HP Envy dv4 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, and Intel Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Finding your hardware and software information ................................................................................. 5 Locating hardware ................................
Drive handling ................................................................................................... 30 Grounding guidelines ......................................................................................................... 30 Electrostatic discharge damage ........................................................................ 30 Packaging and transporting guidelines ............................................. 31 Component replacement procedures .....................................
Backing up, restoring, and recovering in Windows .................................................................................. 83 Creating recovery media and backups ............................................................................................... 84 Creating HP Recovery media ............................................................................................ 84 Restore and recovery ................................................................................................
viii
1 Product description Category Description Product Name HP Envy dv4 Notebook PC Processors 3rd generation Intel® CoreTM i7 processors ● Core i7-3632QM 2.2 GHz processor (SC turbo up to 3.2 GHz,1600 MHz/6.0 M L3 cache, quad core, 35W) ● Core i7-3630QM 2.4 GHz processor (SC turbo up to 3.4 GHz,1600 MHz/6.0 M L3 cache, quad core, 45W), for use only on computer models equipped with NVIDIA GeForce GT 630M GPU ● Core i7-3740QM 2.7GHz (SC turbo up to 3.6GHz, 1600MHz/6.
Category Description Display Panel 35.6 cm (14.0 in), white light-emitting diode (WLED), SVA, high-definition (HD), BrightView (1366×768) display, 3.
Category Description Audio and video HD audio Beats audio Dual speakers Subwoofer Supports Microsoft® Premium requirements Supports Intel Wireless Display and Wireless Music HP TrueVision HD webcam (fixed, no tilt with activity LED; 1PC, USB 2.
Category Description Keyboard/pointing devices Full-size, island-style TouchPad with two buttons: Power requirements ● Multitouch gesture support enabled as default ● Taps enabled by default ● Supports edge-swipe gestures 120 W slim AC adapter (RC, V, PFC, 3-wire) for use only on computer models equipped with switchable discrete graphics 90 W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) for use only on computer models equipped with NVIDIA GeForce GT 630M switchable discrete graphics 65 W HP Smart
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.
Right side Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Component (9) (10) Description AC adapter light Security cable slot ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Component Description (5) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (6) Audio-out (headphone) jack Connect optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
Item Component Description (4) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Battery release latch and service cover Releases the battery from the battery bay and opens the service cover, which slides to the left. (3) Integrated subwoofer Provides superior bass sound. (4) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Item Component Description (5) Wireless module compartment Holds the WLAN device. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.
3 Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. See Battery on page 34 for battery removal instructions. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
16 Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components Computer major components 17
Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 21.
Item (8) (9) Component Spare part number For use only on computer models equipped with a 35 W processor, a graphics subsystem with 2 GB of discrete memory, and Windows 8 Standard 676759-501 For use only on computer models equipped with a 35 W processor, a graphics subsystem with 1 GB of discrete memory, and Windows 8 Professional 676758-601 For use only on computer models equipped with a 35 W processor, a graphics subsystem with 1 GB of discrete memory, and Windows 8 Standard 676758-501 For use o
Item (15) (16) 20 Component Spare part number 750 GB, 7200 rpm, 9.5 mm 633252-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm 669300-001 500 GB, 7200 rpm, 9.5 mm 634925-001 500 GB, 5400 rpm, 9.5 mm 669299-001 320 GB, 5400 rpm, 7.
Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes 2 rubber screw covers) 700547-001 (2) 35.6 cm (14.0 in), WLED.
Item Component (7) Display enclosure (includes 2 rubber screw covers): In black licorice finish Mass storage devices 22 Chapter 3 Illustrated parts catalog Spare part number 676641-001
Item Component Spare part number (1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 7200 rpm, 9.5 mm 633252-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm 669300-001 500 GB, 7200 rpm, 9.5 mm 634925-001 500 GB, 5400 rpm, 9.5 mm 669299-001 320 GB, 5400 rpm, 7.
