HP Deskjet 9800
HP Deskjet 9800 Series User's Guide
Copyright Information Acknowledgements © 2005 Copyright Hewlett-Packard Development Company, L.P. HP ColorSmart III and HP PhotoREt IV are trademarks of Hewlett-Packard Company. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, Windows NT®, and MS-DOS® are U.S.-registered trademarks of Microsoft Corporation.
Table of contents 1 Welcome Special features ......................................................................................................................................2 Using this guide ......................................................................................................................................3 Finding other resources for the product .................................................................................................
Maintaining the print cartridges ............................................................................................28 Storing the print cartridges ..................................................................................28 Printing with a single print cartridge .....................................................................................29 Calibrating the color .............................................................................................................
Cancelling a print job ............................................................................................................................77 5 Using the Toolbox Toolbox overview ..................................................................................................................................80 Printer Status tab ..................................................................................................................................81 Information tab ........................
Check margin settings .........................................................................................96 The printer may be in Ink-backup Printing Mode ................................................96 Verify the ink levels of the print cartridges ..........................................................96 The print cartridges may need to be cleaned .....................................................97 Check color print settings ..................................................................
Check the print cartridges .................................................................................103 Check the graphics placement ..........................................................................103 Lines or dots are missing from text or graphics .................................................................103 The printer may be in Ink-backup Printing Mode ..............................................103 Verify the ink levels of the print cartridges .................................
9 Customer support and warranty Obtaining electronic support ...............................................................................................................134 HP Instant Support .............................................................................................................................135 HP Telephone Support .......................................................................................................................136 Before you call ............................
1 Welcome Thank you for buying this HP Deskjet printer.
Special features This printer is equipped with several exciting features. 2 ■ Wide-format printing – Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ■ Automatic two-sided printing (duplex unit) – Print two-sided documents automatically. It comes standard with the HP Deskjet 9800d, 9803d, and 9808d. It may be purchased separately in some countries/regions (see HP supplies and accessories).
Using this guide This guide includes the following sections: ■ Getting started – Describes the printer parts and explains how to connect using a USB or a parallel cable, how to install the printer software, how to connect to a network, and how to connect to an external print server. ■ Using print cartridges and accessories – Explains how to use the print cartridges and how to install the duplex unit.
Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: 4 ■ Setup poster – Provides illustrated setup information. A printed version of this document is provided with the printer. Also, an electronic version is available as an Adobe® Acrobat® Portable Document Format (PDF) file on the Starter CD.
2 Getting started This section contains the following information: ● Understanding the printer parts and functions ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Connecting to a network ● Uninstalling the printer software ● Customizing the printer software setup program ● Installing other software 5
Understanding the printer parts and functions Front view (trays, cover, and print cartridge cradle) 6 7 6 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual feed slot 5 Top cover 6 Print cartridge latch 7 Print cartridge cradle 2 Getting started
Front view (input tray) 1 Input tray lock 2 Small media guide 3 Paper width guide 4 Small media ejector Printer lights The printer lights provide visual cues about the status of the printer. For more information, see Printer lights reference.
4 RESUME button and light 5 POWER button and light Back view 8 8 1 Universal serial bus (USB) port 2 Parallel port 3 Rear access panel 4 Rear manual feed slot 5 Rear manual feed paper guide 6 Rear access panel release buttons 7 Power input 8 Optional automatic two-sided printing accessory (duplex unit) 2 Getting started
Optional automatic two-sided printing accessory (duplex unit) The printer can automatically print on both sides of a sheet of paper when the duplex unit is attached to the back of the printer. (See Installing the optional automatic two-sided printing accessory (duplex unit).) NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers. It may be purchased separately in some countries/regions.
Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer on a locally shared network. NOTE You must have administrator privileges to install a printer driver in Windows 2000, Windows Server 2000, or Windows XP. Direct connection You can connect the printer directly to your computer using a USB cable or an IEEE 1284-compliant bidirectional parallel cable. NOTE Windows NT 4.0 does not support USB.
4 Follow the instructions on the screen to complete the installation. 5 When prompted, connect the USB or parallel cable to the computer and the printer. The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder. NOTE You can also share the printer with other computers using a simple form of networking known as locally shared networking. See To share the printer on a locally shared network.
NOTE When sharing a directly connected printer, use the computer with the newest operating system as the server. For example, if you have a computer running Windows 2000 and another computer running an older version of Windows, use the computer running Windows 2000 as the server. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.
Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network. To install the software for a locally shared network or for a direct connection 1 Connect the printer to the computer with the USB cable or to the network with a network cable. 2 Insert the Starter CD into the CD-ROM drive, double-click the CD icon on the desktop, and then double-click the Setup icon.
To share the printer on a locally shared network When you connect the printer directly, you can still share the printer with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.
Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect external print server. This configuration provides better performance than printing through a computer, flexibility in preparing a location for the printer, and the ability to share the printer with both Windows and Macintosh users. For information about setting up HP Jetdirect external print servers, see your HP Jetdirect hardware and software installation guides.
If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box, click OK. 4 Click Install Printer Driver and follow the instructions on the screen to complete the installation. NOTE If you are installing the software on a dedicated print server, select the option to share the printer when prompted, and then select to install drivers for Windows clients.
Uninstalling the printer software To uninstall the software for Windows computers If you are using Windows 2000, Windows Server 2003, or Windows XP, you must have administrator privileges to uninstall the printer software. 1 If the printer is connected directly to the computer using a USB or parallel cable, disconnect the printer. 2 Close any running applications. 3 From the Start menu, open the Control Panel. 4 Double-click Add/Remove Programs.
18 3 Insert the Starter CD into the CD drive. 4 Double-click the CD icon on the desktop. 5 Double-click the installer icon located in the Installer folder and follow the instructions on the screen. 6 When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box. 7 Follow the instructions on the screen to remove the printer software.
