Troubleshooting guide

Introduction 8
Introduction
What's new
The thirteenth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-404, includes
the following additions and updates:
• Added information about HP Service Pack for ProLiant (on page 78). SPP replaces older methods of
updating firmware and system software on many of the servers supported by this document.
• Added a reference to the product page for HP Smart Update Manager (on page 79).
• The following topics were updated to provide information about the SPP and to explain how it replaces
the HP Smart Update Firmware DVD and PSP:
o Firmware updates (on page 18)
o Drivers (on page 77)
o ProLiant Support Packs (on page 78)
o Smart Update Firmware DVD (on page 78)
o Updating firmware (on page 82)
o HP Smart Update Manager deployment (on page 82)
o Offline deployment (if SPP is not supported) (on page 83)
o Online deployment (if SPP is not supported) (on page 83)
Revision history
375445-403 (October 2011)
The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, included the
following additions and updates:
• Updated Power source problems (on page 37)
• Updated HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller (on
page 44)
• Updated The fault LED is illuminated on a hard drive managed by an HP Smart Array controller (on
page 44)
• Updated No hard drives are recognized (on page 45)
• Updated General graphics and video adapter problems are occurring (on page 53)
• Updated Screen is blank for more than 60 seconds after you power up the server (on page 53)
• Updated During installation of Oracle Solaris, the system locks up or a panic error occurs (on page 61)
• Updated When to Reconfigure or Reload Software (on page 62)
• Updated Array Configuration Utility