HP ProLiant DL385 Generation 5 Server User Guide Part Number 457041-001 November 2007 (First Edition)
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 7 Front panel LEDs and buttons ...................................................................................................................... 7 Systems Insight Display LEDs .................................
Installing hardware options....................................................................................................................... 33 Installing the server into the rack................................................................................................................ 33 Powering up and configuring the server ..................................................................................................... 35 Installing the operating system....................................
USB support.................................................................................................................................. 66 Diagnostic tools ...................................................................................................................................... 67 HP Insight Diagnostics .................................................................................................................... 67 HP Insight Diagnostics survey functionality .........................
Electrostatic discharge ................................................................................................................. 94 Preventing electrostatic discharge .............................................................................................................. 94 Grounding methods to prevent electrostatic discharge .................................................................................. 94 Specifications ...................................................................
Component identification Front panel components Item Description 1 Media drive bay (IDE/diskette multibay) 2 Video connector 3 USB connectors (2) 4 Systems Insight Display 5 Hard drive bays 6 Quick release levers (2) Front panel LEDs and buttons Component identification 7
Item Description Status 1 UID LED button Blue = Activated Flashing = System being remotely managed Off = Deactivated 2 Internal health LED Green = Normal Amber = System degraded. To identify component in degraded state, see Systems Insight Display LEDs (on page 9). Red = System critical. To identify component in critical state, see Systems Insight Display LEDs (on page 9). 3 External health LED (power supply) Green = Normal Amber = Power redundancy failure.
Systems Insight Display LEDs Status Amber= Failure Off = Normal IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM.
Rear panel components Item Description Color 1 Expansion slot 1 — 2 Expansion slot 2 — 3 Expansion slot 3 — 4 Expansion slot 4 — 5 Expansion slot 5 — 6 T-10/T-15 Torx screwdriver — 7 External option blank — 8 NIC 2 connector — 9 NIC 1 connector — 10 Power supply bay 2 — 11 Power cord connector Black 12 Power supply bay 1 (populated) — 13 iLO 2 connector — 14 Video connector Blue 15 USB connectors (2) Black 16 Serial connector — 17 Mouse connector Green
All slots are non-hot-plug. PCI riser board expansion slot definitions Slot PCIe riser board Mixed PCIe/PCI-X riser board PCIe x16 riser board 5 x8 64-bit/133-MHz — 4 x8 64-bit/133-MHz x16 3 x4 x8 x4 All slots are non-hot-plug.
System board System board components Item Description 1 Fan board connector 2 DIMM slots (1-4) 3 Power supply backplane connector 4 PCIe slot 1 5 PCIe slot 2 6 System battery 7 System maintenance switch 8 Diagnostic LEDs 9 NMI jumper 10 Internal USB connector* 11 PCI riser cage connector 12 Fan 2 connector 13 Fan 1 connector 14 DIMM slots (5-8) 15 PPM 2 (embedded) 16 Multibay interface connector 17 Processor socket 2 18 Processor socket 1 19 PPM 1 (embedded) * The lo
DIMM slots Item Description 1 DIMM slot 1A 2 DIMM slot 2A 3 DIMM slot 3B 4 DIMM slot 4B 5 DIMM slot 5C 6 DIMM slot 6C 7 DIMM slot 7D 8 DIMM slot 8D System maintenance switch Position Default Function S1 Off Off = iLO 2 security is enabled. On = iLO 2 security is disabled. S2 Off Off = System configuration can be modified. On = System configuration is locked and cannot be modified.
Position Default Function S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = Normal On = ROM treats system configuration as invalid. S7 Off Reserved S8 Off Reserved When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information.
Systems Insight Display LED and color Internal Health LED color Status Processor failure, socket X (amber) Red One or more of the following conditions may exist: PPM failure (amber) • Processor in socket X has failed. • Processor X is not installed in the socket. • Processor X is unsupported. • ROM detects a failed processor during POST. Amber Processor in socket X is in a pre-failure condition. Red One or more of the following conditions may exist: • PPM for processor 2 has failed.
