hp deskjet 9300 series printer user’s guide
Notice Acknowledgements The information contained in this document is subject to change without notice. HP ColorSmart II and HP PhotoREt III are trademarks of Hewlett-Packard Company. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Microsoft®, Windows®, Windows NT®, and MS-DOS® are U.S.-registered trademarks of Microsoft Corporation.
Contents Welcome Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Printer basics and connections Understanding the printer parts and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Connecting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Power cannot be turned on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Printer is not responding (nothing prints) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Paper feed problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Paper skew problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Welcome Your printer can print vibrant colors on paper up to 330 by 483 mm (13 by 19 inches). It connects directly to computers that have parallel or Universal Serial Bus (USB) ports. The printer can also be shared on a network. Using this guide This guide includes the following sections: Printer basics and connections – Describes the printer parts and explains how to connect using a USB or a parallel cable, how to connect to a network, and how to connect to an external print server.
2 Printer basics and connections Understanding the printer parts and functions 1 Output tray – Collects the printed pages. 2 Paper guides – Guides the paper into the printer. 3 Access cover – Lets you access the print cartridges and jammed paper. 4 Print Cartridge light – Blinks when the access cover is open or a cartridge error occurs. 5 Cancel button – Cancels the current print job. 6 Resume button – Blinks while waiting for a printed page to dry. Press if you do not want to wait.
Connecting the printer Your printer supports local printing and network printing. For local printing, you can connect the printer using a USB cable or parallel cable. For network printing, you can connect via an optional HP external print server. It is recommended that you install the software before you connect the printer to the computer. For Windows Use a USB cable to connect the printer to the computer if the computer has a USB port and is running Windows 98, Windows Me, Windows 2000, or Windows XP.
Hardware-first installation Before you can install the printer software on a computer running Windows XP 64-bit, you must download the printer software from http://www.hp.com. If you have connected a USB cable to the ports on the computer and the printer before installing the printer software, the Found New Hardware wizard appears on the computer screen. If you have connected a parallel cable and restarted the system, the Found New Hardware wizard appears on the computer screen.
Mac OS X 1 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the Mac desktop. 2 Double-click the installer icon. 3 Follow the onscreen instructions to complete the installation. 4 Connect the USB cable to the printer and computer. 5 Open the Print Center. 6 Click the Add Printer button. 7 Select USB from the menu. 8 Select dj9300 from the printer list. 9 Click the Add button.
4 Click Install Printer Driver from the CD menu. 5 Choose your language and click OK. 6 Follow the onscreen instructions. 7 Click Connected via the network, and then click Next. 8 Click Client setup for client-server printing, and then click Next. 9 Follow the onscreen instructions to complete the installation. Installing the printer driver through network using Add Printer 1 Click Start, point to Settings, and then click Printers (Windows NT 4.
Changing print settings For Windows: You can access the printing features and change the default print settings from the Printers folder: 1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes (Windows XP). 2 Right-click the printer icon in the Printers folder and select Properties (Windows 98 or Me), Document Defaults (Windows NT 4.0), or Printing Preferences (Windows 2000 or XP).
4 Push the new cartridge down firmly into its cradle slot, and close the print cartridge latch. 5 Close the printer’s top cover. Aligning the print cartridges The printer has an automatic alignment feature that aligns the print cartridges whenever they are replaced. If the printout looks blurry, you can align them manually. 1 Open the Toolbox: Click Start, point to Programs, hp deskjet 9300 series, and then click hp deskjet 9300 series Toolbox. 2 Click the Printer Services tab.
Poor contact between the print cartridges and cartridge cradles might also affect the quality of the printout. When this occurs, try cleaning the print cartridges and cartridge cradles: 1 Remove the print cartridge from the printer. 2 Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 3 Clean the electrical contacts on the print cartridge with a dry, lint-free cloth. To prevent damage to the electrical contacts, you should wipe the contacts only once.
