Model Number and Description HP DeskJet 600 Printer Printer Name Model Number Status HP DeskJet 600 C2184A Available Description Fast personal printer for DOS computers with optional color.
Front View Access Door Resume Button & Light Power Button & Light Print Cartridge Cradles Card Guide Paper Width Adjuster Output Tray Assembly IN Tray Envelope Feed Slot 2184001B Paper Length Adjuster
Rear View Power Module Socket 2162951 Interface Port
Ordering Printer Options Printer Number and Language of Kits Region or Country Printer Option Number Language of Documentation and Printer Software Argentina C2184A AC8 Spanish Asia, North C2184A ART English Asia, Pacific C2184A ARS English Australia C2184A ABG English Brazil C2184A AC4 Portuguese Brazil-2 C2184A A1Z Portuguese Canada (French) C2184A ABC French Caribbean C2184A ARV English Carribbean C2184A ARV English Chinese C2184A AB2 Simplified Chinese/English Czechoslov
Printer Number and Language of Kits (Cont.
Power Cord, Documentation, and Software Kits Region or Country Power Module User’s Documentation Kit Printer Software Kit Argentina 9100-5129 C2184-60218 C2184-60239 Asia, North 9100-5346 C2184-60201 C2184-60227 Asia, Pacific 9100-5131 C2184-60201 C2184-60227 Australia 9100-5127 C2184-60201 C2184-60227 Brazil 9100-5124 C2184-60216 C2184-60238 Brazil-2 9100-5346 C2184-60216 C2184-60238 Canada (French) 9100-5124 C2184-60208 C2184-60232 Caribbean 9100-5346 C2184-60200 C2184-6
Power Cord, Documentation, and Software Kits (Cont.
Items Included HP DeskJet 600 Printer Power Module User's Guide Printer software on diskette 2184046 One black print cartridge
Fonts Included Scalable TrueType ® Fonts For MS Windows
Internal Fonts and Symbol Sets Symbol Sets PC-8 Danish/Norwegian (60) PC-8 Danish/Norwegian PC-8 Turkish ANSI/ASCII (06) United Kingdom (04) French (69) German (21) Italian (15) Spanish (17) Swedish (11) PC-850 PC-852 ECMA-94 Latin 1 (8859/1) Legal Latin 2 (8859/2) Latin 5 (8859/9)
Additional Fonts in Region Specific Printers Some HP DeskJet 600 printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions. The following figure shows how to identify printers with flash memory by observing the serial number label on the back of the printer.
Flash Fonts Information Fonts and Symbol Sets for Flash Codes Flash Codes Name of Font and Symbol Set THA Thai Country/Region Printer Model Thailand C2184A AB3 Flash Fonts and Symbol Sets Thai (Flash Font Code THA) Spacing Font Name Point Sizes Pitches Fixed Thai Courier 10 12 12 10 24 6 10 12 12 10 24 6 10 12 12 10 24 6 Thai Courier Bold Italic 12 10 Thai Line Printer 8.
Part Numbers Item Color Kits Description 1 Interface Cables Contains color print cartridge and storage garage. The color print cartridge replaces the black cartridge to allow color printing. U.S.
Color Kit Information Color Kit 2162615 The optional Color Kit which includes a color print cartridge and a print cartridge storage container, provides color output printing capability from an HP DeskJet 600 printer. The printer comes from the factory as color capable, it does not require any modifications. Color features, however, need to be turned on in the printer driver dialog box in MS Windows.
User Replaceable Components Access Door 2184902 Base Foot Paper Tray Description Part Number Access Door (Top Cover) Assembly C2164-67816 Base Foot Assembly C2162-60098 Paper Tray Assembly C2164-67807
Host/System Requirements MS Windows MS Windows 3.1 or later 80386 or faster processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to print in color At least 10 MB free hard disk space DOS DOS, Version 3.
Driver Installation For the printer to operate properly, a printer driver must be installed in your computer. Refer to “Printer Driver Information/Installing the Printer Driver” for more detailed information.
Interface Specifications Category Specification Interface IEEE-1284 Compatible Communication Modes Available Compatible (Centronics) Nibble ECP Built-In RAM 512 Kbytes Receive Buffer 32 Kbytes Note For a complete description of your printer’s interface, see “Printer Interface Information.
