HP Deskjet F4200 All-in-One Series
1 HP Deskjet F4200 All-in-One Series Help...............................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel buttons...............................................................................................................10 Status light overview...........................................................................
Contents Perform special print jobs.........................................................................................................38 Print a borderless image.....................................................................................................38 Print a photo on plain paper...............................................................................................39 Print a photo on photo paper......................................................................................
Hardware setup troubleshooting...............................................................................................77 The product will not turn on................................................................................................78 Software installation troubleshooting........................................................................................82 Uninstall and reinstall the software.....................................................................................
Contents Scan troubleshooting..............................................................................................................125 Scan fails..........................................................................................................................126 Text is incorrect or missing...............................................................................................128 Errors...................................................................................................
Environmental product stewardship program.........................................................................208 Paper use.........................................................................................................................208 Plastics.............................................................................................................................209 Material safety data sheets...............................................................................................
Contents 6
HP Deskjet F4200 All-inOne Series Help For information about the HP All-in-One, see: • • • • • • • • • • • • “HP All-in-One overview” on page 9 “Find more information” on page 15 “How do I?” on page 17 “Connection information” on page 19 “Load originals and load paper” on page 21 “Print from your computer” on page 31 “Use the copy features” on page 53 “Use the scan features” on page 55 “Maintain the HP All-in-One” on page 59 “Shop for ink supplies” on page 75 “HP warranty and support” on page 201 “Technica
Chapter 1 HP Deskjet F4200 All-in-One Series Help 8 HP Deskjet F4200 All-in-One Series Help
2 HP All-in-One overview The HP Deskjet F4200 All-in-One Series is a versatile device that enables easy-to-use copying, scanning, and printing. Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters. Scan Scanning is the process of converting text and pictures into an electronic format for your computer.
Chapter 2 * Label Description 1 Control panel 2 Front access door 3 Paper-width guide 4 Input tray 5 Tray extender 6 Print cartridge door 7 Glass 8 Lid backing 9 Rear access door 10 Rear USB port 11 Power connection* Use only with the power adapter supplied by HP.
Label Icon Name and Description 1 Check Print Cartridge lights: Indicates the need to reinsert the specified print cartridge, replace the print cartridge, or close the print cartridge door. The Black light indicates that the problem is with the black print cartridge, and the Color light indicates that the problem is with the tri-color print cartridge. 2 Start Copy Black: Starts a black-and-white copy job. NOTE: To make copies, you must connect your product to a computer.
Chapter 2 Status light overview Several indicator lights inform you of the status of the HP All-in-One. HP All-in-One overview Label Description 1 Ink Level lights 1 Check Print Cartridge lights 2 Resume light 3 On light The following table describes common situations and explains what the lights mean. Light status What it means All lights are off. The HP All-in-One is turned off. Press the On button to turn on the product. The On light is on.
(continued) Light status What it means • • • The On, Resume, and Check Print Cartridge lights are blinking. The tape was not removed from the print cartridge. The print cartridge is not intended for use in this HP All-in-One. The print cartridge might be defective. Scanner failure. For more information, see “Scan fails” on page 126. Turn off the HP All-in-One, then turn it on again. If the problem persists, contact HP Support. NOTE: HP All-in-One will still operate as a printer.
Chapter 2 HP All-in-One overview 14 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 77 in this onscreen Help.
Chapter 3 Find more information 16 Find more information
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 4 How do I? 18 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.
Chapter 5 Connection information 20 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, business cards, and envelopes. This section contains the following topics: • • • Load originals Choose papers for printing and copying Load paper Load originals You can copy or scan business cards, photo paper, letter- or A4-size originals by loading them on the glass. To load an original on the glass 1. Lift the lid to the open position.
Chapter 6 This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing only Certain papers are supported only when you start the print job from your computer. The following list provides information about these papers.
Chapter 6 • • • • • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One. They can jam the HP All-in-One or repel the ink. Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. Banner paper.
