Troubleshooting guide

Error messages 183
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
1. Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page 16)." This process can include removing all:
o Expansion boards
o DIMMs, except the first bank
o Hard drives
o Peripheral devices
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 16)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
2. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
3. Install each remaining system component, rebooting between each installation to isolate any failed
components.
4. Clear the system NVRAM.
5. Replace the system board.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the serial number and product ID" on page 71).
Windows® Event Log processor error codes
Message ID: 4137
Severity: Error
Description: The processor in slot X, socket X has corrected an excessive number of internal errors. The system
will continue to operate.
Action:
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 16)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
Replace the processor.