Customizing the printer software setup program The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or mapped network drive. To access the utility, select Customization Utility from the CD menu. A software installation package with the selected language and selected printer components will be created.
Installing other software ■ HP photo imaging software Lets you view and edit photos and image files in Windows. To install this software, insert the Starter CD, click the HP Photo Imaging Software button on the CD browser menu, and select it from the list of software shown. (See HP photo imaging software). ■ Linux driver Visit www.linuxprinting.org to download the software. For information about using Linux with HP printers, visit hp.sourceforge.net. ■ IBM PCL printer driver for IBM OS/2 Visit www7.
3 Using print cartridges and accessories This section contains the following information: ● Installing the optional automatic two-sided printing accessory (duplex unit) ● Using the print cartridges 21
Installing the optional automatic two-sided printing accessory (duplex unit) You can print on both sides of a sheet of paper automatically when the duplex unit is installed. NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers. It may be purchased separately in some countries/regions (see HP supplies and accessories.) To install the duplex unit 1 Remove the rear access panel by pushing the release buttons toward each other.
Using the print cartridges Supported print cartridges Four print cartridges are available for use with the printer. 1 Black 2 Tri-color 3 Photo 4 Gray photo NOTE The availability of print cartridges varies by country/region. The print cartridges may come in different sizes. To obtain a list of supported print cartridges for your printer, print the diagnostics page (see Printing a diagnostics page) and read the information in the Supported Print Cartridges category.
For four-ink color printing, install the black and the tri-color print cartridges. For six-ink color printing, install the photo and the tri-color print cartridges to enhance the print quality of photographs. See Printing with six-ink color. To install or replace a print cartridge 1 Turn on the printer, open the top cover, and lift the print latch. CAUTION The print cartridge carriage may be moving into its correct position.
3 If you are installing a new print cartridge, remove the print cartridge from its package, and then remove the clear nozzle protective tape by pulling on the pink pull-tab. CAUTION To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper contacts.
5 Push down on the print cartridge latch until it snaps closed. Make sure the latch does not spring back open. 6 Close the top cover. NOTE If you installed a new print cartridge, the printer aligns the print cartridges and prints an alignment page. If no alignment page prints, make sure there is paper in the input tray. Do not open the top cover when the printer is aligning the print cartridges.
Cleaning the print cartridges This section contains a procedure for cleaning the print cartridges automatically. For information about cleaning the cartridges manually, see The printer is rejecting the pen. To clean the print cartridges automatically The print cartridges have microscopic nozzles that can clog when exposed to air for too long. In addition, if a print cartridge is not used for long periods of time it can also clog, resulting in a noticeable decrease in print quality.
Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: ■ Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperatures between 15˚ to 35˚C (59˚ to 95˚F). ■ Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer.
Printing with a single print cartridge NOTE To place the printer in Ink-backup Printing Mode, remove the empty cartridge. If one of the print cartridges runs out of ink before you can replace it, you can still print with a single print cartridge.
30 3 Using print cartridges and accessories
4 Printing and loading media This section contains the following information: ● Selecting print media ● Loading media in the input tray ● Using the automatic paper-type sensor ● Changing print settings ● Understanding smart software features ● Printing a document ● Printing with the front or rear manual feed slot ● Printing on various media types ● Printing on custom-sized paper ● Printing on envelopes ● Printing on cards and smaller-sized media ● Printing digital photographs ● Pr
Selecting print media Your printer is designed to print on a variety of media types (such as plain paper, photo paper, envelopes, and transparencies) and sizes. The printer works well with most office paper types, and provides the best results on paper that accepts ink well. Always use media that conforms with the types, sizes, and weights listed in Understanding specifications for supported media. It is best to test a variety of media types before buying large quantities. Find a media type that works well.
Media size Input tray Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) A3 297 x 420 mm (11.7 x 16.5 inches) A3+ 330 x 483 mm (13 x 19 inches) A4 210 x 297 mm (8.27 x 11.69 inches) A5 148 x 210 mm (5.83 x 8.27 inches) A6 105 x 148 mm (4.13 x 5.83 inches) B4 257 x 364 mm (10.1 x 14.3 inches) B5 (JIS) 182 x 257 mm (7.17 x 10.2 inches) Banner A3 297 x 420 mm (11.7 x 16.5 inches) Banner A4 210 x 297.4 mm (8.27 x 11.69 inches) Banner Letter 215.9 x 279.4 mm (8.
Media size Input tray Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 111 x 146 mm (4.37 x 5.75 inches) Envelope C5 162 x 229 mm (6.38 x 9.02 inches) Envelope C6 114 x 162 mm (4.49 x 6.38 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope Monarch 98.5 x 190.5 mm (3.88 x 7.5 inches) Executive 184.15 x 266.7 mm (7.25 x 10.5 inches) HP Greeting Card Envelope 111.25 x 152.4 mm (4.38 x 6 inches) Index card 76.
Media size Input tray Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 101.6 x 279.4 mm (4 x 11 inches) Panorama 101.6 x 304.8 mm (4 x 12 inches) Photo 76.2 x 127 mm (3 x 5 inches) Photo 101.6 x 152.4 mm (4 x 6 inches) Photo with tab 101.6 x 152.4 mm (4 x 6 inches) Photo 127 x 177.8 mm (5 x 7 inches) Photo 203.2 x 254 mm (8 x 10 inches) Photo 279.4 x 355.6 mm (11 x 14 inches) Photo 304.8 x 304.