To load full-size paper 1. Pull out the tray extension. NOTE: When you use legal-size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack are the same size and type. Load paper 25 Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 4. Insert the stack of paper into the input tray with the short edge forward. Ensure that the side you want to print on faces down. Slide the stack of paper toward the product until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the print cartridges or otherwise engaged in a task, you could push the paper too far forward, causing the product to eject blank pages.
To load photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the print side or glossy side down and short edge forward. Slide the stack of photo paper toward the product until it stops. TIP: For more help on loading small-size photo paper, refer to the guides engraved in the base of the input tray for loading photo paper. 3. Slide the paper-width guide inward until it stops at the edge of the paper.
Chapter 6 To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards vertically (short edge facing outwards), with the side you want to print on facing down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops.
To load envelopes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 3. Slide the paper-width guide inward against the stack of envelopes until it stops.
Chapter 6 For best results, set the paper type before copying or printing.
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP All-in-One allows you to print the document at a different size than the original.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • • Fast/Economical printing: Produce draft-quality printouts quickly. Presentation printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.
Chapter 7 To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete.
To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7.
Chapter 7 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate plain paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list.
6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7. In the Resizing Options area, click the appropriate paper size from the Size list. If the paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 8. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list.
Chapter 7 5. 6. 7. 8. Click the Advanced tab. In the Printer Features area, select Enabled from the Maximum dpi drop-down list. Click the Features tab. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 9. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the product will print, click Resolution. 10. Select any other print settings that you want, and then click OK.
• For binding on the side like a book or magazine, click to clear the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other left-to-right. This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document. 8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing.
Chapter 7 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. Select the binding edge from the Booklet layout is list, as appropriate for your language. • If your language reads left-to-right, click Left edge binding. • If your language reads right-to-left, click Right edge binding. The Pages per sheet box is automatically set to two pages per sheet. 8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing.
Figure 7-2 Right-edge binding for right-to-left languages 7 9 11 5 3 1 Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. 1 2 3 4 Print To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 9, or 16. 7. If you want a border to appear around each page image printed on the sheet of paper, select the Print page borders check box. 8. In the Page order list, click an appropriate page order option.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available. Your document will automatically print in the correct order. 7.
Chapter 7 Print on transparencies For the best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to cancel. 4.
Chapter 7 To resume a print job from the computer (Windows 2000 users) 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 3. Select the print job you want to resume. 4. On the Document menu, click Resume. It can take a few moments to resume the print job.
Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. To make copies, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. NOTE: If you are using the device with a computer running Windows 2000, Windows XP Starter Edition, or Windows XP x64, some features might not be available.
Chapter 8 NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. Use the copy features To make a copy 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color.
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
Chapter 9 computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. Scan NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.
Edit a scanned image You can edit a scanned image, such as a photo or graphic, using the software you installed with the HP All-in-One. Using this software, you can rotate or crop the image, as well as adjust the brightness, contrast, and color saturation. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer.
Chapter 9 Scan 58 Use the scan features
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Plug in the power cord, and then turn on the product. Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it. 5. Plug in the power cord, and then turn on the product. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges.
Chapter 10 plastic tape has not been removed from the print cartridges, the print cartridges are low on ink, or the print carriage is blocked.
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. Actual ink levels may vary. TIP: You can also print a self-test report to see if your print cartridges might need to be replaced.
Chapter 10 options are available for your printer. Standard and value choices use the same cartridge selection numbers. Choose original HP cartridges for how you print • Standard for everyday printing: You occasionally print directions, documents, and even a photo now and then, but you still expect high quality and reliable printing. Our standard cartridges give you the right value at the right price for your everyday printing needs. Look for the blue package.
If you are replacing the black print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black print cartridge 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Maintain the HP All-in-One 4. Pull the print cartridge towards you out of its slot. 5. If you are disposing of the print cartridge, recycle the print cartridge.
