DMX 400/430 Operator’s Manual
HP PCL-4, and HP Laser Jet II are Trademarks of Hewlett Packard Corporation. CG Triumvirate is a trademark of Agfa Corporation. CG Times, based upon Times New Roman under license from The Monotype Corporation. plc, is a product of Agfa Corporation. DMX, SEAQ, and PC Batch are trademarks of Datamax Barcode Products Corporation. As an Energy Star Partner, Datamax Corporation has determined that this product meets the Energy Star guidelines for energy efficiency.
Agency Compliance and Approvals: UL: UL1950 Information Technology Equipment CSA: C22.2 No. 950-M89 TUV: EN60950 VDE: Class B Vfg. 243/1991 1. Nur für Gebrauch innerhalb eines Gebäudes geeignet. 2. Bei Gefahr, Kabel aus der Steckdose herausziehen 3.
Important Safety Instructions Your Barcode Printer has been designed to give you many years of safe, reliable service. As with all electrical equipment, there are a few basic precautions you should take to avoid getting hurt or damaging the Printer. • Carefully read the installation and operating instructions provided with your Printer. • Read and follow all warning instruction labels on the Printer itself. • Place the Printer on a flat, firm, solid surface.
♦ Contents ♦ Getting Started 1.0 Introduction .........................................................1 1.1 Unpacking and Inspection ....................................1 1.2 Supplies Necessary to Print ..................................2 1.3 Location of Parts on your Printer .........................2 1.4 Tear-off Assembly Installation .............................4 1.5 Using the Printer’s Control Panel..........................5 1.6 Using Print Media.................................................8 1.6.
3.6 Quick Reference Listing .....................................51 3.6.1 Create/Modify Label Commands ..........51 3.6.2 Print Parameters (ALT-P)......................52 3.6.3 Special Keys .........................................52 ♦ Printing Labels 4.0 Introduction ........................................................53 4.1 Programming Commands....................................53 4.2 Programming Examples.......................................59 ♦ Troubleshooting 5.0 Introduction ....................
♦ Appendix A ASCII Control Code Chart........................................A-1 ♦ Appendix B Switch Settings and Cable Interfacing.......................B-1 ♦ Appendix C Available Fonts and Barcodes ...................................C-1 ♦ Appendix D Error Codes ..............................................................D-1 ♦ Appendix E Cable Listings ........................................................... E-1 ♦ Appendix F Specifications............................................................
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♦ Getting Started 1.0 Introduction The DMX 400/430 Label Printer, hereafter referred to as the "Printer", incorporates high-performance/low cost direct thermal and optional thermal-transfer label printing capabilities. The combination of powerful capabilities, easy-to-use features, a contemporary look, and affordable pricing set a new standard for direct-thermal and thermal-transfer label printers in retail, office and industrial applications.
Getting Started 2 DMX 400/430 Operator’s Manual
Getting Started 1.2 Supplies Necessary to Print Labels In order for the Printer to generate labels you will need the necessary software and media. There are many different types of media and software packages available, therefore it is a good idea to contact your local reseller on which software and media is best suited for your needs. 1.3 Location of Parts on your Printer The following illustrations show the major components of your Printer.
Getting Started Figure 1-2 Rear View Figure 1-3 Mechanism Detail 4 DMX 400/430 Operator’s Manual
Getting Started 1.4 Tear-off Assembly Installation 1. Open the cover. 2. Disengage the Printhead by rotating the Head-Lift Lever counter-clockwise to the ‘up’ position. 3. Fit the Tear-off Assembly to the slots below the drive roller and push it down until it snaps into place. 4. Engage the Printhead by rotating the Head-Lift Lever clockwise, locking into the ‘down’ position.
Getting Started 1.5 Using the Printer’s Control Panel The Printer has three operator-accessible buttons, three indicator lights (LEDs), one switch and one POT, (see Figure 1-5). A brief description of the buttons, lights, switch and POT are listed in this section. Figure 1-5 Buttons and Lights Power Light: 6 The power light is turned on after the power button on the rear of the Printer is activated.
Getting Started Pause Button: This button allows the operator to stop printing a run of labels and then complete the job by pressing the button again. Activation of the button will: • Stop the print mechanism when the label printing is complete. • Turn on the pause light. • Stop the label counter, but maintain the count balance. • Hold all data in memory. Pressing the button a second time will: • Restart the Printer. • Print the balance of labels on the counter unless interrupted.
Getting Started Paper/Ribbon Light: This light is activated when: • No label and/or ribbon is detected. • The Internal Rewinder (if installed) is not rotating, (i.e., maximum rewind capacity has been reached). Ribbon Switch: For direct-thermal printing, (no ribbon), slide the switch to the ‘off’ position. For thermal-transfer printing, (ribbon installed), slide the switch to the ‘on’ position.
Getting Started 1.6 Using Print Media Installation The Printer is designed for easy label stock and ribbon installation. A diagram located under the cover of the Printer shows the feed path for print media. Simply lift the cover of the Printer from the right-hand side for installation instructions. Figure 1-6 Label Loading Diagram Labels The Printer uses labels up to 4.65" (118 mm) wide. The maximum diameter of a roll of labels used in the Printer is 8" (203 mm). If a label is narrower than 3.
