HP Client Security Getting Started

Password changes using keyboard layout that is also
supported
If the password is initially set with one keyboard layout, such as U.S. English (409), and then the user
changes the password using a different keyboard layout that is also supported, such as Latin
American (080A), the password change will work in HP Drive Encryption, but it will fail in the BIOS if
the user uses characters that exist in the latter but not in the former (for example, ē).
NOTE: Administrators can resolve this problem by using the HP Client Security Users page
(accessed from the Gear icon on the Home page) to remove the user from HP Client Security,
selecting the desired keyboard layout in the operating system, and then running the HP Client
Security Setup Wizard again for the same user. The BIOS stores the desired keyboard layout, and
passwords that can be typed with this keyboard layout will be properly set in the BIOS.
Another potential issue is the use of different keyboard layouts that can all produce the same
characters. For example, both the U.S. International keyboard layout (20409) and the Latin American
keyboard layout (080A) can produce the character é, although different keystroke sequences might
be required. If a password is initially set with the Latin American keyboard layout, then the Latin
American keyboard layout is set in the BIOS, even if the password is subsequently changed using the
U.S. International keyboard layout.
Special key handling
●
Chinese, Slovakian, Canadian French and Czech
When a user selects one of the preceding keyboard layouts and then enters a password (for
example, abcdef), the same password must be entered while pressing the shift key for lower
case and the shift key and caps lock key for upper case in Power-on authentication and HP
Drive Encryption. Numeric passwords must be entered using the numeric keypad.
●
Korean
When a user selects a supported Korean keyboard layout and then enters a password, the same
password must be entered while pressing the right alt key for lower case and the right alt key
and caps lock key for upper case in Power-on authentication and HP Drive Encryption.
●
Unsupported characters are listed in the following table:
Language Windows BIOS Drive Encryption
Arabic The  , , and  keys
generate two characters.
The  , , and  keys
generate one character.
The  , , and  keys
generate one character.
Canadian French ç, è, à, and é with caps lock
are Ç, È, À, and É in
Windows.
ç, è, à, and é with caps lock
are ç, è, à, and é in the
Power-on authentication.
ç, è, à, and é with caps lock
are ç, è, à, and é in HP Drive
Encryption.
Spanish 40a is not supported. It
nevertheless works because
the software converts it to
c0a. However, because of
subtle differences between
the keyboard layouts, it is
recommended that Spanish-
speaking users change their
Windows keyboard layout to
1040a (Spanish Variation) or
080a (Latin American).
n/a n/a
52 Chapter 10 Localized password exceptions