3 Printing and loading media Your HP printer is designed to print on a variety of media, such as plain paper, envelopes, and transparencies. It works well with most office paper types or quality 25 percent cotton bond paper. Because it uses ink to produce an image, paper that accepts ink well produces the best results. It is best to test a variety of paper types before buying large quantities. Find a paper type that works well. HP inkjet media will produce the best-quality results.
2 Insert a stack of paper, up to 19 mm (0.75 in.) or 150 sheets, print-side down along the right side of the main paper tray, until it stops. 3 Slide the paper width and length adjusters in until they stop at the edges of the paper. 4 In the printer driver, change the print settings to match the paper size, type, source, and orientation, and then click OK. (For instructions on accessing the printer driver, see “Changing print settings.
Minimum printing margins Paper type/size Minimum printing margins Letter, Legal, and Executive size paper Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.50 in.) A4-size paper Left: 3.4 mm (0.13 in.) Right: 3.4 mm (0.13 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) A3, A3+, B4-size paper Ledger/Tabloid (11 by 17 in.) Statement Super B (13 by 19 in.) Banner (Tabloid) Banner (A3) Custom Left: 5.1 mm (0.20 in.) Right: 5.1 mm (0.20 in.) Top: 3 mm (0.12 in.
3 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see “Changing print settings”): • In the Type is drop-down list, select the appropriate transparency media (such as HP Premium Inkjet Transparency Film). • In the Size is drop-down list, select the size of your transparency (such as Letter or A4). • In the Source is drop-down list, select Tray 1. • In the Print Quality drop-down list, select Best.
For Macintosh: • Select the size of your HP media (such as Letter or A4). • Open the Paper Type/Quality panel and select the appropriate HP media (such as HP Premium Inkjet Paper). • Select Tray 1. • Click the Quality tab and select Best. 4 Change any other print settings if necessary and click OK. 5 Print your document. Printing on standard-sized paper To print on standard-sized paper: 1 Insert a stack of paper, up to 19 mm (0.75 in.
Printing on envelopes To print on envelopes: 1 Make sure all media is removed from the main paper tray. 2 Slide the envelopes into the main paper tray, with the flaps facing up and to the right, until they stop. 3 Slide the paper width and length adjusters in until they stop at the edges of the envelopes.
3 Slide the postcard guide and the paper width adjuster in until they stop at the edges of the cards. 4 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see “Changing print settings”): • In the Type is drop-down list, select the paper type you are using (such as HP Textured Greeting Cards).
• In the Source is drop-down list, select Manual Feed. • In the Print Quality drop-down list, select Best. Alternatively, you can select 4800 x 1200 Optimized dpi* high-resolution print mode for optimum print quality. In this mode, printing will take longer because more memory is required in your computer. For Macintosh: • Select the paper size (such as Letter or A4). • Open the Paper Type/Quality panel and select the paper type you are using (such as HP Premium Plus Photo Paper). • Select Manual Feed.
7 Change any other print settings if necessary and click OK. 8 Print your document. 9 After the first side of the page(s) is printed, turn the paper over and reload it into the printer. 10 Follow the onscreen instructions to complete the two-sided printing. For Macintosh 1 Load the appropriate paper, print-side down along the right side of the main paper tray, until it stops. 2 Open the Layout panel.
Mirror Image Flip a page horizontally. This lets you write on the underside of a transparency film, leaving the topside available for annotations with marker pens. On the Basics tab, select the Mirror Image check box. Banner printing Print large images and bold, oversized fonts on continuous feeds of paper. On the Paper/ Quality tab, select HP Banner Paper from the Type is drop-down list.
4 Using the Toolbox The Toolbox provides status and maintenance information about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help for solving printer problems. You can also access online resources for your printer. The Toolbox is available for Windows only. For Macintosh, see “Using the HP Inkjet Utility (Macintosh).
hp instant support hp instant support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (via myPrintMileage). With this information, you can diagnose and solve printer problems, and manage your printing activities and printer supplies more effectively.
Ordering printing supplies directly through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are three requirements to use this feature: The Toolbox must be installed on your computer. The printer must be connected to your computer using either a USB cable, a parallel cable, or a network connection. You must have Internet access.