Getting Started 1.6.1 Label Loading Instructions 1. Disengage the Printhead by rotating the Head-Lift Lever counter-clockwise to the ‘up’ position. 2. Slide the Media Guide to the outer edge and rotate it to the ‘down’ position. 3. Slide the Retainer to the outer edge of the Supply Mount. 4. Place the label roll on the Supply Mount and slide the Retainer firmly against it. 5. Insert the label stock as shown in Figure 1-6. 6. Rotate the Media Guide ‘up’ and slide it to the edge of the media. 7.
Getting Started 1.6.2 Adjusting Printhead Pressure 1. Disengage the printhead by rotating the Head-Lift Lever counter-clockwise to the ‘up’ position. 2. Extend the Media Width Adjustment Cam outward from its mounting bracket until the notch on the cam clears the notch on the mounting bracket. 3. With the cam in the extended position, rotate it counterclockwise or clockwise to the desired width setting. The numbered notch on the top right corner of the cam identifies the media width setting.
Getting Started If the media is not being sensed, try adjusting the label sensor position by turning the adjustment knob for the movable sensor. The gauge behind and below the Printhead can be viewed for making this adjustment. If the label’s edge is not detected within 12" (305 mm) of feeding, the Printer will stop and the paper/ribbon light will remain on. In this case, check the threading of the media around the bottom of the upper and lower Media Guides.
Getting Started 1.7 Ribbon Loading In thermal-transfer mode, ribbons must be attached to the Take-up Hub. The ribbon can be wound directly on to the hub and held with a clasp, or a used ribbon core can be placed on the hub. 1.7.1 Ribbon Loading Instructions 1. Disengage the Printhead by rotating the Head-Lift Lever counterclockwise to the ‘up’ position. 2. Slide the Ribbon on to the Ribbon Supply Hub. Route the ribbon, (see Figure 1-8), and attach the ribbon to the Ribbon Take-up Hub. 3.
Getting Started 1.8 Using the Printer’s Options 1.8.1 Available Modules The Printer uses Memory modules to expand its built-in capabilities, primarily for the use of storing graphic images and bitmaps of smooth fonts. The Printer has one module slot located on the left side for use with memory module memory cartridges. Font ROM Modules Font ROM modules contain additional fonts that extend the capabilities of the internal fonts.
Getting Started 256K Flash EEPROM Module Flash EEPROM modules provide the same features of RAM modules with the added benefit of virtually permanent storage. A write protect button on the Flash EEPROM module can protect data stored on the cartridge from being overwritten or erased. 1.8.2 Cutter The Printer can be ordered with an optional cutter and tray for cutting tags and labels, or the option can be installed at a later date.
♦ Setting Up Your Printer 2.0 Checking Voltage Selection The standard Printer is configured for 115 VAC ± 10% singlephase 50/60 Hz with a properly-grounded outlet. A small sticker next to the power cord connection indicates the power requirements. For international markets, there is a 230 VAC version available. If you are uncertain about the configuration of your Printer, or the outlet you are connecting to, check with a qualified service technician to verify the installation before connecting power. 2.
Setting Up Your Printer If a label’s edge is not detected within 12" (305 mm) of stock, the Printer will stop feeding labels, (if this occurs, refer to Section 1.6 and reload the media). If a label edge is detected, the Printer will begin to print the Self-Test pattern, see Figure 2-1 or 2-2 (depending on the Printer model) for an example of the Self-Test Label). After the test pattern has successfully printed, the Printer must be turned ‘off’ and then turned ‘on’ again to reset the Printer.
Setting Up Your Printer TUE JANUARY 25, 1997 Ø9:29 Ø25 VER: DCØ1 - Ø1.
Setting Up Your Printer 2.2 Interfacing to the Printer Depending on your application, the Printer can be set up in different ways. Table 2-1 lists the interface cables that should be used for each situation. If your application is not listed below, refer to Appendix E which contains interface cable information necessary to connect the Printer to virtually any ASCII device.
Setting Up Your Printer For connection to most host systems, Xon/Xoff handshaking reduces the number of wires necessary in the interface cable. For interfacing RS-422 devices, the Xon/Xoff handshake is the only appropriate method. 2.3 Sample Installations In this section, four typical installations are reviewed, CRT terminal, PC, minicomputer, and mainframe computer. Interface cable listings for similar installations are listed in Appendix E.
Setting Up Your Printer If your Printer is controlled by a third-party software package, please refer to the operator’s manual supplied with the software package for operating instructions. For detailed explanations of the Printer’s commands and label format structure, refer to the Programmer's Manual. A typical application for a PC-based system is printing labels for manufacturing production in a batch mode.
Setting Up Your Printer To connect the Printer to EBCDIC devices, or devices with any other data encoding standard, a protocol converter must be used. A protocol converter translates the bit patterns of one standard to the bit patterns of another standard. Some protocol converters are also interface converters, combining two functions into one box. Many of these products are available from the manufacturer of your computer equipment or your local reseller.