Chapter 10 7. Slide the new print cartridge at a slight upward angle into the empty slot. Then gently push on the upper part of the print cartridge forward until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing the black print cartridge, slide it into the right slot. 8. Close the print cartridge door. Maintain the HP All-in-One 9.
10. Press the Resume button. The product aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics • “Check the estimated ink levels” on page 63 • “Control panel buttons” on page 10 Use ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer.
Chapter 10 • • • When you remove a print cartridge from the product, store it in an airtight plastic container to prevent the ink from drying out. Keep all unused print cartridges in their original sealed packages until they are needed. Store print cartridges at room temperature (15–35 degrees C or 59–95 degrees F). Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the product.
5. Load the print cartridge alignment sheet print side down on the right front corner of the glass. 6. In the HP Solution Center, click Home, and then click Scan Document. The product aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
Chapter 10 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Maintain the HP All-in-One 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Chapter 10 Clean the area around the ink nozzles If the HP All-in-One is used in a dusty environment, a small amount of debris might accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. Maintain the HP All-in-One 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 8. Repeat if necessary for the other print cartridge. 9.
Chapter 10 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric.
11 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.
Chapter 11 Shop for ink supplies 76 Shop for ink supplies
12 Troubleshooting This section contains the following topics: View the Readme file Hardware setup troubleshooting Software installation troubleshooting Paper jams Print cartridge troubleshooting Print quality troubleshooting Print troubleshooting Copy troubleshooting Scan troubleshooting Errors Troubleshooting • • • • • • • • • • View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 12 This section contains the following topics: • • • The product will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with my computer After setting up the product, it does not print Troubleshooting The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the printer when you turn on the product.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause: The product was not being used with the power cord it was shipped with.
Chapter 12 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. Troubleshooting If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Solution: • Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed. Open the front access door to access the print carriage area.
Chapter 12 • • • Troubleshooting • Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the product off and then on again. After you check the connections, try restarting your computer. Turn the product off and then on again. If necessary, remove and then install the software you installed with the product again.
A red X appears on the USB connect prompt To retry the USB connection 1. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 2.
Chapter 12 Some of the buttons are missing in the HP Solution Center Solution: If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the product application files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the HP All-in-One program group.
For more information, see: “Uninstall and reinstall the software” on page 85 Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer.
Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Troubleshooting To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed.
If the jammed paper is not in the rear rollers, check the front access door. Occasionally small media jams may not be reachable from the rear access door. Use the front access door if unable to clear the jam from the rear access door. Troubleshooting To clear a paper jam from the rear access door 1. Press in the tab on the left side of the rear access door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers.
Chapter 12 2. Gently pull out any paper that might have jammed. CAUTION: If the paper tears when you are removing it, check for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Close the front access door. Troubleshooting 4. Press Resume to continue the current job. Cause: Paper had jammed in the product. Information on paper The product is designed to work well with most paper types.
Try the following: Information on print cartridges Resolving print cartridge problems Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent print quality. • • • • • • Keep all print cartridges in the original sealed packages until they are needed. Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
Chapter 12 Resolving print cartridge problems Many problems can be resolved with the following procedures. If you receive a specific error message about the print cartridges, see “Print cartridge messages” on page 178 for more information. Troubleshooting To troubleshoot the print cartridges 1. Remove and reinstall the print cartridges. For more information, see “Replace the print cartridges” on page 64. NOTE: Make sure the plastic tape has been removed.
• • • Solution 1: Remove and reinstall the print cartridges Solution 2: Clean the print cartridge contacts Solution 3: Print in ink-backup mode Solution 1: Remove and reinstall the print cartridges Solution: The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. To verify and install the correct print cartridges 1. Make sure the product is on.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Troubleshooting Solution: If the print cartridge selection number is correct and the previous solution did not resolve the problem, try cleaning the print cartridge. For more information, see “Clean the print cartridge contacts” on page 69. If the print cartridge status light continues to flash after cleaning the print cartridge, replace the print cartridge.