Viewing the HP Inkjet Utility panels The following options are available on the HP Inkjet Utility Panel menu: ENWW WOW!: Prints a sample page to view the print output quality. Test: Prints a test page or a diagnostic page. Clean: Cleans the print cartridges. Calibrate Device: Aligns the print cartridges. Calibrate Color: Adjusts color to correct problems with tint. Estimate Ink Levels: Displays print cartridge ink levels.
5 Troubleshooting This chapter provides solutions to common problems, such as paper jams and poor print quality. If your printer is not operating properly and these suggestions do not solve your problem, try to print a diagnostic page, and then contact HP Customer Support (see “Printing a diagnostic page” and “Customer Support”). Power cannot be turned on Check that the power cord is connected.
Try printing a sample page. Turn the printer off, and then back on. Press the Resume button and release it when the Resume light starts to blink. If the sample page prints, then the problem is not with the printer. Try printing from another application. Try printing from other applications to see if this problem recurs. Try printing a test page. Print a generic Windows test page: Click Start, point to Settings, and then click Printers (Windows NT 4.
Make sure you only load one type of paper at a time. Check that there is sufficient paper in the tray. If none of the above solutions worked, print a diagnostic page. See “Printing a diagnostic page” for instructions. Paper skew problem If paper is twisting as it feeds or margins appear crooked, make sure both the bottom and side paper guides are gently pressed against the paper.
Check for conflicts with port-sharing devices. If you are using a parallel cable, make sure your printer is connected directly to the parallel port. Do not share the port with other devices such as a Zip drive or other printers. Check whether the printer is shared. If you are sharing your printer, see “Network printing problem” for troubleshooting information. Poor print quality Open the top cover when you suspect a print cartridge problem.
When printing on photo paper and transparency film: Ensure that the paper is inserted print-side down when loaded from the front manual feed tray or main paper tray. Ensure that the paper is inserted print-side up when loaded from the rear manual feed. Use only HP Inkjet Transparency Films listed under “HP supplies and accessories.” Ink is smearing onto white (blank) areas The printout needs time to dry.
If you are trying to print a bitmap image of text, it might have jagged edges when skewed, enlarged or printed. By using TrueType fonts you can ensure that the printer is able to print smooth fonts. When selecting a font, look for the TrueType icon. Check the paper type. Paper that is heavily textured or does not accept ink well can cause graphics and text to print poorly. For information on recommended media, see “Printing and loading media.
If none of the above solutions worked, the problem is likely a conflict related to the software package you are using. Check the readme file on the Starter CD for known software conflicts. Otherwise, check your software program manual or call the software manufacturer to get more specific help for this problem. Placement of the text or graphics is incorrect Check the paper size and orientation settings.
If none of the above solutions worked, the problem is likely a conflict related to the software package you are using. Check the readme file on the Starter CD for known software conflicts. Otherwise, check your software program manual or call the software manufacturer to get more specific help for this problem.
Printer lights blink The Power light blinks when printing. This is normal. The Power light blinks 2-on, 1-off when a print job is being cancelled. 5-9 When you see this... The problem is likely caused by... Power light on and Resume light blinks Power light on and Print Cartridge light blinks Power and Print Cartridge lights on Power and Resume lights blink The movement of the print cartridge might be blocked.
Network printing problem This section helps you to troubleshoot if you are having difficulties printing to a shared printer. Check the following: Make sure the printer is on and the top cover is closed. Make sure the rear panel knob is in the lock position. Check that the cartridges are installed properly (see “Replacing the print cartridges”) and that paper is properly loaded in the printer (see “Loading paper”).
For Macintosh: 1 Restart the computer. If you do not restart the computer before you uninstall the software, some files are not removed from your computer when you run the Uninstall option. 2 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the desktop. 3 Double-click the installer icon and follow the onscreen instructions. 4 When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box.
Print cartridge problem When you open the printer’s access cover, the yellow arrow on the print cartridge cradle aligns to one of the icons near the back of the printer. If the Print Cartridge Status light flashes, open the printer's access cover and follow the instructions below. If the arrow points to... It means... To solve the problem...