Product Performance Specifications The HP DeskJet 600 prints a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page. In the Best mode, the paper advances at 600 DPI increments and places dots on a true 600x600 grid. Depletion in the Best mode removes approximately 43% of the dots. To conserve memory, DOS fonts are stored at 300x300. REt is used to convert them to 600x300.
Note DPI is measured in addressable raster points per inch.
Paper Handling Specifications Category Specification Paper Grain Long Grain Only Paper 60 to 135 g/m2 (16 to 36 lb.) Envelopes 75 to 90 g/m2 (20 to 24 lb.) Cards 110 to 200 g/m2 (29 to 53 lb., 61 to 110 lb. index max.; 8.5 pt max thickness) Labels2 Up to 25 Sheets of Avery Paper Labels IN Tray Capacity Up to 100 Sheets (<1/2 in.) OUT Tray Capacity Up to 50 Sheets 1 Multiple Envelopes Up to 20 Envelopes (<1/2 in.) Card Capacity Up to 30 Cards 1.
Supported Media/Sizes Category Specification US Letter 215.9 x 279.4 mm (8.5 x 11 in.) US Legal 215.9 x 355.6 mm (8.5 x 14 in.) U.S. Executive 184.1 x 266.7 mm ( 7.25 x 10.5 in.) ISO & JIS A4 210 x 297 mm (8.27 x 11.69 in.) ISO & JIS A5 148.5 x 210 mm (5.83 x 8.27 in.) ISO & JIS B5 U.S. No. 10 Envelope 182 x 257 mm (7.17 x 10.12 in.) 1 104.7 x 241.3 mm (4.12 x 9.5 in.) U.S. A2 Envelope (5.5) 111 x 146 mm (4.375 x 5.75 in.) 1 110 x 220 mm (4.33 x 8.66 in.
Printable Area Specifications U.S. Paper and Transparency DOS Black Printing Page Size Top Margin Bottom Margin Left and Right Margins Printable Area U.S. Executive 184.1 x 266.7 mm (7.25 x 10.5 in.) 0.0 mm (0.0 in.) 11.7 mm (0.46 in.) 6.3 mm (0.25 in.) 171.5 mm x 255.0 mm (6.75 x 10.04 in.) U.S. Letter 215.9 x 279.4 mm (8.5 x 11 in.) 0.0 mm (0.0 in.) 11.7 mm (0.46 in.) 6.3 mm (0.25 in.) 203.2 mm x 267.7 mm (8.00 x 10.54 in.) U.S. Legal 215.9 x 355.6 mm (8.5 x 14 in.) 0.0 mm (0.0 in.) 11.
International Paper and Transparency DOS Black Printing Page Size Top Margin Bottom Margin Left and Right Margins Printable Area International A4 210 x 297 mm (8.27 x 11.69 in.) 0.0 mm (0.0 in.) 11.7 mm (0.46 in.) 3.2 mm (0.13 in.) 203.2 mm x 285.3 mm (8.00 x 11.23 in.) International A5 148.5 x 210 mm (6.00 x 8.27 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) 3.2 mm (0.13 in.) 141.6 mm x 192.0 mm (5.58 x 7.56 in.) International B5 182 x 257 mm (7.17 x 10.12 in.) 0.0 mm (0.0 in.) 11.7 mm (0.
Envelopes DOS Black Printing Envelope Size Top & Bottom Margins Left Margin Right Margin Printable Area U.S. #10 Envelope 104.7 x 241.3 mm (4.12 x 9.5 in.) 3.2 mm (0.13 in.) 18.0 mm (0.71 in.) 0.0 mm (0.0 in.) 98.4 mm x 223.3 mm (3.88 x 8.79 in.) International DL 110 x 220 mm (4.33 x 8.66 in.) 3.2 mm (0.13 in.) 18.0 mm (0.71 in.) 0.0 mm (0.0 in.) 103.6 mm x 201.9 mm (4.08 x 7.95 in.) International C6 114 x 162 mm (4.49 x 6.38 in.) 3.2 mm (0.13 in.) 18.0 mm (0.71 in.) 0.0 mm (0.0 in.) 107.