Setting Up Your Printer 2.4.1 Setting the Baud Rate For all modes of operation, you must set the baud rate of the interface. On the back of the Printer, you will find a single eightposition DIP Switch, positions 1, 2, and 3 control the setting of the baud rate. The following table provides the position of the three switches and the corresponding baud rate that can be obtained by each setting.
Setting Up Your Printer 2.4.2 Other Switches Switch SW-5: Controls the label edge offset, when the switch is on, the label edge offset will default to 0250. When the switch is off, the label edge offset will default to 0220. Prodigy-compatible switch. Switch SW-6: Present Sensor Option. When the Present Sensor option is added, the Printer can be configured for ‘one up’ printing.
Setting Up Your Printer DMX 400/430 Operator’s Manual 25
♦ Creating Labels Using Internal Batch Software 3.0 Introduction The Printer can be used in any one of three different operating modes: RS-232C to a host computer; a PC with a compatible software package or; LINK MC2 CRT with Internal Batch Software. This chapter focuses on the Printer's internal labeling software program. The program uses two screens for creating/modifying labels and printing labels.
Creating Labels Using Internal Batach Software 3.1 The Printer Used With a LINK CRT The following steps are required before you can begin to format and print labels with the Printer. 1. Connect Cables Verify that the LINK CRT and the Printer’s main power switches are ‘off’. Connect the LINK CRT terminal to the Printer with the supplied cable. Plug in the supplied power cords for the Printer and the LINK CRT terminal. Note: The Printer connects to the LINK MAIN port, not the LINK parallel port. 2.
Creating Labels Using Internal Batch Software Function Handshake: Mode: Data Bits: Stop Bits: Parity: Baud Rate: Keys: Blk End: Auto NL: CR: Compatible: Settings none FDX 8 1 none 9600 US US/CR on CR LINK MC 2 Function F1 F2 F3 F4 F5 F6 F7 F8 F9 Settings CTRL W CTRL X CTRL Y CTRL Z ALT S ALT P ALT I ALT X ALT F Table 3-1 LINK CRT Settings 3. Select Stand-Alone Labeling Software Mode The Printer is shipped in the RS-232C mode for use with PCs.
Creating Labels Using Internal Batach Software To format the module hit "I" and the following screen will appear: MODULE MEMORY TEST AND FORMAT WARNING !! MODULE DATA WILL BE LOST !! PLUG IN MODULE.
Creating Labels Using Internal Batch Software 3.2 Formatting and Printing Labels Formatting labels is designed to be a 3-process procedure that involves the following steps: • • • Selecting an operating screen. Specifying where on the label to place text and/or barcodes. Printing the actual labels. Available Fonts and Barcodes All available character font sizes, barcodes, multiplication parameters, and resulting character sizes are illustrated and explained in Appendix C.
Creating Labels Using Internal Batach Software F1 or Esc: Toggles between the print and create/modify label screens. F1 can be used only in the label name position of the create/modify or print screens. F2 (list): Displays a library listing of every label format and/or graphic image loaded in the current memory module. F2 can be used only when the prompt is in the label name position of the create/modify or print screens. F3 (Copy): Used in the create/modify label screen only.
Creating Labels Using Internal Batch Software F5 and ALT-S: Calls up the system maintenance screen. All system maintenance functions are described in Section 3.5. F6 and ALT-P: While in the far left position of the create/modify label screen or the sample: position of the print label screen, press ALT-P to bring up the print parameters window.
Creating Labels Using Internal Batach Software Description Heat Factor Print Speed Default 10 G Range 0 to 20 C-G Slew Speed Dot Pattern Wide Dot Pattern High Label Advance (Back Feed) Form Edge Offset Row Offset Column Offset Update Count on Max. Label Width Max.
Creating Labels Using Internal Batch Software F8 and ALT-X: May be pressed while the cursor is located at the ROT field of the create/modify label screen. It will cause the print screen to show a pre-set quantity of 1 for the purposes of printing a test label. F9 and ALT-F: Feeds one label at a time from the print label screen. It operates the same way as the front panel feed switch. This function is useful when loading new media to register the photoelectric sensor.
Creating Labels Using Internal Batach Software 3.3 Create/Modify Label Screen This section describes how to create a new label. Before beginning, a good tool to have on hand is a ruler marked in tenths of an inch because all the label format print positions are specified in tenths and hundredths of an inch. The procedure for creating a new label is as follows: 1. Power up the CRT terminal with the switch on the front of the unit. Turn the Printer on with the power switch located in the back of the Printer.
Creating Labels Using Internal Batch Software 2. The software’s two operating screens are create/modify label and print label. All data is entered into fields. A field is a set of information such as a product name, address, bar code, number, etc., that is specified on individual lines on the CRT screen. Because fields are independent of each other, it is possible and sometimes desirable, to place two or more fields on the same horizontal or vertical measurement.
Creating Labels Using Internal Batach Software Figure 3-4 Sample Label Format DMX 400/430 Operator’s Manual 37
Creating Labels Using Internal Batch Software 3. Enter an alphanumeric name of up to 16 characters for this label, followed by the return key. The message "New Label Format?" appears, answer Y or N. If yes, the cursor moves to the ROT position. If the cursor does not move past the new label format position, the memory module 's write protect switch is ‘on’; turn it ‘off’ to continue. 4. The Printer can print fonts, bar codes, and graphics at 0, 90, 180, or 270 degree rotations.
