HP EliteBook 820 G1 Notebook PC and HP EliteBook 725 G2 Notebook PC and HP EliteBook 720 G1 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 Product Name ........................................................................................................................................................ 1 Chipset ..............................................................................................................................................................
Display assembly components ........................................................................................................................... 35 Plastics Kit ........................................................................................................................................................... 38 Mass storage devices .......................................................................................................................................... 39 Miscellaneous parts ..
Power button board ........................................................................................................................ 118 7 Computer Setup (BIOS) ............................................................................................................................... 119 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............................ 119 Using Computer Setup ..........................................................................
Restoring factory settings in Computer Setup ............................................................ 135 Updating the BIOS ........................................................................................................................... 136 Determining the BIOS version ...................................................................................... 136 Downloading a BIOS update .........................................................................................
12 Recycling ................................................................................................................................................ 162 Index ...........................................................................................................................................................
xii
1 Product description Product Name Description HP EliteBook 725 G2 Notebook PC HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × HP EliteBook 820 G1 Notebook PC × Chipset Description AMD® A76M fusion controller hub (FCH) HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × Intel® processor controller hub (PCH), soldered on circuit (SoC) × Processor Description ● AMD A10 Pro-7350B 2.10-GHz (SC turbo up to 3.30-GHz) quad core processor (4.
Description ● Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W) ● Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W) HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC Panel Description ● 12.5-in, Premium AntiGlare (AG), full high-definition (FHD), light-emitting diode (LED), 1920×1080, UWVA, typical brightness: 300 nits, ultraslim (1.
Memory Description Two customer-accessible/upgradable memory module slots HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: ● 16384-MB total system memory (8192 MB × 2; not available with Windows 7 32-bit operating system, available with Windows 7 downgrade) ● 12288-MB total system memory (
Description HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC Support for Serial ATA Support for 3D DriveGuard hard drive protection Support toolless removal Support for the following hard drive: ● × 1-TB, 5400-rpm, SATA, 7.0-mm hard drive Support for the following hard drives: ● 500-GB, 5400-rpm, SATA, 7.0-mm hard drive ● 500-GB, 5400-rpm, SATA, locked, 7.0-mm hard drive Support for the following hard drives: ● 500-GB, 7200-rpm, SATA, 7.0-mm hard drive ● 500-GB, 7200-rpm, SED, 7.
Audio and video Description Webcam, 720p HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC Dual array microphones Stereo speakers HD audio with DTS Studio sound Ethernet Description Realtek RTL8111EP 10/100/1000 Ethernet with DASH support × S3/S4/S5 wake on LAN Intel I218LM 10/100/1000 Ethernet with iAMT × Intel I218LM Gigabit Network Connection S3/S4/S5 wake on LAN Wireless networking Description Integrated wirel
Description ● HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × Intel Dual Band Wireless-N 7260NB 802.
Description ● HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC × × VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs
Description ● Integrated Smart Card reader (active) ● Preboot authentication (password, Smart Card) ● Support Security Lock ● Trusted Platform Module (TPM) 1.2 (Infineon; soldered down) ● Trusted Platform Module (TPM) 1.2 (Infineon; soldered down) HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC Operating system Description Preinstalled: ● Microsoft® Windows® 8.
Description ● HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC HP EliteBook 725 G2 Notebook PC HP EliteBook 820 G1 Notebook PC Microsoft Windows 7 (available with any Windows 7 or Windows 8 Professional downgrade operating system) Description Restore Media–SRDVD: Ubuntu Linux × OSDVD: ● Microsoft Windows 8.1 64-bit (for service only) ● Microsoft Windows 8.1 CS 64-Bit (for service only) ● Microsoft Windows 8.1 Emerging Markets 64-Bit (for service only) ● Microsoft Windows 8.
Description ● Microsoft Windows 8.1 and 8 Chinese Market 64-bit (only available with People's Republic of China country localization) ● Microsoft Windows 8.1 and 8 Emerging Market 64-bit ● Microsoft Windows 8.1 and 8 Multi-language 64-bit ● Microsoft Windows 8.1 and 8 Professional 64-bit ● Microsoft Windows 8.