Cards DOS Black Printing Card Size Top Margin Bottom Margin Left and Right Margins Printable Area U.S. 4 x 6 101.6 x 152.4 mm (4 x 6 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) 3.2 mm (0.13 in.) 95.2 x 134.4 mm (3.75 x 5.29 in.) U.S. 5 x 8 127 x 203.2 mm (5 x 8 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) 3.2 mm (0.13 in.) 120.6 x 185.2 mm (4.75 x 7.29 in.) International A6 105 mm x 148.5 mm (4.13 x 6.00 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) 3.2 mm (0.13 in.) 98.6 mm x 130.0 mm (3.88 x 5.
Physical Specifications 13.0 in (330 mm) 7.9 in (199 mm) 16.0 in (405 mm) 17.2 in (436 mm) 20.5 in (520 mm) Weight: 5.3 Kg (11.6 lb.
Electrical Specifications Category Input Voltage Specification 1 100 VAC, 120 VAC, 127 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%) Frequency 100 VAC 50/60 Hz (±3 Hz) 120 VAC 60 Hz (±3 Hz) 127 VAC 60 Hz (±3 Hz) 220 VAC 50 Hz (±3 Hz) 230 VAC 50 Hz (±3 Hz) 240 VAC 50 Hz (±3 Hz) Maximum Power Consumption Powered Off (plugged in) 2 Watts Powered On (non-printing) 4.5 Watts Powered On (Printing state) 12 Watts 1. Power modules are available for each listed input voltage.
Environmental Specifications Category Specification Temperature Operating 5 to 40° C (41 to 104° F) Non-Operating (storage) –40 to 60° C (–40 to 140° F) Relative Humidity 10 to 80% RH non-condensing Recommended Operating Conditions for Best Print Quality 15 to 35° C (59 to 95° F), 20 to 80% RH non-condensing Noise Levels per ISO 9296 Sound Power, LwAd Best Mode 6.0 B(A) Normal Mode 6.3 B(A) EconoFast Mode 6.5 B(A) Sound Pressure, LpAm 1 46 dB(A) 50 dB(A) 51 dB(A) 1. Bystander positions.
Safety and EMI Specifications Category Safety Certifications Power Module Printer with Power Module EMI Certifications Printer with Power Module Specification UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV, FIMKO, DEMKO, NOM UL, CSA, TUV, ETL FCC Class B, when used with a Class B computing device (USA), EMC Directive 89/336/EEC (European Community), VCCI (Japan), SABS (South Africa)
Reliability Specifications Category Specification Mechanism Life 60,000 pages Mean Time Between Failures (MTBF) 20,000 hours Printer Usage Rate Power On Per Year 2,000 hours Printed Pages Per Year 12,000 pages Black Pages Per Month 1,000 pages total maximum Color Pages Per Month 160 pages total maximum
Packaging Specifications Weight = 8.137 kg (17.94 lb.
Refilling Policy Caution The ink in the print cartridges has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibility of Hewlett-Packard. Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges.
Part Numbers Item Print Cartridges Color Kits Part Number 51649A 1 Description Color Inkjet Print Cartridge (Cyan, Magenta, and Yellow Inks) 51629A High Capacity Inkjet Print Cartridge (Black) C4533A U.S. C4534A Europe C4535A Asia C4536A Japan, Inter-Americas 1. The Color print cartridge is compatible with the following printers: HP DeskJet 600, DeskJet 660C, DeskJet 680C, DeskJet 685C, DeskWriter 600, DeskWriter 660C, and DeskWriter 680C. 2.
Print Cartridge Specifications Specification Hewlett-Packard Print Cartridges Type Plain paper drop-on-demand Thermal InkJet printing Ink Base 51629A (Black) 51649A (Color) Pigment Based Ink Dye Based Ink Print Cartridge Life 51629A (Black)1 51649A (Color)2 650 Pages at 5% Density 350 Pages at 15% Density Typical Usable Ink 51629A (Black) 51649A (Color) 40 ml 7.
Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 48 nozzles. The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle. This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber.
Print Cartridge Safety If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199. For health related issues, this line is staffed 24 hours per day. Material Safety Data Sheet (MSDS) A Material Safety Data Sheet (MSDS) is available for the print cartridges. The MSDS includes product identification, characteristics of the ink, and precautions for handling and use.
Maintaining Print Cartridges The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality. These operations occur transparently to the user. Proper use and handling will provide optimum print quality and print cartridge life. Note See “Print Cartridge Information/Maintenance and Troubleshooting” for more print cartridge troubleshooting information.