Creating Labels Using Internal Batach Software • A bar code, followed by the return key. Choices are uppercase A through R, except for P (Postnet). For bar codes that include the human-readable interpretation line, or lowercase a through r for bar codes without human-readable lines, see Appendix C for examples of each available bar code. • X is a special font choice that is not actually a font. The X font selects box and line drawing.
Creating Labels Using Internal Batch Software 6. The XW and XH positions are used to magnify widths and heights of fonts, and to change the wide/narrow ratio of bar codes. • If you wish to magnify the width of a font, valid responses are 1 through 9 and A through O. The default value is 1 for fonts. • If you wish to magnify the width of a bar code, valid responses are 1 through 9 and A through K. The default is 3 for ratio-based bar codes, 2 for fonts Q & R and 1 for all other bar code fields.
Creating Labels Using Internal Batach Software 8. In the BH position, a 3-digit number defines the printed bar height for the field or defines a smooth font. • For UPC/EAN bar codes, the default value is 0.80" (20 mm). For all other bar code fields, the default value is 0.40" (10 mm). For all alphanumeric fonts, the value is set at 0.00" (0 mm). Enter the desired bar height and press the return key. The cursor will move to the Row position. • When a 9 is in the FNT position it designates a smooth font.
Creating Labels Using Internal Batch Software 9. The 4-digit Row Field tells the Printer "how far up" on the label to print the data. The default value is 00.00 and the maximum number cannot exceed the maximum label length set in the print parameters window. Use the bottom left corner as the starting point for row and column. For the desired vertical placement of your field, enter a number not more than four digits followed by the return key.
Creating Labels Using Internal Batach Software 11. The type position tells the Printer how the data/prompt position is to be used. There are six options. • The most common type is ‘D’ for data, this tells the Printer that fixed data will be entered in this field. In other words, any alpha and/or numeric characters entered in the data/prompt position will be printed on the label exactly as entered on the screen. After pressing the ‘D’ key, the cursor will move to the data/prompt position.
Creating Labels Using Internal Batch Software If any of these symbols are entered in the type position, the printing will either increment or decrement numbers or letters in the label position specified earlier in this field. Information entered in the data/prompt field in the next step will tell the Printer the increment value being used.
Creating Labels Using Internal Batach Software Some of the data will need to be re-entered. Use the DEL key, home key or arrow keys to change any information. If the Printer does not allow you to enter as many characters as you need, try backing up with the arrow keys and change the font size.
Creating Labels Using Internal Batch Software For special font Y, enter the name of the graphic image you want to call from the memory module for printing at this field position. You can enter up to 16 uppercase characters. • Enter the desired prompt information. The field allows up to 44 characters to be entered. • Enter the desired consecutive number fill character and increment value. This field has the format xnn with the following parameters: x: nn: Fill character.
Creating Labels Using Internal Batach Software • For repeat fields, enter the data in the data/prompt field just as if the field were a type D Field. Place a ^ character in the data string at the place you wish to insert the data from the previous field into this field.
Creating Labels Using Internal Batch Software In the following example the proper matching characters are sent to the Printer that request the day of week and date to be printed. This command causes the Printer to enter date formatting mode. Spaces and punctuation appear as shown in the example. Sample: Prints: BCD GHI PQ, RSTU TUE DEC 27, 1997 After entering the desired data, prompt, comment, or consecutive number information, press the return key.
Creating Labels Using Internal Batach Software 3.4 Print Label Screen The print label screen is used to print labels that have been formatted and/or modified in the create/modify label screen. From the create/modify label screen, press the F1 key to toggle to the print label screen . The screen should look like this: PRINT LABEL MODULE NAME: ______________ LABEL NAME: ________________ QUANTITY: _______________ Figure 3-5 Print Label Screen 3.4.1 Printing a label from the ‘Print Label Screen ’ 1.
Creating Labels Using Internal Batch Software 4. In the sample position, there are two choices: a. Print a sample label to check data placement by pressing the Y key for yes. A sample label will print and the cursor will return to the sample position. At this point, you can proceed to step b or you can stop the run by pressing the up arrow key to move the cursor back to the label name position. Press the F1 key to re-edit your format in the create/modify label screen. b.
Creating Labels Using Internal Batach Software 3.5 System Maintenance Screen The third screen, system maintenance, is used to format and copy memory modules, print test labels, and perform several other maintenance functions. To access the screen in the label name position of the create/modify label screen or print label screen , use ALT-S. The screen will look like this: SYSTEM MAINTENANCE 1) 2) 3) 4) 5) 6) 7) 8) 9) TEST AND FORMAT MODULE. COPY MODULE. METRIC ? NO. PRINT TEST LABEL. SYSTEM TEST LABEL.
Creating Labels Using Internal Batch Software Copy Module: Copies graphic images and/or label formats from one memory module to another. Be certain that the write protect switch is ‘on’ for the source module and ‘off’ for the destination module. Metric: Each time the number 3 is pressed, the screen will toggle between metric ‘No’ and metric ‘Yes’. Print Test Label: Prints a Printhead Test Label and is used as a relative gauge of Printhead condition and wear.
