HP Client Security Getting Started

10 Localized password exceptions
At the Power-on authentication level and the HP Drive Encryption level, password localization support
is limited. For more information, see
Windows IMEs not supported at the Power-on authentication
level or the Drive Encryption level on page 51.
What to do when a password is rejected
Passwords can be rejected for the following reasons:
● A user is using an IME that is not supported. This is a common issue with double-byte
languages (Korean, Japanese, Chinese). To resolve this issue:
1. Using Control Panel, add a supported keyboard layout (add US/English keyboards under
Chinese Input Language).
2. Set the supported keyboard for default input.
3. Launch HP Client Security, and then enter the Windows password.
●
A user is using a character that is not supported. To resolve this issue:
1. Change the Windows password so that it uses only supported characters. For more
information about unsupported characters, see
Special key handling on page 52.
2. Launch HP Client Security, and then enter the Windows password.
Windows IMEs not supported at the Power-on
authentication level or the Drive Encryption level
In Windows, the user can choose an IME (input method editor) to enter complex characters and
symbols, such as Japanese or Chinese characters, by using a standard western keyboard.
IMEs are not supported at the Power-on authentication or Drive Encryption level. A Windows
password cannot be entered with an IME at the Power-on authentication or HP Drive Encryption login
screen, and doing so may result in a lockout situation. In some cases, Microsoft
®
Windows does not
display the IME when the user enters the password.
The solution is to switch to one of the following supported keyboard layouts that translates to
keyboard layout 00000411:
●
Microsoft IME for Japanese
● The Japanese keyboard layout
● Office 2007 IME for Japanese—If Microsoft or a third party uses the term IME or input method
editor, the input method may not actually be an IME. This can cause confusion, but the software
reads the hexadecimal code representation. Thus, if an IME maps to a supported keyboard
layout, then HP Client Security can support the configuration.
WARNING! When HP Client Security is deployed, passwords entered with a Windows IME will be
rejected.
What to do when a password is rejected 51