Modifying or Refilling Print Cartridges See “Print Cartridge Information/General/Refilling Policy.
Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture. Methods for Identifying Print Cartridge Expiration Dates Method 1 - Read the Date on the Box 2184903 If the print cartridge is in a box, read the “Use Before” date printed on the box.
Method 2 - Read the Code on the Print Cartridge 1. Determine the manufacturing date from the code printed on the print cartridge. Color Print Cartridge Black Print Cartridge 2. Replace the print cartridge if it is more than 18 months after the manufacturing date code.
Note Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism. Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf life specification.
Short Print Cartridge Life There are several causes for short print cartridge life. The information below shows the average life of a print cartridge and possible causes for a reduction to its life. Print Cartridge Life Specifications Print Cartridge Part Number 5% Density Black 51629A 650 Pages Color 51649A 15% Density Sealed in its Container (Shelf Life) 18 Months 350 Pages 18 Months 1. The 51629A print cartridge life is based on a 8 in. x 10 in. printable area with a 5% printing density. 2.
Possible Causes for Short Print Cartridge Life (Cont.) Cause R e ason Printer was unplugged with the print cartridge out of its home position A service station is located at the right end of the mechanism. This service station caps the print cartridge nozzles to minimize ink drying in the nozzles. Turning off the printer caps the print cartridge and returns it to the service station.
Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning.
Clearing Clogged Nozzles If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge.
Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots.
Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems.
Media Part Numbers The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper Handling.” HP Media Part Numbers Product Name Description Dimensions Package Size Part Number HP Premium Inkjet Paper (Not for use with photo pen) U.S. Letter/A-size coated paper for premium DeskJet printing 216 x 279 mm (8.
HP Media Part Numbers (Cont.) Product Name Description Dimensions Sheets per Pack Part Number HP Bright White InkJet Paper U.S. Letter/A-size treated paper great for two-sided printing 216 x 279 mm (8.5 x 11 in) 500 sheets C1824A HP Bright White InkJet Paper European/A4-size treated paper great for two-sided printing 210 x 297 mm 500 sheets C1825A HP Banner Paper1 U.S. Letter/A-size Z-Fold, bothside printable 216 x 279 mm (8.
Selecting Paper Tips Tips for Selecting and Using Paper For paper handling and printable area specifications, refer to “Product Information/Specifications.” Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.” Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.
Tips for Selecting and Using Transparencies and other Media Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.” For best results when printing on transparencies, use HP Premium Transparency Film. Do not use paper that is damaged, curled, or wrinkled. Do not use paper with cutouts or perforations. Do not use multiple-part forms. Do not use paper that is heavily textured or embossed.
Caution Failure to follow the suggestions below can permanently damage your printer. The following are guidelines when using labels in HP DeskJet printers: Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer. Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.
Tips for Selecting and Using Banner Paper For paper handling and printable area specifications, refer to “Product Information/Specifications.” Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.” Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner Paper, will produce excellent printing results for all your banner printing projects.
Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer. Remove the black print cartridge and replace it with the HP Photo Cartridge. Refer to the “User’s Guide” for your printer for instructions. Be certain that you have selected “Use HP Photo Cartridge” in the Page Setup box.
Loading Paper Tips General Tips for Loading Media Effectively To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product Information/Specifications.” Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray.
Determining the Print Side of Media Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down: For plain paper, load the side identified by the paper’s packaging as the printside face down. For letterhead paper, load the letterhead side down and facing the back of the paper tray.
Part Numbers Note These power modules are not compatible with the HP DeskJet 300 series printers.
Power Module Part Numbers and General Information (Cont.) Power Module Plug Type Country or Region Region’s AC Voltage Korea 220 VAC 60 Hz1 HP Part Number 9100-5126 (C2182A) 2162981 (4.