Creating Labels Using Internal Batach Software 3.6 Quick Reference Listing The following pages list the valid commands for the Printer's Internal Batch Labeling Software Program. 3.6.
Creating Labels Using Internal Batch Software 3.6.2 Print Parameters (ALT-P) Description Heat Factor Print Speed DMX400 DMX 430 Slew Speed DMX 400 DMX 430 Dot Pattern Wide Dot Pattern High Form Edge Offset Form Advance (Back Feed) Default 10 Range 0 to 20 G G C-G C-K K K 1 1 220 220 C-N C-K 1 or 2 1 to 3 050 to 999 Row Offset Column Offset Update Count on Max. Label Width Max.
♦ Printing Labels 4.0 Introduction Labels can be generated using RS-232C or parallel communications to a host computer or a PC with a compatible labeling software package. This chapter explains some of the basic programming commands that are required when writing programs to generate label formats. A programmer's manual can be obtained by mailing or faxing the request card located in the back of this manual. 4.
Printing Labels When the Printer receives an Immediate Command it will cease whatever it is doing and perform that command. Commands of all types must be in this sequence: 1. Attention Getter 2. Command Character 3. Parameters that must be entered by the user (if any).
Printing Labels The System-Level Commands are used to create formats, load and store graphic information, and control the Printer. Table 4-3 provides a brief description and format of each System-Level Command Character. Char A Description Set time and date Format Format: AwmmddyyyyhhMMjjj 16 digits total. w = 1 digit week, 1 is Monday mm = 2 digits for month dd = 2 digits for day yyyy = 4 digits for year hh = 2 digits for hour (24 hr ft) MM = 2 digits for minutes jjj = 3 digits for Julian I.D.
Printing Labels Char m n O o P p Q q r Description Set metric flag, enter metric mode Clear metric flag, return to inch mode Form edge offset (start of print position) Cycle cutter Enter character dump mode Controlled pause Clear all memory modules Clear module Select reflective sensor S Slew (feed) speed s Set up for one print buffer T t U V Printhead dot pattern test label Test RAM memory module (Must be in Test Mode) Label format field replacement Software switch settings v W w X Y Firmware ver
Printing Labels A STX L Command switches the Printer from the System Level to the Label-Formatting Mode. All command characters after STX L are interpreted as Label-Formatting Commands until the LabelFormatting Mode is terminated with the Command Character E. All Label -Formatting Commands are terminated with hex value 0D.
Printing Labels CC X z or Z + Description Terminate label formatting mode Zero (0) conversion to "O" eliminates slash (/) Make last field entered increment numeric - Make last field entered decrement numeric > Make last field entered increment alphanumeric < Make last field entered decrement alphanumeric ^ Set count by amount Format +pii Make last entered field incrementing p = Zero fill character ii = Data added to field -pii Make last entered field decrementing p = Zero fill character ii = Dat
Printing Labels The commands used for bit mapped font loading are usually generated by font-creation software. However, the Assign Font ID Number command must be sent to the Printer before the font file. Font-Loading Commands are listed in Table 4-6.
Printing Labels The example shown below prints out a Code 3 of 9 bar code with a wide to narrow bar ratio of 3:1 and can be used to print any of the bar codes shown in Appendix C by altering the example's fields. L D11 1A93040001501000123456789 121100000000100Barcode A E L mode.
♦ Troubleshooting 5.0 Introduction This chapter provides general guidelines to help maintain the print quality when using media other than the recommended 5 mil stock. It also provides basic ideas to help identify common installation and communication interfacing problems. If there is any doubt about your ability to perform the procedures outlined in this chapter, contact a qualified service technician before making any adjustments.
Troubleshooting 5.1 Controlling Print Quality The Printer provides maximum flexibility by offering both directthermal and thermal-transfer printing capabilities. To support these printing options, the Printer has a flexible set of printing controls. The amount of heat applied to the Printhead and the location of the Printhead to the label media have the most effect on the images printed on the labels.
Troubleshooting 5.2 Aligning the Printhead Components used for Printhead alignment are illustrated in Figure 5-1. Figure 5-1 Printhead Alignment 5.2.1 Direct-Thermal Stock For best results when using direct-thermal label stock, turn the head adjustment screws 1/4 turn clockwise to move the Printhead 0.006" (0.15 mm) back on the roller.
Troubleshooting 5.2.3 Mechanical Adjustments The Printhead is precisely positioned on mount plate locating pins that are adjusted at the factory. Once adjusted, the locating pins will ensure correct alignment of all future replacement heads. It should not be necessary to realign each new Printhead; however, an alignment procedure is required if the Printhead Mount Assembly has been removed or disassembled.
Troubleshooting 5.3 Printhead Alignment Procedure Depending on the degree of alignment necessary to your Printhead, one or perhaps all of the steps mentioned below may need to be completed. 5.3.1 Label Stock Tracking Adjustment To ensure that the stock feeds straight use a full roll of 4" (102 mm) or 4.25" (108 mm) wide stock and complete the following steps: 1. Rotate the Media Guide ‘down’ and install the stock, keep the Media Guide in the down position. 2.
