HP AMP
Table of contents 1 HP AMP Help .................................................................................................................................................. 1 2 Get started .................................................................................................................................................... 3 Printer parts .......................................................................................................................................................
5 Use Web Services ......................................................................................................................................... 41 What are Web Services? ....................................................................................................................................... 42 Set up Web Services ............................................................................................................................................. 43 Print with HP ePrint ....
Appendix A Technical information ................................................................................................................. 103 HP Company notices .......................................................................................................................................... 104 Specifications ..................................................................................................................................................... 105 Regulatory notices ...........
vi ENWW
1 HP AMP Help Learn how to use your HP AMP.
2 Chapter 1 HP AMP Help ENWW
2 ENWW Get started ● Printer parts ● Control panel features ● Control panel lights and display icons status ● Print reports from control panel ● Load media ● Change the default paper size detected by printer ● Paper basics ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Sleep mode ● Quiet Mode ● Auto-Off 3
Printer parts 4 1 USB charging port 2 Input tray extender 3 Input tray 4 Input tray shield 5 Control panel 6 Audio control panel 7 Bluetooth audio system 8 Paper-width guide 9 Cartridge access door 10 Cartridges 11 Output tray 12 Output tray extender (also referred to as the tray extender) 13 Paper catch 14 Power connection 15 USB port Chapter 2 Get started ENWW
Control panel features Overview of buttons and lights Feature Description 1 Power button: Turns the printer on or off. 2 Cancel button: Stops the current operation. 3 Wireless button: Turns on or off the printer wireless capabilities. Wireless button light: Indicates whether the printer is connected to a wireless network. 4 Control panel display : Indicates wireless status and signal strength, HP Instant Ink status, Wi-Fi Direct status, warnings or errors, and ink levels.
Icon Description HP Instant Ink icon: Indicates the HP Instant Ink service status. ● If the HP Instant Ink icon is visible, the printer is enrolled in the HP Instant Ink service and tracking ink usage to determine when to order more ink. ● If the Information button is yellow (possibly blinking), it indicates an HP Instant Ink warning or error. Press the Information button to print an information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on the page.
Control panel lights and display icons status Power button light ● Status Description On The printer is on. Off The printer is powered off. Dimmed The printer is in Sleep mode. The printer automatically enters Sleep mode after five minutes of inactivity. Blinking The printer is processing a job. To cancel the job, press the Cancel button ( Blinking fast If the cartridge access door is open, close it.
Status Description The Wireless button light blinks fast for three seconds and then turns off. At the same time, the Wireless icon and the Wireless Attention icon on the display blink fast for three seconds and then turn off. The wireless capability of the printer is disabled. During the wireless setup, the Wireless button light is blinking, the Wireless icon and the Wireless Attention icon are on, and the signal bars are cycling. There is no wireless signal.
Print reports from control panel NOTE: Before printing reports, press and hold the Power button ( ) for three seconds to turn on all the button lights on the control panel, and then follow the instructions in the table. Printer report How to print Printer Status Report Press and hold the Cancel button ( Wireless Network Test Report and Network Configuration Page Wireless Quick Start Guide Wi-Fi Direct Guide Press the Wireless button ( button ( ) and the Information ) at the same time.
Load media Select a paper size to continue. To load full-size paper 10 1. Raise the input tray and input tray extender. 2. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 3. Slide the paper-width guide to the right until it stops at the edge of the paper.
4. Pull out the output tray and the output tray extender, and then lift the paper catch. To load small-size paper ENWW 1. Raise the input tray and input tray extender. 2. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 3. Slide the paper-width guide to the right until it stops at the edge of the paper.
4. Pull out the output tray and the output tray extender, and then lift the paper catch. To load envelopes 12 1. Raise the input tray and input tray extender. 2. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. 3. Slide the paper-width guide to the right against the stack of envelopes until it stops.
4. ENWW Pull out the output tray and the output tray extender, and then lift the paper catch.
Change the default paper size detected by printer The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 14 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 73. 2. Click the Settings tab. 3.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: 18 ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as HP All-in-One Printer Remote) helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.
Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. To change the time to Sleep mode 20 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 73. 2. Click the Settings tab. 3. In the Power Management section, click Energy Save Mode, and select the desired option. 4. Click Apply.
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
3 ENWW Print ● Print documents ● Print photos ● Print using the HP Smart app ● Print envelopes ● Print using the maximum dpi ● Print with mobile devices ● Tips for print success 23
Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 10. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut. To change other print settings, click the other tabs. For more printing tips, see Printer settings tips on page 33. NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray. 5. After you print the first side, follow the onscreen instructions to reload the paper, and then click Continue. 6. Click OK to print.
Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 10. To print a photo on photo paper (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Print using the HP Smart app This section provides basic instructions for using the HP Smart app to print from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to: ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.com/go/hpsmartwin-help To print from a Windows 10 device 1. Load paper in the input tray. For more information, see Load media on page 10. 2. Open HP Smart.
Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 10. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word application. To print an envelope (Windows) 1.
Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For a list of supported print resolutions, visit the product support website at www.support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
5. 30 ● Paper Type: The appropriate paper type ● Quality: Maximum dpi Select any other print settings that you want, and then click Print.
Print with mobile devices Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print using the HP Smart app on page 27. To print from mobile devices 1. Make sure your printer is connected to the same network as your mobile device.
Tips for print success ● Ink tips ● Paper loading tips ● Printer settings tips To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Ink tips ● Use original HP cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace cartridges on page 55.
Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the HP printer software, click Print , and then click Set Preferences. For information how to open the printer software, see Open the HP printer software (Windows) on page 18. ● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut stores the settings that are appropriate for a particular type of job, so that you can set all the options with a single click.
– ○ Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper. ○ Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper. Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.
4 Use Bluetooth audio system ● Audio control panel ● Pair and connect your device to the audio system ● Respond to calls from audio control panel ● Print and audio interaction Using the Bluetooth audio system, you can enjoy music from your mobile phone, tablet, laptop, or other Bluetooth devices. With the built-in microphone on the audio system, you can also answer calls from your Bluetooth mobile device. The audio system can be paired with up to two Bluetooth devices at the same time.
Audio control panel Feature Description 1 Phone button: Handles an incoming call when the audio system and your mobile device are paired. For more information, see Respond to calls from audio control panel on page 39. 2 Volume down button: Press or press and hold to decrease the audio system volume. 3 Play/Pause : Plays or pauses the audio from the audio system. Mutes or unmutes the microphone during a call. 4 Volume up button: Press or press and hold to increase the audio system volume.
Pair and connect your device to the audio system ● First-time setup ● Pair and connect another device to the audio system ● Reconnect to the audio system First-time setup Before playing audio or answering calls with the audio system, you need pair and connect your Bluetooth device to the audio system. To pair and connect your device to the audio system for the first time The first time you turn on the printer, the audio system is ready to pair and connect your first device.
NOTE: When the audio system is connected to two devices at the same time, it responds to the device which plays audio first while both devices are streaming audio to the audio system. Reconnect to the audio system Up to eight paired Bluetooth devices can be stored in the printer memory. When turned on, the audio system attempts to reconnect with previously paired devices. It keeps searching for about 12 to 15 seconds, and then stays discoverable in three minutes.
Respond to calls from audio control panel The audio system has a built-in microphone. You can answer call without disconnecting from the audio system when you are streaming audio from your mobile device to the audio system. When a call is coming in, the audio system pauses the audio before ringing. When you hang up, the audio starts where it left off.
Print and audio interaction Print and call control When your mobile device is paired with the audio system, there is an incoming call, and the printer receives a print job, check the following for how call and print are handled: ● If the call comes first, you want to answer the call from the audio system, then the print job is paused and processed after the call ends. ● If the call comes first, you reject the call from the audio system, then the print job is processed.
5 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services 41
What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (using wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 73. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4.
Print with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 43. 2.
Remove Web Services To remove Web Services, complete the following steps: ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 73. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
46 Chapter 5 Use Web Services ENWW
6 Scan using HP Smart ● Scan from a Windows 10 device ● Scan from an Android or iOS device This section provides basic instructions for using the HP Smart app to scan from your Android, iOS, or Windows 10 device. For more information about using the HP Smart app, go to: ENWW ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows: www.hp.
Scan from a Windows 10 device To scan a document or photo using the device camera If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the device camera. You can then use HP Smart to edit, save, print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19. 2. Select Scan, and then select Camera. 3.
Scan from an Android or iOS device To scan from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 3. Tap the scanning option you want to use. ● If you select to scan using the camera, the built-in camera will open. Scan your photo or document using the camera.
50 Chapter 6 Scan using HP Smart ENWW
7 Manage cartridges This section contains the following topics: ENWW ● Check estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges 51
Check estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges. NOTE: ● If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable. ● Ink level warnings and indicators provide estimates for planning purposes only.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. To locate the cartridge number on the printer ● The cartridge number is located inside the cartridge access door. To locate the cartridge number from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 18. 2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the onscreen instructions.
HP Instant Ink Your printer is eligible for the HP Instant Ink replacement service, which can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the new cartridges straight to your door before your ink runs out, so you'll always have ink on hand when you need it.