Specifications Power Module Specifications Category Specification Input Voltage (Power Module Dependent) 100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%) Frequency 100 VAC 120 VAC 220 VAC 230 VAC 240 VAC 50/60 Hz (±3 Hz)± 60 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz)
Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer’s power socket. Power module may not be connected to a powered receptacle. Make sure any power strip switches are turned on. Also, try a different outlet. Power Module is not the correct device for the country or region’s power. Refer to “Product Information/Ordering Printer Options”. Power Module may be faulty. Substitute another power module if available.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s W a r r a n t y In f o r m a t i o n Warranty Information The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s 2. 3. 4. 5. 6. 7. 8. W a r r a n t y In f o r m a t i o n HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s W a r r a n t y In f o r m a t i o n Limitations of Warranty 1. 2. 3. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s O b t ai n i n g P r i n t e r D r i v e r s Obtaining Printer Drivers Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below. 24-hour modem access HP BBS Library HP's electronic bulletin board library service is available 7 days a week, 24 hours a day for your convenient access to HP printer drivers and support information.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s O b t ai n i n g P r i n t e r D r i v e r s Internet Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport Updated Printer Drivers by Mail HP's Distribution Centers provide printer drivers and printer driver updates.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r ac t s U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r ac t s Non-U.S. Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a costeffective and timely way to achieve quality support.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s Re t u rn in g a P rin t e r f o r S e rv ic e Returning a Printer for Service In the USA If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s Re t u rn in g a P rin t e r f o r S e rv ic e Printer Return Instructions If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by the warranty. It is suggested that shipments are always insured.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s Re t u rn in g a P rin t e r f o r S e rv ic e In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands If a printer fails during the warranty period, the customer should do the following: 1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services. 2.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s Re t u rn in g a P rin t e r f o r S e rv ic e Elsewhere in the World If a printer fails during or after the warranty period: 1. Follow the troubleshooting procedures in this document or the printer user's guide. 2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s Service and Support Resources HP Support Assistant (CD-ROM) HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription. This system runs on any PC under MS Windows.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s For more information, call 1 (408) 553-7303. HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays. HP Customer Information Center The HP Customer Information Center provides presales product information. This service is available for resellers and end-user customers.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s Ordering Supplies Ordering Supplies Country Telephone Number Austria (1) 25000 536 Australia/New Zealand (03) 895-2895 Belgium/Luxembourg 02-778 34 00 Canada (Except Toronto) 1 (800) 387-3154 Canada (Toronto) (416) 671-8383 Community of Independent Sales (095) 181 8002 Czech Republic (2) 47 17 230 Denmark 4599 1000 Europe (East Central Headquarters) (1) 25 000 0 Finland (90) 88
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s HP BBS Library The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s HP FAXback on Demand - HP FIRST You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section. Use the following steps to use HP FIRST: 1. Call the system.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s HP FIRST Telephone Numbers Country (Language) Telephone Number Austria (German) 0660-8128 Australia (English) 61-3-272 26 27 Denmark (Danish) 800-10453 Belgium (French) 0800 1 7043 Belgium (Dutch) 0800 1 1906 Europe (English) (31) 20 681 5792 Finland (Finnish) 9800-13134 France (French) 05-905900 Germany (German) 0130-810061 Hong Kong (English) 506 24 22 Italy (Italian) 1678-
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users. You can join CompuServe at no charge by calling a telephone number in the table below.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s CompuServe Telephone Numbers by Country Table Country Local Call/ Free-Phone Number Argentina Direct Number 54 (1) 345-3871 Australia (008) 025240 61 (2) 410-4260 Canada 1 (800) 848-8199 1 (614) 529-1349 Chile 56 (2) 696-8807 France 36,638,122 33 (1) 4714-2160 Germany (0130) 3732 49 (89) 6655-0111 Hong Kong 852 867-0118 Hungary 36 (1) 156-5366 Israel 972 (3) 290466 Japan (0
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s Hewlett-Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options. The customer can call 1 (900) 555-1500 at $2.
H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s S e r v i c e an d S u p p o r t R e s o u r c e s Contacting Hewlett-Packard To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters. Asia Far East Sales Region Headquarters Hewlett-Packard Asia Ltd.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n Printer Repair Feedback Information Procedure for Providing Repair Feedback Information: 1. Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page. 2. Observe the problem with the printer. Verify the problem is repeatable. 3. Determine the customer code from the table below. 4. Fill out the repair sheet and return the repair sheet with the printer.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n HP DeskJet Printer Family Customer Codes (Cont.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n HP DeskJet Printer Family Customer Codes (Cont.
H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n HP Printer Repair Sheet Note To print this form, select “Print” under the “File” menu.