Troubleshooting 2. To adjust the Ribbon Shield (see Figure 5-2), temporarily move the ribbon and loosen the screw located on the left end of the Head-Support Plate, (do not remove the screw). This end of the shield can be adjusted up or down in order to even out the ribbon tension across the full width of the ribbon. Note: The mount screws that secure the Ribbon Shield also secure the Head-Support Plate. When loosening these screws, be aware that both the shield and the plate may be affected. 68 3.
Troubleshooting 5.3.3 Fine Printhead Alignment Print a few rotated bars and inspect the print quality. With a 1/16" (1.59 mm) hex key, turn the left and right headadjustment screws counter-clockwise approximately 1/4 −1/2 turn until the desired print quality is achieved. Finally, turn the left head-adjustment screw 1/4 turn counter-clockwise. 5.4 Adjusting Printhead Pressure and Support The Head-Support Plate supports the outer end of the Printhead when narrow media is used.
Troubleshooting Figure 5-2 Printhead Mount Assembly 5.5 Troubleshooting Occasionally, situations occur that require some troubleshooting skill. Possible problem situations and potential solutions are listed in this section. While not every situation is addressed, you may find some of these tips helpful. After the corrective action is taken press the feed switch to clear the alarm. Contact a qualified service technician for problems that persist or are not covered in this section.
Troubleshooting Unacceptable print quality • The Printhead may be dirty, clean the Printhead, (see Section 6.1). • The Printhead temperature is too high. Use your application software control to adjust the burn time and/or heat setting. • Incorrect ribbon/paper combination being used. Be sure to use the correct ribbon type. The Printer does not print or prints several labels at once • The labels are incorrectly loaded, see the loading instructions on the inside cover of the Printer, or Section 1.6.1.
Troubleshooting The ribbon does not advance • The ribbon is installed incorrectly. Make sure that the dull side (side with ink) is facing the paper. • A bad ribbon/paper combination is resulting in an insufficient amount of friction between paper and ribbon. Ensure that the correct type of ribbon is being used. Skips every other label • The label is formatted too close to the top edge of the form. Leave white space equal to 8-dot rows at the top of the label, approx. .02" (.5 mm).
Troubleshooting Printer fails to turn on • A fuse may be blown, call for service. • Faulty AC cord. • A bad power switch may exist on the Printer, call for service. • A faulty AC wall outlet. Label advances 1-2 inches before a fault indication • The ribbon is installed incorrectly. Make sure that the dull side (side with ink) is facing the paper. • The labels are installed incorrectly. • A bad ribbon/paper is resulting in an insufficient amount of friction between paper and ribbon.
Troubleshooting 74 DMX 400/430 Operator’s Manual
♦ Maintenance 6.0 Cleaning the Printer Interior and Exterior • Interior During normal operation dust particles from label stock can build up inside the Printer. To prevent build-up, use a soft bristle brush or vacuum cleaner as needed. • Exterior The exterior surface can be cleaned using a general purpose cleaner and a damp soft cloth or sponge. Do not use abrasive cleansers or solvents.
Maintenance 6.1 Cleaning the Printhead The Printhead should be cleaned on an ‘as needed’ basis. To determine when to clean the Printhead look for characters or bar codes that appear light or faded, or labels that contain spots or light streaks. Once you notice these signs follow the steps below to clean the Printhead. 1. Turn off the power and unplug the Printer. 2. Raise the cover and turn the Head-Lift Lever to the ‘up’ position. 3.
Appendix A ASCII Control Code Chart Char NUL SOH STX EXT EOT ENQ ACK BEL BS HT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US Dec 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Hex 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F Char ! Ò # $ % & Ô ( ) * + , .
ASCII Control Chart Char Dec Hex Char Dec Hex Ç 128 80 á 160 ü 129 81 í 161 é 130 82 ó â 131 83 ä 132 à 133 å Dec Hex Char Dec Hex A0 192 C0 Ó 224 E0 A1 193 C1 ß 225 E1 162 A2 194 C2 Ô 226 E2 ú 163 A3 195 C3 Ò 227 E3 84 ñ 164 A4 196 C4 õ 228 E4 85 Ñ 165 A5 197 C5 Õ 229 E5 134 86 ª 166 A6 ã 198 C6 µ 230 E6 ç 135 87 ° 167 A7 Ã 199 C7 þ 231 E7 ê 136 88 ¿ 168 A8 200 C8 Þ 232 E8 ë 137 89 ® 169 A9
Appendix B Switch Settings and Cable Interfacing Baud 9600 4800 2400 1200 600 300 SW-1 SW-2 SW-3 off off off off off on off on off off on on on off off on off on 9600 Test on on on Table B-1 Baud Rate SW-4 on off Data Bits 7 8 Parity None None Stop Bits 2 1 Table B-2 Word Length SW-5 On Off SW-6 On Off SW-7 On Off SW-8 On Off Prodigy Compatible Prodigy Allegro Present Sensor Enabled Disabled Internal Batch Software Enabled Disabled Cutter Enabled Disabled Table B-3 Options DMX400/430 Op
Switch Settings and Cable Interfacing Printer Cabling and Interfacing: When the Printer receives data from any host system, it will not properly function with an incorrectly wired cable. Proper wiring diagrams can be found in Appendix E. Table B-1 contains a list of the signals that if correctly wired to the host system will cause the Printer to operate properly.