Description ● Microsoft Windows 8 Emerging Market 64-bit (for service only) ● Microsoft Windows 7 Home Basic 32-bit (available with any Microsoft Windows 7 Home Basic localization except for Asia/Pacific countries or regions or the People's Republic of China) ● Microsoft Windows 7 Home Premium 64- and 32-bit (available with any Microsoft Windows 7 Professional or Microsoft Windows 8 downgrade localization except for Asia/ Pacific countries or regions or the People's Republic of China) ● Microsoft Win
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service, purchased from an Internet service provider, and a wireless router (purchased separately).
Buttons and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys 14 Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (3) Windows logo key Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Lights Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light On: Microphone is muted. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device, is on. ● Amber: All wireless devices are off.
TouchPad 16 Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Front Item Component Description (1) Wireless light The wireless connection is on. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right side Item Component Description (1) Audio-out (headphone) jack/Audio-in (microphone) combo jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom Item Component Description (1) Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet.
Computer major components 22 Chapter 3 Illustrated parts catalog
IMPORTANT: For system board (12) replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(Gold Conversion Kit)” in the section marked 12a of the table below). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”). Item Component Spare part number (1) Display assembly: The TouchScreen display assembly is spared as a whole unit replacement. 12.
Item Component Spare part number For use in Slovenia 776452-BA1 For use in South Korea 776452-AD1 For use in Spain 776452-071 For use in Sweden and Finland 776452-B71 For use in Switzerland 776452-BG1 For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141 For use in the United Kingdom 776452-031 For use in the United States 776452-001 Keyboard with backlight for use only on computer models equipped with an Intel processor: 24 For use in Belgium 730
Item Component Spare part number For use in Slovenia 730541-BA1 For use in South Korea 730541-AD1 For use in Spain 730541-071 For use in Sweden and Finland 730541-B71 For use in Switzerland 730541-BG1 For use in Taiwan 730541-AB1 For use in Thailand 730541-281 For use in Turkey 730541-141 For use in the United Kingdom and Singapore 730541-031 For use in the United States 730541-001 Keyboard without backlight (includes keyboard cable): For use only on computer models equipped with an A
Item Component Spare part number For use in Saudi Arabia 776451-171 For use in Slovenia 776451-BA1 For use in South Korea 776451-AD1 For use in Spain 776451-071 For use in Sweden and Finland 776451-B71 For use in Switzerland 776451-BG1 For use in Taiwan 776451-AB1 For use in Thailand 776451-281 For use in Turkey 776451-141 For use in the United Kingdom 776451-031 For use in the United States 776451-001 Keyboard without backlight for use only on computer models equipped with an Intel
Item Component Spare part number For use in Saudi Arabia 730540-171 For use in Slovenia 730540-BA1 For use in South Korea 730540-AD1 For use in Spain 730540-071 For use in Sweden and Finland 730540-B71 For use in Switzerland 730540-BG1 For use in Taiwan 730540-AB1 For use in Thailand 730540-281 For use in Turkey 730540-141 For use in the United Kingdom and Singapore 730540-031 For use in the United States 730540-001 (3) RTC battery (includes cable and double-sided adhesive) 702853
Item Component Spare part number Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (Gold) 802506-601 Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold) 802506-501 Equipped with an AMD A8 Pro-7150B 2.
Item Component Spare part number Equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.00MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (Gold) 802502-001 Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00MB L3 cache, 15 W) and the Windows 8 Professional operating system (Gold) 802497-601 Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.
Item (12a) Component Spare part number Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz) processor (4.00MB L3 cache, 15 W) and a non-Windows 8 operating system (Gold) 817918-001 Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00MB L3 cache, 15 W) and the Windows 8 Professional operating system (Gold) 817920-601 Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.
Item Component Spare part number Equipped with an AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual core processor (1.00-MB L2 cache, 17 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold Conversion Kit) 802505-5C1 Equipped with an AMD A6 Pro-7050B 2.20-GHz (SC turbo up to 3.00-GHz) dual core processor (1.
Item Component Spare part number Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (3.00MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold Conversion Kit) 802501-5C1 Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (3.
Item (13) (14) Component Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00MB L3 cache, 15 W) and the Windows 8 Standard operating system (Gold Conversion Kit) 817917-5C1 Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00MB L3 cache, 15 W) and a non-Windows 8 operating system (Gold Conversion Kit) 817917-0C1 Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.
Item Component Spare part number HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 748021-001 For use only on computer models equipped with an Intel processor: (18) HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4226 LTE/HSPA+4G Module 736675-001 HP lt4225 LTE/EV-DO 4G Module 736676-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 Solid-state drive: For us
Item Component Spare part number For use only on computer models equipped with an Intel processor: (20) Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 697316-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 717381-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.