Print quality troubleshooting To troubleshoot print quality issues 1. Check the print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.
Chapter 12 Troubleshooting 7. Evaluate the self-test report. If the self-test report shows a defect, try the following: • Clean the print cartridges automatically. For more information, see “Clean the print cartridges” on page 69. • If you are missing lines when you print, clean the electrical contacts. For more information, see “Clean the print cartridge contacts” on page 69. • Replace the print cartridge. For more information, see “Replace the print cartridges” on page 64.
HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Troubleshooting NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used.
Chapter 12 For more information, see: • • “Recommended papers for printing and copying” on page 22 “Information on paper” on page 88 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Troubleshooting Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed.
If this did not solve the issue, try the next solution. Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see “Print cartridge troubleshooting” on page 88. Cause: The print cartridges need to be cleaned.
Chapter 12 For more information, see: • • • “Set the paper type for printing” on page 33 “Change the print speed or quality” on page 34 “Print using Maximum dpi” on page 41 Cause: The paper type or print quality settings were incorrectly. Troubleshooting If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Solution 1: Check the paper type Solution 2: Check the print quality setting Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Chapter 12 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: Troubleshooting “Change the page orientation” on page 34 Cause: The photo image had light blue, gray, or brown hues that print near the bottom of the page.
Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.
Chapter 12 Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Solution 4: Clean the glass Solution: Clean the glass and lid backing. For more information, see: “Clean the lid backing” on page 60 “Clean the glass” on page 59 Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing. If this did not solve the issue, try the next solution. Solution 5: Clean the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges.
Chapter 12 Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page. Solution 1: Make sure the paper is loaded correctly Solution 2: Make sure only one type of paper is loaded Solution 3: Check the rear access door Troubleshooting • • • Solution 1: Make sure the paper is loaded correctly Solution: Make sure the paper is loaded correctly.
Chapter 12 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper rests during printing. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.
Cause: The font was a custom size.
Chapter 12 Cause: The wrong type of envelope was loaded. Borderless printing produces unexpected results Troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check your computer to see if there are any messages. Cause: The product was busy with another task. Troubleshooting If this did not solve the issue, try the next solution. Solution 2: Check for a paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 86 Cause: The product had a paper jam.
Chapter 12 If this did not solve the issue, try the next solution. Solution 5: Check the cable connections to the product Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status.
Solution 8: Check the print driver status Solution: printing. The printer driver status might have changed to either Offline or Stop Troubleshooting To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Click Status. If the status is Offline or Stop printing, change the status to Ready. Cause: The status of the printer driver has changed. If this did not solve the issue, try the next solution.
Chapter 12 Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 4: Check the cable connections to the product Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.
Chapter 12 Solution 7: Check for a print carriage stall Solution: Turn off the product. Lower the input tray, open the front access door, and remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product. Troubleshooting For more information, see: “The print carriage is stalled” on page 180 Cause: The print carriage has stalled. The pages in my document came out in the wrong order Solution: Print the document in reverse order.
To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3.
Chapter 12 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. Troubleshooting For more information, see: “Load envelopes” on page 28 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Make sure the document can fit on a supported paper size To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the product. 4. Cancel the print job if the graphics do not fit in the printable area of the page.
Chapter 12 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. Troubleshooting If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges.
Troubleshooting covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see: “Replace the print cartridges” on page 64 Cause: The protective plastic tape was only partially removed from the print cartridge.
Chapter 12 Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 5: Make sure the HP Photosmart Software is running on your computer Solution: Open the software you installed with the product and try scanning again. Troubleshooting NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status. Cause: The HP Photosmart Software was not running on your computer.
Chapter 12 If this did not solve the issue, try the next solution. Solution 7: Wait for the product to finish other tasks Solution: Check the On light. If it is blinking, the product is busy. Troubleshooting If the product is performing another task such as printing or scanning, your copy job will be delayed until the product completes the current task. Cause: The product was busy with another task. If this did not solve the issue, try the next solution.