MS Windows Printing Microsoft Windows 3.1 comes with printer drivers that work with HP DeskJet printers. However, the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet 600 printer. Only the HP ColorSmart Printer Driver software, part of the HP Printing System for Windows, takes advantage of all the features of HP DeskJet 600 printer. The HP ColorSmart Printer Driver software is compatible with Microsoft Windows 3.1.
Because the user can connect their printer to either an LPT or COM port, it is important to make sure the proper port was selected to avoid problems. The steps below identify how to select/change a printer port from the control panel. To select a port: 1. Open the Printers control panel. 2. Click Connect. 3. Select the port from the list. The default printer name is followed by the name of the port it is connected to. Microsoft Windows 3.1 comes with printer drivers that work with HP DeskJet printers.
HP Printing System for Windows The HP Printing System for Windows includes: HP ColorSmart Printer Driver HP DeskJet Status Monitor HP DeskJet Utilities program group 14 TrueType Fonts Quick Tour (available during installation only) HP DeskJet Control Panel for DOS The HP DeskJet Status Monitor allows you to: Monitor a current print job Monitor the printer’s status at any time Print a self-test page Clean the print cartridge Cancel the current print job
The DeskJet Utilities include: Online information about the HP DeskJet 600 printer. To access the online information: click Help in the ColorSmart dialog box or the ColorSmart Options dialog box, or double-click the HP DeskJet 600 Printer Information icon in the HP DeskJet Utilities program group in the Program Manager. Dr. DeskJet diagnostic program, which contains detailed information about common printing problems and easy to understand solutions. To access Dr. DeskJet: click Dr.
Installing the Printer Driver The minimum system requirements to run the HP Printing System for Windows are: Windows version 3.1 An 80386 processor 2 MB of RAM to print in black or 4 MB of RAM to print in color 10 MB free hard disk space Before you install the printer software: 1. Unpack the printer and set it up. 2. Make sure the computer and the printer are both turned on and connected with the proper cable. 3. Close any screen savers or other software running in the background on your computer.
About the Printer Driver The HP ColorSmart Printer driver software provides access to all the capabilities of the HP DeskJet 600 printer, when used with a Windows application. The following options are available from the ColorSmart dialog box: Automatic or Manual printing Color or Grayscale printing Best, Normal, or EconoFast print quality Paper Type Paper Size Number of Copies Ordered printing Portrait or Landscape print orientation The HP ColorSmart Printer Driver has built-in, context-sensitive help.
Using the Printer Driver To use the ColorSmart Printer Driver with the HP DeskJet 600 printer from within a Windows application: 1. Choose Print (or Print Setup, depending on the application) from the File menu. 2. Click the Setup button. To use the ColorSmart Printer Driver with the HP DeskJet 600 printer from the Windows Control Panel: 1. Double-click Main in the Program Manager window. 2. Double-click Control Panel. 3. Double-click Printers. 4.
HP DeskJet 600 ColorSmart Dialog Box Options Option Description Orientation Portrait (tall) or landscape (wide). Print Quality Best (presentation quality), Normal (letter quality), or EconoFast (draft quality). Copies Set the number of copies to be printed. Click the Ordered Printing box to collate the printed pages of multiple copies. Paper Type The media may be either plain paper, one of HP’s special media types, or transparency film.
Optimizing Performance The print speed and overall performance of the HP DeskJet 600 printer can be affected by several things: The amount of RAM can determine how fast documents are sent to the printer. Increasing RAM can speed up this process as well as make the computer work more efficiently at other things besides printing. The printer driver used to print documents can make a significant difference in the quality of the printed output.
Using Online Help Two types of online help provide information about the printer software. Printer Software Help Type of help Provides How to access/where to find Context Sensitive Help Information about options in the dialog box when you click on certain parts of the screen. Available within the ColorSmart Printer Driver dialog box. Online Help Comprehensive information about the printer software and hardware. Click the Help button within the ColorSmart Printer Driver dialog box.
DOS Printing Printer Drivers Available Since DOS applications are developed independently under different standards, each DOS application requires its own printer driver. Current software drivers for most HP DeskJet printers are available from the individual software manufacturers. A list of DOS software developer contact information is in the DOS Printing Guide, part of the User’s Guide Kit.