Systems Insight Display LED and color Internal Health LED color Status Power supply X (amber) Red Power supply X has failed. PCI riser cage interlock (amber) — PCI riser cage is unseated.
SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) On, off, or flashing Alternating amber and The drive has failed, or a predictive failure alert has been blue received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application. On Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive.
Status On = AC power connected Off = AC power disconnected Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.
Item ID Color Description 2 Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected. The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply. 3 Amber Battery Health LED. To interpret the illumination patterns of this LED, see the following table. 4 Green BBWC Status LED. To interpret the illumination patterns of this LED, see the following table.
Hot-plug fans The fan configuration operates in redundant mode only when all six fans are installed.
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
3. After performing the installation or maintenance procedure, slide the server back into the rack: a. Press the server rail-release latches and slide the server fully into rack. WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers. b. Slide the server fully into the rack.
To remove the component: 1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 21). 2. Extend the server from the rack (on page 21). 3. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 4. Lift up on the hood latch handle and remove the access panel. Install the access panel 1. Place the access panel on top of the server with the hood latch open.
5. Remove the air baffle. Install the air baffle IMPORTANT: To maintain proper airflow and prevent thermal damage, always install the air baffle. Depending on the fan configuration, the air baffle is different. Use the following procedure for either configuration. 1. Install the air baffle. 2. Install the BBWC battery pack. 3. Install the access panel (on page 23). 4. Install the server into the rack. 5. Power up the server (on page 21).
Remove the PCI riser cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 1. Power down the server (on page 21). 2. Extend the server from the rack (on page 21). 3. Remove the access panel (on page 22). 4. Disconnect any internal or external cables connected to any existing expansion boards. 5. Press the blue buttons to release the black knobs. 6.
1. Align the PCI riser cage with the chassis and slide it into place. 2. Tighten the thumbscrews to secure the PCI riser cage: a. Press down the black knob while turning clockwise, until fully tightened. b. While holding the black knob and pressing down, press and release the blue button to lower the black knob to the locked position. 3. Connect any required internal cables to the expansion board. Refer to the documentation that ships with the expansion board. 4.
Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 21). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough.
4. Remove the cable management arm. Hot-plug fan operation The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following temperature-related scenarios: • At POST: o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA.
Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
In addition to the supplied items, you may need: • Operating system or application software • Hardware options Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 37)." Installing the server into the rack CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
10 Power supply bay 2 — 11 Power cord connector Black 12 Power supply bay 1 (populated) — 13 iLO 2 connector — 14 Video connector Blue 15 USB connectors (2) Black 16 Serial connector — 17 Mouse connector Green 18 Keyboard connector Purple WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. 3. Connect the power cord to the rear of the server. 4.
6. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
Methods to install an operating system on the server include: • SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server. • Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This process may require you to obtain additional drivers from the HP website (http://www.hp.com/support).
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
5. Open the heatsink retaining bracket. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. 6. Remove the processor socket protective cover. Retain the cover for future use. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
7. Rotate the latch and open the retaining bracket. IMPORTANT: Be sure the processor remains inside the processor installation tool. 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 9. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
10. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
11. Close the processor retaining bracket and the processor retaining latch. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 12. Remove the heatsink cover. CAUTION: After the cover is removed, do not touch the thermal interface media.
13. Install the heatsink. 14. Close the heatsink retaining bracket. 15. Install the air baffle (on page 24). 16. Install the access panel (on page 23). 17. Install the server into the rack. 18. Power up the server (on page 21). Memory options You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. The server supports up to 32 GB of memory using eight 4-GB DIMMs (four DIMMs per processor). For DIMM slot locations and bank assignments, see "DIMM slots (on page 13).
Advanced ECC memory This server uses Advanced ECC for memory protection. In Advanced ECC, the server is protected against correctable memory errors. The server provides notification if the level of correctable errors exceeds a predefined threshold rate. The server does not fail because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.