Miscellaneous parts Component Spare part number AC adapter: 120 W slim AC adapter (RC, V, PFC, 3-wire) 693709-001 90 W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 693713-001 90 W HP Smart AC adapter (RC, V, PFC, 3-wire) 693712-001 65 W HP Smart AC adapter (RC, V, 3-wire) 693711-001 65 W HP Smart AC adapter (RC, V, EM, 3-wire) 693710-001 Power cord (3-pin, black, 1.
Spare part number Description 490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) 490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m) 490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m) 490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m) 490371-D61 Power cord for use in India (3-pin, black, 1.83-m) 633252-001 750 GB, 7200 rpm hard drive (SATA, 9.
26 Spare part number Description 676641-001 Display enclosure in black licorice finish (includes 2 rubber screw covers) 676645-001 Power connector cable (includes bracket) 676646-001 Display panel cable (includes (includes webcamera/microphone module cable and 2 rubber screw covers) 676647-001 Hard Drive Hardware Kit (includes hard drive rubber bracket, 2 hard drive retention brackets, 2 hard drive retention screws, and hard drive connector cable) 676648-001 Display Hinge Kit (includes left and
Spare part number Description 680645-001 Intel Core i5-3210M 2.5 GHz processor (SC turbo up 3.1 GHz, 1600 MHz/3.
28 Spare part number Description 699286-AD1 Keyboard in linen white finish for use in South Korea (includes keyboard cable) 699286-DB1 Keyboard in linen white finish for use in Canada (includes keyboard cable) 700547-001 Display bezel (includes 2 rubber screw covers and rubber bumpers) 700627-001 Intel Core i3-3120M 2.5 GHz processor (1600 MHz/3.0 MB L3 cache, dual core, 35 W); includes replacement thermal material 701658-001 Intel Core i7-3632QM 2.2 GHz processor (SC turbo up to 3.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system.
Component replacement procedures This chapter provides removal and replacement procedures. IMPORTANT: There may be as many as 75 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet Description Spare part number Rubber Feet Kit 689843-001 The computer feet are adhesive-backed rubber pads. There are two rubber feet that attach to the base enclosure in the locations illustrated below.
Remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. 3. Pivot the front edge of the battery (2) up and back. 4. Remove the battery (3) from the computer. To insert the battery: 1. Align the tabs on the rear edge of the battery (1) with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery (2) down into the battery bay until it is fully seated.
Remove the service door: 1. Slide the battery release latch (1) to release the service door. 2. Slide the service door (2) toward the front of the computer. 3. Lift up and remove the service door (3). Reverse this procedure to replace the service door. Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, 2 hard drive retention brackets, hard drive connector cable, or screws.
4. Remove the battery (see Battery on page 34). 5. Remove the service door (see Service door on page 35). Remove the hard drive: 1. Using the cable tab (1), carefully lift up and disconnect the hard drive cable from the computer, and then pull the cable out from the routing clips (2). 2. Remove the two Phillips M2.0×3.0 screws (1) that secure the hard drive to the computer.
3. Use the tab (3) to lift and remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Separate the front edges of the hard drive rubber bracket (1) from the hard drive b. Remove the hard drive (2) from the bracket. c. If necessary, disconnect the hard drive connector cable (3) from the hard drive.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive (includes bezel and bracket) 676662-001 DVD±RW Double-Layer SuperMulti Drive (includes bezel and bracket) 676661-001 Optical Drive Hardware Kit (includes optical drive bezel, optical drive bracket, and optical drive connector cable) 681227-001 Before removing the optical drive, follow these steps: 1. Shut down the computer.
40 3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip to release the optical drive tray (1). 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4).
8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 9. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. RTC battery Description Spare part number RTC battery 676654-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5.
2. Remove the RTC battery (2). 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. WLAN module Description Spare part number Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter (select models only) 670290-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.