Item Component (1) Display bezel: (2) 36 Spare part number For use only on computer models equipped with an AMD processor and an AntiGlare, FHD, LED, UWVA display panel 775896-001 For use only on computer models equipped with an AMD processor and an AntiGlare, HD, LED, SVA display panel 766012-001 For use only on computer models equipped with an Intel processor and an AntiGlare, HD, LED, SVA display panel 730544-001 Webcam/microphone module (includes double-sided adhesive): For use only on comp
Item (3) Component Spare part number Microphone module (includes double-sided adhesive) 730795-001 Display panel: For use only on computer models equipped with an AMD processor: 12.5-in, AG, FHD, LED, UWVA display panel 776930-001 12.5-in, AG, HD, LED, SVA display panel 765607-001 For use only on computer models equipped with an Intel processor: (4) (5) 12.5-in, AG, HD, LED, UWVA display panel 730536-001 12.
Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 (1) Card reader bezel (2) Display cable connector bracket (3) Fingerprint reader cover (4) RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) 38 Chapter 3 Illustrated parts catalog
Mass storage devices Item Component (1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: Spare part number The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. For use on all computer models: 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001 500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive 730946-001 320-GB, 7200-rpm, SATA, 7.
Item Component (2a) Hard drive bracket (2b) Hard drive connector adapter Spare part number Screws (not illustrated) (3) Solid-state drive: For use only on computer models equipped with an AMD processor: 256-GB, SATA-3, SED, Opal 2, solid-state drive 765614-001 256-GB, SATA-3, SED, Opal 1, solid-state drive 765613-001 240-GB, SATA-3, solid-state drive 765612-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 765611-001 180-GB, SATA-3, solid-state drive 765610-001 128-GB, SATA-3, solid-state
Component Spare part number 45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm) 742437-001 Carrying case: HP Essential backpack carrying case 679923-001 HP Essential messenger bag style carrying case 679922-001 HP Essential top-load carrying case 679921-001 HP professional top-load carrying case 705621-001 HP business slim top-load carrying case 718549-001 HP business top-load carrying case 718550-001 HP Travel Smart 3-W DC Cable 630380-001 HP DisplayPort-to-HDMI 1.
Component Spare part number For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 Power cord (3-pin, black, 1.
Sequential part number listing IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”). Spare part number Description 434594-001 HP USB optical travel mouse 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.
Spare part number Description 679923-001 HP Essential backpack carrying case 683802-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. 690650-001 HP USB 3.0 port replicator 690652-001 USB 3.
Spare part number Description 718550-001 HP business top-load carrying case 721092-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 723895-001 HP hs3110 HSPA+ Mobile Broadband Module 724935-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an AMD processor 730535-001 12.5-in, AG, HD, LED, SVA non-TouchScreen display panel for use only on computer models equipped with an Intel processor 730536-001 12.
46 Spare part number Description 730540-211 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Hungary (includes keyboard cable) 730540-251 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Russia (includes keyboard cable) 730540-261 Keyboard with pointing stick for use only on computer models equipped with an Intel processor in Bulgaria (includes keyboard cable) 730540-271 Keyboard with pointing stick for
Spare part number Description 730541-051 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Germany (includes backlight cable and keyboard cable) 730541-061 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Italy (includes backlight cable and keyboard cable) 730541-071 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Spa
48 Spare part number Description 730541-BA1 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Slovenia (includes backlight cable and keyboard cable) 730541-BB1 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor in Israel (includes backlight cable and keyboard cable) 730541-BG1 Keyboard with backlight and pointing stick for use only on computer models equipped with an Intel processor
Spare part number Description 730566-001 240-GB, SATA-3 solid-state drive for use only on computer models equipped with an Intel processor 730567-001 256-GB, SATA-3, SED solid-state drive for use only on computer models equipped with an Intel processor 730568-001 120-GB, mSATA-3 solid-state drive for use only on computer models equipped with an Intel processor 730668-001 Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.
Spare part number Description 755530-291 Power cord for use in Japan (3-pin, black, 1.00-m) 755530-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.00-m) 755530-AB1 Power cord for use in Taiwan (3-pin, black, 1.00-m) 755530-AD1 Power cord for use in South Korea (3-pin, black, 1.00-m) 755530-AR1 Power cord for use in South Africa (3-pin, black, 1.00-m) 755530-BB1 Power cord for use in Israel (3-pin, black, 1.