Media size Input tray Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) Statement 129.7 x 215.9 mm (5.5 x 8.5 inches) Super B 330 x 483 mm (13 x 19 inches) Tabloid 279.4 x 431.8 mm (11 x 17 inches) Borderless Photo Panorama A4 210 x 594 mm (8.27 x 23.39 inches) Borderless Photo Panorama 101.6 x 254 mm (4 x 10 inches) Borderless Photo Panorama 101.6 x 279.4 mm (4 x 11 inches) Borderless Photo Panorama 101.6 x 304.8 mm (4 x 12 inches) Borderless Photo 101.
Media size Input tray Front manual feed slot Rear manual feed slot Automatic twosided printing accessory (duplex unit) 215.9 x 279.4 mm (8.5 x 11 inches) Borderless Photo 279.4 x 355.6 mm (11 x 14 inches) Borderless Photo 304.8 x 304.8 mm (12 x 12 inches) Borderless Photo 10 x 15 cm 100 x 150 mm (3.93 x 5.9 inches) Borderless Photo 10 x 15 cm with tab 100 x 150 mm (3.93 x 5.9 inches) Borderless Photo A3 297 x 420 mm (11.7 x 16.5 inches) Borderless Photo A4 210 x 297 mm (8.27 x 11.
Understanding supported media types All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality. The following table lists the types of media you can use.
Media type Input tray and front and rear manual feed slots Manual duplex Auto duplex Borderless printing Other greeting cards Brochure papers HP brochure papers Other brochure papers Understanding supported media weights and capacities The following table provides information about the media weights and capacity that the paper paths can support. Tray Type Weight Capacity Input tray Paper, envelopes, cards 60 to 135 g/m2 (16 to 36 lb bond) Up to 19 mm (0.
Media Left and right margins Top margin Bottom margin Photo with tab 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) Panorama media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch) Banner 3.2 mm (0.13 inch) 0 mm (0 inch) 0 mm (0 inch) Custom-sized media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.
Loading media in the input tray This section explains how to load plain paper and standard media sizes and types into the input tray. Following are general guidelines for loading media into trays: ■ If you are printing on thick or photo paper, you can use the rear manual feed slot. See Printing with the front or rear manual feed slot. ■ If you are printing cards or envelopes, see Printing on cards and smaller-sized media and Printing on envelopes.
NOTE When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray extension will close to the edge of the paper and leave a slight gap between the extension and the tray. The tray extends further to accommodate larger-sized media. 7 Lower the output tray to its horizontal position. HP 8 42 Desk jet 9800 Extend the output tray if necessary.
Using the automatic paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP media. The sensor scans the first page of the loaded media, determines the media type, and selects the most suitable settings for your document, and then prints the document. NOTE If you know the media type, you can select the media in the Paper Type drop-down list.
Changing print settings You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver. NOTE To set print settings for all print jobs, make the changes in the printer driver.
Understanding smart software features The printer driver provides the following smart software features. To access the printer driver, see Printing a document. NOTE Some features are only available in Windows. To find more information on a specific feature in the Windows printer driver, right-click the feature and select What's This? You can access some of these features from the Printing Shortcuts tab.
46 ■ Print in Sepia: Print images in a brownish tone to give them an antique look. On the Color tab, select the Print in Sepia check box. ■ Print in black and white: Both black and white and color documents can be converted to grayscale. For Windows, on the Color tab, select the Print in Grayscale check box. For Macintosh, on the Paper tab and under the Color drop-down list, select Grayscale. ■ Print All Text as Black: Print all text characters as black while retaining colored graphics.
Printing a document The steps to print a document vary depending on the software program. In general, follow this procedure to print a document. NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list. 1 Open the file you wish to print. 2 Click File, and then click Print. 3 To print with the printer's default print settings, click OK or Print.
Printing with the front or rear manual feed slot If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual feed slot and leave your regular media in the input tray. The rear manual feed slot uses a straight paper path and is designed for printing single sheets on thick paper (up to 280 g/m2) like cardstock and photo paper. For information on media types and sizes supported by the manual feed slots, see Understanding specifications for supported media.
Loading the front manual feed slot NOTE If there are any printouts on the output tray, remove them before using the front manual feed slot. 1 Extend the output tray. 2 Slide the paper guide to the left to its outermost position. 3 Lift the clear plastic flap and insert the media into the narrow opening between the output tray and the plastic flap. Insert up to 10 sheets of paper or 5 cards or envelopes, print-side down into the right side of the slot until the media stops.
Loading the rear manual feed slot 50 1 Before you load the paper, adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot. 2 Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The printer grips the paper. 3 Press the RESUME button to proceed with printing. If you are printing more than one page, press the RESUME button after inserting each sheet of paper.
Printing on various media types NOTE Use HP media for optimum print quality. These media types are specifically designed to work with your printer. See HP supplies and accessories for part numbers and ordering information. If you are printing transparencies, HP recommends removing each transparency as it prints and setting it aside to dry. For Windows 1 Load the print media (see Loading media in the input tray). 2 Open the printer driver (see Printing a document). 3 Click the Paper/Quality tab.
Printing on custom-sized paper NOTE The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length must be between 127 and 1,270 mm (5 and 50 inches) You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list. For Windows 1 Load the print media (see Loading media in the input tray). 2 Open the printer driver (see Printing a document).
Printing on envelopes NOTE If you are printing one or just a few envelopes, you can use the front manual feed slot. See Printing with the front or rear manual feed slot. Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges; are shiny or embossed; or are wrinkled, torn, or otherwise damaged. 1 Raise the output tray and remove any media from the input tray.
7 54 c Click File and then click Print. d Change any other desired print settings and click Print. When you have finished printing, remove the remaining media: a Raise the output tray. Press the input tray lock and extend the tray. b Remove the media and reload the desired media into the input tray (see Loading media in the input tray).
Printing on cards and smaller-sized media NOTE If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. See Printing with the front or rear manual feed slot. If you wish to print to the edge of the cards, see Printing borderless. 1 Raise the output tray and remove any media from the input tray. 2 Insert up to 60 cards, or a stack of media that does not exceed the height of the paper width guide, print-side down along the right side of the input tray until it stops.