Appendix C Available Fonts and Barcodes All character fonts and barcodes available with the Printer are described in this section. Each font and barcode has a name associated with it for use in programming. Human-readable fonts have numeric names while barcode fonts have alpha names. Uppercase alpha names will print barcodes with human readable interpretations. Lowercase alpha names will print barcodes only.
Available Fonts and Barcodes Font 0 1 2 3 4 5 6 7 8 9 Valid ASCII Characters 32-127 32-168, 171, 172, 225 32-168, 171, 172, 225 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157, 165, 168, 225 32-126 32, 48-57, 60, 62, 67, 69, 78, 83, 84, 88, 90 32-126, 128-169, 1
Available Fonts and Barcodes Font 0 96-character alphanumeric, upper and lower case. Font 2 138-character alphanumeric, upper and lower case. Font 4 62-character alphanumeric, uppercase. DMX400/430 Operator’s Manual Font 1 145-character upper and lower case alphanumeric w/ descenders and ascenders. Font 3 62-character alphanumeric, uppercase. Font 5 62-character alphanumeric, uppercase.
Available Fonts and Barcodes Font 6 62-character alphanumeric, uppercase. Font 7 OCR-A, size I. C-4 Font 8 OCR-B, size III.
Available Fonts and Barcodes Font 9. Internal Triumvirate font. Point sizes are selected by the number in the bar code height field. Fonts 4 and 5 are only available on the 430.
Available Fonts and Barcodes Barcodes Font A Length Varies Cksum No B 11 Yes C D E F 6 Varies Varies 12 Yes No M-103 Yes G H 7 Varies Yes M-43 I J K Varies Varies Up to 14 No M-10 M-10 L M N O P Q R S T U z 13 2 5 Varies Varies 19 18 34 + Varies 84 Varies M-10 Yes Yes No Yes Yes Yes Yes Yes Yes Yes Valid ASCII Characters 32, 36, 37, 42, 43, 45-57, 6590 48-57 Numeric only. Option V used in the 6th & 7th position 48-57 Numeric only 48-57 Numeric only 32-127 48-57 Numeric only.
Available Fonts and Barcodes Barcode A Code 3 of 9 Barcode B UPC-A Barcode C UPC-E Barcode D Interleaved 2 of 5 Barcode E Code 128 Barcode F EAN-13 Barcode G EAN-8 Barcode H Health Industry Barcode (HBIC) DMX400/430 Operator’s Manual C-7
Available Fonts and Barcodes Barcode I Codabar Barcode J Interleaved 2 of 5 w/modulo 10 checksum Barcode K Plessey Barcode L Interleaved 2 of 5 w/modulo 10 checksum and shipping bearer bars Barcode M 2 Digit UPC addendum Barcode O Code 93 C-8 Barcode N 5 Digit UPC addendum Barcode p Postnet DMX400/430 Operator’s Manual
Available Fonts and Barcodes Barcode Q UCC/EAN Code 128 Barcode R UCC/EAN Code 128 KMART NON EDI Barcode S. UCC/EAN Code 128 Random Weight Barcode T. Telepen Barcode u. UPS MaxiCode Barcode z.
Appendix D Error Codes The error codes that may be transmitted by the Printer are described here. Lowercase "c" The Printer received a data byte from the host that contains a framing error due to noise. Lowercase "v" Input buffer overflow. Uppercase "I" An invalid command sequence was sent to the Printer. The Printer did not understand the command sequence and therefore terminated the command interpreter. Uppercase "R" This code is sent every time the Printer is turned on.
D-2 DMX400/430 Operator’s Manual
Appendix E Cable Listings Part Number 556000 556001 556002 899516 Description Printer to CRT Terminal (DB25P) RS-232 Printer to PC 9 Pin (DB9S) RS-232 Printer to PC 25 Pin (DB25S) RS-232 Printer to PC Parallel Port (DB25P) Table E-1 Printer Interface Cables Pin 1 2 3 4 5 7 9 10 18 19 20 Description Chassis Ground Shield TXD (RS-232) RXD (RS-232) RTS (4.
Cable Listings STRAIGHT CABLE ( MXM) Figure E-1 Null Modem Cable (MXM) Note: Cable is used for typical connection to other DCE equipment with Xon/Xoff flow control. STRAIGHT CABLE (MM) Figure E-2 Straight Cable (MM) Note: Cable is used for typical connection to other DCE equipment with Xon/Xoff flow control.
Cable Listings PC (DB25P) TO DMX 400/430 Figure E-3 PC (DB25P) to Printer Note: Cable is used for connection to a PC compatible with DB25P communication ports. Flow control is either Xon/Xoff or CTS/DTR. PC (DB9P) TO 400/430 Figure E-4 PC (DB9P) to Printer Note: Cable is used for connection to a PC compatible with DB9P communication ports. Flow control is either Xon/Xoff or CTS/DTR.