DeskJet Control Panel for DOS The DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers. The Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there is no specific DeskJet 600 printer driver available for an application, the Control Panel for DOS gives the user access to print settings and features not available through the DOS application.
To align the print cartridges: 1. Type DJCP at the DOS prompt to open the stand-alone Control Panel for DOS. 2. Select Align Print Cartridges and follow the on-screen instructions. Two Ways to Use the Control Panel The DOS Control Panel can run either as a stand-alone application or as a memory resident application. To run the DOS Control Panel as a stand alone application: type DJCP at the DOS prompt. The DOS Control Panel must be loaded into memory at start-up to work as a memory resident application.
Memory Resident DOS Control Panel Whether stand-alone or memory resident, the DOS Control Panel allows the user to control or view the following: Pen Services (clean, prime, and align the pens) Print Quality Page Orientation Font Width (normal or compressed) Status Reports (limited in the resident DOS Control Panel) Context-Sensitive Help In addition to these, the stand-alone DOS Control Panel provides access to: Paper Size Media Type (paper or transparencies) Character Set Lines per Page Line Termination R
OS/2 The HP ColorSmart printer driver for the HP DeskJet 600 printer can be accessed through OS/2 by using Windows 3.1 in OS/2.
P rin t in g S y s t e m T ro u b le s h o o t in g T h e P rin t in g S y s t e m The Printing System Printing systems contain hardware and software components which must work together properly before printing can take place. The printer driver provides the interface between the software applications that support printing, the computer’s hardware, and the printer. The basic printing system consists of the following: 1. Host computer (PC or Macintosh) 2.
P rin t in g S y s t e m T ro u b le s h o o t in g T ro u b le s h o o t in g Hin t s Troubleshooting Hints The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Note To save time diagnosing printing system problems, the Possible Cause column in the table below is given with the most likely cause listed first. If the printing system does not respond correctly after trying the first solution, proceed the next, etc.
P rin t in g S y s t e m T ro u b le s h o o t in g T ro u b le s h o o t in g Hin t s Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution Printer does not print. (Cont.) (Power light is on, the Form Feed light is off) The wrong printer is selected (MS Windows) Open the Printers dialog box in the MS Windows Control Panel and verify that the correct printer is selected. (An on-screen message may ask you to open Page Setup in your application.
P rin t in g S y s t e m T ro u b le s h o o t in g T ro u b le s h o o t in g Hin t s Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printer-tocomputer connection failed. 1. Switch off the printer, disconnect the printer cable, switch the printer on. 2. If the Power light comes on and the Form Feed light remain off, print a sample page. 3. If the sample page prints, the printer is not the problem. 4.
P rin t in g S y s t e m T ro u b le s h o o t in g T ro u b le s h o o t in g Hin t s Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the printout do not match the colors on the host computer’s monitor. The printer driver settings may not be correct for your monitor. Verify that your print cartridges are at room temperature and have plenty of ink, then try the following: 1.
P rin t in g S y s t e m T ro u b le s h o o t in g P rin t e r T ro u b le s h o o t in g Hin t s Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for general printer maintenance. Recommended Troubleshooting Tools and Supplies Tool Purpose Tissue Print Cartridge Cleaning Operations. Lint -free cloth Cleaning the Printer and the Print Cartridge Contacts.
P rin t in g S y s t e m T ro u b le s h o o t in g T r o u b l e s h o o t i n g F l o w c h ar t s Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section See "EX" and "EZ" See "CSP200" Power-O n Sect ion Start Turn on the printer. 1. 2. 3. 4. No Power light turns on? Verify the power module is plugged into a powered AC receptacle. Verify the power module is plugged into the printer. Check the power module with another printer. Unplug the interface cable.
P rin t in g S y s t e m T ro u b le s h o o t in g T r o u b l e s h o o t i n g F l o w c h ar t s Troubleshooting Flowcharts - Self-Test Section Self-Test Sect ion Run the printing self-test. Does the self-test match the example in Printer Diagnostic Information? No Control panel lights flashing? Yes See Printer Diagnostic Information/Error Light Indications. See "CSP205" and “CSP215 customer codes. No Yes Is the printout complete? No Return for service.
P rin t in g S y s t e m T ro u b le s h o o t in g T r o u b l e s h o o t i n g F l o w c h ar t s Troubleshooting Flowcharts - PC Connect Section PC Connect Sect ion From the Self-Test Section Can standard ASCII text be printed (dir, edit)? 1. Reconnect the interface cable. 2. Try another interface cable. 3. Verify the printer and computer are properly configured. 4. Try the printer with another computer.