6 Lower the output tray. 7 For Windows: a Open the printer driver (see Printing a document). b Click the Paper/Quality tab. c Select the size of the cards from the Size is drop-down list. For instructions on printing custom-sized cards, see Printing on custom-sized paper. d Select the paper type from the Type is drop-down list. e Change any other desired print settings and click OK. f Print your file. For Macintosh: a Click File, and then click Page Setup.
8 When you have finished printing, remove the remaining media: a Raise the output tray. b Press the input tray lock and extend the tray. c Close the small media guide by moving it 90˚ counter-clockwise. d Eject the media by pulling out the small media ejector. e After removing the media, push the small media ejector back to the original position. f Reload the desired media into the output tray (see Loading media in the input tray).
Printing digital photographs Printing with six-ink color Your printer can print with six-ink color to enhance the quality of printed photographs. Print high-quality grayscale photographs by using a black print cartridge and a tri-color print cartridge, or by using a photogray print cartridge and a tri-color print cartridge. To perform six-ink color printing, a photo and a tri-color print cartridge must be installed together.
To print digital photographs 1 2 Load the photo paper: ● If you are loading a stack of photo paper, see Loading media in the input tray. ● If you are printing one or just a few sheets, you can use the front manual feed slot. If you are printing on thick paper and desire a straight paper path, you can use the rear manual feed slot. If you are using either manual feed slot, load paper in a later step. ● If you are printing 4 x 6 inch photos, you can use the input tray or rear manual feed slot.
Printing Exif Print-enhanced photographs Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard that simplifies digital photography and enhances printed photographs. When a photograph is taken with an Exif Print-enabled digital camera, Exif Print captures information such as exposure time, type of flash, and color saturation, and stores it in the image's file.
Printing borderless Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from 101.6 x 152.4 mm (4 x 6 inches) to 330 x 482.6 mm (13 x 19 inches), or A6 to A3+. If you are printing photos, you can enhance them by printing in six-ink color printing mode. See Printing with six-ink color. NOTE Open the file in a software application and assign the image size. Make sure the size corresponds to the paper size on which you are printing the image.
For Macintosh 1 Load the appropriate paper: ● If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If so, continue with the steps below and load the paper in a later step. ● If you are using the input tray, see Loading media in the input tray. 2 Open the file you wish to print. 3 Click File, and then click Page Setup. 4 Select the borderless paper size and click OK. 5 Click File, and then click Print. 6 Open the Paper Type/Quality panel.
Printing in grayscale The grayscale printing feature allows you to print high-quality, black-and-white photographs in shades of gray using a gray photo print cartridge. For Windows 1 Load the print media (see Loading media in the input tray). 2 Open the Printer Properties dialog box. 3 Click the Printing Shortcuts tab, and then click either Presentation printing or Fast/economical printing.
Printing on both sides (duplexing) This section contains guidelines and procedures for printing on both sides of the media. Guidelines for printing on both sides of the paper ■ Always use media that conforms to the printer specifications. See Understanding specifications for supported media for sizes and types of media supported by the duplex unit. For unsupported media types, print on both sides manually. ■ Increasing the dry time may prevent ink smudges when printing on both sides.
Performing manual duplexing You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer again. For Windows 1 Load the appropriate paper (see Loading media in the input tray). 2 Open the printer driver (see Printing a document). 3 Click the Finishing tab. 4 Select the Print on Both Sides check box. 5 Select Flip Pages Up to change the page orientation, if desired. 6 Choose a booklet layout from the Booklet Layout is drop-down list, if desired.
Performing auto-duplexing You can print on both sides of a sheet of paper automatically when the duplex unit is installed on the printer (see Installing the optional automatic two-sided printing accessory (duplex unit)). NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers. It may be purchased separately in some countries/regions (see HP supplies and accessories.
For Macintosh 1 Load the appropriate paper (see Loading media in the input tray). 2 Click File, and then click Print. 3 Open the Two-Sided Printing panel. 4 Select Print Both Sides. 5 Select the desired binding orientation by clicking the appropriate icon. 6 Change any other desired print settings and click Print.
Printing multiple pages on a single sheet of paper You can print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. For Windows 1 Load the appropriate paper (see Loading media in the input tray). 2 Open the printer driver (see Printing a document). 3 Click the Finishing tab. 4 Select the number of pages you want to appear on each sheet of paper from the Pages Per Sheet drop-down list.
Printing booklets Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is correct. Performing manual booklet printing For Windows 1 Load the appropriate paper (see Loading media in the input tray). 2 Open the printer driver (see Printing a document). 3 Click the Finishing tab. 4 Select the Print on Both Sides check box. 5 Select Flip Pages Up to change the page orientation, if desired.
For Macintosh 70 1 Load the appropriate paper (see Loading media in the input tray). 2 Click File, and then click Print. 3 Open the Two-Sided Printing panel. 4 Select Print Both Sides. 5 Select the desired binding orientation by clicking the appropriate icon. 6 Change any other desired print settings and click Print.
Printing posters You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document. NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list.
Printing banners You can print large images and bold, oversized fonts on continuous feeds of paper. Following are some guidelines for printing banners: ■ Use HP banner paper for great results. ■ Remove any perforated strips from the banner paper before loading it in the input tray. ■ Input tray capacity: up to 20 continuous sheets. For Windows 1 Load the appropriate media (see Loading media in the input tray). Make sure the unattached edge is on top of the paper stack pointing towards the printer.
Printing labels Following are guidelines for printing labels: ■ Use only paper labels that are designed specifically for your printer. ■ Use only full sheets of labels. ■ Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing. ■ Do not use plastic or clear labels. The ink will not dry on these labels. ■ Input tray capacity: up to 20 continuous sheets. For Windows 1 Fan the edges of the label sheets to separate them, and then align the label edges.
