer software.
To turn Wi-Fi Direct on or off On the printer control panel, press the Wi-Fi Direct button ( ● ). When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. To find the Wi-Fi Direct name and password, press the Information button ( ) to print a printer information page. NOTE: When you turn on Wi-Fi Direct the first time, the printer automatically prints a Wi-Fi Direct guide. The guide provides instructions about how to use Wi-Fi Direct.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure you have installed a compatible printing app on your mobile device. For more information, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device.
c. When the Connection Options software screen appears, select Wireless. Select your HP printer software from the list of detected printers. d. 5. Follow the on-screen instructions. Print your document. To print from a wireless-capable computer (OS X) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi on the computer. For more information, see the documentation provided by Apple. 3.
Wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer Press the Wireless button ( ) to turn on or off the printer wireless capabilities.
Connect your printer to your computer with a USB cable (nonnetwork connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3.
Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4GHz.
Advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer. ● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.
8 Solve a problem This section contains the following topics: ENWW ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Control panel error codes ● HP support 79
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. To clear a paper jam from the input tray 1.
2. Pull the paper gently out of the output tray. 3. Press the Resume button ( ) on the control panel to continue the current job. To clear a paper jam from the cartridge access area ENWW 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Remove the jammed paper. a. Press the Power button ( b. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. c.
3. e. If the print carriage is in the center of the printer, slide it to the right. f. Remove the jammed paper. g. Close the cartridge access door, and then close the front door. h. Pull out the output tray and the tray extender. Press the Power button ( ) to turn on the printer. To clear a paper jam inside of the printer 82 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2.
3. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it. 4. Remove the jammed paper. 5. Close the cleanout door. Gently push the door towards the printer until both latches snap into place. 6. Turn the printer over, and then press the Power button ( ) to turn on the printer. Clear a print carriage jam Resolve a print carriage jam.
Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ● Do not overfill the input tray. ● Remove printed papers from the output tray frequently. ● Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn. ● Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. ● Adjust the paper-width guide in the input tray to fit snugly against all paper.
Ink cartridge issues Identify whether an ink cartridge has a problem To identify whether an ink cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see Control panel lights and display icons status on page 7. If you get an ink cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. 2.
3. Open the front door of the printer. 4. Open the cartridge access door and wait for the print carriage to move to the center of the printer. 5. Remove the ink cartridge indicated in the error message. 6. Clean the cartridge contacts and printer contacts. a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. b.
c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink cartridge. d. Use a dry swab or lint-free cloth to wipe the contacts. 7. Reinstall the ink cartridge. 8. Close the cartridge access door, and then close the front door. 9. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.
4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
To resolve print issues (OS X) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Print & Fax. b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: d. 4. ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 5. Align the ink cartridges. To align the ink cartridges a.
e. 7. Review the blue, magenta, yellow, and black boxes on the diagnostics page. Clean the ink cartridges, if the diagnostic page shows steaks or missing portions of the color and black boxes. To clean the ink cartridges a. Load letter or A4 unused plain white paper into the input tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 23. c.
4. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 21. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
To automatically clean the print head a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP DeskJet 3630 series from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary.
Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard NOTE: This utility is only available for Windows operation system. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operation system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Make sure that the Wi-Fi Direct light on the printer control panel is on. If the light is off, press the Wi-Fi Direct button ( ) to turn it on. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4.
Printer hardware issues Close cartridge access door ● Cartridge door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 26. Resolve printer failure ● Turn the printer off, then on.
Control panel error codes If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred.
HP support For the latest product updates and support information, visit the HP DeskJet 3630 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the HP DeskJet 3630 series at additional costs. Go to www.hp.
104 Chapter 8 Solve a problem ENWW
A Technical information The technical specifications and international regulatory information for the HP DeskJet 3630 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 3630 series.
Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP DeskJet 3630 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.hp.com/support .
Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 1200 x 1200 ppi optical For more information about ppi resolution, see the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls (Cr+6) (PBB) Polybrominate d diphenyl ethers (PBDE) 0 0 0 0 0 0 電線 (Cables) 0 0 0 0 0 0 印刷電路板 - 0 0 0 0 0 列印引擎(Print Engine) - 0 0
The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 113
EPEAT China SEPA Eco Label User Information 114 Appendix A Technical information ENWW
China Energy Label for Printer, Fax and Copier ENWW Environmental product stewardship program 115
Regulatory notices The HP DeskJet 3630 series meets product requirements from regulatory agencies in your country/region.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord ENWW Regulatory notices 117
Noise emission statement for Germany Visual display workplaces statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards.
Declaration of conformity ENWW Regulatory notices 119
Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Mexico ● Notice to users in Taiwan ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 120 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Mexico ENWW Regulatory notices 121
Notice to users in Taiwan Notice to users in Japan Notice to users in Korea 122 Appendix A Technical information ENWW
Index B buttons, control panel 5 C carriage clear carriage jams 83 control panel buttons 5 features 5 status icons 6 copy specifications 108 customer support warranty 103 E embedded web server opening 76 Webscan 52 environment Environmental product stewardship program 109 environmental specifications 107 J jams clear 80 M multi-feeds, troubleshoot 84 N network connection wireless connection 66 networks view and print settings 73 P paper clear jams 80 HP, order 22 skewed pages 84 troubleshoot feeding 84
124 Index ENWW