Troubleshooting guide

Error messages 166
Audible Beeps: None
Possible Cause: Defective drive or cables detected.
Action:
1. Be sure all cables are connected properly and securely.
2. Be sure all drives are fully seated.
3. Replace defective cables, drive X, or both.
1784-Slot X Drive Array - Logical Drive Failure
Audible Beeps: None
Possible Cause: Defective drive or cables detected.
Action:
1. Be sure all cables are connected properly and securely.
2. Be sure all drives are fully seated.
3. Replace defective cables, drive X, or both.
1785-Slot X Drive Array not Configured...
(followed by one of the following:)
...* Run Array Configuration Utility
* No Drives Detected
* SAS Cable(s) Attached to Wrong SAS Port Connector(s) – Turn system power OFF and swap SAS port connectors
to prevent data loss.
* Drive positions cannot be changed during Capacity Expansion.
* Drive positions appear to have changed. Run Array Diagnostics Utility (ADU) if previous positions are unknown.
Then turn system power OFF and move drives to their original positions.
* Configuration information indicates drive positions beyond the capability of this controller. This may be due to
drive movement from a controller that supports more drives than the current controller. To avoid data loss turn system
power OFF and reattach drives to the original controller.
* Configuration information indicates drives were configured on a controller with a newer firmware version. To
avoid data loss, reattach drives to original controller or upgrade controller firmware.
Audible Beeps: None
Possible Cause: Drive array configuration not detected.
Action:
• Run ACU.
• Power down the system and swap the SAS port connectors to prevent data loss.
• Run ADU ("Array diagnostic software" on page 76) if previous positions are unknown. Then, power
down the system and move the drives to their original positions.
• To avoid data loss, update the controller firmware to the same or later version on the original controller
("Firmware maintenance" on page 80).
1786-Slot X Drive Array Recovery Needed...
...The following drive(s) need Automatic Data Recovery (Rebuild): Port x Box y Bay(s) z
Select F1 to continue with recovery of data to drive. Select F2 to continue without recovery of data to drive.