Printing iron-on transfers Following are guidelines for printing iron-on transfers: ■ Use HP iron-on t-shirt transfer paper for great results. ■ When printing a mirror image, the text and pictures are horizontally reversed from what appears on the computer screen. ■ Input tray capacity: up to 20 sheets. ■ Iron-on transfers are available in Windows only. To print iron-on transfers 74 1 Load iron-on transfer paper in the input tray print-side down (see Loading media in the input tray).
Printing panoramic photos This section contains information about printing panoramic photos that contain borders and photos that are borderless. Following are guidelines for printing panoramic photos: ■ For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge. ■ For maximum fade resistance, use HP Premium Plus Photo Paper and install photo print cartridges in the printer. ■ To learn how to use the photo printing features, see Printing digital photographs.
To set up the software NOTE If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1 Open the Printer Properties dialog box.
Cancelling a print job You can cancel a print job using one of the following methods: ■ Control panel: Press the CANCEL button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ■ Windows: Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard.
78 4 Printing and loading media
5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Inkjet Toolbox (Macintosh) 79
Toolbox overview The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. For Macintosh, see Using the HP Inkjet Toolbox (Macintosh). After installing the printer software, you can open the Toolbox by clicking Start, pointing to Programs, HP Deskjet 9800 series, and then clicking HP Deskjet 9800 series Toolbox.
Printer Status tab The Printer Status tab displays ink level information for each print cartridge and also printer status. The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox. The status window displays messages related to current printer status, such as Printing job, Top cover open, and Print cartridge empty. Click this button... To...
Information tab The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP. Click this button... To... myPrintMileage Access the myPrintMileage website and your printer usage information. You must have Internet access to perform this operation.
■ Managing ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage. ■ Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears.
myPrintMileage myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies.
Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. Click this button... To... Align Print Cartridges Align the print cartridges. See Aligning the print cartridges for more information. Clean Print Cartridges Clean the print cartridges. See Cleaning the print cartridges for more information. Calibrate Color Balance color tints on printed pages.
Using the HP Inkjet Toolbox (Macintosh) The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test page, print a configuration page for the printer, and find website support information. Displaying the HP Inkjet Toolbox 1 Double-click the Macintosh HD icon on the desktop. 2 Select Applications, Utilities, and then HP Printer Selector.
6 Troubleshooting This section contains the following information: ● Troubleshooting tips and resources ● General troubleshooting tips ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic
Troubleshooting tips and resources ■ For a paper jam problem, see Clearing jams. ■ For paper-feed problems, such as the paper skew, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer 88 1 Press the POWER button to turn off the printer. 2 Disconnect the power cord from the printer. 3 Wait about 20 seconds, and then reconnect the power cord. 4 Press the POWER button to turn on the printer.
General troubleshooting tips Ensure the following: ■ Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. ■ Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights reference. ■ No error messages appear on the computer screen. ■ Power cord and other cables are working and firmly connected to the printer.
Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set up correctly. 1 Make sure the printer is turned on. 2 Press and hold the RESUME button for a few seconds. The printer prints a demo page.
Printing a diagnostics page This page is useful to HP Technical Support if you have a printer problem. 1 Make sure the printer is turned on. 2 Press and hold the POWER button, press the RESUME button four times, and then release the POWER button. The printer prints a diagnostic page. NOTE You can also print a diagnostics page using the printer driver. Right-click the printer icon. Select Printing Preferences. In the Services tab, click Configuration Page.
Resolving printing problems Printer shuts down unexpectedly Check power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications and Declaration of Conformity for voltage requirements. Check printer vents The printer vents are located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off.
Check printer setup for network environment Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion.
The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. When this occurs, try cleaning the electrical contacts on the print cartridges and print cartridge cradles: 94 1 Remove the print cartridge from the printer (see Installing or replacing the print cartridges). 2 Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.
3 Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth. CAUTION To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridge. 4 Reinstall the print cartridge. Printer takes a long time to print Check the system configuration Make sure the computer meets the minimum system requirements for the printer. See Printer specifications and Declaration of Conformity.
The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. Replace the missing print cartridge with a new one. See Changing print settings. Blank page printed Check for empty print cartridges If you are printing black text and a blank page prints, the black print cartridge might be empty. See Installing or replacing the print cartridges.
information by clicking the Estimated Ink Level tab.) If the print cartridge is low on ink, replace it (see Installing or replacing the print cartridges). The print cartridges may need to be cleaned Perform the auto-clean procedure (see Cleaning the print cartridges). Check color print settings Make sure Print in Grayscale is not selected in the printer driver.
If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts; or refer to the application's documentation, or contact the software manufacturer for specific help.
Poor print quality and unexpected printouts This section provides solutions to print quality problems.
Check the type of media loaded in the printer ■ Make sure the tray supports the type of media you have loaded. See Understanding specifications for supported media. ■ Make sure you have selected the tray in the printer driver that contains the media you want to use. See Changing print settings. Check rollers in the printer The rollers in the printer might be dirty, causing lines or smudges to appear on your printout.
Ink is smearing Check print settings ■ When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality. ■ Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using the other print mode such as Draft to reduce ink, or use HP Premium Paper designed for printing vivid color documents. See Changing print settings.
The print settings may need to be changed Increase the print settings to a higher quality mode (for example, Draft to Normal, or Normal to Best). Output is faded or dull colored Check the print mode The FastNormal and Draft modes in the printer driver allow you to print at a faster rate. They are good for printing drafts. To get better results, select Normal or Best. See Changing print settings.
Printout shows bleeding colors Check the print settings Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, making sure you select the correct media type. See Changing print settings. Check the print cartridges Make sure print cartridges have not been tampered with.
Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams. Another paper feed problem is occurring Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media.
Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an alignment page ● Problems installing software ● Problems connecting to a network Problems printing an alignment page When print cartridges are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed.
■ Make sure the printer is installed on the same subnet as the computers that will be using the printer. ■ If the installation program cannot discover the printer, print the diagnostics page and enter the IP address manually in the installation program. See Printing a diagnostics page. ■ Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.
Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see Tips for avoiding paper jams. NOTE To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while pulling the paper towards you. WARNING! Be sure to turn off the printer and unplug it before performing this procedure. Clearing a paper jam while printer parts are moving could cause injury.
108 3 Remove the rear cover from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4 Lift up the output tray and remove any jammed paper from the input tray.
5 Open the top cover. The print cartridge carriage should return to the right side of the printer. If the carriage does not return to the right side, turn off the printer, and then move the carriage to the right. Pull any jammed paper towards you. CAUTION Do not reach into the printer when the printer is on and the print cartridge carriage is stuck. After you clear the jam, close all covers, turn on the printer (if you turned it off), and press the RESUME button.
Resolving photo printing problems Also see Poor print quality and unexpected printouts for additional troubleshooting information. ■ Make sure you are printing on the correct side of the media ■ Load media print-side down in the input tray and front manual feed slot. ■ Load media print-side up in the rear manual feed slot. ■ Check the print settings 1 Open the printer driver (see Printing a document).
Resolving borderless printing problems ■ Check the print settings 1 Open the printer driver (see Printing a document). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ■ Verify that the paper size specified in the driver matches the size of the paper loaded in the input tray. ■ Select the appropriate paper type. Streaks appear in a light portion of a printout If streaks appear in a light portion approximately 63.6 mm (2.
Resolving banner printing problems ■ Make sure the paper is loaded correctly ■ Unfold and refold the paper when several sheets feed into the printer at once. ■ Make sure the unattached edge of the banner paper stack is on top and facing the printer. ■ Verify that the correct paper for banner printing is used. Check the print settings 112 1 Open the printer driver (see Printing a document).
Resolving automatic two-sided printing problems NOTE You can print on both sides manually for unsupported media types. See Performing manual duplexing. ■ Paper jam occurs inside the duplex unit See Clearing jams for instructions. ■ ■ Option for printing on both sides cannot be selected ■ Make sure the duplex unit is installed on the printer. Right-click the printer icon. Select Properties. From the Device Settings tab, select Duplex Unit. Verify that the duplex unit is installed.
Resolving network printing problems If you are using an HP Jetdirect external print server, print its diagnostics page to check the operation of the print server and to verify network diagnostics settings. Please refer to the Jetdirect Administrator's Guide that comes with the print server. If you are having difficulties printing to a shared printer, try the following suggestions. ■ If the RESUME button is blinking, press it and wait a few seconds for printing to start.
7 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary.
Understanding the printer lights Printer light indication Explanation and recommended action Left and right print cartridge lights. The left print cartridge light indicates tri-color print cartridge status; the right print cartridge light indicates black or photo print cartridge status. The print cartridge lights can be on or blinking in combination with the Power light and Resume light behaviors listed in this table. Printer lights cycle. ■ On: Print cartridge is low on ink or out of ink.
Printer light indication Explanation and recommended action Power light on, Resume light blinks. Check for one of the following conditions: Power light off, Resume light blinks. Power and Resume lights blink together at same time. Power and Resume lights blink, Left and right print cartridge lights on. ■ Printer is waiting for special media to dry. Press the RESUME button if you do not want to wait. You can change the dry time in the printer driver. See Ink is smearing. ■ Printer is out of paper.
Printer light indication Explanation and recommended action Power and Resume lights on. Check for one of the following conditions: Left print cartridge light on, Power light on. Right print cartridge light on, Power light on. Left and right print cartridge lights on, Power light on. ■ Make sure the top cover is closed. ■ Make sure the rear access panel or duplex unit is correctly installed and locked into place. Tri-color print cartridge is low on ink or out of ink.
Printer light indication Explanation and recommended action Right print cartridge light blinks, Power light on. Black or photo print cartridge is damaged or missing. Left and right print cartridge lights blink, Power light on. ■ Reinstall the print cartridge. If the error persists, replace the print cartridge. See Installing or replacing the print cartridges. ■ You can still print with one print cartridge. See Printing with a single print cartridge.
120 7 Printer lights reference
8 HP supplies and accessories You can order HP supplies and accessories from the HP World Wide Web. Visit www.hpshopping.com for more information. You can also order printing supplies using the Toolbox.
Ordering printing supplies through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are three requirements to use this feature: ■ The Toolbox must be installed on your computer (supported on Windows only). ■ The printer must be connected to your computer using either a USB cable, a parallel cable, or a network connection. ■ You must have Internet access.
Accessories Following is a list of printer accessories and part numbers.
Supplies Following is a list of printer supplies and part numbers. NOTE The availability of printer supplies varies by country/region. Print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge you are replacing. See Supported print cartridges.
Media Size Quantity Availability Part number 100 sheets North America Q6595A 50 sheets North America Q5499A 215.9 x 279.4 mm (8.5 x 11 inches) HP Premium Presentation Paper B 279.4 x 431.8 mm (11 x 17 inches) HP Photo and Project Paper, Matte A 215.9 x 279.4 mm (8.
Media Size Quantity Availability Part number HP Premium Photo Paper A3 20 sheets Europe Q6059A 20 sheets China Q1988AC 60 sheets China Q1989AC 100 sheets China A1990AC 20 sheets China C6039AC 20 sheets Asia Pacific C6765A 25 sheets China C1846AC 20 sheets Europe C7891A 60 sheets Europe C7894A 50 sheets Europe C7897A 25 sheets Europe Q5437A 100 sheets China Q5440A 100 sheets China Q2509AC 297 x 420 mm (11.7 x 16.