IMPORTANT: Always install memory in pairs of two identical DIMMs. 6. Install the DIMM. 7. Install the air baffle (on page 24). 8. Install the access panel (on page 23). 9. Install the server into the rack. 10. Power up the server (on page 21). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LEDs and internal health LED combinations (on page 14).
Installing a hot-plug SAS hard drive 1. Remove the SAS hard drive blank. 2. Prepare the hard drive.
3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 17). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1.
Media drive option 1. Power down the server (on page 21). 2. Remove the existing media drive option or blank. 3. Slide the CD/DVD-ROM drive or diskette drive into the drive bay. Redundant hot-plug AC power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Access the product rear panel (on page 27). 2. Remove the power supply blank.
3. Slide the power supply into the power supply bay. 4. Connect the power cord to the power supply. 5. Route the power cord through the power cord anchor or cable management arm. 6. Reposition the cable management arm into the operating position. 7. Connect the power cord to the power source. 8. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 11). 9. Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 7).
WARNING: To reduce the risk of electric shock, fire, and damage to the equipment, this product must be installed in accordance with the following guidelines: • This power supply is intended only for installation in HP servers located in a restricted access location. • This power supply is not intended for direct connection to the DC supply branch circuit. It should only be connected to a power distribution unit (PDU) that provides an independent overcurrent-protected output for each DC power supply.
1. Remove the power supply blank. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. 2. Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power supply. 3. Connect the power cord to the power supply. 4. Tighten the two retaining screws on either side of the power cord connector. 5.
6. Connect the power cord to the DC power source. 7. Be sure that the power supply and external health LEDs are illuminated green. Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards. Installing an expansion board (slot 2) 1. Power down the server (on page 21). 2. Extend the server from the rack (on page 21). 3. Remove the access panel (on page 22). 4. Remove the expansion slot cover. 5. Install the expansion board. 6.
3. Remove the access panel (on page 22). 4. Remove the PCI riser cage (on page 25). 5. Remove the expansion slot cover. Installing an expansion board (slot 3, 4, or 5) CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. Power down the server (on page 21). 2. Extend the server from the rack (on page 21). 3. Remove the access panel (on page 22). 4.
7. Install the expansion board. 8. Lock the PCI retaining clip. 9. If installing an x16 expansion board that requires a power cable, connect the PCIe x16 riser board power cable to the expansion board and the PCI riser board ("PCIe x16 riser board power cabling" on page 58). 10. Install the PCI riser cage (on page 25). 11. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. 12.
6. Remove the PCI riser board. 7. Install the optional riser board. 8. Install any expansion boards. ("Expansion board options" on page 51) 9. Install the PCI riser cage (on page 25). 10. Install the access panel (on page 23). 11. Install the server into the rack. 12. Power up the server (on page 21).
Cabling SAS hard drive cabling PCI SAS cabling to an HP Smart Array P400i Controller PCI SAS cabling to an optional expansion board controller Cabling 55
Fan board cabling Battery cabling for BBWC Cabling 56
Systems Insight Display cabling Hard drive backplane power cabling Cabling 57
Media drive bay cabling PCIe x16 riser board power cabling Cabling 58
Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples. NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.
• Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration • Suggests the optimum configuration for an unconfigured system • Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800
3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5. Enter the serial number and press the Enter key. 6. Select Product ID. 7.
IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/support). • Integrates with other software maintenance, deployment, and operating system tools • Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, see the HP website (http://www.
For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt). HP Systems Insight Manager HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.
4. Select the ROM version. 5. Press the Enter key. 6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts automatically. To access the redundant ROM manually: 1. Power down the server (on page 21). 2. Remove the access panel (on page 22). 3. Set positions 1, 5, and 6 of the system maintenance switch to On. 4. Install the access panel (on page 23). 5. Power up the server (on page 21). 6. Wait for the server to emit two beeps. 7.
