System information

Service Reference Guide E–7
Diagnostic Error Codes
Video
Error Code Description Recommended Action
501-xx Graphics controller test failed. The following steps apply to 501-xx through
516-xx:
502-xx Video memory test failed. 1. Replace the monitor and retest.
503-xx Video attribute test failed. 2. Replace the graphics controller and retest.
504-xx Video character test failed. 3. Replace the system board and retest.
505-xx Video 80 × 25 mode 9 × 14
character cell test failed.
506-xx Video 80 × 25 mode 8 × 8
character cell test failed.
507-xx Video 40 × 25 mode test failed.
508-xx Video 300 × 200 mode color set
0 test failed.
509-xx Video 320 × 200 mode color set
1 test failed.
510-xx Video 640 × 200 mode test
failed.
511-xx Video screen memory page test
failed.
512-xx Video gray scale test failed.
514-xx Video white screen test failed.
516-xx Video noise pattern test failed.
2401-xx Graphics controller test failed. 1. Reseat the video card (if applicable) and
retest.
2. Replace the video card and retest.
3. Replace the system board and retest.
2402-xx Memory test failed. The following steps apply to 2402-xx through
2419-xx:
2403-xx Attribute test failed. 1. Reseat the video card (if applicable) and
retest.
2404-xx Character set test failed. 2. Run the Configuration and Diagnostics
utilities.
2405-xx 80 × 25 mode 9 × 14 character
cell test failed.
3. Replace the monitor and retest.
2406-xx 80 × 25 mode 8 × 8 character
cell test failed.
4. Replace the video/system board and retest.
2408-xx 320 × 200 mode color set 0 test
failed.
2409-xx 320 × 200 mode color set 1 test
failed.