Media Size Quantity Availability Part number HP Everyday Photo Paper, Semi-Gloss 10 x 15 cm (4 x 6 inches) 100 sheets Asia Pacific Q5442A 40 sheets Asia Pacific Y2144A 100 sheets Asia Pacific Q2511A 40 sheets Asia Pacific Y2143A 100 sheets China C7007AC 50 sheets China C3836AC 20 sheets Europe Q1981A 50 sheets Europe C3837A 20 sheets Asia Pacific Q2504A 20 sheets Asia Pacific Q1951A 20 sheets Asia Pacific Q1952A 20 sheets Asia Pacific Q6602A 25 sheets Asia Pacific
Media Size Quantity Availability Part number HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) 60 sheets China Q2502AC 20 sheets China Q6950AC 25 sheets China Q6569AC 50 sheets China Q1785AC 20 sheets China Q1977AC 60 sheets China Q1978AC 20 sheets China C6831AC 20 sheets China Q6568AC 100 sheets China Q5431AC 20 sheets Europe Q2503A 20 sheets Europe C6832A 20 sheets Europe C6951A 50 sheets Europe Q1786A borderless HP Premium Plus Photo A 215.9 x 279.4 mm (8.
Media Size Quantity Availability Part number HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) 20 sheets Europe Q1979A 60 sheets Europe Q1980A 20 sheets Europe Q2507A 60 sheets Europe Q2508A 20 sheets Europe Q6572A 20 sheets Europe Q5496A 20 sheets North America C7013A 20 sheets Europe and Asia Pacific C7014A with tab HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) with tab HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) with tab HP Premium Plus Photo 10 x 15 cm (4 x 6 inch
Media Size Quantity Availability Part number HP Premium Plus Inkjet Transparency Film A4 50 sheets Europe C7029A HP Premium Plus Inkjet Transparency Film A4 20 sheets Europe C7031A 210 x 297 mm (8.27 x 11.69 inches) 210 x 297 mm (8.27 x 11.
Media Size Quantity Availability Part number 50.8 x 101.6 mm (2 x 4 inches) 215.9 x 279.4 mm (8.5 x 11 inches) HP Shipping Labels, A 100 sheets Europe Q2592A 50.8 x 101.6 mm (2 x 4 inches) 215.9 x 279.4 mm (8.5 x 11 inches) HP Shipping Labels, A 100 sheets Europe Q2594A 84.66 x 101.6 mm (3 1/3 x 4 inches) 215.9 x 279.4 mm (8.5 x 11 inches) HP Note Cards 152.4 x 203.2 mm (6 x 8 inches) 50 sets North America Q5505A HP Note Cards (with content CD) 152.4 x 203.
Media Size Quantity Availability Part number 215.9 x 279.4 mm (8.5 x 11 inches) HP Matte Greeting Cards, White, 1/4 fold A 20 sets C1812A 20 sets C6042A 215.9 x 279.4 mm (8.5 x 11 inches) HP Matte Greeting Cards, White, 1/4 fold A4 210 x 297 mm (8.27 x 11.69 inches) HP Matte Greeting Cards, White, 1/2 fold A4 20 sets North America C7018A 15 sets North America Q5522A 210 x 297 mm (8.27 x 11.69 inches) HP Matte Greeting Cards, White, 1/2 fold (with Disney friends) A4 210 x 297 mm (8.
9 Customer support and warranty The information in this section suggests solutions to common problems. If your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance.
Obtaining electronic support You can obtain support from HP from the following electronic sources: ■ Web Visit the printer website on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/dj9800. ■ Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. See Using the Toolbox.
HP Instant Support HP Instant Support is a web-based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab. NOTE HP Instant Support web pages are dynamically created. Do not bookmark this site; always access it from the Toolbox.
HP Telephone Support During the warranty period, you may obtain assistance from the HP Customer Care Center. ■ Before you call ■ Telephone support numbers Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1 Print the printer diagnostics page. See Printing a diagnostics page. If the printer does not print, get the following information ready: ● model number and serial number (Check the back of the printer.
Country/Region Telephone number Bahamas 1-800-711-2884 Bahrain 800 171 Barbados 001-800-8722881 Belgium 078 600 600 Belize 811 Bermuda 1-800-711-2884 Bolivia 0-800-1110 Bosnia-Hercogovina * Brazil Outside São Paolo: 0800-157751 Greater Sao Paolo: (11) 4689-2012 Brit.
Country/Region Telephone number Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online-Kundenbetreuung von HP (http://www.hp.com/cpso-support/guide/psd/cscemea.html) aufnehmen.
Country/Region Telephone number Monaco 0826 104949 Morocco 22 40 47 47 Netherlands 0900 117 0000 New Zealand +64 (9) 356 6640 Nicaragua 174 Nigeria * Norway 800 62 800 Oman +971 4 366 2020 Panama 001-800-711-2884 Peru 0-800-10111 Philippines (2) 867 3551 Poland 22 5666 000 Portugal 213 164 164 Puerto Rico 1 877 232 0589 Qatar +971 4 366 2020 Romania +40 (21) 315 4442 Russia Moscow: 095 797 3520 St.
Country/Region Telephone number Tunisia 71 89 12 22 Turkey 212 444 71 71 United Kingdom 0870 842 2339 Ukraine Kiev: 44 4903520 United Arabic Emirates (UAE) 800 4520 04 366 2020 United States 1-800 HP INVENT Vatican City 02 3859 1212 Vietnam (8) 823 4530 West Africa (English-speaking countries/regions) * West Africa (French-speaking countries/regions) +351 213 17 63 80 Yemen +971 4 366 2020 * For support information, call your HP service provider.