3. Select USB External Port Capability. 4. Press Enter to display USB 1.1 and USB 2.0 selections. 5. Arrow down to highlight USB 2.0. 6. Press Enter. 7. Press F10 to save the change and exit RBSU. Internal USB functionality An internal USB connector is available for use with USB drive keys only. This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.
Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/). Open Services Event Manager OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis, and notification. The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE. For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/).
Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 67) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. • Refer to server LEDs and their statuses. Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 80
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 82
Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 81)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation 4 "HP Insight Diagnostics (on page 67)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 65) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 84
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents (on page 65)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected. • Consult the dealer or an experienced radio or television technician for help. Declaration of conformity for products marked with the FCC logo, United States only This device complies with Part 15 of the FCC Rules.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 91
Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
Power cord statement for Japan Regulatory compliance notices 93
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -30°C to 50°C (-22°F to 122°F) Storage -30°C to 60°C (-22°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
BTUs per hour 3344 at 100V to 120V AC input 3277 at 200V to 240V AC input Power supply output Rated steady-state power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Specifications 96
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • In the United States, see
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser. Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair).
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Technical support 103
Technical support 104
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DIMM dual inline memory module ECC error checking and correcting HTTP hypertext transfer protocol Acronyms and abbreviations 105
IDE integrated device electronics IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log ISEE Instant Support Enterprise Edition LED light-emitting diode NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface PCI Express Peripheral Component Interconnect Express Acronyms and abbrev
PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack ROM read-only memory SAS serial attached SCSI SDRAM synchronous dynamic RAM SFF small form-factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol Acronyms and abbreviations 107
TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 108
Index A access panel 22, 23 ACU (Array Configuration Utility) 61 additional information 71 ADU (Array Diagnostic Utility) 68 Advanced ECC memory 43 air baffle 23, 24 airflow requirements 30 Altiris eXpress Deployment Server 62 Array Configuration Utility (ACU) 61 Array Diagnostic Utility (ADU) 68 authorized reseller 97 auto-configuration process 60 Automatic Server Recovery (ASR) 63 Autorun menu 59 B batteries, replacing 92 battery 14, 87, 92 battery cabling for BBWC 56 battery pack LEDs 18 battery replace
Erase Utility 64 error messages 86 European Union notice 90 expansion board 51, 52 expansion slot covers 51 expansion slots 10 external health LED 7 external option blank 33 F fan board 20 fan board connector 20 fan configurations 20 fan module locations 20 fan operation 28 FCC rating label 88 features 7 Federal Communications Commission (FCC) notice 88, 89 flowcharts 75, 76, 78, 81, 82, 84 front panel components 7 I iLO (Integrated Lights-Out) 64 iLO 2 (Integrated Lights-Out 2) 64 iLO 2 activity LED 11 i
loose connections 74 M Management Agents 65 management tools 63 media drive 47 media drive bay cabling 58 media drive blank 47 memory 42, 43 memory dump 14 memory, Advanced ECC 43 modifications, FCC notice 89 mouse connector 10 N NIC connectors 10 NIC LEDs 11 NMI functionality 14 NMI jumper 14 NMI switch 14 NVRAM, clearing 13 O Online ROM Flash Component Utility 63 Open Services Event Manager 69 operating system crash 14 operating systems 35, 69 operations 21 optimum environment 30 Option ROM Configurati
S T safety considerations 71 safety information 65 SAS drive numbers 17 SAS drives 17, 44 SAS hard drive 44, 45, 46 SAS hard drive LEDs 16, 17 SATA hard drive 17 SATA hard drive LEDs 16, 17 scripted installation 59 serial connector 10 serial number 62 server features and options 37 server options, installing 33, 37 server specifications 95 server, installation 33 service notifications 75 Setup 29 shipping carton contents 32 site requirements 30 SmartStart autorun menu 59 SmartStart Scripting Toolkit 59 Sm