Cable Listings • Parallel to Serial Adapter (Part Number: 899516) If the Printer is being set up for parallel to serial communications a special Parallel to Serial Interface Adapter is needed, (Figure E-5). The Parallel to Serial Interface Adapter is designed specifically for use with your Label Printers. The adapter is a one-way communication self-powered device. No external power source is required.
Appendix F Specifications Printing Type: Direct thermal or thermal transfer Resolution: DMX 400: 203 dots per inch (8 dots/mm) DMX 430: 289.56 dots per inch (11.4 dots/mm) Print Speed: DMX 400: 2.0 −4.0" (51 mm −102 mm) per second DMX 430: 2.0 −6.0" (51 mm −152 mm) per second Barcode Modulus: DMX 400: 5 mil −110 mil (.005" .110") “X” dimension in picket or ladder orientation DMX 430: 3 mil −110 mil (.0034" .110") “X” dimension in picket or ladder orientation Maximum Print Width: DMX 400: 4.
Specifications Maximum Print Length: 400: 16" (406mm) with standard RAM; 28" (711mm) and 512K RAM Memory Module. 430: 16" (406mm) with standard RAM; 22" (559mm) and 512K RAM Memory Module. Maximum Fields Per Label: Minimum Dot Size: Optional Dot Sizes: 400: 200; 5K data per label maximum 430: 400; 10K data per label maximum 400: 0.005" (0.127 mm) square 430: .0035" (0.075 mm) square 400: 0.010" (0.25mm) vertical, 0.015 (0.38mm) vertical, 0.010" (0.254mm) horizontal. 430: .007" (0.
Specifications Fonts Resident Fonts: Nine alphanumeric fonts from 0.035"H (0.9mm) to 0.64"H (16mm) including OCR-A, OCR-B; CG Triumvirate smooth font (size and character set III) and a CG Triumvirate smooth font (10 point sizes 400and 12-point sizes 430). Optional Fonts: • Proportional and monospaced available • PCL4 compatible font can be downloaded to the Printer Character Density: 33.83 CPI in font at 1x; 0.
Specifications Environmental Temperature Range: • Operating: 40°F − 100°F 4°C − 38°C • Storage: 32°F − 120°F 0°C − 49°C Humidity: 10% to 95% non-condensing Ventilation: Free air movement Dust: Non-conducting, non-corrosive Electromagnetic Radiation: Moderate RF fields can be tolerated Grounding: Unit must be connected to a properlygrounded receptacle Power Source: 115/230 VAC ±10%, single phase 50/60 Hz Physical F-4 Dimensions: 8.8"H x 9.5"W x 16.
Specifications Media Width: 0.75" (19mm) to 4.65" (118mm), 4.25 recommended Length: 0.50" (13mm) to 10.0" (254mm) Prodigy Plus 152: 0.50" (13mm) to 18" (457mm) Thickness: 0.0025" (0.0635mm) to 0.0100" (0.254mm) Type: Roll-fed, die-cut continuous or fan-folded labels, tags or tickets; most direct thermal or thermal-transfer materials. Supply Roll: 8" (203mm) maximum diameter on 1.5" (38mm) to 3" (76mm) cores Optional Front Rewind: 8" (152mm) maximum O.D.
Specifications Label Material: Thermal transfer plain-coated papers, vinyl, Mylar, metalized paper, nonwoven fabric, fine woven fabric, thermal-visible light scalable paper, infrared scalable paper, thermal ticket/tag stock, thermally sensitive plastic stock.
Specifications Label/Tag Media Specifications: Figure F-1 Media Specifications A B C D E F G H I K J Description Label width Backing width Gap between labels Label length Backing thickness Label thickness Width of sensor opening Distance from edge of Media to edge of sensor opening Reflective sensor mark width Reflective sensor mark length Distance between reflective mark MAX* 4.650 4.650 99.99 99.99 0.005 0.005 0.500 2.250 MIN* 0.750 0.750 0.100 0.500 0.0023 0.0023 0.200 0.200 4.00 99.99 99.99 1.
Specifications Lists of Approved Media For a current list of approved media for use in this Printer, please contact your customer support representative. Indicators and Switches Indicator Lights: Power, Paper/Ribbon, Pause Switches: Power, Pause, Feed, Stop/Cancel, Thermal/Thermal Transfer, Rear communications DIP switch (SW I) and darkness potentiometer.
♦ Appendix G Warranty Information DMX 400/430 Printer Datamax warrants to Purchaser that under normal use and service, the DMX 400/430, (with the exception of the thermal Printhead) purchased hereunder shall be free from defects in material and workmanship for a period of (365) days from the date of shipment by Datamax. Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not covered under this warranty.
Warranty Information Warranty Service Procedures If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Datamax at: 4724 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA please call Datamax Customer Service Support Department at (407) 523-5540.
Warranty Information Limitation of Liability In no event shall Datamax be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax’s products, or the performance or a breach thereof, even if Datamax has been advised of the possibility thereof.
G-4 DMX400/430 Operator’s Manual