Hewlett-Packard Limited Warranty Statement HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges* Until the HP print cartridge has been depleted of HP ink, or until the “end of warranty” date printed on the HP print cartridge, whichever occurs first. Printer peripheral hardware (see below for details) 1 year *For more detailed warranty information, see http://www.hp.com/support/inkjet_warranty.
9 HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10 HP’s Limited Warranty Statement is valid in any country/region where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries/regions where the product is distributed by HP or by an authorized importer.
10 Printer specifications and Declaration of Conformity This section contains the following information: ● Printer specifications ● Declaration of Conformity 143
Printer specifications Print Method Print Speed* Plain Paper (Letter/A4) Drop-on-demand thermal inkjet printing Fast Draft Fast Normal Normal Best Black Text 30 ppm 8.7 ppm 8.0 ppm 0.6 ppm Color Text 20 ppm 7.5 ppm 6.0 ppm 1.5 ppm Full Page Color 8.0 ppm 2.5 ppm 1.9 ppm 0.5 ppm Photo Paper, bordered, 4 ink 10 x 15 cm (4 x 6 inches) Color Photo 0.4 ppm 0.6 ppm 0.9 ppm 1.5 ppm Photo Paper, borderless, 6 ink 10 x 15 cm (4 x 6 inches) Color Photo 0.5 ppm 0.8 ppm 1.1 ppm 2.
Standard International: A6 (105 x 148.5 mm), A5 (148.5 x 210 mm), A4 (210 x 297 mm), A3 (297 x 420 mm), A3+ (330 x 482 mm), JIS-B4 (257 x 364 mm), JIS-B5 (182 x 257 mm) Transparencies: US Letter (8.5 x 11 inches), A4 (210 x 297 mm) Envelopes: US No. 10 (4.12 x 9.5 inches), US A2 Invitation (4.37 x 5.57 inches), US Monarch (3.87 x 7.5 inches), European DL (110 x 220 mm), C5 (162 x 229 mm), C6 (114 x 162 mm) Index Cards: US Index card (4 x 6 inches), US Index card (5 x 8 inches), A6 card (105 x 148.
With automatic two-sided printing accessory and input tray fully extended: 721.5 mm (28.4 inches) (depth) Weight HP Deskjet 9800, 9803, 9808: 11 kg (24.25 lb) HP Deskjet 9800d, 9803d, and 9808d: 12 kg (26.
Windows 2000: Pentium 300 MHz, 64 MB RAM, 175 MB hard disk space Windows Server 2003 32 bit edition: Pentium 550 MHz, 256 MB RAM, 190 MB hard disk space Windows XP 32 bit edition: Pentium 300 MHz, 128 MB RAM, 190 MB hard disk space Mac OS X: G4 800 MHz, 256 MB RAM Internet Explorer 5.
Declaration of Conformity Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer's Address: Imaging and Printing Manufacturing Operation Singapore, 60 Alexandra Terrace, #07-01, The Comtech, Singapore, 118502 declares, that the product Product Name: HP Deskjet 9800, HP Deskjet 9800d HP Deskjet 9803, HP Deskjet 9803d HP Deskjet 9808, HP Deskjet 9808d Regulatory Model Number (1) : Product Number: SNPRC-0405 C8165A/B,
Declaration of Conformity Local contact for regulatory topics only: European Contact: Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 140, D-71034 Böblingen, Germany USA Contact: Hewlett-Packard Company, HPCC, 20555 S.H. 249 Houston, Texas, 77070 Australia Contact: Hewlett Packard Australia Ltd, Product Regulations Manager, 31-41 Joseph Street, Blackburn, Victoria 3130, Australia.
150 10 Printer specifications and Declaration of Conformity
11 Regulatory information ● FCC statement ● Miscellaneous regulatory information 151
FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Miscellaneous regulatory information Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier. LEDs classification Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
STAR®, which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR® is a U.S. registered service mark owned by the U.S. government. As an ENERGY STAR® Partner, Hewlett-Packard Company has determined this product meets ENERGY STAR® guidelines for energy efficiency. For more information, see http://www.energystar.gov.
EMI statement (Korea) EMI statement (Japan) Declaration of Conformity statement/Normes de sécurité (Canada) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Canadian ICES-003. Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans la réglement sur le brouillage radioélectrique édicté par le NMB-003 du Canada.
156 11 Regulatory information
Index Symbols/Numerics 4800 x 1200 optimized dpi 59, 61 58, A accessories ordering information 121 warranty 141 automatic paper-type sensor 43 automatic two-sided printing accessory advantages of using 66 installing 22 troubleshooting 113 using 66 B banners, printing 72 black or photo print cartridge lights illustration 7 booklet printing 69 borderless printing description 45 printing 61 troubleshooting 111 C Cancel button 77 cancelling print job 77 cards, printing 55 ColorSmart III 58 custom-sized paper
margins, minimum 39 media borderless printing 61 clearing jams 107 loading in input tray 41 loading transparencies 41 ordering supplies 121 printing on cards 55 printing on custom-sized paper 52 printing on envelopes 53 printing on HP media 51 printing on transparencies 51 printing on various types 51 supported sizes 32 supported types 38 supported weights and capacities 39 tips for selecting and using 32 memory, included 145 minimize margins 45 minimum margins 39 myPrintMileage accessing via Toolbox 82 des
description 8 printing 48 regulatory information 151 release notes 4 resolution, printer 144 Resume button 8 Resume light 8 S setup poster 4 small media ejector 7 small media guide description 7 using 53, 55 smart software features 45 software changing current print settings 47 changing default print settings 44 customizing setup program 19 HP photo imaging software 60 installing in Macintosh 13 other software, installing 20 printer driver 10 printer driver features 45 smart software features 45, 144 system
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