Solution 1: Place the original correctly on the glass Load your original print side down on the right front corner of the glass. Troubleshooting Solution: Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Clean the scanner glass Solution: Clean the scanner glass and make sure that there are no foreign materials adhering to it. For more information, see “Clean the glass” on page 59.
Chapter 12 The printout is blank Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Resize the image Solution 2: Use photo paper Solution 1: Resize the image Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage.
Chapter 12 Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Scanned image is blank Load your original print side down on the right front corner of the glass. Troubleshooting Solution: Cause: The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.
Chapter 12 If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text. Text is incorrect or missing Troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible. Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.
Chapter 12 (continued) On light Resume light Check Print Cartridge lights Description Solution Troubleshooting and the computer is connected to the product with a USB cable. On Blinking Off The product is out of paper. Load paper and press Resume. The product has a paper jam. Clear the paper jam, and then press Resume. Blinking Off Off The front access door or the print cartridge access door is open. Close the front access door or the print cartridge access door.
(continued) On light Resume light Check Print Cartridge lights Description Solution The black print cartridge is missing or not seated correctly. Install or remove and reinsert the black print cartridge. On Off Tri-color print cartridge light Off Troubleshooting Black print cartridge light Off Black print cartridge light blinking On Off Off The tape was not removed from one or both print cartridges. Remove the print cartridge, remove tape, and reinsert the print cartridge.
Chapter 12 (continued) On light Resume light Check Print Cartridge lights Description Solution see “Use ink-backup mode” on page 67. Troubleshooting On Off Tri-color print cartridge light Off The black print cartridge is getting low on ink. Replace the black print cartridge when print quality is no longer acceptable. Black print cartridge light On The black print cartridge has been removed. Replace the black print cartridge, or print in ink-backup mode with the tricolor print cartridge.
Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 Scan errors Review this section if you receive an error such as one of the following: • Troubleshooting • • • • An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again. The scanning device could not be initialized. The scanning device could not be found. An internal error has occurred. The computer cannot communicate with the scanning device.
1. Open the Windows control panel and double-click Add or Remove Programs. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 5.
Chapter 12 If this did not solve the issue, try the next solution. Solution 3: Check the Digital Imaging Monitor Solution: Verify that the Digital Imaging Monitor is running. Troubleshooting To check that the Digital Imaging Monitor is running 1. Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. 2. If the Digital Imaging Monitor icon is not present, restart the computer. 3. After the computer restarts, try to scan again.
4. If you receive a Disconnected error message, then check whether there is another instance or another tab for the product with a copy number included, such as HP Deskjet F4200 All-in-One Series 2. 5. Select the second instance of the product and repeat steps 2 through 4. 6. Try to scan again. Troubleshooting Cause: There might have been two instances of the product connected to the HP Solution Center. If this did not solve the issue, try the next solution.
Chapter 12 Solution 6: Check the USB cable connection Solution: Check USB connection between the product and the computer. Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4.
If this did not solve the issue, try the next solution. Solution 7: Scan with Windows Image Architecture (WIA) To scan using WIA 1. Make sure the product is turned on. 2. Verify that the USB cable is securely plugged into the USB port on the back of the product. The USB icon on the cable faces up when the cable is properly connected. 3. Make sure the other end of the USB cable is plugged into a USB port on your computer. 4.
Chapter 12 If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. If you do not, “try the next solution” on page 142. Troubleshooting To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt + Delete to open the Task Manager. 3. Click the Processes tab. 4.
To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one of the following: • If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS.
Chapter 12 Solution 9: Run the Scan Diagnostic utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. Troubleshooting To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4.
To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. Check if you have one of the following chipsets listed: • SIS 7001 USB host controller • ALI chipsets • NEC universal host controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list.
Chapter 12 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan.
Troubleshooting To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Chapter 12 c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On to turn on the product. 2. Uninstall the software completely. Troubleshooting NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a.