P rin t in g S y s t e m T ro u b le s h o o t in g T r o u b l e s h o o t i n g F l o w c h ar t s Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section Prints from a Macintosh Computer? Yes No 1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial). 2. If AppleTalk, verify that AppleTalk is active in the Chooser. 3. If connected serially, verify that AppleTalk is inactive in the Chooser. 4.
P rin t in g S y s t e m T ro u b le s h o o t in g M a c In t o s h T r o u b l e s h o o t i n g MacIntosh Troubleshooting Note HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance. Problems and Solutions Problem Solution Printer won’t print Open the Chooser and verify that the correct printer is selected. Printer icon does not appear on the left side of the Chooser. Make sure that the printer is turned on.
P r i n t e r In t e r f a c e In f o r m a t i o n HP De s k J e t P rin t e rs HP DeskJet Printers Cable and Connector Information Recommended Interface Cables HP Cable Part Number Cable Length Cable Connectors HP IEEE-1284 Compliant Cable C2950A 2 Meters DB-25 Male to 36-Pin Centronics Male HP IEEE-1284 Compliant Cable C2951A 3 Meters DB-25 Male to 36-Pin Centronics Male Host Interface Interface Specifications HP DeskJet printers communicate with computers through a single IEEE1284-B parall
P r i n t e r In t e r f a c e In f o r m a t i o n HP De s k J e t P rin t e rs IEEE-1284 Interface Connector 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 2162989 IEEE-1284 Interface Port (DOS/MS Windows) Pin Number Source Compatibilit y Mode Nibble Mode ECP Mode 1 Host nStrobe HostClk HostClk 2 Bi-Directional Data 1 (LSB) 3 Bi-Directional Data 2 4 Bi-Directional Data 3 5 Bi-Directional Data 4 6 Bi-Directional Data 5 7 B
P r i n t e r In t e r f a c e In f o r m a t i o n HP De s k J e t P rin t e rs IEEE-1284 Interface Port (DOS/MS Windows) (Cont.
P r i n t e r In t e r f a c e In f o r m a t i o n HP De s k J e t P rin t e rs DOS I/O Interface Description The IEEE-1284 standard defines a signaling method for bi-directional parallel communications between hosts and printers or other peripheral devices. This standard provides improved performance and bi-directional (two-way) communication, allowing a new generation of "intelligent" peripherals to talk and listen to the host device.
P r i n t e r In t e r f a c e In f o r m a t i o n HP De s k J e t P rin t e rs Nibble Mode Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer. HP DeskJet printers and most computer hosts can operate in nibble mode. Hosts can switch back and forth between compatibility and nibble modes, thus establishing limited two-way (bi-directional) communication. The host must place itself and the printer into nibble mode to receive status from the printer.
P r i n t e r In t e r f a c e In f o r m a t i o n H P D e s k Wri t e r P ri n t e rs HP DeskWriter Printers Cable and Connector Information Recommended Interface Cables Cable Type HP Cable Part Number Apple Cable Part Number AppleTalk Network 92215N M2068 RS-422-A High-Speed Clocked Serial 92215S M0197 Interface Specifications HP DeskWriter printers have an 8-pin mini-DIN interface connector port.
P r i n t e r In t e r f a c e In f o r m a t i o n H P D e s k Wri t e r P ri n t e rs RS-422 Interface Connector (8-pin Mini-DIN) TxD+ RxD+ TxDRxDGround HSKo or DTR1 RS-422 Interface Port (AppleTalk) Pin Number Interface Pin Name 1 DTR Data Terminal Ready Output Handshake 2 NC No Connection in Printer (Do not connect to ground or any other pin) 3 TxD- 4 Ground 5 RxD- Receive Data Line 6 TxD+ Transmit Data Line 7 NC 8 RxD+ Note Interface Pine Description Transmit Data Line Shield
P r i n t e r In t e r f a c e In f o r m a t i o n H P D e s k Wri t e r P ri n t e rs Mac I/O Description HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol. The printers determine if they are connected to a LocalTalk node by detecting the presence or absence of a transformer at the interface connector port.