Spare part number Description 765614-001 256-GB, SATA-3, SED, OPAL-2 solid-state drive for use only on computer models equipped with an AMD processor 766012-001 Display bezel for use only on computer models equipped with an AMD processor 766018-001 Service cover for use only on computer models equipped with an AMD processor (includes rubber feet) 766679-001 128-GB, SATA-3, locked, solid-state drive for use only on computer models equipped with an Intel processor 775247-001 180-GB, SATA-3, SED, Op
52 Spare part number Description 776451-201 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Brazil (includes keyboard cable) 776451-211 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Hungary (includes keyboard cable) 776451-251 Keyboard with pointing stick for use only on computer models equipped with an AMD processor in Russia (includes keyboard cable) 776451-261 Keyboard with pointing stick for use onl
Spare part number Description 776452-041 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Germany (includes backlight cable and keyboard cable) 776452-051 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in France (includes backlight cable and keyboard cable) 776452-061 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Italy (i
Spare part number Description 776452-B71 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Sweden and Finland (includes backlight cable and keyboard cable) 776452-BA1 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processor in Slovenia (includes backlight cable and keyboard cable) 776452-BB1 Keyboard with backlight and pointing stick for use only on computer models equipped with an AMD processo
Spare part number Description computer models equipped with a TouchScreen display assembly (includes replacement thermal material) (Gold) 802495-6C1 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.
Spare part number Description operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) (Gold Conversion Kit) 56 802498-001 System board equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.
Spare part number Description 802500-001 System board equipped with an Intel Core i3-4030U 1.90-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement thermal material) (Gold) 802500-0C1 System board equipped with an Intel Core i3-4030U 1.90-GHz processor (3.
58 Spare part number Description 802502-601 System board equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.00MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement thermal material) (Gold) 802502-6C1 System board equipped with an Intel Core i5-4310U 2.00-GHz (SC turbo up to 3.00-GHz) processor (3.
Spare part number Description 802506-501 System board equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) (Gold) 802506-5C1 System board equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.
60 Spare part number Description 817916-6C1 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a non-TouchScreen display assembly (includes replacement thermal material) (Gold Conversion Kit) 817917-001 System board equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.
Spare part number Description 817919-001 System board equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system for use only on computer models equipped with a non-TouchScreen display assembly (includes replacement thermal material) (Gold) 817919-0C1 System board equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
1. Turn the computer upside down, with the rear toward you. 2. Slide the service cover release latch (1) to gain access to the service cover security screw. 3. Remove the Phillips PM2.0×4.5 security screw (2) (if present). NOTE: The service cover includes a threaded receptacle for storing the security screw. 4. Slide the service cover release latch a second time (3) to release the service cover. 5. Release the service cover (4) by sliding it forward. 6. Remove the service cover (5).
Battery Description Spare part number 3-cell, 46-WHr, 4.15-AHr, Li-ion long life battery 717378-001 3-cell, 26-WHr, 2.50-AHr, Li-ion long life battery 717377-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. 3. Remove the battery. Reverse this procedure to install the battery.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number For use on all computer models: 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001 500-GB, 5400-rpm, SATA, FIPS, 7.
72 2. Use the release tab (2) to remove the hard drive. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the rear toward you. b. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (2) from the hard drive.
d. Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive.
WWAN module Description Spare part number For use only on computer models equipped with an AMD processor: HP hs3110 HSPA+ Mobile Broadband Module 748599-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 740011-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 748021-001 For use only on computer models equipped with an Intel processor: HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4226 LTE/HSPA+4G Module 736675-001 HP lt4225 LTE/EV-DO 4G Module 736676-001 HP lt4112 LTE/HSPA+ Mobile
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Solid-state drive Description Spare part number For use only on computer models equipped with an AMD processor: 256-GB, SATA-3, SED, Opal 2, solid-state drive 765614-001 256-GB, SATA-3, SED, Opal 1, solid-state drive 765613-001 240-GB, SATA-3, solid-state drive 765612-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 765611-001 180-GB, SATA-3, solid-state drive 765610-001 128-GB, SATA-3, solid-state drive 765609-001 For use only on computer models equipped with an Intel processor: 512-GB, SAT
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive.