Replace cartridges To replace the cartridges 1. Check that power is on. 2. Remove the cartridge. 3. a. Open the cartridge access door and wait for the print carriage to move to the center of the printer. b. Press down to release the cartridge, and then pull it toward you out of the slot. Insert a new cartridge. a. ENWW Remove the cartridge from the packaging.
b. Remove the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the cartridge. 56 c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it clicks into place. d. Close the cartridge access door.
Use single cartridge mode Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is initiated when one of the following occurs. ● There is only one cartridge installed in the carriage. ● A cartridge is removed from the carriage if there are two cartridges installed previously.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with cartridges Use the following tips to work with cartridges: ENWW ● To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot.
60 Chapter 7 Manage cartridges ENWW
8 ENWW Connect your printer ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Connect your printer by using the HP Smart app ● Wireless settings ● Connect your printer to your computer with a USB cable (non-wireless connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for wireless printers) ● Tips for setting up and using a wireless printer 61
Connect your printer to a wireless network with a router TIP: To print Wireless Quick Start Guide, press and hold Power button ( ) for three seconds to turn on all the button lights on the control panel, and then press and hold the Information button ( ) for three seconds.
To use the PIN method 1. Press and hold the Power button ( ) for three seconds to turn on all the button lights on the control panel, press the Wireless button ( ) and Information button ( ) at the same time to print the network configuration page, and then locate a WPS PIN. 2. Press and hold the Wireless button ( ) from the printer control panel for more than three seconds. The wireless light starts blinking. 3.
2. c. Click Device Setup & Software. d. Click Connect a new device, click Wireless, and then follow the onscreen instructions. After the printer connects successfully, the blue Wireless light stops blinking and remains on. To connect your printer using HP printer software (OS X and macOS) 1. Depending on whether you have installed the HP printer software or not, do one of the following: If you have not installed the HP printer software on your computer ▲ Visit 123.hp.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. – If you are using a computer, make sure you have installed the printer software provided with the printer.
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
To print from a wireless-capable computer (Windows) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot.
68 a. Open System Preferences . b. Depending on your operating system, click Printers & Scanners . c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column beside the printer name), and click Add.
Connect your printer by using the HP Smart app To set up using the HP Smart app You can use the HP Smart to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, and Windows devices. For information about this app, see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device on page 19. 1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on.
Wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer Press the Wireless button ( ) to turn on or off the printer wireless capabilities.
Connect your printer to your computer with a USB cable (nonwireless connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3.
Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4GHz.
Advanced printer management tools (for wireless printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password.
About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
Tips for setting up and using a wireless printer Use the following tips to set up and use a wireless printer: ● When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer. ● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.
76 Chapter 8 Connect your printer ENWW
9 Solve a problem This section contains the following topics: ENWW ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Network and connection issues ● Get help from the HP Smart app ● Printer hardware issues ● Control panel error codes and status ● Bluetooth audio system issues ● HP support 77
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard. Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams NOTE: Paper jams can occur in several areas. Clear paper jam from the input tray first.
2. Use a flashlight to check for any jammed paper or foreign objects in the output tray area, and then remove any jammed paper or foreign objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands gently. To clear a paper jam from the cartridge access area 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Open the cartridge access door. 3.
5. Use a flashlight to check for any jammed paper or foreign objects in the cartridge access area, and then remove any jammed paper or foreign objects you find. To avoid tearing any whole sheets of paper, pull the paper with both hands gently. 6. If the carriage is in the center of the printer, slide it to the right, and then remove any paper or objects blocking the carriage path. 7. Close the cartridge access door. 8.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ● Do not overfill the input tray. ● Remove printed papers from the output tray frequently. ● Ensure that paper loaded in the input tray lays flat, and the edges are not bent or torn.
Cartridge issues Identify whether a cartridge has a problem To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see Control panel error codes and status on page 96. If you get a cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. 2.
3. Remove the cartridge indicated in the error message. 4. Clean the cartridge contacts and printer contacts. a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the cartridge. The electrical contacts are the small gold-colored dots on the cartridge. b. Wipe only the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing.
4. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b.
iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv.
● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
Read general instructions in the Help for resolving print quality issues NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality (Windows) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 15.
To print a diagnostics page a. Load letter or A4 unused plain white paper into the input tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 18. c. In the printer software, click Print and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. e. Examine the color blocks on the diagnostics page.
To improve print quality (OS X and macOS) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 15. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
To automatically clean the printhead a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. c. Select your printer from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the onscreen instructions. CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operating system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Make sure that the Wi-Fi Direct icon on the printer control panel is on. If it is off, press and hold the Power button ( Wireless button ( 2. ) for three seconds to turn on all the button lights, and then press and hold the ) and the Resume button ( ) together for three seconds to turn it on.
Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.
Printer hardware issues Close cartridge access door ● Cartridge door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the power cord of the printer is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will automatically turn off after two hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 22.
Control panel error codes and status Control panel error codes ● If the Error number icons on the printer display changes to a number, blinking together with the letter E at the left side, it indicates the printer is in an error state. The letter E and the number work as error codes. Light behavior Cause and Solution The letter E, the number 1, the Error icon, and the Paper Error icon are all blinking. The Cancel button light and the Resume button light are on.
Light behavior Cause and Solution The letter E, the number 4, the Error icon, and the Paper Error icon are all blinking. The Cancel button light and the Resume button light are on. There is a paper jam. Clear the jam, and then press the Resume button ( ) to continue printing. For more information, see Jams and paper-feed issues on page 78. The letter E, the number 6, and the Error icon are blinking. The printer is in an error state. 1. Turn off the printer. 2. Unplug the power cord. 3.
Light behavior Cause and Solution Both Ink Level icons without segment and the Error icon are blinking. The Resume button light is off. One of the following might have occurred. – Both cartridges are missing. – Both cartridges are installed improperly, or still have plastic tape on them. – Both cartridges are incompatible or damaged. Try the following solutions to solve the problem. One of the Ink Level icons without segment and the Error icon are blinking. The Resume button light is on.
Control panel paper error status ● Light behavior Cause and Solution The Error icon and the Paper Error icon are on. There is no paper in the input tray. Load paper in the input tray. For information about how to load paper, see Load media on page 10. The Error icon and the Paper Error icon are blinking. The Cancel button light and the Resume button light are on. The printer receives a printing job, and detects that there is no paper in the input tray.
Bluetooth audio system issues The audio system indicates a connection but is not playing music ● Ensure the device you want to hear is connected to the audio system and playing music. ● Ensure the audio system is not muted and the audio system volume is turned up. ● Your Bluetooth device might be out of range. Try moving it closer to the audio system.
HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Register printer By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the HP AMP at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer.
A Technical information The technical specifications and international regulatory information for the HP AMP are provided in this section. For additional specifications, see the printed documentation that came with the HP AMP.
HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP AMP are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com .
Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information ● If you have Internet access, you can access acoustic information from the HP website.
Regulatory notices The printer meets product requirements from regulatory agencies in your country/region.
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Products with wireless functionality EMF ● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation. If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements. Wireless functionality in Europe ● For products with 802.11 b/g/n or Bluetooth radio: – ● This product operates on radio frequency between 2400 MHz and 2483.
Declaration of conformity 110 Appendix A Technical information ENWW
Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences reçues, y compris des interférences pouvant provoquer un fonctionnement non souhaité de l'appareil. AVERTISSEMENT relatif à l'exposition aux radiofréquences.
Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and its chemical symbols 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls (Cr+6) (PBB) Polybrominate d diphenyl ethers (PBDE) 0 0 0 0 0 0 電線 (Cables) 0 0 0 0 0 0 印刷電路板 － 0 0 0 0 0 列印引擎(Print Engine) － 0 0
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 0 0 0 0 0 0 电线 0 0 0 0 0 0 印刷电路板 X 0 0 0 0 0 打印系统 X 0 0 0 0 0 显示器 X 0 0 0 0 0 喷墨打印机墨盒 0 0 0 0 0 0 驱动光盘 X 0 0 0 0 0 扫描仪 X 0 0 0 0 0 网络配件 X 0 0 0 0 0 电池板 X 0 0 0 0 0 自动双面打印系统 0 0 0 0 0 0 外部电源 X 0 0 0 0 0 部件名称 本表格依据 SJ/T 11364 的规定编制。 0：表
weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule. Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关 机）的时间。该数据以分钟表示。 ● 附加功能功率因子之和 网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。 标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印 机、打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能 与标识上显示的数据有所不同。 要了解规范的更多详情，请参考最新版的 GB 21521 标准。 ENWW Environmental product stewardship program 119
120 Appendix A Technical information ENWW
Index A audio system audio control panel 35 pair and connect 35 print and audio 35 reconnect 35 respond to call 35 B buttons, control panel C carriage clear carriage jams control panel buttons 5 features 5 status icons 5 customer support warranty 102 5 80 E embedded web server opening 73 environment Environmental product stewardship program 113 environmental specifications 105 J jams clear 78 M multi-feeds, troubleshoot 81 N network connection wireless connection ENWW networks view and print settings
122 Index ENWW