The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. e. If there is a check mark next to Load Startup Items, click the check mark to remove it. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all. h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i.
Chapter 12 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. Troubleshooting NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
If the self-test report fails to print, make sure you set up the product properly. See the Setup Guide that came with the product for information about setting it up. Cause: The product was not set up properly. If this did not solve the issue, try the next solution. Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a.
Chapter 12 4. Reconnect the USB cable to the product and the computer. Troubleshooting After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected.
Cause: If there was more than one product configured on the same computer, the product in use was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
Chapter 12 Troubleshooting 3. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. If a check mark is present on either option, click the menu option to remove it. If the menu has the Use Printer Online option, select that option to put a check mark next to it. 4. If you made any changes, try to print again. Cause: The product was paused or offline.
Cause: The print spooler needed to be restarted. If this did not solve the issue, try the next solution. Solution 8: Check the software application Verify whether the software application is the problem. Troubleshooting Solution: To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. Troubleshooting To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7.
Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Chapter 12 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Troubleshooting Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.
Chapter 12 Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. Troubleshooting To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 2. 3. 4. 5. 6. 7.
Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Chapter 12 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Troubleshooting Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.
Chapter 12 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. Troubleshooting NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8.
Chapter 12 • • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Troubleshooting Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Troubleshooting To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Chapter 12 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Troubleshooting Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.
Chapter 12 Error reading or writing the file Solution: Cause: Check to see if you have the right folder and file name. The product software could not open or save the file. File not found Troubleshooting Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file. File format not supported Solution: Open the file in another application, and save it in a format that the product software recognizes.
Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Close applications that are not being used Solution 2: Create more space on your hard drive Solution 1: Close applications that are not being used Solution: Close all applications that are not in use.
Chapter 12 • • The software that came with the product was not installed correctly. The software that came with the product is installed, but it was not running. No scan options Troubleshooting Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One. Cause: The software that came with the product was not running, or has never been installed. Out of disk space Solution: Cause: task.
Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 5. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Troubleshooting 6. Slide the paper-width guide inward until it stops at the edge of the paper. NOTE: Do not overload in the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 7. Make sure the print settings, paper size and type, match the paper loaded in the input tray.
Paper type Suggested paper size settings Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size) Inkjet papers Letter or A4 Iron-on T-shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size (if listed sizes are not appr
Chapter 12 Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water. Troubleshooting To clean the rollers 1. Turn off the product and remove the power cord. 2. Remove the rear access door. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear access door.
Paper jam or misfeed Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 86 Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see: • • “Set the paper type for printing” on page 33 “Choose papers for printing and copying” on page 21 Cause: The print setting for the print job did not match the paper type or size loaded in the product.
Chapter 12 HP All-in-One not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting For more information, see: “After setting up the product, it does not print” on page 81 Cause: This error applies only to USB-connected devices. The USB cable was not plugged in properly.
Solution 2: Make sure the product is connected to the computer Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Try the following: For more information, see: “After setting up the product, it does not print” on page 81 Cause: The computer was not communicating with the product. Improper shutdown Solution: Press the On button located on the control panel of the product to turn the product on and off.
Chapter 12 Solution 2: Make sure the product is connected to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting For more information, see: “After setting up the product, it does not print” on page 81 Cause: The product was not connected to the computer.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Troubleshooting For more information, see: “Replace the print cartridges” on page 64 Cause: The product detected that a non-HP print cartridge was installed.
Chapter 12 cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable. For HP product return and recycling information, visit us at: www.hp.com/recycle.
Solution 1: Print a self-test report Print a self-test report to see if the product can print. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3.
Chapter 12 3. If the print carriage did not move, open the front access door, and make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall. CAUTION: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Troubleshooting If the print carriage is stuck on the right side a. Check for any paper or object that might be restricting the print carriage.
6. Do one of the following, depending upon the state of the product: • If the On button light is on and steady, print a self-test report. If you can print a self-test report, the carriage is no longer jammed. For more information, see “Print a self-test report” on page 61. • If the On button light is not on or is flashing and the print carriage is still stalled, proceed to the next solution. 7. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b.