WLAN module Description Spare part number For use only on computer models equipped with an AMD processor: Atheros AR9485 802.11 b/g/n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11 abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Broadcom BCM4352 802.11 ac 2×2 Wi-Fi + Bluetooth 4.0 Combo Adapter 724935-001 For use only on computer models equipped with an Intel processor: Broadcom BCM943228HMB 802.11 a/b/g/n 2×2 Wi-Fi + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): For use only on computer models equipped with an AMD processor: For use in the Netherlands 776452-B31 For use in Belgium 776452-A41 For use in Northwest Africa 776452-FP1 For use in Brazil 776452-201 For use in Norway 776452-091 For use in Bulgaria 776452-BA1 For use in Portugal 776452-131 For use in Canada 776452-DB
For use in country or region Spare part number For use in country or region Spare part number For use in India 730541-D61 For use in Taiwan 730541-AB1 For use in Israel 730541-BB1 For use in Thailand 730541-281 For use in Italy 730541-061 For use in Turkey 730541-141 For use in Japan 730541-291 For use in the United Kingdom and Singapore 730541-031 For use in Latin America 730541-161 For use in the United States 730541-001 Keyboard without backlight (includes keyboard cable): For use
For use in country or region Spare part number For use in country or region Spare part number For use in France 730540-051 For use in Slovenia 730540-BA1 For use in Germany 730540-041 For use in South Korea 730540-AD1 For use in Greece 730540-151 For use in Spain 730540-071 For use in Hungary 730540-211 For use in Sweden and Finland 730540-B71 For use in Iceland 730540-DD1 For use in Switzerland 730540-BG1 For use in India 730540-D61 For use in Taiwan 730540-AB1 For use in Israel
84 2. Partially open the computer. 3. Rest and secure the computer on its left side.
4. Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Open the computer as far as it will open. 6. Lift the rear edge of the keyboard (1) until it rests at an angle. 7. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
8. Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: 9. Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board. 10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. 11.
12. Remove the keyboard (7). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
2. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. Top cover Description Spare part number For use only on computer models equipped with an AMD processor 783215-001 For use only on computer models equipped with an Intel processor 730548-001 Before removing the top cover, follow these steps: 1. Turn off the computer.
1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the Phillips PM2.0×3.25 screw (1) that secures the display panel cable bracket and display panel cable to the system board. 4. Remove the display panel cable bracket (2). 5. Disconnect the display panel cable (3) from the system board. 6.
7. Remove the card reader bezel (4) from the card reader slot. 8. Remove the ten Torx T8M2.5×6.5 screws (1) that secure the top cover to the base enclosure.
9. Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws 10. Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure. 11. Remove the top cover (2). Reverse this procedure to install the top cover.
Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly for use only on computer models equipped with an AMD processor 765606-001 12.
94 2. Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. 3. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the base enclosure. 4. Remove the display assembly (2). 5.
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the display bezel (4). The display bezel is available using the following spare part numbers: 6.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (2) from the display panel. e. Remove the display panel. The display panel is available using the following spare part numbers: 7. 96 ● 776930-001–12.5-in, AG, FHD, LED, UWVA display panel for use only on computer models equipped with an AMD processor ● 765607-001–12.
c. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part numbers 780112-001 (for use only on computer models equipped with an AMD processor) and 730542-001 (for use only on computer models equipped with an Intel processor). The microphone module is available using spare part number 730795-001. 8. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure.
a. Release the grounding tape (1) that secures the display hinges to the display enclosure. b. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the display enclosure. c. Remove the display hinges (3). The display hinges are included in the Display Hinge Kits, spare part numbers 775895-001 (for use only on computer models equipped with an AMD processor) and 730543-001 (for use only on computer models equipped with an Intel processor). 10.
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers 775894-001 (for use only on computer models equipped with an AMD processor) and 730560-001 (for use only on computer models equipped with an Intel processor). 11. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display enclosure.
TouchPad Description Spare part number TouchPad (includes cable) 730549-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Card reader board Description Spare part number Card reader board (includes cable) 730563-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6. Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the top cover. 7. Remove the card reader board and cable (4). 8. Remove the card reader board and cable. Reverse this procedure to install the card reader board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 765605-001 For use only on computer models equipped with an Intel processor 730556-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Fan Description Spare part number For use only on computer models equipped with an AMD processor 780895-001 For use only on computer models equipped with an Intel processor 730547-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the fan (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan.
System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, use the conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”).
