QuickSpecs

Service and Support HP Care Pack services provide total care and support expertise with committed response
designed to meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the
server and purchased at the same time or afterward that are internal to the enclosure. This also
includes the 22" and smaller external monitors and tower UPS options up to 3kVA. These items
will be covered at the same service level and for the same coverage period as the server.
Coverage of UPS Battery is not included, and standard warranty terms & conditions apply. For
servers or storage systems installed within a rack, service also covers all HP qualified rack
options installed within the same rack.
To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an
industry leader in provision of multi vender support solutions, provides a range of support
services designed to meet the varying needs of your business. Whether an SMB, or large
global corporation, HP has a ProLiant server support offer to help you speedily deploy and
maximize system uptime.
Recommended Service - simplify ProLiant solution implementation, maintenance, and
management.
Support: 3-Year 4-Hour response 24x7 Same Business Day Coverage only
Deployment Service: Installation and Start up only
Enhanced Service - optimize service level to increase IT performance and availability.
Support: 3-Year Support Plus 24 only
Refer to the information on "Installation & Start-Up" for service on ProLiant server and Microsoft
or Linux O/S per the Customer Description and/or Data Sheet; to be delivered on a scheduled
basis 8am-5pm, M-F, excluding HP holidays.
NOTE: For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant DL785 Generation 5
Service and Support
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