Remove the WLAN module: 1. Loosen the Phillips M2.5×4.5 captive screw (1) that secures the wireless module compartment cover to the computer. 2. Lift the right side of the wireless module compartment cover (2) until it rests at an angle. 3. Remove the wireless module compartment cover. The wireless module compartment cover is available in the Plastics Kit, spare part number 676652-001. 4. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
6. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Remove the keyboard: 1. Remove the two Phillips M2.5×6.5 screws that secure the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. 4. Insert a thin tool into the left retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
48 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the ZIF connector (1) to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3).
Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the includes TouchPad and cable. Description Spare part number In black licorice finish 676657-001 In carmine red finish 678261-001 In linen white finish 676658-001 Before removing the top cover, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
50 2. Remove the eight Phillips M2.5×6.5 screws (2) that secure the top cover to the computer. 3. Remove the seven Phillips M2.0×3.5 screws that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6. Release the ZIF connector to which the power button board cable is connected, and then disconnect the power button board (1) cable from the system board.
7. Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board (2) cable from the system board. 8. Remove the six Phillips M2.5×6.5 screws (1) that secure the top cover to the computer. 9. Remove the two Phillips M2.0×3.5 screws (2) that secure the top cover to the computer.
10. Use a thin plastic tool to release the top cover. Insert the tool between the top cover and base enclosure and slide the tool as shown from the following points: a. Between the VGA and HDMI connectors (1) b. Under the TouchPad area (2) CAUTION: Be careful not to damage the thin section of the base enclosure around the optical drive bay when releasing the top cover. c. Before the optical drive bay (3) d. From the rear left and right edges (4) 11. Lift the rear edge of the top cover (5). 12.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. Keyboard (see Keyboard on page 46) e. Top cover (see Top cover on page 49) Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 682488-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b.
5. Remove the TouchPad button board (4). Reverse this procedure to install the TouchPad button board. Optical drive connector cable NOTE: The optical drive connector cable is included in the Optical Drive Hardware Kit, spare part number 681227-001. Before removing the optical drive connector cable, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the optical drive connector cable (4). Reverse this procedure to install the optical drive connector cable. System board NOTE: 56 The system board spare part kit includes replacement thermal material.
Before removing the system board, follow these steps: 1. Shut down the computer. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN module (see WLAN module on page 43) e.
Remove the system board: 1. Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) Optical drive connector cable (4) Power connector cable 58 2. Remove the three Phillips M2.0×5.0 screws (1) that secure the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle.
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN module (see WLAN module on page 43) e. Keyboard (see Keyboard on page 46) f. Top cover (see Top cover on page 49) g. System board (see System board on page 56) Remove the fan/heat sink assembly: 1.
5. Remove the fan/heat sink assembly (5). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: Steps 6 and 9 apply to computer models equipped with a graphics subsystem with UMA memory. See steps 2 through 5 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with discrete memory. 6.
9. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
Processor NOTE: The processor spare part kit include replacement thermal material. Description Spare part number Intel Core i7-3632QM 2.2 GHz processor (SC turbo up to 3.2 GHz, 1600 MHz/6.0 MB L3 cache, quad core, 35W) 701658-001 Intel Core i7-3630QM 2.4 GHz processor (SC turbo up to 3.4 GHz, 1600 MHz/6.0 MB L3 cache, quad core, 45W) 702081-001 Intel Core i5-3210M 2.5 GHz processor (SC turbo up 3.1 GHz, 1600 MHz/3.0 MB L3 cache, dual core, 35 W) 680645-001 Intel Core i3-3120M 2.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Power connector cable Description Spare part number Power connector cable (includes bracket) 676645-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. 2.
Remove the power connector cable: 1. Remove the Phillips M2.5×6.5 screw (1) and the two Phillips M2.0×5.0 screws (2) that secure the power connector bracket to the base enclosure. 2. Remove the power connector bracket (3). 3. Release the power connector (4) from the clip built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable.
e. Keyboard (see Keyboard on page 46) f. Top cover (see Top cover on page 49) g. System board (see System board on page 56) Remove the speakers: 1. Release the wireless antenna cables (1) from the clip (2) built into the right speaker. 2. Release the speaker cables (1) from the clips and routing channel built into the base enclosure. 3. Remove the four Phillips M3.0×7.0 screws (2) that secure the speakers to the base enclosure.