Description Spare part number Equipped with an Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (Gold) 802503-501 Equipped with an Intel Core i7-4510U 2.00-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (Gold) 802503-001 Equipped with an Intel Core i7-4500U 1.
Description Spare part number Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold) 802495-501 Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.
Description Spare part number Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.00-MB L2 cache, 19 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (Gold Conversion Kit) 802506-5C1 Equipped with an AMD A8 Pro-7150B 2.00-GHz (SC turbo up to 3.20-GHz) quad core processor (4.
Description Spare part number Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache, 15 W) and the Windows 8 Professional operating system (Gold Conversion Kit) 802497-6C1 Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache, 15 W) and the Windows 8 Standard operating system (Gold Conversion Kit) 802497-5C1 Equipped with an Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.
Description Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-MB L3 cache, 15 W) and a non-Windows 8 operating system (Gold Conversion Kit) 817920-0C1 Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 15 W) and the Windows 8 Professional operating system (Gold Conversion Kit) 817917-6C1 Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.
3. Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. 4. Disconnect the speaker cable (1) from the system board. 5. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. 6. Lift up on the right side of the system board (1) until it rests at an angle.
7. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly.
Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
7 Computer Setup (BIOS) Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Main > Restore Defaults. 4.
Downloading a BIOS update for Windows 8 CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
– or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
8 Specifications Metric U.S. Width 21.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Equipped with 3-cell, 26-WHr battery, 1 memory module, WLAN module, lightest solid-state module, but without fingerprint reader, webcam, or WWAN module 1.33 kg 2.93 lb Equipped with 3-cell, 46-WHr battery, 1 memory module, WLAN module, lightest solid-state module, but without fingerprint reader, webcam, or WWAN module 1.42 kg 3.13 lb Operating voltage and current 19.5 V dc @ 2.
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using the Windows recovery tools To recover information you previously backed up: ▲ Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
Creating recovery media with HP Recovery Disc Creator NOTE: Your computer may not come equipped with an internal optical drive. In order to create the recovery DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
Using the Windows recovery tools To recover information you previously backed up: 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files. To recover your information using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive.
Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.needed. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. For more information, see Performing a system recovery on page 151. 2.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive. NOTE: Your computer may not come equipped with an internal optical drive. In order to create the HP Factory Image, you may need to plug in an external optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive.
To reinstall SLED, follow the steps below. 1. Select System Recovery from the boot menu after pressing f11. 2. A prompt will appear, reading, “This utility will wipe out your hard drive contents and restore your PC to factory state. Are you sure you want to continue?” Select Yes. 3. A prompt will appear, reading, “Please confirm you want to restore your system to factory state and lose all your current data.” Select Yes.
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR memory.
Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save, then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft Windows date and time.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? or a custom utility. 1.5 or 5 MBytes Intel Management Engine Firmware (present only in specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Webcam 64 KBits No Yes Store webcam configuration and firmware. Using a utility from the device manufacturer that can be run from Windows.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.
Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, with user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter light 17 AC adapter, spare part numbers 40, 44, 45, 49 antenna location 12 removal 98, 99 spare part numbers 37, 48, 51, 54, 99 Antenna Kit, spare part numbers 37, 48, 51, 99 audio, product description 5 audio-in jack 19 audio-out jack 19 B base enclosure, spare part numbers 33, 48, 50 battery removal 69 spare part numbers 33, 44, 69 battery light 17 bottom components 20 button components 13 buttons pointing stick 16 power 13 TouchPad 16 TouchPad on/off 16 volume mute 13 wireless 13 C cab
hard drive bracket illustrated 40 removal 72 hard drive connector adapter illustrated 40 removal 73 Hard Drive Hardware Kit contents 39 spare part number 39, 45 hard drive light 17 headphone jack 19 heat sink removal 103 spare part numbers 27, 48, 50, 103 hinge removal 97 spare part numbers 37, 48, 51, 98 HP DisplayPort-to-HDMI 1.
processor 1 product name 1 security 7 serviceability 11 solid-state drive 3 video 5 wireless networking 5 product name 1 R removal/replacement procedures 67, 88 right-side components 19 RJ-45 jack 19 RTC battery removal 88 spare part number 27, 44, 88 Rubber Kit, spare part number 33, 48 S Screw Kit, spare part number 42, 48 security cable slot 18 security, product description 7 service considerations cables 63 connectors 63 plastic parts 62 service cover location 20 removal 67 spare part numbers 35, 48, 49
