Troubleshooting guide

Error messages 115
Controller State: The array controller has an unknown disabled configuration status
message…
…Any configuration command (e.g. logical drive creation, array expansion, etc.) or modification to the controller will
result in the loss of all existing data on the disabled volume(s).
Action: Contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an
authorized reseller" on page 185).
Controller State: The array controller has an unsupported configuration…
…You may reconfigure the controller, but the existing configuration and data will be overwritten and potentially lost.
Action: Do one of the following:
• If this message is observed after moving a configured array of drives from another controller, then
upgrade the firmware on this controller. Also, check if the cache module is installed. Install the cache
module if not present. If this doesn't solve the problem, power down the server and move the drives back
to the original controller.
• If this message is observed without any drive movement, check if the cache module has failed and
replace it if required. If the problem persists, contact HP support ("Contacting HP" on page 185,
"Contacting HP technical support or an authorized reseller" on page 185).
Controller State: The controller cannot be configured. CACHE STATUS PROBLEM
DETECTED:...
…The cache on this controller has a problem. To prevent data loss, configuration changes to this controller are not
allowed. Please replace the cache to be able to continue to configure this controller.
Action: Replace the cache module.
Controller State: A logical drive is configured with a newer version of the Array
Configuration tools than is currently running.
...Please obtain a newer version of the Array Configuration tools to configure or diagnose this controller.
Action: Obtain the latest version of ACU.
Controller State: The HBA does not have an access ID...
...External SCSI array controllers that support SSP require HBAs to have an access ID.
Action: Upgrade the HBA. If the problem persists, contact HP support ("Contacting HP" on page 185,
"Contacting HP technical support or an authorized reseller" on page 185).
Drive Offline due to Erase Operation: The logical drive is offline from having an
erase in progress.
Action: No action is required. The logical drive will be offline temporarily. Logical drive migrate and extend
operations are not possible while the erase operation is in progress.