Chapter 12 4. Plug the power cord directly into a wall outlet. Troubleshooting 1 Power connection 2 Power cord and adaptor 5. Try to print from your computer. If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.
To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Incorrect type of paper was loaded in the input tray. Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles.
Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. Troubleshooting If the alignment error persists and you cannot clear it , your print cartridge might be defective. Contact HP for support. To find support and warranty information, go to the HP Web site at www.hp.com/ support.
Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. Troubleshooting To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
Chapter 12 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8.
Chapter 12 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Troubleshooting Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Replace the print cartridges Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.
If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution. For more information, see: “Shop for ink supplies” on page 75 “Replace the print cartridges” on page 64 Troubleshooting • • Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.
Chapter 12 To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. Troubleshooting 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right.
Troubleshooting 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support.
Chapter 12 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. Troubleshooting 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved.
• • • Solution 1: Remove and reinsert the print cartridges Solution 2: Clean the print cartridge contacts Solution 3: Replace the print cartridges Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. 2.
Chapter 12 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product. To clean the print cartridge contacts 1.
Chapter 12 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Solution 3: Replace the print cartridges NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). For more information, see “Use ink-backup mode” on page 67. Cause: One or both of the print cartridges were having a problem. Errors 199 Troubleshooting Solution: Replace the print cartridges that are experiencing the problem.
Chapter 12 Troubleshooting 200 Troubleshooting
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. • Print cartridge warranty information • • Support process Before you call HP customer support • HP support by phone • • Additional warranty options HP Quick Exchange Service (Japan) • HP Korea customer support • • Prepare the product for shipment Pack the product Warranty For more information about the warranty, see the printed documentation that came with the product.
Chapter 13 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 13 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see “Pack the product” on page 205.
Prepare the product for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 13 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.
Chapter 14 Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if installed) • • Twain-compliant software interface Resolution: up to 1200 x 1200 ppi optical (depends on model); 19200 ppi enhanced (software) For more information about ppi resolution, see the scanner software. • Color: 48-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.
Chapter 14 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Technical information HP Deskjet F4200 All-in-One Series declaration of conformity Regulatory notices 213
Chapter 14 Technical information 214 Technical information
Index 10 x 15 cm photo paper load 26 2 pages on 1, print 45 4 pages on 1, print 45 4 x 6 inch (10 x 15 cm) borderless photos print 38 4 x 6 inch photo paper, load 26 A A4 paper, load 24 addresses, print 48 after the support period 203 align print cartridges 68 alignment failed 184 print cartridges 184 B blank copy 124 scan 127 booklet printing 43 border 123 borderless photos copy has borders 125 print 38 brightness, change in print 35 buttons, control panel 10 C cancel copy 54 print job 50 scan 57 cancel
ink levels, check 63 ink supplies purchase 75 ink, removing ink from skin and clothing 74 ink-backup mode 67 install software, troubleshoot 77 invalid file name 168 iron-on transfers 47 L labels load 29 landscape orientation 34 legal paper load 24 letter paper load 24 lid backing, clean 60 load 10 x 15 cm photo paper 26 4 x 6 inch photo paper 26 A4 paper 24 envelopes 28 full-size paper 24 greeting cards 29 index cards 27 iron-on transfers 29 labels 29 legal paper 24 letter paper 24 original 21 transparenci
Index Q quality print 34 R Readme file 77 recycle ink cartridges 209 regulatory notices 211 reinstall software 85 removing ink from skin and clothing 74 replace print cartridges 64 reports self-test 61 resolution print 34 resume print job 51 S saturation, change in print 35 scan blank 127 cancel 57 crop incorrect 127 documents 55 edit image 57 fails 126 features 55 halts 125 no scan options error 170 page layout incorrect 127 photos 55 scan specifications 208 stop 57 text appears as dotted lines 127 tex
Index 218