4. Remove the speakers (3). NOTE: The speakers include four rubber isolators that are installed in the screw holes (4). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Display assembly NOTE: The display assembly is spared at the subcomponent level only. Description Spare part number 35.6 cm (14.0 in), WLED.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: a. Service door (see Service door on page 35) b. Hard drive (see Hard drive on page 36) c. Optical drive (see Optical drive on page 39) d. WLAN module (see WLAN module on page 43) e. Keyboard (see Keyboard on page 46) f. Top cover (see Top cover on page 49) g. System board (see System board on page 56) h.
3. Remove the display assembly (2). 4. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the bottom edge (3), the left and right sides (4), and the top edge (5) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (6).
5. 6. If it is necessary to replace the display panel: a. Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel (2) and turn the display panel upside down. c. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (2) from the display panel. e. Remove the display panel from the display enclosure.
7. 72 b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure by doublesided tape.) c. Remove the webcamera/microphone module from the display enclosure. If it is necessary to replace the hinges: a. Remove the four Phillips M2.5×4.0 screws (1) that secure the hinges to the display enclosure. b. Remove the display hinge covers (2).
c. 8. 9. Remove the hinges (3) from the display enclosure. If it is necessary to replace the display panel cable: a. Release the display panel cable from the clips (1) and routing channel built into the display enclosure. b. Remove the display panel cable (2). If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure.
c. Remove the wireless antenna cables and transceivers (3). Reverse this procedure to install the display assembly.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 34.4 cm 13.54 in Depth 23.4 cm 9.21 in Height (front to back) 2.93 to 3.35 cm 1.15 to 1.32 in Weight 2.17 kg 4.79 lb Dimensions Input power Operating voltage and current 18.5 V @ 3.5 A or 19.5 V @ 3.33 A – 65 W 19 V @ 4.74 A or 19.5 V @ 4.62 A – 90 W 19.5 V @ 6.
35.6 cm (14.0 in) display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 cd/m2 (nits), typical Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366×768 Configuration RGB vertical stripe Backlight WLED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 35.6 cm (14.
Hard drive specifications 1 TB* 750 GB** 640 GB** 500 GB** 320 GB** Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.
DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate 24X CD-ROM 3,6
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Random access time BD < 230 ms DVD < 180 ms CD < 180 ms Cache buffer 4.
7 Backing up, restoring, and recovering in Windows Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see Creating HP Recovery media on page 84. Follow these steps to remove the HP Recovery partition: 90 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 92 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter 7 AC adapter, spare part numbers 24, 27 action keys identifying 12 antenna locations 9 removal 73 spare part number 21, 25, 68 Antenna Kit, spare part number 21, 25, 68 audio, product description 3 audio-in (microphone) jack 8 audio-out (headphone) jack 8 B b key 12 back up personal files 84 backups 83 base enclosure, spare part number 19, 28 battery removal 34 spare part number 19, 25, 34 battery bay 13 battery release latch 13 BIOS determining version 75 downloading an update 76 updati
Ethernet, product description 3 external monitor port 7 F fan/heat sink assembly removal 59 spare part numbers 19, 27, 28, 59 feet locations 34 spare part number 34 fn key, identifying 12 G graphics, product description grounding guidelines 30 guidelines equipment 32 grounding 30 packaging 31 transporting 31 workstation 31 Index 89 I internal media card, product description 3 J jacks audio-in (microphone) 8 audio-out (headphone) 8 network 6 RJ-45 (network) 6 1 H hard drive precautions 30 product descri
pointing device, product description 4 ports external monitor 7 HDMI 7 product description 3 USB 2.0 6 USB 3.
TouchPad on/off button 9 TouchPad zone 9 transporting guidelines 31 U USB 3.