Printing a sample page Printing a sample page without being connected to a computer verifies whether your printer is set up correctly. 1 Turn the printer off, wait a few seconds, and then turn it on again by pressing the Power button. 2 Press and hold the Resume button and release it when the Resume light starts to blink. Your printer prints a sample page. Printing a diagnostic page This page is useful to HP Technical Support if you have a printer problem. 1 Turn the printer on.
6 Customer Support The information in the previous chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using one of the following support services to obtain assistance. Toolbox The Toolbox is available only if you installed the printer driver through Setup.exe. The Troubleshooting tab in this program provides easy step-by-step solutions to common printing problems.
A Printer specifications Print Method Drop-on-demand thermal inkjet printing Print Speed*: Black Black text Letter Tabloid Fast Normal Best 13 ppm 7 ppm 4.5 ppm 7.6 ppm 4 ppm 3 ppm Print Speed*: Color Mixed text with color graphics Letter Tabloid Fast Normal Best 11.5 ppm 5.5 ppm 3.5 ppm 7 ppm 3.7 ppm 2 ppm Full-page color Letter Tabloid Fast Normal Best 2.9 ppm 0.6 ppm 0.3 ppm 2 ppm 0.4 ppm 0.2 ppm Color photo 4 by 6 in. 8 by 10 in. Normal Best 1.5 ppm 0.8 ppm 0.9 ppm 0.
Media Handling Main paper tray: Sheets: up to 150, Envelopes: up to 15, Cards: up to 60 Manual feed: Single sheet only for thick paper, envelopes and cards Output tray capacity: Up to 50 sheets Recommended Media Weight Paper: 60 to 135 g/m2 (16 to 36 lb bond) using primary path, and up to 280 g/m2 (74 lb bond) using rear manual feed Envelopes: 75 to 90 g/m2 (20 to 24 lb bond) Cards: 110 to 200 g/m2 (110 lb index) using manual feed I/O Interface IEEE 1284-Centronics parallel compatible; Universal S
B HP supplies and accessories You can order HP supplies and accessories from the HP World Wide Web. Visit HPshopping.com (http://www.hpshopping.com) for more information.
HP Premium Photo Paper A3, 15 sheets: 297 by 420 mm C6059A US Letter, 15 sheets: 8.5 by 11 in. C6039A HP Premium Plus Photo Paper Glossy, A4, 20 sheets: 210 by 297 mm C6832A Glossy, US Letter, 20 sheets: 8.5 by 11 in. C6831A Glossy Snapshot, 20 sheets: 4 by 6 in. C6944A Matte, A4, 20 sheets: 210 by 297 mm C6951A Matte, US Letter, 20 sheets: 8.5 by 11 in. C6950A HP Professional Brochure and Flyer Paper Glossy, A4, 50 sheets: 210 by 297 mm C6818A Glossy, US Letter, 50 sheets: 8.5 by 11 in.
Regulatory information Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier. FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules.
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Hewlett-Packard Limited Warranty Statement HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges 90 days Printer peripheral hardware (see below for details) 1 year Extent of Limited Warranty 1 Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.
Index Numerics 4800 x 1200 Optimized dpi 3-8, A-1 A access cover 2-1 accessories ordering information B-1 warranty C Cancel button 2-1 cancelling print job 5-13 cards, printing 3-6 customer support 6-1 custom-sized paper, printing 3-5 D declaration of conformity demo page, printing 4-3 diagnostic page, printing 5-13 dimensions, printer A-2 drivers, warranty duplex.
print server, connecting 2-5 print speed A-1 printer display hardware information 4-1 language A-1 lights blink 5-9 memory A-2 model number, locating 6-1 parts and functions 2-1 registering via Toolbox 4-1 serial number, locating 6-1 smart software features 3-9 specifications A-1 printer driver accessing 2-6 aligning print cartridges 2-7 smart software features 3-9, A-1 system requirements A-2 uninstalling 5-10 warranty Printer Services tab, Toolbox 4-3 Printer Status tab, Toolbox 4-1 printing cancelling pr
